Knowledge base

Requirements

Before configuring an email address, it must exist on a email hosting server at Infomaniak (and to work properly, the domain must also be configured correctly).

• Guide for creating a new email address

Apple users (iPhone, iPad, Mail for Mac OSx, etc.): we recommend using the synchronization profile that will configure your device automatically. Download it from WorkSpace: https://config.infomaniak.com/

Reading and sending your emails with WorkSpace

WorkSpace is the simplest solution for:

• Reading and sending your emails from your Internet browser (Chrome, Firefox, etc.).
• Synchronizing your contacts and calendars with a smartphone, tablet or email software.

Discover our guide to getting started with your WorkSpace.

"Step-by-step" configuration guides for Mac, Linux, Android, etc.

• Outlook 2019 / 2016 / 2013 / 2010 / 2007
• Courrier (Windows 10)
• Mozilla Thunderbird
• eM Client

• Apple Mail MacOS 10.15 (Catalina) / 10.14 / 10.13 / 10.12 / 10.11 / 10.10
• Outlook 2016 / 2011
• Mozilla Thunderbird

• Mozilla Thunderbird

 (Samsung, Sony, Xiaomi, etc.)

• Android 10 / 9 Pie / 8 Oreo / 7 Nougat / 6 Marshmallow / 5 Lollipop / 4 KitKat
• Blue Mail
• Outlook

 (iPhone / iPad / iPod)

• iOS 13 / 12 / 11 / 10 / 9 / 8 / 6
• Blue Mail
• Outlook

 (Nokia, etc.)

• Windows Phone 8.1 / 8.0

Other Webmail:

• Gmail (Google)
• RoundCube (installed on your site)

In case of a problem

Study the different possible reasons for a configuration failure: https://faq.infomaniak.com/2218

Technical information for advanced users

Whatever email software or smartphone you use, the settings are always identical for configuring an email address:

1. Incoming IMAP (recommended) or POP server name = mail.infomaniak.com
2. Incoming port if IMAP: 993 with SSL if POP: 995 with SSL
3. Outgoing SMTP server name = mail.infomaniak.com
4. SMTP port: 587 with STARTTLS
5. User name = full email address
6. Password = the one you assigned to the email address concerned (click here to check your password)
7. Authentication = compulsory for sending emails. Enabled in the SMTP settings of your email server. You must tick "use the same settings as the incoming server" or, depending on the software, re-enter a user name (= full email address) and its password.

To find out more about the difference between IMAP and POP: https://faq.infomaniak.com/787

This step-by-step guide explains:

• how to transfer a domain name to Infomaniak,
• how to move a website to Infomaniak without interruption,
• how to back up your old emails to manage them with Infomaniak.

If you need help to transfer your site to Infomaniak, don't hesitate to call on our partners.

1. Why use Infomaniak for your domain names, websites and email?

• Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized worldwide player for hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and No. 2 in terms of the number of sites hosted.
• Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
• Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
• Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
• Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

By consolidating your domain names, websites and emails with Infomaniak, you simplify the management of your invoices and services. For example, linking a domain name to your website and your email address will be automatic. That way, you will not need to manually configure your DNS with another registrar.

2. Transferring a domain name to Infomaniak

The domain name is the address you enter in a browser to view a site, such as infomaniak.com

It is possible to transfer a domain name from one registrar to another.

These are the steps to follow to transfer a domain name to Infomaniak:

1. log in with the registrar that currently manages your domain name
2. get the transfer code from your current registrar for the domain name to be transferred (help)
3. order the domain name to be transferredto Infomaniak
4. during the transfer, be sure to keep the current DNS for the domain name
5. enter the transfer code when prompted

3. Moving a website to Infomaniak

All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it is possible to entrust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

Here are the steps to take in order to move your current site to Infomaniak:

1. using a FTP program, back up all the files on your site with your current web host
2. back up your MySQL databases if you use any
3. order the Infomaniak hosting of your choice with the current domain name of your website
4. create a FTP account via our Manager (help)
5. using a FTP program, send the website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (help) to upload a .zip of your data and unzip everything from the tool)
6. from our admin console, create a new MySQL database with a user who has full rights to the database (help)
7. from our Manager, import the backup of your database to the database that has just been created (help)
8. in the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the settings shown in our Manager (help):
   • the database name
   • the database server
   • the database username
   • the database user's password
9. test your website using the preview address (help)
10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

Warning: the procedure described is only valid if the domain name does not change. If this is not the case, you should make the necessary adjustments to your MySQL databases, if you use them. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

4. Transferring the management of your emails to Infomaniak

By entrusting the management of your mail to Infomaniak, you can have a WorkSpace account.

WorkSpace is a comprehensive online solution for viewing and managing your emails, contacts, calendars, tasks and bookmarks online. It also enables you to sync your contacts and calendars with a smartphone, tablet or email software.

Here are the steps to take in order to manage your email with Infomaniak:

1. if necessary, order a Mail hosting (help)
2. create the required email addresses via our Manager (help)
3. configure your WorkSpace account (help) or your email software with your new addresses (help)
4. use our synchronization tools (syncimap/imapsync) to automatically copy and transfer the content of the old email address to the new address, box by box or in batches (help)

If WorkSpace is used:

1. import contacts to the address book (help) and import a calendar to the WorkSpace calendar (help)
2. configure the synchronization of contacts and calendars with your smartphone/tablet (help)

5. Enabling your new hosting

Now, you just need to point your domain name to the Infomaniak hosting:

1. open the Manager (manager.infomaniak.com)
2. go to Domain name
3. click on the domain name concerned
4. in the left side menu, click on Managing DNS
5. click on DNS Servers
6. click on Change DNS servers
7. tick the Infomaniak DNS servers box and click on Confirm

6. Wait up to 48 hours and then cancel your old services

Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host during this period.

Once that time has elapsed, don't forget to terminate your services (email, website hosting, etc.) with your old hosting service provider.

Congratulations :) Your site and your email is now hosted with Infomaniak.

Thank you for your trust.

And after that?

Install a SSL certificate on your site in order to secure your connections: https://www.infomaniak.com/en/support/faq/2027
Discover our other products: https://www.infomaniak.com/en/support/faq/2190

You can sync contacts and calendars from your WorkSpace with a smartphone, tablet or email program. For example, this lets you manage your contacts and calendars together in one place on your smartphone and tablet.

To configure the synchronisation of contacts and calendars with a program or mobile device, do the following:

1. Open the configuration wizard https://workspace.infomaniak.com/.
2. Follow the wizard depending on the program or device to be synchronised.
3. At the end of the procedure, guides are available for commonly used programs and devices.

You will need a WorkSpace account or a client account to access the configuration wizard. If you have forgotten your login, go to https://login.infomaniak.com/forgot.

Once your account has been synced, you will need to copy your existing contacts to the created account for them to synchronise with the WorkSpace.

• Calendars and tasks: CalDAV.
• Address books: CardDAV.

To learn more:

• Actions to perform for the synchronisation of contacts and calendars when two-factor verification is activated.

This guide explains how to change the password of an email account hosted by Infomaniak from the WorkSpace.

To follow this guide, you must have:

• a valid login for Workspace
• permission to change the password for the address (if you were invited to WorkSpace in order to manage your address, the manager may have withdrawn this right during the invitation)

To change an email account password

1. open the Infomaniak WorkSpace: https://workspace.infomaniak.com/
2. in the menu under your user name in the top-right corner, select Email settings
3. under the heading My email addresses, click on the button to the right of the email address for which you wish to change the password
4. select Manage
5. in the Generaltab, on the  Passwordline click on Modify 
6. follow the displayed instructions

Note that you can also apply a new password to the email address directly from the dashboard of the Mail hosting itself (click here and contact the product administrator for that).

This guide explains how to share one or more agendas or calendars with WorkSpace users.

Sharing an agenda/calendar

1. Login to the WorkSpace (https://workspace.infomaniak.com)
2. click on the grey envelopes icon in the top right
3. select Agenda
4. place the mouse over the agenda to be shared and click on the arrow that appears to the right
5. on the menu that pops up, click on Sharing options
6. Enter the email address for the WorkSpace account for the user who will access the agenda. If the user does not yet have a WorkSpace account, they can create one free of charge.
7. Determine the user rights over this address book (Administration, Read only, Read and write access)
8. Close the window

While they are present in your Webmail it is possible that some folders don't appear in your IMAP configured email software.

In your email software, right-click on the IMAP account and find the "IMAP folders" -> "register" or "subscriptions" designation.

Official help:
Microsoft Outlook 2007
Google Android

and for Thunderbird and other software, a search will give you some tips as a response.

Thank you for letting us host your emails.

This guide will help you rapidly get to know and use the key features of your new product. If you have a query, please checkour knowledge base before contacting our support team.

Important: if your domain name is not managed by Infomaniak or your Infomaniak Email hosting is not managed in the same client account as your domain name, followthis guideto configure the DNS or the Records to link the domain name to your Email hosting.

You ordered Email hosting and you wish to...

1. Create and manage your email addresses
2. Access the Workspace read and manage your emails, contacts, schedules, tasks and online favourites
3. Configure an email address in email software
4. Synchronize your contacts, schedules and tasks with software, a smartphone or a tablet
5. Add an alias domain to an existing email address

This guide explains how to change the password for most of our services. It is not possible to read the password currently in place because it is encrypted, the only solution is to apply a new one over the old one.

Change the password to access the Manager and WorkSpace

• https://faq.infomaniak.com/2193

Change an email address password (email account

• do it from WorkSpace: https://faq.infomaniak.com/711
• do it from the Mail hosting control panel: https://faq.infomaniak.com/1321

Change the user password for a MySQL database

• https://faq.infomaniak.com/846

Change the user password for a FTP account

• https://faq.infomaniak.com/916

The username and password used to log in to the Manager (admin console for your products) and WorkSpace online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • the WorkSpace https://workspace.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to the WorkSpace or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to the WorkSpace or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing an Infomaniak / WorkSpace password:  https://faq.infomaniak.com/2193
• Changing an email account password: https://faq.infomaniak.com/2017
• Testing the password for an email account



Link to this FAQ:

This guide explains how to add a signature to messages sent from the WorkSpace. The WorkSpace is our comprehensive online solution for reading and managing your emails.

Adding a signature to your emails

1. Open the WorkSpace (workspace.infomaniak.com).
2. Click the grey envelope icon in the top right corner.
3. Select Settings.
4. Click the email address concerned.
5. in the left side menu Click on Signatures
6. The default signature is displayed, but you can also add a new signature, give it a name, set it as default, etc.
7. Create the content of the signature in the box provided for this purpose.
8. Select the location to insert your signature: before the message (= header) or after the message (= signature).
9. Click the Save button.
10. The signature will appear automatically when a new message is created with the email address selected in Step 3. If there are multiple signatures, select the one you want to use from the dropdown menu under "From:" when you are writing your message.

Advanced options

1. Enter a full name (allows you to identify which sender+signature you are writing from when you are in a compose window in the WorkSpace). This will replace the full name given in the General tab (help).
2. Enter the email address to be used to send from this "identity" that you are creating (useful if you want to work with an alias email address).
3. Enter the email address to use when your contact replies to your email.

If you do not always want to use the configured default signature, set up an empty signature as a default signature.

Sending an auto-responder message

The automatic signature is not added to auto-responder messages; you must define a signature in the auto-responder message.

More than one Workspace?

A signature is linked to the email address that you use in your WorkSpace (unlike the calendar or address book that are linked to your WorkSpace account). Therefore, you can set different signatures for the email addresses identified in WorkSpace, and if you have multiple WorkSpace accounts for the same email address, they will all have the same signature.

Formatting the signature

You can use an image, edit the HTML code and format your text using a tool palette. To avoid an overly large carriage return, use SHIFT-ENTER on your keyboard, which is the equivalent of an <BR> in HTML instead of a new paragraph.