This guide explains how the Infomaniak Partner Program and its main advantages.

Preamble

• Join the Infomaniak reseller network and develop your business with a cloud provider recognized across Europe for the reliability of its services and its commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent body for European or foreign companies) and complying with the following conditions may become a Partner and reseller of Infomaniak:
  • the total amount of the products managed under the programme must be equal to or greater than CHF 2000/year or € 1800/year
  • the Partner must be a company registered with the Swiss Trade Register / SIRET or equivalent, with an active website
  • the Partner provides support to its Customers or products under management
  • the Partner is responsible for the invoices of its Customers or products under management
  • the Partner undertakes to use exclusively the products of Infomaniak for the contracts acquired by its tender system
  • the Partner understands and respects special conditions Resellers
• Click here to join existing Partners and benefit from profitable discounts or recurring cashbacks by ensuring the follow-up and technical support of your Customers.
• If you are an individual and want to recommend Infomaniak products and receive commissions on your conversions, the Affiliation Programme is an alternative not to be missed.
• It is not possible to be a Partner and Affiliate simultaneously.

Specific guides for you & your Customers

• What is a Client?
• What is a Partner?
• Add a Customer and manage its products
• Allow a Partner to manage your products
• Manage access authorizations between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export billing data Customers
• Stop a relationship between Partner and Client

Benefits of Infomaniak Partners

As a reseller of Infomaniak, you contribute to the success of Infomaniak, which will do everything possible to satisfy your Customers. You have privileged access to technical teams and you have a real influence on the evolution of your services.

Substantial savings

• Low rates for the most common domain extensions, in order to offer you the best value for money.
• Recurring Cashback or discount of up to -35% on products, combined with the downside rates of web hosting.
• Free access to all WordPress themes and plugins Elegant Themes.
• Possibility to modify the products to your Customers who grant you full access to their account.

Console dedicated to the management of your Customers and your revenues

• A dedicated interface to manage your Customers (Reseller space).
• Full or restricted access to your Customers' accounts: Your Customers may choose to let you manage specific products or their entire account, including their billing.
• Managing your employees' rights: you can define the users who can manage your Customers' products for greater security.

Tender yearbook and platform

• Infomaniak visitors and customers can do it free of charge launch calls for tenders the Partners receive exclusively.
• You can also display free of charge on the Partners Directory in order to strengthen your SEO, your reputation and authenticate your status.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak eco-friendly approach

This guide explains what a support code and one VIP code (not to be confused with the authorisation code for the transfer of domain names) to Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to you quickly and securely identify when you contact them and provide them with this set of numbers. It is displayed on the page of your user profile.

The VIP code is reserved for customers who have subscribed to the Premium support and allows identification when you call the technical reference. It is displayed on the management page of this service.

On this management page are also your various informations allowing you to contact Infomaniak as part of the Subscribed Support offer.

The code is present on your technical document and is also displayed on the contact window when you want to contact Infomaniak via the support button .

At the same place you can grant a temporary access to your services (for access to Infomaniak Support employees only):

This guide explains how to add a Customer as part of the Infomaniak Partner Programme.

Prerequisites

• Only legal managers of the Partner Organisation are allowed to add Customers.

Add a Customer "under management"

To add a Customer as part of your Partner activity:

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click the blue button to add a customer at the top right:
   
3. Follow the procedure to finish.

The customer will receive an e-mail with the request of the different accesses and will have the possibility to decide to grant different access rights than those requested by the Partner.

Once the invitation is accepted by a Customer, check the access rights granted and the means of payment used (if applicable) on your Customer's profile.

Access the Customer's account and its products...

... as a legal guardian or as a partner administrator

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click on the icon on the right of the Client in the table that appears to access his Manager.
3. Click on the action menu to the right of the Client in the table that appears to access more options (such as the export of data to a CSV file (.csv format) e.g.:
   

... as a collaborator of the Partner Organisation

1. Click here in order to access the Manager Infomaniak.
2. Click on the chevron ‍ at the top left of your left side menu.
3. Click on the Customers tab.
4. Click on the appropriate Client in the menu that appears to access its Infomaniak Manager:
   

This guide helps you understand the concepts of discount and recurring cashback in the context of the Infomaniak Partner Program.

Prerequisites

• Understanding the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager
• Understanding the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager

Cashback
 

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is credited as cashback to the Partner's prepaid account in the following cases:

Partnership with full access (Client's payment methods)

• when the Client places an order or renews a product
• when the Partner places an order or renews a product on behalf of their client using their client's payment methods

Partnership with full access (Partner's payment methods)

• when the Client places an order or renews a product

Partnership with limited access

• when the Client places an order or renews a product managed by the Partner

Discount

A Partner benefits from discounts on orders and renewals due to their Infomaniak reseller status. The discount applies in the following case:

Partnership with full access (Partner's payment methods)

• when the Partner places an order or renews a product on behalf of their client using their payment methods

Accumulation

The discount accumulates with the decreasing rate of Web/Mail hosting.

With 35 Web hostings, for example, you only pay CHF 208.32 / month ex. VAT per hosting instead of CHF 347.20, which represents a total reduction of - 40%.

Detail of the calculation in CHF (ex. VAT):

• normal price for 35 Web hostings: CHF 347.20
• with Partner discount of 20%: CHF 277.76
• final partner rate with decreasing rate of 25%: CHF 208.32

Detail of the calculation in euro (ex. VAT):

• normal price for 35 Web hostings: € 201.25
• with Partner discount of 20%: € 161
• final partner rate with decreasing rate of 25%: € 120.75

The decreasing rate (- 25%) is therefore applied to the residual amount after applying the partner discount (- 20%).

This guide explains how to create a call for tenders as an Infomaniak Client in need of support, how to remove the request if you have found a solution, and how an Infomaniak Partner can respond to this call for tenders.

Create a call for tenders

Here is the process that takes place when you want to complete a call for tenders:

1. Click here to access the tender submission page.
   • It is a free service that allows you to address your need to all Infomaniak Partners who wish to receive this type of request.
2. Once your call for tenders has been sent, each Partner concerned receives a message with an extract from the call for tenders.
3. It is proposed to consult your full call for tenders on a dedicated interface within its Partner account on the Manager Infomaniak.
4. If it is still valid (see below), the Partner displays your call for tenders and discovers your contact details.
5. He can then make you a proposal tailored to your needs and you decide on the follow-up to be given to the file:
   1. Collaborate with the Partner (become a customer at Infomaniak e.g.) and in this case you can delete the call for tenders (see below).
   2. Wait to receive other proposals over the days.

Delete the current call for tender

When you submit a call for tenders, you automatically receive an e-mail to your contact address:

• This e-mail contains a link to cancel your call for tenders.
• Be careful the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.

This guide explains the differences between the two possible methods of payment within a partnership ( with full access granted to the partner).

Indeed, in the context of the addition of Partner for the management of your products, if you grant of All Rights, you will have to decide whether to also entrust them with the entire billing part.
 

Methods of payment ...

...of the customer

In this case:

• Customer manages invoicing and settles orders and renewals made by Partner
• The Partner:
  • Pays the public price and will receive a cashback in their account based on the benefits they receive as a Reseller Infomaniak
  • Also receives income (reimbursement) for all orders and renewals made directly by their customer
• Invoices will only be accessible within the Customer's organization, and the Partner will not have access to them.
• The products will be installed directly within the customer organization

...of the partner

In this case:

• The partner
  • Manages invoicing and adjusts orders and renewals made for its customer
  • Benefit directly from discounts to resellers when ordering and renewing on behalf of their customer
  • Also receives income (reimbursement) for all orders and renewals made directly by their customer
• Invoices will only be available within the Partner's organization, and the Customer will not have access to them.
• The products will be installed directly within the customer organization

Change the method of payment

In granting full access to a partner, the Customer may change the type of payment method used in the partnership at any time:

1. Log in to the Manager of Infomaniak (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Partner in the left sidebar menu
3. Click on the name of the partner concerned:
   
    
4. Click on the pencil icon at the top of the page to the right of Payment::
   
5. Edit and verify desired information

The Partner will receive an email notification of the change.

Also take note of this other guide.

This guide explains how to give access to a Partner (among others) partners referenced by Infomaniak) to the products of your Organization present on the Manager Infomaniak, i.e. the administration interface of your products.

Prerequisites

• To be Legally responsible‍within the Organization.

As a Customer, add a known Partner

To allow a Partner's access to some of your products:

1. Click here in order to access the addition of a Partner on the Manager Infomaniak (Need help?).
2. Enter the name or email address of the Partner to whom you will grant access.
3. Check the box to select the Partner from the search results.
4. Click the blue button for Continue:
   
5. The next step offers you an important choice about the permissions granted to the Partner; the 2 possibilities are detailed below...

Give the Partner access...

... limited

Click on the button of left to choose to give the Partner access limited: 

1. Click the blue button at the bottom right for Continue.
2. Click on the product category concerned and then, in the window that opens, on the product concerned; repeat for all the different products to which you wish to grant access:
   
3. Click the blue button at the bottom right for Continue.
4. An e-mail is automatically sent to the Guest Partner in which a link allows him to accept (or refuse) the management proposal.
5. Once the proposal has been accepted, the Partner dashboard gives access to the Customer's organisation and products to which it has been granted a right of access.

...complete

Click on the button of right to choose to give the Partner access complete:

1. Click the blue button at the bottom right for Continue.
2. The Customer must choose whether also entrusts its wallet to the Partner:
   
3. Click the blue button at the bottom right for Continue.
4. An e-mail is automatically sent to the Guest Partner in which a link allows him to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard gives access to the entire Customer Organisation.

Note
 

• The current invitation may be returned or deleted prior to its acceptance in Click on Partner in the left side menu the Customer Manager:
  
• If the Partner was already linked to the Customer Organisation before the invitation, as an external user e.g., its status is therefore updated once the partnership has started.
• At all times the Partnership may be broken.

This guide explains how to end a partnership between Client and one Partner in the framework of the Infomaniak Partner Programme.

Stop the partnership...

... as a Customer

To this end:

1. Click here in order to access the management of your partnerships on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Stop collaboration:
   
4. Confirm for the first time the withdrawal of Partner.
5. Validate permanently by entering the password of the Infomaniak account.
6. The partnership has been broken.

... as a Partner

To this end:

1. Click here in order to access your Clients under management on the Reseller Space of the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the Client concerned in the table that appears.
3. Click on Stop collaboration:
   
4. Confirm for the first time the withdrawal of Client.
5. Validate permanently by entering the password of the Infomaniak account.
6. The partnership has been broken.

This guide explains how a Customer can adjust the access rights entrusted to a Infomaniak Partner so that the latter can access the products more widely, or no longer access them at all.

Prerequisites

• Having authorized a Partner to access your products (and thus became the Customer of a Partner).
• Understanding the differences between 2 types of authorisations can be defined from the Manager.

Change the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here in order to access the management of your partnerships on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Change access rights:
   
4. Click on the type of access rights which you wish to grant (limité à une sélection de produits or accès complet):
   
5. Click the blue button Continue And follow the assistant to the end.

Remove Partner's access to your products

To cut off access to a product to a Partner:

1. Click here in order to access the management of your partnerships on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Change access rights.
4. If necessary, switch to the Limited Management of your products:
   
5. Select or deselect the products concerned within the different product categories:
   
6. Continue to confirm the removal of accesses.

You can also completely stop the collaboration with an Infomaniak Partner.

As an Infomaniak Partner, it is recommended to manage your Swiss Backup clients within a single Acronis account/access, and to define groups/units on the Acronis console.

It is not possible to migrate end customers or end customer backups between 2 Swiss Backup accounts.