Thank you for choosing kMeet from Infomaniak as your video conferencing solution!

These guides will help you organize your remote meetings, secure them with a password or an encryption key, share your screen, record your video conferences and much more!

To get started

Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.

What would you like to do?

• Start an online meeting
• Join a meeting
• Control the participants (moderation)
• Create a kMeet breakout room
• Protect the access to a meeting with a password and/or an encryption key
• Record and share a videoconference
• Share your screen with the participants
• Start the chat during an online meeting
• Stream the kMeet feed via Video Streaming
• Draw on kMeet

A question, problem or feedback?

• Solve an audio, video, or device access permission issue…
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share a review or suggestion about an Infomaniak product.

This guide explains how to join a video conference kMeet, the free video conferencing solution by Infomaniak.

Introduction

• To quickly obtain and share the link to the ongoing meeting, the creator must click on the user icon with a plus sign (+):
  

Connect to a meeting room

To join a kMeet that an administrator has already started:

1. Click here to access kMeet or open one of the applications.
2. Click the button to Join a meeting.
3. Enter the code for the meeting (e.g. 001-0002-003) or its link (which you can also open directly) - read the preamble below if you do not know how to obtain the discussion link.
4. Click the OK button:
   
5. If necessary, authorize access to your webcam and microphone from your browser or from one of the applications:
   
6. Enter a pseudonym or your first and last name.
7. Adjust the settings according to your preferences (if you want to disable the camera, for example).
8. Click on the blue button to join the meeting:
   
9. Enter the access password and/or encryption key if necessary, as provided by the meeting organizer.

This guide explains how to start an online meeting with kMeet the ethical free videoconferencing solution from Infomaniak.

Create a virtual meeting room

To do this:

1. Start the kMeet app (Web, desktop or mobile).
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the application (click here if you encounter any issues).
5. Enter a pseudonym or your first and last name.
6. If necessary, enable participant control, a password or a custom encryption key.
7. Click on Join the meeting.
8. Share the room link to invite participants to join you:
   

Participants can write in a common chat, annotate a screen share and even control a remote device.

It is also possible to share the video stream within a Video Streaming Broadcast (for example, to avoid depending on the connection to kMeet).

This guide explains how to start recording an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak, in order to obtain a video of the presentation in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Have a kDrive.
• To be the moderator of the videoconference to be recorded.
• Do not create a encrypted with a custom key.

Record a kMeet meeting on kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Click on the icon ◉ Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the videoconference on:
   
5. To stop the recording, click on the icon ⋮ at the bottom right corner and then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive as soon as the virtual room where the meeting took place is closed (i.e., as soon as all participants have left the videoconference).

The video recording is processed on the server side and does not generate any load for the computer of the participant who initiated it.

This guide explains how to use the screen sharing feature of kMeet the ethical free videoconferencing solution by Infomaniak.

Prerequisites

• Have the desktop app kMeet (desktop application for macOS / Windows) or the Web app kMeet (online service kmeet.infomaniak.com).
• Screen sharing is not possible with the mobile app.

Start screen sharing

To do this:

1. Start the kMeet app.
2. Create or join a meeting room.
3. Allow access to your webcam and microphone.
4. Click on the screen arrow icon to Share your screen:
   
5. To stop the broadcast, click the icon again.

If you encounter any issues, refer to this other guide.

This guide concerns the "Breakout Rooms" or “side rooms” that can be configured during an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak.

Preamble

• These breakout rooms allow you to split a main meeting into several simultaneous discussions in distinct virtual spaces.
• Only a moderator can create these rooms and manage participants between the main room and the subgroups​.

Create a breakout room

To add one or more breakout rooms:

1. Start kMeet as a moderator via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Once the participants are in the meeting, click on the multi-user icon in the kMeet toolbar.
3. Click on the button to add a breakout room:
   
4. Participants can then join the created room or leave it (by displaying the menu with the same button as in point 2 above):
   
5. The moderator can also force one of the participants to join one of the breakout rooms by clicking on the action menu on the right in the list:
   

This guide helps you solve any potential camera access issues with kMeet, the ethical videoconferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the microphone and the camera as soon as a video conference begins.

Allow camera access

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Continue, a pop-up should ask you to authorize the browser to access your microphone and camera:
   
5. If the popup does not appear automatically, check the icons present in the header of your browser:
   
   or here:
   

This guide explains how to resolve any issues during a kMeet meeting, the secure, unlimited and free videoconferencing solution from Infomaniak.

Screen sharing not possible

When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding…

• … the kMeet application
• … the browser (if you are using **kMeet** directly online without going through the application):

For example, on macOS, check and then activate the required permissions:

1. Go to System Settings under Privacy and Security then Screen Recording:
   
2. Add your browser if necessary, or even kMeet if you have the desktop app on your computer:
   
3. Also, familiarize yourself with the icons present in your browser's address bar and detect any potential authorization issues by clicking on the symbols:
   

Unable to see or hear the other party

If the conference has started, your contact has turned on their webcam and microphone, but you still can't see or hear them, ask them to check for a possible firewall on their machine or corporate network.

A firewall may allow solutions like Google Meet or Microsoft Teams without necessarily allowing kMeet streams.

In the firewall settings, here is what needs to be allowed:

• The port range is the same for TCP and UDP protocols: 30000 to 32767.
• For the turn server (recommended), add the TCP port 5349.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)

You can also switch connections (from Wi-Fi to 4G/5G, for example) to check if it is indeed a firewall that is causing the desynchronizations.

This guide explains how to use the chat feature thanks to the chat integrated into kMeet the ethical free videoconferencing solution by Infomaniak.

Preamble

• The chat supports the use of Emojis.
• It is also possible to:
  1. request the floor via the hand icon (Raise/Lower hand)
  2. to react with visual (and sound) emojis
     
  3. create a poll among participants (click on the Polls tab in the chat pane)

Start the chat between participants

For this:

1. Start the kMeet app.
2. Create or join a meeting room.
3. Click on the message bubble icon in the toolbar to Open/Close the chat and chat from a left sidebar:
   ‍

This guide explains how to manually approve or deny participants to a meeting kMeet.

Introduction

• To approve participants, you must have moderator status.
• To be a moderator, you must either be the first to connect or be designated later.
• In general, a person generates a kMeet and will therefore be the moderator throughout the meeting.
• However, if a meeting is created in the Infomaniak calendar, a kMeet link will be available to all event participants; it is therefore recommended that the event initiator log in a bit before the participants to set up their meeting (add a waiting room or a password etc.).

Approve or deny participants

To be a moderator:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Click on the button to start a new meeting.
3. Click on the dropdown arrow ‍ below to expand the advanced options.
4. Enable participant control:
   
5. Start the meeting.
6. Share the meeting link or code and, if necessary, the password and/or encryption key with your participants.
7. When your participants try to join the meeting, an audio notification prompts you to allow or deny them entry to the room.

You can designate a participant as a new moderator during the meeting.

Moderation options

Other moderation options are available:

1. Click on the ○○○ icon in the toolbar.
2. Click on the icon ○○○ in the right sidebar:
   
3. For example, choose to stop the video of all participants and access the settings from ○○○ at the bottom:
   
4. The options allow you to manage the expected behavior when new participants connect:
   
   1. all participants start with the microphone muted
   2. all participants start with the camera off
   3. all participants have the same interface display as the moderator (display of such participant in large on the layout, etc.), modifiable at any time by users but the moderator can update at any time to force the follow-up
   4. reaction emojis do not make any sound