Knowledge base

This guide explains how to add, block or delete a user from a kDrive. To find out more about the operation and management of user rights, please consult this guide.

Add user

1. Access your kDrive (kdrive.infomaniak.com)
2. In the left side panel, click on the icon to the right of the name of your Drive
3. Click on Invite a new user
4. Click on
   • Add a user to Drive to choose a user already present in your organization
   • Add a user to my organization to invite an external user
5. Enter the email address of the user to invite and specify his rights
6. Click on Invite

The user will then receive an email allowing them to accept the invitation (valid for 1 month). He will be indicated as a pending guest user in the kDrive user management.

Block a user

This feature prevents a user from accessing files from a Drive from the web interface (kdrive.infomaniak.com) and from a device.

1. Access your kDrive (kdrive.infomaniak.com)
2. In the left side panel, click on the icon to the right of the name of your Drive
3. Click Manage Users
4. Click on the icon to the right of the user then on Block access to the user
5. Click on Block user to confirm the action

To unblock a user, just follow the same procedure.

How to remove a user from a Drive

If a user leaves your company or team, you have several options as an administrator. You can choose:

• block the user for a while (see above)
• completely delete the user and their files
• delete the user and keep their files for 6 months
• delete the user and transfer their files to another user

Actions to perform to delete a user:

1. Access your kDrive (kdrive.infomaniak.com)
2. In the left side panel, click on the icon to the right of the name of your Drive
3. Click Manage Users
4. Click on the icon to the right of the user then on Remove user
5. Choose whether or not to keep user data:
   • Keep user's files for 6 months or transfer them to another user
   • Delete user's files immediately and permanently
6. Click on Delete access rights

This guide explains how user rights work and how to modify a user's rights in kDrive.

How user rights work

When adding a user, two levels of access are available: full access and limited access.

• Full Access gives users the same rights as the Drive owner.
• Limited Access allows users to access folders in the root of the Drive and freely manage and share their content. However, users will not be able to access the administrative management of the product (manage users, view statistics, create or delete folders at the root of the drive, etc.).

In summary:

• folders at the root of a kDrive are private by default,
• the content of the Common documents directory is visible to other kDrive users,
• content shared by other users from their private part of kDrive appears in the Shared folder,
• content shared by users external to your kDrive appears under External Shares
• any folder or file can be shared with other kDrive users and contacts of your choice. Find out more

Modifying a user's rights

1. open kDrive (kdrive.infomaniak.com)
2. in the left side menu, click on the action menu to the right of the name of your kDrive
3. choose Manage users
   
4. open the actions menu of the desired user and click on Edit rights
5. choose the desired level of access
6. click Validate

kDrive is an independent solution which respects your privacy to collaborate, share and access your data from all your devices. Your data is permanently stored and encrypted and exclusively hosted in Switzerland.

What would you like to do?

• Sync your files with your devices
• Import a Dropbox, OneDrive, Google Drive, or Hubic account into kDrive
• Save a Word, Excel or PowerPoint document from your Drive

=> From your Internet browser

   - Manage your files online

• Add or import files/folders to a Drive
• Structure of a kDrive (Common documents, Shared, etc.)
• Share a file or folder
• Restore a deleted file
• Restore an older version of a file
• Create a drop box to request files from your contacts
• Create a new Drive

   - Manage your users, statistics and storage

• Add / remove / block a user from a Drive
• Delete or transfer files from a deleted user to another user
• Manage your users' rights
• Change the name or rename a Drive
• View and increase the storage space of a Drive

=> From your computer (Mac/Windows/Linux)

• Install the kDrive app on your computer
• Customize the files to be synced
• Sync several Drives
• Remove a Drive from sync
• View Drive files on your computer
• Access your error reports and send them to Infomaniak

=> From your smartphone (iOS/Android)

• Install the kDrive app on your smartphone
• Automatically import photos from your smartphone
• Scan or digitize a document with your camera
• Access and manage several Drives from your mobile app
• Delete a Drive from the mobile app

A question or feedback?

• Our support team is available 7/7
• Feel free to contact us with your suggestions

This guide explains how to synchronize the files stored in your kDrive to easily access them on all your devices. kDrive is compatible with macOS, Windows, Linux, iOS and Android.

Download kDrive

1. open the kDrive download page  to download kDrive*
2. install downloaded application
3. open the  kDrive application from the device
4. log in to your Infomaniak account ( need help? )

* Your operating system will be automatically detected to offer you the correct version to download, but you can read this additional guide if you are on Linux

Synchronize files with kDrive

Once the application is installed, you have the kDrive application:

• on a computer, an icon with Infomaniak's K appears in the notification area or the menu bar and a kDrive folder is automatically created in your personal documents. Any changes made to your files and folders are automatically synchronized with your Drive Infomaniak, and you have the option of customizing the folders in your Drive that should be synchronized on your computer.

• on a smartphone, the kDrive application is added to your smartphone and allows you to access all the contents of your Drive on the go. The application also allows you to automatically save photos from your mobile . Any changes made to your files and folders are automatically synchronized with your kDrive.

Minimum System Requirements

Learn more

• Automatically upload photos from your phone to kDrive
• Manage multiple Drives from a smartphone
• Synchronize several Drives on a computer
• Getting Started Guide: kDrive

This guide explains how to import data (files, folders, etc.) from your computer to your kDrive.

Import to kDrive with browser

Connect to kDrive (https://kdrive.infomaniak.com/) then choose :

• drag/drop  the items to send to kDrive, from a window on your computer:
  
  

• use the New button then choose the desired import ( file / folder ):
  
  

• right -click where to import new content then choose the desired import ( file / folder ):
  
  
  

• import specific content using the Import external data menu :
  
  
  
  Read the guide on this subject (click here)

Wait while the data transfers (the duration depends on the speed of your connection).

This guide details how to share files and folders in kDrive with whoever you want, even if the recipient does not have an Infomaniak account or does not use Infomaniak's kDrive. You can do this directly from your online kDrive https://kdrive.infomaniak.com/ .

Different methods

kDrive allows you to share content in several ways:

1. Share a file/folder: ideal if recipients need to be able to edit and work with your content
2. Create a public sharing link: ideal if your recipients need to be able to view and/or download your content
3. Share as an attachment to a Mail e-mail to quickly suggest reading or modifying a file

A dropbox can also be shared and the appearance of the sharing windows can be customized .

Share file/folder

To designate who to share a file/folder with:

1. connect to your kdrive
2. right-click (1) on the file/folder concerned
3. click Share ... (2) at the top of the drop-down menu
   

From here you can:

• either activate a public sharing link with different possible options (modification and download authorization, expiration date, password) and anyone with the link will be able to see access to the file
  

• either enter a kDrive user, the email address of a contact, or a  work team  (only if the sharing is done within the Common documents folder - read below)
  

A wizard allows you to define the rights of each person you add: consultation / modification / management

• The person whose email address you provide will receive an email with the information needed to access your shared content.
• If they do not have an Infomaniak account, they can create one for free to access, modify and synchronize shared items.
• In the meantime, you'll see the pending invitation and can revoke it anytime from the same place.
• The private link is displayed every time you go to the share menu, making it easy to copy and resend the link to authorized users
  

Click on the closing cross at the top right of the modal if you are finished

Create a public + editable sharing link (Word, Excel, PowerPoint)

When you activate a sharing link on a Word, Excel or PowerPoint file, it is possible to authorize online editing of the latter. Everyone with access to this sharing link can then immediately modify the file without having an Infomaniak account.

Permissions

A share can be restricted. Choose if the user:

• can consult
  • Consultation only
  • Download
  • Add comment
• can edit
  • Editing the file
  • Download
  • Add comment
  • Adding and creating file/folder
  • File/folder deletion
• can handle
  • Editing the file
  • Download
  • Add comment
  • Adding and creating file/folder
  • Delete file
  • Sharing with other users
  • User rights management

Sharing indications are visible on kDrive in the "who has access" column and any public link activated on a file is indicated by a green icon in this column:

The Common documents folder

This folder is available with certain paid offers and allows you to share your data with all kDrive users. Any new folder created inside with a maximum sharing choice will be indicated as such on the right in the list of folders.

But a folder can also be created there with restricted sharing (this is offered to you when creating a new folder) and in this case only authorized persons will be able to see the content directly; the users who have access to it are visible on the right in the list of folders. Other users with access to Common documents will also be able to access it "by force" either by clicking on it and accepting the warning message, or through the action menu on the right of the directory by choosing "Force access"; this will notify other users of the access undertaken.

This guide explains how to restore a deleted file from your kDrive.

Recover a Deleted File

Any file deleted in kDrive goes to the kDrive Trash. To restore a file:

1. Log in to your kDrive (https://kdrive.infomaniak.com/)
2. Go to the Trash from the left menu
3. Right-click on the item to restore
4. Click Restore

You can restore the file to a custom location or to its original location.

To restore a previous version of a file that is still present, refer to this guide.

Configure kDrive Trash

The file is kept in the trash for a minimum of 3 months (then it is permanently deleted), but this time frame can be extended up to 1 year in the trash settings (3) found in the kDrive settings (1):

Infomaniak keeps a backup of all the modifications made to the files in your kDrive in the version history .

This guide explains how to use file history or versioning. This feature is very useful for recovering deleted information that you would need later.

With a Free offer, file versions are kept for 30 days (maximum 30 versions).

With the higher offers you'll find up to 200 versions of the file over 60 days (or even 120 days for the Pro offer and 180 or 365 days with kDrive within kSuite).

You can choose to retain certain versions indefinitely.

Manage previous versions of files

1. connect to your kDrive ( https://kdrive.infomaniak.com/ )
2. right click on the desired file
3. click on Version history

The different versions of the file are listed in reverse chronological order.

You can delete all versions of this file using the button, otherwise a menu to the right of each version allows you to:

• create a new file on kDrive from this version
• download the file in its state at the date/time of the selected version
• delete version: allows you to delete this version only
• keep it indefinitely: the version will be kept after the standard retention period

You can also access all versions of all your files from the left menu "Manage storage space" and open the drop-down menu to choose "File versions".

This guide explains how to create a drop box to invite contacts to send content (files or folders). The content uploaded by your contacts is thus directly filed in the right place in your kDrive.

Create a drop box

1. Log in to your kDrive (https://kdrive.infomaniak.com/)
2. Click New > Drop box
3. Enter the name of the drop box and select its location* in your kDrive. The advanced options enable you to protect the folder with a password, add an expiry date and limit drop box storage space.
4. Share the drop box link or click Send by email to share it with your contacts (read more)
   

You can also customize the look and feel.

Disable or modify a drop box

1. Log in to your kDrive (https://kdrive.infomaniak.com/)
2. Right click the drop box concerned
3. Click Manage the drop box or Disable the drop box

When a drop box is disabled, its share link is no longer valid and new files can no longer be sent. However, data that has already been shared is not deleted.

This guide explains how to see how your kDrive storage space is being used and how to increase its capacity if needed.

The maximum file size with paid kDrive offers is 50 GB and 3 GB with the free offer.

The maximum number of files per user is 500,000, including 50,000 per folder. The maximum number of subfolders is 1,000.

View kDrive storage space

1. open kDrive ( kdrive.infomaniak.com )
2. at the top right click on the cogwheel to open the settings (1) then kDrive (2) then storage (3)
   
3. you will be able to view the storage space
   
4. click on the files to perform an action (e.g. deletion)

Increase kDrive storage space

1. open kDrive ( kdrive.infomaniak.com )
2. in the left side menu, click on the action menu to the right of the name of your kDrive
3. choose Upgrade my offer from the drop-down menu

You will be offered the choice to either modify the offer (Solo > Team > Pro) or to modify the maximum storage space of your kDrive