Knowledge base

Most domains must contain between 3 and 63 characters maximum. There may be exceptions depending on the extension, but in any case, the limit is stated at the time of ordering.

A domain name may be in one of several states:

"Active" or "OK"
The domain name is declared in DNS and the domain is active and unlocked. All administrative and/or technical operations may be performed.

"Registrar-Lock / Registry-Lock" or "clientTransferProhibited"
The domain name is declared in DNS. The domain is active but locked in order to protect it, against fraudulent transfer requests in particular.

"Registrar-Hold / Registry-Hold"
This status is set when the domain is expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

"RedemptionPeriod"
This status occurs if the domain has not been renewed. See this FAQ (click here).

"PendingRestore"
This status appears during a restore request. The registrar has 7 days to inform the registry of all information required for the domain to be restored.

"PendingDelete"
This status follows the RedemptionPeriod status after 30 days if no request is made to restore the domain. The name will be deleted within 15 days before becoming available to the public.


In the case of a .fr domain: 

"Active"
The domain name is declared in DNS (and is fully operational).

"Frozen"
The domain name is declared in DNS but no administrative and/or technical operation is possible. Possible reasons: see Article 6.1 of the AFNIC Charter.

"Bloqué"
The domain name is no longer declared in DNS; it is no longer operational and no administrative and/or technical operations are possible. Possible reasons: see Article 6.2 of the AFNIC Charter.

Any domain name bought from Infomaniak may be parked. However, you will be responsible for arranging this.

To edit the DNS of a domain name managed by Infomaniak:

1. open the Manager (manager.infomaniak.com)
2. go to Domain
3. click on the domain name concerned
4. click on DNS servers in the left side menu
5. click on Edit DNS servers
6. if your website is hosted by Infomaniak, tickInfomaniak Name Servers.
   If not, tick Custom Name Servers
7. these changes may take up to 48 hours before they become effective for you and other users

Learn more about how a domain name works: https://www.infomaniak.com/en/support/faq/2026

Thank you for entrusting the management of your domain names to Infomaniak! As a reminder, the domain name is the address you enter in a browser to display a site like infomaniak.com .

This guide explains how to transfer your domain name that you already own, from one Registrar (or Registrar, competing company) to another, in this case the Infomaniak Registrar .

Prerequisites

1. verify that the domain is transferable according to certain criteria: 
   • domain is active
   • the domain was created or has not been transferred for at least 60 days
   • the email addresses of the owner and of the administrator and technical contacts are valid 
   • the domain to be transferred is unlocked with the current registrar (required to transfer a domain)
2. obtain from your current registrar the transfer authorization code (or authcode) for the domain name to be transferred (help below)
3. note and keep the technical information relating to the DNS zone UNLESS it is already that of Infomaniak or if you are only going to work with Infomaniak for your Web needs. Examples :
   
   • your domain.xyz domain name currently already includes the ns11.infomaniak.com and ns12.infomaniak.com DNS THEN you have nothing to do except choose our DNS when you are asked during the transfer:
     
   • your domain.xyz domain name currently includes the ns1.monregistrar.com and ns2.monregistrar.com DNS AND you will only work with Infomaniak for everything related to messaging, web hosting, etc. THEN you don't have to do anything except choose our DNS when asked during the transfer:
     
   • your domain.xyz domain name currently includes the ns1.monregistrar.com and ns2.monregistrar.com DNS AND you are only moving the domain name while continuing to work with different services other than Infomaniak THEN carefully note the information contained in your current DNS zone (A records, CNAMEs, etc.) as we cannot guarantee that your current DNS zone will persist where it currently resides (check with your current registrar) and choose not to use Infomaniak DNS:
     
   • and if you don't know which DNS your domain name is currently using, query it via https://infomaniak.com/whois

Obtain the transfer code from your Registrar

You must request/obtain the transfer authorization code from your current registrar. If the latter is listed below, click on their name for help:

• 1&1 (1and1)
• Gandi
• Amen
• Online
• GoDaddy
• Namebay
• OVH
• Swizzonic (switchplus)

Special cases

• .BE domain names
• .LU domain names

Domain transfer to Infomaniak

1. order the domain name to transfer to Infomaniak
2. if requested, activate the toggle button to use the Infomaniak DNS as soon as the transfer is complete (read above if necessary)
3. enter the transfer code when you will be asked during the order (to do this, connect to the registrar (registration office) which currently manages your domain name

Transfer multiple domain names to Infomaniak

1. connect to the registrar that currently manages your domain names
2. obtain from your current registrar the transfer codes (or authcode)  for the domain names to be transferred
3. order domain names all at once from Infomaniak, via this transfer wizard
4. indicate domain names and transfer codes or import a CSV file with the list of domains and their transfer codes (in two columns)
5. during the transfer, choose whether or not to apply the Infomaniak DNS entries at the end of the transfer (see above) so in summary:
   1. you will have to deactivate the toggle button if your domain names are linked to services (emails, web) external to Infomaniak
   2. you will need to activate the toggle button if your domains are linked to services found on the destination Infomaniak account
      

Administrative deadlines

The length of time it takes to transfer a domain name is influenced by two factors:

• The terms of the registry (registry) of the extension. For .FR, Afnic defines, for example, a transfer period of 8 days.
• The conditions of the registrar (registrar) you want to leave (for example OVH). The latter has the possibility of opposing the transfer during the transfer period defined by the register. It can also automatically accept the transfer and speed it up.

This guide is intended for users who wish to manage Glue records at Infomaniak.

If for example you manage your DNS from an independent platform, a configuration that allows you to provide personalized DNS that your customers configure at their registrar, you will need to add "glue records" to your domain (add servers names for your domain - ns1.domain.xyz which points to a specific IP - and then point this same domain to its own name servers).

The glue records correspond to the IP addresses of a NS (name server). Before being able to use their domain name for an NS, this record must therefore be created.

Example: make the domain name domainexample.ch point its NS to ns1.domainexample.ch, but this has never been registered yet or points to the wrong IP address.

Through A record

This method consists of creating a record A (address) for ns1.exampledomain.ch pointing to the IP of the NS. This will have the effect of registering the IP with the registry. You can then add ns1.exampledomain.ch which will be recognized and redirected to the correct NS.

Via Glue records button

This way of doing things allows you to create, but also modify, existing Glue records:

1. open the Manager (manager.infomaniak.com)
2. go to Domain
3. if necessary click on the domain name concerned
4. in the left side menu click on Servers DNS
5. click on the button Manage glue records
6. click the Add Server
button
7. enter the name of the server to add and its IP address
8. click on the Validate
button

Important Notes:

• Adding an NS does not automatically add it to the DNS zone. It is necessary to manually update the DNS zone of your domain.
• For some extensions (in particular .fr), the addition of glue record is subject to a different procedure. Please contact support if you are in this situation and tell us which record you want to set.

This guide explains how to order  a domain name without hosting. This allows you to host your site with a web host other than Infomaniak, or just use the free services related to your domain name:

• 1 unlimited email address with syncing of contacts and calendars
• 1 x10 Mb web space
• Newsletter tool

Registering a domain name without hosting

1. If necessary, create an Infomaniak client account
2. open the admin console (https://manager.infomaniak.com)
3. go to Domain name
4. click on Order a domain
5. enter the domain to be registered
6. tick the extensions to be reserved
7. click on next (and not on Order hosting only)
8. at the bottom of the page, select No hosting
9. click on Next and complete the procedure

Checking the availability of a domain name

This page lets you quickly check if a domain is free for registration or not.

There are at least 3 main distinct indications:

• Available (in this case it's fine, you can order it)
• Transferable ---you must own it with another provider in order to transfer it to us--of that is the case, read https://faq.infomaniak.com/1814
• Unavailable ---it will unfortunately not be possible to order it if it is not abandoned by its current holder
  

This guide explains how to add, change or delete specific entries (A records, MX records, DKIM, CNAME, SRV, etc.) within a DNS zone of a domain name. It may also help you to:

• edit the DNS zone present at Infomaniak for a domain name managed by another Registrar
• link an Infomaniak-managed domain name to a Web/Mail hosting managed by another hosting service provider

Logging into the DNS zone

1. Open the Manager (manager.infomaniak.com)
2. Go to Domain
3. Click the domain name to be modified
4. Click DNS zone in the left side menu
5. The entries currently in place are listed in the Simple Mode table

The DNS present here is only valid and used if the server names are those of Infomaniak. Any modification can take up to 48 hours to become active.

In a nutshell:

• an MX record enables you to indicate where the EMAIL part of your domain should be managed
• an A record allows you to direct a domain name (e.g., your-site.com) or a subdomain name (e.g., example.your-site.com) to a Web server that has a static IP address
• a DKIM record (Domain Keys Identified Mail) is a method of authentication that enables you to know whether an email actually comes from its sender's domain. This standard thus stops spammers from posing as legitimate entities
• an SRV record (Service Resource Records) shows which services are available for a domain. SRV records are often used for XMPP or LDAP protocols, or for the use of Microsoft Office 365.

We also support AAAA, CNAME, CAA, TXT, etc. records.

For each domain name registered with or transferred to Infomaniak, you can benefit from 10 MB of web space as well as a free email address which gives you access to kMail (Infomaniak webmail).

This guide explains how to order and use the Starter web hosting and Email Service included with each domain name.

Order/Enable the Starter Email Service and web hosting

1. open the Manager (https://manager.infomaniak.com)
2. go to Domain
3. click on the domain name concerned
4. under Associated products at the bottom of the dashboard, click on the Order a hosting button
5. at the bottom of the order page, select the Starter plan
6. follow the instructions displayed to complete the order

To create your free email address

• The procedure is as follows: https://faq.infomaniak.com/1993

To use the 10 MB of web space

1. open the Manager (https://manager.infomaniak.com)
2. go to Web hosting
3. click on the domain name concerned

In the left-hand side panel:

• under My sites > Page editor, you can edit the home page using the online editor
• under FTP, you can configure an FTP account to manage the content of your html web hosting by FTP if necessary

Thank you for letting us manage your domain names.

This guide will help you to quickly get to know how to use the key features of your new product.

What do you want to do?

1. Domain Privacy: protecting your personal information in Whois
2. Renewal Warranty: protect your domain against theft or loss
3. link a domain not managed by Infomaniak to an Infomaniak WEB hosting
4. link a domain not managed by Infomaniak to an Infomaniak MAIL hosting
5. edit the records (A, MX, Web, Email etc. record) of a domain registered with Infomaniak for example to link a domain managed by Infomaniak to a hosting  not managed by Infomaniak
6. use the free services (email and 10 MB of web space) linked to a domain managed by Infomaniak
7. add a synonym domain (alias) to a domain

If you have a query, please check our knowledge base before contacting our support team.