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Premium Support

Support adapted to your needs

Benefit from a priority assistance experience with dedicated contact partners for your organisation.

An experience designed for companies and critical activities

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24/7 emergency callback

Benefit from an emergency call-back service in the event of an interruption of our services or problems linked to our infrastructure.

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Priority treatment

Your tickets and calls are placed top of the list so that you receive assistance more quickly.

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Technical interventions

A dedicated technical manager accompanies you in ensuring the success of your projects.

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Making an appointment

Organise a telephone meeting with one of our support operatives.

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Assistance by videoconference

Let our agents guide you live by sharing your screen via kMeet.

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Personalised advice

Our product specialists provide you with specific advice and your account manager monitors your requests.

Support operativeCamille
Account Manager
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We are here to listen, understand and respond to the needs of each of our customers.

Choose the most suitable offer

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Support Plus

Recommended for the requirements of priority assistance.




  • Assistance via telephone, email and chat

  • Guaranteed responses within 4 hours of business

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Pro Support

Recommended for the requirements of technical advice.




or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Guaranteed responses within 2 hours

  • Emergency calls 24/7

  • Technical advice

  • Designated account manager

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Corporate Support

Recommended for the requirements of tailor-made accompaniment.




or 10% of the monthly value of your products. Find out more
  • Assistance via telephone, email and chat

  • Guaranteed responses within 1 working hour

  • Emergency calls 24/7

  • Technical and customised advice

  • Designated account manager

  • Designated technical account manager

Included with all support offers

  • Incident management

  • General assistance

  • Technical problems

  • Unlimited tickets

A support service is included when subscribing to an Infomaniak product. Learn more

Much more than VIP support.
A direct and privileged relationship with our teams.

Greatly appreciated by our customers, our support operatives are always ready to listen and answer you with a smile and plenty of patience.

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A relationship of trust has been developed with the Infomaniak teams. Our technical manager is genuinely involved when answering our requests relating to internal problems, and the follow-up is always implemented efficiently and with great benevolence. This service is essential to our activity.

Jean-Michel Renard,

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Human contact is essential for us: knowing that we can talk to a single account manager is a valuable asset.

Christophe Miville,

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Having such a level of support with an emergency service gives us great peace of mind in providing our services to our more than 1.5 million weekly consumers.

Alexandre de Reamy,

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Need more details?

Our support operatives will advise you on which offer is best suited to your needs.

Do you have any questions or doubts?

We’ve compiled the questions we’re often asked – see below.

  • We accompany our customers in the various stages of using our products. However, the framework of our support, even if it is paid for, is clear: we do not intervene in the content of the servers or the development of the sites. Learn more.

  • You benefit from an account manager with the Support Pro offer or even a technical account manager with the Support Enterprise offer, even if they are not necessarily the ones who will answer every call.

  • The Enterprise Support offer guarantees an initial written response within the hour. The Support Pro and Plus offers guarantee a response within 2 and 4 hours respectively: more information.

  • In the event of problems related to the infrastructure and requiring an intervention by Infomaniak, you can call on our technical teams 24/7 with the Support Pro and Support Enterprise packages. For other requests, our support is available 7 days a week, from 6am to 11pm with the Premium Support packages. And with the Support package included with all our products, the staff can be contacted from Monday to Friday from 6am to 7pm.

  • You receive a 10% discount on the Premium Support rate for a 1-year commitment. A 6 or 12 month commitment is not refundable.

  • Our contact details can be found at and with the Premium Support package you will receive a VIP code to enter when you call so that you can get through more quickly if there is a long queue.