Knowledge base

Conditions for becoming an Informaniak partner/dealer

Any company registered with the Swiss Trade Registry (or equivalent body for foreign companies) and which meets the following conditions can become an Infomaniak partner or dealer:

• All products contained in the partner account must represent an amount of 2,000 CHF/1,800 EUR or more
• to assure support to customers for contracts taken out under the Partner Account
• You are billed directly by Infomaniak for all products on your partner account

General conditions for partners.

Benefits of being an Infomaniak partner/dealer

Enjoy top-of-the-range services

• your sites will be ultra-fast thanks to our SSD hostings
• your sites are permanently protected against DDoS attacks (Find out more)
• your sites are secure thanks to free SSL certificates
• use the latest versions of PHP, MySQL, etc. for your projects
• save time and install over 100 web applications with 1 click (Find out more)
• special access to level 2 support (specialists)

Make substantial savings

• the cheapest prices for .swiss, .ch and .fr extensions
• authorised sub-hostings and falling prices for web hostings
• enjoy discounts on most of our products (Find out more). The sliding scale prices of our web hostings is another of your benefits. For example, if you manage between 10 and 49 web hostings in a partner account, you will only pay CHF 5.46 per month per hosting instead of CHF 9.92, which represents a saving of 45% on each of your web hostings. Over a year, that translates to a saving of around CHF 54.- per hosting.
• a VOD space with 10 GB of disk space and 100 GB of monthly traffic offers
• free access to all WordPress themes: Elegant Themes

Manage your and your clients' sites simply

• A centralized admin interface for managing all your products and clients
• Ability to charge back services to your clients. Infomaniak never comes into direct contact with the clients of a partner
• All our offers are customisable depending on your specific needs

Why choose Infomaniak?

• expertise built up over 20 years
• the No 1 Swiss web hosting provider
• a neutral and independent company which manages its own datacentres in Switzerland (Find out more)
• our services are constantly evolving and are environmentally friendly (ISO 14001 and 50001)

The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

This guide will help you familiarize yourself with the main products we offer.

Domain name

Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.  

• Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
• Domain Privacy: the solution to protect the Whois data of your domains
• Renewal Warranty: the guarantee you will never lose your domains

Web and Mail hosting

Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

Web + Mail hosting (popular)

• to create your sites with your email addresses
• 100 GB of space (expandable)
• 25 email addresses (expandable)
• optimized for WordPress and over 100 CMS
• 80 Elegant Themes plugins and themes included
• enables you to manage multiple websites (20 sites included)

Mail hosting

• to create your professional email addresses
• 5 email addresses (expandable)
• unlimited attachment size
• spam and virus protection
• webmail with synching of contacts and calendars

Managed Cloud server

• to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
• dedicated resources not shared with other clients
• customizable and scalable configuration

Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

• enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
• horizontal and vertical resource resizing on the fly
• ideal to deploy site and app clusters (WordPress, Magento, etc.)
• payment according to consumption

• flexible storage space (from 4 to over 40 TB)
• Internet connection faster than 60 Gbps
• unlimited traffic

• for organizations that must guarantee the availability of their sites/applications
• uptime guaranteed up to 100% by SLA
• load balancing with clusters of Web servers and databases
• based on a minimum of 5 servers distributed in several Infomaniak datacenters

SSL Certificates

• to encrypt the traffic on your sites and protect your visitors
• free Let's Encrypt SSL certificates with automatic renewal
• Sectigo professional EV and DV certificates
• very reasonable rates
• activation in just 1 click

Video and audio hosting

Over 1000 Swiss and European radio and television stations already use our services.

• Video and audio on demand (VOD/AOD)
• Video streaming
• Audio streaming

Professional tools

kDrive (alternative to Dropbox)

• to sync your data and collaborate via all your devices
• data replication in three different physical locations
• online office suite compatible with Word, Excel and PowerPoint files
• migration in 1 click from Dropbox, Google Drive and One Drive

Newsletter tool

• to send newsletters to an unlimited number of contacts
• no subscription and no commitment
• very competitive, sliding rates
• advanced statistics

WorkSpace

• to manage your email, contacts and addresses on line
• collaborative Swiss webmail
• contact and calendar synching
• included free of charge with all email addresses managed by Infomaniak

Housing / Colocation

• to install your servers, NAS, etc. in our Tier 3+ datacenters
• located in Geneva, Switzerland
• certified renewable energy
• flexible and transparent
• ISO 14001, ISO 50001, ISO 27001

Swiss Backup

• enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
• replication of backups in three different physical locations
• automatic data encryption for greater security

Guest management

• enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
• management of groups of guests
• relance automatique des invités
• mobile application to check guests

This guide explains how to provide useful details when you request help from Infomaniak support.

Authorizing Support to access your content

It is possible to temporarily grant access to the content of your WorkSpace and your Drive with the possibility of cancelling this access at any time.

Only those Infomaniak staff members who handle your support ticket will have access.

1. Open the Manager (manager.infomaniak.com) or your WorkSpace (workspace.infomaniak.com)
2. Click your user name at the top right of the page
3. Click My profile in the menu that appears
4. Click Technical support (or https://manager.infomaniak.com/support) in the left side menu
5. Click the access authorization button for the product concerned (authorizing one does not authorize another - these authorizations are specific).

Making a screen grab

Windows

Microsoft offers preinstalled software dedicated to screen grabs. But to do them manually:

1. Display what you want/need to send on the screen
2. Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
4. "Save" your file
5. Repeat the operation from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

1. Simultaneously press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3"
2. Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
2. You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

1. Simultaneously press the volume down (on the side) and the locking button
2. The image captured is then automatically saved in a Screenshots folder in the gallery

Popup Windows

To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you send to us.

Javascript Console in the browser

Windows

Chrome, Firefox and Safari: enter the combination ctrl + caps + i
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the round struck-through icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources. 

In some circumstances and for security reasons, an identity check process is required to ensure the identity of the person making a specific request.

This check may occur in the following cases (non-exhaustive list):

• Forgotten user password
• Forgotten login email address
• Disabling double authentication (two-factor identification)
• Unblocking an Infomaniak account
• When initial Ticketing revenue is paid
• When a product is ordered

How the identity check process works

This process requires:

• A QR code or a link provided by Infomaniak
• The Infomaniak Check (kCheck) app installed on your iPhone or Android mobile
• An Internet connection on your mobile

You can then check your identity with kCheck:

1. Launch the kCheck app on your mobile
2. Click Start
3. Click Scan a QR code
4. Use the camera to hover over the QR code provided
5. Enter your mobile phone number
6. Enter the confirmation code received
7. Enable geolocation (compulsory to continue the process)
8. Select the type of ID you have (ID card or passport)
9. Follow the steps to take a photo of your ID
10. Then take a selfie of yourself holding your ID in your hand in front of you

Your documents will then be sent securely to our support. These requests are given top priority with an average turnaround time of 2 hours during our support business hours.