This guide explains the differences between the web hosting offers to help you choose the best solution according to your computer needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional, latest generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide explains how to navigate the Public Cloud interface from the Infomaniak Manager and presents the various limits of this service.

Discovering Public Cloud

The list of scheduled maintenances and current issues can be found at https://status.infomaniak.cloud/.

To access the homepage of your Public Cloud:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. You arrive on a page where all the Public Clouds you have ordered are listed:
   1. This button allows you to order a new Public Cloud.
   2. This link allows you to access the page comparing the different subscription formulas for Public Cloud.
   3. This button allows you to switch between list or thumbnail view.
   4. Click on the action menu ⋮ to the right of the relevant object to access the options:
      1. The pencil icon ✎ allows you to rename your Public Cloud
      2. The tree icon allows you to access the projects page related to the selected Public Cloud
3. From this projects page linked to the Public Cloud, you will have access to all of your projects:
   1. This button allows you to create a new project that will be linked to the Public Cloud.
   2. This button allows you to switch between list or thumbnail view.
   3. Click on the action menu ⋮ to the right of the relevant object to access the options:
      1. The first item allows you to access the dashboard of the project
      2. The pencil icon ✎ allows you to rename your project
      3. The right arrow icon allows you to access the OpenStack Horizon dashboard directly.

Additional options are accessible from the left sidebar and under Manage:

Public Cloud Limits

By default, the resources that can be used in a project are limited (for security reasons - to avoid ending up with a bill that is too high at the end of the month, for example).

Learn about the 3 levels of limits detailed in this other guide.

The Manager indicates which level of limit is assigned to the Organization:


To increase the limit of the projects, contact support Infomaniak.

The limits apply to all projects in the Organization. In an Organization with 5 projects, where 1 needs level 3, the other 4 projects will inherit a level 3 limit.

This guide presents the Infomaniak Public Cloud offer, an Infrastructure as a Service (IaaS) solution based on OpenStack that provides the resources you need to develop your projects.

Preamble

• The Infomaniak Public Cloud, a platform powered by the open-source and free technology OpenStack, offers virtual instances with several performance profiles:
  • IOPS-optimized instances
  • RAM-optimized instances
  • Instances with latest generation GPU
• Tools available:
  • Object storage (S3 compatible)
  • Managed Kubernetes service
  • Managed databases
  • Load balancers
  • DNS management
  • Private network services
• Many integrations, including:
  • A unified API
  • A Terraform/OpenTofu connector
  • An Ansible collection
• The infrastructure is available in several regions in Switzerland, with several availability zones.

To get started

• The Infomaniak Public Cloud User Guide offers numerous tutorials, step-by-step guides, and best practices to follow.
• Also check out all the Public Cloud FAQs and in particular:
  • Create a new project
  • Action on an existing project
• The list of scheduled maintenances and current issues can be found at https://status.infomaniak.cloud/.
• Discover the presentation of the Public Cloud (replay of the Infomaniak 2022 Webinar):
  
  
   
  • Simply understand what a Public Cloud (IaaS) is, its uses and who it is for
  • Complete tutorial to deploy WordPress with OpenStack in Infomaniak Public Cloud (scripts included)
  • Frequently asked questions about Infomaniak Public Cloud (2022)

Pricing

• Billing operation
• Estimate the cost of resources used
   

Community Space & Feedback

• Click here to share your opinion or suggestion about an Infomaniak product.
• Check out the Reddit page created to facilitate technical exchanges with the user community.

This guide explains how to create a new project with Public Cloud Infomaniak.

Prerequisites

• Have read and understood the Guide de démarrage.
• Have Public Cloud on your Manager Infomaniak.

Create a new project

To access Public Cloud:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product, on which a new project will be created
   
3. Click on the Create a project button:
   
4. Name your project.
5. An OpenStack identifier is automatically created (in the form PCU-XXXX).
6. It is possible to add a description (to specify who the identifier is intended for, for example).
7. Set a password (or send the procedure by email).
8. Click on Create to complete the project creation:
   

Resource level

The highest level of resources to which your organization has access is automatically assigned to the project. You can change it at any time once the project is created.

Also refer to this other guide if you are looking for information about actions on an existing project.

This guide provides some information about Windows licenses for Public Cloud Infomaniak.

Windows Licensing Information

As a Microsoft Partner, Infomaniak provides and automatically bills Microsoft licenses for the following operating systems:

• Windows Server 2019 standard and datacenter
• Windows Server 2022 standard and datacenter
• Windows Server 2025 standard and datacenter

Billing is based on the number of vCPUs of the instance.

The license belongs to Infomaniak and is not the property of the client. It starts when the client uses one of these versions of Windows Server and stops when the instance is destroyed.

There is no licensing billing in case of instance pause or stop.

Microsoft Partner

• As a Microsoft partner, Infomaniak provides pre-activated images on Public Cloud, via Horizon or the Openstack CLI. In case of activation failure, refer to this other guide for more information.
• As a Microsoft partner, Infomaniak does not allow the use of a client's personal license (Bring Your Own License); in the case of using their own license, Infomaniak provides and automatically bills for the licenses provided by Infomaniak. The client can then activate their OS via the activation procedure.
• As a Microsoft partner, the non-use of licenses (i.e., a 180-day Evaluation version) is also not allowed. These versions are for testing purposes in an internal environment. In case of using an evaluation version, Infomaniak provides and automatically bills the licenses provided by Infomaniak. The client can then activate their OS via the procedure for converting an evaluation version into a normally activated version.
• If you use Microsoft software within Windows Server that requires a License Mobility, such as Microsoft SQL Server, Microsoft Sharepoint Server or Microsoft Exchange Server, you must necessarily transmit the Software Assurance document via the Infomaniak contact form.

This guide addresses an issue that may occur when starting an instance on Public Cloud Infomaniak.

Preamble

• Check for any ongoing issues on https://infomaniakstatus.com/.
• For Public Cloud specifically, the list of scheduled maintenances and current issues can be found at https://status.infomaniak.cloud/.

Using the image ID

The images of the different operating systems, offered by Infomaniak in the Images section and listed in the Source section when you launch a new instance of your Public Cloud, are regularly updated but their name is not changed.

Having a stable name can cause issues with automation tools like heat or terraform with the risk that they recreate the VMs undesirably.

This issue can be avoided by using the image ID or a personal image:

Infomaniak does not directly provide VPN, tunnel, or secure network services built between two points (VPN = Virtual Private Network, virtual private network). However, you can consider an alternative solution using Infomaniak services such as Public Cloud. This guide explains how to use this Infomaniak hosting product to create a VPN.

Create a VPN with Infomaniak Public Cloud

Infomaniak suggests using one of the following alternatives to manually create a VPN VM:

• setting up a VPN via IPsec
• setting up a VPN using the OPNSense tool

This guide details the billing process for your Infomaniak Public Cloud.

Billing process

What payment methods are accepted?

It is only possible to pay the bills for the Public Cloud service with a credit card.

When is the credit card charged?

The billing period runs from the first day of the month to the last day of the month. The credit card is usually charged on the first day of the following month (depending on your bank, there may be a few days delay in the deduction). An invoice is issued at the time the card is charged.

Are turned-off instances billed?

Turned-off instances are not billed, except for:

• storage that continues to use space even if it is unused
• the GPU and the IPv4 address of instances placed on a public network

I started an instance for less than an hour, how will I be billed?

In this type of case, the calculation includes the median use of resources each hour multiplied by the hourly rate.

Example: an instance with an hourly rate of CHF 10 and was in service for 15 minutes in the last hour, it will therefore be billed CHF 10 * 15 / 60 = CHF 2.50

What are the Infomaniak ICU?

Openstack bases its billing through tokens, hence the creation of the Infomaniak Cloud Unit or ICU. This token allows the cost of using resources on Openstack to be converted into CHF or EUR.

Conversion table from ICU to CHF or EUR:

Learn more

• Getting Started Guide: Public Cloud
• Public Cloud: Action on an existing project
• Complete product documentation: https://docs.infomaniak.cloud

This guide lists the various Linux distributions and Windows versions that you can deploy in 1 click when launching a new instance of your Public Cloud.

Available operating systems

The images of the different operating systems, offered by Infomaniak in the Images section and listed in the Source section when you launch a new instance of your Public Cloud, are currently the following:

• Alpine Linux 3.17
• Amazon Linux 2
• Arch Linux
• CentOS 7
• CentOS 8 Stream
• CentOS 9 Stream
• CirrOS 0.6.1
• Debian 10.13 buster
• Debian 11.6 bullseye
• Fedora Cloud OS 37
• Fedora Core OS 37
• FreeBSD 13.1
• Infomaniak Rescue Image
• OPNsense 22.1.2_2-amd64
• Oracle Linux 9
• RancherOS 1.5.8
• RedHat Enterprise Linux 9
• Rocky Linux 9
• Ubuntu 18.04 LTS Bionic Beaver
• Ubuntu 20.04 LTS Focal Fossa
• Ubuntu 22.04 LTS Jammy Jellyfish
• openSUSE Leap 15.4 JeOS
• Microsoft Windows Server 2019 Standard
• Microsoft Windows Server 2019 Datacenter
• Microsoft Windows Server 2022 Standard
• Microsoft Windows Server 2022 Datacenter
• Microsoft Windows Server 2025 Standard
• Microsoft Windows Server 2025 Datacenter

Be sure to always prioritize the ID of the image over its name during deployment.

This guide explains how to manually create a discussion list system with your Mail Service, thanks to Mailman and the Public Cloud of Infomaniak!

Preamble

• Mailman is a free application for managing mailing lists, discussion groups, and newsletters.
• The provided files allow for easy setup of Mailman.
• The server and its firewall are deployed with Terraform, an Infrastructure as Code (IaaC) tool, and its configuration is done with Ansible.
• This system allows you to create discussion lists for your various contacts (direction@, ecommerce@…).

Preparation…

… of your environment

• Having an Infomaniak Mail Service is essential to follow this tutorial.
• Download the files necessary for deploying Mailman on the Public Cloud via this GitHub repository.

... of the Mail Environment

1. Create an address mailman@domain.xyz (help) and keep the password safe (it will be used to configure the server).
2. Add the following aliases (help) :
   • postorius
   • mylist
   • mylist-bounces
   • mylist-confirm
   • mylist-join
   • mylist-leave
   • mylist-owner
   • mylist-request
   • mylist-subscribe
   • mylist-unsubscribe

Your mail environment is ready, let's proceed with the deployment of Mailman!

… of the Public Cloud

1. Create a Public Cloud project and a user (help).
   • Warning: the Public Cloud password must be secure. 2FA authentication on your Infomaniak account is strongly recommended.
2. Click here to access the OpenStack dashboard and use the identifier PCU-XXXXXX with the defined password.
3. Download your openrc file. It allows you to authenticate as an administrator via command line (it contains information such as the identifier, password and datacenter).

You are ready to connect to the OpenStack administration.

... of the instance

To make your future instance accessible via SSH, HTTP and HTTPS, create a security group with the following command:

openstack security group create --description "Ports 22 - 80 - 443 pour Mailman" mailman-sec

Then add the necessary rules:

openstack security group rule create --dst-port 80 --protocol TCP mailman-sec
openstack security group rule create --dst-port 443 --protocol TCP mailman-sec
openstack security group rule create --dst-port 22 --protocol TCP mailman-sec

These steps can also be performed from the Horizon dashboard, in the Network → Security Groups tab. Refer to the Cloud documentation for more information on this subject.

Deploy the instance that will host Mailman with the following command:

openstack server create --flavor a1-ram2-disk20-perf1 --security-group mailman-sec --network ext-net1 --key-name <votre-clé> --image "Debian 11.5 bullseye" mailman3

Once connected to the machine, update it:

sudo apt update && sudo apt upgrade -y

Install the openstack client:

sudo apt install python3-openstackclient -y

Install Ansible to automatically deploy Mailman:

sudo apt install ansible -y

Mailman Deployment

To deploy Mailman, import your SSH key and the OpenRC file via SFTP to the installation machine.

Use tools like putty, termius or mobaxterm (or any SSH/SFTP client) with the following information:

• IP: IP address of the created machine
• Port: 22
• SSH key: .pem file
• User: debian

In this guide, Termius was used for the SFTP transfer.

Download the necessary files:

wget https://github.com/reneluria/mailman-cloud

Move the files next:

mv cle.pem mailman/
mv PCP-XXXX.sh mailman/

Access the folder:

cd mailman/

Protect the key by assigning the correct permissions:

sudo chmod 600 tf-keypair.pem

Create a file inventory to configure SMTP, the domain, etc. :

nano inventory

Fill in this template with your information:

mailman ansible_host=xxx.xxx.xxx.xxx
[all:vars]
ansible_python_interpreter=/usr/bin/python3
ansible_user=debian
ansible_ssh_private_key_file=id_tf_keypair
fqdn=mailman.<yourdomain>
mail_host=mail.infomaniak.com
mail_account=mailman@<yourdomain>
mail_password=<email_password>
mailman_user=mailman
mailman_password=<interface_password>
mailman_domain=<yourdomain>
mailman_email=<your_email>

Save with Ctrl + S, then exit with Ctrl + X.

Start the deployment:

ansible-playbook playbook.yml -D

Mailman is now accessible at your IP address: X.X.X.X/mailman3

Log in

Log in with the credentials defined in the inventory file for:

• Create a domain then a list « maliste »

In the list settings, it is recommended:

• DMARC Mitigations: Replace with the list's address »
• Modify messages: Reply to the list " and " Reply to the first strip »

This guide helps resolve any issues with activating your Windows Server license.

Preamble

• Also check for any current issues on https://infomaniakstatus.com/.
• For **Public Cloud** specifically, the list of scheduled maintenances and current issues can be found at https://status.infomaniak.cloud/.

Change the registered key

Open the Run utility (key Windows logo + R).

Remove the registered key

Run the following command:

cscript.exe c:\windows\system32\slmgr.vbs -upk

Add a new key

Relaunch the Run utility and then execute the following command:

cscript.exe c:\windows\system32\slmgr.vbs -ipk {CLE}

by replacing {CLE} with the key from your configuration below:

Activate Windows

Restart the Run utility and then run the following command to associate the key with the Infomaniak activation bot:

cscript.exe c:\windows\system32\slmgr.vbs -skms kms.infomaniak.cloud

Restart the Run utility and then run the following command to activate your Windows system:

cscript.exe c:\windows\system32\slmgr.vbs -ato

This guide explains the various actions that can be performed from the Manager with Public Cloud.

Access additional options for a project

To access Public Cloud:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click directly on the name of the concerned project to access additional actions:
   
4. You can:
   
   1. rename the project
   2. access the OpenStack Horizon dashboard directly
   3. delete the project (you will need to enter your Infomaniak login password)
   4. manage user access information:
      1. add or modify the user description
      2. change the password for user access to the project
      3. download a configuration file to access your project from the CLI
      4. delete the user from the project

This guide details the Kubernetes system of Public Cloud that can be ordered and installed directly on your Manager:

Interfaces and pricing for the Kubernetes Service of Infomaniak

Infomaniak offers a complete Kubernetes solution with several management interfaces and flexible pricing tailored to your needs.

Available interfaces

The Infomaniak Kubernetes service offers several access and management methods:

• Kubernetes native API: Interact directly with your cluster via the standard Kubernetes API
• kubeconfig file: Easily configure your command-line tools like kubectl
• Terraform/OpenTofu: Manage your infrastructure as code (IaC)
• Kubernetes Manager: Intuitive web interface to manage your clusters
• Infomaniak CLI: Automate your operations via command line

Pricing structure

The Kubernetes service from Infomaniak offers several plans that correspond to the price of the control plane. It is important to note that resources including network, instances, etc. are not included in this base price.

The instances necessary for the operation of your applications are billed at the standard rates of Infomaniak's Public Cloud. You automatically benefit from Infomaniak's pricing advantages, including included traffic and low-cost instances, available on the Prices page.

• Instances (VMs): starting at an hourly rate based on the chosen configuration
• Block Storage: starting at a monthly rate per GB
• Snapshot: starting at a rate per GB per month

This structure allows you to pay only for the resources you actually use, while benefiting from a fully managed Kubernetes control plane by Infomaniak.

This guide concerns the creation of private networks between different Infomaniak hosting offers such as VPS Cloud / VPS Lite, Public Cloud, NAS Synology, etc.

Create a VLAN between VPS

It is not possible to create a private network (VLAN) between VPS Cloud / VPS Lite and other products, such as NAS Synology for example, because they are installed on separate networks.

However, it is possible to create a VLAN between at least 10 VPS Cloud / VPS Lite that you own (contact Infomaniak support) however a dedicated private network will not be able to communicate with another.

It is recommended to migrate to the **Public Cloud** offer to create such private networks between VM.

This guide concerns Public Cloud and the possibility in some cases to increase resources by requesting the activation of certain services.

Prerequisites

• You will need to provide certain information via kCheck and, if necessary, to recharge the available credits.

Enable performance levels and special services

To obtain the possibility to create instances with a higher performance level and/or specific resources such as the ability to use instances with GPU, contact the support department of Infomaniak by email specifying the Public Cloud project ID (PCP-XXXXX) and the desired resources.

For example:

I would like to increase the quotas for project PCP-XXXXX, can you activate resource level 2 and large sizes (XXL).

This guide explains how to manage users for your Public Cloud project.

Preamble

• To access a project's resources, it is necessary to create OpenStack type users (read below).
• These OpenStack users have no relation to Infomaniak Manager users.
• The username is automatically generated and communicated after creation.
• These OpenStack users are tied to a single project and cannot access multiple projects.
• All operations on users (addition, modification, deletion, etc.) are asynchronous and may sometimes take several minutes to complete.

Create a user for your Public Cloud

To create an OpenStack user once your Public Cloud has been ordered:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Create a new Project.
4. The user defined at the creation of your project will be in the form PCU-XXXX and you can assign it a description for your convenience.

User Password Management

The password for the OpenStack user can be set immediately upon creation or generated later using a link sent by email to the address of your choice.

To modify it later:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Manage in the Users column of the relevant project.
4. Click on the menu to the right of the relevant user to access password change.

Add a new user to a project

To add other users to your project:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Manage in the Users column of the relevant project.
4. Click at the top of the page on Add an OpenStack user.

Delete a user

To delete an existing user:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Manage in the Users column of the relevant project.
4. Click on the menu to the right of the user in question to delete them.

Find out more

• Getting Started Guide: Public Cloud
• Public Cloud: Action on an existing project
• Complete product documentation: https://docs.infomaniak.cloud

This guide concerns the recovery of the password for a Windows image (any version) on Public Cloud.

Connecting to the Windows instance

The default username is Administrator.

The password is generated during the first boot sequence of the instance.

If you cannot establish the first connection to your Windows instance, you need the private key used during the deployment process. Enter this command to install or check that nova-client is installed:

pip3 install python-novaclient

Then to retrieve the password for the instance:

nova get-password <INSTANCE_ID> <PRIVATE_KEY_FILE>

Refer to the official documentation. Also, be aware of any current issues on https://infomaniakstatus.com/. For Public Cloud specifically, the list of scheduled maintenances and current issues is at https://status.infomaniak.cloud/.