Knowledge base

This guide explains how to add a user to a customer account. This is very useful for allowing the user access to some of your Infomaniak products and services.

Requirements:

• Administrator rights or owner rights for your customer account in order to invite a new user to it.

Create a new user

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. In the left side menu, click on User management
3. In the top right-hand corner, click the Add a user
4. Follow the assistant to finish the process:
   • If the user you've added doesn't yet have a customer account with Infomaniak, they'll be invited to create one.
   • If the user you've added already has an Infomaniak account, they will be able to switch from their original account to the new account using the drop-down menu in the top left of the Manager (by clicking on the chevron and then the name of the current customer account in the Manager).

Find out more

• Quickstart guide: Manager
• Manager: change a user role
• Manager: create a work team

The username and password used to log in to the Manager (admin console for your products) and Infomaniak Mail online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • Infomaniak Mail https://mail.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to Infomaniak Mail or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to Infomaniak Mail or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing Manager / Infomaniak Mail password
• Changing an email account password
• Testing the password for an email account

This guide explains how to switch from one customer account to another in the Manager.

Indeed when you have access to several client accounts (e.g. because your login has been added to several client accounts) you can switch between the different client accounts very easily.

Changing client accounts

1. open the Manager (https://manager.infomaniak.com)
   
2. In the top left, click on the current account name and in the menu that appears, click on the desired client account

This guide explains how our Manager administration console (https://manager.infomaniak.com/) works. This interface enables you to manage different Infomaniak products, such as domain names, hosting, etc.

Ordering a product = account creation

If you do not have any Infomaniak products yet, you will be invited during the ordering process to create a user account (with a login) and a client account is automatically created at that time.

For individuals, the client account generally consists of the name and first name, whereas for a company, it is generally its business or company name.

Once the client account has been created by the first user, it is possible to:

1. add other users
2. create other client accounts

1. The other users can have:

• full rights and thus become the administrator of the client account
• limited rights (access to specific products)
• with or without invoicing rights

2. The other client accounts may:

• contain other products unrelated to the other client accounts
• have their own users who will not have access to other client accounts 

The client account concept is particularly useful for people who need to manage several products for different clients. For example, imagine that a webmaster or partner needs to manage the products for three different companies, each with its own client account containing their respective products. By adding the webmaster or partner as administrator of their client account, the latter can easily switch from one client account to another in order to manage the various products of the 3 companies without having to log in and out of the companies' client accounts each time. In fact, they will use a single login.

Creating a new client account or an additional client account

Find out more: https://www.infomaniak.com/en/support/faq/2330

Switching to the additional client account:

Find out more: https://www.infomaniak.com/en/support/faq/1989

Adding a user to this account

Find out more: https://www.infomaniak.com/en/support/faq/1404

Editing the user's rights for this account

Find out more: https://www.infomaniak.com/en/support/faq/1633

Removing a user from this account

Find out more: https://www.infomaniak.com/en/support/faq/1738

Deleting a client account

Find out more: https://www.infomaniak.com/en/support/faq/2191

Further action: https://www.infomaniak.com/en/support/faq/2228

This guide explains why you may receive an automatic security email about your Infomaniak account.

A security email is automatically sent when a new login to your account is made from a new location.

This can happen particularly if you use your browser's private browsing mode or if you access your account from a new computer. If an unauthorized person accesses your Infomaniak account from a computer you do not use, you will be warned immediately.

To sum up:

• If you receive this email just after logging in to your Infomaniak account, you can ignore the login warning email.
• If not, it is recommended that you change your Manager password and the passwords of the email addresses linked to your Infomaniak Mail: https://faq.infomaniak.com/711

Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).

The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

This guide will help you familiarize yourself with the main products we offer.

Domain name

Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.  

• Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
• Domain Privacy: the solution to protect the Whois data of your domains
• Renewal Warranty: the guarantee you will never lose your domains

Web and Email Service

Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

Web + Email Service (popular)

• to create your sites with your email addresses
• 100 GB of space (expandable)
• 5 email addresses (expandable)
• optimized for WordPress and over 100 CMS
• 80 Elegant Themes plugins and themes included
• enables you to manage multiple websites (20 sites included)

Email Service

• to create your professional email addresses
• 5 email addresses (expandable)
• unlimited attachment size
• spam and virus protection
• webmail with synching of contacts and calendars

Managed Cloud server

• to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
• dedicated resources not shared with other clients
• customizable and scalable configuration

Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

• enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
• horizontal and vertical resource resizing on the fly
• ideal to deploy site and app clusters (WordPress, Magento, etc.)
• payment according to consumption

• flexible storage space (from 4 to over 40 TB)
• Internet connection faster than 60 Gbps
• unlimited traffic

• for organizations that must guarantee the availability of their sites/applications
• uptime guaranteed up to 100% by SLA
• load balancing with clusters of Web servers and databases
• based on a minimum of 5 servers distributed in several Infomaniak datacenters

SSL Certificates

• to encrypt the traffic on your sites and protect your visitors
• free Let's Encrypt SSL certificates with automatic renewal
• Sectigo professional EV and DV certificates
• very reasonable rates
• activation in just 1 click

Video and audio hosting

Over 1000 Swiss and European radio and television stations already use our services.

• Video and audio on demand (VOD/AOD)
• Video streaming
• Audio streaming

Professional tools

kDrive (alternative to Dropbox)

• to sync your data and collaborate via all your devices
• data replication in three different physical locations
• online office suite compatible with Word, Excel and PowerPoint files
• migration in 1 click from Dropbox, Google Drive and One Drive

Newsletter tool

• to send newsletters to an unlimited number of contacts
• no subscription and no commitment
• very competitive, sliding rates
• advanced statistics

WorkSpace

• to manage your email, contacts and addresses on line
• collaborative Swiss webmail
• contact and calendar synching
• included free of charge with all email addresses managed by Infomaniak

Housing / Colocation

• to install your servers, NAS, etc. in our Tier 3+ datacenters
• located in Geneva, Switzerland
• certified renewable energy
• flexible and transparent
• ISO 14001, ISO 50001, ISO 27001

Swiss Backup

• enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
• replication of backups in three different physical locations
• automatic data encryption for greater security

Guest management

• enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
• management of groups of guests
• relance automatique des invités
• mobile application to check guests

This guide explains how to manually pay your invoices and what the accepted payment methods are. If the invoices are not paid within the time specified, the services concerned are blocked, then terminated thereafter. In case of a problem, it is important to respond quickly.

Do you want to simplify your life and automatically renew certain products?

How do I pay an invoice or renew a product?

To renew a product from the admin console:

1. Open the Manager (manager.infomaniak.com).
2. In the top right corner, click Product(s) to renew or invoice(s) to pay.
3. Check the invoices to pay and click on the Pay my selection button.
4. Choose a payment method and complete the process
   (choose IBAN to obtain a pro forma invoice before payment).

How do I pay for a pending order?

1. Open the Manager (manager.infomaniak.com).
2. In the top right corner, click on Pending orders.
3. Click the order to be paid.
4. Click Pay for the order.
5. Choose a means of payment and finish the process.

How do I display or print the invoice for a pending order?

1. Open the Manager (manager.infomaniak.com).
2. In the top right corner, click on Pending orders.
3. Click the order to be paid.
4. Click the Actions button and then See the pro forma invoice.

Accepted payment method

To pay for a new order, a renewal or a change of deal, you can use:

• Visa, MasterCard, Carte Bleue.
• PostFinance card (if the currency is CHF).
• IBAN transfer (any bank fees must be paid by you).
• PayPal.
• The prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method).

Accepted payment methods for crediting a prepaid account

• Visa, MasterCard, Carte Bleue.
• PostFinance card (if the currency is CHF).
• IBAN transfer (any bank fees must be paid by you).

Learn more

• Enable or disable automatic renewal.
• Add or change a payment method.
• The deposit limits on a prepaid account are from EUR 0.1 to EUR 9999 or CHF 0.1 to CHF 9999.

This guide explains how to change the billing address for an Infomaniak account.

Changing the account's billing address

1. open the Manager (manager.infomaniak.com)
2. go to Client account
3. click on Change
4. update the account details
5. click on Save

For your information, this address determines the currency (CHF/EUR/etc.) for the account.

Adding billing addresses

It is possible to create additional billing addresses to assign invoices to different people:

1. Open the Manager (manager.infomaniak.com)
2. go to Client account
3. in the left side menu, click on Accountingthen on Billing addresses
4. click on the button Add
5. when renewing a product, choose the billing address you want

This guide explains how to place an order for a product for which you have a discount or a free voucher (promotion code or a free voucher already confirmed by one of our support agents).

Using a free voucher

1. Open the Manager (manager.infomaniak.com)
2. Click the type of product for which you have received a free voucher (if necessary, click Back... in the menu on the left side)
3. Click the Order button
4. When the shopping cart summary is displayed, activate the free voucher using the drop-down menu displayed next to the product concerned
5. Finish the order

If the drop-down menu is not displayed next to the product concerned:

• Check that you are logged in with the correct client account in the Manager: http://faq.infomaniak.com/1989
• Check that you have a free voucher for the product you have ordered

Using a promotion code

A promotion code is used at the end of an order placed in our new shop, which enables you to purchase new products, like Swiss Backup.

• First, choose your preferred payment method
• Enter the promotion code
• Click Apply
• Finish the order