This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.

Introduction

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a owner/legal representative can make changes.
  • A potential collaborator who also has access to your Organization will not be able to modify details from their restricted account.

Add a new user

As a user of the Organization with sufficient rights, you can:

• add a new user.
  • This could be someone completely external to Infomaniak,
  • or someone who already has their own Infomaniak user account that they can, if they wish, reuse by extending it to your Organization.

When adding, you will be able to:

• specify his role within the Organization,
• the products he will have access to,
• as well as the administrative contact preferences.

Remove a user

As a user of the Organization with sufficient rights, you can:

• remove one or more users,
• or leave an Organization to which you belong on your own.

Modify a user's permissions/rights

As a user of the Organization with sufficient rights, you can:

• change the role of another user,
• manage the products he has access to,
• as well as the administrative contact preferences whether they are yours or those of others.

Replace a legal representative

To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies naming a new legal representative in advance (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Manage users in work teams

You can organize the Organization's users into work teams.

This guide explains how to enable or disable automatic renewal of your products.

Preamble

• You can automate the renewal of your products as they approach their normal expiration date via your preferred payment method.
• When placing new orders or renewing a product, this feature is automatically activated if you use a supported payment method (CB, Visa and MasterCard cards).
  • It is possible to deactivate this feature at any time.
• Once automatic renewal is activated, the first payment attempt occurs 14 days before the product's expiration date.
  • It is impossible to activate automatic renewal if the product is less than 14 days from its normal expiration date.
  • In this case, you must first renew the product before you can activate this feature.
• Refer to this other guide if you are looking for information in case you were unable to renew the products on time or if an automatic renewal did not work, and thus avoid any service interruption in the future.

Enable automatic renewal

One product at a time

To activate the automatic renewal of your chosen product:

1. Click here to access the payments management on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Choose to enable automatic renewal for the product:
   
   
    
5. A window may then open to select the desired payment method.

All products at once

To activate the future automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in one click.
3. Click on the Manage renewals button.
4. Choose to enable automatic renewal for products:
   
   

Disable automatic renewal

One product at a time

To disable the automatic renewal of the product of your choice:

1. Click here to access the payments management on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Choose to deactivate the automatic renewal of the product:
   
   
    
5. A window may then open to choose the desired payment method.

All products at once

To disable the automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in one click.
3. Click on the Manage renewals button.
4. Choose to disable automatic renewal of products:
   
   

This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Refer to this other guide if you wish to automatically renew certain products.

Preamble

• If the invoices are not paid within the specified deadlines, the affected services will be blocked and then canceled at a later time.
• In case of a problem, it is therefore important to react quickly.
• To be notified by email of a product's expiration, check the billing message configuration on your Manager.

Pay or renew a product

To renew a product before or at its expiration date:

1. Click here to access payment management on the Infomaniak Manager.
2. Select the products to pay for.
3. Click on the Pay my selection button:
   
4. Choose a payment method and complete the procedure (select IBAN to obtain a Pro Forma invoice before payment).

Pay a pending order

To settle your order:

1. Click here to access order management on the Infomaniak Manager.
2. Click on the order to pay.
3. Click on Pay the order.
4. Choose a payment method and complete the procedure.

To pay for a new order, a renewal or a change of offer, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is in CHF)
• bank transfer IBAN (any bank fees are your responsibility)
• PayPal
• Twint: like credit cards, when making a payment on the Manager or the Shop, the Twint profile will be saved in your account as a payment method that can then be used for automatic renewals or payments without needing to rescan a QR code
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

To credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is in CHF)
• bank transfer IBAN (any bank fees are your responsibility)

The limits for a deposit into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.

Generate or print a PDF invoice

Refer to this other guide if you are looking for information about Infomaniak invoices.

This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products and more specifically their content.

Preamble

• To analyze the service behavior and identify the source of the issue you are experiencing, Support Infomaniak may ask you to perform an action to grant temporary access to part of your content, strictly limited to this analysis context, to save time in diagnosing and avoiding unnecessary back-and-forth; in accordance with Infomaniak's privacy policy, no data will be used for other purposes.
• Only Infomaniak employees who will handle your support request will be able to access it from Infomaniak's controlled facilities.
• You can revoke this access at any time or wait 7 days for it to expire automatically.
• Various contents may be accessible (read below): authorizing access to one does not authorize access to the other - these are specific authorizations.
• You can also easily share a specific email.

Allow Support to access your content

In this regard, to allow Infomaniak to access a specific part of your services:

1. Click here to access the management of Support access to your products on the Infomaniak Manager (need help?).
2. Click on the toggle switch to allow access to the content of…
   1. … email addresses linked to the Web app Mail Infomaniak (online service mail.infomaniak.com).
   2. … folders among the existing kDrive(s) in the organizations to which the current user belongs
   3. … discussions among the kChat products existing in the Organizations to which the current user belongs
      

Take screenshots…

… on Windows

Microsoft offers a software pre-installed for screenshots. But to do them manually:

1. Display what you want/need to transmit on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. Save your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of desired captures.

… on macOS

1. Press the "CMD" + "shift" (the upward-facing arrow — shift) + "3" keys simultaneously.
2. Every time you press these keys, an image file is created on your computer's desktop.

... on iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons (the only two physical buttons) simultaneously.
2. Retrieve the screenshots in the "Photos" app on your device.

... on Android (for example Samsung, LG or Huawei)

1. Press the “Volume Down” button (on the side) and the lock button at the same time.
2. The captured image is automatically saved in a Screenshots folder in the gallery.

Popup Windows

To copy and paste an error message from a Windows popup as text, simply press the CTRL + C key on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you send to us.

Browser JavaScript console…

... on Windows

Chrome, Firefox and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

... on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the crossed-out circle icon or similar to reset the log.
2. Display the page of your site that is experiencing the issue.
3. The console tab displays JavaScript errors and missing online resources.

This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities that do not wish to do so themselves.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … a company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% Swiss-made technological expertise with data hosted in Switzerland
• … a rich knowledge base and customer support available

Responsibilities and limits of intervention

As a web host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and guides its clients in the use of services.

However, **Infomaniak does not intervene in the content of the servers or the development of websites**.

Technical support limitations

The technical support cannot help you with…

• … solve issues related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take control of your computer remotely

but can assist you with…

• … solve issues related to the infrastructure or the Manager
• … clarify certain processes

A Premium support and a migration service are available for more demanding needs.

Find external help

For help with your site's content or organizing your emails, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how the administration interface for Infomaniak services, named Manager, works https://manager.infomaniak.com. 

Preamble

• The Manager is Infomaniak's interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative and billing aspects, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account (with a login ID) and an Organization will be automatically created at this time.

For an individual, the Organization's name will generally consist of their first and last name, while for a company, it is generally the company's name or legal name.

Once the Organization has been created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. Other users can have…

• … with all rights and therefore be administrator of the Organisation
• … limited rights (access to specific products)
  • … with or without billing rights

2. The other Organizations will be able to…

• … contain other products unrelated to the other Organizations
• … have their own users who will not have access to the other Organizations

The concept of Organization is particularly interesting for people who need to manage multiple products for different clients. Imagine, for example, that a webmaster has to administer the products of 3 different companies, each having its own Organization containing their respective products. By adding the webmaster or partner as an administrator of their Organization, the latter can easily switch from one account (Organization) to another to manage the different products of the 3 companies without having to log in and out each time. Indeed, they will use a unique login identifier.

Browse and access your products

There are several ways to access your products, for example, the list of your hostings (where your sites are located), once you are logged in.

Can't find your products?

If you are on an interface where your hosting products are not listed, you are probably on kSuite; click on the icon ‍ at the top right of the interface to switch between the kSuite apps (Mail for example) and the Manager:

If you still can't find them, check the currently displayed Organization…

Navigating within the Infomaniak Manager

You can navigate using the left sidebar, by clicking on Web and Domain then on Hosting:


 

You can also click in the center of the homepage on Hosting (under Web and Domain):

There is another way in the FAQ: simply click on the link indicated in the guide (example) to go directly to the type of product concerned.

You will then only have to click on the name assigned to your product (for example domain.xyz when you arrive on the page managing your domain names).

Display the online tutorial

Click on the icon at the bottom right to get the visual guide presenting the main sections of the Manager:

Troubleshoot an issue on the Manager

Unable to log in?

Refer to this other guide.

The product you are looking for is greyed out or invisible?

You are probably not in the correct Organization or user account if your usual products are not visible. Check and change the Organization (if your user allows it) or log back in to a completely different user account.

A mouse click does not load the desired page?

Do not click in the selection boxes for products, otherwise nothing will happen (except for selecting for a possible batch operation), but directly on the name assigned to the product in question:

Is the desired operation not possible or is it displayed in grey?

Your user may no longer have sufficient rights within the Organization. Find out more with this other guide (or this one if it concerns actions related to messaging).

This guide explains how the Infomaniak Partner Program works and its main advantages.

Preamble

• Join the Infomaniak reseller network and grow your business with a cloud provider renowned throughout Europe for the reliability of its services and its commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent organization for European or foreign companies) and meeting the following conditions can become an Infomaniak Partner and reseller:
  • The total amount of products managed under the program must be equal to or greater than CHF 2000/year or € 1800/year
  • The Partner must be a company registered with the Swiss Commercial Register / SIRET or equivalent, with an active website
  • The Partner provides support for its Clients or the products under management
  • The Partner is responsible for the invoices of its Clients or the products under management
  • The Partner commits to using exclusively the products for contracts acquired through its bidding system.
  • The Partner understands and agrees to the specific Reseller terms
• Click here to join existing Partners and benefit from advantageous discounts or recurring cashbacks by ensuring the follow-up and technical support of your Clients.
• If you are an individual and want to recommend Infomaniak products and earn commissions on your conversions, the Affiliation Program is an alternative not to be missed.
• It is not possible to be both a Partner and an Affiliate at the same time.

Specific guides for you & your Clients

• What is a Client?
• What is a Partner?
• Add a Client and manage their products
• Allow a Partner to manage your products
• Manage access permissions between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export Client billing data
• Terminate a relationship between Partner and Client

Infomaniak Partner Advantages

As an Infomaniak reseller, you contribute to Infomaniak's success, which will do everything possible to ensure the satisfaction of your Clients. You have privileged access to the technical teams and real influence on the evolution of your services.

Significant savings

• Advantageous rates for the most common domain extensions, to offer you the best quality-price ratio.
• Recurring cashback or discount of up to -35% on products, combined with the tiered pricing of web hosting.
• Free access to all WordPress themes and plugins Elegant Themes.
• Possibility to resell products to your Clients who grant you full access to their account.

Dedicated console for managing your Clients and your revenues

• A dedicated interface to manage your Clients (Reseller space).
• Full or restricted access to your Clients' accounts: your Clients can choose to let you manage specific products or their entire account, including billing.
• Management of your collaborators' rights: you can define which users can manage your Clients' products for added security.

Directory and tender platform

• Visitors and Clients of Infomaniak can freely launch tenders that Partners receive exclusively.
• You can also list yourself for free on the Partners Directory to boost your search engine ranking, enhance your reputation and verify your status.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

This guide presents the Work Teams, a user management system for your Organization, available on the Manager Infomaniak.

Preamble

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Work Teams feature allows you to create user groups and give them quick access to the services they need. Examples:
  • You are a web agency and you want to give your webmaster teams access to all of your web hostings: with the Work Teams feature, you just need to create a new group, choose all the hostings they will need access to and invite them to the work team.
  • You own a kDrive: authorize access to a folder to a Work Team and evolve the access according to the users added or removed from the team over time.
  • You use Streaming or Ticketing services and you want to give your teams access: create a new team that will have access to these two products or two distinct teams that will have access to the two products in a completely independent manner.
• It is quite possible:
  • to add the same user to multiple work teams,
  • to invite external users to one of your work teams,
  • to add one or several users at once to a work team,
  • to designate a team leader to easily identify a project manager or the point of contact.

Manage your work teams

Familiarize yourself with the guides on this topic:

• Create a work team
• Modify a work team
• Delete a work team

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared through support, social media, or the Web. These suggestions are then discussed during the relevant department's meetings.

Provide feedback on...

SERVICE INFOMANIAK	FR	EN	DE	IT	ES
DOMAIN [ ☍ ]
HOSTING / Site Creator [ ☍ ]
CLOUD SERVER [ ☍ ]
PUBLIC CLOUD [ ☍ ]
JELASTIC CLOUD [ ☍ ]
SYNOLOGY [ ☍ ]
HOUSING [ ☍ ]
SWISS BACKUP [ ☍ ]
kSuite / my kSuite [ ☍ ]
MAIL [ ☍ ]
MAIL iOS app [ ☍ ]
MAIL Android app [ ☍ ]
kDrive [ ☍ ]
CALENDAR [ ☍ ]
CONTACTS [ ☍ ]
NEWSLETTER [ ☍ ]
SWISSTRANSFER‍ [ ☍ ]
STREAMING RADIO [ ☍ ]
STREAMING VIDEO [ ☍ ]
Video On Demand / Audio On Demand [ ☍ ]
GUEST MANAGER‍ [ ☍ ]
kChat [ ☍ ]
kMeet [ ☍ ]

Infomaniak support is also at your disposal by email, chat or phone if needed.

This guide presents the possibilities offered by the API Infomaniak.

Preamble

• The Infomaniak API allows you to harness the full potential of the Infomaniak ecosystem in your applications and using the language of your choice.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the API Infomaniak are completely free.

Infomaniak API usage protocol

With the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. Here are a few examples of use:

• Store data.
• Send direct mail campaigns.
• Stream video or radio.
• Order or manage products.
• ... and much more!

For example, for a Service Mail: managing mailboxes, managing aliases, managing automatic responses, managing folders, etc.

Create your first requests with the Infomaniak API

Familiarize yourself with the documentation in English only on the possibilities offered by the API.

Request Format

The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON. Authentication is performed via the OAuth 2 protocol.

To launch a request, it is necessary to use the following syntax: /{version}/{command_path}. It is possible not to specify the version, but in this case, the last version will be applied.

Familiarize yourself with the full list of available requests with the Infomaniak API.

API Response Codes

When using the Infomaniak API, you may encounter various response codes. These codes precisely indicate the status of your request.

Get acquainted with the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased.

The use of the API is restricted to products listed in the official documentation. Regular additions of products and services are made to it.

If the product or service you are interested in is listed in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• API Newsletter
• Make your first request using Curl
• Make your first request using Postman

Complete list of tutorials