This guide explains how the Infomaniak Partner Program works and its main advantages.

Preamble

• Join the Infomaniak reseller network and grow your business with a cloud provider renowned throughout Europe for the reliability of its services and its commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent organization for European or foreign companies) and meeting the following conditions can become an Infomaniak Partner and reseller:
  • The total amount of products managed under the program must be equal to or greater than CHF 2000/year or € 1800/year
  • The Partner must be a company registered with the Swiss Commercial Register / SIRET or equivalent, with an active website
  • The Partner provides support for its Clients or the products under management
  • The Partner is responsible for the invoices of its Clients or the products under management
  • The Partner commits to using exclusively the products for contracts acquired through its bidding system.
  • The Partner understands and agrees to the specific Reseller terms
• Click here to join existing Partners and benefit from advantageous discounts or recurring cashbacks by ensuring the follow-up and technical support of your Clients.
• If you are an individual and want to recommend Infomaniak products and earn commissions on your conversions, the Affiliation Program is an alternative not to be missed.
• It is not possible to be both a Partner and an Affiliate at the same time.

Specific guides for you & your Clients

• What is a Client?
• What is a Partner?
• Add a Client and manage their products
• Allow a Partner to manage your products
• Manage access permissions between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export Client billing data
• Terminate a relationship between Partner and Client

Infomaniak Partner Advantages

As an Infomaniak reseller, you contribute to Infomaniak's success, which will do everything possible to ensure the satisfaction of your Clients. You have privileged access to the technical teams and real influence on the evolution of your services.

Significant savings

• Advantageous rates for the most common domain extensions, to offer you the best quality-price ratio.
• Recurring cashback or discount of up to -35% on products, combined with the tiered pricing of web hosting.
• Free access to all WordPress themes and plugins Elegant Themes.
• Possibility to resell products to your Clients who grant you full access to their account.

Dedicated console for managing your Clients and your revenues

• A dedicated interface to manage your Clients (Reseller space).
• Full or restricted access to your Clients' accounts: your Clients can choose to let you manage specific products or their entire account, including billing.
• Management of your collaborators' rights: you can define which users can manage your Clients' products for added security.

Directory and tender platform

• Visitors and Clients of Infomaniak can freely launch tenders that Partners receive exclusively.
• You can also list yourself for free on the Partners Directory to boost your search engine ranking, enhance your reputation and verify your status.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

This guide explains what a support code and a VIP code are (not to be confused with the authorization code used for domain name transfers) on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to identify you quickly and securely when you contact them and provide this sequence of numbers. It is displayed on the your user profile page.

The VIP code is reserved for customers who have subscribed to Premium Support and allows for identification when you call the technical reference. It is displayed on the management page for this service.

This management page also displays various information allowing you to contact Infomaniak as part of the Support package subscribed to.

The code is present on your technical document and also appears on the contact window when you want to contact Infomaniak via the assistance button .

In the same place, you can grant temporary access to your services (for access only possible for Infomaniak Support collaborators):

This guide helps you understand the concepts of discounts and recurring cashback (revenue) within the framework of the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager.

Cashback

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is paid back as cashback to the Partner's prepaid account in the following cases:

Full access partnership (Client payment methods)

• When the Client places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their client using the client's payment methods.

Full access partnership (Partner's payment methods)

• When the Client places an order or renews a product.

Full access partnership

• The Client places an order or renews a product that the Partner manages.

Discount

A Partner benefits from discounts on orders and renewals due to their status as an Infomaniak reseller. The discount applies in the following case:

Full access partnership (Partner's payment methods)

• When the Partner places an order or renews a product for their client using their own payment methods-

Cumulative

The discount is cumulative with the degressive rate for Web/Mail hosting.

With 35 web hostings, you pay for example only CHF 208.32 / month excl. tax per hosting instead of CHF 347.20, which represents a total reduction of -40%.

Breakdown of calculation in CHF (excl. VAT):

• standard price for 35 web hostings: CHF 347,20
• with Partner discount of 20%: CHF 277,76
• final partner rate with a 25% decreasing rate: CHF 208,32

Breakdown of calculation in euros (excl. tax):

• standard price for 35 web hostings: 201,25 €
• with Partner discount of 20%: 161 €
• Final partner rate with a 25% decreasing rate: 120,75 €

The degressive rate (-25%) is therefore applied to the remaining amount after the partner discount (-20%) has been applied.

This guide explains how to add a Client within the framework of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner Organization are authorized to add Clients.

Add a "managed" Client

To add a Client as part of your Partner activity:

1. Click here to access your managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the blue “Add a Client” button at the top right:
   
3. Follow the procedure to complete.

The client will receive an email with the request for various accesses and will have the possibility to decide to grant different access rights than those requested by the Partner.

Once the invitation has been accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and their products...

... as a legal representative or Partner administrator

1. Click here to access your managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the icon to the right of the relevant Client in the displayed table to access their Manager.
3. Click on the action menu ⋮ to the right of the relevant Client in the displayed table to access more options (such as exporting data to a CSV file (format .csv) for example):
   

… as a partner organization collaborator

1. Click here to access the Manager Infomaniak.
2. Click on the chevron ‍ at the top left of your left sidebar.
3. Click on the Clients tab.
4. Click on the relevant Client in the menu that appears to access its Manager Infomaniak:
   

This guide explains how to create a request for proposal as an Infomaniak Client needing support, how to delete the request if you have found a solution, and how an Infomaniak Partner can respond to this request for proposal.

Create a Request for Proposal

Here is the process that occurs when you wish to submit a call for tender:

1. Click here to access the tender submission page.
   • This is a free service that allows you to address your needs to all Infomaniak Partners who wish to receive this type of request.
2. Once your request for proposal is sent, each relevant Partner receives a message with an excerpt of the request for proposal.
3. He is offered the possibility to consult your complete call for tender on a dedicated interface within his Partner account on the Infomaniak Manager.
4. If it is still valid (see below), the Partner will display your call for tender and discover your contact details.
5. He can then make you a proposal tailored to your need and you decide on the next steps for the file:
   1. Collaborate with the Partner (become their Client within Infomaniak for example) and in this case you can delete the call for tender (read below).
   2. Wait to receive other proposals over the coming days.

Delete the current call for tender

When you submit a request for proposal, you automatically receive an email at your contact address:

• This email contains a link to cancel your request for proposal.
• Warning, the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.

This guide explains the differences between the two types of payment methods possible within a partnership ( with full access granted to the partner).

Indeed, in the context of adding a Partner for managing your products, if you grant all rights, you will need to decide whether to also entrust them with the entire billing part.
 

Payment methods ...

... for the client

In this case:

• The Client manages the invoicing and pays for the orders and renewals made by the Partner
• The Partner:
  • Pays the public price and will receive an income (cashback) in their account based on the benefits they receive as an Infomaniak reseller
  • Also receives an income (rebate) for any order and renewal made directly by their client
• The invoices will only be accessible within the Client's organization, and the Partner will not have access to them.
• The products will be installed directly within the client's organization

... of the partner

In this case:

• The partner
  • Manages the invoicing and settles the orders and renewals made for their client
  • Directly benefits from reseller discounts when ordering and renewing on behalf of their client
  • Also receives revenue (reimbursement) for any order and any renewal made directly by their client
• Invoices will only be available within the Partner's organization, and the Client will not have access to them.
• The products will be installed directly within the client's organization

Change the payment method

In the context of granting full access to a partner, the Client can change the payment method used in the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Partner in the left sidebar menu
3. Click on the name of the relevant partner:
   
    
4. Click on the pencil icon at the top of the page to the right of Payment:
   
5. Modify and check the desired information

The Partner will receive a notification of the change by email.

Also, refer to this other guide.

This guide explains how to grant a Partner (among the partners listed by Infomaniak) access to the products of your Organization available on the Infomaniak Manager, i.e., the administration interface for your products.

Prerequisites

• Be Legal Responsible‍ within the Organization.

As a Client, add a known Partner

To grant a Partner access to some of your products:

1. Click here to access the addition of a Partner on the Manager Infomaniak (need help?).
2. Enter the name or email address of the Partner you want to grant access to.
3. Check the box to select the relevant Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step offers an important choice regarding the permissions granted to the Partner; the two possibilities are detailed below…

Grant the Partner access...

... limited

Click on the left button to choose to give the Partner limited access:

1. Click on the blue button at the bottom right to Continue.
2. Click on the relevant product category, then on the product concerned in the panel that opens; repeat for all the different products you want to grant access to:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the Client's organization and the products for which access has been granted.

... complete

Click on the right button to choose to give the Partner complete access:

1. Click on the blue button at the bottom right to Continue.
2. The Client must choose whether to also entrust their wallet to the Partner:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the entire Client Organization.

Note
 

• The current invitation can be resent or deleted before it is accepted by clicking on Partner in the left-hand side menu of the Client Manager:
  
• If the Partner was already linked to the Client's Organization before the invitation, for example as an external user, their status is therefore updated once the partnership begins.
• At any time, the partnership can be terminated.

This guide explains how to end a partnership between a Client and a Partner within the framework of the Infomaniak Partner Program.

End the partnership…

... as a Client

To do this:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Partner** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Clients under management on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Client in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Client** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the latter can access the products more widely, or no longer access them at all.

Prerequisites

• Have authorized a Partner to access your products (and thus become the Client of a Partner).
• Understand the differences between the 2 types of authorizations that can be defined from the Manager.

Modify the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Edit access rights:
   
4. Click on the type of access rights you wish to grant (limited to a selection of products or full access):
   
5. Click the blue Continue button and follow the assistant to the end.

Remove the Partner's access to your products

To revoke a Partner's access to a product:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Edit access rights.
4. Switch if necessary to the limited management of your products:
   
5. Select or deselect the relevant products within the different product categories:
   
6. Continue to confirm the deletion of access.

You can also completely stop collaboration with a Infomaniak Partner.

As an Infomaniak Partner, it is recommended to manage your Swiss Backup clients within a single Acronis account/access, and to define groups/units on the Acronis console.

It is not possible to migrate end clients or end client backups between 2 Swiss Backup accounts.