Thank you for choosing kDrive, the independent and privacy-respecting solution for collaborating, sharing, and accessing your data from all your devices. Your data is encrypted, continuously backed up, and exclusively hosted in Switzerland. 

Collaborative storage on a 100% Swiss Made cloud

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Synchronize kDrive across different devices
• Manage the kDrive Lite Sync option (macOS)
• Manage the kDrive Lite Sync option (Windows)
• Install kDrive on Linux
• kDrive folders (personal, shared, common)
• Choose the kDrive folders to synchronize
• Edit an Office-type file on kDrive (Word, Excel, PowerPoint)
• kDrive subscription via Apple iOS
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize shares and kDrive repositories
• Share data from kDrive (Web interface)
• Share data by email from kDrive (Web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the photos from the iPhone automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Import data to kDrive via WebDAV
• Connect to kDrive via WebDAV
• Access kDrive files locally and online
• Scan documents with kDrive (iOS / Android)

With multiple people

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS / Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to classify data
• Sync Joplin notes via WebDAV with kDrive
• Sync Qnap with kDrive
• Sync Synology with kDrive
• Save a kMeet meeting on kDrive
• Export email attachments from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive activity statistics and report

In case of a problem

• Resolve a kDrive blockage (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization issue
• Resolve a kDrive issue on Android device (don't kill my app)
• Resolve a Lite Sync plugin error on macOS
• Clear the browser cache
• Clear the kDrive mobile app cache
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to a previous version
• Restore a deleted kDrive file
• Force kDrive to sync hidden and excluded files
• Authorize access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive Data Security
• kDrive Data Analysis

A question or feedback?

• Contact Infomaniak Support
• Click here to share feedback or a suggestion about an Infomaniak product

This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products and more specifically their content.

Preamble

• To analyze the behavior of the service and identify the source of the problem you are experiencing, it may happen that Infomaniak Support asks you to perform a manipulation allowing temporary access to part of your content, strictly limited to this analysis context, in order to save time in the diagnosis by avoiding unnecessary back and forth; in accordance with Infomaniak's privacy policy, no data will be used for other purposes.
• Only Infomaniak employees who will handle your support request will be able to access it from Infomaniak's controlled facilities.
• You can revoke this access at any time or wait 7 days for the access to close automatically.
• Different contents may be accessible (read below): authorizing access to one does not authorize access to the other - these are specific authorizations.
• You can also easily share a single specific email.

Authorize Support to access your content

To this end, to authorize Infomaniak to access a very specific part of your services:

1. Click here to access the management of Support access to your products on the Infomaniak Manager (need help?).
2. Click on the toggle switch to authorize access to the content of the…
   1. … email addresses attached to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
   2. … folders among the existing kDrive(s) in the organizations of which the current user is a part
   3. … discussions among the existing kChat product(s) in the Organizations of which the current user is a part
      

Take screenshots…

… on Windows

Microsoft provides a software pre-installed for screenshots. But to do it manually:

1. Display what you want/need to transmit on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRTSCN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. Save your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of desired captures.

... on macOS

1. Press the keys "CMD" + "shift" (the hollow arrow up — shift) + the key "3".
2. Each time you press these keys, an image file is created on your computer's desktop.

... on iOS (iPhone, iPad...)

1. Press the buttons "Power" + "Home" (the only two physical buttons) simultaneously.
2. Then retrieve the screenshots in the "Photos" app on your device.

... on Android (e.g., Samsung, LG, or Huawei)

1. Press the "Volume Down" key (on the side) and the lock key simultaneously.
2. The captured image is thus automatically saved in a Screenshots folder in the gallery.

Popup Windows

To copy-paste an error message from a Windows popup as text, simply press CTRL + C on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you send to us.

Browser Javascript console...

... on Windows

Chrome, Firefox and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

... on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the crossed-out circle icon or similar to reset the log.
2. Display the page of your site concerned by the issue.
3. The console tab displays JavaScript errors and missing online resources.

This guide details the structure of kDrive Infomaniak: online interface, menus to manage and find your shares, usefulness and meaning of default folders, etc.

Preamble

• This guide applies to the Web app kDrive (online service kdrive.infomaniak.com).
• The desktop app kDrive (desktop application on macOS / Windows / Linux) is not directly concerned (and will not display certain elements).
  • The mobile app (application for iOS / Android smartphone or tablet) is, however, similar in terms of menu organization (with a few singularities such as offline files, for example).
• The Shared folders and the Shares menu are only visible with certain multi-user offers.
• Do not rename and/or move the default-created folders either on the Web version and even less locally, as this causes synchronization issues.
• To quickly access the different features/operations, right-click on your files.

3 main elements

The kDrive interface offers a left sidebar that takes you to the kDrive data, including these 3 main elements:

1. Organization folders: common to the collaborators of your Organization

This folder displays the tree structure of shared folders automatically to certain or all users of the same kDrive; if they contain documents, they will be displayed in the center of the interface:

If you create a new folder here, you can choose to share it with the entire Organization (all kDrive users) or only a few users / work teams who will then need to request access if necessary:

2. My folder: default personal & private folder

This folder displays the tree structure of folders specific to the user themselves: indeed, each kDrive user has their own personal space that will not be automatically shared with other users of the same kDrive:

Any documents will be displayed in the center of the interface.

3. Shares

The Shared menu leads to 4 sub-menus displayed in the left sidebar:

1. The items shared with you by other users on kDrive, among the kDrive you have access to with your login credentials
2. The items that you share with other users
3. The items that you have shared by creating a public share link
4. The drop boxes

Any potential items will be displayed in the center of the interface and can be modified / deleted.

Secondary items

My favorites

This menu groups your files and folders defined as favorites on kDrive, which you can then find on the web app…

… and the mobile app:

My recent modifications

This menu displays the latest operations performed by your user:

You can thus quickly return to recently modified files even if their location is scattered across different subfolders of your kDrive. You can also select these files to move or delete them in bulk.

Trash

This menu leads to your deleted data and which can still be restored:

Categories

You can also quickly access your files if they are categorized thanks to the Categories menu by clicking on the different categories grouped there:

Set the default display on startup

You can choose which home page to start browsing within the kDrive online, from the following 3 options:

1. your personal folder
2. the shared documents folder
3. favorites (which groups the documents added to favorites by your user)

To access kDrive and modify the home page:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the kDrive concerned in the dropdown menu of the left sidebar.
4. Click on General in the left sidebar.
5. Choose the page that should be displayed by default when arriving at the home page:
   

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

This guide explains how to import (one time only) into kDrive data (files, folders, etc.) from an external Cloud, such as your previous provider's, for example Dropbox or Microsoft.

Prerequisites

• Have a kDrive or kSuite offer.
• Have sufficient permissions within kDrive or kSuite.
• Do not change your passwords until the import is complete!

Specific guides

Click on the link corresponding to your current host:

• Apple iCloud: complete guide to migrate iCloud data to Infomaniak
• Google Drive: complete guide to migrate Google Drive data to Infomaniak
• Google Photos: complete guide to migrate photos from Google Photos to Infomaniak

Guides for any other external Cloud provider

For example:

• Dropbox
• OneDrive
• OwnCloud
• NextCloud
• Any device with a WebDAV service, including external kDrive (see this other guide)
• Another kDrive that your user account has access to (except for "external" type access)

Unimported data

• The data that has been shared with you is not imported.
  • Only the data that truly belongs to you will be imported.
• The Google documents of type Gdocs, Sheets, Slide, etc. …
  • … are not imported during a Dropbox import.
  • … are converted by Google when these files are downloaded from Google Drive on macOS/Windows.
  • … are not converted when they are copied from the local directory of Google Drive to the local directory of kDrive. Therefore, you must download the files from the Web version of Google Drive.
• The documents Dropbox Paper.
• The Dropbox share links visible here.
• The individually shared Dropbox files, visible here (however, folder shares and common documents will be imported).

To proceed with the data import:

1. Click here to access the kDrive Infomaniak Web app (online service kdrive.infomaniak.com).
2. Click on the Settings icon at the top right.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Import external data under General:
   
5. Click on Start.
6. Choose the relevant service (see the last chapter at the bottom of this guide).
7. Choose the location where the imported files will be stored.
8. Enter any requested information and click the blue Start button:
   
9. Enter any requested information and click the blue Continue button.
10. Complete the assistant.
11. Wait while the data is being imported.

Manage the ongoing import

To monitor ongoing imports, return to the page mentioned in point 5 above at any time.

To stop an ongoing import, click on the action menu to the right of the import listed on the page and choose to cancel (in case of voluntary interruption, a report is sent by email to the administrator).

Check your imported data immediately after the operation.

This guide helps solve a synchronization/import issue with the mobile app kDrive (application for Android smartphone or tablet) on devices from certain manufacturers (especially Chinese ones) that implement measures to optimize battery life. These measures can prevent apps like kDrive from running in the background.

kDrive needs to run in the background

When you import large files or multiple files into kDrive, this may take several minutes. To ensure data import, the mobile app kDrive needs to be able to continue this task when you close the application or open another one. The automatic photo backup function in kDrive may also be disrupted if the app cannot run in the background.

Due to the power management policy of certain manufacturers, applications not on their whitelist may be automatically stopped, preventing proper functioning of certain tasks.

Ensuring a mobile app runs in the background

It is possible to bypass this issue by following the instructions available in English on the site don't kill my app at the address dontkillmyapp.com:

• Asus
• Huawei
• Lenovo
• Meizu
• Oneplus
• Oppo
• Samsung
• Vivo
• Xiaomi

Don't see your phone's brand? That probably means your phone isn't causing any issues.

This guide helps resolve certain cases where you notice that kDrive data is not synchronized between your devices.

kDrive not running in the background

For kDrive synchronization to work when there is an update to your kDrive data (new file, edited document, etc.), it is obviously necessary for the kDrive desktop app (desktop application on macOS / Windows / Linux) to be open (and for you to be logged in with the correct user account, etc.).

Accessing the kDrive icon on Windows

To check if the kDrive app is running on a Windows computer, you need to locate the folder icon in the notification area.

1. If necessary, open the kDrive software installed on your computer:
   1. Click on the Start menu to open it.
   2. Search for kdrive.
   3. The search result should display the kDrive app (otherwise reinstall the application).
   4. Open the kDrive app by clicking on Open or Run as administrator:
      
2. The app icon should be visible in the notification area of your computer at the bottom right on Windows.
3. If it is not there:
   1. Locate the small arrow (or chevron) that indicates hidden icons:
      
   2. Click on this arrow to expand the notification area.
   3. The hidden icons will then appear, allowing you to view the desired application:
      
   4. You can also check the customization settings of the notification area in the Windows system settings.
4. Click on the icon to access the settings and information of your kDrive synchronization:
   

Absence of folders on the computer

If everything seems to be fine…

• … no synchronization interrupted
• … no error message
• … you have the access rights when you view them in their online version (kdrive.infomaniak.com)

but you notice that…

• … folders like Shared Folders or other directories are not visible on your computer…

then check on the desktop app kDrive installed on your computer the setting that allows you to limit the synchronization of large folders (500 Mo by default):

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ to the right of the window that appears.
3. Click on Application Preferences.
4. Disable the toggle switch to have no limits on the size of synchronized folders:
   
   

Then check on the desktop app kDrive installed on your computer which folders you want to synchronize:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on kDrive Settings
4. Click to the left of the name of your synchronization to expand the folder tree of the contained folders.
5. Activate the boxes corresponding to the folders that are not yet synchronized as you wish.
6. Validate with the blue button:
   
   

The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or other) on the computer, will finally display all the desired folders (after the necessary time for synchronization).

Synchronization in progress (0/10) then paused

Check that the Windows Search service is not stopped. Proceed through the Run window (Win + R):

1. Enter services.msc.
2. Click OK:
   
3. Locate Windows Search in the list of the Services window and activate it if it is not already:
   

Continuous synchronization (files .eml)

A problem related to Windows indexing may occur during the kDrive synchronization of files with the .eml extension (a type of file corresponding to email export/save). It is therefore necessary to remove the type eml from the indexing options to resolve this issue:

1. Open the Start menu and search for indexing options.
2. Click on Indexing Options (Control Panel)
   
3. Click on the Advanced button.
4. Uncheck the eml type box:
   ​
5. Validate and close the windows.

Adobe file synchronization

Adobe applications such as Illustrator, Photoshop, Lightroom, etc. encounter problems when saving files (error messages in Adobe software, file duplication...) on kDrive. Therefore, it is best to avoid including Adobe files in a synchronization.

Adobe explicitly states that it does not support cloud synchronizations, external drives, and network drives. 

This guide details the possible solutions when the desktop app icon kDrive (desktop application on macOS / Windows / Linux) turns orange which means that there has been a synchronization conflict.

Preamble

• Refer to this other guide if you notice a problem while the desktop app icon kDrive is green.

kDrive synchronization conflict cases

When do conflict files appear?

• When you modify a file locally while it is also modified on kDrive Web (the two versions become different).
• When you create or move a file while a similar operation is taking place simultaneously on kDrive Web.
• When you modify a file whose parent folder has been deleted on kDrive Web.
• When a file move cannot be synchronized correctly.

In all these cases

• The kDrive Web version is kept as is.
• Your local version is saved under the name "[file name]_conflict".
• The conflicting file is not synchronized with kDrive Web.

What to do with these conflict files?

• Either keep both versions (but only the original file will be synchronized).
• Either delete the conflict file if it is the least recent version.
• Either delete the original version (non conflict) if it is obsolete, then rename the conflict to synchronize it.
• Or manually merge the two versions before deleting the conflict.

During a reinstallation of the kDrive application

These conflicts can also occur if you uninstall and then reinstall the application without deleting the configuration, while changes have been made on kDrive Web. To avoid this, it is recommended to:

• Either do not keep the configuration when uninstalling.
• Or fully synchronize before any uninstallation.
• Refer to best practices further down in this guide.

Synchronization conflict management

When simultaneous modifications are made to the same file (locally and on kDrive Web, or while the application is closed), kDrive automatically manages these conflicts according to specific rules.

For versions of the kDrive app prior to 3.6.11

• In case of simultaneous creation, concurrent modification, or conflicting move, the kDrive Web version is always prioritized. The local version is renamed with "_conflict".
• For conflicts involving a deletion on the kDrive Web side, the local file is usually kept and resynchronized.
• Conflicting moves are canceled and recalculated according to the state of kDrive Web.

Starting with version 3.6.11

For files placeholder" (files dehydrated via Lite Sync) :

• They are automatically deleted locally.
• If the file still exists on kDrive Web, it is correctly resynchronized.

For other cases :

• The kDrive Web version remains prioritized in most situations.
• The conflicting local files are renamed with “_conflict”.
• Important exception: when a locally modified file should be deleted according to the state of kDrive Web…
  • … it is moved to a folder named “kDrive Rescue Folder” (instead of being deleted); this protects your local modifications against accidental deletion.

Special cases :

• If a parent folder is deleted, the locally modified files are preserved.
• Move cycles (mutually moved folders) are resolved in favor of the state of kDrive Web.
• Renaming conflicts prioritize the kDrive Web version.

This automatic management allows to :

• Preserve your data in case of conflict.
• Maintain consistency with the version visible on kDrive Web.
• Protect your important local modifications via the rescue folder.

How to display conflicts?

To display conflicting files:

1. Perform a left-click on the desktop app icon kDrive in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the information button at the top.
3. Click on the listed event to view its details:
   
4. Conflicts and errors are displayed in 2 separate tabs allowing you to become aware of unsynchronized data:
   
   
    
5. The first tab allows you to resolve conflicts:
   
6. You will then need to choose how to resolve the conflict by deciding to send the local version
   1. to the server (= synchronize)
   2. or to the computer's recycle bin
      

Avoid synchronization conflicts / blacklist

Recommendations:

• Do not work on the same file with multiple people (unless you are working online on a Word, Excel, or PowerPoint document).
• Synchronize your modifications offline before modifying the same files online.
• Avoid creating folders that have the same name as folders that you do not synchronize on a device.

A blacklist type conflict (blacklist) can also occur if problematic characters are found among the names of synchronized files, such as the tilde ~ the slash (forward slash) / or backslash \ or even certain file types such as System Volume Information and some extensions such as .idlk,.parms.db,.directory, ._* etc.

If necessary, to manually resolve certain synchronization conflicts that have not been resolved automatically:

1. Open the two files.
2. Compare the differences.
3. Retrieve the information from the conflicted file (the one with the exclamation mark) into the base file.
4. Delete the conflicted file that is not synchronized (the one with the exclamation mark and the label conflicted copy):
   

This guide explains how to access kDrive files locally on your hard drive via the desktop app kDrive (desktop application on macOS / Windows / Linux), as well as files from the Web app kDrive (online service kdrive.infomaniak.com).

Prerequisites

• Install the kDrive desktop app on your device.

View kDrive files

When the kDrive app is installed and launched:

1. Perform a left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ at the top right.
3. Click on Open kDrive Web to access the files stored on the kDrive server:
   
4. Click on the item above to open the disk folder on your computer containing your kDrive files, physically present or virtually present (depending on whether Lite Sync is enabled).

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user...
  • ... is part of your Organization and whether they should have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • ... is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Modify user rights/permissions

Prerequisites

• Be Administrator or Legal representative within the Organization.
• Note, it is only possible to assign the role of legal representative if you have this role yourself in the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify the role of a user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify the role:
   
4. Modify the desired role.
5. Click the Save button.

If you assign the user a basic collaborator role…

… you will be able to modify the services they can access; refer to this other guide.

This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software can interfere with your synchronization.

Preamble

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with software solutions for antivirus, VPN, or cleaning.
• This can result in the inability to synchronize files correctly or to use kDrive.
• In case of a problem, you must therefore manage to authorize kDrive within these applications and whitelist at least two essential components:
  1. kDrive.exe
  2. kDrive_client.exe

Authorize kDrive on…

… macOS

1. Open System Preferences
2. Click on Security or Security and Privacy
3. Select the firewall
4. Click the lock icon in the preferences pane and then enter an administrator name and password
5. Click the Firewall Options button
6. Click Add an application (+)
7. Select the applications (read the preamble) for which to authorize incoming connection privileges
8. Click Add
9. Click on OK

... Windows 10

1. Open the Start menu
2. Click on Settings
3. In the search field Find a setting type Firewall
4. Click on Windows Firewall
5. On the left click on Allow an app or feature through Windows Firewall
6. Now the windows Allowed apps will appear
7. Click on the button Change settings
8. Check the boxes next to the apps you want to allow through Windows Firewall (read the preamble)
9. Do not forget to also check the boxes under the network type that will allow this communication (private or public)
10. Click on OK to save your new settings

... Windows Defender

1. Open Windows Defender from the notification area
2. Select Virus and threat protection
3. Open virus and threat protection settings
4. Scroll down and select Add or remove exclusions in the Exclusions section
5. Click on Add an exclusion
6. Add the files (read the preamble)
7. Confirm the selection

... Avast

1. Open the Avast user interface from the notification area
2. Open Settings
3. Choose General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add the files (read the preamble)
7. Confirm the changes and enable real-time protection

... AVG

1. Refer to this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

… Avira

1. Right-click the Avira icon in the notification area and disable real-time protection
2. Expand Avira from the notification area
3. Click on Add-ons
4. Select Settings from the context menu
5. Open PC protection then Scan
6. Select Exceptions then Add
7. Add the files (read the preamble)
8. Go back to PC protection and expand real-time protection
9. Click on Exceptions then Add
10. Add the files (read the preamble)
11. Confirm the changes and enable real-time protection

… Bitdefender

1. Refer to this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

… CCleaner

1. In CCleaner, click on the Options icon
2. Click the Exclude
3. Click Add
4. Add the files (read the preamble)

... CleanMyMac

1. Click View details in the module analysis summary screen
2. Review the items displayed in the detailed results screen
3. Click the items to hide while holding down the Ctrl key
4. In the context menu, select Add to exclusion list
5. Add the files (read the preamble)

... ESET

1. Open ESET from the notification area
2. Press F5 to open the advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click Add… in the right pane
6. Add the files (read the preamble)
7. Confirm changes and reactivate real-time protection

... Kaspersky

To reduce problems related to the use of kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from the analysis:

If the problem persists, uncheck the box (3) below:

... Malwarebytes

1. Open Malwarebytes
2. Select Settings
3. Choose Malware Exclusions
4. Click on Add a file to exclude a file
5. Add the files (read the preamble)
6. Confirm the selection and run the program

... McAfee

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

... Norton

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

... NordVPN

Check within NordVPN and more specifically in Anti-menaces Pro (Threat Protection) the list of recent files supposed to be malicious in order to authorize the kDrive files.

This guide is for you if you are looking for a complete email & collaborative data storage offer. Its objective is to help you better understand the different product suites of Infomaniak when you are unsure or do not know which one to choose…

The different offers in summary

Here is a summary of the different plans (excluding Web hosting offers):

Free or paid suites

Infomaniak offers several messaging solutions with or without additional collaborative tools:

1. A Service Mail is the name given to the email service created by Infomaniak in Switzerland. You can order a Service Mail independently of kSuite.
2. kSuite is a collection of Infomaniak services that includes a Service Mail and is built around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite, do not require a domain name, and can also perfectly meet your email needs.

Cost of simple email offers

This email service can be…

• … free if you settle for an address with a generic domain name (what comes after the at sign @), imagined by Infomaniak (etik.com, ik.me, ikmail.com) by taking my kSuite (my kSuite+ unlocks some limitations of my kSuite)
• … at a very low cost if you limit yourself to one or two free email addresses on a domain name that you pay for (there are domain names for less than 5 CHF/€ per year, these will be your only costs and it allows you to customize your email addresses) by ordering:
  • either the Starter offer (1 email address)
  • or the kSuite Standard 1 user offer (2 email addresses for the user)

Need a large number of addresses?

If you need several email addresses on the same domain, it is recommended to order a Service Mail only (minimum 5 email addresses) or kSuite which comes in 3 different versions:

• Standard (2 or more users)
• Pro
• Company

The common point of all Mail offers is that you must have a user account with Infomaniak (a login identifier in the form of an email address, as well as a password) that will take you to your Organization where your mail will be found.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization where you will find the suite of tools, including your mailbox but also kDrive, kChat etc.

Click on the links to get the comparison charts detailing all the features available according to the formula:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo (1 user max.)
   2. Team (6 fixed users)
   3. Pro (3 users min.)
3. kDrive can be obtained if you subscribe (for free or with a paid subscription) to kSuite which comes in 3 different versions:
   1. Standard
   2. Pro
   3. Entreprise

Do you want to join Infomaniak?

Take note of this other guide.

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this part is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products. You can also grant full access with maximum permissions in 1 click:
   

Service usage / Service management

Note, on your product table, it is important to distinguish between product access (such as kDrive within the kSuite) and product management access:
It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, cancel, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on the kDrive):

Other services like domain names do not have a STATISTICS section:

Some specific services like the billetterie allow you to grant even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activity.

This guide explains how to sync files stored in kDrive to access them easily on all your devices macOS, Windows, Linux, iOS and Android.

Preamble

• For any changes made to your files & folders on your computer (Finder / Explorer) to be automatically synchronized…
  • on the kDrive Web app Infomaniak (online service kdrive.infomaniak.com),
  • on the **kDrive mobile app** (app for iOS/Android smartphone or tablet),
  • this for all collaborators who access the data,
  • and this in both directions,
• … you need to install the kDrive desktop app (desktop application for macOS / Windows / Linux).
• You have the possibility to customize the kDrive folders that need to be synchronized on your computer.
• You can also automatically back up photos from your mobile device:
  • Refer to this other guide for iOS and for Android.
  • Note that there is no automatic synchronization between the rest of the content on your mobile device and kDrive; this behavior is identical to competing apps that do not offer it either, as the restrictions of mobile operating systems are too significant to allow it (alternative solutions generally paid for exist via third-party apps using the WebDAV protocol).

Download the kDrive desktop app…

… on macOS

Open the kDrive download page to download kDrive (other versions and apps can be downloaded from the kSuite unified settings).

… on Windows

Open the kDrive download page to download kDrive (other versions and apps can be downloaded from the kSuite unified settings).

... on Linux

The kDrive application is officially supported by Infomaniak only on the following systems:

• Ubuntu 22.04 LTS
• Desktop environments: GNOME or KDE

Refer to this other guide for installing kDrive on Linux.

... on mobile

The download page offers the mobile versions of kDrive, including an iOS version optimized for iPad, adapted to the screens of these tablets, and the version for Android.

Install the kDrive app

To do this:

1. Open the downloaded application.
2. During installation, pay attention to the permissions that may be requested by the assistant (especially on macOS) and that must be granted for the proper functioning of the application:
   
3. At the end of the installation, the application should open (if not, launch the kDrive application manually from the device).
4. A form asks you to log in to your Infomaniak account (need help?):
   
5. Then select your kDrive offer from the list (if your account allows access to multiple kDrive):
   
6. Enable or disable the Lite Sync option (a feature of the app for Windows and macOS that saves space by virtually storing your kDrive files on your computer, downloading them only when necessary):
   
7. A kDrive folder is created on your hard drive at the indicated location (a location that can be changed by clicking on the pencil icon ✎) and will contain files that may already exist on your kDrive (some folders may be ignored - read below) and will send to the kDrive server all files that you place there in the future:
   

Synchronize files with kDrive

Once the application is installed and connected to your account, you have the kDrive application on your device:

• On a computer, the app icon appears in the notification area of your computer (top right on macOS, bottom right on Windows and a left double click in the taskbar on Linux) and a kDrive folder is automatically created in your personal documents.
  

This guide explains how to automatically transfer photos from your mobile device (iOS) to kDrive Infomaniak.

Introduction

• Once this feature is enabled, the photos from your mobile device will be saved in a folder of your choice on kDrive.
• Foreground mode: synchronization works optimally when the kDrive application is active and in the foreground!
• Limited background mode: background synchronization is subject to the following constraints:
  • After leaving the application, kDrive continues to run for about 30 seconds to complete ongoing uploads.
  • The application may be reactivated automatically by iOS every 15 minutes or so, for sessions of a maximum of 30 seconds.
  • At night, if your device is charging, not in use, and connected to the Internet, the application may benefit from several hours to perform background uploads.

Enable sending to kDrive on iOS (iPhone, iPad)

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for iOS smartphone or tablet).

To send photos to kDrive:

1. Open the kDrive mobile app (iOS).
2. Tap the photo/initials at the bottom right.
3. Tap on Settings:
   
4. Tap Photo Backup to enable it
   
5. Enable Automatic Backup.
6. Allow kDrive to access the photo location of your choice:
   
7. Select the kDrive to use as well as the folder in kDrive that should host your content:
   
8. Configure the rest (including sending videos and screenshots, monthly sorting, request to delete content left on the device, etc.) then click on Save:
   

This guide details the installation of the desktop app kDrive Infomaniak on a computer with a Linux operating system. It will then allow you to sync your files with kDrive.

Preamble

• Some features of kDrive are not available on this OS, such as the Lite Sync option or the right-click context menu.
• The kDrive application is officially supported by Infomaniak only on the following systems:
  • Ubuntu 22.04 LTS
  • Desktop environments: GNOME or KDE
• The application may possibly work on other Linux distributions or with other desktop environments; however, Infomaniak provides no support regarding the installation or execution of the application outside of the configurations mentioned above.

Installation of kDrive on Linux

Prerequisites

• Download the desktop app kDrive for Linux (file type .AppImage)
• Fuse2 (required to run a appimage):
  • Since version 23.04 (and later) of Ubuntu, nothing will happen after double-clicking the AppImage file.
  • The latest versions of Ubuntu use a version of FUSE that is too recent (the "Filesystem in User Space" interface on which AppImages rely to function) for which the AppImages are not designed.
  • AppImages require FUSE v2 to function: sudo apt install libfuse2
• D-Bus
• Gnome-keyring or kwallet (It is likely already present on your machine except with certain light distributions)

Then:

1. Place the file in a folder named, for example, "Applications".
2. Right-click on the file and select Permissions.
3. Check the box "Allow executing file as program".
4. Optional for Ubuntu: add the file to "Startup Application Preferences" so that kDrive runs on startup.

This guide explains how to select the folders that need to be synchronized between the desktop app kDrive (desktop application on macOS / Windows / Linux) and kDrive Infomaniak.

Prerequisites

• Have a kDrive or kSuite offer.
• Have the kDrive application on the device to be synchronized.
• Check the setting regarding the limitation of synchronization of large folders.

Select the kDrive folders to sync

To access the settings of the kDrive application on your computer:

1. Click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double click on the taskbar on Linux).
2. Click on the icon ⋮ all the way to the right in the application.
3. Click on kDrive Settings:
   
4. Click on the chevron ‍ to the left of your kDrive name to expand the list of folders.
5. Expand the contents of the listed folders and check/uncheck the folders to be synchronized with your computer:
   
6. Click the blue Validate button.

Warning

• When deselecting a folder from the list, a message next to the button (point 6 above) warns you that this folder will be moved to your computer's trash.
• This is the folder that was in your kDrive directory on your computer.
• kDrive folders on the web-based online version will not be affected, but you must ensure, before the operation, that the folder in question was properly synchronized and fully present on this online version (especially if you had just placed it within your synchronized directory).
• If in doubt, also ensure that your computer does not instantly delete overly large items when they are placed in the recycle bin, due to the size of the Windows recycle bin for example:
  
   

Add advanced synchronization

In the same location accessible according to the procedure above, click on ‍‍ Add advanced synchronization :

this will allow you to synchronize one or more new folder(s) from your hard drive with the location of your choice on kDrive.

Stop and remove a synchronization

In the same location accessible according to the procedure above, click on the icon ⋮ all the way to the right:

which will allow you to:

• Force synchronization
• Pause synchronization
• Delete the synchronization (from your device only, with no impact on your kDrive)

This guide details how to share files and folders in kDrive with whomever you want, without installing the desktop app kDrive (desktop application for macOS / Windows / Linux), even if the recipient does not have an Infomaniak account or is not yet using kDrive.

Preamble

• The Web app kDrive allows you to share content in several ways, including by right-clicking on items or by email attachment to quickly suggest viewing or editing a file.
• A drop box can also be shared.
• The appearance of the sharing windows can be customized.
• To quickly access the various features/operations, right-click on your files.

Current limits

Number of shares allowed

• my kSuite = 25‍ | my kSuite+ = 200‍
• kSuite Standard 1 max. user = 200‍ | kSuite Standard 2 min. users = 1000‍ | kSuite Pro = 1000‍ | kSuite Entreprise = 1000‍

Share a file/folder on kDrive

To allow users to view, edit, download your content, you need to specify with whom to share a file/folder in kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Right-click on the file/folder in question.
3. Click on Share... at the top of the dropdown menu:
   
   

From there, it is possible to…

• … or activate a public share link with various possible options:
  • authorization to modify the document if it is part of the collaborative formats
  • expiration date
  • password
  • download authorization
  • access authorization so that the user with access to the share link can request full access - refer to the dedicated chapter below

so that anyone with the link displayed on this modal can access the shared file:

Warning: simply deactivating/reactivating the public share link changes the URL and invalidates the previous one!
 

• … or enter a kDrive user, a contact from your address book, the email address of a new contact (or a work team if sharing is done within the “shared folders”):
  

A helper allows you to set the rights for each person you add: “viewing” / “modification” / “management” (refer to this other guide if you are looking for information about access permissions for files, folders, and subfolders in kDrive):

• The person whose email address you specify will receive an email with the necessary information to access your shared content.
• If she does not have an Infomaniak account, she can create one for free to access, modify, and sync the shared items.
• In the meantime, you will see the pending invitation and you can revoke it at any time from the same place.
• The private link appears every time you go to the sharing sidebar menu, which allows you to easily copy and resend the link to authorized users.

Click on the close button at the top right of the modal if you are finished.

Create a public shareable and editable link

When you activate a public share link on a Word, Excel or PowerPoint file, you can allow online editing of the latter:

Everyone with access to this share link will be able to immediately edit the file without having an Infomaniak account (just test the obtained URL in a private navigation to check the result).

You can also get a precise sharing link from the document.

Request access from the shared file page

The user sharing a folder can activate a button in the advanced settings:

This button will be displayed on the sharing page so that the user accessing the sharing link can request to become an external user (if they have an Infomaniak account):

The request will then be sent by email to the user who initiated the sharing and they can decide whether to accept or not.

Shared folders

Refer to this other guide to better understand the differences between the various sections of the kDrive.

These shared folders are available with certain paid plans and allow you to share your data with all users of kDrive. Any new folder created inside with a maximum share setting will be indicated as such on the right in the list of folders.

But a folder can also be created with restricted sharing (this is offered when creating a new folder or when you return to the sharing of said folder) and in this case only authorized persons will be able to see the content directly; the users who have access to it are visible on the right in the list of folders:

Other users with access to shared folders can also force access to a subfolder either by clicking on it and accepting the warning message, or through the action menu on the right of the directory by choosing "Force access"; this will notify the other users by email of the access attempted:

Refer to this other guide if you are looking for information on sharing and common folders.

This guide provides instructions to synchronize kDrive with a NAS Synology (or vice versa) via the WebDAV protocol found in the Cloud Sync application.

Prerequisites

• Have a Synology NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Synology via Cloud Sync

To do this:

1. Log in to the Synology DiskStation Manager (DSM).
2. If necessary, download and install the app Cloud Sync from the Package Center.
3. Open Cloud Sync.
4. Click on the + at the bottom left to add a Cloud.
5. Select WebDAV at the bottom of the list of available Clouds:
   
6. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   2. Username: email address to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. Choose the local folder, destination and desired synchronization type:
   
   • Bidirectional: changes made will be reflected in both directions.
   • Download only remote changes: ideal for backing up a kDrive to your NAS.
   • Download only local changes: ideal for backing up data from your NAS to a kDrive.

This guide details the Lite Sync option of the kDrive desktop app (desktop application on Windows).

Preamble

• The Lite Sync feature saves space by virtually storing your kDrive files on your computer, only downloading them when necessary.
• The files are always accessible from the kDrive web app (online service kdrive.infomaniak.com) but locally they are present in a "dehydrated" way, requiring a loading time to be fully accessible.
• This allows you to view, complete, and synchronize the content of kDrive without saturating the hard drive.
• The Lite Sync option always acts:
  • on a specific kDrive (in the case where you synchronize several on the application).
  • and on the entirety of the kDrive (or the entirety of an advanced synchronization).
  • and via a specific kDrive app (another user of the same kDrive can make a different Lite Sync choice than yours).

Enable the Lite Sync option

Prerequisites & scope of use of Lite Sync

• OS Windows version ≥ 10 (21h2)
• not available with Linux
• 64-bit processor (ARM64 compatible)
• File storage system under NTFS / APFS

The Lite Sync option can be enabled during the installation of the application (this is offered to you) or subsequently:

1. Left-click the app icon in the notification area of your computer (bottom right on Windows).
2. Click the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click the button in the Synchronization section to enable Lite Sync.

The cloud icon will appear to the far right of a sync name on the application, indicating that Lite Sync is enabled. If the crossed-out cloud icon is displayed, this means that Lite Sync is not enabled:

Keep on this device

Once Lite Sync is enabled, you can still make a folder and its subfolders or only one or more subfolders available locally:

1. From the Windows Explorer, navigate to a folder synchronized with kDrive and right-click.
2. Select the Keep on this device option under kDrive:
   

Free up space

Conversely, once Lite Sync is enabled, you can free up space in a folder and its subfolders or only in one or more subfolders.

1. From the Windows Explorer, navigate to a folder synchronized with kDrive and right-click
2. Select the Free up space option under kDrive:
   

Usage example #1 (required storage space)

If you enable Lite Sync, the space occupied (e.g. 900 GB) on the Infomaniak server will be freed up on your hard drive, but the reverse is also true (e.g. 900 GB of free space required on your hard drive if the Lite Sync option is activated along the way).

File "dehydration"

As explained in the preamble, a dehydrated file is a kDrive file whose complete version is not present on the hard drive and instead a 1 KB "shortcut" is displayed, which is normal behavior when Lite Sync is activated.

In some cases (e.g. if you copy the files from your hard drive while Lite Sync is activated, and then start a new synchronization to a new kDrive) the application will block the import of this type of file. To resolve these errors, you can download the complete file from the kDrive web app (online service kdrive.infomaniak.com).

Usage example #2 (icon summary)

Files on the hard drive synchronized with the Lite Sync option, everything is in the cloud (on your remote online kDrive):

Deactivation of the LiteSync option, the "physical" synchronization starts:

Synchronization complete, the files have been downloaded to your computer and then have the appropriate icon:

To summarize, here are the status icons used in your Windows Explorer:

Status icons	Files	Folders
= online	The file exists on online kDrive and is only virtually on your hard drive; to view it locally, you will need to download it	The folder contains at least one file or subfolder not physically present
= offline	Lite Sync is not working properly (contact Infomaniak support)	Lite Sync is not working properly (contact Infomaniak support)
= always available	The file exists on kDrive online and is also physically on your hard drive	The folder contains only files and subfolders without Lite Sync
= available on this device	The file exists on kDrive online and is only virtually on your hard drive for reasons decided by Windows (for example lack of space)	The folder contains local and temporary files and subfolders
= synchronization	Synchronization is in progress or pending	Synchronization is in progress or pending
= download in progress	The progress bar indicates an ongoing download	The progress bar indicates an ongoing download

Disable the Lite Sync option

To do this:

1. Left-click on the app icon in the notification area of your computer (bottom right on Windows).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization section to disable Lite Sync.
5. Two scenarios may occur:
   1. If there is enough space on your computer, a message confirming the deactivation is displayed; simply click on Continue.
   2. If there is not enough space on your computer, a message will indicate the missing space to allow the deactivation of Lite Sync; the synchronization of your kDrive will be paused until you select the files to synchronize on your computer.