This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail and domain name data

Guides for any other hoster

To retrieve any other data, follow the procedures below:

1. Import Web data (all PHP, HTML, etc. sites.)
   • For WordPress specifically, refer to this other guide…
      
2. Copy the Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service
    
3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to the Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on NAS Synology or QNAP: refer to this other guide

Why join Infomaniak?

By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your website and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

Thank you for entrusting the management of your domain names to Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protect your personal information in the WHOIS
• Protect your domain against theft and loss
• Update the domain name details
• Who does a domain name belong to?
• Use the free services (mail and Web 10 Mo) linked to a domain managed by Infomaniak
• Transfer another domain to Infomaniak

Technical

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to join, for example, a hosting service not managed by Infomaniak
• Change the DNS servers
• Redirect traffic
• Set up DynDNS

• Link a domain to another
• Unlink a domain, synonymous with a domain name

• Link a domain name to the Mail Service
• Add an additional domain to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to Infomaniak Web Hosting
• Add an additional domain to a website
• Unlink a domain linked to the website

• Link a domain name to kSuite
• Add an additional domain to kSuite

• Link a domain name to the NAS Synology Infomaniak
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain to an external service

Otherwise, find the topic you are looking for among the rest of the FAQs.

Click here to share a review or suggestion about an Infomaniak product.

This guide explains how to transfer a domain name you own with another company to Infomaniak.

Preamble

• Generally, during a transfer, no already paid period is lost; the domain's expiration date will be postponed by one year.
• A bulk transfer is also possible.

1. Obtain the authorization code

The authorization code (or EPP code) is specific to the domain name you are transferring.

Get it from your customer account with the current provider (refer to these other specific guides), otherwise ask them!

It is sometimes necessary to unlock the potential transfer lock.

2. Transfer the domain name

Search for the relevant domain name on this Infomaniak page.

Click the button to start the transfer!

3. Configure the options

Follow the assistant by adding or removing the desired options.

After entering the domain name holder's details, this is the most important step:

Leave the toggle switch activated as shown above if…

• … all the products or services corresponding to this domain name are already with Infomaniak.
• … no product or service is linked to your domain name.

or disable the toggle switch if…

• … some products or services associated with this domain name are hosted elsewhere than at Infomaniak.

4. Enter the authorization code

Below, paste the authorization code copied in step 1 and then validate the transfer by clicking the button:

Then click the Next button at the bottom right to proceed to the final step.

5. The final step

This final step allows you to settle any fees (depending on the extension of the domains to be transferred) and renewal methods.

Read and accept the general terms then click on Next to complete the order:

6. Manage your domain names

Find your domain names on the Manager Infomaniak and monitor their transfer, configuration, expiration…

If an issue occurs with the transfer, an email is sent to you containing the reason for the failure as well as the procedure to resume the transfer.

Transfer your services such as sites or email addresses as well? Check out this other guide. Also discover Infomaniak's migration service.

This guide explains how a domain name and a DNS zone work.

Preamble

1. When you browse a website https://www.abc123.xyz for example, abc123.xyz is the domain name.
2. Each domain name has a DNS (Domain Name System), which indicates where the DNS zone is located (with which provider, for example).
3. The DNS zone then allows the management of various services related to the domain name to be entrusted to different service providers.
   • For a single domain name, it is possible, for example, to entrust:
     • web hosting with a provider X (via the "A" record)
     • and the Mail Service to a provider Y (via the "MX" record)

Domain name, DNS and DNS zone, then services

Who manages what?

1. Each domain name is reserved and managed by a registrar (registration office). For example, Infomaniak is a registrar, one of the cheapest in Switzerland.
2. The DNS of a domain name are configured with the registrar that manages the domain name.
3. The DNS zone can be managed by the registrar or another service provider.
4. Web hosting and email service can be handled by any host.

In the most common example, it is therefore possible to have 1 different provider for the following services: domain name registration and DNS management, DNS zone management, Web hosting, Mail Service.

The following diagram summarizes these different possibilities, with X, Y, A and B being different providers.

Infomaniak

As a registrar and host, Infomaniak can manage all these services. It is the simplest solution.

• In the case of Infomaniak, the DNS are generally in the form of nsXX.infomaniak.com and nsXX.infomaniak.com (XX such as 11 or 12 for example).
• You can modify the DNS of your domain name, as well as modify the "inside" of these DNS, that is to say modify the DNS zone of a domain name.

And in these DNS zones, to redirect traffic to services, we distinguish:

• an MX record that allows you to point a domain name (domain.xyz for example) to a mail server.
• an A record that allows you to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a web server with a static IP address (otherwise you would have to constantly edit the A record to update the new IP address - refer to this other guide on this subject)

Some possible situations

etc.

This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities that do not wish to do so themselves.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … a company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% Swiss-made technological expertise with data hosted in Switzerland
• … a rich knowledge base and customer support available

Responsibilities and limits of intervention

As a web host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and guides its clients in the use of services.

However, **Infomaniak does not intervene in the content of the servers or the development of websites**.

Technical support limitations

The technical support cannot help you with…

• … solve issues related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take control of your computer remotely

but can assist you with…

• … solve issues related to the infrastructure or the Manager
• … clarify certain processes

A Premium support and a migration service are available for more demanding needs.

Find external help

For help with your site's content or organizing your emails, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains the difference between the terms synonym and alias in the context of the Domain Name service offered by Infomaniak.

Domain synonym / domain alias

Domain names referred to as synonyms (i.e., domains that are entirely dependent on the main domain, without their own DNS configuration) and aliases (independent domains, with their own DNS configuration) can both serve as secondary domains associated with a main domain.

For example, the domains apple.xyz (alias) and banana.xyz (synonym) can redirect to a common main domain such as fruits.xyz.

Here is the technical distinction to remember:

• The synonym (also called a « linked domain » or « DNS mirror ») directly uses the DNS servers of the main domain. It has no DNS zone of its own.
• The alias (also called « autonomous redirected domain » or « DNS alias ») has its own DNS records (independent DNS zone), even though it points to the same hosting or services.

Learn more

• How to add a domain as an alias
• How to unlink an alias domain
• Understand the difference between domains and DNS zones

This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a swap (read below).
• You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the website's domain name

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Then click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using a SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

Adapt the site content to the new name

In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide details the accepted and valid characters when you need to create an email address (up to 64 characters) within an Mail Service Infomaniak.

Preamble

• Some characters may be forbidden or allowed, but they are not the same characters depending on whether they are before or after the @ sign, as in nom-utilisateur.mail@nom-domaine.xyz for example.
  • To understand the possibilities offered at the domain name level itself (distinct part "nom-domaine.xyz" that comes after the at sign @), refer to this other guide.

user-name.mail @ domain-name.xyz

In the part representing the user's email address (the distinct "nom-utilisateur.mail" part that comes before the at sign @) providers like Infomaniak may limit the use of certain characters when creating email addresses, even though they are allowed by the RFC (Request for Comments) #5321 and #5322, among others.

Here is what can be used or not in the part preceding the @ in an email address:

This guide explains how to easily set up a redirection for your domain name managed with Infomaniak.

Introduction

• A web redirection allows you to redirect a domain name or subdomain to the Internet address of your choice.
• This procedure is only valid if the domain's DNS are managed by Infomaniak and if Custom Brand is not activated.
  • Any addition/modification may take up to 48 hours to propagate.
• If necessary, create a redirection for your domain with and without the www (domain.xyz and www.domain.xyz).

Redirect a domain to the URL of your choice

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Web Redirections in the left sidebar.
4. Click on the button Add a redirection.
5. Enter the destination address (under To).
6. Click on Validate.

With Domain Privacy, Infomaniak allows you to preserve the confidentiality of your personal information (name, email address, postal address and phone number) and effectively protect you against SPAM.

Preamble

• Registrars accredited by the ICANN are required to publish the contact details of the owner of a domain in the public WHOIS directory, which lists all registered domains and is primarily used to:
  • check the availability of domain names
  • check for trademark infringements
  • contact the owner of a domain in case of a legal issue
• For customers concerned about the confidentiality of their personal data and who do not wish to publicly display their email address, phone number, and postal address in the WHOIS directory, Domain Privacy allows you to hide these real coordinates
• Thanks to this protection, WHOIS searches for your domain do not return your personal information, but the information of the partner Domain Privacy Trustee SA:
  • You are protected against SPAM: marketing companies and individuals cannot use your personal data.
  • You remain the full owner of your domain.
  • It is still possible to contact you via a secure form that protects your identity.

Activating Domain Privacy on an existing domain

Domain Privacy activates in a few seconds:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Activate Domain Privacy from the dashboard:
   

Learn more

• Discover the domain extensions supported by Domain Privacy
• Check the availability of a domain name
• Transfer a domain to Infomaniak
• How much does a domain name cost?