Knowledge base

This guide explains how to manually authorize or refuse participants in a kMeet meeting.

Approving or refusing participants

1. Log in to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Activate participant authorization via the options to the left
   
   
     
   
4. Join the meeting
5. Share the link or meeting code as well as the password and/or the encryption key with your participants
6. When your participants try to join the meeting, a sound notification will invite you to authorize or refuse access to the meeting room

Activating participant management after creating a meeting

1. Log in to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Click the  Checking the participants icon 
     
   
   
      
   
4. Click Save
5. Share the link or meeting code as well as the password and/or the encryption key with your participants
6. When your participants try to join the meeting, a sound notification will invite you to authorize or refuse access to the meeting room

Find out more

• kMeet: Getting started guide
• How to secure a videoconference with kMeet
• How to record a videoconference with kMeet

This guide helps you solve any audio problems with  kMeet , the ethical videoconferencing solution offered by Infomaniak.

1. (Re)authorize multimedia on computer

By going to the kMeet Settings at the top right of your screen ( the cog wheel ) you will (re)activate requests for authorization to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with the kMeet application on computer

Examples with the online version in your web browser

• You can also check that a padlock in the address bar of your browser is not blocking your multimedia access by simply clicking on this padlock.

2. Check multimedia on smartphone

If you have installed kMeet on iPhone

1. Go to Settings > Privacy & Security
2. Tap a hardware feature, like “Camera,” “Local Area Network,” Bluetooth, or Microphone
3. Check the settings related to kMeet in the list of apps
4. Then go to Settings > Privacy & Security > Security Control
5. Tap "Manage Shares & Access," tap Continue, then follow the onscreen instructions to see if a setting might be interfering with kMeet

If you have installed kMeet on Android

1. On your phone, open the Settings app
2. Tap Apps
3. Find kMeet otherwise tap Show all apps then select your app
4. Tap Permissions
5. Tap a permission setting to edit it, then select Allow

3. Windows Utility for Audio Problems

1. First try to access the Windows settings section Privacy .
2. Check that the accesses are activated in particular "Allow applications to access the camera" and "Choose Microsoft Store applications that can access the camera"
3. Enable “Windows Search”, “Camera” and “Application Connector”
4. For the microphone, follow the same steps

If it still doesn't work:

1. Go to Searchin the taskbar, type Audio troubleshooter , then select Find and fix audio playback problems from the results to launch the troubleshooter
2. Select Next , then select the device you want to troubleshoot, then continue to the troubleshooter

4. Join the current meeting with a different device

If you encounter an audio/video problem during a kMeet meeting, join it from another device.

Were you on a computer? Use your smartphone! Or the opposite...

1. On the meeting in progress with your problem device, invite a new participant in order to obtain the meeting code
   
   
2. From a new device, open a web browser (Chrome, Safari, Firefox, etc.)
3. Go to https://kmeet.infomaniak.com
4. Click Join Meeting
5. Enter the meeting code (https://kmeet.infomaniak.com/ followed by the letters of the meeting link); example:

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

1. Open Firefox
2. Type in the Firefox address bar about:config
3. Find the media.peerconnection.enabled parameter . To avoid performing the search manually, it is possible to type this parameter in the search box
4. Pass it to “ false ”
5. Access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4

This guide explains how to use the new draw feature in Infomaniak kMeet.

Prerequisites:

• You must have the desktop version of the kMeet app
• Activate screen sharing in the kMeet desktop app

Draw in kMeet

1. Open the kMeet app on your Windows, Apple or Linux PC
2. Create or join a meeting in kMeet
3. Click on the icon in the actions menu to start screen sharing
4. Other participants in the meeting will now be able to draw on your shared screen

Find out more

• kMeet: getting started guide
• kMeet: remote desktop

This guide explains how to join a kMeet meeting.

How to log in to a meeting room 

1. Start kMeet via kmeet.infomaniak.com or from one of the applications
2. On the login page, enter the meeting code (e.g., 001-0002-003) or follow the link to access the meeting
3. authorize access to your webcam and microphone via your browser or from one of the applications
4. Enter a nickname or your name and first name
5. If necessary, enter the login password and/or the encryption key provided by the organizer of the meeting

Find out more

• kMeet: Getting started guide
• How to write to the participants in a meeting
• How to share your screen with kMeet 

This guide explains how to use the new remote desktop feature in Infomaniak kMeet.

Prerequisites:

• You must have the kMeet desktop app
• Start screen sharing in the kMeet desktop app
• Share your full screen, not just a single app

Remote desktop in kMeet

1. Open the kMeet app on your Windows, Apple or Linux PC
2. Create or join a meeting in kMeet
3. Click on the icon in the actions menu to start sharing your entire screen.
4. The other participants in the meeting must click on the icon in the top right of the display tile showing the person sharing their screen
   
   


5. Click on Start remote control
6. The participant who is sharing their screen will receive a notification asking them to approve the remote desktop request; click on Accept

Find out more

• kMeet: getting started guide
• kMeet: draw

This guide explains how to add a password and an encryption key to a kMeet meeting. 

Protecting a meeting with a password

After creating your meeting room, you can protect it with a password that you will need to provide to all your participants to enable them to log on.

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
   
   
   
    
4. Join the meeting
5. Share the link or the meeting code as well as the password with your participants

Securing a meeting with a custom encryption code

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Create an encryption key in the options to the left
   
   
   
    
4. Join the meeting
5. Share the link or the meeting code as well as the encryption key with your participants

Creating the password after creating a meeting

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
4. Join the meeting
5. Click the  Security options icon
6. Activate the Password
   
   
   
    
7. Click Save
8. Share the link or the meeting code as well as the password with your participants

Creating the encryption key after creating a meeting

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
4. Join the meeting
5. Click the  Security options icon
6. Activate the Custom encryption key
   
   
   
     
7. Click Save
8. Share the link or the meeting code as well as the password with your participants

Find out more

• kMeet: Getting started guide
• How to manage the participants in your meetings
• How to save a videoconference with kMeet

Question: do you have a whistleblower protection policy?

Answer: Yes, Infomaniak has a whistleblower protection policy. You can find additional information at the following address: https://news.infomaniak.com/en/security-and-data-protection/

Learn more

• Presentation of Infomaniak services

This guide explains how to record an online meeting organized with kMeet.

Requirements

This feature requires kDrive.

How to record a meeting

1. Create or join a meeting via kmeet.infomaniak.com 
2. In the meeting room, click the icon at the bottom right 
3. In the menu that appears, select the Start recording icon
4. If necessary, log in to your Infomaniak account and select a kDrive to record the conversation
5. To stop the backup, click the icon at the bottom right again and then Stop recording
6. The recording is available at the root of the selected kDrive

Find out more

• kMeet: Getting started guide
• How to secure a videoconference with kMeet
• How to manage the participants in a kMeet meeting

Thank you for choosing the Infomaniak Meet videoconference solution!

These guides will help you organize your meetings, secure them with a password or an encryption key, share your screen, record your videoconferences and much more!

To start

Download the kMeet app to your devices:

• Windows
• macOS
• Linux
• iPhone/iPad
• Android

What do you want to do?

• Create an online meeting
• Join a meeting
• Manage the participants (moderation)
• Protect access to a meeting with a password and/or an encryption key
• Record and share a videoconference
• Share your screen with the participants
• Start chatting during an online meeting

A question or feedback?

• FAQ to read first
• Our support is available 7/7
• Don't hesitate to share your suggestions with us

This guide explains how to start an online meeting with kMeet.

How to create a meeting room 

1. Start kMeet via kmeet.infomaniak.com or from one of the applications
2. On the login page, enter a name for your meeting room
3. Authorize access to you webcam and microphone via your browser or from the application
4. Enter a nickname or your name and first name
5. If necessary, activate participant management, a password or a custom encryption key
6. Click Join the meeting

Find out more

• kMeet: Getting started guide
• How to secure a videoconference with kMeet
• How to manage access to your meetings with kMeet