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This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak. You remain, of course, the owner of your data, without loss or interruption!
Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will handle everything.
Specific Guides
Click on the link corresponding to your current hosting provider:
- Swisscom: complete guide to migrate Web, Mail, and domain name data
Guides for any other host
To retrieve all other data, follow the procedures below:
- guide to migrate Web data (any PHP, HTML, etc. site - for WordPress read this guide)
- guide to migrate Mail data (email addresses, mailbox content, etc.)
- guide to transfer the domain name (domain management, DNS zone, etc.)
To avoid interrupting your website and emails and prevent any content loss when importing your existing data, migrate your services in the indicated order.
You can also bring over other types of data onto Infomaniak servers:
- content from Dropbox, Google Drive, etc.: read this guide
- data from Synology or QNAP NAS: read this guide
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, the linking of your domains will be done automatically with your site and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains how to transfer the domain name you own from another provider to Infomaniak. You remain the owner of your domain name and manage it easily at low cost.
Prerequisites
- Check that the domain is transferable according to certain criteria:
- domain created or already transferred for at least 60 days
- valid email addresses (owner's contact details, administrative / technical contacts)
- domain unlocked
- Safely note the different records (A / MX / TXT, etc.) contained in your domain if you will keep other services than those of Infomaniak after transfer
- Understand that a DNS update (read below) can take up to 24 hours
- Obtain the authorization code; here are some specific guides to help you if your current Registrar is:
Special cases:
Transfer the domain to Infomaniak
Once the above prerequisites are met:
- order the domain name to transfer to Infomaniak
- enter the authorization code (read the prerequisites) when prompted during the order process
Batch transfer
Once the above prerequisites are met:
- order the domain names all at once via this Infomaniak transfer wizard
- indicate the domain names and the authorization codes or import a CSV file with the list of domains and their authorization codes (in 2 columns)
Transfer duration, administrative delays
The duration of a domain name transfer is influenced by two factors:
- the conditions of the registry of the extension; for .FR, Afnic defines a transfer period of 8 days; refer to the specificities of the extensions that concern you from this page (under Frequently Asked Questions by clicking first on the relevant extension)
- the conditions of the Registrar you wish to leave (e.g., Hostinger); the latter has the possibility to object to the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and expedite it
DNS configuration (before, during, after)
Before the transfer, your domain name is linked to various services (Mail, Web...) through its DNS.
During the transfer process, you will not be able to intervene on the DNS configuration until the transfer is completed.
After the transfer, as it is sometimes difficult to know when this occurs, you can decide in advance what DNS configuration needs to be applied (also possible during batch transfer):
For example:
- your domain name domain.xyz has before transfer the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you will only work with Infomaniak for everything like email, web hosting, etc. THEN you don't have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS like ns11.infomaniak.com and ns12.infomaniak.com)
- your domain name domain.xyz currently has the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you are only moving the domain name while continuing to work with different services other than Infomaniak THEN carefully note the information contained in your current DNS zone (A records, CNAME, etc.) because Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS
- and if you do not know which DNS your domain name currently uses, query it via https://infomaniak.com/whois or another whois service
- if your domain name domain.xyz already has DNS like ns11.infomaniak.com and ns12.infomaniak.com before transfer THEN you don't have to do anything except choose our DNS when prompted during the transfer
This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to change your business name or modify the spelling, for example.
Indeed, it's not possible to simply change the spelling of the domain name in question; you must own the new domain name and install it in place of the current one by proceeding with a swap (read below).
Also note that you can rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has absolutely no impact on the site URLs. You must act on the domain name and if necessary adapt the site content.
Prerequisites
- Own the desired new domain name (if necessary, purchase it)
- If the desired modification is more about changing from a "subdomain" to "main domain" type (example: dev.domain.xyz → domain.xyz), then read this guide (click here)
Add the new domain as an alias
When the new domain name is ready to be used instead of the old one:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Add the new domain as an alias to your site (read the prerequisites carefully)
This alias will replace the current main domain name after the swap you are going to perform.
Swap alias and main domain
Once the alias domain is added to your site:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon ‍ at the top right of the interface (or navigate through the left side menu, for example)
- Choose Hosting (Web & Domain universe)
- Click directly on the name of the relevant object in the displayed table
- Click on the relevant site (in the Sites section)
- Click on the action menu â‹® on the right of the alias that will become the main domain (in the Domains section)
- Choose Set as main domain
- If necessary, delete the old domain name and its variants that have become alias domains
If you are using an SSL certificate, you will need to update it to include the added aliases.
If you are using dedicated IP, you need to uninstall and reinstall it after the swap you are going to perform.
Adapt the site content
If your site was associated with a specific domain name, errors may occur if you do not adapt its content to the new name. Read guides for:
This guide explains how to redirect a domain name directly to another or how to automatically send visitors from your website to another page address (internal or external URL).
You will need to take action either on the domain name itself (it must be hosted by Infomaniak, and its DNS must also be those of Infomaniak), or on the code present in your pages (htaccess page, homepage, etc.) if you have a website.
⚠️ For additional help, contact a partner or submit a request for proposal — also read the role of the host
Acting on the Domain Name
via Web Redirection Tool
The tool available in the Manager allows you to easily act on the domain name (or subdomain) to redirect it to the Internet address of your choice.
via DNS changes or A record
Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.
Acting on the Code of the Pages
via HTML code to insert
Insert this line of code between the <head>
and </head>
tags of your homepage (usually named index.html):
<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">
Replace 5 with the desired waiting time in seconds (0 for an immediate effect).
Google search engine suggests using a server-side 301 redirect (see below). The W3C also advises against using it.
via PHP code to insert
If the site page has a .php extension, insert this function call at the top of the file:
header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");
via .htaccess file
To redirect all traffic to your site (regardless of the called page) to another address, insert this in the .htaccess file at the root of your site:
RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]
To target the page that needs to be redirected:
Redirect permanent /old_page.html insert destination URL here
Redirectpermanent, Redirect permanent, and Redirect 301 are equivalent commands.
Here is another example of redirecting a subpart to the homepage (this directive works with "deep links" unlike a permanent redirect):
RewriteEngine on
RewriteRule "old/path/url "/" [L]
This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to set up an effective backup policy if the backups provided automatically and for free no longer meet your availability or security needs.
Web Hosting (Starter, Shared, Cloud Server)
Guides to restore automatic backups:
- of an entire hosting (FTP + MySQL)
- of specific files on hosting
- of specific databases
- of a Web Application (Wordpress & Apps)
- of SSH crons of Cloud Server
Also read these guides to backup and restore:
- hosting with Swiss Backup and Acronis (simple)
- hosting with Swiss Backup and Restic (advanced)
- WordPress with Swiss Backup
- WordPress with an extension
Also read https://faq.infomaniak.com/snapshot
v1 Hosting (old 60 GB offer)
- view and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web)
- restore this data
Messaging
- restore messages from Infomaniak's automatic backups
- restore contacts or calendar events
- backup the current content of an email account:
- by downloading the current content locally
- by duplicating all current content to a backup mailbox
- by copying future emails as they arrive to a backup mailbox
Domain
- restore deleted DNS records from Infomaniak's automatic backups
- restore an expired domain in redemption period
Thank you for entrusting the management of your domain names to Infomaniak.
This guide will help you quickly use the essential features of your new product.
What do you want to do?
- protect your personal information in the Whois
- protect your domain from theft and loss
- link a domain to an Infomaniak WEB hosting
- link a domain to an Infomaniak MAIL hosting
- edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to, for example, connect to a hosting not managed by Infomaniak
- use the free services (mail and Web 10 MB) linked to a domain managed by Infomaniak
- add a synonym domain (alias) to a domain
- edit the domain name contact details
- transfer another domain name to Infomaniak
- change the DNS servers
See also all the FAQs for this product; click here to share feedback or a suggestion about an Infomaniak product.
This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the current one where the product resides. Therefore, it is an internal transfer.
Moreover, if your user has access to multiple organizations, it is very easy to send the product of your choice to one of these organizations.
This operation does not cause any interruption. Users currently having access to the selected products will not be transferred and will lose access to the products. Invoices for the selected products will not be transferred.
Prerequisites
- You must have a user account with the role Administrator or Legal Representative within the organization
Generate a transfer link
To transfer a product:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to transfer
- Open this page in the Manager (or click on Product Transfer in the left sidebar)
- Click on the Transfer Products button
- Check the product(s) to move
- Read and accept the Terms and Conditions
- Click on the Transfer button
The transfer has begun. Now you can choose:
- Copy the transfer link
- Send the link to the email address of your choice
- Complete the transfer by selecting one of the organizations your user is linked to, and the selected product will be transferred there
Alternative method
In the case of individual transfers, you can also go directly to the dashboard of the respective product and click on Manage (as shown in the image below), although this menu is not available everywhere (e.g., in Newsletters). Therefore, it is advisable to prioritize the first method described above, which also allows batch transfer.
For Jelastic Cloud, refer to this guide (click here).
Receive the product
Once the transfer has started:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that needs to receive the product(s) (user must have administrative rights)
- Execute the link obtained in the first step mentioned above
- If necessary, select the destination organization from the dropdown menu
- Read and accept the Terms and Conditions
- Click on the Receive products button (if the button is not clickable, ensure the correct organization is selected)
If needed, you can create a new organization to receive products.
You can find any ongoing transfer at any time in the left sidebar menu of Manager Infomaniak:
With Domain Privacy, Infomaniak allows you to preserve the privacy of your personal information (name, email address, postal address, and phone number) and effectively protect yourself against SPAM.
What is the WHOIS Directory?
ICANN-accredited registrars are obligated to publish the contact details of a domain owner in the public WHOIS directory. This directory lists all registered domains and is primarily used for:
- Checking domain name availability.
- Checking trademark infringements.
- Contacting the domain owner in case of legal issues.
Domain Privacy Preserves Your Privacy and Protects You from SPAM
Some clients are concerned about the privacy of their personal data and do not want to publicly display their email address, phone number, and postal address in the WHOIS directory.
Domain Privacy addresses this need for privacy and allows you to conceal your actual contact information. With this protection, WHOIS searches for your domain will not reveal your personal details but instead show the information of our partner Domain Privacy Trustee SA.
- You are protected against SPAM: marketing companies and individuals cannot use your personal data.
- You retain full ownership of your domain.
- It is still possible to contact you through a secure form that protects your identity.
Activate Domain Privacy for an Existing Domain
Domain Privacy can be activated in a few seconds:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate using the left-side menu, for example).
- Choose Domains (under the Web & Domain section).
- Click directly on the name of the relevant item in the table that appears.
- Enable Domain Privacy from the dashboard
Learn More
- Discover the domain extensions supported by Domain Privacy
- Check domain name availability
- Transfer a domain to Infomaniak
- How much does a domain cost?
DNS Fast Anycast replicates the DNS of your domain worldwide and accelerates access to your site by an average of 34%. The option can be activated with a single click and does not require any modification to your code.
What is DNS Fast Anycast
Thanks to DNS Fast Anycast, the DNS of your domain is replicated in over 20 points of presence worldwide. Wherever your visitors are located, they are redirected to the nearest DNS server, which speeds up access to your site by an average of 34% (DNS resolution). Furthermore, if one of your DNS servers were to become unavailable, the nearest server naturally takes over, allowing your visitors to continue accessing your site.
In summary, DNS Fast Anycast reduces latency and increases the availability of your websites without requiring any modifications to your code.
Prerequisites
- All you need is a domain name managed by Infomaniak. It is easy to transfer the management of your domain to Infomaniak if necessary.
- DNS Fast Anycast is compatible with all internet sites, regardless of your web host.
- The replication of your domain's DNS is automatic, and no modifications to your code are required.
Activate DNS Fast Anycast
To access DNS Fast Anycast:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Firefox.
- Click on the icon in the top right of the interface (or navigate using the left side menu, for example).
- Select Domains (universe Web & Domain).
- Click directly on the name of the item in the table that appears.
- Enable DNS Fast Anycast from the dashboard.
This guide explains how to link a domain name managed by Infomaniak to a Wix hosting offer.
Attention, a site created with Wix cannot be exported to be hosted on third-party servers, such as those of Infomaniak for example. That's why it is recommended to create the site directly with Infomaniak using Site Creator or WordPress.
Prerequisites
- obtain the 2 DNS provided by Wix (such as ns0.wixdns.net and ns1.wixdns.net)
Associate Wix with the domain name at Infomaniak
To link a Wix site with a domain name at Infomaniak:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose Domains (universe Web & Domain)
- Click on the name of the relevant object in the displayed table
- Click on Connect a service in the left sidebar menu
- Click on the blue Connect button on the WIX tile
- Enter the 2 Wix DNS (read prerequisites above)
- Click on Next
Your domain name will point to Wix servers a few hours after, and all web & mail traffic will now go through Wix.