• EN
    • FR
    • DE
    • IT
    • ES
  • Resellers
  • Affiliate program
  • About us
  • Green hosting
  • Job 9
  • News
  • Support
Infomaniak
infomaniak infomaniak
Infomaniak
  • I want to...
    • Create a website
      • Create a site with WordPress Design a professional site in a few clicks.
      • Create a site with a CMS Create a Joomla, Drupal, PrestaShop, etc., site.
      • Create a site with a Web agency Find your ideal webmaster close to you.
    • Create an email address
      • 1 email free with 1 domain Create a personal email address in Switzerland with the domain of your choice.
      • 5 or more email addresses Create your professional email addresses in Switzerland with the domain of your choice.
    • Store data online
      • kDrive Synchronise, share and work on your Word, Excel and PowerPoint documents online.
      • Swiss Backup Back up your PC, Mac, servers and mobile devices on a secure cloud.
      • NAS Synology Rent a Synology in our secure data centres to manage your data freely.
    • Transfer a domain name
    • Pay an invoice
    Quick actions
    • Compare hosting offers
    • Renew
  • Domains
    • Order Purchase your domain name at the best price.
    • Domain Privacy Protect the private data of your domains in Whois and block spam.
    • Transfer Relocate your domain to Infomaniak.
    • Renewal Warranty Secure your domains against loss and theft.
    • SSL certificates Secure your sites with a Sectigo or Let's Encrypt EV or DV certificate.
    • Fast Anycast DNS New Speed up access to your site from anywhere in the world with just 1 click.
    • DynDNS New Access your connected devices remotely via your domain name.
    Quick actions
    • Renew
    • Prices
    • Whois
    • Our tips
  • Hostings
    • Web & Mail
      • Web + Mail Hosting Create your sites and professional email addresses with our flagship offer.
      • Mail Hosting Create your professional email addresses and sync your contacts and calendars.
      • Web Hosting Create your internet sites (without email).
      • WorkSpace Discover the Swiss webmail for SMEs which synchronises your emails, calendars and contacts.
    • Dedicated and Cloud servers
      • Managed Cloud Server Create your sites with 100% dedicated resources.
      • Unmanaged Cloud Server Create your Linux/Windows server with 100% dedicated resources.
      • Jelastic Cloud Create your bespoke Cloud infrastructure (Java, Node.js, Ruby, Docker, etc.).
      • Very High Availability Hosting Use the same technology as the world's most visited sites (custom SLA).
    • Housing / Datacenter
    Quick actions
    • Compare hosting offers
    • Renew
  • Infomaniak Suite
    • kDrive Infomaniak kDrive Collaborate and share your files wherever you are.
      With Docs, Grids & Points
      docs grids points
    • swisstransfer SwissTransfer.com Send files up to 50 GB free of charge.
    • mail Infomaniak Mail The email service that respects your privacy.
      With Calendar, Contacts & SMS
      calendar contacts sms
    • kMeet Infomaniak kMeet Create online meetings. 100% free and secure.
    • myksuite Infomaniak My kSuite Master the branding of your tools with your domain and logo.
    • kPaste Infomaniak kPaste Share your passwords and private messages with complete security.
    Quick actions
    • Renew
  • Backup and storage
    • Swiss Backup Back up your servers, workstations and files in a datacenter in Switzerland.
    • kDrive Infomaniak kDrive New Collaborate and share your files wherever you are.
    • Synology NAS Rent a NAS in a secure datacenter in Switzerland.
    • swisstransfer SwissTransfer.com Share large files up to 50 GB for free.
    Quick actions
    • Renew
  • Marketing & Events
    • Newsletter Send your newsletters and manage your email marketing with an easy-to-use tool with no subscription.
    • Guest manager Efficiently manage the invitations to your events.
    • E-ticket box office Create your online box office for your professional events (festivals, seminars, etc.).
    Quick actions
    • Renew
  • Multimedia
    • Audio streaming (web radio) Create your online radio and freely monetise your live podcasts, etc.
    • Video streaming (web TV) Create your online TV and freely monetise your live broadcasts.
    • VOD/AOD Easily host and integrate your videos, podcasts, etc. on your site.
    Quick actions
    • Renew
  • Support
    • Knowledge base
    • Contact us
    • Pay a bill
  • Subscription
Sign in
  • Manager login
  • EN
    • FR
    • DE
    • IT
    • ES
  • Subscription
  • Sign in
    • Workspace

      Webmail, contacts, calendar

    • Manager

      Managing Infomaniak products

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base kDrive
    42 FAQ(s) found
    kDrive: managing user rights

    This guide explains how user rights work and how to change a user's rights in Infomaniak Drive.

    How user rights work

    When adding a user, two levels of access are available: full access and limited access.

    • Full access gives users the same rights as the owner of the Drive.
    • Limited access allows users to access the root folders of the Drive and freely manage and share their content. However, they will not be able to access the administrative management of the product (manage users, view statistics, create or delete Drive root folders, etc.).

    In short:

    • the root files of a Drive are private by default, 
    • the content of the Common documents directory is visible to the other users of the kDrive,
    • the content shared by other users of the kDrive appears in the Shared folder, 
    • the content shared by users external to your kDrive appears under External sharing
    • any file or folder can be shared with other users of the kDrive or the contacts of your choice. Find out more

    Editing user rights

    1. Open the Manager (manager.infomaniak.com)
    2. Go to kDrive
    3. Open the action menu for the required user and click Edit rights
    4. Select the desired access level
    5. Click Confirm

    Find out more

    • Sharing a file or folder with a user or contact
    • Adding / blocking / removing a user
    • Transferring the files of a deleted user to another user
    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Getting Started Guide: Infomaniak Drive (kDrive)

    Infomaniak Drive (kDrive) is an independent solution which respects your privacy to collaborate, share and access your data from all your devices. Your data is permanently stored and encrypted and exclusively hosted in Switzerland.

    What would you like to do?

    • Sync your files with your devices
    • Import a Dropbox, OneDrive or Google Drive account into kDrive

    => From your Internet browser

       - Manage your files online

    • Add or import files/folders to a Drive
    • Create a Word, Excel or PowerPoint document online
    • Save a Word, Excel or PowerPoint document from your Drive
    • Structure of a kDrive (Common documents, Shared, etc.)
    • Share a file or folder
    • Restore a deleted file
    • Restore an older version of a file
    • Create a drop box to request files from your contacts
    • Create a new Drive

       - Manage your users, statistics and storage

    • Add / remove / block a user from a Drive
    • Delete or transfer files from a deleted user to another user
    • Manage your users' rights
    • Change the name or rename a Drive
    • View and increase the storage space of a Drive

    => From your computer (Mac/Windows/Linux)

    • Install the kDrive app on your computer
    • Customize the files to be synced
    • Sync several Drives
    • Remove a Drive from sync
    • View Drive files on your computer
    • Access your error reports and send them to Infomaniak

    => From your smartphone (iOS/Android)

    • Install the kDrive app on your smartphone
    • Work remotely on Word, Excel and PowerPoint files
    • Automatically import photos from your smartphone
    • Scan or digitize a document with your camera
    • Access and manage several Drives from your mobile app
    • Delete a Drive from the mobile app

    Find out more

    • Comparing prices and plans
    • Syncing conflicts
    • Logging in to kDrive via WebDAV
    • Syncing a kDrive with a Synology NAS
    • Syncing a kDrive with a Qnap NAS

    A question or feedback?

    • Our support team is available 7/7
    • Feel free to contact us with your suggestions


    Updated 29.12.2020 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: synchronizing your files with all your devices

    This guide explains how to sync the files stored in your Infomaniak Drive for easy access on all your devices. Infomaniak Drive is compatible with Mac, Windows, Linux, iOS and Android.

    Synchronizing your files with kDrive

    1. Open the following page: https://manager.infomaniak.com/v3/ng/drive/sync
    2. If necessary, log in to your Infomaniak account
    3. Use the wizard to download the correct app for your device
    4. Install the downloaded app on the device
    5. Open the Infomaniak Drive app from your device
    6. Log in to your Infomaniak account (need help?)

    Once the application is installed, you have access to the kDrive app: 

    • On a PC, an icon with the K of Infomaniak appears in the notification area or in the menu bar and a kDrive folder is automatically created in your personal documents. Any modification to your files or folders is automatically synced with your Infomaniak Drive, and you can customize the folders on your Drive which need to be synced on your computer.
    • On a smartphone, the kDrive application is added to your smartphone and provides you with mobile access to the entire content of your Drive. The application also automatically saves the photos on your mobile device. Any modification made to your files and folders is automatically synced with your Infomaniak Drive.

    Find out more

    • Automatically uploading the photos on your telephone to kDrive
    • Managing several Drives from a smartphone
    • Synchronizing several Drives on a computer
    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: comparative overview of the plans

    This guide details the various plans available with Infomaniak Drive.

    Would you like to compare the prices of the different plans?

    Free Plan

    This plan is recommended for beginners to kDrive.

    It's perfect for...

    • discovering the basic functionalities of kDrive without time limits
    • sharing your photos, videos and documents easily
    • automatic migration from Google Drive, OneDrive and Dropbox

    Main features:

    • free without time limits (compare prices)
    • 1 user maximum
    • 3 GB of storage maximum
    • data encryption

    Solo Plan

    This plan is recommended for individual users.

    It's perfect for...

    • accessing your data from all your devices
    • sharing your photos, videos and documents easily
    • restoring an older version of your files in just one click
    • securely backing up your data

    Main features:

    • lump-sum payment (compare prices)
    • 1 user maximum
    • 2 TB of storage maximum
    • data encryption

    Team Plan

    This plan is recommended for small companies and families.

    It's perfect for...

    • collaborating on and centralising team documents
    • sharing photos, videos and documents easily
    • automatically backing up team data
    • saving money with a single, reasonably priced subscription

    Main features:

    • lump-sum payment (compare prices)
    • 6 users included as a maximum
    • 3 TB of storage (18 TB max.*)
    • data encryption

    * Storage space may be increased by increments of 5 TB.

    Pro Plan

    This plan is designed for SMEs and large organisations.

    It's perfect for...

    • using a secure Cloud which guarantees the privacy of your data
    • storing your sensitive files in folders encrypted with your key
    • securely sharing folders between your teams or with your partners
    • real-time collaborating with powerful tools

    Main features:

    • per-user-payment (compare prices)
    • from 3 users
    • 6 TB of storage (106 TB max.*)
    • data encryption
    • full user management
    • advanced statistics

    * Storage space may be increased by increments of 5 TB.

    Find out more

    • The guide to get you started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: adding files/folders to a Drive from the web interface

    This guide explains how to add or import files or folders from an internet browser to an Infomaniak Drive.

    Importing content into a Drive from a browser

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Open the folder into which you want to import files
    3. Drag/drop the elements to be sent to the Drive (or click on New at the top left)
    4. Wait while the data is transferred (the duration depends on the speed of your connection)

    Find out more

    • Synchronize a Drive with a computer or mobile device
    • Automatically import photos from a mobile device into a Drive
    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: creating Word, Excel and PowerPoint documents on line

    kDrive natively integrates Docs, Grids and Points applications that enable you to create, modify and collaborate on line on Word, Excel and PowerPoint documents. Your files are never analyzed and are exclusively stored in Switzerland.

    Creating a document, spreadsheet or presentation

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Open the file in which you want to create an Office document
    3. Click New at the top left
    4. Choose the type of document to create (document, spreadsheet, presentation, text)
    5. Name the file

    Find out more

    • How to save or back up a Docs, Grids or Points file
    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: sharing a file or folder via the Web interface

    kDrive enables you to share files and folders with whoever you choose, even if the recipient does not have an Infomaniak account or does not use Infomaniak Drive.


    kDrive enables you to share content in two ways:

    1. Share a file/folder: ideal if the recipients need to be able to edit and work with your content.
    2. Create a public share link: ideal if your recipients need to be able to display and/or download your content.

    1. Sharing a file/folder

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Right click the file/folder concerned
    3. Click Share
    4. Enter a Drive user or the email address of a contact
    5. Define the rights for each person:
      • Can manage: the user can delete, comment, share, edit content and manage the user rights for the elements (available soon)
      • Can modify: the user can delete, comment, share and edit the content
      • Can consult: the user can only view, download and comment the content
    6. Click Close.
     

    The recipients will receive an email with the necessary information to access your shared content. If they do not have an Infomaniak account, they will be able to create one free of charge to access, edit and sync shared elements.

    2. Creating a public or protected share link

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Right click the file/folder concerned
    3. Click Share
    4. Enable the share link (toggle the switch at the bottom of the window)
    5. Copy and transfer the share link to your contacts
    6. By clicking Share link settings, you can:
      • Set an expiry date for the link
      • Customize access rights (public, Drive users, with password)
      • Disable file download (read only)
      • Hide the names of users who use the link at the same time
      • Hide user comments

    2.1 Creating a public editable share link (Word, Excel, PowerPoint)

    When you enable a share link for a Word, Excel or PowerPoint file, it is possible to authorize its online publication. Anyone with access to this share link will then be able to immediately modify the file without needing an Infomaniak account.

    sign

    Find out more

    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: restoring a deleted file

    This guide explains how to restore a file that has been deleted from your Drive.

    Recovering a deleted file

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Go to Trash in the left menu
    3. Right click the element to restore
    4. Click Restore

    Find out more

    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: restoring an older version of a file

    Infomaniak saves a backup of all the modifications made to the files on your Drive in its versions history. This guide explains how to use the file history or versioning. This feature is very useful for recovering deleted information for later use.

    Recovering older versions of files

    1. Log in to your Drive (https://drive.infomaniak.com/)
    2. Right click the file you wish to recover
    3. Click Manage versions
    4. Open the actions menu of the version to be recovered and choose the option you wish:
      • Download
      • Save forever: the version will be saved after the standard storage period
      • Delete: enables you to delete this version to free storage space on your Drive

    Find out more

    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    kDrive: changing the name of a Drive

    This guide explains how to modify the name of an Infomaniak Drive.

    Renaming a Drive

    1. Log in to the Manager (manager.infomaniak.com)
    2. Go to kDrive
    3. If necessary, click on the required Drive
    4. Click Quick actions
    5. Click Edit information
    6. Enter a new name for the Drive
    7. Click Save

    Find out more

    • Getting started with Infomaniak Drive


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us

    Infomaniak

    Blog About us Support Knowledge base Site map General Sales Conditions & Data Policy

    Swiss hosting provider

    Wordpress hosting Web Hosting Mail Hosting Cloud Server / VPS SSL certificates

    Domains

    Register a domain Transfer a domain Whois domain Renewal Warranty Domain Privacy Fast Anycast DNS Report an abuse

    Professional tools

    Synology NAS Newsletter tool Video streaming live Live Audio Streaming Housing and colocation Guest manager

    Green hosting

    Certificates and rewards Environmental commitments
    • swissmade
    • swiss hosting
    • ISO 50001 – Energy Management
    • ISO 14001 - Environmental Management
    • ISO 14001 - Environmental Management
    • Infomaniak
    • Support
    • Knowledge base
    • FAQ - Knowledge base
    • kDrive
    News
    About us
    Ecological charter
    Join us!
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.