Infomaniak is an independent technology company based in Switzerland. It was founded in 1994 in Geneva and develops digital services for individuals, organizations, and businesses. The company is majority-owned by its employees and operates from Geneva and Zurich.

The infrastructure

Infomaniak designs, develops, and fully manages its own infrastructure, which includes data centers in Switzerland and all the servers installed there. The data entrusted to it is hosted and processed exclusively in Switzerland, ensuring the sovereignty, confidentiality, and security of the information.

The company offers a wide range of services, including website hosting, domain name registration and management, cloud solutions, collaborative suites, messaging services, and audio/video broadcasting and streaming tools. These services are designed to be high-performing, scalable, and suitable for both beginners and professional users.

Infomaniak's data centers are recognized for their energy efficiency and ecological design. Infomaniak has notably inaugurated a data center capable of recycling 100% of the energy it consumes to heat local housing, demonstrating a concrete commitment to ecology and sustainability.

Infomaniak emphasizes data protection and privacy. The services are designed and operated without advertising, without data analysis for commercial purposes, and in strict compliance with Swiss data protection laws and European standards such as the GDPR.

The services offered by Infomaniak include:

• web hosting and online stores with CMS support and automated backups
• domain name registration and management
• high-performance cloud solutions for hosting applications, servers, and data
• the collaborative suite kSuite including email, storage, calendar, video conferencing, AI assistant, and communication tools
• audio and video streaming solutions for media, radio, and events.

Infomaniak offers local and multilingual customer support, available with a comprehensive knowledge base, guides, tutorials, and direct assistance to help users with the use and configuration of their services.

Certifications

Infomaniak is certified according to several international standards that attest to the quality, security, energy management, and environmental impact of its activities. These certifications are regularly renewed and improved to ensure high performance standards.

The certification ISO 27001:2022 attests to the implementation of an information security management system covering data protection and defense against intrusions and information loss. The certification ISO 9001:2015 focuses on quality management, ensuring that the products and services provided meet customer needs and strict quality requirements. The certification ISO 14001:2015 concerns environmental management, with criteria for measuring and reducing the impact of activities on the environment. The certification ISO 50001:2018 aims to measure and continuously improve the energy efficiency of facilities and operations.

Infomaniak also compensates 200% of its CO₂ emissions through certified projects with high environmental and social value, demonstrating a proactive approach to reducing its ecological footprint.

Several Swiss labels reinforce this approach: the Swiss Made Software label, which certifies that the majority of software developments are carried out in Switzerland, the Swiss Hosting label, which confirms that customer data and online services are physically hosted in Switzerland, and the Swiss Made label, which emphasizes the Swiss origin of the services and the maintenance of all jobs in the country, particularly in Geneva and Zurich.

In 2025, Infomaniak also obtained the B Corp™ certification, an international label that recognizes companies meeting high standards in terms of social and environmental impact, governance, and transparency. This certification attests to a sustainable and ethical commitment that takes into account the needs of employees, customers, the community, and the planet.

This guide explains why you might receive an automatic security email regarding your Infomaniak account (= user account).

Preamble

• Warning: fake messages are circulating and imitating the Infomaniak security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and check recent activity instead of clicking on any potentially malicious link that might be present in the fake message.

Preventive automatic messages

1. Connection from a new location

A security email is automatically sent when a new connection to your Infomaniak account occurs from a new location:

This can happen, for example, if you use your browser's private browsing mode or access your account from a new computer.

2. Connection attempt (wrong password)

A security email is automatically sent when someone enters a wrong password after entering the login email address in the Manager:

View recent activities on the Manager

You can find the recent activities of the platform and configure them in the Infomaniak account settings:

If you notice actions on your Infomaniak account that you do not think you have performed, and/or in case of suspicion of intrusion:

1. Refer to this other guide to quickly secure your tools.
2. Activate two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
3. Change the Manager password.
4. Change the passwords of the email addresses associated with Mail Infomaniak.

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your Infomaniak account (= user account) within an Organization in the Manager, as well as the avatar of your account.

Edit the Infomaniak account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left sidebar.
3. Modify your first name and last name on the right side.
4. You can also specify your date of birth.
5. You can add a profile picture to your Infomaniak account that will replace your initials; it is recommended to import an image of at least 210 pixels on each side:
   

Learn more

• Change the email used as the login identifier for the platform
• Change the phone number

This guide explains how to quickly secure your Infomaniak user account in case you suspect hacking, identity theft, password theft, etc.

Change all passwords

To follow the security assistant allowing a quick change of user password and the deactivation of device connections, application passwords, and tokens (API):

1. Click here to access the management of security information on the Infomaniak Manager.
2. Click on "Compromised password?" in the Security box:
   
3. Enter the current login password.
4. Enter the new password and confirm it below.
5. Click the blue button to apply the password change:
   
6. Continue the procedure to erase connected devices, application passwords and tokens (API), then to access the verification of your security settings.

Also refer to this other guide to secure the access of the different users of the Organization.

This guide explains how to modify the current user with the highest status within your Organization, a status similar to that of an administrator that includes additional legal responsibility.

Prerequisites

• Be Administrator or Legal Responsible within the Organization.
• Note, it is only possible to assign the legal responsible role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.
• Switch beforehand to the desired Organization if you do not find the expected user list.

Modify the legal responsible of an Organization

Note, it is impossible to remove a legal responsible if there is no other legal responsible.

You can therefore:

1. Add a new user with the legal responsible role in the Organization.
2. Assign the legal responsible role to an existing user in the Organization.
3. Remove an existing legal responsible (if there is already another one).

This guide is for you if you have received a payment reminder for an Infomaniak invoice even though everything seems to be in order.

Reminder email from Infomaniak?

Check that the reminder received is not a phishing attempt (fake email / message not from Infomaniak / scam).

Standing order

If you have set up a standing order, the reference number will not match the invoice number.

Since each invoice has an individual reference number, check the invoice for the month or period concerned.

Amount / currency discrepancy

The amount of your payment does not match the invoice amount.

Please always pay the exact amount of the invoice, and in the currency of the invoice.

Money on the prepaid account

The payment you made has been received, but due to a problem that occurred when linking your payment to the outstanding invoice, this initial payment was deposited into the prepaid account.

Check the balance of your prepaid account and pay the invoice by this means. Also refer to this other guide.

Reminder that crosses the payment

A payment has been made, but if it was by bank transfer, a reminder may have been sent before the invoice was settled.

You can change how payments should be made:

• the number of reminders
• the number of invoices
• payment methods

This guide explains what a support code and a VIP code are (not to be confused with the authorization code used for domain name transfers) on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to identify you quickly and securely when you contact them and provide them with this sequence of numbers. It is displayed on the your user profile page.

The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact. It is displayed on the management page of this service.

On this management page, you will also find your various information for contacting Infomaniak as part of the subscribed Support offer.

The code is present on your technical document and also appears on the contact window that opens when you want to contact Infomaniak via the help button:

 

In the same place, you can grant temporary access to your services (for access only possible for Infomaniak Support collaborators):

This guide explains what a Single Sign-On (SSO) connection is, a mechanism that allows users to log in to multiple applications with a single set of credentials.

Log in to Infomaniak with your SSO

Single Sign-On (SSO) is an authentication mechanism that allows users to log in to multiple applications using a single set of credentials. Infomaniak offers this option on its various login pages (including mobile apps) for companies and advanced users who have enabled this feature:

The goal of SSO is to improve the user experience and enhance security. For users whose company has enabled SSO, this means:

• Simplified access: authentication with professional credentials is sufficient to access Infomaniak services, eliminating the need to remember an additional password.
• Enhanced security: the organization's security policies (complex passwords, multi-factor authentication, etc.) are automatically applied to Infomaniak access.
• Immediate update: changes to credentials within the company's internal system are instantly applied to the Infomaniak login.

Currently, only Entra ID (formerly Azure AD) is compatible with Infomaniak's SSO solution. Other identity systems or protocols such as Active Directory (AD), OpenID Connect (OIDC), or other similar identity providers to Entra are not supported.

This guide explains how to authorize Infomaniak Support to access your online products and more specifically their content, and provide useful details when requesting assistance.

Preamble

• Infomaniak Support may ask you to grant temporary access to part of your content.
• This access is strictly limited to the analysis context and is used solely to identify the source of the problem encountered.
• It saves time in diagnosing by avoiding unnecessary back and forth.
• In accordance with Infomaniak's privacy policy, your data will never be used for other purposes.

Authorize Support to access a type of content

To authorize Infomaniak to access a specific part of your services (authorizing access to content never opens access to others; each authorization is specific and independent):

1. Click here to access the management of accesses on the Infomaniak Manager.
2. Click on the toggle switch to authorize access to the content of…
   
   1. … email addresses linked to the Web Mail app Infomaniak (online service ksuite.infomaniak.com/mail).
   2. … folders among the kDrive(s) existing in the Organizations of which the current user is a part.
   3. … discussions among the kChat product(s) existing in the Organizations of which the current user is a part.

With my kSuite+, you can also do this by clicking here or proceed as follows to get there:

1. Click on the Settings icon ‍ at the top right of your my kSuite+ window.
2. Click on Support in the left sidebar:
   

Who can access it?

• Only Infomaniak employees handling your support request directly.
• Access is only from Infomaniak's controlled facilities.

Duration and control of access

• You can revoke this access at any time.
• Otherwise, it expires automatically after 7 days.

Taking screenshots…

… on Windows

Microsoft provides a software pre-installed for screenshots. But to do it manually:

1. Display what you want/need to send on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), do "Edit" -> "Paste" to place your image on the page.
4. Save your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of desired screenshots.

… on macOS

1. Press the keys "CMD" + "shift" (the hollow arrow up — shift) + the key "3".
2. Each press on these keys creates an image file on your computer's desktop.

… on iOS (iPhone, iPad...)

1. Press the buttons "Power" + "Home" (the only two physical buttons) simultaneously.
2. Retrieve the screenshots in the "Photos" app on your device.

… on Android (e.g., Samsung, LG, or Huawei)

1. Press the "Volume Down" key (on the side) and the lock key simultaneously.
2. The captured image is automatically saved in a Screenshots folder in the gallery.

Windows Popup

To copy-paste an error message present in a Windows popup as text, simply press the CTRL + C key on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you send us.

Browser Javascript console…

… on Windows

Chrome, Firefox and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

… on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the crossed-out circle icon or similar to reset the log.
2. Display the page of your site affected by the issue.
3. The console tab displays JavaScript errors and missing online resources.

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Infomaniak Manager, etc.) with outdated hardware or software (OS, browser, devices, etc.) old / not up to date / obsolete.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide which is more specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components as Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS, and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/en-us/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, often missing or poorly handled in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, improving the fluidity of Angular applications.
3. Updated versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS, and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, essential for interactive experiences.

This guide is intended for users who have chosen Infomaniak, a hosting provider committed to the planet: you will find below the details of the calculation method used for the display of CO2 on invoices, as well as tips to reduce your own digital footprint.

Preamble

• For Web hosting and Mail services, Infomaniak displays the amount of CO2 emitted annually, a figure based on a rigorous Life Cycle Analysis (LCA) method that adds two key factors:
  1. Material impact (Full life cycle)
     • Thanks to the emission factors of the ResilioDB database, the calculation includes the emissions generated during the manufacturing (BLD), transport (DIS) and end-of-life/recycling (EOL) of each piece of equipment (servers, RAM, disks, etc.).
  2. Energy impact (Actual consumption)
     • The actual electrical consumption of the servers is measured via IPMI probes.
     • This energy is then converted into CO2 equivalent according to Infomaniak's specific energy mix, which is very low in carbon (11.77g CO2eq/kWh).
• The total impact is then distributed according to the unit of use of the customers (per hosted website or per mailbox).

How can you take action at your level?

If the hosting provider optimizes its infrastructures upstream, the end user also plays a key role. Here's how to reduce the footprint of your services.

For websites

The goal is to minimize the energy consumption of the servers and the visitors' terminals:

• Technical optimization: Compress images, minify scripts, and use modern formats (WebP).
• Clean design: Limit autoplay videos, ads, and bandwidth-consuming heavy scripts.
• Best practices: For WordPress in particular, it is recommended to consult the GreenIT sheets.

For email

Email communication can also be optimized:

• Sobriety: Prefer plain text emails over HTML and limit heavy graphical signatures.
• Attachments: Prefer sending download links (via kDrive or SwissTransfer) to large attachments, or use the compressed PDF format.
• Cleanup: Unsubscribe from useless newsletters and use tracking tools to avoid sending unopened emails.

It is advisable to regularly monitor statistics to improve ecological performance. While waiting for Infomaniak's future integrated tools, it is possible to audit the impact of web pages via GreenFrame.io.

This guide concerns any additional banking fees that may be incurred by your Infomaniak payment or renewal if these are made using dual-branded (co-badged) cards or cards issued abroad.

Operation of co-badged cards

The Groupement des Cartes Bancaires CB manages the French national interbank network (CB). Infomaniak accepts cards bearing the CB logo for the settlement of services.

The majority of cards issued in France are so-called co-badged cards: they bear the CB logo (for the national network) and a second international logo, usually Visa or Mastercard.

Risk of additional banking commissions

When making online transactions, if your card is a CB/Visa or CB/Mastercard co-badged card and the payment is processed via the international network:

• Your issuing bank may interpret the transaction as an international operation, even if the amount is in euros (€).
• This interpretation may result in the application of transaction commissions or non-euro fees.

These commissions translate to fixed fees or an additional percentage deducted from the transaction amount by your bank.

The term 'Carte Bleue'

This guide explains how to add a user to an existing email address on Infomaniak without sharing a password.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be an Administrator or Legal Representative within the Organization.

Add one or more users (new or existing) to an email address

The current email access management model allows each user to log in independently and securely to the same email address, without sharing a global password. In the case of one or more existing users already in the Organization, the email address will be automatically added to their Infomaniak Mail interface.

Refer to this other detailed guide on this topic.

Managing and removing a user

If a user should no longer have access to an email address and its content, simply remove them from the same interface, but there are 2 possibilities:

1. Click on the action menu ⋮ to the right of the user in question.
2. Choose whether you want to disconnect all of the user's devices: they will no longer have access to the email address on email software/clients, but will continue to have access to the address on the Infomaniak app (Web, mobile…).
3. You can choose to remove all their access to the address, and they will never be able to view it again:
   

Their password is then immediately revoked, without affecting other users. You can then:

• … assign access to another person
• … retain full management of the address
• … create new accesses without service interruption

Also refer to this other guide if necessary to block a complete Mail Service to all users.

Management of individual accesses and passwords

Each added user has their own password, generated automatically when their access is configured. This password is unique to their account and device:

• The address owner no longer needs to share a main password.
• Each access is isolated and can be revoked without disrupting the others.
• A password is never visible after its creation; if needed, a new access can be created.

Multiple accesses can coexist for the same address, allowing different devices or software to connect without interruption. Each password is entered once per application or device and remains independent: you can revoke a specific access (for example, if a device is lost or replaced) without affecting the others.

Refer to this other guide on this topic.

On the Mail Infomaniak mobile app

When a user is added, the email address is automatically added to their Mail Infomaniak mobile application:

They can switch between their addresses at any time using the chevron located at the top left of the screen:

To do this, it may be necessary to choose to display, from the top left section, all Organizations:

This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Refer to this other guide if you wish to automatically renew certain products.

Preamble

• If invoices are not paid within the specified deadlines, the affected services will be blocked and then terminated in a second step.
• In case of a problem, it is therefore important to react quickly.
• To be notified by email of the expiration of a product, check the billing message configuration on your Manager.

Pay or renew a product

To renew a product before or at its expiration:

1. Click here to access payment management on the Infomaniak Manager.
   • Access requires authentication with a user who has sufficient rights.
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Select the products to pay:
   
4. Click the Pay my selection button (or the button to the left to get a Pro Forma invoice before payment):
   
5. Activate or ignore any options offered.
6. Choose a payment method and complete the procedure.

Pay a pending order

To settle your order:

1. Click here to access order management on the Infomaniak Manager.
2. Click on the action menu ⋮ located to the right of the order in question.
3. Choose Pay:
   
4. Choose a payment method and complete the procedure.

To pay for a new order, a renewal, or a change of offer, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• card PostFinance (if the currency is in CHF)
• IBAN transfer (any potential banking fees are your responsibility)
• PayPal
• Twint: like bank cards, when paying on the Manager or the Shop, the Twint profile will be saved in your account as a payment method that can then be used for automatic renewals or payments without needing to rescan a QR code
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

To credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• card PostFinance (if the currency is in CHF)
• IBAN transfer (any potential banking fees are your responsibility)

The limits of a deposit on a prepaid account are 0.1 CHF/EUR to 9999 CHF/EUR.

Generate or print a PDF invoice

Refer to this other guide if you are looking for information about Infomaniak invoices.

This guide explains how to add a user to an Organization present in the Infomaniak Manager. You will thus be able to authorize this user to access certain of your Infomaniak products according to your needs.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal manager.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and whether they should become:
    • Legal manager
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Invite the new user

Prerequisites

• Be Administrator or Legal manager‍ within the Organization.
• Note, it is only possible to assign the role of legal manager if you have this role yourself in the Organization.
• Be aware of the different permissions (access rights to products, for example) and administrative contact preferences of a user within an Organization.
• Switch beforehand to the desired Organization if you do not find the expected user list.

To add, and if necessary, create the new user of your Organization:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the Add a user button:
   
3. Follow the assistant to complete the procedure:
   • If the added user does not yet have a user account with Infomaniak, they will be invited to create one.
   • If the added user already has an Infomaniak account, they will be invited and then they will be able to switch from their original Organization to the new one.

This guide explains how to create a request for proposal as an Infomaniak Client in need of support, how to delete the request if you have found a solution, and how an Infomaniak Partner can respond to this request for proposal.

Create a request for proposal

Here is the process that takes place when you want to fill out a request for proposal:

1. Click here to access the request for proposal submission page.
   • This is a free service that allows you to address your need to all Infomaniak Partners who wish to receive this type of request.
2. Once your request for proposal is sent, each concerned Partner receives a message with an excerpt from the request for proposal.
3. They are offered the opportunity to view your complete request for proposal on a dedicated interface within their Partner account on the Infomaniak Manager.
4. If it is still valid (see below), the Partner displays your request for proposal and discovers your contact details.
5. They can then make you a proposal tailored to your need and you decide on the next steps for the file:
   1. Collaborate with the Partner (become their Client within Infomaniak, for example) and in this case you can delete the request for proposal (see below).
   2. Wait to receive other proposals over the days.

Delete the current request for proposal

When you submit a request for proposal, you automatically receive an email at your contact address:

• This email contains a link to cancel your request for proposal.
• Be aware that the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.

This guide details the different roles, rights, permissions, and privileges that users can obtain within an Infomaniak Organization.

Roles and administrative contact preferences

You can define the permissions (access rights to products for example) as well as the administrative contact preferences when adding a user or later.

Define the roles of a new user

When you add a new user to an Organization, you must define their role and set their preferences at the administrative level:

1. Possible roles within the Organization

• Legal representative (all rights + legal responsibility (if you plan to replace your legal representative role))
  • Legal responsibility for the organization
  • Can manage all products and users
  • Can manage accounting and orders for new products
  • Can manage all clients
• Administrator (all rights)
  • Can manage all products and users
  • Can manage accounting and orders for new products
  • Can manage all clients
• User (limited rights, collaborator)
  • Can manage the products you authorize
  • Can manage accounting if you authorize it
  • Can manage the clients you authorize

2. Administrative authorizations

Decide if you want to “allow the receipt (email/SMS) of billing reminders” so all communications such as:

• New invoice
• Payment made to the account
• Receipt of a payment
• Order canceled
• Automatic renewal planned
• Renewal completed
• PayPal transfer in your favor
• etc.

and if the “User” role should also be able to manage accounting.

This guide explains how to modify the postal and nominative coordinates related to the Organization to which you belong.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• The postal address mentioned determines the currency (CHF / EUR) used for the next invoices, but it is possible to add billing addresses.
• You can modify, among other things:
  • the name
  • the postal address
  • the contact phone number
  • the type of your organization (individual, association, company...)
  • the logo
• A summary email is then sent.
• Refer to this other guide if you are looking for information about your Infomaniak account.

Modify the Organization details

Prerequisites

• Be Administrator or Legal Representative within the Organization (a potential collaborator who also has access to your Organization will not be able to modify these coordinates from their restricted account).
• Switch to the desired Organization if necessary.

To modify the coordinates of this Organization at any time:

1. Click here to access the management of your Organization.
2. Click on the Edit button (if it is not present, check the prerequisites above):
   
3. Modify the desired information.
4. Click on the Save button to save your new information:
   

In case of problem

If you do not get any menu as in point 2 above, check the prerequisites.

A my kSuite account does not have this possibility either:

This guide explains how to customize the display of the Organization you are in within the Manager Infomaniak.

Preamble

• You can, for example, add a logo to the name of the Organization and completely replace the name display with a small banner.
• For advanced customization of URLs and certain interfaces, including login pages, discover Custom Brand.

Access the customization page

Prerequisites

• Be Administrator or Legal Representative within the Organization.
• Switch to the desired Organization first if necessary.

To customize the Manager interface:

1. Click here to access the Organization customization on the Infomaniak Manager.
2. The left button Customize allows you to edit the part visible at the top left of the Manager:
   
   1. Choose a single square logo (in this case, no rectangular logo).
   2. Choose to put initials in the square (in this case, it is possible to have an additional rectangular logo or no rectangular logo).
3. The right button Customize allows you to add a rectangular logo (only) to applications such as kDrive and Mail:
   
   1. Note that the rectangular logo will also be taken into account on the Manager side (it is not possible to have a different rectangular logo between these different services).
   2. If no rectangular logo is configured on the Manager, it simply will not be displayed.

This guide explains how to modify product access rights for a user in your Organization on the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this is the part that is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Who can access what…

Prerequisites

• Be Administrator or Legal representative within the Organization.
• Switch to the desired Organization first if you do not find the expected user list.
• Have added a user as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify the product access of an Organization user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in 1 click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click on the Save button:
   
9. Rights are granted immediately.
10. Click on the pencil icon ✎ to modify permissions:
    
11. Restart at step 5 if you need to grant access to multiple products.

Service usage / Service management

Be careful, on your product table, it is important to distinguish between access to products (type kDrive for example, within the kSuite) and access to product management:

It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without granting them a service management right for kDrive (they will not be able to change the offer, invite a new user, terminate, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to give a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on kDrive):

Other services like domain names do not have a STATISTICAL section:

Certain specific services like ticketing allow for even more detailed rights to be granted:

Easier access: Work Teams

To facilitate the addition of access rights to a product that is on your Organization, there are Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activities.