Knowledge base

This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.

Identifiers relating to...

... 1: your Infomaniak user account

Suppose you have an email address provided by your Internet provider at home:

famille.munster@la-fibre.xyz with a password that is Am3L-93Kd

You register with Infomaniak on a personal basis (individual).

You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:

famille.munster @la-fibre.xyz / 63! iGm877

You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.

... 2: your new email address

Later, from the https://manager.infomaniak.com interface, you acquire an email address:

compta@entreprise-familiale.xyz with a password that is zZ!077rw

What is the difference between these 2 identifiers?

You can use the email address created above in any email application on a computer or smartphone by entering the couple  compta@ entreprise-familiale .xyz / zZ!077rw

On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .

What if one of the passwords is changed?

If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.

If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).

If the zZ!077rw password  of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).

When are passwords unified?

Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).

If then an Infomaniak account

• is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
• is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
• has the rights to change the password of the email address

the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at webmail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).

And the other identifiers?

Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.

This guide explains how to move from one organization to another from your Manager or how to remove yourself from an organization to which you belong.

Organizations are accounts in which your Infomaniak products and services are located. It is entirely possible to have access to several organizations from the same login credentials, and to quickly switch from one to the other.

Show another organization on the Manager

1. connect to your Infomaniak space (manager.infomaniak.com)
2. at the top left click on the arrow pointing down
   
3. click on the organization you want to access
4. the change of organization is immediate, you are automatically switched

Manage the organizations you belong to

To see all the organizations to which you belong (because you created them with your user account or because you were invited to do so) and possibly remove your membership (if you are not the last user or the only legal representative) :

1. connect to your Infomaniak space (manager.infomaniak.com)
2. at the top right click on the dot with your initials (1) and select Manage my profile (2)
   
    
3. from the My organizations box , click on Manage
   
    
   
4. click on the icon to the far right of the name of the organization to access it , and on the icon next to it to leave it
   

This guide explains how our administration console named Manager works, https://manager.infomaniak.com/, an interface that allows you to manage various Infomaniak products such as domain names, hosting, etc.

Ordering a Product = Creating an Account

If you do not yet have any products with Infomaniak, during the ordering process, you will be prompted to create an account (with a login ID), and an organization is automatically created at this time.

For an individual, the organization name is usually composed of their first and last name, while for a company, it is generally the company name or business name.

Once the organization is created by this first user, it is possible to:

1. Add other users
2. Create other organizations

1. Other users can have:

• All rights and thus be administrators of the customer account
• Limited rights (access to specific products)
• With or without billing rights

2. Other organizations can:

• Contain other products unrelated to other organizations
• Have their own users who do not have access to other organizations

The concept of organization is particularly useful for individuals who need to manage multiple products for different clients. For example, one could imagine a webmaster being responsible for administering products for 3 different companies, each with its own organization containing their respective products. By adding the webmaster or partner as an administrator of their organization, they can easily switch from one account (organization) to another to manage the different products of the 3 companies without having to log in and log out each time. They will use a single login ID.

Learn More

• Create a New Customer Account or Organization
• Switch to This Organization
• Add a User
• Modify User Rights
• Remove a User from an Organization
  
• Delete an Infomaniak Account

This guide explains how to add a billing address from your user account so that your organization's products can be billed under new contact information in the future.

Adding Billing Addresses

You can create additional billing addresses, for example, to assign invoices to different individuals:

1. Log in to your Infomaniak account (manager.infomaniak.com)
2. In the left sidebar menu, click on Accounting
3. Click on Billing Addresses
4. Click on the Add button
5. When renewing a product, choose the desired billing address

To modify the currently used billing address, please refer to this guide (click here).

This guide explains how to place an order for a product for which you have a discount or a free voucher (promotion code or a free voucher already confirmed by one of our support agents).

Using a free voucher

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Click the type of product for which you have received a free voucher (if necessary, click Back... in the menu on the left side)
3. Click the Order button
4. When the shopping cart summary is displayed, activate the free voucher using the drop-down menu displayed next to the product concerned
5. Finish the order

If the drop-down menu is not displayed next to the product concerned:

• Check that you are logged in with the correct client account in the Manager: http://faq.infomaniak.com/1989
• Check that you have a free voucher for the product you have ordered

Using a promotion code

A promotion code is used at the end of an order placed in our new shop, which enables you to purchase new products, like Swiss Backup.

• First, choose your preferred payment method
• Enter the promotion code
• Click Apply
• Finish the order

This guide explains how to change the email address used for recovering access to your Infomaniak account.

When you forget your password, the procedure you can follow includes resetting the password via a link that will be sent to your secondary email address. You can specify or change it by following this guide.

Change Email Address

To change the password recovery email address:

1. Log in to your Manager (manager.infomaniak.com or mail.infomaniak.com)
2. In the top right corner, click on the circle with your initials (1) and select Manage my profile (2)
   
3. In the Security and recovery settings section, click on Manage security
   
   
4. In the Password recovery email section, select Edit
   
   
5. Enter the new password recovery email address and click Save

This guide explains how to delete an organization, which must be empty of any products. However, this action does not delete your user account or the accounts of other users who may have access to the organization.

As a reminder, you can create multiple organizations (i.e., spaces for managing your products) and be a user of several of them, for example, to manage different products belonging to multiple entities.

Prerequisites

• Terminate all products in the organization
• Withdraw money from the Infomaniak prepaid account
• Pay any outstanding invoices

Please note that in the very last confirmation step of deletion, you can request to receive by email the corresponding invoices for the paid products.

Delete the organization

1. Log in to your Infomaniak account (manager.infomaniak.com)
2. From the upper right corner, click on the circle with your initials and select Manage my organization
   
   
   
3. Click on Customer account
4. At the bottom of the page, click on the red button Delete customer account

Learn More

• Remove a user from an organization
• Delete your own Infomaniak account
• Replace the legal representative of an organization

This guide explains how to add a logo in the Manager to represent your organization. Once loaded, it replaces the organization name text at the top left of your Manager admin interface.

Add an image to the organization

Make sure you are in the correct organization, the one that will need to be adorned with an image.

1. connect to your Infomaniak space ( manager.infomaniak.com )
2. at the top left click on the arrow pointing down
   
3. click on the organization you want to access
4. the organizational change is immediate

Next, go to your organization's properties:

1. connect to your Infomaniak space ( manager.infomaniak.com or mail.infomaniak.com )
2. at the very top right click on the dot with your initials (1) then select Manage my organization (2)
   
3. click on Customer account
4. in the coordinates box click on the Modify button
   
5. add the image of your choice in a horizontal format representing your organization but first save any changes so as not to lose them when adding the image:
   

This guide provides step-by-step instructions for printing an Infomaniak invoice before and after payment.

Print an Invoice

Final invoices can only be printed after they have been paid:

1. Log in to your Infomaniak account (manager.infomaniak.com).
2. In the left sidebar, click on Accounting > Invoice History
   
   
3. Click on the invoice you want to view.
4. Click the Download button at the bottom.

Print a Pro Forma Invoice

Pro forma invoices have no legal, legal, tax, or accounting value:

1. Log in to your Infomaniak account (manager.infomaniak.com).
2. In the left sidebar, click on Accounting > To be paid
3. Select the relevant products and click Generate a pro forma invoice at the bottom:
   
4. Once displayed, you can then download the Pro Forma invoice.

Infomaniak's prepaid account is a reserve of money that you can top up at your convenience and use to handle your financial transactions.

Recharge Your Prepaid Account

To top up your prepaid account:

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. In the left sidebar menu, click on Accounting
3. Click on Prepaid Account
4. Click on the blue Credit Account button
5. Follow the displayed instructions to credit the account

Limits and Payment Methods for the prepaid account

Use It to Renew a Product

To pay an invoice with your prepaid account:

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. In the left sidebar menu, click on To Pay
3. Check the product(s) to renew (help) and click the Next button 
4. Choose the prepaid account as the payment method
5. Complete the process

Automatically Renew Products

You can enable 1-click automatic renewal for selected products. This feature ensures you don't lose a domain name or accidentally block access to your services. You can modify your payment preferences at any time.

Retrieve the Balance

You can transfer the money deposited in your prepaid account to a bank account or PayPal.

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. In the left sidebar menu, click on Accounting
3. Click on Prepaid Account
4. Next to the displayed amount, click on Retrieve Balance
5. Enter the required information