burger
infomaniak
infomaniak
  • Products
    • Our best-sellers
    • I would like
    • Domain name
    • Hosting and Cloud
    • kSuite
    • Backup & storage
    • Marketing
    • Ticketing solution
    • Multimedia
    Our flagship products :
        Our current flagship products kSuite
      • kdrive kDrive
        Store, collaborate and share your files
      • mail service kMail
        The mailbox that respects your privacy
      • kChat kChat Beta
        Communicate live with your team
      • General public
      • Domain name Domain name
        Reserve your domain name at the best price
      • web hosting Web Hosting
        Create your websites (WordPress + 100 CMS)
      • web hosting Wordpress hosting
        Create your website easily with WordPress
      • Site Creator Site Creator
        Build your website step by step
      • Cloud Computing
      • Cloud Server Linux/Windows server
        Create a Windows or Linux server
      • public cloud Public cloud
        High-Performance Cloud Infrastructure
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      Quick actions
      Transfer a domain name Compare hosting offers Migrate email addresses Renewal Warranty Pay an invoice Guides and FAQs
      What would you like to do?
        Create a website
      • New Create a website with the Infomaniak website generator
      • Create a site with WordPress
      • Create a website with CMS
      • Find a web agency to create my website
      • Compare hosting offers
        Manage my domain name
      • Transfer a domain
      • Transfer multiple domains
        Collaborate online
      • Create an email address
      • Store files online with kDrive
        Store my data
      • kDrive
      • Swiss Backup
      • Nas Synology
        Manage my organisation
      • Pay an invoice
      • Renew a product
      • Get Renewal Warranty
      • Become a partner
      • Become an affiliate
        All you need to ensure your presence on the internet.
      • Domain name Domain name
        Reserve your domain name at the best price
      • renewal warranty Renewal Warranty
        Secure your domains against loss and theft
      • Domain privacy Domain Privacy
        Protect your domains’ private data
      • DNS Fast Anycast FastAnycast DNS
        Boostez le temps d’acces de vos sites
      • SSL Certificat SSL certificates
        Secure your websites with an EV or DV certificate
      • Dyn DNS DynDNS
        Easily access your devices remotely
      Quick actions
      Transfer a domain name Launch a Whois search Compare domain prices Our tips
      Renew a domain name
        All you need for your sites, apps and email addresses. Web
      • web hosting Web Hosting
        Create your websites (WordPress + 100 CMS)
      • web hosting Wordpress hosting
        Create your website easily with WordPress
      • Site Creator Site Creator
        Build your website step by step
      • Cloud Server Managed Cloud Server
        Create your websites using 100% dedicated resources
      • High availibility Very High Availability
        Cloud infrastructure with custom SLA contract
      • Cloud Computing
      • Cloud Server Linux/Windows server
        Create a Windows or Linux server
      • public cloud Public Cloud (IaaS)
        High-Performance Cloud Infrastructure
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      Quick actions
      All-in-one web + mail offer Renewal Warranty Guides and resources Renew a hosting
      Case studies
      Read article
        kSuite, the ethical collaborative solution
        Find all the applications you need to collaborate online.
        Discover the kSuite
        Included with kSuite
      • kdrive kDrive
        Store, collaborate and share your files
      • kpaste kPaste
        Share and encrypt your sensitive information
      • ksuite Custom Brand
        Control the brand image of your products
      • mail service kMail
        The mailbox that respects your privacy
      • swisstransfer SwissTransfer
        Send your files up to 50 GB free of charge.
      • kChat kChat Beta
        Communicate live with your team
      • kmeet kMeet
        Organise your meetings online in complete security
      Quick actions
      Migrate email addresses Import files from a different cloud Renewal Warranty Guides and FAQs Migrate from a different messaging service Renew
      Case studies
      Read article
        Backup and send your documents securely
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      • kdrive kDrive
        Store, collaborate and share your files
      • nas synology Synology NAS
        Hire a NAS in Switzerland with a fixed IP
      Quick actions
      Why store data with Infomaniak? Renewal Warranty Guides and FAQs
      Renew
        Keep in touch and communicate easily with your audience
      • newsletter Newsletter
        Send your newsletters at favourable rates
      • Guest Manager Guest manager
        Manage invitations to your events easily
      Quick actions
      Guides and FAQs
      Buying credits
        Organise your events with an approved ticketing system
      • online shop Ticketing
        Create your ticketing service and sell tickets.
      • Access Control Access Control
        Easily control access to your events.
      • events portal Events portal
        Promote and purchase your tickets.
      • Promote and sell your tickets
        Festival
        Concert
        Theatre
        Sport
        Museum exhibition
        Funny
        Family
        Leisure activities
      Quick actions
      Prices and FAQs Sales, printing and control equipment Log in to my ticketing service
      Case studies
      Read article
        Broadcast your programmes and videos on a large scale
      • Streaming radio Streaming radio
        Create your online radio and monetise your live content
      • streaming video Streaming Video
        Create your online TV and monetise your webcasts
      • VOD and AOD VOD & AOD service
        Host and monetise your videos and podcasts
      Quick actions
      Guides and FAQs
      Renew
    • About us
      • Vision and values Our vision, our commitments
      • The team The teams behind our products
      • Infomaniak and the environment Our environmental commitments
      • Infomaniak is recruiting Want to join us? Apply now!
      • Press and communication All our resources at your disposal
      • Blog & news Follow and share our news
      • Partners Search for or become an Infomaniak partner
      quote image

      Choosing infomaniak means being committed to the economy of tomorrow. Sustainable, social and local: infomaniak’s values for 25 years.

      Boris Siegenthaler, Co-Founder and CSO

      quote image

      We cannot save the world by complying with the current rules because the rules need to be changed. Everything must change and this needs to start today.

      Alexandre Patti, Energy Manager

      quote image

      Don’t come and work here... you’ll never be able to leave!

      Thibaut, front-end developer

      quote image

      Infomaniak is an independent company committed to ecology, a sustainable economy and a privacy-friendly internet. We design and develop our infrastructures and cloud solutions from start to finish.

      quote image

      The best place to follow the continuous development of our products and our ethical and ecological vision of digital transformation.

      Partner programme

      Benefit from our know-how and grow your clientele

      Become a partner →

      The Infomaniak partners

      Search among more than 1000 partners

      See the partners →

      Call for tenders

      Call on our partners to help you with your project

      Create a call for tenders →
    • Support
      • FAQs 1000 FAQs, 500 tutorials and instructional videos
      • Documentation for developers Free access to our APIs for your projects
      • About the support service Close and attentive to our customers
      • Premium Support offer Support dedicated to your needs
    • Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
      Language
      • English
        • Français
        • Deutsch
        • Italiano
        • Español
      • EN
        • FR
        • DE
        • IT
        • ES
      Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
    • Sign up
    • Sign in
      • Workspace

        Webmail, contacts, calendar

      • Manager

        Managing Infomaniak products

    Knowledge base

    1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

    Knowledge base FAQ - Knowledge base Domain
      70 FAQ(s) found
      Maximum number of characters for domain name registration
      Most domains must contain between 3 and 63 characters maximum. There may be exceptions depending on the extension, but in any case, the limit is stated at the time of ordering.


      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Explanation of the various domain name states
      A domain name may be in one of several states:

      "Active" or "OK"
      The domain name is declared in DNS and the domain is active and unlocked. All administrative and/or technical operations may be performed.

      "Registrar-Lock / Registry-Lock" or "clientTransferProhibited"
      The domain name is declared in DNS. The domain is active but locked in order to protect it, against fraudulent transfer requests in particular.

      "Registrar-Hold / Registry-Hold"
      This status is set when the domain is expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

      "RedemptionPeriod"
      This status occurs if the domain has not been renewed. See this FAQ (click here).

      "PendingRestore"
      This status appears during a restore request. The registrar has 7 days to inform the registry of all information required for the domain to be restored.

      "PendingDelete"
      This status follows the RedemptionPeriod status after 30 days if no request is made to restore the domain. The name will be deleted within 15 days before becoming available to the public.


      In the case of a .fr domain: 

      "Active"
      The domain name is declared in DNS (and is fully operational).

      "Frozen"
      The domain name is declared in DNS but no administrative and/or technical operation is possible. Possible reasons: see Article 6.1 of the AFNIC Charter.

      "Bloqué"
      The domain name is no longer declared in DNS; it is no longer operational and no administrative and/or technical operations are possible. Possible reasons: see Article 6.2 of the AFNIC Charter.

      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Domain parking

      Any domain name bought from Infomaniak may be parked. However, you will be responsible for arranging this.



      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Editing the DNS for a domain name registered with Infomaniak

      To edit the DNS of a domain name managed by Infomaniak:

      1. open the Manager (manager.infomaniak.com)
      2. go to Domain
      3. click on the domain name concerned
      4. click on DNS servers in the left side menu
      5. click on Edit DNS servers
      6. if your website is hosted by Infomaniak, tickInfomaniak Name Servers.
        If not, tick Custom Name Servers
      7. these changes may take up to 48 hours before they become effective for you and other users

      Learn more about how a domain name works: https://www.infomaniak.com/en/support/faq/2026



      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Transferring a domain to Infomaniak (authorization code required)

      Thank you for entrusting the management of your domain names to Infomaniak! As a reminder, the domain name is the address you enter in a browser to display a site like infomaniak.com .

      This guide explains how to transfer your domain name that you already own, from one Registrar (or Registrar, competing company) to another, in this case the Infomaniak Registrar .


      Prerequisites

      1. verify that the domain is transferable according to certain criteria: 
        • domain is active
        • the domain was created or has not been transferred for at least 60 days
        • the email addresses of the owner and of the administrator and technical contacts are valid 
        • the domain to be transferred is unlocked with the current registrar (required to transfer a domain)
      2. obtain from your current registrar the transfer authorization code (or authcode) for the domain name to be transferred (help below)
      3. note and keep the technical information relating to the DNS zone UNLESS it is already that of Infomaniak or if you are only going to work with Infomaniak for your Web needs. Examples :
        • your domain.xyz domain name currently already includes the ns11.infomaniak.com and ns12.infomaniak.com DNS THEN you have nothing to do except choose our DNS when you are asked during the transfer:
          sign
        • your domain.xyz domain name currently includes the ns1.monregistrar.com and ns2.monregistrar.com DNS AND you will only work with Infomaniak for everything related to messaging, web hosting, etc. THEN you don't have to do anything except choose our DNS when asked during the transfer:
          sign
        • your domain.xyz domain name currently includes the ns1.monregistrar.com and ns2.monregistrar.com DNS AND you are only moving the domain name while continuing to work with different services other than Infomaniak THEN carefully note the information contained in your current DNS zone (A records, CNAMEs, etc.) as we cannot guarantee that your current DNS zone will persist where it currently resides (check with your current registrar) and choose not to use Infomaniak DNS:
          sign
        • and if you don't know which DNS your domain name is currently using, query it via https://infomaniak.com/whois

      Obtain the transfer code from your Registrar

      As a host, Infomaniak is only an intermediary and we cannot provide additional support on this subject. If necessary, contact the Registrar or you can contact one of our partners and fill out a request for proposals free of charge.                                 

      You must request/obtain the transfer authorization code from your current registrar. If the latter is listed below, click on their name for help:

      • 1&1 (1and1)
      • Gandi
      • Amen
      • Online
      • GoDaddy
      • Namebay
      • OVH
      • Swizzonic (switchplus)

      Special cases

      • .BE domain names
      • .LU domain names

      Domain transfer to Infomaniak

      1. order the domain name to transfer to Infomaniak
      2. if requested, activate the toggle button to use the Infomaniak DNS as soon as the transfer is complete (read above if necessary)
      3. enter the transfer code when you will be asked during the order (to do this, connect to the registrar (registration office) which currently manages your domain name

      Transfer multiple domain names to Infomaniak

      1. connect to the registrar that currently manages your domain names
      2. obtain from your current registrar the transfer codes (or authcode)  for the domain names to be transferred
      3. order domain names all at once from Infomaniak, via this transfer wizard
      4. indicate domain names and transfer codes or import a CSV file with the list of domains and their transfer codes (in two columns)
      5. during the transfer, choose whether or not to apply the Infomaniak DNS entries at the end of the transfer (see above) so in summary:
        1. you will have to deactivate the toggle button if your domain names are linked to services (emails, web) external to Infomaniak
        2. you will need to activate the toggle button if your domains are linked to services found on the destination Infomaniak account
          sign

      Administrative deadlines

      The length of time it takes to transfer a domain name is influenced by two factors:

      • The terms of the registry (registry) of the extension. For .FR, Afnic defines, for example, a transfer period of 8 days.
      • The conditions of the registrar (registrar) you want to leave (for example OVH). The latter has the possibility of opposing the transfer during the transfer period defined by the register. It can also automatically accept the transfer and speed it up.
      Reminder: the duration of the transfer may vary depending on the extension, please refer to the specifics of the extensions that concern you from this page (under Frequently asked questions by first clicking on the extension concerned)






      Updated 23.03.2023 Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Create glue records

      This guide is intended for users who wish to manage Glue records at Infomaniak.

      If for example you manage your DNS from an independent platform, a configuration that allows you to provide personalized DNS that your customers configure at their registrar, you will need to add "glue records" to your domain (add servers names for your domain - ns1.domain.xyz which points to a specific IP - and then point this same domain to its own name servers).

      The glue records correspond to the IP addresses of a NS (name server). Before being able to use their domain name for an NS, this record must therefore be created.

      Example: make the domain name domainexample.ch point its NS to ns1.domainexample.ch, but this has never been registered yet or points to the wrong IP address.


      Through A record

      This method consists of creating a record A (address) for ns1.exampledomain.ch pointing to the IP of the NS. This will have the effect of registering the IP with the registry. You can then add ns1.exampledomain.ch which will be recognized and redirected to the correct NS.


      Via Glue records button

      This way of doing things allows you to create, but also modify, existing Glue records:

      1. open the Manager (manager.infomaniak.com)
      2. go to Domain
      3. if necessary click on the domain name concerned
      4. in the left side menu click on Servers DNS
      5. click on the button Manage glue records
      6. click the Add Server
      7. button
      8. enter the name of the server to add and its IP address
      9. click on the Validate
      10. button

      Important Notes:

      • Adding an NS does not automatically add it to the DNS zone. It is necessary to manually update the DNS zone of your domain.
      • For some extensions (in particular .fr), the addition of glue record is subject to a different procedure. Please contact support if you are in this situation and tell us which record you want to set.


      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Reserve/order a domain name without hosting

      This guide explains how to order  a domain name without hosting. This allows you to host your site with a web host other than Infomaniak, or just use the free services related to your domain name:

      • 1 unlimited email address with syncing of contacts and calendars
      • 1 x10 Mb web space
      • Newsletter tool

      Registering a domain name without hosting

      1. If necessary, create an Infomaniak client account
      2. open the admin console (https://manager.infomaniak.com)
      3. go to Domain name
      4. click on Order a domain
      5. enter the domain to be registered
      6. tick the extensions to be reserved
      7. click on next (and not on Order hosting only)
      8. at the bottom of the page, select No hosting
      9. click on Next and complete the procedure

      Checking the availability of a domain name

      This page lets you quickly check if a domain is free for registration or not.

      There are at least 3 main distinct indications:

      • Available (in this case it's fine, you can order it)
      • Transferable ---you must own it with another provider in order to transfer it to us--of that is the case, read https://faq.infomaniak.com/1814
      • Unavailable ---it will unfortunately not be possible to order it if it is not abandoned by its current holder




      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Domain name: editing the DNS zone (CNAME, A record, MX record, DKIM, SRV, etc.)

      This guide explains how to add, change or delete specific entries (A records, MX records, DKIM, CNAME, SRV, etc.) within a DNS zone of a domain name. It may also help you to:

      • edit the DNS zone present at Infomaniak for a domain name managed by another Registrar
      • link an Infomaniak-managed domain name to a Web/Mail hosting managed by another hosting service provider

      Logging into the DNS zone

      1. Open the Manager (manager.infomaniak.com)
      2. Go to Domain
      3. Click the domain name to be modified
      4. Click DNS zone in the left side menu
      5. The entries currently in place are listed in the Simple Mode table

      The DNS present here is only valid and used if the server names are those of Infomaniak. Any modification can take up to 48 hours to become active.

      In a nutshell:

      • an MX record enables you to indicate where the EMAIL part of your domain should be managed
      • an A record allows you to direct a domain name (e.g., your-site.com) or a subdomain name (e.g., example.your-site.com) to a Web server that has a static IP address
      • a DKIM record (Domain Keys Identified Mail) is a method of authentication that enables you to know whether an email actually comes from its sender's domain. This standard thus stops spammers from posing as legitimate entities
      • an SRV record (Service Resource Records) shows which services are available for a domain. SRV records are often used for XMPP or LDAP protocols, or for the use of Microsoft Office 365.

      We also support AAAA, CNAME, CAA, TXT, etc. records.

      To edit the DNS zone in expert mode and/or restore an older version of the zone: https://faq.infomaniak.com/2051


      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Order/enable and use the free services linked to a domain name managed by Infomaniak (Starter)

      For each domain name registered with or transferred to Infomaniak, you can benefit from 10 MB of web space as well as a free email address which gives you access to kMail (Infomaniak webmail).

      This guide explains how to order and use the Starter web hosting and Email Service included with each domain name.


      Order/Enable the Starter Email Service and web hosting

      1. open the Manager (https://manager.infomaniak.com)
      2. go to Domain
      3. click on the domain name concerned
      4. under Associated products at the bottom of the dashboard, click on the Order a hosting button
      5. at the bottom of the order page, select the Starter plan
      6. follow the instructions displayed to complete the order

      To create your free email address

      • The procedure is as follows: https://faq.infomaniak.com/1993

      To use the 10 MB of web space

      1. open the Manager (https://manager.infomaniak.com)
      2. go to Web hosting
      3. click on the domain name concerned

      In the left-hand side panel:

      • under My sites > Page editor, you can edit the home page using the online editor
      • under FTP, you can configure an FTP account to manage the content of your html web hosting by FTP if necessary


      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Getting Started Guide: domain name

      Thank you for letting us manage your domain names.

      This guide will help you to quickly get to know how to use the key features of your new product.


      What do you want to do?

      1. Domain Privacy: protecting your personal information in Whois
      2. Renewal Warranty: protect your domain against theft or loss
      3. link a domain not managed by Infomaniak to an Infomaniak WEB hosting
      4. link a domain not managed by Infomaniak to an Infomaniak MAIL hosting
      5. edit the records (A, MX, Web, Email etc. record) of a domain registered with Infomaniak for example to link a domain managed by Infomaniak to a hosting  not managed by Infomaniak
      6. use the free services (email and 10 MB of web space) linked to a domain managed by Infomaniak
      7. add a synonym domain (alias) to a domain

      If you have a query, please check our knowledge base before contacting our support team.



      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Display more results If you cannot find an answer, contact us

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press and media Infomaniak blog All certificates

      Support

      Assistance 7/7 FAQ and guides Premium Support offer API REST Report abuse

      Partnerships

      Become a reseller Affiliate programme Directory of partners Requests for quotes

      Ecology

      Green hosting Certificates & awards

      Follow our development

      The email entered is invalid

      icann-logo
      swiss
      new-iso
      swiss-hosting
      ©2023 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map
      facebook
      twitter
      linkedin
      instagram
      infomaniak-avatar
      facebook
      twitter
      linkedin
      instagram
      icann-logo
      swiss
      new-iso
      swiss-hosting

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press and media Infomaniak blog All certificates

      Support

      Assistance 7/7 FAQ and guides Premium Support offer API REST Report abuse

      Partnerships

      Become a reseller Affiliate programme Directory of partners Requests for quotes

      Ecology

      Green hosting Certificates & awards

      Follow our development

      The email entered is invalid
      icann-logo
      swiss
      new-iso
      swiss-hosting

      facebook
      twitter
      linkedin
      instagram
      ©2023 Infomaniak
      Contracts - Legal notice - Data Protection - Privacy Policy - Site map

      Managers

      Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.