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Thank you for choosing kMeet from Infomaniak as your video conferencing solution!
These guides will help you to organize your remote meetings, secure them with a password or encryption key, share your screen, record your video conferences, and more!
Getting Started
Download the kMeet app on your Windows, macOS, Linux, iOS (iPhone/iPad), and Android devices from this page (click here).
What would you like to do?
- Create an online meeting
- Join a meeting
- Control participants (moderation)
- Protect meeting access with password and/or encryption key
- Record and share a video conference
- Share your screen with participants
- Start chat during an online meeting
Have a question or feedback?
- FAQs to read first
- Infomaniak support is here to help
- Click here to share your opinion or suggestion about an Infomaniak product
This guide explains how to join a kMeet videoconference , the free videoconference solution by Infomaniak.
Connect to a meeting room
- start kMeet via kmeet.infomaniak.com or from one of the applications
- on the login page, indicate the meeting code (ex: 001-0002-003) or follow the access link to the meeting
- allow access to your webcam and microphone from your browser or from one of the applications
- enter a pseudonym or your first and last name
- if necessary, enter the access password and/or encryption key provided by the meeting organizer
This guide explains how to start an online meeting with kMeet, Infomaniak's free ethical videoconferencing solution.
Create a virtual meeting room
- start kMeet via kmeet.infomaniak.com or from one of the computer or mobile applications
- on the login page, provide a name for your meeting room
- authorize access to your webcam and microphone from your browser or from the application (click here in case of problem)
- enter a pseudonym or your first and last name
- if necessary, activate participant control, a password or a personalized encryption key
- click on Join Meeting
- share the show link to invite attendees to join you
This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, in order to obtain a video of the session in .mp4 format stored on Infomaniak's kDrive.
Prerequisites
- Have a kDrive account.
- Be the moderator of the meeting to be recorded.
- Do not create an encrypted video conference with a custom key.
Record a kMeet Meeting on kDrive
To record the meeting in .mp4 video format on kDrive:
- Create or join a meeting from kmeet.infomaniak.com.
- From the meeting room, click on the â‹® icon at the bottom right.
- In the menu that appears, select the
Start recording icon.
- If necessary, log in to your Infomaniak account and select a kDrive to save the recording.
- To stop the recording, click again on the â‹® icon at the bottom right and then on Stop recording.
- The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the video conference).
The video recording takes place on the server side and does not impose any load on the processor of the participant who initiated it.
This guide explains how to share your screen during a kMeet meeting, Infomaniak's secure, unlimited, and free video conferencing solution.
This feature is not available on mobile devices.
Start Screen Sharing
To do this:
- Start kMeet via kmeet.infomaniak.com or from one of the desktop applications
- Create or join a meeting room
- Allow access to your webcam and microphone from your browser or from one of the applications
- Enter a nickname or your full name
- If necessary, set or enter the access password and/or the meeting room encryption key
- Click on the Share your screen icon
- To stop broadcasting, click again on the Share your screen icon
If you encounter any issues, please refer to this guide (click here).
This guide helps you solve any problems accessing the camera with kMeet, the ethical videoconferencing solution offered by Infomaniak.
With current security standards, a web browser or an application installed on an operating system such as Windows or macOS must ask you for permission to access the microphone and the camera as soon as a videoconference begins.
Allow camera access
- open a web browser (Chrome, Safari, Firefox, etc.)
- go to the address https://kmeet.infomaniak.com
- start a new meeting
- name the meeting
- continue and choose "From Browser"
- a popup should ask you to authorize the browser to access your microphone + camera:
- if the popup does not appear automatically, check the icons in the header of your browser:
or here:
This guide explains how to manually allow or deny participants to a kMeet meeting.
Approve or deny attendees
- go to kmeet.infomaniak.com or one of the applications
- create your meeting room
- from the options on the left: activate the control of the participant(s)
- join the meeting
- share the link or the meeting code and if necessary the password and/or the encryption key to your participants
- when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not
Designated Moderator, the first approved user will remain so for the duration of the videoconference.
Enable monitoring after creating a meeting
- go to kmeet.infomaniak.com or one of the applications
- create your meeting room
- click on the Participant Control
icon
- click on Save
- share the link or the meeting code and if necessary the password and/or the encryption key to your participants
- when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not
This guide explains how to use the chat function during a kMeet meeting.
Launching the chat function
- Start kMeet via kmeet.infomaniak.com or one of the office applications
- Create or join a meeting room
- Authorize access to your webcam and microphone via your browser or one of the applications
- Enter a nickname or your name and first name
- If necessary, set or enter the login password and/or encryption key for the meeting room
- Click the
Open/Close chat icon
- To stop broadcasting, click the
Open/Close chat icon again
- Chatting supports the use of emojis and it is also possible to request the floor via the
Raise/Lower your hand icon
This guide explains how to solve a possible problem when sharing your screen during a kMeet meeting , Infomaniak's secure, unlimited and free videoconference.
Give permissions to kMeet
When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding:
- kMeet app
- the browser (if you use kMeet directly online without going through the application)
Under macOS for example, you must activate the permissions in the System settings under Privacy and security then Screen recording :
Take a look at the icons present in the address bar of your browser and detect a possible authorization problem by clicking on the symbols:
This guide helps you troubleshoot any audio issues with kMeet, the ethical video conferencing solution offered by Infomaniak.
With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask you for permission to access the camera and microphone as soon as a video conference begins.
Steps to Resolve an Audio Issue
1. (Re)Allow Multimedia on Computer
By going to the kMeet Settings in the top right corner of your screen (the gear icon), you can (re)enable permission requests for access to multimedia functions:
- access to a microphone (choose the device that suits you)
- access to the camera if there is one
Examples with the kMeet application on computer
Examples with the online version in your web browser
You can also check if a padlock in your browser's address bar is blocking your multimedia access by simply clicking on this padlock.
2. Check Multimedia on the Device
If you have installed kMeet on iOS
- go to Settings > Privacy and Security
- tap a hardware feature, such as "Camera", "Local Network", Bluetooth, or Microphone
- check the settings related to kMeet in the list of apps
- then go to Settings > Privacy and Security > Security Control
- tap "Manage Shares and Accesses", tap Continue, and then follow the on-screen instructions to see if a setting could interfere with kMeet
If you have installed kMeet on Android
- on your phone, open the Settings app
- tap Applications
- find kMeet or tap Show all applications, then select your application
- tap Permissions
- tap on a permission setting to change it, then select Allow
3. Windows Utility for Audio Issues
- first try to access Windows settings under Privacy.
- check that accesses are enabled, especially "Allow apps to access camera" and "Choose which Microsoft Store apps can access camera"
- enable "Windows Search", "Camera", and "App Connector"
- for the microphone, follow the same steps
If it still doesn't work:
- access Search in the taskbar, type Audio Troubleshooter Utility, then select Search and fix sound playback problems from the results to launch the troubleshooting utility
- select Next, then select the device you want to fix, then proceed to the troubleshooting utility
4. Join the Ongoing Meeting with a Different Device
If you encounter an audio/video issue during a kMeet meeting, join it from another device.
Were you on a computer? Use your mobile device! Or vice versa...
- in the ongoing meeting with your problematic device, invite a new participant to get the meeting link
- from a new device, open a web browser (Chrome, Safari, Firefox, etc.)
- enter the meeting link (https://kmeet.infomaniak.com/ followed by the meeting link letters); for example:
or use the meeting code
5. Disable WebRTC in Firefox
As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:
- open Firefox
- type in the Firefox address bar about:config
- find the media.peerconnection.enabled parameter; to avoid manual search, it's possible to type this parameter in the search box
- set it to "false"
- access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4