Knowledge base

This guide explains how the Infomaniak partner program works  and its main advantages.

Join the Infomaniak reseller network and develop your business with a cloud provider recognized throughout Europe for the reliability of its services and its commitment to privacy and ecology.

Become an Infomaniak partner

Any company registered with the Swiss commercial register (or equivalent body for European or foreign companies) and meeting the following conditions can become a partner and reseller of Infomaniak:

• the total amount of products managed under the program must be equal to or greater than CHF 2000/year or €1800/year
• the partner must be a company registered with the Swiss Trade Register / SIRET or equivalent
• the partner ensures support for its customers or products under management
• the partner is responsible for its customers' invoices or products under management
• the partner undertakes to exclusively use Infomaniak products for contracts acquired through its call for tenders system
• the partner understands and respects the specific conditions Resellers

Click here to join our partners and benefit from advantageous discounts or recurring cashbacks by ensuring follow-up and technical support for your customers.

Benefits

As an Infomaniak reseller, you contribute to our success and we do everything we can to ensure the satisfaction of your customers. You have privileged access to our technical teams and you have a real influence on the development of your services.

Substantial savings

• Competitive pricing for common domain name extensions
• recurring cashback or discount of up to -35% on products; they are combined with the decreasing prices for web hosting
• free access to all Elegant Themes WordPress themes and plugins
• possible to re-invoice products to your customers who grant you full access to their account

Console dedicated to managing your customers and revenue

• dedicated interface to manage your customers
• full or restricted access to your customers' accounts: your customers can choose to let you manage specific products or their entire account, including their billing
• management of your employees' rights: you can define the users who can manage your customers' products for greater security

Directory and tender platform

• Infomaniak visitors and customers can free of charge launch calls for tenders which our partners receive exclusively 
• you can also appear free of charge in the directory of our partners in order to strengthen your referencing, your notoriety and authenticate your status

Your customers

• What is a customer?
• Add a customer and manage their products

Why choose Infomaniak?

• +25 years of experience
• independent Swiss company based in Geneva and Winterthur
• technological mastery (data hosted and processed in Switzerland)
• no compromise on ecology
• sustainable growth across Europe
• company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 etc. - see all certifications
• learn more

This guide explains the differences between the two possible payment methods within the framework of a partnership with full access granted to the partner.

Customer’s payment methods

• The customer manages invoicing and pays the orders and renewals made by the partner
• The partner pays the retail price and will receive an income (cashback) in their account in accordance with the advantages they enjoy as an Infomaniak reseller
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the customer’s organisation and the partner will not have access to them
• The products will be installed directly on the customer’s organisation

Partner’s payment methods

• The partner manages invoicing and pays the orders and renewals made on behalf of their customer
• The partner benefits from reseller discounts directly for orders and renewals made on behalf of their customer
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the partner’s organisation and the customer will not have access to them
• The products will be installed directly on the customer’s organisation

Modification of the payment methods

• The customer can, at any time, change the payment methods used in the partnership via the profile of their partner
• The partner will receive notification of the change by email

This guide explains the differences between the two types of access possible between a partner and their customer.

Limited access

• The customer grants the partner access specifically to certain products
• The partner only manages the products that the customer has allocated to them for management purposes
• The partner cannot order or renew products for their customer
• The partner receives an income when the customer purchases or renews products which the partner manages
• The customer can have several partners with limited access in their organisation on condition that they manage different products

Complete access

• The customer grants the partner access to all their products
• The partner can order and renew products for their customer
• The customer and the partner can define which payment methods will be used for the orders and renewals
• The partner receives an income for any product order or renewal
• The customer can only have one single partner with complete access in their organisation

This guide explains how to give access to a partner (among the partners referenced by Infomaniak) to your organization's products present on the Infomaniak Manager, i.e. the management interface for your products.

As a customer, add a partner

1. connect to your Infomaniak space (manager.infomaniak.com)
2. click on the Partners tab in the left menu of the manager
   
3. click on Add a partner at the top right
   
4. follow the steps
5. wait for validation from your partner (an email will be sent)

This guide explains what a support code and a VIP code are (not to be confused with the authorization code used to transfer domain names).

Carrier code

The support code allows the Support department to identify you quickly and securely when you call us.

It is obtained from your Manager by clicking in the left side menu under Support .

On this page you will find your various information allowing you to contact us as part of the Support offer subscribed to.

The code is also displayed on the contact window when you want to contact us via the support button .

In the same place, you can grant temporary access to Mail and kDrive (access only possible for Infomaniak Support employees):

VIP code

This code is reserved for customers who have subscribed to Premium Support (Pro / Enterprise).

Your information relating to the Premium Support offer subscribed to can be found on your Manager in the left side menu.

Example:

The VIP code can also be obtained from any Manager page via the support button located at the bottom right of the screen:

The drop-down menu that opens provides the main information related to your support request:

This guide explains how to terminate a partnership between a customer and a partner.

As a customer

1. Log in to your Infomaniak space (manager.infomaniak.com)
    
2. Click on the Partners tab in the left-hand menu of the manager
   
   
    
3. In the list, choose the partner with whom you want to terminate the partnership
    
4. Click on the Terminate the partnership button at the top right.
   
   
    
5. Confirm removal of the partner once
    
6. Validate definitively by entering the password for the Infomaniak account.
    
7. The partnership has been terminated
    

As a partner

1. Log in to your Infomaniak space (manager.infomaniak.com)
    
2. Once logged in, click on the Dealer space section of the navigation menu on the left
   
   
    
3. Click on Managed customers
   
   
   
   
    
4. In the list, choose the customer with whom you want to terminate the partnership
    
5. Click on Stop collaboration button at the top right
   
   
    
6. Confirm removal of the customer
    
7. Validate definitively by entering the password of the Infomaniak account
    

Find out more

• Customer:What is a customer?
   
• Partner:What is a partner?
   
• The different types of partner access
   
• Add or remove product accesses for a partner - limited access only
   

This guide helps you understand the notions of discount and recurrent cashback (income) within the framework of the Infomaniak Partners programme.

1. What is cashback and when is it paid to the partner?

It is a sum equal to the difference between the retail price and the preferential rate granted the partner as an Infomaniak dealer. This amount is paid to the partner’s prepaid account in the form of cashback in the following cases:

Partnership with full access (customer’s payment methods)

• When the customer places an order or renews a product.
• When the partner places an order or renews a product on behalf of their customer using the customer’s payment methods.

Partnership with full access (partner’s payment methods)

• When the customer places an order or renews a product.

Partnership with limited access

• The customer places an order or renews a product managed by the partner.

2. What is a discount and when does it apply?

A partner benefits from discounts on orders and renewals thanks to their status as an Infomaniak dealer. The discount applies in the following cases:

Partnership with full access (partner’s payment methods)

• When the partner places an order or renews a product on behalf of their customer using their payment methods.

2.1 Is the discount applied in conjunction with the sliding rate of web/mail hostings?

Yes, with 35 web hostings, for example, you only pay CHF 208.32 / month, not incl. tax per hosting instead of CHF 347.20, which represents a total reduction of 40%.

Details of the calculation in CHF (not incl. tax):

• Normal price for 35 web hostings: CHF 347.20
• With 20% partner discount: CHF 277.76
• Final partner rate with sliding rate of 25%: CHF 208.32

Details of the calculations in euros (not incl. tax):

• Normal price for 35 web hostings: €201.25
• With the 20% partner discount: €161
• Final partner rate with sliding rate of 25%: €120.75

The sliding rate (- 25%) therefore applies to the residual amount after the partner discount (20%) has been applied.

3. Find out more

• Discover Infomaniak Partners
  
• What is a customer?
• What is a partner?

This guide explains how to modify access rights to your products for a partner with limited access to your organisation.

Grant access to your products to a partner

1. Log in to your Infomaniak space (manager.infomaniak.com)
    
2. Click on the Partners tab in the left-hand menu of the manager
    
3. In the list, select the access to be granted for the products
    
4. If you have not yet granted access to your products, click on the Add products button. If you have already granted access to your products, click on the Manage product access button.
    
5. Click on the + icon of the product concerned by this process
   
   
    
6. Tick the type of right to be granted (technical and/or statistical rights)
   
   
    
7. Click on Confirm
   
    
8. Click on Save so that the changes are taken into account
   
   
   
   
    
9. Access to the product has been added
    

Cancel access to your products for a partner

1. Log in to your Infomaniak space (manager.infomaniak.com)
    
2. Click on the Partner tab in the left-hand menu of the manager
    
3. In the list, select the partner concerned by this process
    
4. In the list of products, click on the dustbin icon to cancel access to the desired product
   
   
    
5. Confirm cancellation of access
    
6. Access has been cancelled
    

Find out more

• Customer: what is a customer?
   
• Partner: what is a partner?
   
• The different types of partner access
   
• Terminate a partnership