This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You obviously remain the owner of your data, without any loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail and domain name

Guides for any other hoster

To retrieve any other data, follow the procedures below:

1. Guide to copy Web data (all PHP, HTML sites, etc. - for WordPress refer to this other guide)
    
2. Guide to copy Mail data (email addresses, mailbox content, etc.)
    
3. Guide to transfer the domain name (domain management, DNS zone, etc.)
    

You can also bring other types of data to the Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on NAS Synology or QNAP: refer to this other guide

Why join Infomaniak?

By grouping your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your site and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

This guide explains how to transfer a domain name you own with another company to Infomaniak.

Preamble

• Generally, during a transfer, no already paid period is lost; the domain's expiration date will be postponed by one year.
• A bulk transfer is also possible.

1. Obtain the authorization code

The authorization code (or EPP code) is specific to the domain name you are transferring.

Get it from your customer account with the current provider (refer to these other specific guides), otherwise ask them!

It is sometimes necessary to unlock the potential transfer lock.

2. Transfer the domain name

Search for the relevant domain name on this Infomaniak page.

Click the button to start the transfer!

3. Configure the options

Follow the assistant by adding or removing the desired options.

After entering the domain name holder's details, this is the most important step:

Leave the toggle switch activated as shown above if…

• … all the products or services corresponding to this domain name are already with Infomaniak.
• … no product or service is linked to your domain name.

or disable the toggle switch if…

• … some products or services associated with this domain name are hosted elsewhere than at Infomaniak.

4. Enter the authorization code

Below, paste the authorization code copied in step 1 and then validate the transfer by clicking the button:

Then click the Next button at the bottom right to proceed to the final step.

5. The final step

This final step allows you to settle any fees (depending on the extension of the domains to be transferred) and renewal methods.

Read and accept the general terms then click on Next to complete the order:

6. Manage your domain names

Find your domain names on the Manager Infomaniak and monitor their transfer, configuration, expiration…

If an issue occurs with the transfer, an email is sent to you containing the reason for the failure as well as the procedure to resume the transfer.

Transfer your services such as sites or email addresses as well? Check out this other guide. Also discover Infomaniak's migration service.

This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a swap (read below).
• You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the website's domain name

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Then click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using a SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

Adapt the site content to the new name

In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains how to redirect a domain name directly to another or how to automatically send visitors to your website to another page address (internal or external URL).

Introduction

• To redirect traffic, you will need to act…
  • … or on the domain name itself (it must be hosted by Infomaniak and its DNS must be Infomaniak's as well),
  • … or on the code present in your pages (page .htaccess, homepage, etc.) if you have a website.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from the technical details.

Act on the domain name

via Web Redirection Tool

The tool available on the Manager allows you to easily redirect the domain name (or subdomain) to the Internet address of your choice.

via DNS modifications or A record

Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.

Act on the page code…

… via HTML code to insert

Insert this line of code between the <head> and </head> tags of your homepage (usually named index.html):

<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">

Replace 5 with the desired wait time in seconds (0 for immediate redirection).

The search engine Google indicates that it is preferable to use a 301 redirect on the server side (read more below). The W3C also advises against using it.

… via PHP code to insert

If the site page has a .php extension, insert this header function call at the very top of the file:

header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");

… via .htaccess file

To redirect all traffic targeting your site (regardless of the page called) to another address, insert this into the .htaccess file at the root of your site:

RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]

To target the page that should be redirected:

Redirect permanent /ancienne_page.html insérer ici adresse URL de destination

Redirectpermanent, Redirect permanent and Redirect 301 are equivalent commands.

Here is another example of redirecting a sub-section to the homepage (this directive has the advantage of working with "deep links" unlike a permanent redirect):

RewriteEngine on
RewriteRule "old/path/url "/" [L]

Refer to this other guide on this topic.

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to implement an effective backup policy if the backups automatically and freely provided no longer meet your availability or security needs.

Web Hosting (Starter, Shared, Cloud Server)

Check out these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting
• of specific databases,
• of a Web Application (Wordpress & Apps),
• the SSH crons of Serveur Cloud.

Check out these guides to backup and restore:

• a hosting with Swiss Backup and Acronis (simple),
• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also, refer to https://faq.infomaniak.com/snapshot.

Hostings v1 (old 60 Go offer)

• View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
• Restore this data.

Mail

• Restore messages from automatic Infomaniak backups.
• Restore contacts or calendar events.
• Save the current content of an email account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup mailbox,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from automatic Infomaniak backups.
• Restore an expired domain in redemption period.

Thank you for entrusting the management of your domain names to Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protect your personal information in the WHOIS
• Protect your domain against theft and loss
• Update the domain name details
• Who does a domain name belong to?
• Use the free services (mail and Web 10 Mo) linked to a domain managed by Infomaniak
• Transfer another domain to Infomaniak

Technical

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to join, for example, a hosting service not managed by Infomaniak
• Change the DNS servers
• Redirect traffic
• Set up DynDNS

• Link a domain to another
• Unlink a domain, synonymous with a domain name

• Link a domain name to the Mail Service
• Add an additional domain to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to Infomaniak Web Hosting
• Add an additional domain to a website
• Unlink a domain linked to the website

• Link a domain name to kSuite
• Add an additional domain to kSuite

• Link a domain name to the NAS Synology Infomaniak
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain to an external service

Otherwise, find the topic you are looking for among the rest of the FAQs.

Click here to share a review or suggestion about an Infomaniak product.

With Domain Privacy, Infomaniak allows you to preserve the confidentiality of your personal information (name, email address, postal address and phone number) and effectively protect you against SPAM.

Preamble

• Registrars accredited by the ICANN are required to publish the contact details of the owner of a domain in the public WHOIS directory, which lists all registered domains and is primarily used to:
  • check the availability of domain names
  • check for trademark infringements
  • contact the owner of a domain in case of a legal issue
• For customers concerned about the confidentiality of their personal data and who do not wish to publicly display their email address, phone number, and postal address in the WHOIS directory, Domain Privacy allows you to hide these real coordinates
• Thanks to this protection, WHOIS searches for your domain do not return your personal information, but the information of the partner Domain Privacy Trustee SA:
  • You are protected against SPAM: marketing companies and individuals cannot use your personal data.
  • You remain the full owner of your domain.
  • It is still possible to contact you via a secure form that protects your identity.

Activating Domain Privacy on an existing domain

Domain Privacy activates in a few seconds:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Activate Domain Privacy from the dashboard:
   

Learn more

• Discover the domain extensions supported by Domain Privacy
• Check the availability of a domain name
• Transfer a domain to Infomaniak
• How much does a domain name cost?

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

DNS Fast Anycast replicates your domain's DNS worldwide to reduce latency and increase the availability of your websites.

Introduction

• With DNS Fast Anycast, the DNS of your domain are replicated across several Points of Presence (POP) around the world (list below).
• No matter where your visitors are located, they are redirected to the nearest DNS server to them, which on average increases (DNS resolution) the speed of access to your site by 34%.
• Moreover, if one of your DNS servers becomes unavailable, the nearest server automatically takes over, allowing your visitors to continue accessing your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your hosting provider.
• All you need is a domain name managed by Infomaniak: transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Activate DNS Fast Anycast from the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Warsaw, Poland (2x)
Dublin, Ireland (2x)
Singapore (2x)
Johannesburg, South Africa
Stockholm, Sweden
Vienna, Austria (2x)
Frankfurt, Germany (2x)
London, United Kingdom
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Netherlands
Sydney, Australia
São Paulo, Brazil
Miami, USA (2x)

Network 2

Hong Kong, China
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
London, United Kingdom
Frankfurt, Germany
Amsterdam, Netherlands
Vienna, Austria
Toronto, Canada
Sydney, Australia
Sāo Paulo, Brazil
Johannesburg, South Africa
Miami, USA

The points of presence are distributed across two networks that are used randomly when one of your visitors accesses your website.

This guide explains how to set up a dynamic DNS record (Dynamic DNS, DDNS) for a domain name whose DNS zone is managed at Infomaniak.

This free alternative to Dyn and DynHost is very useful if you want to access from the outside Internet-connected devices with a dynamic IP address (e.g. a NAS, a surveillance camera, a router/Internet box/home automation, etc.).

Prerequisites

• The DNS zone of the domain name must be managed at Infomaniak. If necessary, transfer your domains to Infomaniak.
• Your device or application must support dynamic DNS records.

Specific guides

The configuration of dynamic DNS varies from one device to another. The following guides are provided as examples and allow you to link a domain name with:

• … a Synology NAS
• … a NAS Qnap
• … Zyxel / Sunrise Internet Box / solutions TP-Link
• … Swisscom Internet Box
• … Fritzbox
• … Jeedom
• … Linux via ddclient
• … potentially everything thanks to the API…

Guides for any other device

To create a dynamic DNS on your domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Dynamic DNS in the left sidebar.
4. Click on the blue button Add a Dynamic DNS.
5. Enter the necessary information:
   
   1. Choose the desired subdomain or leave the Dynamic DNS Name field empty to use the main domain.
   2. Enter an IP address; this will then be dynamically updated by your device/app.
   3. Set a username/password pair; the latter will need to be entered in the configuration of your device/app.