Knowledge base

This guide summarises the conditions for and the main advantages of joining the Infomaniak dealer programme. If you are a private individual and you want to recommend Infomaniak products and receive commissions on your conversions, we redirect you to our membership programme.

Conditions for becoming an Infomaniak partner and dealer

Any company registered with the Swiss companies register (or an equivalent body for European or other foreign companies) which meets the following conditions can become an Infomaniak partner and dealer:

• The total amount of products managed within the framework of the programme must be equal to or greater than CHF 2,000 / year or € 1,800 / year.
• The partner must be a company registered with the Swiss companies register / SIRET or equivalent.
• The partner provides support for their customers or the products managed.
• The partner is responsible for the invoices of their customers or the products managed.
• the partner undertakes to use only Infomaniak products for the contracts acquired via its call for tenders system.
• The partner understands and complies with the specific dealer conditions.

Advantages as infomaniak dealer/partner

Substantial savings

• Competitive rates for common domain name extensions.
• Recurring cashback or discounts of up to 35% on the products. These are accumulated with a sliding scale of rates for Web hosting. 
• Free access to all Elegant Themes WordPress themes and plugins.
• Possibility of re-billing the products to your customers who grant you full access to their account.

Console dedicated to management of your customers and your incomes

• Dedicated interface to manage your customers.
• Full or limited access to your customers’ accounts: your customers can opt to let you manage specific products or their entire account, including their billing.
• Management of your employees’ rights: you can define the users who can manage your customers’ products, for increased security.

Directory and call for tenders platform

Infomaniak customers and visitors can issue calls for tender free of charge, received exclusively by our partners. You can also appear free of charge in the directory of our partners in order to enhance your referencing and your notoriety and authenticate your status.

Why choose Infomaniak?

• Over 25 years of experience
• Independent Swiss company based in Geneva and Winterthur
• Technological control (data hosted and processed in Switzerland)
• No compromises with regard to the environment
• Sustainable growth throughout Europe (+35% in France, +40% in German-speaking Switzerland in 2021)
• Company with ISO 27001, ISO 9001, ISO 14001 and ISO 50001 certification. See all certifications.
• Find out more

This guide explains the differences between the two possible payment methods within the framework of a partnership with full access granted to the partner.

Customer’s payment methods

• The customer manages invoicing and pays the orders and renewals made by the partner
• The partner pays the retail price and will receive an income (cashback) in their account in accordance with the advantages they enjoy as an Infomaniak reseller
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the customer’s organisation and the partner will not have access to them
• The products will be installed directly on the customer’s organisation

Partner’s payment methods

• The partner manages invoicing and pays the orders and renewals made on behalf of their customer
• The partner benefits from reseller discounts directly for orders and renewals made on behalf of their customer
• The partner will also receive an income (cashback) for any order or renewal made by their customer directly
• The invoices will only be accessible via the partner’s organisation and the customer will not have access to them
• The products will be installed directly on the customer’s organisation

Modification of the payment methods

• The customer can, at any time, change the payment methods used in the partnership via the profile of their partner
• The partner will receive notification of the change by email

This guide explains the differences between the two types of access possible between a partner and their customer.

Limited access

• The customer grants the partner access specifically to certain products
• The partner only manages the products that the customer has allocated to them for management purposes
• The partner cannot order or renew products for their customer
• The partner receives an income when the customer purchases or renews products which the partner manages
• The customer can have several partners with limited access in their organisation on condition that they manage different products

Complete access

• The customer grants the partner access to all their products
• The partner can order and renew products for their customer
• The customer and the partner can define which payment methods will be used for the orders and renewals
• The partner receives an income for any product order or renewal
• The customer can only have one single partner with complete access in their organisation

Find out more

• Customer: what is a customer?
• Partner: what is a partner?
• Add or remove product access to/from a partner - limited access only
• Terminate a partnership

This guide explains how to add a partner as a customer.

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Click on the Partners tab in the left-hand menu of the manager
   
   
3. Click on Add a partner at the top right
   
   
4. Follow the steps
5. Wait for your partner to be validated (an email will be sent)

Find out more

• Customer:What is a customer?
• Partner:What is a partner?
• The different types of partner access
• Add or remove product accesses for a partner - limited access only
• Terminate a partnership

This guide explains how to fill in your European VAT number so that it appears on the organisation's invoicing.

Specify a VAT number when registering

1. start creating an organization from this link: https://welcome.infomaniak.com/signup
2. when choosing the type of entity, select Company
   
   
3. in the contact form, indicate the VAT number of your company
   
   
4. finalize the procedure for creating the organization

Add a VAT number to an existing organization

1. connect to your Infomaniak space ( manager.infomanaik.com )
2. click on the tablet at the very top right and select Customer account
3. click the blue Edit button under your company details
4. enter your company's VAT number in the VAT field
5. read and tick the Terms of Use box , then click Save

You can also add a note to the Infomaniak invoice .

Alternative methods of adding the VAT number

From the Accounting section

If you have indicated that the status of your organization is "Company" and you have not yet indicated your VAT number, a message will invite you to indicate it when paying your invoices from your Infomaniak space in the section To pay .

From the Shop

If you have indicated that the status of your Organization is "Company" and you have not yet indicated your VAT number, a message will invite you to indicate it when paying for your products from the Infomaniak Shop .

From your product renewal emails

If you have indicated that your Organization status is "Company" and you have not yet indicated your VAT number, a banner has been added to your product renewal information emails, inviting you to provide your VAT number.

This guide explains what a support code and a VIP code are (not to be confused with the authorization code used to transfer domain names).

Carrier code

The support code allows the Support department to identify you quickly and securely when you call us.

It is obtained from your Manager by clicking in the left side menu under Support .

On this page you will find your various information allowing you to contact us as part of the Support offer subscribed to.

The code is also displayed on the contact window when you want to contact us via the support button .

In the same place, you can grant temporary access to kMail and kDrive (access only possible for Infomaniak Support employees):

VIP code

This code is reserved for customers who have subscribed to Premium Support (Pro / Enterprise).

Your information relating to the Premium Support offer subscribed to can be found on your Manager in the left side menu.

Example:

The VIP code can also be obtained from any Manager page via the support button located at the bottom right of the screen:

The drop-down menu that opens provides the main information related to your support request:

This guide explains how to add a customer when you have the status of a partner. Only the legal representatives of the partner organisation are authorised to add customers.

Add a customer

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Once logged in, click on the Reseller space section in the left-hand navigation menu
   
   
3. Click on Managed customers
   
   
   
   
4. Once the page has loaded, click on “Add a customer” at the top right
   
   
5. Follow the procedure
6. The customer will receive an e-mail with the request for access rights and will be able to decide whether or not to grant different access rights from those requested by the partner. Once the invitation has been accepted by a customer, we invite you to check the access rights granted and the payment methods used (if applicable) in your customer’s profile.

Access the customer account and manage their products

As a legal representative or administrator

1. Log in to your Infomaniak space (manager.infomaniak.com) ?
2. Once logged in, click on the Reseller space section in the left-hand navigation menu
3. Click on Managed customers
4. In the list, click on the customer to be managed
5. Click on the button at the top right Access the customer account

As an employee

1. Log in to your Infomaniak space (manager.infomaniak.com) ?
2. Once logged in, click on the arrow at the top to the left of the menu beside the name/logo of the organisation
3. Click on the name of your organisation under Manager
4. Select the My customers tab
5. Select the customer to be managed

Find out more

• Customer: what is a customer?
• Partner: what is a partner?
• The different types of partner access
• Add or remove product access to/from a partner - limited access only
• Terminate a partnership