Knowledge base

This guide summarises the conditions for and the main advantages of joining the Infomaniak dealer programme. If you are a private individual and you want to recommend Infomaniak products and receive commissions on your conversions, we redirect you to our membership programme.

Conditions for becoming an Infomaniak partner and dealer

Any company registered with the Swiss companies register (or an equivalent body for European or other foreign companies) which meets the following conditions can become an Infomaniak partner and dealer:

• The total amount of products managed within the framework of the programme must be equal to or greater than CHF 2,000 / year or € 1,800 / year.
• The partner must be a company registered with the Swiss companies register / SIRET or equivalent.
• The partner provides support for their customers or the products managed.
• The partner is responsible for the invoices of their customers or the products managed.
• the partner undertakes to use only Infomaniak products for the contracts acquired via its call for tenders system.
• The partner understands and complies with the specific dealer conditions.

Advantages as infomaniak dealer/partner

Substantial savings

• Competitive rates for common domain name extensions.
• Recurring cashback or discounts of up to 35% on the products. These are accumulated with a sliding scale of rates for Web hosting. 
• Free access to all Elegant Themes WordPress themes and plugins.
• Possibility of re-billing the products to your customers who grant you full access to their account.

Console dedicated to management of your customers and your incomes

• Dedicated interface to manage your customers.
• Full or limited access to your customers’ accounts: your customers can opt to let you manage specific products or their entire account, including their billing.
• Management of your employees’ rights: you can define the users who can manage your customers’ products, for increased security.

Directory and call for tenders platform

Infomaniak customers and visitors can issue calls for tender free of charge, received exclusively by our partners. You can also appear free of charge in the directory of our partners in order to enhance your referencing and your notoriety and authenticate your status.

Why choose Infomaniak?

• Over 25 years of experience
• Independent Swiss company based in Geneva and Winterthur
• Technological control (data hosted and processed in Switzerland)
• No compromises with regard to the environment
• Sustainable growth throughout Europe (+35% in France, +40% in German-speaking Switzerland in 2021)
• Company with ISO 27001, ISO 9001, ISO 14001 and ISO 50001 certification. See all certifications.
• Find out more

Question: do you have a whistleblower protection policy?

Answer: Yes, Infomaniak has a whistleblower protection policy. You can find additional information at the following address: https://news.infomaniak.com/en/security-and-data-protection/

Learn more

• Presentation of Infomaniak services

This guide explains the differences between the two possible payment methods within the framework of a partnership with full access granted to the partner.

Customer’s payment methods

• The customer manages invoicing and pays the orders and renewals made by the partner
• The partner pays the retail price and will receive an income (cashback) in their account in accordance with the advantages they enjoy as an Infomaniak reseller
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the customer’s organisation and the partner will not have access to them
• The products will be installed directly on the customer’s organisation

Partner’s payment methods

• The partner manages invoicing and pays the orders and renewals made on behalf of their customer
• The partner benefits from reseller discounts directly for orders and renewals made on behalf of their customer
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the partner’s organisation and the customer will not have access to them
• The products will be installed directly on the customer’s organisation

Modification of the payment methods

• The customer can, at any time, change the payment methods used in the partnership via the profile of their partner
• The partner will receive notification of the change by email

This guide explains the differences between the two types of access possible between a partner and their customer.

Limited access

• The customer grants the partner access specifically to certain products
• The partner only manages the products that the customer has allocated to them for management purposes
• The partner cannot order or renew products for their customer
• The partner receives an income when the customer purchases or renews products which the partner manages
• The customer can have several partners with limited access in their organisation on condition that they manage different products

Complete access

• The customer grants the partner access to all their products
• The partner can order and renew products for their customer
• The customer and the partner can define which payment methods will be used for the orders and renewals
• The partner receives an income for any product order or renewal
• The customer can only have one single partner with complete access in their organisation

Find out more

• Customer: what is a customer?
• Partner: what is a partner?
• Add or remove product access to/from a partner - limited access only
• Terminate a partnership

This guide explains how to add a partner as a customer.

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Click on the Partners tab in the left-hand menu of the manager
   
   
3. Click on Add a partner at the top right
   
   
4. Follow the steps
5. Wait for your partner to be validated (an email will be sent)

Find out more

• Customer:What is a customer?
• Partner:What is a partner?
• The different types of partner access
• Add or remove product accesses for a partner - limited access only
• Terminate a partnership

This guide explains how to register your VAT number via your Infomaniak customer account.

Prerequisites:

• You must have a European VAT number
• You must have set the Infomaniak customer account to Company

Registering the VAT number when creating an Infomaniak account

1. Start creating an infomaniak customer account via the following link: https://welcome.infomaniak.com/signup
2. When choosing the type of entity, select Company
   
   


3. On the contact form, indicate your company’s VAT number
   
   


4. Finalise the customer account creation procedure

Adding a VAT number to an existing Infomaniak customer account

1. Access you Infomaniak space (manager.infomanaik.com)
2. Click on the circle at the top right and select Customer account
3. Click on the blue Modify button under your company’s details
4. Indicate your company’s VAT number in the VAT field
5. Read and tick the general conditions of use box, then click on Save

Alternative method of adding the VAT number

Via the Accounting section

If you have set your customer account status to "Company" and you have not yet indicated your VAT number, a message will invite you to do this when paying your bills via your Infomaniak space in the To be paid section.

Via the Shop

If you have set your customer account status to "Company" and you have not yet indicated your VAT number, a message will invite you to do this when paying for your products via the Infomaniak Shop.

Via renewal e-mails for your products

If you have set your customer account status to "Company" and you have not yet indicated your VAT number, a banner has been added to information e-mails concerning the renewal of your products, inviting you to indicate your VAT number.

Find out more

• Getting started guide: Manager
• Manager: changing the details of your user account
• Manager: delete a customer account