• EN
    • FR
    • DE
    • IT
    • ES
  • Resellers
  • Affiliate program
  • About us
  • Green hosting
  • Job 9
  • News
  • Support
Infomaniak
infomaniak infomaniak
Infomaniak
  • I want to...
    • Create a website
      • Create a site with WordPress Design a professional site in a few clicks.
      • Create a site with a CMS Create a Joomla, Drupal, PrestaShop, etc., site.
      • Create a site with a Web agency Find your ideal webmaster close to you.
    • Create an email address
      • 1 email free with 1 domain Create a personal email address in Switzerland with the domain of your choice.
      • 5 or more email addresses Create your professional email addresses in Switzerland with the domain of your choice.
    • Store data online
      • kDrive Synchronise, share and work on your Word, Excel and PowerPoint documents online.
      • Swiss Backup Back up your PC, Mac, servers and mobile devices on a secure cloud.
      • NAS Synology Rent a Synology in our secure data centres to manage your data freely.
    • Transfer a domain name
    • Pay an invoice
    Quick actions
    • Compare hosting offers
    • Renew
  • Domains
    • Order Purchase your domain name at the best price.
    • Domain Privacy Protect the private data of your domains in Whois and block spam.
    • Transfer Relocate your domain to Infomaniak.
    • Renewal Warranty Secure your domains against loss and theft.
    • SSL certificates Secure your sites with a Sectigo or Let's Encrypt EV or DV certificate.
    • Fast Anycast DNS New Speed up access to your site from anywhere in the world with just 1 click.
    • DynDNS New Access your connected devices remotely via your domain name.
    Quick actions
    • Renew
    • Prices
    • Whois
    • Our tips
  • Hostings
    • Web & Mail
      • Web + Mail Hosting Create your sites and professional email addresses with our flagship offer.
      • Mail Hosting Create your professional email addresses and sync your contacts and calendars.
      • Web Hosting Create your internet sites (without email).
      • WorkSpace Discover the Swiss webmail for SMEs which synchronises your emails, calendars and contacts.
    • Dedicated and Cloud servers
      • Managed Cloud Server Create your sites with 100% dedicated resources.
      • Unmanaged Cloud Server Create your Linux/Windows server with 100% dedicated resources.
      • Jelastic Cloud Create your bespoke Cloud infrastructure (Java, Node.js, Ruby, Docker, etc.).
      • Very High Availability Hosting Use the same technology as the world's most visited sites (custom SLA).
    • Housing / Datacenter
    Quick actions
    • Compare hosting offers
    • Renew
  • Infomaniak Suite
    • kDrive Infomaniak kDrive Collaborate and share your files wherever you are.
      With Docs, Grids & Points
      docs grids points
    • swisstransfer SwissTransfer.com Send files up to 50 GB free of charge.
    • mail Infomaniak Mail The email service that respects your privacy.
      With Calendar, Contacts & SMS
      calendar contacts sms
    • kMeet Infomaniak kMeet Create online meetings. 100% free and secure.
    • myksuite Infomaniak My kSuite Master the branding of your tools with your domain and logo.
    • kPaste Infomaniak kPaste Share your passwords and private messages with complete security.
    Quick actions
    • Renew
  • Backup and storage
    • Swiss Backup Back up your servers, workstations and files in a datacenter in Switzerland.
    • kDrive Infomaniak kDrive New Collaborate and share your files wherever you are.
    • Synology NAS Rent a NAS in a secure datacenter in Switzerland.
    • swisstransfer SwissTransfer.com Share large files up to 50 GB for free.
    Quick actions
    • Renew
  • Marketing & Events
    • Newsletter Send your newsletters and manage your email marketing with an easy-to-use tool with no subscription.
    • Guest manager Efficiently manage the invitations to your events.
    • E-ticket box office Create your online box office for your professional events (festivals, seminars, etc.).
    Quick actions
    • Renew
  • Multimedia
    • Audio streaming (web radio) Create your online radio and freely monetise your live podcasts, etc.
    • Video streaming (web TV) Create your online TV and freely monetise your live broadcasts.
    • VOD/AOD Easily host and integrate your videos, podcasts, etc. on your site.
    Quick actions
    • Renew
  • Support
    • Knowledge base
    • Contact us
    • Pay a bill
  • Subscription
Sign in
  • Manager login
  • EN
    • FR
    • DE
    • IT
    • ES
  • Subscription
  • Sign in
    • Workspace

      Webmail, contacts, calendar

    • Manager

      Managing Infomaniak products

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Administration console
    49 FAQ(s) found
    Manager: creating/adding a new user to a client account

    This guide explains how to add a user to a client account.

     

    Creating a new user

    1. open the Manager (manager.infomaniak.com)
    2. log in with a user who has sufficient rights
    3. click on Users
    4. click on Invite a user
      sign
    5. follow the wizard to finish the process
     
    • If the user added does not yet have a client account with Infomaniak, they will be invited to create one.
    • If the user added already has an Infomaniak account, they will be able to toggle from their original account to the new account with the help of a drop-down menu located on the upper left of the Manager (by clicking on the account name).

     



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Difference between the user names for WorkSpace, Manager and email accounts

    The username and password used to log in to the Manager (admin console for your products) and WorkSpace online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

    In short, you have:

      • 1 username (in the form of an email address) and 1 password to access
        • the WorkSpace https://workspace.infomaniak.com/
        • and the Manager https://manager.infomaniak.com/
      • 1 password for each email account hosted by Infomaniak

      These can be identical or not, as you choose. And if you change one, this will not change the other one.

      For example, it is possible to log in to the WorkSpace or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

      Similarly, the password used to log in to the WorkSpace or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

      Find out more

      • Changing an Infomaniak / WorkSpace password:  https://faq.infomaniak.com/2193
      • Changing an email account password: https://faq.infomaniak.com/2017
      • Testing the password for an email account


      Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Switching from one client account to another

    This guide explains how to switch from one customer account to another in the Manager.

    Indeed when you have access to several client accounts (e.g. because your login has been added to several client accounts) you can switch between the different client accounts very easily.


    Changing client accounts

    1. open the Manager (https://manager.infomaniak.com)
    2. In the top left, click on the current account name and in the menu that appears, click on the desired client account


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Getting started guide: Manager

    This guide explains how our Manager administration console (https://manager.infomaniak.com/) works. This interface enables you to manage different Infomaniak products, such as domain names, hosting, etc.


    Ordering a product = account creation

    If you do not have any Infomaniak products yet, you will be invited during the ordering process to create a user account (with a login) and a client account is automatically created at that time.

    For individuals, the client account generally consists of the name and first name, whereas for a company, it is generally its business or company name.

    Once the client account has been created by the first user, it is possible to:

    1. add other users
    2. create other client accounts

    1. The other users can have:

      • full rights and thus become the administrator of the client account
      • limited rights (access to specific products)
      • with or without invoicing rights

    2. The other client accounts may:

      • contain other products unrelated to the other client accounts
      • have their own users who will not have access to other client accounts 

    The client account concept is particularly useful for people who need to manage several products for different clients. For example, imagine that a webmaster or partner needs to manage the products for three different companies, each with its own client account containing their respective products. By adding the webmaster or partner as administrator of their client account, the latter can easily switch from one client account to another in order to manage the various products of the 3 companies without having to log in and out of the companies' client accounts each time. In fact, they will use a single login.


    Creating a new client account or an additional client account

    Find out more: https://www.infomaniak.com/en/support/faq/2330

    Switching to the additional client account:

    Find out more: https://www.infomaniak.com/en/support/faq/1989


    Adding a user to this account

    Find out more: https://www.infomaniak.com/en/support/faq/1404

     

    Editing the user's rights for this account

    Find out more: https://www.infomaniak.com/en/support/faq/1633

    Removing a user from this account

    Find out more: https://www.infomaniak.com/en/support/faq/1738


     

    Deleting a client account

    Find out more: https://www.infomaniak.com/en/support/faq/2191



    Further action: https://www.infomaniak.com/en/support/faq/2228


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Security email: automatic warning during a new login to an Infomaniak account

    This guide explains why you may receive an automatic security email about your Infomaniak account.

    A security email is automatically sent when a new login to your account is made from a new location.

    This can happen particularly if you use your browser's private browsing mode or if you access your account from a new computer. If an unauthorized person accesses your Infomaniak account from a computer you do not use, you will be warned immediately.

    To sum up:

    • If you receive this email just after logging in to your Infomaniak account, you can ignore the login warning email.
    • If not, it is recommended that you change your Manager password and the passwords of the email addresses linked to your Infomaniak Mail: https://faq.infomaniak.com/711
    Warning: certain false messages are circulating that imitate our security email. If the message indicates a connection from a suspicious country and you are not sure of the authenticity of the warning, log in to your account Manager and check your recent account activity and logins: https://faq.infomaniak.com/2339


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Confidentiality of data hosted

    Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

    Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

    Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Presentation of Infomaniak services

    The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

    This guide will help you familiarize yourself with the main products we offer.

    Domain name

    Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.  

    • Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
    • Domain Privacy: the solution to protect the Whois data of your domains
    • Renewal Warranty: the guarantee you will never lose your domains

    Web and Mail hosting

    Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

    Web + Mail hosting (popular)

    • to create your sites with your email addresses
    • 100 GB of space (expandable)
    • 5 email addresses (expandable)
    • optimized for WordPress and over 100 CMS
    • 80 Elegant Themes plugins and themes included
    • enables you to manage multiple websites (20 sites included)

    Mail hosting

    • to create your professional email addresses
    • 5 email addresses (expandable)
    • unlimited attachment size
    • spam and virus protection
    • webmail with synching of contacts and calendars

    Managed Cloud server

    • to create your sites with dedicated resources and technology
    • as easily managed as classic Web hosting
    • optimized for WordPress and over 100 CMS
    • Elegant Themes plugins and themes included
    • can be used to manage multiple hostings and websites (5 hostings and 20 sites included)
    • customized and scalable configuration
    Unmanaged Cloud server with Windows et Linux
    • to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
    • dedicated resources not shared with other clients
    • customizable and scalable configuration

    Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

    • enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
    • horizontal and vertical resource resizing on the fly
    • ideal to deploy site and app clusters (WordPress, Magento, etc.)
    • payment according to consumption
    Synology NAS in a Swiss datacenter
    • flexible storage space (from 4 to over 40 TB)
    • Internet connection faster than 60 Gbps
    • unlimited traffic
    Very High Availability Hosting
    • for organizations that must guarantee the availability of their sites/applications
    • uptime guaranteed up to 100% by SLA
    • load balancing with clusters of Web servers and databases
    • based on a minimum of 5 servers distributed in several Infomaniak datacenters

    SSL Certificates

    • to encrypt the traffic on your sites and protect your visitors
    • free Let's Encrypt SSL certificates with automatic renewal
    • Sectigo professional EV and DV certificates
    • very reasonable rates
    • activation in just 1 click

    Video and audio hosting

    Over 1000 Swiss and European radio and television stations already use our services.

    • Video and audio on demand (VOD/AOD)
    • Video streaming
    • Audio streaming

    Professional tools

    kDrive (alternative to Dropbox)

    • to sync your data and collaborate via all your devices
    • data replication in three different physical locations
    • online office suite compatible with Word, Excel and PowerPoint files
    • migration in 1 click from Dropbox, Google Drive and One Drive

    Newsletter tool

    • to send newsletters to an unlimited number of contacts
    • no subscription and no commitment
    • very competitive, sliding rates
    • advanced statistics

    WorkSpace

    • to manage your email, contacts and addresses on line
    • collaborative Swiss webmail
    • contact and calendar synching
    • included free of charge with all email addresses managed by Infomaniak

    Housing / Colocation

    • to install your servers, NAS, etc. in our Tier 3+ datacenters
    • located in Geneva, Switzerland
    • certified renewable energy
    • flexible and transparent
    • ISO 14001, ISO 50001, ISO 27001

    Swiss Backup

    • enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
    • replication of backups in three different physical locations
    • automatic data encryption for greater security

    Guest management

    • enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
    • management of groups of guests
    • relance automatique des invitรฉs
    • mobile application to check guests


    Updated 15.01.2021 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Paying for / manually renewing a service

    This guide explains how to manually pay your invoices and what the accepted payment methods are. If the invoices are not paid within the time specified, the services concerned are blocked, then terminated thereafter. In case of a problem, it is important to respond quickly.

    Do you want to simplify your life and automatically renew certain products?

    How do I pay an invoice or renew a product?

    The easiest way to renew your Infomaniak products is to use the following service: https://pay.infomaniak.com

    To renew a product from the admin console:

    1. Open the Manager (manager.infomaniak.com).
    2. In the top right corner, click Product(s) to renew or invoice(s) to pay.
    3. Check the invoices to pay and click on the Pay my selection button.
    4. Choose a payment method and complete the process
      (choose IBAN to obtain a pro forma invoice before payment).

    How do I pay for a pending order?

    1. Open the Manager (manager.infomaniak.com).
    2. In the top right corner, click on Pending orders.
    3. Click the order to be paid.
    4. Click Pay for the order.
    5. Choose a means of payment and finish the process.

    How do I display or print the invoice for a pending order?

    1. Open the Manager (manager.infomaniak.com).
    2. In the top right corner, click on Pending orders.
    3. Click the order to be paid.
    4. Click the Actions button and then See the pro forma invoice.

    Accepted payment method

    To pay for a new order, a renewal or a change of deal, you can use:

    • Visa, MasterCard, Carte Bleue.
    • PostFinance card (if the currency is CHF).
    • IBAN transfer (any bank fees must be paid by you).
    • PayPal.
    • The prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method).

    Accepted payment methods for crediting a prepaid account

    • Visa, MasterCard, Carte Bleue.
    • PostFinance card (if the currency is CHF).
    • IBAN transfer (any bank fees must be paid by you).

    Learn more

    • Enable or disable automatic renewal.
    • Add or change a payment method.
    • The deposit limits on a prepaid account are from EUR 0.1 to EUR 9999 or CHF 0.1 to CHF 9999.


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Changing the billing address for a client account

    This guide explains how to change the billing address for an Infomaniak account.

    Changing the account's billing address

    1. open the Manager (manager.infomaniak.com)
    2. go to Client account
    3. click on Change
    4. update the account details
    5. click on Save

    For your information, this address determines the currency (CHF/EUR/etc.) for the account.

    Adding billing addresses

    It is possible to create additional billing addresses to assign invoices to different people:

    1. Open the Manager (manager.infomaniak.com)
    2. go to Client account
    3. in the left side menu, click on Accountingthen on Billing addresses
    4. click on the button Add
    5. when renewing a product, choose the billing address you want


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Using your promotion code / free voucher

    This guide explains how to place an order for a product for which you have a discount or a free voucher (promotion code or a free voucher already confirmed by one of our support agents).

    Using a free voucher

    1. Open the Manager (manager.infomaniak.com)
    2. Click the type of product for which you have received a free voucher (if necessary, click Back... in the menu on the left side)
    3. Click the Order button
    4. When the shopping cart summary is displayed, activate the free voucher using the drop-down menu displayed next to the product concerned
    5. Finish the order

    If the drop-down menu is not displayed next to the product concerned:

    • Check that you are logged in with the correct client account in the Manager: http://faq.infomaniak.com/1989
    • Check that you have a free voucher for the product you have ordered

    Using a promotion code

    A promotion code is used at the end of an order placed in our new shop, which enables you to purchase new products, like Swiss Backup.

    • First, choose your preferred payment method
    • Enter the promotion code
    • Click Apply
    • Finish the order


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us

    Infomaniak

    Blog About us Support Knowledge base Site map General Sales Conditions & Data Policy

    Swiss hosting provider

    Wordpress hosting Web Hosting Mail Hosting Cloud Server / VPS SSL certificates

    Domains

    Register a domain Transfer a domain Whois domain Renewal Warranty Domain Privacy Fast Anycast DNS Report an abuse

    Professional tools

    Synology NAS Newsletter tool Video streaming live Live Audio Streaming Housing and colocation Guest manager

    Green hosting

    Certificates and rewards Environmental commitments
    • swissmade
    • swiss hosting
    • ISO 50001 โ€“ Energy Management
    • ISO 14001 - Environmental Management
    • ISO 14001 - Environmental Management
    • Infomaniak
    • Support
    • Knowledge base
    • FAQ - Knowledge base
    • Administration console
    News
    About us
    Ecological charter
    Join us!
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.