Knowledge base

Conditions for becoming an Informaniak partner/dealer

Any company registered with the Swiss Trade Registry (or equivalent body for foreign companies) and which meets the following conditions can become an Infomaniak partner or dealer:

• All products contained in the partner account must represent an amount of 2,000 CHF/1,800 EUR or more
• You provide support to customers for contracts taken out under the Partner Account
• You are billed directly by Infomaniak for all products on your partner account

General conditions for partners.

Benefits of being an Infomaniak partner/dealer

Enjoy top-of-the-range services

• your sites will be ultra-fast thanks to our SSD hostings
• your sites are permanently protected against DDoS attacks (Find out more)
• your sites are secure thanks to free SSL certificates
• use the latest versions of PHP, MySQL, etc. for your projects
• save time and install over 100 web applications with 1 click (Find out more)
• special access to level 2 support (specialists)

Make substantial savings

• the cheapest prices for .swiss, .ch and .fr extensions
• authorised sub-hostings and falling prices for web hostings
• enjoy discounts on most of our products (Find out more). The sliding scale prices of our web hostings is another of your benefits. For example, if you manage between 10 and 49 web hostings in a partner account, you will only pay CHF 5.46 per month per hosting instead of CHF 9.92, which represents a saving of 45% on each of your web hostings. Over a year, that translates to a saving of around CHF 54.- per hosting.
• a VOD space with 10 GB of disk space and 100 GB of monthly traffic offers
• free access to all WordPress themes: Elegant Themes

Manage your and your clients' sites simply

• A centralized admin interface for managing all your products and clients
• Ability to charge back services to your clients. Infomaniak never comes into direct contact with the clients of a partner
• All our offers are customisable depending on your specific needs

Why choose Infomaniak?

• expertise built up over 20 years
• the No 1 Swiss web hosting provider
• a neutral and independent company which manages its own datacentres in Switzerland (Find out more)
• our services are constantly evolving and are environmentally friendly (ISO 14001 and 50001)

This guide explains how to provide useful details when you are completing a support request in order to get help.

Making a screen grab

Windows

Microsoft offers a preinstalled software dedicated to screen grabs. But to do them manually:

1. Display what you want/need to send on the screen
2. Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
4. "Save" your file
5. Start the operation again from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

1. Press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3" at the same time
2. Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
2. You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

1. Press the volume down (on the side) and the locking button at the same time
2. The image captured is then automatically saved in a Screenshots folder in the

Popup Windows

gallery. To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you are sending.

Javascript Console in the

Windows

browser Chrome, Firefox and Safari: enter the combination ctrl + caps + I
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the  round crossed out icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources.