Knowledge base

This guide explains how to manually allow or deny participants to a kMeet meeting.

Approve or deny attendees

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. from the options on the left: activate the control of the participant(s)
   
   
     
   
4. join the meeting
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

Designated Moderator, the first approved user will remain so for the duration of the videoconference.

Enable monitoring after creating a meeting

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. click on the Participant Control icon
     
   
   
      
   
4. click on Save
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

This guide helps you solve any audio problems with  kMeet , the ethical videoconferencing solution offered by Infomaniak.

1. (Re)authorize multimedia on computer

By going to the kMeet Settings at the top right of your screen ( the cog wheel ) you will (re)activate requests for authorization to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with the kMeet application on computer

Examples with the online version in your web browser

• You can also check that a padlock in the address bar of your browser is not blocking your multimedia access by simply clicking on this padlock.

2. Check multimedia on smartphone

If you have installed kMeet on iPhone

1. Go to Settings > Privacy & Security
2. Tap a hardware feature, like “Camera,” “Local Area Network,” Bluetooth, or Microphone
3. Check the settings related to kMeet in the list of apps
4. Then go to Settings > Privacy & Security > Security Control
5. Tap "Manage Shares & Access," tap Continue, then follow the onscreen instructions to see if a setting might be interfering with kMeet

If you have installed kMeet on Android

1. On your phone, open the Settings app
2. Tap Apps
3. Find kMeet otherwise tap Show all apps then select your app
4. Tap Permissions
5. Tap a permission setting to edit it, then select Allow

3. Windows Utility for Audio Problems

1. First try to access the Windows settings section Privacy .
2. Check that the accesses are activated in particular "Allow applications to access the camera" and "Choose Microsoft Store applications that can access the camera"
3. Enable “Windows Search”, “Camera” and “Application Connector”
4. For the microphone, follow the same steps

If it still doesn't work:

1. Go to Searchin the taskbar, type Audio troubleshooter , then select Find and fix audio playback problems from the results to launch the troubleshooter
2. Select Next , then select the device you want to troubleshoot, then continue to the troubleshooter

4. Join the current meeting with a different device

If you encounter an audio/video problem during a kMeet meeting, join it from another device.

Were you on a computer? Use your smartphone! Or the opposite...

1. On the meeting in progress with your problem device, invite a new participant in order to obtain the meeting code
   
   
2. From a new device, open a web browser (Chrome, Safari, Firefox, etc.)
3. Go to https://kmeet.infomaniak.com
4. Click Join Meeting
5. Enter the meeting code (https://kmeet.infomaniak.com/ followed by the letters of the meeting link); example:

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

1. Open Firefox
2. Type in the Firefox address bar about:config
3. Find the media.peerconnection.enabled parameter . To avoid performing the search manually, it is possible to type this parameter in the search box
4. Pass it to “ false ”
5. Access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4

This guide explains how to use the drawing feature with kMeet, the free ethical videoconferencing solution by Infomaniak, which allows you to collaborate visually between participants when sharing a screen.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet  desktop app

Drawing with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing
4. it is therefore possible for the other participants of the meeting to draw on the shared screen

This guide explains how to join a kMeet videoconference , the free videoconference solution by Infomaniak.

Connect to a meeting room 

1. start kMeet via kmeet.infomaniak.com or from one of the applications
2. on the login page, indicate the meeting code (ex: 001-0002-003) or follow the access link to the meeting
3. allow access to your webcam and microphone from your browser or from one of the applications
4. enter a pseudonym or your first and last name
5. if necessary, enter the access password and/or encryption key provided by the meeting organizer

This guide explains how to use the remote control functionality of a device whose screen is shared, with kMeet, the free ethical videoconferencing solution by Infomaniak.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet desktop app
• share an entire screen and not just an application

Remote control with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing , to share the entire screen
4. participants will need to click on the icon in the upper right corner of the thumbnail of the participant who is sharing their screen
   
   
5. click on Start remote control
6. a remote control validation request will be sent to the person sharing their screen, click on Accept

This guide explains how to add a password and an encryption key to a kMeet meeting. 

Protecting a meeting with a password

After creating your meeting room, you can protect it with a password that you will need to provide to all your participants to enable them to log on.

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
   
   
   
    
4. Join the meeting
5. Share the link or the meeting code as well as the password with your participants

Securing a meeting with a custom encryption code

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Create an encryption key in the options to the left
   
   
   
    
4. Join the meeting
5. Share the link or the meeting code as well as the encryption key with your participants

Creating the password after creating a meeting

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
4. Join the meeting
5. Click the  Security options icon
6. Activate the Password
   
   
   
    
7. Click Save
8. Share the link or the meeting code as well as the password with your participants

Creating the encryption key after creating a meeting

1. Go to kmeet.infomaniak.com or one of the applications
2. Create your meeting room
3. Define a password in the options to the left
4. Join the meeting
5. Click the  Security options icon
6. Activate the Custom encryption key
   
   
   
     
7. Click Save
8. Share the link or the meeting code as well as the password with your participants

This guide explains how to solve a possible problem when sharing your screen during a kMeet meeting , Infomaniak's secure, unlimited and free videoconference. 

Give permissions to kMeet

When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding:

• kMeet app
• the browser (if you use kMeet directly online without going through the application)

Under macOS for example, you must activate the permissions in the System settings under Privacy and security then Screen recording :

Take a look at the icons present in the address bar of your browser and detect a possible authorization problem by clicking on the symbols:

This guide explains how to start recording an online meeting organized with kMeet, the free ethical videoconferencing solution by Infomaniak, in order to obtain a video of the intervention in .mp4 format.

Prerequisites

• this feature requires kDrive

Save a kMeet meeting to kDrive

1. create or join a meeting from kmeet.infomaniak.com 
2. from the meeting room, click on the icon at the bottom right 
3. in the menu that appears, select the Start recording icon
4. if necessary, connect to your Infomaniak account and select a kDrive where to save the conversation
5. to stop the backup, click again on the icon at the very bottom right then on Stop recording
6. the recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place closes (so as soon as all the participants have left the videoconference)

Thank you for choosing Infomaniak kMeet as your videoconferencing solution!

These guides will help you organize your meetings, secure them with a password or an encryption key, share your screen, record your video conferences and more!

To start

Download the kMeet app on your Windows, macOS, Linux, iOS (iPhone/iPad) and Android devices from this page (click here).

What do you want to do ?

• Create an online meeting
• Join a meeting
• Control participants (moderation)
• Protect access to a meeting with a password and/or an encryption key
• Record and share a videoconference
• Share your screen with the participants
• Start chat during an online meeting

A question or a feedback?

• FAQs to read first
• Our support is at your disposal 7/7
• Do not hesitate to send us your suggestions.

This guide explains how to start an online meeting with kMeet, Infomaniak's free ethical videoconferencing solution.

Create a virtual meeting room

1. start kMeet via  kmeet.infomaniak.com or from one of the computer or mobile applications
2. on the login page, provide a name for your meeting room
3. authorize access to your webcam and microphone from your browser or from the application (click here in case of problem)
4. enter a pseudonym or your first and last name
5. if necessary, activate participant control, a password or a personalized encryption key
6. click on Join Meeting
7. share the show link to invite attendees to join you