This guide explains how to enable or disable automatic renewal of your products.

Preamble

• You can automate the renewal of your products that are due to expire via the payment method of your choice.
• When placing new orders or renewing a product, this feature is automatically enabled if you are using a supported payment method (CB, Visa and MasterCard cards).
  • It is possible at any time to disable this feature.
• Once automatic renewal is enabled, the first payment attempt takes place 14 days before the product's expiration date.
  • It is not possible to enable automatic renewal if the product is less than 14 days from its normal expiration date.
  • In this case, it is first necessary to renew the product before being able to enable this feature.
• Refer to this other guide if you are looking for information in case you were unable to renew the products on time or if an automatic renewal did not work, and thus avoid any service interruption in the future.

Enable automatic renewal

One product at a time

To enable the future automatic renewal of the product of your choice:

1. Click here to access the management of payments on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Choose to enable the automatic renewal of the product:
   
   
    
5. A window may then open to choose the desired payment method.

All products at once

To enable the future automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the checkbox at the top of the column to select all your products in 1 click.
3. Click on the Manage Renewals button.
4. Select to enable automatic product renewal:
   
   

Disable automatic renewal

One product at a time

To disable the automatic renewal of your chosen product:

1. Click here to access the management of payments on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Select to disable the automatic renewal of the product:
   
   
    
5. A window may then open to choose the desired payment method.

All products at once

To disable the automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the checkbox at the top of the column to select all your products in 1 click.
3. Click on the Manage Renewals button.
4. Select to disable the automatic renewal of products: