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This guide will help you troubleshoot any issues you may encounter when activating your Windows Server license.
Introduction
- Check for any ongoing issues at https://infomaniakstatus.com/.
- Specifically for Public Cloud, the list of scheduled maintenance and ongoing issues can be found at https://status.infomaniak.cloud/.
Modify the registered key
Open the Run utility (Windows logo key + R).
Remove the registered key
Run the following command:
cscript.exe c:\windows\system32\slmgr.vbs -upk
Add a new key
Restart the Run utility, then execute the following command:
cscript.exe c:\windows\system32\slmgr.vbs -ipk {KEY}by replacing {KEY} with the key from your configuration below:
| Operating System | KMS Key |
|---|---|
| Windows Server 2019 Datacenter | WMDGN-G9PQG-XVVXX-R3X43-63DFG |
| Windows Server 2019 Standard | N69G4-B89J2-4G8F4-WWYCC-J464C |
| Windows Server 2022 Datacenter | WX4NM-KYWYW-QJJR4-XV3QB-6VM33 |
| Windows Server 2022 Standard | VDYBN-27WPP-V4HQT-9VMD4-VMK7H |
| Windows Server 2025 Standard | TVRH6-WHNXV-R9WG3-9XRFY-MY832 |
| Windows Server 2025 Datacenter | D764K-2NDRG-47T6Q-P8T8W-YP6DF |
Activate Windows
Restart the Run utility, then run the following command to associate the key with the Infomaniak activation server:
cscript.exe c:\windows\system32\slmgr.vbs -skms kms.infomaniak.cloudRestart the Run utility, then finally execute the following command to activate your Windows system:
cscript.exe c:\windows\system32\slmgr.vbs -atoLink to this FAQ: https://faq.infomaniak.com/267
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This guide explains the procedures for withdrawing and returning assets when a Public Cloud product is terminated.
Withdrawing and returning assets on Public Cloud
It is recommended to export and manually delete all resources before terminating the product.
When a voluntary termination is performed, the resources associated with the Public Cloud are gradually deactivated and then deleted.
DNS resources of the DNSaaS (Designate) type are immediately deleted upon termination.
All other resources are deactivated across all Public Cloud regions:
- deactivation of users and projects;
- inability to access remaining resources;
- deactivation of resources that are still exposed:
- S3 buckets and Swift containers (Object Storage);
- stopped Compute instances (powered off);
- automatic exit from pause mode before instance shutdown;
- automatic exit from rescue mode before instance shutdown;
- deactivation of Load Balancers (LBaaS);
- deactivation of orchestrations and alarms (Heat).
Resources that are not exposed are not immediately modified, including:
- volumes;
- images;
- backups;
- snapshots;
- public keys;
- private networks;
- secrets.
Asset retention period
With the exception of DNS resources, assets are retained for a period of 7 days after termination.
On the 7th day at 3:00 AM, all remaining resources are permanently deleted, with no possibility of restoration.
Asset recovery after termination
After the product is terminated, a recovery request can be submitted within a maximum of 3 calendar days.
This request requires:
- an active subscription to a Public Cloud product;
- an up-to-date billing status;
- compliance with the applicable contractual terms.
Provided that the data is still available on the storage infrastructure, suspended services can be reactivated within a maximum of 4 days after the request is approved.
Stopped instances are not restarted automatically. However, they can be restarted manually if necessary.
You are responsible for exporting the assets.
Link to this FAQ: https://faq.infomaniak.com/1052
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This guide explains how to transfer an instance to another physical machine within Infomaniak's Public Cloud.
Introduction
- This operation can be performed at any time and offers several advantages:
- anticipate or avoid planned maintenance;
- distribute the load across multiple hosts;
- improve the stability or performance of an instance.
Migrate the instance to another physical machine…
… since Horizon
- Click here to access the management of your product in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question:

- Click on the Horizon shortcut to connect to it:

- In the Instances menu, click on the action menu ⋮ located to the right of the instance to be transferred.
- Click on Transfer an instance (Migrate):

- Confirm the transfer:

- Check the current status and wait a few minutes:

- Confirm the migration:

- Wait for the operation to complete before restarting or modifying the instance.
… via the command line (CLI)
- List your available instances:
openstack server list - Identify the ID of the instance to be transferred (
IDcolumn). - Start the migration to another physical host:
openstack server migrate <instance_ID>
This command triggers the movement of the instance to a new host within the cluster. - Check the migration status:
openstack server show <instance_ID>
The instance will then enter theRESIZEDstate when the migration is complete but not yet confirmed. - Once the migration is complete and validated, confirm the transfer:
openstack server resize --confirm <instance_ID>
or, depending on the OpenStack client version:openstack server migration confirm <instance_ID>
- If the
server migration confirmcommand displays a warning indicating that it is deprecated, the process will still run in the background and the confirmation will be taken into account. - If you get an error like:
Cannot 'confirmResize' instance ... while it is in vm_state active (HTTP 409)
this means that the migration has already been confirmed (manually or automatically).
- If the
- You can also cancel the migration if a problem is detected before confirmation:
openstack server resize --revert <instance_ID>
or:openstack server migration revert <instance_ID> - If no manual action is performed, the migration is automatically confirmed after 24 hours. The instance status then reverts to
ACTIVE.
The transfer is transparent to the operating system and the instance's data. A brief interruption may occur during the migration.
Link to this FAQ: https://faq.infomaniak.com/1327
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Infomaniak does not directly provide a VPN, tunnel, or secure network built between two points (VPN = Virtual Private Network). However, you can consider an alternative solution using Infomaniak services such as Public Cloud. This guide explains how to use this Infomaniak hosting product to create a VPN.
Create a VPN with Infomaniak Public Cloud
Infomaniak does not provide the OpenStack VPNaaS module (Virtual Private Network-as-a-Service), which unfortunately has very limited functionality and security, for creating a VPN.
Infomaniak offers the use of one of the following alternatives to allow you to create a VPN VM manually:
Link to this FAQ: https://faq.infomaniak.com/1350
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This guide lists the different Linux distributions and Windows versions that you can deploy with a single click when launching a new instance of your Public Cloud.
Available operating systems
The images for the various operating systems, offered by Infomaniak in the Images section and used in the Source section when you launch a new instance of your Public Cloud, are currently as follows:
- Alpine Linux 3.17
- Amazon Linux 2
- Arch Linux
- CentOS 7
- CentOS 8 Stream
- CentOS 9 Stream
- CirrOS 0.6.1
- Debian 10.13 buster
- Debian 11.6 bullseye
- Fedora Cloud OS 37
- Fedora Core OS 37
- FreeBSD 13.1
- Infomaniak Rescue Image
- OPNsense 22.1.2_2-amd64
- Oracle Linux 9
- RancherOS 1.5.8
- RedHat Enterprise Linux 9
- Rocky Linux 9
- Ubuntu 18.04 LTS Bionic Beaver
- Ubuntu 20.04 LTS Focal Fossa
- Ubuntu 22.04 LTS Jammy Jellyfish
- openSUSE Leap 15.4 JeOS
- Microsoft Windows Server 2019 Standard
- Microsoft Windows Server 2019 Datacenter
- Microsoft Windows Server 2022 Standard
- Microsoft Windows Server 2022 Datacenter
- Microsoft Windows Server 2025 Standard
- Microsoft Windows Server 2025 Datacenter
When deploying, always prioritize using the image ID rather than its name.
Link to this FAQ: https://faq.infomaniak.com/1748
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This guide addresses an issue that may occur when starting an instance on Infomaniak Public Cloud.
Introduction
- Check for any ongoing issues on https://infomaniakstatus.com/.
- Specifically for Public Cloud, the list of scheduled maintenance and ongoing issues can be found at https://status.infomaniak.cloud/.
Using Image IDs
The images for the various operating systems offered by Infomaniak in the Images section and used in the Source section when you launch a new instance of your Public Cloud are regularly updated, but their names remain unchanged:
Having a stable name can cause problems with automation tools like heat or terraform, with the risk that they recreate the VMs unintentionally.
This problem can be avoided by using the image ID or a personal image:
Link to this FAQ: https://faq.infomaniak.com/1781
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This guide explains the differences between Infomaniak's web hosting plans to help you choose the best solution based on your IT needs.
If you are looking to host your email, please refer to this other guide.
1. Site Creator
Standalone plans, independent of a hosting solution such as the one presented in point 3.
Site Creator is a ready-to-use solution that allows you to easily create a showcase website, a blog, or an e-commerce store without any specific technical skills. Offered as a standalone solution (without requiring traditional web hosting), it is available in several plans to suit your needs:
- Site Creator Free: a free version to test and customize a web page with basic features
- Site Creator Lite: ideal for publishing a showcase website or blog (up to 6 web pages, 15 GB of disk space, and a free domain name for 1 year)
- Site Creator Pro: the complete solution for online stores (unlimited pages, 50 GB of disk space, e-commerce features with payment and inventory management, free domain name for 1 year)
Learn more about the Site Creator plans and compare features.
2. Web Hosting Starter
Simple and free web hosting
The Starter web hosting plan is offered free of charge with every domain name registered with Infomaniak. It offers 10 MB of disk space to create a website (basic pages in HTML only - no PHP, no database) even without specific knowledge, thanks to the Welcome Page tool.
- Register or transfer a domain name to Infomaniak
- Learn more about the benefits included with a domain name
3. Shared Web Hosting
The flagship offer for creating your websites
These web hosting solutions are shared hosting offers (websites will be hosted on servers whose resources are shared with other customers). To guarantee the reliability of these shared services, Infomaniak servers use, on average, only 40% of the CPU power and are equipped with professional, latest-generation SSD disks.
Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.
Please note that without any type of hosting, it is also possible to obtain and use Site Creator in a “standalone” mode. Refer to this other guide.
3. Cloud Server
Professional Web Hosting
With a Cloud Server,the resources allocated to you are not shared with other customersand you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).
- A Cloud Server allows you to easily manage your server via the same administration interface as your web hosting – you manage websites in the same way.
- A VPS allows you to manage your server 100% independently with the Windows version or the Linux distribution of your choice (
Debian,Ubuntu,openSUSE, ...) – solid technical skills are required to use a VPS, including VPS Lite.
4. Public Cloud (et Kubernetes Service)
Open, reliable, and secure IaaS solution
For Infomaniak, this is the infrastructure that powers kDrive, Swiss Backup, and Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.
With our custom and tailored offers, you'll have no trouble managing your development budget. No setup fees. No minimum amount. Cancel anytime. You only pay for the resources you actually use with Public Cloud at the end of each month, the same applies to Kubernetes Service.
5. Jelastic Cloud
Custom web hosting with the technologies of your choice
Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:
- Horizontal and vertical resizing of resources.
- Payment based on actual resource consumption.
- Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).
Link to this FAQ: https://faq.infomaniak.com/2019
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This guide is intended for users who have their own Windows Server Evaluation version image in Windows Server Standard or Datacenter with a license on Public Cloud.
Introduction
- As a Microsoft partner, Infomaniak provides and automatically bills Windows Server licenses to customers who use instances with these operating systems, standard or datacenter versions.
- Infomaniak offers ready-to-use images for Public Cloud, pre-activated with a license; if activation fails, please refer to this other guide.
Using Your Own Windows Server Image
If you decide to upload your own standard or datacenter Windows Server image, you must follow the activation procedure.
180-day trial version
In the case of a 180-day trial version, you must precede the above procedure with a few additional commands:
Open a command prompt (cmd.exe) via the Start menu, and run the following as an administrator to switch to…
- … Windows Server 2019 standard:
dism /online /set-edition:serverstandard /productkey:N69G4-B89J2-4G8F4-WWYCC-J464C /accepteula - … Windows Server 2019 datacenter:
dism /online /set-edition:serverdatacenter /productkey:WMDGN-G9PQG-XVVXX-R3X43-63DFG /accepteula - … Windows Server 2022 standard:
dism /online /set-edition:serverStandard /productkey:VDYBN-27WPP-V4HQT-9VMD4-VMK7H /accepteula - … Windows Server 2022 datacenter:
dism /online /set-edition:ServerDatacenter /productkey:WX4NM-KYWYW-QJJR4-XV3QB-6VM33 /accepteula - … Windows Server 2025 standard:
dism /online /set-edition:serverstandard /productkey:TVRH6-WHNXV-R9WG3-9XRFY-MY832 /accepteula - … Windows Server 2025 datacenter:
dism /online /set-edition:serverdatacenter /productkey:D764K-2NDRG-47T6Q-P8T8W-YP6DF /accepteula
Once the command is complete, restart the instance and follow the standard activation procedure as described in the corresponding FAQ.
Link to this FAQ: https://faq.infomaniak.com/2236
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This guide explains how to manage users for your Public Cloud project.
Introduction
- To access a project's resources, you need to create OpenStack users (see below).
- These OpenStack users are not related to Infomaniak Manager users.
- The user's username is generated automatically and is provided after its creation.
- These OpenStack users are linked to a project, so they cannot access multiple projects.
- All operations on users (adding, modifying, deleting, etc.) are asynchronous and may sometimes take several minutes to complete.
Create a user for your Public Cloud
To create an OpenStack user after ordering your Public Cloud:
- Click here to access your product management interface on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question:

- Create a new Project:

- The user defined when creating your project will be in the format
PCU-XXXX, and you can assign a description to it for ease of use.
User Password Management
The OpenStack user password can be set immediately upon creation, or it can be generated later using a link that is sent by email to the address of your choice.
To change it later:
- Click here to access the management interface for your product in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question:

- Click on the menu to the right of the user in question to access the password change option.
Add a new user to a project
To add more users to your project:
- Click here to access your product management interface in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question.
- Click on Add OpenStack access:

Delete a user
To delete an existing user:
- Click here to access your product management in the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Manage in the Users column of the project in question.
- Click on the menu to the right of the user you want to delete:

Deleting the OpenStack user is immediate and permanent.
Learn more
- Getting Started Guide: Public Cloud
- Public Cloud: Taking Action on an Existing Project
- Complete product documentation: https://docs.infomaniak.cloud
Link to this FAQ: https://faq.infomaniak.com/2492
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This guide presents Infomaniak's Public Cloud offering, an Infrastructure as a Service (IaaS) solution based on OpenStack that provides the resources you need to develop your projects.
Introduction
- Infomaniak's Public Cloud, a platform powered by the open-source OpenStack technology, offers virtual instances with several performance profiles:
- IOPS-optimized instances
- RAM-optimized instances
- Instances with the latest generation GPUs
- Range of tools available:
- Object storage (compatible with S3)
- Managed Kubernetes service
- Managed databases
- Load balancers
- DNS management
- Private network services
- Numerous integrations, including:
- A unified API
- A Terraform/OpenTofu connector
- An Ansible collection
- The infrastructure is available in multiple regions in Switzerland, with several availability zones.
Getting started
- The Infomaniak Public Cloud user guide provides numerous tutorials, step-by-step guides, and best practices.
- You can also access all Public Cloud FAQs, including:
- The list of scheduled maintenance and current issues can be found at https://status.infomaniak.cloud/.
- Discover the Public Cloud presentation (replay of the Infomaniak 2022 Webinar):
Pricing
Community forum & Feedback
- Click here to share feedback or suggestions about an Infomaniak product.
- Access the Reddit page created to facilitate technical discussions with the user community.
Link to this FAQ: https://faq.infomaniak.com/2601
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This guide explains how to navigate the Public Cloud interface from the Infomaniak Manager and presents the various limitations of this service.
Discovering Public Cloud
The list of scheduled maintenance operations and current issues can be found at https://status.infomaniak.cloud/.
To access your Public Cloud home page:
- Click here to access the management of your product in the Infomaniak Manager (need help?).
- You will be directed to a page listing all the Public Clouds you have ordered:

- This button allows you to order a new Public Cloud.
- This link allows you to access the page comparing the different subscription plans for the Public Cloud.
- This button allows you to switch between list and thumbnail view.
- Click on the action menu ⋮ to the right of the item in question to access the options:
- The pencil icon ✎ allows you to rename your Public Cloud.
- The tree icon allows you to access the projects page related to the selected Public Cloud.
- From this projects page related to the Public Cloud, you will have access to all your projects:

- This button allows you to create a new project that will be linked to the Public Cloud.
- This button allows you to switch between list and thumbnail view.
- Click on the action menu ⋮ to the right of the item in question to access the options:
- The first item allows you to access the dashboard of the project.
- The pencil icon ✎ allows you to rename your project.
- The right arrow icon allows you to directly access the OpenStack Horizon dashboard.
Additional options are accessible from the left sidebar and under Manage: 
To invite new users to your project, you must go directly through the OpenStack administration interface.
Public Cloud Limitations
By default, the resources that can be used in a project are limited (for security reasons – to avoid ending up with an excessively high bill at the end of the month, for example).
Learn about the 3 levels of limits, which are detailed in this other guide.
The Manager indicates the limit level assigned to the Organization:
To increase the project limit, contact Infomaniak support.
The limits apply to all projects in the Organization. In an Organization with 5 projects, including 1 that requires level 3, the other 4 projects will inherit a level 3 limit.
Link to this FAQ: https://faq.infomaniak.com/2602
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This guide explains how to create a new project with Infomaniak Public Cloud.
Prerequisites
- Have read and understood the Getting Started Guide.
- Have Public Cloud in your Infomaniak Manager.
It is perfectly possible to create multiple projects on the same Public Cloud.
Create a new project
To access Public Cloud:
- Click here to access your product management interface on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question; a new project will be created.

- Click on the Create a project button:

- Name your project.
- An OpenStack ID is automatically created (in the format
PCU-XXXX). - You can add a description (e.g., to specify who the identifier is intended for).
- Define a password (or send the procedure by email).
- Click on Create to complete the project creation:

Resource Level
The highest resource level available to your organization is automatically assigned to the project. You can change this at any time after the project has been created.
You may also want to consult this other guide if you are looking for information about actions on an existing project.
Link to this FAQ: https://faq.infomaniak.com/2603
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This guide explains the different actions that can be performed from the Manager with Public Cloud.
Accessing additional options for a project
To access the Public Cloud:
- Click here to access your product management interface on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question:

- Click directly on the name of the project in question to access additional actions:

- You can:

- rename or delete the project
- access the OpenStack Horizon dashboard
- manage the billing
- access services such as Kubernetes or dbaas
- add a new user access
- manage the access information for the user in question:
- add or modify the user description
- modify the password for project access for the user
- download configuration files (1 OpenStackRC file or 1 clouds.yaml file) to access your project from the CLI
- delete the user from the project
Link to this FAQ: https://faq.infomaniak.com/2604
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This guide details how the billing for your Infomaniak Public Cloud works.
How billing works

What payment methods are accepted?
You can only pay your Public Cloud invoices with a credit card.
When is the credit card charged?
The billing period runs from the first day of the month to the last day of the month. The credit card is usually charged on the first day of the following month (depending on your bank, there may be a few days' delay in the charge). An invoice is issued at the time the card is charged.
Are stopped instances billed?
Stopped instances are not billed, except:
- storage that continues to use space even if it is unused
- the GPU and IPv4 address of instances placed on a public network
I started an instance for less than an hour; how will I be charged?
Any hour started is billable.
For example, if an instance is billed at CHF 10 per hour and has been running for part of the last hour, CHF 10 will be charged for that hour.
What are Infomaniak ICUs?
Openstack bases its billing on tokens, and therefore the Infomaniak Cloud Unit or ICU was created. This token allows you to convert the cost of using resources on Openstack into CHF or EUR.
ICU to CHF or EUR conversion table:
| Currencies | Value | Infomaniak Cloud Unit (ICU) |
|---|---|---|
| CHF (Swiss Franc) | 1 | 50 |
| EUR (euro) | 1 | 55,5 |
To learn more about ICUs and conversion methods, please refer to these Infomaniak guides.
Learn more
- Getting started guide: Public Cloud
- Public Cloud: Action on an existing project
- Complete product documentation: https://docs.infomaniak.cloud
Link to this FAQ: https://faq.infomaniak.com/2605
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This guide provides some information about Windows licenses for Infomaniak Public Cloud.
Windows License Information
As a Microsoft Partner, Infomaniak provides and automatically bills for Microsoft licenses for the following operating systems:
- Windows Server 2019 standard and datacenter
- Windows Server 2022 Standard and Datacenter
- Windows Server 2025 Standard and Datacenter
Billing is based on the number of vCPUs of the instance.
The license belongs to Infomaniak and is not the property of the customer. It becomes active when the customer uses one of these versions of Windows Server and expires when the instance is deleted.
No license fees are charged when the instance is paused or stopped.
Microsoft Partner
- As a Microsoft partner, Infomaniak provides pre-activated images on the Public Cloud, via Horizon or the Openstack CLI.
- If activation fails, please refer to this other guide for more information.
- As a Microsoft partner, Infomaniak does not allow the use of a customer's personal license (Bring Your Own Licence); in the event of using their own license, Infomaniak provides and automatically bills for the licenses provided by Infomaniak.
- The customer can then activate their OS via the activation procedure.
- As a Microsoft partner, the non-use of licenses (i.e., using an 180-day Evaluation version) is also not permitted.
- These versions are intended for testing in an internal environment.
- In the case of using an evaluation version, Infomaniak provides and automatically bills for the licenses provided by Infomaniak.
- The customer can then activate their OS via the procedure for converting an evaluation version into a normal, activated version.
- If you are using Microsoft software within Windows Server that requires a License Mobility, such as Microsoft SQL Server, Microsoft Sharepoint Server, or Microsoft Exchange Server, you must provide the Software Assurance document via the Infomaniak contact form.
Link to this FAQ: https://faq.infomaniak.com/2797
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This guide covers the creation of private networks between different Infomaniak hosting offers, such as VPS Cloud / VPS Lite, Public Cloud, NAS Synology, etc.
Create a VLAN between VPS
It is not possible to create a private network (VLAN) between Cloud VPS / VPS Lite and other products, such as a Synology NAS, because they are installed on separate networks.
It is recommended to migrate to the Public Cloud offering to create such private networks between VMs.
Link to this FAQ: https://faq.infomaniak.com/2808
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This guide concerns Public Cloud and the possibility, in some cases, of increasing resources by requesting the activation of certain services.
Prerequisites
- You will be asked to provide certain information via kCheck and, if necessary, to top up your available credits.
Activate performance levels and special services
To gain the ability to create instances with a higher performance level and/or specific resources, such as the ability to use instances with GPUs, contact Infomaniak's support department by email, specifying the Public Cloud project ID (PCP-XXXXX) and the desired resources.
For example:
I would like to increase the quotas for the PCP-XXXXX project. Could you enable resource level 2 and the XXL templates?
Link to this FAQ: https://faq.infomaniak.com/2809
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This guide explains how to recover the password for a Windows image (any version) on Public Cloud.
Connecting to the Windows instance
By default, the username is Administrator.
The password, however, isgenerated during the instance's first boot sequence.
If you are unable to establish the initial connection to your Windows instance, you will need the private key used during the deployment process. Enter this command to install or verify that nova-client is installed:
pip3 install python-novaclientThen, to retrieve the instance password:
Refer to the official documentation.
Prenez connaissance de la documentation officielle.
You can also check for any ongoing issues on status.infomaniak.com.
Specifically for Public Cloud, the list of scheduled maintenance and ongoing issues can be found at status.infomaniak.cloud.
Link to this FAQ: https://faq.infomaniak.com/2817
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This guide details the Kubernetes system of Public Cloud that you can order and install directly from your Manager:
Interfaces and pricing for Infomaniak's Kubernetes Service
Infomaniak offers a complete Kubernetes solution with several management interfaces and flexible pricing tailored to your needs.
Available interfaces
Infomaniak's Kubernetes service offers several methods for access and management:
- Native Kubernetes API: Interact directly with your cluster via the standard Kubernetes API.
- kubeconfig file: Easily configure your command-line tools like kubectl
- Terraform/OpenTofu: Manage your infrastructure as code (IaC)
- Kubernetes Manager: Intuitive web interface for managing your clusters
- Infomaniak CLI: Automate your operations via the command line
Pricing structure
Infomaniak's Kubernetes service offers several plans that correspond to the price of the control plane. It is important to note that the resources including network, instances, etc. are not included in this basic price.
The instances required for your applications to run are billed at Infomaniak's standard Public Cloud rates. You automatically benefit from Infomaniak's pricing advantages, including included traffic and low-cost instances, available on the Pricing page.
- Instances (VMs): starting from an amount billed per hour, depending on the configuration chosen
- Block Storage: starting from a price billed per GB per month
- Snapshot: starting from a price billed per GB per month
This structure allows you to pay only for the resources you actually use, while benefiting from a Kubernetes control plane fully managed by Infomaniak.
Link to this FAQ: https://faq.infomaniak.com/2819
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This guide addresses an API Server access issue that may occur when using Kubernetes as a Service (KaaS) on Infomaniak's Public Cloud.
Introduction
- As part of Kubernetes as a Service, the SSL certificate that enables connection to the API Server (the management interface for the client) is renewed once a year.
- Check for any ongoing issues at https://status.infomaniak.cloud/.
API Server inaccessible
If the certificate has been renewed, you may no longer be able to connect to your cluster. If you are using the kubectl CLI tool, the following error may appear:
"Unhandled Error" err="couldn't get current server API group list: the server has asked for the client to provide credentials"
Troubleshooting
To resolve this issue, you need to update your access credentials according to your deployment method.
1. Via the Infomaniak Manager (manual configuration)
You need to re-download the updated Kubeconfig file:
- Click here to access the management of your cluster on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Download the new
Kubeconfigfile. - Replace your old local file (usually
~/.kube/config).
2. Via Terraform (Infrastructure as Code)
If you manage your infrastructure with Terraform, the expected behavior is as follows:
- Enter the
terraform refreshcommand. - The provider should normally automatically retrieve the new
Kubeconfigduring the read step. - The tool will refresh the data and download the new version of the certificate from the Infomaniak API.
Also, refer to the official Public Cloud documentation for more information on managing your resources.
Link to this FAQ: https://faq.infomaniak.com/2906
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