Knowledge base

This guide explains how to edit an image file on the kDrive web app (online service ksuite.infomaniak.com/kdrive).

Introduction

• The kDrive web app natively integrates an editor that allows you to edit an image online.
• Your files are never analyzed and are exclusively stored in Switzerland.
• Refer to this other guide if you are looking for information on editing other file formats.

Edit an image, a photo

To access kDrive and edit files:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Open the image file in question.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. The editor allows you to…
   1. … rotate the image 90° to the right or left,
      
   2. … flip (mirror) / invert the image horizontally or vertically:
      
   3. … crop your image:
      
   4. … adjust the brightness and contrast of the image:
      
   5. … create a signature (only available with paid kDrive plans) and then apply it to the image (see this other guide for more information):
      
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

This guide details the installation of the kDrive desktop application from Infomaniak on a computer running the Linux operating system. This application allows you to automatically synchronize files from your computer with your online kDrive storage.

Introduction

• On this OS, some advanced kDrive features are not available, such as the Lite Sync option (which allows you to view your files without physically storing them on the disk) or the context menu via right-click (to quickly share a link, for example).
• The kDrive application is officially supported by Infomaniak only on the following configurations:
  • Ubuntu 22.04 LTS (and later versions)
  • Desktop environments: GNOME or KDE
• The application may run on other Linux distributions (Debian, Fedora, etc.) or with other desktop environments, but Infomaniak provides no technical support for installation or use outside of the configurations mentioned above.

Installing kDrive on Linux

Prerequisites

• Download the kDrive application for Linux (this is a file in .AppImage format).
• D-Bus (internal communication system present in most versions).
• Gnome-keyring or KWallet (password managers that are usually integrated, except on very lightweight Linux versions).

Next:

1. Place the downloaded file in a folder of your choice, for example, a folder named "Applications" in your personal directory.
2. Right-click on the file, choose Properties, then the Permissions tab.
3. Check the box "Allow the file to be executed as a program".

To have kDrive launch automatically when your computer starts, add this file to your "Startup Applications" (or equivalent menu, depending on your system).

Known issues and solutions

Synchronization blocked or "Inotify watches" error

If the synchronization seems to be stuck (e.g., step 1/10) or if the logs indicate the error Out of memory or limit number of inotify watches reached!, this means that your system is limiting the number of files it can monitor simultaneously.

• Check the current limit: type the command cat /proc/sys/fs/inotify/max_user_watches in a terminal.
• Increase the limit: to double the value (e.g., to 131072), run:
  echo fs.inotify.max_user_watches=131072 | sudo tee -a /etc/sysctl.conf
  Then apply the change with: sudo sysctl -p

The application closes upon opening (AppArmor / Wayland)

On some recent versions of Ubuntu (24.04+) or Debian, the AppArmor security system may prevent the login window from opening.

• AppArmor Solution: Install the necessary tools: sudo apt install apparmor-utils. Then, create a rule for kDrive: sudo aa-autodep /path/to/kDrive.AppImage and restart the service: sudo service apparmor restart.
• Wayland Conflict: If the application crashes under Wayland, try forcing the classic display (X11) by launching the application via the terminal with the following command:
  export QT_QPA_PLATFORM=xcb && ./kDrive.AppImage

Display issues with the icon or window

• Invisible icon (Gnome): install the AppIndicator Support extension. Note that the Dash to Panel extension may make the application menus invisible and is not recommended.
• Window cannot be opened: check that the libfuse2 and libdbus-1-dev software libraries are installed on your system.
• KDE Wayland: if the interface is not displayed correctly, add these lines to your ~/.config/kdeglobals configuration file:
  [QtQuickRendererSettings]
RenderLoop=basic
SceneGraphBackend=opengl

Error saving credentials (Keychain)

If kDrive asks for your credentials each time it starts or displays the error Failed to save authentication info to keychain:

• Make sure that a password manager (Gnome Keyring or KWallet) is installed and unlocked when you open your session.
• Check that the D-Bus service org.freedesktop.secrets is configured. If you are using KWallet, the file /usr/share/dbus-1/services/org.freedesktop.secrets.service must contain:
  [D-BUS Service]
Name=org.freedesktop.secrets
Exec=/usr/bin/kwalletd5

Using AppImageLauncher

If you are using the AppImageLauncher tool and the integration fails, make sure you are using at least version 3.0.0 (beta 2) to support the kDrive compression format.

Troubleshooting in case of a crash

If the application closes without an error message, you can generate a report for technical analysis by extracting the latest activities from your system using this command:
journalctl -r -n 1000 > kdrive_syslog.txt

This guide details the steps to take if you don't see any difference on your website after making a change, compared to its version before the change. These tips are also relevant if you encounter issues while using the Infomaniak product interface.

Introduction

• While you browse, a web browser saves the data you view in a dedicated space. This is done to avoid repeatedly requesting the same data from the server, saving time and resources.
• Your cache can contain a large amount of data, and sometimes the browser gets confused. As a result, websites may not display correctly or may display an outdated version.
• Clearing the cache ensures that you are viewing the latest version of the page or folder.

Clear your web browser's cache…

… on Safari

Choose your macOS version to view the corresponding Apple support.

… regarding Google tools (Chrome, Android, etc.)

Please refer to the Google help.

… on Firefox

Please refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to save an email (as if you were downloading it) directly to your kDrive.

Introduction

• Save a received message from one of your Infomaniak Mail service addresses in just a few clicks, in the .eml format, which can be read directly within your kDrive interface.
• To export all emails from a mail address, please refer to this other guide.
• To export email attachments, please refer to this other guide.

Add an email to kDrive…

… from the Infomaniak Web Mail app

To export the email of your choice to your kDrive:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the email you want to save.
   • Then, click on the share icon at the top of the message to add to kDrive:
     
3. Alternatively, you can also click on the Add to kDrive icon at the top of the message:
   
   1. If the icon is not visible, click on the action menu ⋮ on the right.
   2. Then choose to customize the actions:
      
   3. in order to add the desired action:
      
4. Choose the kDrive (from those to which you are linked by your Organization) and the desired location on it to save your file - if you rename it, keep the .eml extension so that you can read it directly in the kDrive interface.
5. Click the Add button.
   
6. A message at the bottom of the screen notifies you of the progress of the saving process and allows you to go directly to the email backup location:
   
7. The saved email can be viewed on kDrive as if you were reading it directly in Mail.

… from the Infomaniak Mail mobile app

To do this:

1. Open the email in question on the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
2. Click on the action menu ⋮ located in the top right corner of the email.
3. Choose Save to kDrive and follow the same procedure as in step 4 above.

This guide helps you resolve issues with the status (OK, synchronizing, etc.) of files and folders in the kDrive file structure displayed in Windows Explorer, in cases where these indications no longer reflect the actual status.

Resolving Incorrect Status Issues

The problem is visible in the kDrive log as follows:

20240616_2008_kDrive.log:2024-06-16 20:19:01:349 [I] (6732) socketlistener.cpp:46 - Sending SocketAPI message --> STATUS:OK:D:\kDrive\Photos\Personnal\2024\06_June\0616_Bern\HP7A6181.JPG to 0000025197E46A60

The application sends the correct file status to the explorer; here, for example, the status sent is OK, and the status icon displayed should be the green circle, but the displayed status does not match:

Restart Windows Explorer

To do this:

1. Access the task manager by pressing ctrl shift + esc.
2. In the task manager, search for Windows Explorer.
3. Right-click on it and click End Task.
4. In the upper left corner of the Task Manager, click File.
5. Click on run a new task.
6. Type: explorer.exe.
7. Press Enter.

Check and repair system integrity

To do this:

1. Open the command prompt with administrator access.
2. Type each command below and wait for the analysis to complete:

SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

This guide explains how to sign a file in PDF format on the kDrive web app (online service ksuite.infomaniak.com/kdrive). Refer to this other guide if you are looking for information on other options when editing this type of document.

✘ NOT AVAILABLE‍ with
kSuite Free
my kSuite (ik.me, etik.com, ikmail.com)

Introduction

• The kDrive web app natively integrates an editor that allows you to digitally sign a PDF document.
• A user's signatures are personal and can only be used by that user on all kDrive accounts to which they have access.
• Your files are never analyzed and are exclusively stored in Switzerland.

Create and add your signature to a PDF

To access kDrive and manage PDF document signatures:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Open the PDF document in question:
   
3. Click on the Edit button at the top of the document to access the file editor:
   
4. Click on the Signature icon in the toolbar:
   
5. Click on ‍ Add a signature.
6. Choose the signature creation method:
   1. Draw freehand with the mouse.
   2. Type text and choose a handwriting font (example below).
   3. Import an image (e.g., a scan of your handwritten signature) from your device.
7. Type the desired text for the signature and click the Aa button to choose a handwriting style.
8. Click on Save:
   
9. Once a signature has been created, simply click the Signature icon again from any PDF to display your created signatures.
10. Click on the signature to insert it seamlessly into the document.
    • Once inserted, alternative text can be added to improve the document's accessibility:
      
11. The signature can be moved and resized as desired.
12. Once finished, to save, click the button in the top right corner, then choose whether to create a copy of the modified document or overwrite the existing file:
    

This guide explains how to delete the cache (data stored temporarily after various operations, unnecessarily taking up storage space on your device) from the kDrive mobile app (application for iOS/Android smartphones or tablets).

Deleting the kDrive cache…

…on iOS (iPhone, iPad)

1. Open the kDrive mobile app (iOS).
2. Tap on the photo/initials in the bottom right corner.
3. Tap on Settings.
4. Tap on Local Storage Management.
5. Delete the data you want, such as the cache (or imports, which also allows you to unblock any blocked imports)…

…on Android

1. Open the Android phone settings.
2. Go to the Applications or Apps & notifications section, for example.
3. Tap on Show XX apps if the device does not display them by default.
4. Tap on kDrive.
5. Go to the Storage or Storage & cache section, for example.
6. Tap on Clear cache.
   • Be careful if you click on the Clear storage button, as you will delete all user data (login credentials, for example) in addition to the cache.

This guide explains how to change your plan for kDrive, the collaborative storage solution on a 100% Swiss Made cloud.

Introduction

• kDrive is the name given to the file storage/sharing service offered by Infomaniak in Switzerland.
• kDrive is accessible free of charge or through a subscription, depending on whether you are the only user or if you want collaborators to also have access.
• kDrive is available as a standalone product, or as part of the kSuite & my kSuite / my kSuite+ suite.
  • To help you identify the offer that best suits your needs, please refer to this other guide.

Determine your current kDrive plan

From the kDrive web app

To find out which plan you currently have:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change page and view the current plan:
   

If no dashboard is accessible in the bottom left corner, you have limited features (e.g., the my kSuite plan) that can be unlocked by upgrading to a higher plan:

From the Infomaniak Manager

You can also find out about the current offer from the Manager, the dashboard for your products.

If no kDrive product is present in the Manager, the kDrive app is accessible only among the apps in the top right corner, because you have…

• either a my kSuite / my kSuite+ offer:
  
• either you were invited when a document was shared (in which case you are an external kDrive user):
  

Otherwise, find your kDrive among your collaboration tools:

Change your current kDrive plan

Your kDrive can grow with you. As your needs expand – whether to accommodate new collaborators, integrate a family member, or store an increasing volume of data – easily increase its capacity to unlock its full potential.

Prerequisites

• You must have sufficient permissions within the Organization.

To change your current kDrive plan:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change page and view your current plan:
   

This will allow you to switch to a higher plan from the Infomaniak Shop:

For example, if you increase the number of users who can be added to your kDrive by choosing a new plan, please refer to this other guide to invite them to join you.

This guide explains how to modify the access rights to products for a user in your Organization on the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization (❓: help).
  • If you were the only user and it wasn't an invitation, an Organization was created in your name, and you automatically become its legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can change a user's role within your Organization (❓: help).
• You can then define whether a user…
  • … is part of your Organization and whether they should become:
    • Legal Representative
    • Administrator
    • Collaborator (this section is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in calendar and address book sharing with the entire Organization.

Who can access what…

Prerequisites

• First, switch to the desired Organization if you cannot find the expected list of users (❓: help).
• Be an Administrator or Legal Representative within the Organization (❓: help).
• Having added a user as a collaborator (❓: help).

The guide below explains how to manage access to products for collaborators and external users. Indeed, a legal representative or an Administrator always has access to all existing products within the Organization, as displayed in the Infomaniak Manager.

To modify a user's product access within the Organization:

1. Click here to access user management in the Infomaniak Manager (❓: help).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. You can grant access to everything with maximum permissions in one click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the product(s) you need.
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions❓: help).
8. Click on the Save button:
   
9. The rights are granted immediately.
10. Click on the pencil ✎ icon to modify the permissions:
    
11. Repeat from step 5 if you need to grant access to multiple products.

Using the service / Managing the service

Please note that in your product list, it is important to distinguish between access to the products (e.g., kDrive within kSuite) and access to product management:

It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them management rights for the kDrive service (they will not be able to change the plan, invite a new user, cancel the service, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, sharing links, storage statistics, active users, connected devices, activity on the kDrive):

Other services, such as domain names, do not have a STATISTICAL section:

Certain specific services, such as ticketing, allow for even more detailed permissions:

Easy Access: Groups

To simplify the process of adding access rights to a product within your Organization, you can use Groups (❓: help). These allow you to create teams that are linked to Infomaniak products with the desired rights, which is very useful for granting access to a new member of your Organization to the products they will need in their daily work.

This guide explains how to modify the role and permissions of a user so that they only have a limited legal role or access to only certain features of your Organization within the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization (❓: help).
  • If you were the only user and it wasn't an invitation, an Organization was created in your name, and you automatically become its legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … belongs to your Organization and whether they should have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not taken into account in calendar and address book sharing for the entire Organization.

Modify a user's rights/permissions

Prerequisites

• If you cannot find the expected list of users, first switch to the desired Organization (❓: help).
• You must be an Administrator or Legal Representative within the Organization (❓: help).
• Familiarize yourself with the variouspermissions (e.g., access rights to products) and administrative contact preferencesfor a user within an Organization (❓: help).
• Please note that it is not possible to remove a legal representative if there is no other legal representative. (❓: help).

To change a user's role:

1. Click here to access user management in the Infomaniak Manager (❓: help).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Edit the desired role:
   
5. Click the Save button.

If you assign the user a simple collaborator role…

… you can modify the services they can access (❓: help):

This guide explains how to add an attachment from kDrive to an event in a calendar using the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• Some software or applications also allow you to add an attachment, and in this case, if you synchronize the calendar with your solution, the attached file can be up to a maximum size of 64 KB.

Add a kDrive attachment

When you create a new event on the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar), you can add one or more attachments (links to files in kDrive):

Then, click on the “Insert a kDrive link” link, and you will access kDrive directly from the Calendar event creation window:

1. Select kDrive if necessary.
2. Browse and select the files to add to the event.
3. Otherwise, import new documents that will be stored on kDrive.
4. Once selected, choose whether their link should be:
   1. a public link (everyone can access it)
   2. a restricted link (only people with access can access it)
5. Click on Add.

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:
‍

Guests who view the event details via a synchronized application, Outlook, Gmail, and others, will see the links in the description (as is the case for the possible kMeet link, for example, if a video conference is planned for the event).

This guide explains how to regain control over a folder located on the Windows operating system in certain problematic cases involving kDrive. This scenario is common for system folders belonging to the TrustedInstaller group.

Taking Ownership of a Folder

Here's how to regain ownership of such a folder:

1. Right-click on the folder in question.
2. Select Properties.
3. Go to the Security tab.
4. Click the Advanced button at the bottom of the window.
5. Click Change next to the Owner field.
6. Click Advanced.
7. Click Find Now.
8. Select your user account from the list and click OK.
9. Click OK again; the folder's owner has been changed.
10. Enable Replace owner on subcontainers and objects to take ownership of the files and subfolders within this folder:
    
11. Click OK to validate.

This guide explains how to remove one of the users from your Organization in the Infomaniak Manager.

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users (❓: help).
• Be an Administrator or Legal Representative within the Organization (❓: help).
• Please note that it is not possible to remove a Legal Representative if there is no other legal representative (❓: help).

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you what actions to take with their data and will inform you, if applicable, about what will happen to the calendars and address books. To remove one of the users from the Organization:

1. Click here to access the user management section for the Organization in the Infomaniak Manager (❓: help).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Review the information (click on the down arrows ‍ if necessary to view the details of the deletions) and then click the blue Continue button:
   
5. Read the information, confirm the deletion by checking the box, then click the blue Continue button:
   
6. Read the information (click on the down arrows ‍ if necessary to view the details of the deletions), then click the red Remove button:
   
7. Enter your email address (login ID for the Manager), check the confirmation box, and then click the red Remove this user button to permanently remove the user; this action cannot be undone.

This guide illustrates the different types of sharing that can be performed within the shared folder named “Organisation Folders” on kDrive and explains how to limit access to the folder if certain users should not have access to everything it contains. It is very easy to modify a share at any time.

Switching from a simple share to a kSuite invitation

Imagine…

• … a kDrive within a kSuite…
• … with 1 user out of 2…
  
• … data in “Organisation Folders” and in “My Folder”: 
  

A. Result of a share without requiring registration for the invited user

A folder located in Organisation Folders is first shared with a new user who is completely external to this kDrive and to Infomaniak, via a public sharing link:

1. Right-click on the folder or subfolder in question.
2. Choose the Share option:
   
3. Then:
   1. Stay on the first tab.
   2. Enable the public sharing link.
   3. Adjust the security settings as needed.
   4. Copy the link to share it, or send it directly from the window:
      

As a result, the user viewing this public link will see this type of view:

• They can browse, view, and download files, including to their own kDrive, all in read-only mode:
  

B. Result of sharing with registration (but not counted in kSuite)

A folder located in Organization Folders (or any folder in the kDrive, since this feature is also valid with a Solo kDrive) is now shared with an "external" user who will need to register or at least log in to their account if they already have one, and accept the invitation.

To do this, you must this time choose the second sharing tab:

1. Right-click on the folder or subfolder in question.
2. Choose the Share option.
3. Click on the second tab.
4. Enter the email address of the user in question.
5. Click to add (this can be done for multiple users at once):
   
6. Regarding the freedom given to the user to modify or not the part of kDrive to which they will have access, the choice made here is Modify.
7. Click on Send invitation:
   
8. This choice (see point 6 above) will allow you to invite this person as an external user initially (read more below for the complete kSuite invitation):
   
9. The administrator can see the pending request and resend the invitation if necessary:
   
10. The invited person receives an email to register as an Infomaniak user:
    
11. The person fills out the form with their details and chooses a password; their email address is pre-filled; this will be their Infomaniak account login:
    
12. Once registration is complete, a simplified kDrive interface with “Shared with me” on the left allows you to:
    • access shared content (only the content that was initially shared, not the entire shared folder)
    • modify the shared content (without being able to delete existing content at the time of sharing)
    • add/delete your own content:
      
    • Any changes made are shared with all users who have access to this part of the kDrive.
    • The user does not have private/personal space.
    • They can install the kDrive mobile/desktop app and log in, but no data will be visible:
      
       

    • The user must use the online interface to access files shared with them, as long as they are an external user, even if they have a personal kDrive!

13. On the kDrive administrator dashboard, users are displayed as follows:
    

C. Result of sharing with registration as a kSuite user

Now imagine that no sharing or invitation has taken place yet. Repeat steps 1 to 7 above…
… then proceed to step 8:

1. Invite this person as a kSuite user by clicking on the link that opens the user management page in a new tab:
   
2. Create the kSuite user (following the order A (if necessary) then B and C below):
   
3. Start creating the user (following the D-E-F-G-H order below):
   • D — Enter a first name and last name.
   • E & F — Depending on your needs, grant them extended or rather limited rights within the Organization; here, only a user status is assigned (learn about the different permissions (e.g., access to products) and administrative contact preferences for a user within an Organization).
   • G — Choose whether or not to create an email address for the user; this influences how the user can log in (here, with the email address of their choice - while sending the invitation to another email address).
   • H — The next step allows you to add the user to a possible Group:
     
4. Once the procedure is complete:
   • I — The invited person receives an email to register as an Infomaniak user, and you can resend it here if needed.
   • J — Depending on the role assigned to the invited person (see point E above), you can define at any time which products they can manage in the Infomaniak Manager:
     

D. Restrict user access

Once the registration is complete, the new user's kDrive interface usually allows access to all content that has been shared with all kDrive users.

If the invited user does not see anything in this shared folder, check from the administrator account whether the sharing permissions have been extended to all kDrive users:

 

The opposite is also possible: if the new kSuite user has access to all Organization folders and this is not desired, the administrator must modify the sharing of the parent folder (the folder at the root of the shared folder, for example):

1. Right-click on the parent folder, choose Share, then choose the second sharing tab and click Manage on the right to select the removal of the sharing (the effect is recursive and therefore applies to all elements contained within the parent folder):
   
   
    
2. Then, share it again, but with more restricted permissions, from the folder in question:
   
    
3. Check the access column in the kDrive tree:
   
4. As a result, the user only sees a portion of the folder, even though it is a shared folder:
   
5. This time, if the user installs the kDrive app, they can choose the specific kDrive:
   
   and access the files on the computer:
   

This guide explains how to store the database for Joplin on your Infomaniak kDrive and connect your various devices to it via the WebDAV protocol. This way, you can keep your notes safe and secure in a storage solution located in Switzerland.

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

Introduction

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes into folders and access them from any device (computer, mobile device, etc.).
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name such as "joplin" for example, and then specify it at the end of the WebDAV link in step 6 below:
  

Configure Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive ID (kDrive ID)
  

The example below is virtually identical across all versions of Joplin:

1. Open the Joplin application.
2. Go to the application's settings:
   
3. Tap Sync.
4. Tap the menu to select a target.
5. Choose the WebDAV mode:
   
6. For account settings, use the following information:
   
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites) followed by /joplin or /folder name (see the introduction above)
   2. Username: email address used to log in to your Infomaniak account
   3. Password: application password if two-factor authentication is enabled or your Infomaniak user account password if you have not enabled 2FA
7. Click on the synchronization test below and wait for the connection confirmation.
8. Check in your kDrive folder that the Joplin files have been written correctly:
   
9. Go back to the notes to start working.

This guide explains how to troubleshoot access or usage issues with kDrive on Windows and macOS when third-party software may be interfering with your synchronization.

Introduction

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with certain antivirus, VPN, or cleanup solutions, which can lead to file synchronization difficulties, prevent PDFs from opening on the web, or make it impossible to use Lite Sync mode (on-demand files).
• It is necessary toallow kDrive within these applications and add the following three essential components to the whitelist:
  1. kdrive.exe (or kdrive.app on macOS)
  2. kdrive_client.exe
  3. The domain *.infomaniakusercontent.com
• If you are experiencing a synchronization issue and missing folders, please refer to this other guide.

Avast

To do this:

1. Open the Avast interface.
2. Go to Menu > Settings.
3. Under the General tab, click on Exceptions.
4. Click on Add an exception and enter the domain: https://*.infomaniakusercontent.com/*
5. Go to the File paths tab to add the kDrive executables (kdrive.exe, kdrive_client.exe or kdrive.app).

An additional action is recommended on Avast to prevent any blocking (especially when opening PDFs):

• Disable QUIC/HTTP3 scanning (refer to the official documentation under the Windows PC tab):
  

AVG

Refer to the official AVG documentation.

1. Open AVG Antivirus.
2. Go to Menu > Settings > General > Exceptions.
3. Click on Add an exception and enter the domain https://*.infomaniakusercontent.com/*.
4. Also, add the paths to the kDrive executables (kdrive.exe and kdrive_client.exe or kdrive.app).

Avira

Consult the official Avira documentation.

1. Right-click on the Avira icon and temporarily disable the protection.
2. Go to Settings > PC Protection > Scan > Exceptions.
3. Add the kDrive executable files (kdrive.exe, kdrive_client.exe, or kdrive.app).
4. Repeat the operation in Real-time Protection > Exceptions.
5. In the Web Protection section, add the domain *.infomaniakusercontent.com to the list of allowed URLs.

Bitdefender

Consult the official Bitdefender documentation.

1. Open Bitdefender and go to Protection > Online Threat Prevention > Settings.
2. Click on Manage exceptions and add the domain *.infomaniakusercontent.com (check the online prevention option).
3. If you are using the TrafficLight browser extension, also add this domain to its whitelist.
4. To exclude kDrive executable files (kdrive.exe, kdrive_client.exe, or kdrive.app), go to Protection > Antivirus > Settings > Manage exceptions.

CCleaner

Refer to the official CCleaner documentation.

1. Open CCleaner and go to Options > Exclude.
2. Click Add and select the kDrive executable files (kdrive.exe, kdrive_client.exe) or the global installation folder to prevent any cache deletion or process interruption.

CleanMyMac

Refer to the official CleanMyMac (MacPaw) documentation.

1. Open CleanMyMac.
2. In the analysis results screen, hold down the Ctrl key and click on the items related to kDrive (kdrive.app).
3. Select Add to exclusion list.

ESET

Refer to the official ESET documentation.

1. Open ESET and press F5 (Advanced settings).
2. Go to Antivirus > Exclusions and click Add to insert the paths to the kDrive executables (kdrive.exe, kdrive_client.exe, or kdrive.app).
3. Go to Web & Messaging > Web Access Protection > URL Management and add *.infomaniakusercontent.com to the list of allowed addresses.

Kaspersky

Refer to the official Kaspersky documentation.

1. Open Kaspersky and go to Settings > Exclusions and threat management.
2. Add the kDrive executable files (kdrive.exe, kdrive_client.exe, or kdrive.app) to the list of trusted applications.
3. To resolve web access issues, exclude the kdrive.infomaniak.com and *.infomaniakusercontent.com domains from the scan:
   
4. If you experience persistent issues with secure SSL/TLS connections, uncheck the following box:
   

macOS (firewall)

Refer to the official Apple documentation (macOS Firewall).

1. Open System Settings (or System Preferences).
2. Click on Privacy and Security.
3. Select Firewall.
4. Click on the Firewall Options button (enter your administrator password if prompted).
5. Click on the Add Application (+) button.
6. Select the kDrive application (kdrive.app) to allow incoming connections.
7. Click Add, then click OK.

Malwarebytes

Refer to the official Malwarebytes documentation.

1. Open Malwarebytes and go to Settings > Allowlist (Exclusions).
2. Click Add to Allowlist.
3. Select Exclude a file or folder and specify kdrive.exe, kdrive_client.exe (or kdrive.app).
4. Select Exclude a website and enter the domain *.infomaniakusercontent.com.

McAfee

Please refer to the official McAfee documentation.

1. Open McAfee and go to Settings (gear icon) > Real-Time Scanning.
2. Under Excluded Files, add the kDrive executable files (kdrive.exe and kdrive_client.exe or kdrive.app).
3. In the Firewall / Web Protection section, add the domain *.infomaniakusercontent.com to the list of allowed web addresses.

NordVPN

Consult the official NordVPN documentation (Threat Protection).

1. Open NordVPN.
2. Access the Pro Threat Protection feature (Threat Protection).
3. Check the list of blocked files or activities to authorize the kDrive application (kdrive.exe, kdrive_client.exe or kdrive.app).
4. Add the domain *.infomaniakusercontent.com to the list of authorized domains in the Anti-Threat Protection settings.
5. If the active VPN interferes with local synchronization, configure Split Tunneling to exclude the kDrive application from the VPN tunnel.

Norton

Refer to the official Norton documentation.

1. Open Norton and go to Settings > Antivirus > Scans and risks.
2. In Exclusions / Low Risks, configure the "URLs to exclude from the scan" and add *.infomaniakusercontent.com.
3. To exclude executable files (kdrive.exe, kdrive_client.exe, or kdrive.app), configure the Security Scan Exclusions and Auto-Protect Exclusions sections.

Windows (firewall)

Learn about the official Microsoft documentation (Windows Firewall).

1. Open the Start menu and click on Settings.
2. In the search field, enter Firewall.
3. Click on Allow an app through Windows Firewall.
4. Click on the Edit settings button.
5. Check the boxes next to the kDrive applications (kdrive.exe and kdrive_client.exe). If they are not in the list, click on Allow another application... to browse and add them.
6. Check the boxes under the network types (Private and Public) and then click OK.

Windows Defender

Consult the official Microsoft documentation (Windows Security).

1. Open Windows Security from the notification area or the Start menu.
2. Select Virus & threat protection.
3. Under *Virus & threat protection settings*, click Manage settings.
4. Scroll down to Exclusions and click Add or remove exclusions.
5. Click on Add an exclusion and select the files or folders from kDrive (kdrive.exe and kdrive_client.exe).

This guide explains how to revert to a previous state in the organization of your kDrive files, especially if changes have been made and you have lost track.

✘ UNAVAILABLE‍ with
kSuite Free
my kSuite (ik.me, etik.com, ikmail.com) 

Introduction

• The restore or Rewind function allows you to revert to a previous state, like a time machine, and restore the order of the files of your choice or your entire kDrive up to 3 months in the past (linked to the file version retention period —❓: help).
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.
• Restoration may take several minutes, during which kDrive will be inaccessible to all users, depending on the volume of data to be recovered.
• No action is performed on permissions and sharing settings.

Access the kDrive restore tool

Prerequisites

• You must be an Administrator or Legal Representative within the Organization (❓: help).

To open the restore interface:

1. Click here to access the Infomaniak web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant kDrive from the dropdown menu in the left-hand sidebar.
4. Click on Restore:
   
5. Read the information on the screen, then click the button to start:
   
6. Read the information in the pop-up window, then click the button to confirm.
7. Choose what will be affected by the rollback (the entire kDrive or only a part of it, and if so, for which user).
8. Click on Continue:
   
9. Choose the date to which you want to revert (maximum 3 months / 90 days).
10. Click on Continue:
    
11. Start the analysis at the next step:
    
    • If going back does not produce any results, the analysis will indicate this, and you can specify another date:
      
12. Then determine the next steps based on the proposed result:
    
13. A final security request will appear before the restoration begins:
    

After the operation, an email is sent:

and a notification is displayed on the online kDrive:

Analysis Report

An administrator viewing a report of a restore initiated by another administrator will not see all the information related to the initiating administrator's personal data:

In the analysis report view, the data is listed and grouped according to its current location before the rollback.

In case of conflict

A folder named "Restoration (date and time)" will be created in the root of the administrator's kDrive (or in the user's account) containing a subfolder with the conflicting files called "Conflict" and another folder for the files that currently exist in the target location, called “Later elements”.

This guide explains how to quickly share content from the Infomaniak kDrive web app via email (online service ksuite.infomaniak.com/kdrive).

Share via email from kDrive

You can send a file (or rather, a link to a file, as the email will not contain an attachment) from your kDrive via email:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Right-click on the file/folder in question or click on the action menu ⋮ to the right of the item in question.
3. In the drop-down menu that appears, choose to share the item via email:
   
4. Choose the email address (from those currently associated with your web app Mail) from which to send the file.
5. Click on Continue:
   
6. The Web Mail app opens in the browser, and the message body automatically contains the links to the shared content:
   
   1. This is exactly the same method as if you select the file directly from the kDrive icon in the Mail Web app's compose window:
      
   2. However, by doing this (linking a kDrive file directly from Mail), an additional option allows you to attach the file itself as an attachment (the file will be sent in its current state at the time you select it; there is no longer the concept of collaboration / sharing as is the case with the method explained in this guide and in the choice of point “a” above).

Invite to collaborate on the file

For documents with file extensions such as Office files .docx, .xls, etc., it is recommended to perform a standard document sharing (see the image below), which allows you to authorize document modification if you wish:

• If you authorize document modification from kDrive, the user will be able to collaborate (with or without prior registration), meaning they can edit in their browser and then save the document you shared:
  

This guide explains how to copy data within the kDrive desktop app (desktop application on macOS / Windows / Linux) from one kDrive to which your Infomaniak user has access to another kDrive to which the same Infomaniak user has access.

Introduction

• To be able to use multiple Organizations, you must have been added to them and have been granted access to the respective kDrives.
  • For example, if the user abc@domain.xyz has a kDrive called "ABC" within their Organization "ABC" and is invited to the Organization "VWX", which grants them access to the kDrive "VWX", they will see 2 kDrives on ksuite.infomaniak.com/kdrive and will be able to send data from one to the other in one click.
• Without being a user of multiple Organizations, it is also possible to copy data, but only by importing the entire kDrive, without being able to choose specific data: to import all the data contained on another of your kDrives at once, refer to this other guide and choose kDrive at step 7.

Copy data between multiple kDrives

To copy a folder or file to another kDrive that you have access to from the same user account:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive from the dropdown menu in the left-hand menu.
3. If necessary, select the other kDrive from which you want to copy files.
4. Right-click or click on the action menu ⋮ to the right of the folder or file you want to copy to the other kDrive.
5. Click on Organize.
6. Click on Copy to another kDrive.
7. Choose the kDrive in question from the list displayed in this same drop-down menu:
   
8. Choose the destination location (knowing that the shared folder ("Organization Folders") cannot receive files or folders at its root, but you can create a subfolder using the appropriate icon if the user has the necessary permissions).
9. Click the blue button to start the copy process:
   

This guide helps you troubleshoot cases where you notice that some kDrive data is not being synchronized across your devices.

Certain folders are missing on your computer

If everything seems to be working correctly:

• the kDrive app is running in the background and functioning,
• no synchronization is interrupted,
• no error messages are displayed,
• you have the correct access rights when viewing the files in their online version (ksuite.infomaniak.com/kdrive),

but you notice that:

• folders such as Organization Folders or other directories are not visible on your computer,

then check in the desktop kDrive app installed on your computer which folders you want to synchronize:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double-left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on kDrive Settings:
   
4. Click on the chevron ‍ to the left of your synchronization name to display the list of folders.
5. If necessary, expand the contents of the listed folders and check/uncheck the folders to be synchronized with your computer.
6. Click on the blue Confirm button:
   

As a result, your local folder representing kDrive (named kDrive, or kDrive2, or another name) on your computer will finally display all the desired folders (after the time required for synchronization).

Synchronization in progress (0/10) then paused

Check that the Windows Search service is not stopped. Proceed via the Run window (Win + R):

1. Enter services.msc.
2. Click on OK:
   
3. Locate Windows Search in the list in the Services window and activate it if it is not already:
   

Continuous synchronization (files .eml)

An issue related to Windows indexing may occur when synchronizing kDrive files with the .eml extension (a file type corresponding to email export/saving). It is therefore necessary to remove the eml type from the indexing options to resolve this issue:

1. Open the Start menu and search for the indexing options.
2. Click on Indexing Options (Control Panel):
   
3. Click on the Advanced button.
4. Uncheck the box for the eml type:
   ‍
5. Confirm and close the windows.

Adobe File Synchronization

Adobe applications such as Illustrator, Photoshop, Lightroom, etc., or certain architecture/3D applications, may encounter problems when saving files (error messages in the relevant software, file duplication, etc.) on kDrive. Therefore, it is best to avoid including such files in a synchronization.

Adobe explicitly states that it does not support synchronization with the cloud, external drives, and network drives.

Issues Related to File Names

Recommended Structure

• Use only standard alphanumeric characters.
• Replace trailing spaces with underscores (_) or hyphens (-).
• Limit the total length of the path (folder name + file name) to less than 255 characters.

The following characters should be avoided as they are reserved by the Windows file system or cloud storage servers:

• < (less than)
• > (greater than)
• : (colon)
• " (quotation marks)
• / (slash)
• \ (backslash)
• | (vertical bar)
• ? (question mark)
• * (asterisk)

The location of the space is often more critical than the character itself for synchronization:

• Space at the end of the name: a file named "project .pdf" causes major synchronization errors on Windows.
• Space at the beginning of the name: may make the file invisible or difficult to index.
• Trailing period in file name: Windows rejects folders ending with a period (e.g., "Archives.").
• Unicode spaces (non-breaking): invisible characters often generated on macOS that appear as spaces but are technically special characters not supported by Windows.

File names reserved by the system

The following terms should not be used as file names, as they are reserved for Windows' internal communications:

• CON, PRN, AUX, NUL
• COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9
• LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

Also, please refer to this other guide.