Knowledge base

Requirements

Before configuring an email address, it must exist in the admin console.

• Guide for creating a new email address

Reading and sending your emails with WorkSpace

WorkSpace is the simplest solution for:

• reading and sending your emails from your internet browser (Chrome, Firefox, etc.)
• synchronising your contacts and calendars with a smartphone, tablet or email device

Discover our guide to getting started with your WorkSpace.

"Step-by-step" configuration guides

• Outlook 2016 / 2013 / 2010 / 2007
• Mail
• Mozilla Thunderbird
• eM Client

• Apple Mail Mac OS 10.13 (High Sierra) / 10.12 (Sierra) / 10.11 (El Capitan) / 10.10 (Yosemite) / 10.9 / 10.8 / 10.7 / 10.6
• Outlook 2016 / 2011
• Mozilla Thunderbird

• Mozilla Thunderbird

 (Samsung, Sony, Xiaomi, etc.)

• Android 8 Oreo
• Android 7 Nougat
• Android 6 Marshmallow
• Android 5 Lollipop
• Android 4 KitKat
• Blue Mail
• K-9 Mail
• Outlook

 (iPhone / iPad / iPod)

• iOS 11
  
• iOS 10
• iOS 9
• iOS 8
• iOS 6
• Blue Mail
• Outlook

 (Nokia, etc.)

• Windows Phone 8.1
  
• Windows Phone 8.0

Other Webmail:

• Gmail (Google)
• RoundCube (installed on your site)

Technical information for advanced users

Whatever email software or smartphone you use, the settings are always identical for configuring an email address:

1. incoming server name IMAP (recommended) or POP = mail.infomaniak.com
2. incoming port if IMAP: 993 with SSL if POP: 995 with SSL
3. outgoing server name SMTP = mail.infomaniak.com
4. SMTP port: 587 with STARTTLS
5. user name = full email address
6. password = the one you assigned to the email address in question (click here to verify your password)
7. authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select "use the same settings as the incoming server" or depending on the software, re-enter a user name (= full email address) and its password

To find out more about the difference between IMAP and POP: https://faq.infomaniak.com/787

Study the different possible reasons for a configuration failure: https://faq.infomaniak.com/2218

This step-by-step guide explains:

• how to transfer a domain name to Infomaniak,
• how to move a website to Infomaniak without interruption,
• how to back up your old emails to manage them with Infomaniak.

If you need help to transfer your site to Infomaniak, don't hesitate to call on our partners.

1. Why use Infomaniak for your domain names, websites and email?

• Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized worldwide player for hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and No. 2 in terms of the number of sites hosted.
• Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
• Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
• Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
• Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

By consolidating your domain names, websites and emails with Infomaniak, you simplify the management of your invoices and services. For example, linking a domain name to your website and your email address will be automatic. That way, you will not need to manually configure your DNS with another registrar.

2. Transferring a domain name to Infomaniak

The domain name is the address you enter in a browser to view a site, such as infomaniak.com

It is possible to transfer a domain name from one registrar to another.

These are the steps to follow to transfer a domain name to Infomaniak:

1. log in with the registrar that currently manages your domain name
2. get the transfer code from your current registrar for the domain name to be transferred (help)
3. order the domain name to be transferred to Infomaniak
4. during the transfer, be sure to keep the current DNS for the domain name
5. enter the transfer code when prompted

3. Moving a website to Infomaniak

All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it is possible to entrust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

Here are the steps to take in order to move your current site to Infomaniak:

1. using a FTP program, back up all the files on your site with your current web host
2. back up your MySQL databases if you use any
3. order the Infomaniak hosting of your choice with the current domain name of your website
4. create a FTP account via our Manager (help)
5. using a FTP program, send the website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (help) to upload a .zip of your data and unzip everything from the tool)
6. from our admin console, create a new MySQL database with a user who has full rights to the database (help)
7. from our Manager, import the backup of your database to the database that has just been created (help)
8. in the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the settings shown in our Manager (help):
   • the database name
   • the database server
   • the database username
   • the database user's password
9. test your website using the preview address (help)
10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

Warning: the procedure described is only valid if the domain name does not change. If this is not the case, you should make the necessary adjustments to your MySQL databases, if you use them. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

4. Transferring the management of your emails to Infomaniak

By entrusting the management of your mail to Infomaniak, you can have a WorkSpace account.

WorkSpace is a comprehensive online solution for viewing and managing your emails, contacts, calendars, tasks and bookmarks online. It also enables you to sync your contacts and calendars with a smartphone, tablet or email software.

Here are the steps to take in order to manage your email with Infomaniak:

1. if necessary, order a Mail hosting (help)
2. create the required email addresses via our Manager (help)
3. configure your WorkSpace account (help) or your email software with your new addresses (help)
4. use our synchronization tools (syncimap/imapsync) to automatically copy and transfer the content of the old email address to the new address, box by box or in batches (help)

If WorkSpace is used:

1. import contacts to the address book (help) and import a calendar to the WorkSpace calendar (help)
2. configure the synchronization of contacts and calendars with your smartphone/tablet (help)

5. Enabling your new hosting

Now, you just need to point your domain name to the Infomaniak hosting:

1. open the Manager (manager.infomaniak.com)
2. go to Domain name
3. click on the domain name concerned
4. in the left side menu, click on Managing DNS
5. click on DNS Servers
6. click on Change DNS servers
7. tick the Infomaniak DNS servers box and click on Confirm

6. Wait up to 48 hours and then cancel your old services

Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host during this period.

Once that time has elapsed, don't forget to terminate your services (email, website hosting, etc.) with your old hosting service provider.

Congratulations :) Your site and your email is now hosted with Infomaniak.

Thank you for your trust.

And after that?

Install a SSL certificate on your site in order to secure your connections: https://www.infomaniak.com/en/support/faq/2027
Discover our other products: https://www.infomaniak.com/en/support/faq/2190

You can sync contacts and calendars from your WorkSpace with a smartphone, tablet or email program. For example, this lets you manage your contacts and calendars together in one place on your smartphone and tablet.

To configure the synchronisation of contacts and calendars with a program or mobile device, do the following:

1. Open the configuration wizard https://workspace.infomaniak.com/
2. Follow the wizard depending on the program or device to be synchronised
3. At the end of the procedure, guides are available for commonly used programs and devices.

You will need a WorkSpace account or a client account to access the configuration wizard. If you have forgotten your login:https://login.infomaniak.com/forgot

• Calendars and tasks: CalDAV
• Address books:CardDAV

To learn more:

• actions to perform for the synchronisation of contacts and calendars when two-factor authentication is activated

This guide explains how to share one or more agendas or calendars with WorkSpace users.

Sharing an agenda/calendar

1. Login to the WorkSpace (https://workspace.infomaniak.com)
2. click on the grey envelopes icon in the top right
3. select Agenda
4. place the mouse over the agenda to be shared and click on the arrow that appears to the right
5. on the menu that pops up, click on Sharing options
6. Enter the email address for the WorkSpace account for the user who will access the agenda. If the user does not yet have a WorkSpace account, they can create one free of charge.
7. Determine the user rights over this address book (Administration, Read only, Read and write access)
8. Close the window

While they are present in your Webmail it is possible that some folders don't appear in your IMAP configured email software.

In your email software, right-click on the IMAP account and find the "IMAP folders" -> "register" or "subscriptions" designation.

Official help:
Microsoft Outlook 2007
Google Android

and for Thunderbird and other software, a search will give you some tips as a response.

Thank you for letting us host your emails.

This guide will help you rapidly get to know and use the key features of your new product. If you have a query, please checkour knowledge base before contacting our support team.

Important: if your domain name is not managed by Infomaniak or your Infomaniak Email hosting is not managed in the same client account as your domain name, followthis guideto configure the DNS or the Records to link the domain name to your Email hosting.

You ordered Email hosting and you wish to...

1. Create and manage your email addresses
2. Access the Workspace read and manage your emails, contacts, schedules, tasks and online favourites
3. Configure an email address in email software
4. Synchronize your contacts, schedules and tasks with software, a smartphone or a tablet
5. Add an alias domain to an existing email address

This guide explains how to change the password for most of our services. It is not possible to read the password currently in place because it is encrypted, the only solution is to apply a new one over the old one.

Change the password to access the Manager and WorkSpace

• https://faq.infomaniak.com/2193

Change an email address password (email account

• do it from WorkSpace: https://faq.infomaniak.com/711
• do it from the Mail hosting control panel: https://faq.infomaniak.com/1321

Change the user password for a MySQL database

• https://faq.infomaniak.com/846

Change the user password for a FTP account

• https://faq.infomaniak.com/916

The username and password used to log in to the Manager (admin console for your products) and WorkSpace online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • the WorkSpace https://workspace.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to the WorkSpace or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to the WorkSpace or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing an Infomaniak / WorkSpace password:  https://faq.infomaniak.com/2193
• Changing an email account password: https://faq.infomaniak.com/2017
• Testing the password for an email account



Link to this FAQ:

This guide explains how to add a signature to messages sent from WorkSpace. WorkSpace is our comprehensive online solution for reading and managing your emails.

To add a signature to your emails

1. open WorkSpace (workspace.infomaniak.com)
2. click on the icon representing the greyed envelopes in the upper right
3. select Settings
4. click on the email address in question
5. click on the Signatures tab
6. the default signature is displayed but you can also add a new signature, give it a name, set it as default, etc.
7. create the content of the signature in the box provided for this purpose
8. Select the location to insert your signature: before the message (= header) or after the message (= signature)
9. click on the Save button
10. the signature will appear automatically when a new message is created with the email address selected in Point 3. If there are multiple signatures, select the right identity from the dropdown menu under "From:" when you are writing your message.

Advanced Options

1. give a full name (allows you to identify which sender+signature you are writing from when you are in a compose window in the WorkSpace). This will replace the full name given in the General tab (help)
2. give the email address to be used to send from this "identity" that you are creating (useful if you want to work with an alias email address( 
3. give the email address which will be used when your contact replies to your email

If you don't always want to use the default signature configured, set up an empty signature as a default signature.

Sending an auto-responder message

The automatic signature is not added to auto-responder messages. Therefore, you must define a signature within the auto-responder message.

More than one Workspace?

A signature is linked to the email address that you use within in your WorkSpace (unlike the calendar or address book that are linked to your WorkSpace account). Therefore, you can set different signatures for the email addresses identified in WorkSpace, and if you have multiple WorkSpace accounts for the same email address, they will all have the same signature.

Formatting the signature

You can use an image, edit the HTML code and format your text using a tool palettes. To avoid an overly large return, use SHIFT-ENTER on your keyboard which will be the equivalent of an <BR> in HTML instead of a new paragraph.




Updated 19.09.2019 Link to this FAQ:

You have the option to set up filtering rules in your WorkSpace. Unlike the filtering rules offered by email software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), WorkSpace filters act directly on the server hosting your mailboxes.

These filters allow the following automatic actions:

• delete or move messages from email addresses that you no longer wish to view to a folder of your choice
• transfer emails from a specific address to your spouse's account so that both of you can receive them
• copy messages containing a specific keyword to a particular folder
• etc.

Enabling filters from Workspace

1. open the WorkSpace (workspace.infomaniak.com)
2. click on the icon depicting grey envelopes in the top right
3. choose Settings
4. under My email addresses, click on the email address concerned
5. click on the Filters tab in the menu on the left
6. click on the Add a filter button or enable the Advanced mode to import a Sieve file

In case of the use of a "type of email = advertising, social media" condition, the selected action will be performed before advertising filtering if the latter has been enabled (find out more).

Information about the advanced mode

Infomaniak does not provide support for the advanced mode.

The advanced mode requires the use of the Sieve language. When this mode is enabled, any existing filters are saved but will be disabled.

Example of the fileinto function: the following code allows you to file all Facebook messages in the "fb" folder and all messages with an unsubscribe link in the "nl" folder.

require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}

Second example: code allowing editing of the subject based on the From (add a prefix in the subject when an email goes through the filter, for example) 

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)\[SCIENTIFIC-LINUX-DEVEL\]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" " "";

fileinto "Mail List.SL-Devel";
}

Find out more