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    Knowledge base

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    Knowledge base FAQ - Knowledge base kMeet
      13 FAQ(s) found
      kMeet: managing participants

      This guide explains how to manually authorize or refuse participants in a kMeet meeting.

      Have you already installed the kMeet app on your macOS, Windows, Linux, iOS, and Android. devices? It's free!

      Approving or refusing participants

      1. Log in to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Activate participant authorization via the options to the left

        sign
          
      4. Join the meeting
      5. Share the link or meeting code as well as the password and/or the encryption key with your participants
      6. When your participants try to join the meeting, a sound notification will invite you to authorize or refuse access to the meeting room

      Activating participant management after creating a meeting

      1. Log in to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Click the sign Checking the participants icon 
          

        sign
           
      4. Click Save
      5. Share the link or meeting code as well as the password and/or the encryption key with your participants
      6. When your participants try to join the meeting, a sound notification will invite you to authorize or refuse access to the meeting room

      Find out more

      • kMeet: Getting started guide
      • How to secure a videoconference with kMeet
      • How to record a videoconference with kMeet


      Updated 26.01.2023 Link to this FAQ:
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      Solve a kMeet audio problem

      This guide helps you solve any audio problems with  kMeet , the ethical videoconferencing solution offered by Infomaniak.


      1. (Re)authorize multimedia on computer

      By going to the kMeet Settings at the top right of your screen ( the cog wheel ) you will (re)activate requests for authorization to access multimedia functions:

      1. access to a microphone (choose the device that suits you)
      2. access to the camera if there is one

      Examples with the kMeet application on computer
      sign sign

      Examples with the online version in your web browser
      sign sign

      • You can also check that a padlock in the address bar of your browser is not blocking your multimedia access by simply clicking on this padlock.

      2. Check multimedia on smartphone

      If you have installed kMeet on iPhone

      1. Go to Settings > Privacy & Security
      2. Tap a hardware feature, like “Camera,” “Local Area Network,” Bluetooth, or Microphone
      3. Check the settings related to kMeet in the list of apps
      4. Then go to Settings > Privacy & Security > Security Control
      5. Tap "Manage Shares & Access," tap Continue, then follow the onscreen instructions to see if a setting might be interfering with kMeet

      If you have installed kMeet on Android

      1. On your phone, open the Settings app
      2. Tap Apps
      3. Find kMeet otherwise tap Show all apps then select your app
      4. Tap Permissions
      5. Tap a permission setting to edit it, then select Allow

      3. Windows Utility for Audio Problems

      1. First try to access the Windows settings section Privacy .
      2. Check that the accesses are activated in particular "Allow applications to access the camera" and "Choose Microsoft Store applications that can access the camera"
      3. Enable “Windows Search”, “Camera” and “Application Connector”
      4. For the microphone, follow the same steps

      If it still doesn't work:

      1. Go to Searchin the taskbar, type Audio troubleshooter , then select Find and fix audio playback problems from the results to launch the troubleshooter
      2. Select Next , then select the device you want to troubleshoot, then continue to the troubleshooter

      4. Join the current meeting with a different device

      If you encounter an audio/video problem during a kMeet meeting, join it from another device.

      Were you on a computer? Use your smartphone! Or the opposite...

      1. On the meeting in progress with your problem device, invite a new participant in order to obtain the meeting code
        sign
      2. From a new device, open a web browser (Chrome, Safari, Firefox, etc.)
      3. Go to https://kmeet.infomaniak.com
      4. Click Join Meeting
      5. Enter the meeting code (https://kmeet.infomaniak.com/ followed by the letters of the meeting link); example:sign

      5. Disable WebRTC in Firefox

      As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

      1. Open Firefox
      2. Type in the Firefox address bar about:config
      3. Find the media.peerconnection.enabled parameter . To avoid performing the search manually, it is possible to type this parameter in the search box
      4. Pass it to “ false ”
      5. Access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4


      Updated 30.01.2023 Link to this FAQ:
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      kMeet: draw

      This guide explains how to use the new draw feature in Infomaniak kMeet.

      Prerequisites:

      • You must have the desktop version of the kMeet app
      • Activate screen sharing in the kMeet desktop app

      Draw in kMeet

      Important: screen sharing must be started by a participant using the kMeet application, and only participants who are screen sharing are able to draw.
      1. Open the kMeet app on your Windows, Apple or Linux PC
      2. Create or join a meeting in kMeet
      3. Click on the sign icon in the actions menu to start screen sharing
      4. Other participants in the meeting will now be able to draw on your shared screen

      Find out more

      • kMeet: getting started guide
      • kMeet: remote desktop


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      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      kMeet: joining a meeting

      This guide explains how to join a kMeet meeting.

      Have you already installed the kMeet app on your macOS, Windows, Linux, iOS, and Android devices? It's free!

      How to log in to a meeting room 

      1. Start kMeet via kmeet.infomaniak.com or from one of the applications
      2. On the login page, enter the meeting code (e.g., 001-0002-003) or follow the link to access the meeting
      3. authorize access to your webcam and microphone via your browser or from one of the applications
      4. Enter a nickname or your name and first name
      5. If necessary, enter the login password and/or the encryption key provided by the organizer of the meeting

      Find out more

      • kMeet: Getting started guide
      • How to write to the participants in a meeting
      • How to share your screen with kMeet 


      Updated 26.01.2023 Link to this FAQ:
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      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      kMeet: remote desktop

      This guide explains how to use the new remote desktop feature in Infomaniak kMeet.

      Prerequisites:

      • You must have the kMeet desktop app
      • Start screen sharing in the kMeet desktop app
      • Share your full screen, not just a single app

      Remote desktop in kMeet

      Important: screen sharing must be started by a participant using the kMeet application, and only participants who are screen sharing are able to control your PC remotely.
      1. Open the kMeet app on your Windows, Apple or Linux PC
      2. Create or join a meeting in kMeet
      3. Click on the sign icon in the actions menu to start sharing your entire screen.
      4. The other participants in the meeting must click on the sign icon in the top right of the display tile showing the person sharing their screen

        sign

      5. Click on Start remote control
      6. The participant who is sharing their screen will receive a notification asking them to approve the remote desktop request; click on Accept
      Important: Infomaniak support may not use this feature to control your PC remotely under any circumstance.

      Find out more

      • kMeet: getting started guide
      • kMeet: draw


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      kMeet: securing an online meeting (password, encryption key)

      This guide explains how to add a password and an encryption key to a kMeet meeting. 

      Have you already installed the kMeet app on your macOS, Windows, Linux, iOS, Android devices? It's free!

      Protecting a meeting with a password

      After creating your meeting room, you can protect it with a password that you will need to provide to all your participants to enable them to log on.

      1. Go to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Define a password in the options to the left


        sign
         
      4. Join the meeting
      5. Share the link or the meeting code as well as the password with your participants

      Securing a meeting with a custom encryption code

      This feature only functions with our office applications and on updated browsers based on Chromium architecture (e.g., Chromium, Opera, Brave, Google Chrome, etc.). All participants must enter the selected encryption code to hear the conversations. If they do not, they will only hear a loud crackling noise.

      1. Go to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Create an encryption key in the options to the left


        sign
         
      4. Join the meeting
      5. Share the link or the meeting code as well as the encryption key with your participants

      Creating the password after creating a meeting

      1. Go to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Define a password in the options to the left
      4. Join the meeting
      5. Click the sign Security options icon
      6. Activate the Password


        sign
         
      7. Click Save
      8. Share the link or the meeting code as well as the password with your participants

      Creating the encryption key after creating a meeting

      This feature only functions with our office applications and on updated browsers based on Chromium architecture (e.g., Chromium, Opera, Brave, Google Chrome, etc.). All participants must enter the selected encryption code to hear the conversations. If they do not, they will only hear a loud crackling noise.
      1. Go to kmeet.infomaniak.com or one of the applications
      2. Create your meeting room
      3. Define a password in the options to the left
      4. Join the meeting
      5. Click the sign Security options icon
      6. Activate the Custom encryption key


        sign
          
      7. Click Save
      8. Share the link or the meeting code as well as the password with your participants

      Find out more

      • kMeet: Getting started guide
      • How to manage the participants in your meetings
      • How to save a videoconference with kMeet


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      Thank you for your feedback. Improve this FAQ?
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      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Whistleblower protection policy

      sign

      Question: do you have a whistleblower protection policy?

      Answer: Yes, Infomaniak has a whistleblower protection policy. You can find additional information at the following address: https://news.infomaniak.com/en/security-and-data-protection/


      Learn more

      • Presentation of Infomaniak services


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      Please use our contact form for any question.
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      kMeet: securely recording a videoconference

      This guide explains how to record an online meeting organized with kMeet.

      Requirements

      This feature requires kDrive.

      How to record a meeting

      1. Create or join a meeting via kmeet.infomaniak.com 
      2. In the meeting room, click the signicon at the bottom right 
      3. In the menu that appears, select the sign Start recording icon
      4. If necessary, log in to your Infomaniak account and select a kDrive to record the conversation
      5. To stop the backup, click the signicon at the bottom right again and then Stop recording
      6. The recording is available at the root of the selected kDrive

      It is impossible to record meetings that are encrypted with a custom key.

      Find out more

      • kMeet: Getting started guide
      • How to secure a videoconference with kMeet
      • How to manage the participants in a kMeet meeting


      Updated 13.01.2023 Link to this FAQ:
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      Please use our contact form for any question.
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      kMeet: Getting started guide

      Thank you for choosing the Infomaniak Meet videoconference solution!

      These guides will help you organize your meetings, secure them with a password or an encryption key, share your screen, record your videoconferences and much more!


      To start

      Download the kMeet app to your devices:

      • Windows
      • macOS
      • Linux
      • iPhone/iPad
      • Android


      What do you want to do?

      • Create an online meeting
      • Join a meeting
      • Manage the participants (moderation)
      • Protect access to a meeting with a password and/or an encryption key
      • Record and share a videoconference
      • Share your screen with the participants
      • Start chatting during an online meeting


      A question or feedback?

      • FAQ to read first
      • Our support is available 7/7
      • Don't hesitate to share your suggestions with us


      Updated 13.01.2023 Link to this FAQ:
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      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      kMeet: creating an online meeting (videoconference)

      This guide explains how to start an online meeting with kMeet.

      Have you already installed the kMeet app on your macOS, Windows, Linux, iOS, and Android devices? It's free!

      How to create a meeting room 

      1. Start kMeet via kmeet.infomaniak.com or from one of the applications
      2. On the login page, enter a name for your meeting room
      3. Authorize access to you webcam and microphone via your browser or from the application
      4. Enter a nickname or your name and first name
      5. If necessary, activate participant management, a password or a custom encryption key
      6. Click Join the meeting

      Find out more

      • kMeet: Getting started guide
      • How to secure a videoconference with kMeet
      • How to manage access to your meetings with kMeet


      Updated 13.01.2023 Link to this FAQ:
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