Knowledge base

This guide explains how to troubleshoot potential issues during a kMeet meeting, Infomaniak's secure, unlimited, and free video conferencing service.

Unable to see or hear the other party

If the conference has started, and the other party has turned on their webcam and microphone, but you still cannot see or hear them, ask them to check if there is a firewall on their computer or company network.

A firewall can allow solutions like Google Meet or Microsoft Teams without necessarily allowing kMeet traffic.

In your firewall settings, you need to allow the following:

• UDP protocol: 443.
• For the turn server (recommended), add TCP port 443.
• Authorize the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)

You can also switch connections (e.g., from Wi-Fi to 4G/5G) to check if a firewall is causing the synchronization issues.

Screen sharing unavailable

When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding…

• … the kMeet application
• … the browser (if you are using kMeet directly online without using the application):

For example, under macOS, check and enable the required permissions:

1. Go to System Settings, then Privacy & Security, and finally Screen Recording:
   
2. Add your browser if necessary, and even kMeet if you have the desktop app on your computer:
   
3. Then, also familiarize yourself with the icons in your browser's address bar and identify any potential permission issues by clicking on the symbols:
   

This guide explains how to add a simple new, one-time event to a calendar in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Introduction

• To create a recurring event, please refer to this other guide.
• To schedule a meeting between several users and find the best time slot, please refer to this other guide about the appointment scheduling assistant.

Add a new event

To schedule a single event in a calendar managed by Infomaniak:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click the ‍Create button in the upper left corner.
3. Click on Event:
   
4. Fill in the various fields:
   • Color and title (subject) of the event
   • Date/time or duration, possible recurrence
   • Possible participants (see below)
   • kMeet link if the event corresponds to a meeting between several people
   • Geographical location or meeting room
   • Description or attachment from kDrive
   • Reminder (notification) deadline
   • Calendar concerned
5. Choose:
   1. the calendar in question
   2. whether the event should have a busy or free status (so as not to block any potential appointment scheduling)
   3. whether it should be public or private (and in this case, no one will see the event in your calendar unless they have editing rights)
6. Click SAVE to add the event to the selected calendar:
   

You can also click directly on the calendar to add a new event by dragging your mouse over the desired time period:

The editing window can be moved on the screen and even inserted into the left sidebar for better calendar visibility:

Add participants to the event

To invite users, add their name or email address when creating the event or later:

You will be notified of their acceptance or rejection if they follow the procedure sent to them by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

This guide explains how to broadcast an online meeting using kMeet in a separate stream accessible via a unique URL, thanks to Infomaniak's Video Streaming service.

✘ UNAVAILABLE‍ with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com) 

Introduction

• Broadcasting a typical conference-style meeting in a Video Streaming feed rather than within the kMeet application offers several advantages:
  • Public, large-scale broadcasting without having to restrict access to an audience limited to invited individuals.
  • Attracting a wider audience, such as for conferences, webinars, or live events where hundreds or thousands of viewers can follow the event without joining a private call.
  • Allows reaching an unlimited number of viewers.
  • No need to manage access for each participant; the stream can simply be viewed via a link.
  • A simple web browser is sufficient to access the streaming feed.
  • Passive access: viewers are not forced to participate actively or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No voice interruptions or disruptions related to microphone management; this allows for a smoother, more speaker-focused stream.
  • Higher streaming resolution when kMeet may be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the video streaming share link

Prerequisites

• You must be a moderator of kMeet to be able to create a live streaming link.
• It is not necessary to have an Infomaniak video streaming plan.

Next:

1. Start kMeet via ksuite.infomaniak.com/kmeet or from one of the applications for desktop or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose Start live broadcast:
   
4. Click the button to Start:
   
5. Please wait while the video streaming feed is created.a symbol displayed on kMeet, along with an audible signal, indicates the start of the video streaming.
6. In the same location, once the stream link is displayed, click on the icon to the right to copy the URL corresponding to the live stream; paste the URL into a message for the participants or anyone who needs to attend the live stream:
   

The stream is broadcast continuously for a maximum of 24 hours, and will no longer be accessible once the kMeet meeting is stopped.

This guide explains how to use the kMeet feature, Infomaniak's ethical and free video conferencing solution, which allows you to display real-time subtitles during meetings, thereby facilitating understanding of the discussions and meeting accessibility needs, and even enabling translation at a later stage.

Prerequisites

• The meeting moderator must have at least kSuite (Business or Enterprise plans only).
• If subtitles are enabled, all participants (even anonymous users or those without kSuite) can enable the automatic transcription feature.

Automatically caption participants' speech

You can display an automatic transcript of the speech of participants in a kMeet meeting:

1. Start the kMeet app (Web, desktop, or mobile).
2. Create or join a meeting room.
3. Allow access to your microphone.
4. Click on the ○○○ icon in the toolbar.
5. Click on Enable subtitles.
6. What is spoken by the participants is displayed at the bottom of your kMeet window:
   
7. To stop displaying subtitles on your screen, click on the appropriate menu again (see point 5 above).

If you encounter any problems, please refer to this other guide.

This guide explains how to generate a summary of an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution.

Get a kMeet meeting report

Prerequisites

• You must have a paid kDrive account (standalone or as part of a kSuite, my kSuite+, etc. plan).
• Do not create a video conference encrypted with a custom key.

To enable the meeting minutes feature for your video conferences:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop and mobile devices.
2. Click on the ◉ Start recording icon (refer to this other guide for more information).
3. Enable the summary.
4. Log in to your Infomaniak account:
   
5. Select a kDrive to save the video conference to.
6. Then, click the button to start the recording:
   
7. To stop the video recording, click Stop recording.
8. Confirm:
   
9. Choose whether you want to go to the location of the record on kDrive:
   
10. The report is available at the root of the chosen kDrive, in text format .md; you can view it directly on kDrive.

This guide concerns the "Breakout Rooms" that can be configured during an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution.

Introduction

• These breakout rooms allow you to split a main meeting into several simultaneous discussionsin separate virtual spaces.
• Only a moderator can create these rooms and manage participants between the main room and the sub-groups.

Create a breakout room

To add one or more breakout rooms:

1. Start kMeet as a moderator via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Once the participants are in the meeting, click on the multi-user icon in the kMeet toolbar.
3. Click the button to add a breakout room:
   
4. Participants can then join or leave the created room (by displaying the menu using the same button as in point 2 above):
   
5. The moderator can also force one of the participants to join one of the breakout rooms by clicking on the action menu on the right in the list:
   

This guide helps you troubleshoot audio issues (microphone and speakers) with kMeet, Infomaniak's ethical video conferencing solution.

Introduction

• For kMeet to function, it must be granted permission to access your microphone.
  • This request usually appears via a pop-up window in the top left corner of your browser or when you launch the application for the first time.
• An audio problem can be of two types:
  • either others cannot hear you (Microphone problem),
  • or you cannot hear others (Speakers/Output problem).

Troubleshooting audio issues: possible solutions

1. Check the hardware and basic settings

1. The "Mute" button: check that your microphone is not muted in the kMeet interface (red microphone icon) or via a physical button on your headset/microphone:
   
2. Connections: if you are using an external headset or microphone, unplug it and plug it back in (use direct USB ports rather than hubs).
3. System volume: Make sure the volume on your computer or mobile device is not set to zero or in "Do Not Disturb" mode.

2. Configure audio settings in kMeet (Computer)

Whether on the app or in your browser, you can precisely choose your devices:

1. Go to Settings:
   
2. Go to the Audio tab:
   
3. Microphone: select the correct device from the list.
   1. Speak: a blue volume bar should move if the microphone picks up sound.
4. Audio output: select your speakers or headset.
   1. Click "Test" to verify that you can hear the test sound.

3. (Re)authorize the microphone in the web browser

If you are using kMeet via Chrome, Firefox, Safari, or Edge:

• 
• Click on the lock icon (or the site settings) to the left of the URL address (kmeet.infomaniak.com).
• Make sure that "Microphone" is set to Allow.
• If you change this setting but see no noticeable effect, refresh the page (F5).

4. Check System Permissions (Windows, macOS, Mobile)

On macOS (often overlooked):

1. Go to the Apple menu > System Settings > Privacy & Security.
2. Click on Microphone.
3. Make sure that your browser (Chrome, Firefox) or the kMeet application is checked.

On Windows:

1. Go to Settings > Privacy & Security > Microphone.
2. Make sure the "Microphone access" option is enabled.
3. Make sure "Allow desktop apps to access your microphone" is also enabled for kMeet or your browser.

On Mobile (iOS and Android):

• iOS: Settings > kMeet > Make sure Microphone is enabled. Also, check in Settings > Privacy > Microphone.
• Android: Settings > Apps > kMeet > Permissions > Microphone > Allow only while using the app.

5. Special case: Disable blocking extensions

Some browser extensions (AdBlockers, privacy protection extensions such as uBlock Origin or Privacy Badger) may sometimes block audio/video streams.

• Try disabling your extensions or opening the kMeet link in a private browsing window to test.

6. About Firefox and WebRTC

You can try disabling WebRTC in Firefox for testing purposes (via media.peerconnection.enabled = false), but this is not recommended: kMeet uses WebRTC technology to function; if you disable it, video conferencing may stop working altogether.

If Firefox is causing problems:

1. Check the settings in Firefox > Privacy & Security > Permissions.
2. Next to "Microphone", click on Settings and make sure that kmeet.infomaniak.com is not in the "Block" list.
3. Also, check that Autoplay is enabled for audio on kMeet.

7. As a last resort: Change devices

If the problem persists, it is likely due to a hardware failure or a driver conflict on the device:

• Join the meeting from another device (switch from your computer to your smartphone using the kMeet app).
• Get the meeting link/code via the sharing/invitation:
  

This guide helps you troubleshoot potential camera access issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system such as Windows or macOS will necessarily ask for permission to access the microphone and camera as soon as a video conference starts.

Allow access to the camera

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Continue; a pop-up should appear, asking you to authorize your browser to access your microphone and camera:
   
5. If the popup does not appear automatically, check the icons in your browser's header:
   
   or here:
   
6. Your browser settings (here: Chrome) may also allow you to adjust the permission settings and choose a camera if several are available:
   

Your camera isn't working? Check the physical cover.

If your image remains black even though the camera is enabled, the lens may be covered by a built-in privacy cover.

Many laptops have a small mechanical cursor above the screen:

• Observe the camera lens at the top of your screen.
• If you see a red dot or an opaque mark on the lens, the cover is closed.
• Slide the slider sideways to release the image.

This guide explains how to add a password and an encryption key to a kMeet meeting, Infomaniak's ethical and free video conferencing solution.

Protect a meeting with a password

When creating your meeting room, you can protect it with a password, which you will need to share with all participants so they can connect:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Click on Security options.
5. Activate the toggle switch for Protect access.
6. Create the password.
7. Continue to start the meeting:
   
8. Specify the name you want to use as a meeting participant.
9. Share the meeting link or code, as well as the password (which you can display again at this step), with your participants:
   
   • You can review the password if necessary by inviting participants using the dedicated button:
     

Secure a meeting with an encryption key (E2E)

Prerequisites

• This feature works only with desktop apps and up-to-date browsers based on the Chromium (e.g., Opera, Brave, Google Chrome, etc.).

Then, follow the procedure above until step 4. Once in the security options:

1. Activate the toggle switch to enable end-to-end encryption:
   
2. When the video conference starts, an audio message will play to announce the end-to-end encryption.

This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, to obtain a video recording of the session stored on kDrive, Infomaniak's cloud storage service.

Introduction

• Video recording
  • takes place on the server
  • does not generate any load on the participant's computer that initiated it
  • is in .mp4 video format
  • has a maximum duration of 3 hours.
• The video will not be available until someone manually stops the recording.

Record a kMeet meeting as a video on kDrive

Prerequisites

• Own a kDrive (standalone or as part of a kSuite, my kSuite, etc. offer).
• Do not create a video conference encrypted with a custom key.

To record the meeting on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop and mobile devices.
2. Click on the ◉ Start recording icon.
3. Enable video recording and the text summary feature if needed.
4. Log in to your Infomaniak account:
   
5. Select a kDrive to save the video conference to.
6. Next, click the button to start the video – an audio message will notify participants that the recording has begun:
   
7. To stop the video recording, click Stop recording:
   
8. Confirm:
   
9. Choose whether you want to go to the location of the recording on kDrive:
   
10. The file is saved in the root directory of the selected kDrive:
    

This guide explains how to join a kMeet video conference, the free video conferencing solution by Infomaniak.

Introduction

• To quickly obtain and share the link to the current meeting, the creator must click on the user icon with a plus sign (+):
  

Join a meeting room

To join a kMeet that an administrator has already started:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Click the button to Join a meeting.
3. Enter the code for the meeting (e.g. 001-0002-003) or its link (which you can also open directly) - see the introduction below if you can't find how to get the discussion link.
4. Click the OK button:
   
5. If necessary, allow access to your webcam and microphone from your browser or from one of the applications:
   
6. Enter a nickname or your first and last name.
7. Adjust the settings according to your preferences (e.g., if you want to disable the camera).
8. Click the blue button to join the meeting:
   
9. If necessary, enter the access password and/or encryption key provided by the meeting organizer.

Thank you for choosing kMeet Infomaniak as your video conferencing solution for individuals & businesses:

• Unlimited audio and video calls
• Access without registration
• Compatibility: Web, mobile, and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing, remote control tools
• Breakout rooms
• Integration with the calendar (creation of a video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy protection (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

What would you like to do?

• Create an online meeting
• Join a meeting
• Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.
• Manage participants (moderation)
• Create a kMeet breakout room
• Secure meeting access with a password and/or encryption key
• Record and share a video conference
• Share your screen with participants
• Remotely control a device with kMeet
• Start the chat during an online meeting
• Broadcast the kMeet stream via Video Streaming
• Draw on kMeet
• Replace Skype with kMeet

Have a question, problem, or feedback?

• Troubleshoot an audio, video, or device access permission issue…
• If you encounter a problem, please consult the knowledge base before contacting support.
• Click here to share feedback or a suggestion about an Infomaniak product.

This guide explains how to start an online meeting with kMeet, Infomaniak's ethical and free video conferencing solution.

Introduction

• There is no limit to the number of participants with the paid kSuite plans.
• Participants can write in a shared chat, annotate a screen sharing session, and even control a remote device.
• To create a meeting room in advance and invite participants by creating a related event in the Infomaniak calendar, please refer to this other guide.
• It is also possible to share the video stream within a Video Streaming broadcast (this is useful, for example, to avoid relying on the kMeet connection).

Create a virtual meeting room

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the application (click here if you have any issues).
5. Enter a username or your first and last name.
6. If necessary, enable participant control, a password, or a custom encryption key.
7. Click on Join the meeting.
8. Share the meeting link to invite participants to join you:
   

This guide explains how to manually allow or deny participants to a kMeet meeting.

Introduction

• Once the option is enabled, each participant can approve the arrival of subsequent participants.
• If a meeting is created from the Infomaniak calendar, a kMeet link can be added, which will be accessible to all event participants; it is therefore recommended that the event initiator log in a little before the participants if they wish to configure their meeting (add a waiting room or a password, etc.).

Approve or reject participants

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop or mobile devices.
2. Click the button to start a new meeting:
   
3. Click on the chevron ‍ below the meeting name to expand the advanced options.
4. Enable participant control:
   
5. Start the meeting.
6. Share the meeting link or code, and if necessary, the password and/or encryption key with your participants.
7. When your participants try to join the meeting, an audible notification prompts you to allow or deny them access to the room:
   
8. You can exclude a participant, who was previously accepted, during the meeting:
   
9. The moderator can also disable the "waiting room" activated in step 4 above once the meeting has started:
   1. Click on the ○○○ icon in the toolbar.
   2. Click on Security options:
      
   3. Disable the option to no longer have to manage new arrivals in the meeting:
      

Moderation options

Other moderation options are available:

1. Click on the ○○○ icon in the toolbar.
2. Click on Settings:
   
3. Click on Moderation.
4. The options allow you to manage the expected behavior when new participants connect:
   
   1. all participants start with their microphone muted
   2. all participants start with their camera turned off
   3. all participants have the same interface display as the moderator (a specific participant is displayed in large format on the layout, etc.), which can be modified at any time by the users, but the moderator can update it at any time to enforce the setting
   4. the recording will use the same interface display as the moderator (a specific participant is displayed in large format on the layout, etc.)
   5. reaction emojis do not produce any sound

This guide explains how to use the screen sharing feature of kMeet, Infomaniak's ethical and free video conferencing solution.

Prerequisites

• Have the desktop app kMeet (desktop application for macOS/Windows) or the mobile app kMeet (application for smartphone or Android tablet).
  • The web app kMeet (online service kmeet.infomaniak.com) is also compatible.
  • Screen sharing is not yet possible with the mobile iOS app.
• If this is your first time using the app or sharing your screen, the permissions requested by the operating system (macOS, Windows, etc.) or the browser (Chrome, Firefox, etc.) may require a restart of the application, and therefore an interruption of the meeting.

Start screen sharing

To start sharing your screen:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for desktop or mobile devices.
2. Create or join a meeting room.
3. Click on the arrowed screen icon to Share your screen:
   
4. Read any warning message displayed by your device and grant permission to access the screen content.
5. By default, the entire screen will be shared in the next step, but you can also choose a specific window, such as that of an application, to restrict participants' view to a specific activity on the device.
   • Note that if the purpose of sharing is to allow participants to interact by drawing, you must choose to share the entire screen.
6. Click the button to start sharing:
   
7. To stop the broadcast, click the toolbar icon again.

This guide explains how to use the chat feature integrated into kMeet, Infomaniak's ethical and free video conferencing solution.

Start a chat between kMeet participants

To do this:

1. Start the kMeet app.
2. Create or join a meeting room.
3. Click on the message bubble icon in the toolbar to Open/Close the chat and chat from a side panel on the left.
   • Close the chat/polls panel if necessary:
     ‍

React in real time, create a poll

• The chat supports the use of Emojis.
• It is also possible to:
  1. request to speak using the hand icon (Raise/Lower hand)
  2. react with visual (and audible) emojis and GIFs — they will appear in the conversation area
     
  3. create a poll among the participants (click on the Polls tab in the chat panel):
     

This guide explains how to use the drawing feature with kMeet, Infomaniak's ethical and free video conferencing solution, which allows participants to collaborate visually.

Display a collaborative whiteboard

It is possible to display a blank area where all participants can enter information:

1. Start the kMeet desktop app, then create or join a meeting room where the users will be located.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Click on Show whiteboard:
   
4. The drawing area will be displayed for all participants, and each person can write what they want in it.
5. Each participant's cursor is displayed:
   

Drawing on a screen sharing session

Prerequisites

• Have the desktop app kMeet (desktop application on macOS / Windows / Linux).
• Share your entire screen, not just a single application window (point 2 below).

Next:

1. Start the kMeet desktop app, then create or join a meeting room where the users will be located.
2. One of the participants initiates a screen sharing session (desktop app only - see prerequisites).
3. The other participants in the meeting can then draw collaboratively on the shared screen:
   1. Click on the pencil icon in the bottom toolbar to draw on the screen.
   2. Change the pen color if necessary:
      
   3. If the screen sharing is not initiated from the kMeet application (desktop version), this message will appear for participants who want to activate the drawing feature:
      

It is also possible to take control of the device during a screen sharing session.

This guide explains how to use the remote control feature for a device whose screen is shared, with kMeet, Infomaniak's ethical and free video conferencing solution.

Prerequisites

• Have the desktop app kMeet (desktop application on macOS / Windows).
• Share an entire screen and not just an application window.

Take control of a device

For user A to be able to take control of user B's computer:

1. Start the kMeet desktop app, then create or join a meeting room where users A & B should be.
2. User A should click on the action menu.○○○ in the upper right corner of user B's thumbnail.
3. User A must click on Start remote control, and follow the same steps to stop the remote control:
   ‍‍
4. User B receives a notification in the app to validate and accept the device control request.

It is also possible to simply annotate a screen sharing session without taking control of the device.

This guide explains how to start an audio or video conversation between one or more users using kChat, Infomaniak's ethical and free video conferencing solution, kMeet.

Introduction

• The call feature in kChat is available on all Web (browser), mobile (iOS/Android), and desktop (macOS/Windows) versions.

Create a meeting between kChat users

To be able to chat in a virtual room using your device's microphone and webcam, simply press the Call button visible in any kChat conversation, private or public channel, via the application or directly in the browser:

• Call a user directly if you are in a direct conversation with them, or start a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is in “Do Not Disturb” mode will not trigger a ringtone or call notification on their device, but they will see the message in the conversation.
• The microphone is enabled by default when the call is answered, but the camera is not.
• View the meeting participants (who accepted, declined, or missed it) using avatars in the kChat message.
• Once the call has started, an emoji will appear in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video conference (kMeet) will also be visible in the kChat conversation (and vice versa).
• Notifications regarding the start and end of the meeting are displayed automatically in the relevant kChat conversation thread:
  ‍

Specifics for calls within channels

• The call will not ring for the call recipients, but they will see a message in kChat as well as a notification.
• A message (as a warning) will appear if you want to start a call in a channel with more than 7 users.

Infomaniak offers you the possibility of replacing Skype with its own solutions, whether for individual calls, remote meetings, or group discussions.

kMeet, the video conferencing solution for individuals & businesses

Despite its initial success, the Skype communication platform has seen its usage decline with the emergence of solutions better integrated into new collaborative practices.

One of the easiest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility with web, mobile, and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing and remote control tools
• Sub-commission rooms (breakout rooms)
• Integration with the calendar (create a video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy-focused (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

Replace Skype with kMeet

The kMeet alternative to replace Skype can be implemented in several ways:

1. Quick start without registration

To start a private conversation between several people on the Internet, simply have one of them go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser such as Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which will indicate to future participants the subject of the discussion they are joining.
4. Click the button to Continue:
   
5. Grant the necessary permissions to kMeet:
   
6. Enter your name, which is what the other participants will see.
7. Enable or disable any communication methods if they should not be used at this time.
8. Click the button to join the virtual meeting room (as the first participant, since no one else has been invited yet):
   
9. The chat room has now been created, and you can copy the information about this session and send it to your contacts so they can join you (they only need to click the link you send them).
10. Close the information window so you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, camera, etc.:
    

To discover all the possibilities that kMeet offers, please refer to this other guide.

2. Planning and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conferencing link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the big day, they can join the meeting with a single click, without needing to register or install any software.

Benefit: you centralize meeting management, reduce forgotten meetings, and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for my kSuite for free to get a mail address, for example anna.alpha@ikmail.com, and especially to access Infomaniak services.
2. Log in to the calendar at ksuite.infomaniak.com/calendar, then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically generate a kMeet link, which will be added to the event.
5. Click the button to save your event:
   
6. Answer YES to the prompt to send notifications to guests.
7. Invitations will then be automatically sent by email to the participants, containing the clickable kMeet link that allows them to join the online discussion when the time comes:
   
8. The kMeet meeting link is also visible directly in the event within the calendar.

3. Call your contact as you would with Skype

To start a conversation at any time with a contact previously saved in your address book, you both need to have kChat, which is available within Infomaniak's kSuite. To set up this solution, which can also be extended to an entire group of contacts:

1. Sign up for kSuite to gain access to the corresponding Infomaniak services.
2. Configure users (they can even be external) in kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open in it, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video conferencing calls on kChat.
5. Your contact can then answer; the call will be made using kMeet technology within kChat or on the kMeet app if it is installed.