Knowledge base

This guide details the different identifiers used for access to Infomaniak.

Manager & kMail (Webmail)

The username and password used to connect to the Manager (administration console for your products) and to kMail webmail (online messaging interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak (see below), even if in both cases it is an email address and even if it is identical.

Email service

To use an email address, you must know at least its title and password. These may look like your Infomaniak connection identifier but in reality they are 2 different things.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at kMail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it won't necessarily change the other.

Example

It is for example possible to connect to the Manager with an email address not managed by Infomaniak: email@microsoft.fr
This Infomaniak connection identifier will have its own password and the microsoft.fr address will have its own.
It's the same if the address was email@domainechezinfomaniak.ch and it was managed on the Infomaniak servers.

Similarly, the password used to connect to the Manager can be "pAssW8ox3C" while the password for your Infomaniak email address is, for example, "h6Kcy34rT".

This guide explains how to move from organisation to another via your Manager.

The organisations are customer accounts containing Infomaniak products and services. It is entirely possible to have access to several organisations using the same login credentials.

Change organisation via the Manager dashboard

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. At the top left, click on the arrow pointing downwards
   
   


3. In the drop-down menu displayed, click on the name of the current organisation to display the list of the organisations to which you have access
   
   


4. Select the organisation you wish to access
5. The change of organisation is immediate

Change organisation via your Infomaniak profile page

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. At the top right, click on the tab with your initials then select Manage my profile
   
   


3. Via the My organisations box, click on Manage
   
   


4. Click on the two arrows icon to the far right of the organisation name to access it
5. The change of organisation is immediate

This guide explains how our Manager administration console (https://manager.infomaniak.com/) works. This interface enables you to manage different Infomaniak products, such as domain names, hosting, etc.

Ordering a product = account creation

If you do not have any Infomaniak products yet, you will be invited during the ordering process to create a user account (with a login) and a client account is automatically created at that time.

For individuals, the client account generally consists of the name and first name, whereas for a company, it is generally its business or company name.

Once the client account has been created by the first user, it is possible to:

1. add other users
2. create other client accounts

1. The other users can have:

• full rights and thus become the administrator of the client account
• limited rights (access to specific products)
• with or without invoicing rights

2. The other client accounts may:

• contain other products unrelated to the other client accounts
• have their own users who will not have access to other client accounts 

The client account concept is particularly useful for people who need to manage several products for different clients. For example, imagine that a webmaster or partner needs to manage the products for three different companies, each with its own client account containing their respective products. By adding the webmaster or partner as administrator of their client account, the latter can easily switch from one client account to another in order to manage the various products of the 3 companies without having to log in and out of the companies' client accounts each time. In fact, they will use a single login.

Creating a new client account or an additional client account

Find out more: https://www.infomaniak.com/en/support/faq/2330

Switching to the additional client account:

Find out more: https://www.infomaniak.com/en/support/faq/1989

Adding a user to this account

Find out more: https://www.infomaniak.com/en/support/faq/1404

Editing the user's rights for this account

Find out more: https://www.infomaniak.com/en/support/faq/1633

Removing a user from this account

Find out more: https://www.infomaniak.com/en/support/faq/1738

Deleting a client account

Find out more: https://www.infomaniak.com/en/support/faq/2191

This guide explains how to add a billing address to your Infomaniak customer account and how to modify these addresses.

Change account billing address

• Read this guide (click here)

Add billing addresses

It is possible to create additional billing addresses to assign bills to different people:

1. connect to your Infomaniak space ( manager.infomaniak.com )
2. in the left side menu, click on Accounting
3. click on Billing addresses
4. click on the Add button
5. when renewing a product, choose the desired billing address

This guide explains how to place an order for a product for which you have a discount or a free voucher (promotion code or a free voucher already confirmed by one of our support agents).

Using a free voucher

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Click the type of product for which you have received a free voucher (if necessary, click Back... in the menu on the left side)
3. Click the Order button
4. When the shopping cart summary is displayed, activate the free voucher using the drop-down menu displayed next to the product concerned
5. Finish the order

If the drop-down menu is not displayed next to the product concerned:

• Check that you are logged in with the correct client account in the Manager: http://faq.infomaniak.com/1989
• Check that you have a free voucher for the product you have ordered

Using a promotion code

A promotion code is used at the end of an order placed in our new shop, which enables you to purchase new products, like Swiss Backup.

• First, choose your preferred payment method
• Enter the promotion code
• Click Apply
• Finish the order

Thisguide explains how to change the email address used to recover accessto your Infomaniak customer account in the event of forgetting yourManager access password.

Indeed, when forgetting the password, the procedure that you can follow proposes in particular resetting the password via a link that will be sent to your secondary email address. You can specify or change it by following this guide.

Change recovery email

1. Connect to your Infomaniak space ( manager.infomaniak.com or mail.infomaniak.com )
2. At the very top right, click on the tablet with your initials, then select Manage my profile
   
   
3. From the Security and recovery settings box , click on Manage security
   
   
4. In the Recovery email box , select Edit
   
   
5. Enter the new recovery address then click on Save

This guide explains how to delete a customer account.

Delete a customer account

Requirements:

• Cancel all products on the account
• Withdraw the money from the prepaid Infomaniak account
• Pay outstanding invoices

Delete a customer account

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. In the top right corner, click on the circle with your initials
3. Click on Customer account, at the bottom of the page, click on Delete the client account

Find out more

• Quickstart guide: Manager
• Manager: delete a user from a customer account
• Manager: replace the owner for a customer account

This guide explains how to add a logo in the Manager to represent your organization. Once loaded, it replaces the organization name text at the top left of your Manager admin interface.

Add an image to the organization

Make sure you are in the correct organization, the one that will need to be adorned with an image.

1. connect to your Infomaniak space ( manager.infomaniak.com )
2. at the top left click on the arrow pointing down
   
3. click on the organization you want to access
4. the organizational change is immediate

Next, go to your organization's properties:

1. connect to your Infomaniak space ( manager.infomaniak.com or mail.infomaniak.com )
2. at the very top right click on the dot with your initials (1) then select Manage my organization (2)
   
3. click on Customer account
4. in the coordinates box click on the Modify button
   
5. add the image of your choice in a horizontal format representing your organization but first save any changes so as not to lose them when adding the image:
   

When one of your products expires, we send you several emails to renew your product.

If you need to print a Pro Forma invoice before you pay it, you must use one of these payment methods: BVR or IBAN. To avoid losing a domain name or having a product blocked, we recommend that you pay your invoices well in advance.

Actions to take in order to print an invoice

1. Pay for products to be renewed or pay open invoices (help)
2. Connect to your Infomaniak space (manager.infomaniak.com)
3. In the lft side menu, click on Accounts > Invoice history
4. Click on the invoice to display
5. Click on Download at the bottom

To print an invoice before paying it

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. In the left side menu, click on Accounts > To be paid
3. Select the products concerned and click on Next
4. Choose the method of payment IBAN
5. It is then possible to download a Pro Forma invoice