Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to add, modify, remove users from an organization within the Infomaniak Manager.
Manage organization users
As a reminder, since you opened your account with Infomaniak, you are part of an organization , yours.
You automatically become the legal representative (all rights + legal responsibility) and can in this case (only) modify the composition of your organization at any time.
Add a new user
As an organization user with sufficient rights, you can add a new user.
This can be a person completely external to Infomaniak or who already has his own Infomaniak user account that he can reuse if he wishes by extending it to your organization.
You can also define its permissions (right to access products, for example) when adding:
Remove a user
As an organization user with sufficient rights, you can remove one or more users:
If you wish to leave an organization to which you belong, by doing so yourself:
Modify a user's permissions/rights
As a user of the organization with sufficient rights, you can modify your own permissions or those of others:
Replace a legal representative
Procedure for replacing a legal representative within an Infomaniak organisation:
Manage users in workgroup
You can organize organization users into work teams: read this guide (click here)
This guide explains how to enable or disable the automatic renewal of your products. This feature automates the renewal of your products that are approaching their normal expiration via the payment method of your choice.
During new orders or the renewal of a product, this feature is automatically activated if you use a supported payment method (CB, Visa, and MasterCard). It is possible to disable this feature at any time.
Enable Automatic Renewal
To enable the automatic renewal of the product of your choice:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on To be paid
- Click on the date filter (next 2 months) to Show All
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to enable automatic renewal
- A window may then open to choose the desired payment method
- The first payment attempt takes place 14 days before the product's expiration date
Disable Automatic Renewal
One product at a time
To disable automatic renewal for a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to disable automatic renewal
All products at once
To disable automatic renewal for all products:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Select the relevant products by possibly clicking on the column header to select all
- Click on the Manage Renewals button
- Click on Disable Automatic Renewal
This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Would you like to automatically renew certain products?
How to pay or renew a product?
To renew a product before or at its expiration:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on Accounting in the left sidebar
- click on To Pay
- click on the date filter (next 2 months) to Show All
- select the invoices to pay
- click on the Pay my selection button
- choose a payment method and complete the procedure (choose IBAN to obtain a Pro Forma invoice before payment)
How to pay a pending order?
To settle your order:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on Accounting in the left sidebar
- click on Orders
- click on the order to be paid
- click on Pay the order
- choose a payment method and complete the procedure
Accepted payment methods
To pay for a new order, a renewal, or a change of offer, you can use:
- credit cards Visa, MasterCard, CB Carte Bleue
- PostFinance card (if the currency is in CHF)
- wire transfer IBAN (any bank fees are your responsibility)
- PayPal
- Twint: like credit cards, when making a payment on the Manager or the Shop, the Twint profile will be stored in your account as a payment method that can then be used for automatic renewals or payments without needing to rescan a QR code
- the prepaid account (it is possible to use the available balance and pay the remainder of an invoice with another payment method)
To credit a prepaid account, you can use:
- credit cards Visa, MasterCard, CB Carte Bleue
- PostFinance card (if the currency is in CHF)
- wire transfer IBAN (any bank fees are your responsibility)
The limits for a deposit into a prepaid account range from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.
Generate or print a PDF invoice
Read this guide about invoices.
This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products, particularly their content:
- Only Infomaniak collaborators handling your support request will have access to it.
- You can revoke this access at any time or wait for 7 days for it to automatically close.
Authorize Support to Access Your Content
You can grant access to certain products for a maximum of 7 days from your user account:
- Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or avatar at the top right
- Select Manage My Profile
- Click on Manage in the Support box
- Authorize access by clicking on the toggle button
(allowing one does not allow the other - these are specific authorizations) to:
- Content of email addresses linked to the Infomaniak Mail interface
- Content of folders among the existing kDrive(s) in the organizations to which the current user belongs
- Content of discussions among the existing kChat product(s) in the organizations to which the current user belongs
Screenshots
on Windows
Microsoft provides preinstalled software dedicated to screenshots. But to do it manually:
- Show what you want/need to capture on the screen
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRNTSC, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page
- "Save" your file
- Repeat the operation from point 1 to point 5 as many times as the desired number of captures
on macOS
- Press the "cmd" + "shift" (the up arrow) + "3" keys simultaneously
- With each press of these keys, an image file is created on your computer's desktop
on iOS (iPhone, iPad...)
- Press the "Power" + "Home" buttons simultaneously (the only two physical buttons)
- Retrieve the screenshots in the "Photos" app on your device
on Android (e.g., Samsung, LG, or Huawei)
- Press the Volume Down key (on the edge) and the Lock key simultaneously
- The captured image is automatically saved in a Screenshots folder in the gallery
Popup Windows
To copy-paste a text message from an error popup in Windows, simply press the "CTRL" + "C" keys on your keyboard to copy the message to the clipboard. You can then paste it ("CTRL" + "V") into the body of the message you send us.
Browser Javascript Console
on Windows
Chrome, Firefox, and Safari: Enter the key combination ctrl + shift + i
Internet Explorer and Edge: Press the F12 key
on macOS
Chrome: Enter the key combination ⌘ + ⌥ + J
Safari: Enter the key combination ⌘ + ⌥ + C
- Then, click on the icon with a barred circle or similar to reset the log
- Show the page of your site experiencing the issue
- The console tab displays JavaScript errors and unfound online resources
This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.
Identifiers relating to...
... 1: your Infomaniak user account
Suppose you have an email address provided by your Internet provider at home:
famille.munster@la-fibre.xyz with a password that is Am3L-93Kd
You register with Infomaniak on a personal basis (individual).
You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:
famille.munster @la-fibre.xyz / 63! iGm877
You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.
... 2: your new email address
Later, from the https://manager.infomaniak.com interface, you acquire an email address:
compta@entreprise-familiale.xyz with a password that is zZ!077rw
What is the difference between these 2 identifiers?
You can use the email address created above in any email application on a computer or smartphone by entering the couple compta@ entreprise-familiale .xyz / zZ!077rw
On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .
What if one of the passwords is changed?
If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.
If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).
If the zZ!077rw password of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).
When are passwords unified?
Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).
If then an Infomaniak account
- is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
- is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
- has the rights to change the password of the email address
the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.
To remember
In summary, you have:
- 1 identifier (in the form of an email address) and 1 password to access
- at webmail https://mail.infomaniak.com/
- to the Manager https://manager.infomaniak.com/
- 1 password for each email address hosted at Infomaniak
These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).
And the other identifiers?
Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.
This guide explains how to pay for all products at once, even in advance and even for multiple years (if available for the type of product to be paid for).
Grouping Products on a Single Invoice
In order to group and pay for all future product renewals at once:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- Click on Next and complete the process.
Renewing Products for Multiple Months/Years
Some products (such as domain names with the .ch extension, for example) can also be paid/renewed for multiple months or years, in advance:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- In the Amount column on the right, choose the desired period (when available - depending on the type of product):
- Click on Next and complete the process.
Generate or Print a PDF Invoice
Read this guide about invoices.
This guide presents the possibilities offered by the Infomaniak API.
⚠️ The Infomaniak API is intended for developers and advanced users. No support is provided for creating requests or getting started with this service. For additional assistance, contact a partner or fill out a tender — also read the role of the host.
The Infomaniak API
The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and using the language of your choice. The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON format. Authentication is done via OAuth 2 protocol.
Accessing and using the Infomaniak API is completely free.
With the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services without having to use the product interfaces. Some examples of use are:
- store data
- send direct mail campaigns
- stream video or radio
- order or manage products
- and much more!
For example, for a Mail Service: manage mailboxes, manage aliases, manage automatic replies, manage folders, etc.
Using the Infomaniak API Protocol
Create your first requests with the Infomaniak API
Read the documentation in English only on the possibilities offered by the API.
Request Format
The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON. Authentication is done via OAuth 2 protocol.
To launch a request, it is necessary to use the following syntax: /{version}/{command_path}
. It is possible not to indicate the version, but in this case the latest version will be applied.
To see all available requests with the Infomaniak API, consult this page.
API Response Codes
When using the Infomaniak API, you may encounter various response codes. These codes precisely indicate the status of your request.
You can find the complete list from this page.
Limits & Restrictions
There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased.
The use of the API is restricted to the products listed in the official documentation. Regular additions of products and services are made to it.
If the product or service you are interested in is in the documentation, you will be able to use the following requests: GET; POST; PATCH; PUT; DELETE.
Learn More
- Generate and manage API tokens
- Infomaniak API: Usage Protocol
- Infomaniak API: Documentation
- Newsletter API
Complete list of tutorials (click here)
This guide helps you subscribe to Infomaniak's Premium Support.
Discover Premium Support
To manage your Premium Support subscription:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on Support in the left sidebar menu.
- Follow the instructions
This guide explains why you may receive an automatic security email regarding your Infomaniak user account.
Attention: Fake messages are circulating, imitating our security email. If the message indicates a login from an unusual location and you're unsure of its authenticity, log in to your Manager and check recent activity for your account and logins instead of clicking on any potentially malicious link in the fake message.
Automatic Prevention Messages
An automatic security email is sent when a new login to your account occurs from a new location.
This can happen if you use your browser's private browsing mode or access your account from a new computer, for example.
An automatic security email is sent when someone enters the wrong password after entering the login email address for the Manager:
Recent Activities on Your Manager
You can find and configure recent activities on the platform in the user account settings.
If you notice actions on your Infomaniak account that you don't believe you've done, and/or if there is a suspicion of intrusion:
- Read this guide (click here)
- Enable two-factor authentication on your account to enhance its security and ensure that only you receive the unique code for login.
- Change the Manager password.
- Change the passwords of email addresses linked to Mail Infomaniak.
This guide explains how to change certain language settings in the Manager, the management interface and dashboard for your Infomaniak products, and Infomaniak Mail (+ Calendar, Contacts, etc.).
Change the language of your account
To do this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on the icon
(in the Language section)
- Change the language and then click Save
Change the regional settings of your account
To do this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on the icon
(in the Country or Timezone section)
- Make changes and then click Save