Premium Support
Support adapted to your needs
Benefit from a priority assistance experience with dedicated contact partners for your organisation.
An experience designed for companies and critical activities
24/7 emergency callback
Benefit from an emergency call-back service in the event of an interruption of our services or problems linked to our infrastructure.
Priority treatment
Your tickets and calls are placed top of the list so that you receive assistance more quickly.
Technical interventions
A dedicated technical manager accompanies you in ensuring the success of your projects.
Making an appointment
Organise a telephone meeting with one of our support operatives.
Assistance by videoconference
Let our agents guide you live by sharing your screen via kMeet.
Personalised advice
Our product specialists provide you with specific advice and your account manager monitors your requests.
Camille Account Manager
We are here to listen, understand and respond to the needs of each of our customers.