Knowledge base
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This guide explains how to add, modify, remove users from an organization within the Infomaniak Manager.
Manage organization users
As a reminder, since you opened your account with Infomaniak, you are part of an organization , yours.
You automatically become the legal representative (all rights + legal responsibility) and can in this case (only) modify the composition of your organization at any time.
Add a new user
As an organization user with sufficient rights, you can add a new user.
This can be a person completely external to Infomaniak or who already has his own Infomaniak user account that he can reuse if he wishes by extending it to your organization.
You can also define its permissions (right to access products, for example) when adding:
Remove a user
As an organization user with sufficient rights, you can remove one or more users:
If you wish to leave an organization to which you belong, by doing so yourself:
Modify a user's permissions/rights
As a user of the organization with sufficient rights, you can modify your own permissions or those of others:
Replace a legal representative
Procedure for replacing a legal representative within an Infomaniak organisation:
Manage users in workgroup
You can organize organization users into work teams: read this guide (click here)
This guide explains how to enable or disable the automatic renewal of your products. This feature automates the renewal of your products that are approaching their normal expiration via the payment method of your choice.
During new orders or the renewal of a product, this feature is automatically activated if you use a supported payment method (CB, Visa, and MasterCard). It is possible to disable this feature at any time.
Enable Automatic Renewal
To enable the automatic renewal of the product of your choice:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on To be paid
- Click on the date filter (next 2 months) to Show All
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to enable automatic renewal
- A window may then open to choose the desired payment method
- The first payment attempt takes place 14 days before the product's expiration date
Disable Automatic Renewal
One product at a time
To disable automatic renewal for a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Click on the action menu ⋮ to the right of the relevant item in the displayed table
- Choose to disable automatic renewal
All products at once
To disable automatic renewal for all products:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Select the relevant products by possibly clicking on the column header to select all
- Click on the Manage Renewals button
- Click on Disable Automatic Renewal
This guide explains how to manually pay your Infomaniak invoices and which payment methods are accepted. Do you wish to automatically renew certain products?
How to Pay or Renew a Product?
To renew a product before or at its expiration:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on To Pay.
- Click on the date filter (next 2 months) to Show All
- Select the invoices to pay.
- Click on the Pay my selection button
- Choose a payment method and complete the procedure (choose IBAN to receive a Pro Forma invoice before payment).
How to Pay a Pending Order?
To settle your order:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on Orders.
- Click on the order to pay.
- Click on Pay the order.
- Choose a payment method and complete the procedure.
Accepted Payment Methods
To pay for a new order, renewal, or change of offer, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
- PayPal
- Prepaid account (you can use the available balance and pay the rest of an invoice with another payment method)
To top up a prepaid account, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
The limits for depositing into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.
Generate or Print a PDF Invoice
Read this guide about invoices.
This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products, particularly their content:
- Only Infomaniak collaborators handling your support request will have access to it.
- You can revoke this access at any time or wait for 7 days for it to automatically close.
Authorize Support to Access Your Content
You can grant access to certain products for a maximum of 7 days from your user account:
- Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or avatar at the top right
- Select Manage My Profile
- Click on Manage in the Support box
- Authorize access by clicking on the toggle button (allowing one does not allow the other - these are specific authorizations) to:
- Content of email addresses linked to the Infomaniak Mail interface
- Content of folders among the existing kDrive(s) in the organizations to which the current user belongs
- Content of discussions among the existing kChat product(s) in the organizations to which the current user belongs
Screenshots
on Windows
Microsoft provides preinstalled software dedicated to screenshots. But to do it manually:
- Show what you want/need to capture on the screen
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRNTSC, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page
- "Save" your file
- Repeat the operation from point 1 to point 5 as many times as the desired number of captures
on macOS
- Press the "cmd" + "shift" (the up arrow) + "3" keys simultaneously
- With each press of these keys, an image file is created on your computer's desktop
on iOS (iPhone, iPad...)
- Press the "Power" + "Home" buttons simultaneously (the only two physical buttons)
- Retrieve the screenshots in the "Photos" app on your device
on Android (e.g., Samsung, LG, or Huawei)
- Press the Volume Down key (on the edge) and the Lock key simultaneously
- The captured image is automatically saved in a Screenshots folder in the gallery
Popup Windows
To copy-paste a text message from an error popup in Windows, simply press the "CTRL" + "C" keys on your keyboard to copy the message to the clipboard. You can then paste it ("CTRL" + "V") into the body of the message you send us.
Browser Javascript Console
on Windows
Chrome, Firefox, and Safari: Enter the key combination ctrl + shift + i
Internet Explorer and Edge: Press the F12 key
on macOS
Chrome: Enter the key combination ⌘ + ⌥ + J
Safari: Enter the key combination ⌘ + ⌥ + C
- Then, click on the icon with a barred circle or similar to reset the log
- Show the page of your site experiencing the issue
- The console tab displays JavaScript errors and unfound online resources
kAuth es una aplicación móvil gratuita que mejora y simplifica la seguridad de las cuentas de Infomaniak protegidas por la autenticación de dos factores (o doble autenticación).
Como recordatorio, la verificación en dos pasos protege su cuenta y sus datos personales mediante la contraseña de su elección y un segundo método de seguridad destinado a autenticar y confirmar su identidad. Más información sobre el 2FA
Requisitos previos
- tener una cuenta de Infomaniak (conocer su identificador y contraseña)
- poseer un dispositivo móvil iOS / Android
Instalar la aplicación kAuth
Descargue la aplicación desde su dispositivo móvil haciendo clic en el enlace correspondiente a su sistema operativo:
Una vez instalada la aplicación en su dispositivo móvil, ábrala.
Puesta en marcha de la aplicación
Hay dos formas de vincular sus cuentas de Infomaniak a kAuth:
- iniciar sesión desde este móvil (recomendado)
- abrir kAuth desde su móvil
- hacer clic en Iniciar sesión desde este móvil
- introducir las credenciales de la cuenta de Infomaniak a vincular y autenticar su conexión si es necesario (¿Necesita ayuda?)
- hacer clic en el botón Autorizar
- iniciar sesión desde una computadora (si elige este método, necesitará una computadora conectada a Internet)
- abrir kAuth desde su móvil
- hacer clic en Iniciar sesión desde una computadora
- en su computadora, abrir la página manager.infomaniak.com/2fa
- si la autenticación doble aún no está activada: hacer clic en Activar y elegir Aplicación kAuth
- si la autenticación doble ya está activada: hacer clic en Agregar una opción y luego elegir Aplicación kAuth
- en su móvil, hacer clic en Continuar
- si es necesario, autorizar a kAuth a acceder a su cámara (solo necesario para escanear el código QR de identificación)
- en su computadora, hacer clic en Siguiente para mostrar el código QR para escanear
- escanear el código QR mostrado en la computadora
- abrir kAuth desde su móvil (las notificaciones push no funcionan sin conexión a Internet)
- hacer clic en la cuenta de Infomaniak correspondiente
- copiar el código único (cada código es válido 30 segundos) en la página de inicio de sesión
- abrir kAuth desde su móvil
- hacer clic en el botón azul +
- repetir los pasos descritos anteriormente para vincular la cuenta
Funcionamiento de la aplicación
Cuando intenta iniciar sesión en su cuenta y después de ingresar con éxito su contraseña habitual, recibirá una notificación push en su dispositivo móvil que le pedirá que autorice la conexión ("SÍ / NO"), a través de una notificación:
o directamente en la aplicación:
Si se autoriza la conexión, la página inicial se redirige automáticamente a la cuenta de Infomaniak. No necesita ingresar manualmente un código único como con una aplicación OTP tradicional o un código enviado por SMS.
¿Y sin conexión a Internet?
kAuth también funciona sin conexión a Internet y siempre permite mostrar un código único de la misma manera que una aplicación OTP tradicional:
De esta manera, siempre puede acceder a su cuenta mientras está de viaje o de vacaciones.
Agregar cuentas adicionales
kAuth permite gestionar varias cuentas de Infomaniak:
Y para eliminar su identidad de Infomaniak en kAuth, vaya al Manager (lea esta guía).
This guide explains how the Infomaniak administration console named Manager works https://manager.infomaniak.com.
This interface allows you to manage various Infomaniak products, such as domain names, hosting, as well as administrative tasks, billing, etc.
Ordering a Product = Creating an Account
If you don't yet have any products with Infomaniak, during the ordering process, you'll be prompted to create an account (with a login ID), and an organization is automatically created at this time.
For an individual, the organization name will generally consist of their first and last name, while for a company, it's generally the company name or business name.
Once the organization is created by this first user, it's possible to:
- Add other users
- Create other organizations
1. Other users can have:
- all rights and therefore be an administrator of the client account
- limited rights (access to specific products)
- with or without billing rights
2. Other organizations can:
- contain other products unrelated to other organizations
- have their own users who won't have access to other organizations
The organization concept is particularly interesting for people who need to manage multiple products for different clients. For example, one could imagine a webmaster being required to administer products for 3 different companies, each having its own organization containing their respective products. By adding the webmaster or partner as an administrator of their organization, they can easily switch from one account (organization) to another to manage the various products of the 3 companies without having to log in and out each time. Indeed, they will use a single login ID.
Navigating and Accessing Products
There are 3 ways to access your products once you're logged into the Manager.
Here are the 3 navigation methods to access, for example, the list of your hosting (where your sites are located):
- either click on the icon in the top right of the interface and choose Hosting (under Products):
- or navigate through the left sidebar menu to Web and Domain then to Hosting:
- or click in the center of the home page on Hosting (under Web and domain):
Learn More
This guide explains how to pay for all products at once, even in advance and even for multiple years (if available for the type of product to be paid for).
Grouping Products on a Single Invoice
In order to group and pay for all future product renewals at once:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- Click on Next and complete the process.
Renewing Products for Multiple Months/Years
Some products (such as domain names with the .ch extension, for example) can also be paid/renewed for multiple months or years, in advance:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar menu.
- Click on Due.
- Click on the date filter (next 2 months) to Show All.
- Check the boxes for all products to renew.
- In the Amount column on the right, choose the desired period (when available - depending on the type of product):
- Click on Next and complete the process.
Generate or Print a PDF Invoice
Read this guide about invoices.
This guide is about the kCheck application, created to simplify identity verification procedures and enhance the security of your Infomaniak account.
This app allows you to securely transfer requested items in case of loss of your login credentials, request for deactivation of two-factor authentication, unlocking your account, or to validate certain orders and/or payments.
Why kCheck?
Under certain conditions and for security reasons, an identity verification procedure is required to ensure the identity of the person making a specific request to Infomaniak.
This verification can be triggered in the following cases (non-exhaustive list):
- forgot user password
- forgot login email address
- deactivation of two-factor authentication (two-factor identification)
- unlocking an Infomaniak account
- when receiving the first revenue payout for the Ticketing product
- when ordering a product (suspicion of spam or phishing, brand name, etc.
Identity Verification Procedure
This procedure requires:
- a QR code or a link provided by Infomaniak
- the kCheck app installed on your iPhone or mobile device Android
- an internet connection on your mobile
You can then verify your identity with kCheck:
- launch the kCheck app on your mobile
- tap Start
- tap Scan a QR code
- point the camera at the provided QR code
- enter your mobile phone number
- enter the confirmation code received
- authorize geolocation (mandatory to continue the procedure)
- select the type of identification document you possess (ID card or passport)
- follow the steps to take a photo of your identification document
- take a selfie (of yourself) with your identification document in hand in front of you
Your documents will then be securely transmitted to Infomaniak support. These requests are processed with priority with an average response time of 2 hours during opening hours.
If Your Order Is Blocked...
For security reasons, some orders are automatically blocked.
At the time of your order, an email is sent to the login email address of your Infomaniak Manager account. This email contains the procedure to unblock your order. If you cannot find it, you can have it resent from your Manager by clicking on Resend procedure from the red banner informing you of the block.
Unblocking Procedure
To do this:
- open the email containing the unblocking procedure
- install the kCheck app on your iOS or Android device
- scan the QR code provided in the email
- follow the unblocking procedure to completion
Special Cases
- if there is no response from you within 10 days, the order is automatically canceled and the payment fully refunded to the payment method used
- if you do not have a mobile phone to follow the procedure, contact Infomaniak support
This guide explains how to enable or disable the Renewal Warranty option for Infomaniak products. This feature ensures that you avoid any service interruptions in case the product is not renewed on time.
Renewal Warranty is an additional security measure to ensure the continuity of your products in case you couldn't renew them in time or if an automatic renewal did not work. Infomaniak will renew the products for you and generate an invoice, which you can find in your account.
Availability of Renewal Warranty
This option is available when ordering (except for the Synology NAS product) or after purchase for the following products:
- Domain Name
- Web Hosting
- Mail Service (follow this guide (click here))
- Cloud Server
- Swiss Backup
- kDrive
- Synology NAS
- SSL Certificates
Enable or Disable Renewal Warranty Option
In general:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Go to the product on which to enable the Renewal Warranty option
- Enable or disable the Renewal Warranty option (in the Options section)
- Or at the top of the page with certain products like kDrive:
and Web Hosting:
This guide explains how the Infomaniak affiliate program works and how to use affiliate links.
How does the affiliate program work?
The affiliate program allows you to earn money by naturally talking about Infomaniak products:
- test a product offered by Infomaniak (it's possible to test the Web Hosting + Mail Service for 3 months)
- write an article (read the tips - click here) that showcases the benefits of the product and Infomaniak's features
- place a few links in the article that redirect your readers to the product's sales page
- then earn a commission of up to 50% on all orders and renewals from new clients who clicked on one of your links, for 365 days
Affiliation is thus an excellent way to create significant and sustainable passive income.
Click here to join the active affiliates to whom Infomaniak pays out thousands of francs or euros each month! There are many reasons to create a website as there are to increase your income.
Managing affiliate links
To obtain links with your own tag/ID:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on Affiliation in the left side menu
- click on Marketing Tools in the left side menu
- click on Affiliate Links in the left side menu
- use these links in your content
You can create a link to any page on the Infomaniak site by adding your unique tag at the end. For example, to redirect your visitors to the page https://www.infomaniak.com/gtl/hosting.ssd your affiliate link will look like this: https://www.infomaniak.com/gtl/hosting.ssd?utm_term=xxyyyyyzzz (xxyyyyyzzz
being your unique ID).
Payout of earnings
The payment of your earnings is done automatically at the beginning of each month as soon as the amount of commissions reaches CHF/EUR 50.-.
To set the payment method (Infomaniak prepaid account, PayPal, IBAN):
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on Affiliation in the left side menu
- click on Earnings and Payments in the left side menu
- click on Payment Preferences in the left side menu
Commission rates
When you start, you earn a 25% commission on orders and renewals of new clients acquired through your affiliate links. This base rate will then quickly increase to...
- 30% as soon as you accumulate 50.- in earnings
- 35% as soon as you accumulate 1'000.- in earnings
- 50% as soon as you accumulate 20'000.- in earnings
The sooner you start, the more money you'll earn!
Products covered by this program
The Infomaniak affiliate program covers all products, with the exception of the following services: