Knowledge base

The username and password used to log in to the Manager (admin console for your products) and WorkSpace online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • the WorkSpace https://workspace.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to the WorkSpace or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to the WorkSpace or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing an Infomaniak / WorkSpace password:  https://faq.infomaniak.com/2193
• Changing an email account password: https://faq.infomaniak.com/2017
• Testing the password for an email account



Link to this FAQ:

This guide explains how to create an email address for yourself, for another person or for several people. All the more reasons why you should manage your email address with Infomaniak!

To avoid using the invitation system and simply create a WorkSpace account via the email address and its password:

Creating the email address for yourself

1. Log in to your Infomaniak account
2. Go to Mail Hosting
3. Click the hosting/domain name concerned
4. Under Email addresses, click the blue Create button
5. Enter the following information 
   1. Indicate your last name and first name
   2. The email address of your choice (mail@your-domain.com)
   3. The password of your choice
6. Click Confirm
7. Choose to access your email via your Workspace (recommended) or use our configuration wizard to view your email address on another device / software

Creating the email address for another user

1. Log in to your Infomaniak account
2. Go to Mail Hosting
3. Click the hosting/domain name concerned
4. Under Email addresses, click the blue Create button
5. Enter the following information
   1. Indicate the user's last name and first name
   2. The email address of your choice (mail@your-domain.com)
   3. The password is set by the user
6. Click Confirm
7. Invite the user to create an account or configure only the email address 
8. Select the method used to send the invitation: email, SMS, link

You can modify the user's rights in their Workspace at any time: https://faq.infomaniak.com/1811

Creating the email address for several users

1. Log in to your Infomaniak account
2. Go to Mail Hosting
3. Click the hosting/domain name concerned
4. Under Email addresses, click the blue  Create button
5. Enter the following information
   
   1. The email address of your choice (mail@your-domain.com)
   2. The password of your choice
6. Click Confirm
7. Invite the user to create an account
8. Select the method used to send the invitation: email, SMS, link

You can modify the user's rights in their Workspace at any time: https://faq.infomaniak.com/1811

Inviting a user to use an email address that has already been created

1. Log in to your Infomaniak account
2. Go to Mail Hosting
3. Click the hosting/domain name concerned
4. Under Email addresses, Click the WorkSpace tab (in the left side pane)
5. If required, enter the password
6. Set the rights the user will have in their WorkSpace (permission to manage signatures, aliases, auto-reply, etc.)
7. Enter the email of the user who will receive the invitation or carefully note the short URL proposed
8. At the end of the procedure, an email is sent on your behalf with a link to confirm the invitation

You can modify the user's rights in their Workspace at any time: https://faq.infomaniak.com/1811

To delete an email address

1. Log in to your Infomaniak account
2. Go to Mail Hosting
3. Click the hosting/domain name concerned
4. Under Email addresses, click the 3 vertical dots to the right of the email address and then click Delete
   

Find out more

• Getting started guide: configuring your email, contacts and calendars on your devices
• Mail hosting: email address management
• Modifying an email address password via mail hosting
  
• Modifying an email address password via the WorkSpace

Thank you for letting us host your emails.

This guide will help you rapidly get to know and use the key features of your new product. If you have a query, please checkour knowledge base before contacting our support team.

Important: if your domain name is not managed by Infomaniak or your Infomaniak Email hosting is not managed in the same client account as your domain name, followthis guideto configure the DNS or the Records to link the domain name to your Email hosting.

You ordered Email hosting and you wish to...

1. Create and manage your email addresses
2. Access the Workspace read and manage your emails, contacts, schedules, tasks and online favourites
3. Configure an email address in email software
4. Synchronize your contacts, schedules and tasks with software, a smartphone or a tablet
5. Add an alias domain to an existing email address

This guide sets out several solutions for transferring (forwarding or redirecting) incoming e-mails.

Transferring an email from the WorkSpace

If a message is currently in the inbox of your WorkSpace or in one of its subfolders, click on the  "Transfer" button in the toolbar represented by a curved arrow pointing upwards.

You can select up to 5 messages from your inbox and transfer them all at once.

The transfer mode (sending in the body of the message or as an attachment) can be changed in your Webmail settings:

This operation can also be completed  with most e-mail software on the market.

To automatically transfer ALL your new incoming emails, please read this FAQ (click here).

This guide explains how to modify the incoming server in the Mail application integrated with Mac OS X, even if the server is greyed out.

Changing the incoming server

1. open the Mail application and click on Accounts...
   
   
2. select the email address to be modified
3. click on Advanced...
4. under Host name, enter mail.infomaniak.com
   
5. click on OK to confirm the change

This guide explains the various steps to follow in case of a problem with Apple Mail software (running MacOS).

Initial reflex

The very first thing to do is to follow the instructions for the closest version to yours by clicking here: https://faq.infomaniak.com/1075

To follow step by step

1. Study the various possible reasons for a configuration failure: https://faq.infomaniak.com/2218
2. Close Apple Mail completely, then re-open it. A message may appear indicating a problem with the certificate. Click Connect and everything should work again
3. It is important to delete any messages in the outbox in the process of being sent. These will still contain the old settings even if you have modified them in the meantime, so they will never be sent. Delete them, send new messages and they will use the new, correct settings.

If that still does not work...

Go to Mail -> Preferences...
Open the Accounts tab
Select the account concerned in the left column
Open the Advanced tab and untick Use SSL
Return to the Account Information tab
Locate the Outgoing Server drop-down list (SMTP)
Select the last option, Edit the list of servers...
Select the outgoing server to edit (list in the upper part of the window)
Click the Advanced tab
Enable Use the customized port and indicate port 587
Untick Use SSL (Secure Sockets Layer)
Click "OK"
Send yourself an email and it should work without any problem

Otherwise, go to Mail -> Preferences...
Go to the Accounts tab
Select the account concerned in the left column
Under Incoming server, precisely indicate mail.infomaniak.com
Locate the Outgoing Server drop-down list (SMTP)
Select the last option, Edit the list of servers...
Select the outgoing server to edit (list in the upper part of the window)
Click the Account Data tab
Under Server Name, precisely indicate mail.infomaniak.com
Click the Advanced tab
Enable Use the customized port and indicate port 587
Send yourself an email and it should work without any problem

Delete to better re-install

Here is the official help to enable you to delete the email account of your Mac: https://support.apple.com/en-gb/guide/mail/mail35803/machttps://support.apple.com/en-gb/guide/mail/mail35803/mac

Then re-install your email account via a synchronization profile, which is accessible via your WorkSpace: https://config.infomaniak.com/

It is absolutely necessary that your printer or scanner (Hewlett-Packard, Canon, Epson, Brothers, etc.) be able to use SMTP authentication in order to send emails. Enable this function if available and use the email address created for the printer as the user name with the password you have set.

Use the following email server address: mail.infomaniak.com

If your printer refuses the server address in this format and requests an IP address, it will unfortunately not be possible to configure your printer to send email. Indeed, our mail servers' IP addresses being likely to change at any given moment, it is essential that you use the address in the form of a name, as shown above.

When you send an email to several people, the "To:" or "For:" field should preferably feature a single address (your secondary address, for example), and in the "BCC:" or "ICC:" field, you may include your various correspondents' addresses.

These "BCC" and "ICC" fields ("blind carbon copy" and "invisible carbon copy" respectively) will make your recipients believe that they are the only person to receive the email, or at least hide the addresses of other people, which avoids the propagation of spam in general and provides a welcomed confidentiality.

The "ICC" and "BCC" fields should not be confused with the "CC" field which does send copies to your recipients, not hiding their respective addresses however!

This guide explains how to switch, in messaging software, from a POP configuration to an IMAP configuration for the same mailbox.

IMAP/POP: what's the difference?

The IMAP protocol stores your emails on the mail server, while the POP protocol deletes them from the server to store them exclusively on the computer that holds the email account. To manage an email address on multiple computers and/or with a mobile device (smartphone, tablet, etc.) it is therefore highly recommended to use the IMAP protocol. Find out more

Switching from the POP protocol to the IMAP protocol

If your email address is already configured with the POP protocol in your email software (Mozilla Thunderbird, Microsoft Outlook, etc.), it is impossible to switch directly to the IMAP protocol.

In addition to your email account configured with the POP protocol, it will be necessary to create a new email account with the IMAP protocol in your email software before moving your messages and folders from the POP account (from your computer) to the IMAP account (on the mail server).

We decline all responsibility in the event of lost data following these operations.

With Microsoft Outlook

First, make sure that your POP email account appears on the left side of the program under Outlook or Personal folders (zone framed in green in the image). These folders will in fact be preserved, even if the email account configured with the POP protocol is deleted. If your folders and emails are not stored under Outlook or Personal folders, move your messages and folders there before performing the following actions:

1. Open Microsoft Outlook
2. Open the File tab on the Office ribbon, then click on Add an account
3. Configure the new email account with the IMAP protocol (the same account as the one configured under POP but this time under IMAP)
4. Once the IMAP account is created, delete the old POP account
5. Your messages and your folders are still in the Personal folders section
6. Moveone folder at a time by dragging them to the inbox of the new account configured under IMAP
7. Wait while these items are transferred (it may take a long time depending on the volume to be transferred onto the server)

If your POP account was keeping a copy of messages on the server (this option is available in the advanced settings of your Outlook but is not recommended), you may have duplicate messages.

With Apple Mail

The deletion of the account configured under POP deletes the messages it contains. Therefore, it is recommended to disable the POP account instead of deleting it!

Once the POP account is disabled, followour guide to configure you email address in Apple Mail, in IMAP.

When you have finished, just drag the messages in your POP directory to the directory of your new IMAP account.

Please be careful about enabling authentication. It is necessary for sending emails. In your email client, you therefore need to find where you can enable authentication for sending with SMTP. Learn more