Knowledge base

The images of the different operating systems, proposed by Infomaniak in the Images section and found in the Source section when you launch a new instance of your Public Cloud, are update on a regular basis but without their name being modified.

Having a stable name can cause problems with certain automation tools such as heat or terraform, with the risk that they create the VM without this being wanted.

This problem can be avoided by using the ID of the image or a personal image:

This guide explains how to use our Public Cloud hosting product to create a VPN.

To create a VPN, is it possible to use VPNaaS?

We do not provide the OpenStack VPNaaS module, which is unfortunately very limited in terms of functions and security.

Alternative to create a VPN with Public Cloud

We propose to use the following alternative to enable you to create a VM VPN manually: https://docs.infomaniak.cloud/documentation/02.network/050.vpn-ipsec/

This guide explains how to manage users for your Public Cloud project.

Public Cloud users

We will see below that to access the resources of a project, it is necessary to create OpenStack type users.

• The username is generated automatically and is communicated once it has been created.
• These OpenStack users are linked to one project and cannot, therefore, access several projects.
• All the operations relating to the users (add, modify, delete, etc.) are asynchronous and may sometimes take several minutes to be completed.

Create a user for your Public Cloud

To create an OpenStack user once your Public Cloud has been ordered:

1. open the Manager (manager.infomaniak.com)
2. go to Public Cloud
3. if necessary, click on the Cloud concerned
4. create a new Project
5. the user defined when creating your project will take the format PCU-XXXX and you can allocate them a description for your ease of use

Management of user passwords

The OpenStack user password can be set immediately when created or generated at a later time by means of a link sent by email to the address of your choice.

To change this subsequently:

1. open the Manager (manager.infomaniak.com)
2. go to Public Cloud
3. if necessary, click on the Cloud concerned
4. click on Manage in the Users column of the project concerned
5. click on the menu to the right of the user concerned to access the password modification process

Add a new user to a project

To add other users to your project:

1. open the Manager (manager.infomaniak.com)
2. go to Public Cloud
3. if necessary, click on the Cloud concerned
4. click on Manage in the Users column of the project concerned
5. click on Add an OpenStack user at the top of the page

Delete a user

To delete an existing user:

1. open the Manager (manager.infomaniak.com)
2. go to Public Cloud
3. if necessary, click on the Cloud concerned
4. click on Manage in the Users column of the project concerned
5. click on the menu to the right of the user concerned to delete them

Find out more

• Quickstart guide:Public Cloud
• Public Cloud:Action on an existing project
• Full product documentation: https://docs.infomaniak.cloud

We do not directly provide this VPN service, tunnel or secure network built between two points (VPN = Virtual Private Network).

However, you can consider an alternative solution using our hosting products.

This guide explains the differences between our hosting offers and it will help you choose the best hosting solution for your needs.

Starter: Free Web Hosting

Starter hosting is offered free of charge with each domain name registered with Infomaniak. It offers 10 MB of disk space to create a site (pages in HTML language only - no PHP, no databases) even without special knowledge thanks to the Welcome page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Web Hosting and Web+Mail Service: the flagship offer to create your sites

Web hosting offers 250 GB minimum SSD disk space and allows you to manage several websites with several domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates, easy installation of WordPress and common CMS, etc.

Hosting Web hosting + Mail Service< /a> is web hosting with at least 5 professional email addresses. This is Infomaniak's flagship offer. It is aimed at SMEs and demanding individuals who wish to manage one or more websites while benefiting from professional email addresses.

Cloud Server: Professional Web Hosting

A Cloud Server managed allows you to easily administer your server via the same administration console as Web and Web + Mail hosting. You manage the sites there in the same way.

A Cloud server unmanaged allows you to manage your server 100% independently with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...). Strong technical skills are required to use an unmanaged Cloud Server.

Public Cloud: open, proven and secure IaaS solution

For Infomaniak, it's the infrastructure that powers kDrive, Swiss Backup and our Webmail, services used by more than a million users. But Public Cloud is accessible to everyone and updates available the resources you need for the development of your projects.

With the help of our personalized and tailor-made offers, you will have no trouble managing your development budget. No commissioning fees. No minimum amount. Cancellable at any time. You only pay for the resources actually used with our Public Cloud at the end of each month.

Jelastic Cloud: tailor-made hosting with the technologies of your choice

Jelastic Cloud allows you to create environmentsTailor-made development programs with the technologies of your choice (PHP, Node.js, Java, Docker, Ruby, etc.). It is a flexible cloud offer:

• horizontal and vertical resizing of resources
• payment based on actual resource consumption
• easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.)

Question: do you have a whistleblower protection policy?

Answer: Yes, Infomaniak has a whistleblower protection policy. You can find additional information at the following address: https://news.infomaniak.com/en/security-and-data-protection/

Learn more

• Presentation of Infomaniak services

The Infomaniak Public Cloud offer is an IaaS solution in which we provide you with the resources you need to develop your projects. Our personalised offers tailored to your needs make it easy for you to manage your development budget.

Discover Infomaniak’s Public Cloud

Getting started

• Public Cloud: create a new project
• Public Cloud: actions on an existing project

Pricing and resources

• Public Cloud: customised levels (coming soon)
• Public Cloud: unlock a limit level (coming soon)
• Public Cloud: invoicing
• How to estimate the cost of the resources used?

Community space & feedback

To share a review or a suggestion with us concerning an Infomaniak product, please consult this page: Infomaniak feedback.

A Reddit page has been created to facilitate technical exchanges with our user community.

This guide explains how to create a new Public Cloud project via your Infomaniak space.

Requirement:

• Add a Public Cloud to your Infomaniak customer account

Create a new project

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Click on the Public Cloud box
3. Click on the name of the Public Could on which a new project will be created
4. Click on the heading Create a new project or on the Create a new project button at the top right
5. Name your project
6. An OpenStack identifier is created automatically (with the format PCU-xxx). It is possible to add a description (for example to specify who the identifier is intended for) and to define a password
7. Click on Create to complete the creation of the project

Resource level

The highest resource level to which your organisation has access is allocated to the project automatically. You can modify it at any time once the project has been created.

Find out more

• Quickstart guide: Public Cloud
• Public Cloud: action on an existing project
• Discover Infomaniak’s Public Cloud

This guide explains how your Infomaniak Public Cloud billing works.

How billing works

Which means of payment are accepted?

It is only possible to settle bills for the Public Cloud service with a credit card.

When is the credit card debited?

The billing period runs from the first day of the month to the last. The credit card is generally debited on the first day of the following month (depending on your bank, the direct debit operation may be several days late). A bill is issued when the card is debited.

Are instances that are switched off billed?

Instances that are switched off are not billed, except:

• storage, which continues to use space even when unused;
• the GPU and IPv4 address of instances placed on a public network.

I used an instance for less than one hour, how will I be billed?

In this type of case, we calculate the median use of resources every hour and then multiply it by the hourly rate. Example: an instance at an hourly rate of CHF 10 was used for 15 minutes during the last hour and will therefore be billed at: CHF 10 * 15 / 60 = CHF 2.50

What are the ICU at Infomaniak?

Openstack bases its billing process on tokens. Accordingly, we have created the Infomaniak Cloud Unit or ICU. This token allows us to convert the cost of using resources on Openstack into CHF or EUR.

Conversion table for ICUs to CHF or EUR :

Currencies	Value	Infomaniak Cloud Unit (ICU)
CHF (Swiss franc)	1	50
EUR (euro)	1	55.5

Find out more

• Quickstart guide: Public Cloud
• Public Cloud: action on an existing project
• Complete product documentationhttps://docs.infomaniak.cloud

This guide explains the different actions which can be implemented via the Manager with your Public Cloud.

Access additional options for a project

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Click on the Public Cloud box
3. Click on the name of the Public Cloud on which the project concerned can be found
4. Click on theicon to the far right of the project name to access the additional actions

List of actions on a project

Actions available	Description
Rename the project	Allows the project to be renamed
Open OpenStack dashboard	Allows you to access the OpenStack Horizon dashboard directly
Delete the project	Allows the project to be deleted (it will be necessary to indicate your Infomaniak login password)

Access additional options on a user

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Click on the Public Cloud box
3. Click on the name of the Public Cloud on which the project concerned can be found
4. Under the OpenStack user heading of the project concerned, click on Manage to access the additional actions
   
   

List of actions on a user

Actions available	Descriptions
Edit the description	Allows you to add or modify the description of a user
Change password	Allows you to change the password for user access to the project
Download the OpenStack file	Allows you to download a configuration file to access your project via the CLI
Delete user	Allows you to delete the project user

Find out more

• Quickstart guide: Public Cloud
• Public Cloud: how billing works
• Discover Infomaniak’s Public Cloud