Knowledge base

This guide explains how to resolve the error message “Your device has been detected as insecure” on the SwissTransfer mobile app (iOS / Android).

How to bypass or resolve this limitation?

This message only blocks the creation of new transfers from the mobile application (receiving and opening files remains accessible).

• kSuite login (fastest solution): if you log in to the application with a kSuite account, this integrity check is bypassed, and the limitation does not apply.
• Use the web version: you can send files directly from the www.swisstransfer.com website using any mobile browser or computer.
• Update and secure your device:
  • Make sure your device is not rooted or jailbroken (no custom ROM or modification tools).
  • Ensure that the operating system and Google Play Services (on Android) are up to date and that a Google account is active.
  • Check your network connection and try again.

Why is this message appearing?

By default, SwissTransfer does not require the creation of an account. To prevent abuse and fraud, the application relies on the official integrity mechanisms of Apple and Google (Play Integrity). If these services cannot confirm that your device is genuine, up-to-date, and unmodified, the transfer creation process is suspended as a security measure.

This guide explains how to attach files and/or images to emails sent from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail), the complete online solution for reading and managing your emails.

Introduction

• Consult this other guide regarding email/attachment sending limits.

Attaching files from your computer to your message

To add an attachment from your computer:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on New message.
3. Click on the paperclip icon Attach a file:
   
4. Browse locations to select the files to attach to the message:
   
   • With the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail), the maximum size for attachments is 25 MB.
     • If the size exceeds 25 MB (up to a maximum of 3 GB), a SwissTransfer link is generated and integrated into your message: the data is stored in Switzerland on Infomaniak's Cloud, and your recipients can use this link to easily download the attachments during a predefined period.
     • For files larger than 3 GB (up to 50 GB), it is recommended to always use SwissTransfer for your uploads.

Attach kDrive files to your message

To add an existing attachment to kDrive:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on New message.
3. Click on the kDrive folder icon to browse locations; select the kDrive files to attach to the message:
   
4. Once the data has been found and added (if necessary, change the selected kDrive using the drop-down menu), select the Attachment option on the right (to attach the kDrive files to the message instead of sending a simple link to the files), then click the Insert button:
   
5. The selected files are added to the message:
   

Include an image in the body of your message

To add an image to the message (e.g., in the middle of your message text), there are 2 options:

1. Drag and drop the image into the input area.(Images larger than 10 MB will not be displayed but will be added as an attachment.
2. … or click on the icon representing a landscape:
   
3. then:
   
   1. Click on the button to upload an image (which allows you to choose its location and then insert it into the message body)…
   2. … or enter the URL of the image you want to include dynamically; the image must be located somewhere on the Internet (you can use Web FTP to upload your image to your hosting space if you have one) and must still be there when your recipient views the message.
4. Click the button to add the image.

This guide details the measures implemented by Infomaniak to secure all your data via SwissTransfer, whether it is personal data (medical data, identification or login information) or even sensitive data (financial information, trade secrets, intellectual property information, research and development, etc.).

Data security and privacy

The SwissTransfer infrastructure is based on cutting-edge technology, incorporating several levels of protection for your files:

1. During the transfer: your files travel through an ultra-secure tunnel (AES-GCM encryption) that prevents any interception or modification during transmission.
2. Once stored: your data is "fortified" by double encryption (LUKS and AES 256 bits).
   • This security standard, which is more robust than the previous one, guarantees that even in the event of physical access to the server, your files remain completely unreadable.
   • Files are encrypted as soon as they arrive on Infomaniak's storage servers and are processed exclusively in Infomaniak's data centers in Switzerland. These TIER III+ data centers ensure maximum availability.
   • Infomaniak continuously tests and audits the SwissTransfer infrastructure to identify and correct any vulnerabilities, thereby ensuring constant protection against the latest cyberattacks.

Learn more in this other guide about the retention of hosted data.

Thank you for using Infomaniak to securely transmit your large documents to your contacts, ensuring a professional and efficient solution for your data exchange.

Introduction

• SwissTransfer is a secure online file transfer platform that allows you to send large files easily and efficiently.
• Unlike many other file transfer services, SwissTransfer accepts files up to 50 GB, which is particularly useful for large files that cannot be sent as email attachments or by other traditional means.
• Moreover, data security is guaranteed because Infomaniak places particular emphasis on confidentiality, and ethics are at the heart of its concerns.

Transfer data with SwissTransfer

To send files using SwissTransfer:

• Click here to access the SwissTransfer Infomaniak web app (online service swisstransfer.com).
  • You can also take advantage of the customization (❓: help) options for your sends with the paid offers https://ksuite.infomaniak.com/swisstransfer.
• You can also use the SwissTransfer mobile app (application for iOS/Android smartphones or tablets); thanks to its integration on iOS/Android, it offers quick file sharing options for your files, photos, PDFs, etc. directly from the file explorer:
  
  • Refer to this other guide if you have any issues installing the app.

Confirmation of the user's email address

To enhance security, email address verification is required:

• This verification is only performed once per device (it is saved in your browser).
• If your email address has already been validated, nothing will change for you; otherwise, a confirmation code will be sent to you by email: simply enter it to complete your transfer.

Transfer history

With a paid plan, you can find your previous sends and their details (including statistics) in the Sent menu; you can delete a transfer so that it is no longer available for download:

Limitation for creating a send

Please refer to this other guide regarding storage limits (retention period in particular).

Regarding the creation of a SwissTransfer transfer, the service is not available in these countries:

• Afghanistan
• Saudi Arabia
• Argentina
• Armenia
• Azerbaijan
• Bahrain
• Bangladesh
• Belize
• Bhutan
• Myanmar
• Bolivia
• Brunei
• Cambodia
• China
• Colombia
• North Korea
• Costa Rica
• United Arab Emirates
• Ecuador
• El Salvador
• Georgia
• Guatemala
• Guyana
• Honduras
• India
• Indonesia
• Iraq
• Iran
• Israel
• Jordan
• Kazakhstan
• Kyrgyzstan
• Kuwait
• Laos
• Lebanon
• Malaysia
• Maldives
• Mexico
• Mongolia
• Nepal
• Nicaragua
• Oman
• Uzbekistan
• Pakistan
• Palestine
• Panama
• Paraguay
• Peru
• Philippines
• Qatar
• Sri Lanka
• Suriname
• Syria
• Tajikistan
• Taiwan
• East Timor
• Turkmenistan
• Uruguay
• Venezuela
• Yemen

This guide explains how to customize your SwissTransfer shares & sends.

✘ UNAVAILABLE with
kSuite Free
my kSuite (ik.me, etik.com, ikmail.com)

Introduction

• Possible customizations:
  • kSuite Standard = background (1 image)
  • kSuite Business = background (5 images) + about and social media text
  • kSuite Enterprise = background (10 images) + about and social media text
  • my kSuite+ = background (1 image)

Customize

To access the customization options for your SwissTransfer:

1. Click here to access the Infomaniak SwissTransfer web app (online service ksuite.infomaniak.com/swisstransfer).
2. Add the files to send, then click the Customize button:
   
3. Enter a display name.
4. Choose an optional square or rectangular logo.
5. Choose the color of the buttons & links.
6. Choose the background images, add links to your social networks, and enter an optional description.
7. Save your preferences:
   
8. Close the customization window and complete your SwissTransfer upload.
9. Choose the duration for which SwissTransfer will be available (❓: help).
10. Click on Settings:
    
11. Choose the number of possible downloads (❓: help).
12. Browse the rest of the settings and save:
    
13. Click the button to start the transfer (if needed, you can cancel it during the sending process):
    
14. The recipient receives the email and clicks to access the data:
    
15. The user can view the details of the email and download the files on the interface customized by the sender:
    

This guide details the data storage limits for SwissTransfer.

Retention period

SwissTransfer accepts files up to 50 GB in size, which is particularly useful for large files that cannot be sent as email attachments or by other traditional means.

You can choose to make them available for a maximum of:

• 1 day
• 3 days
• 7 days
• 15 days
• 30 days*
• 60 days (after subscribing to the Enterprise plan)

 * When choosing 30 days, files are automatically deleted after 15 days, but an extension is offered by email to the sender on the 12th day, and remains available for 3 days, in order to extend the availability up to the desired 30 days.

With a SwissTransfer Pro / kSuite Pro account, the choice of the maximum number of days is final:

• kSuite Free = 30
• kSuite Standard = 30
• kSuite Business = 30
• kSuite Enterprise = 60
• my kSuite = 30
• my kSuite+ = 30

Files are automatically deleted after the chosen period. There is no need to contact Infomaniak Support: once expired, a link can unfortunately no longer be reactivated or extended.

Downloading data

When creating your SwissTransfer, you can limit the number of times recipients can download it:

• 1
• 20
• 100
• 250
• unlimited (after subscribing to a paid plan)

They can be downloaded by the user…

• …either one by one…
• … either by using the "Download All" button, which will create a .zip archive to download:
  • If the archive exceeds 10 GB, you will need to download the data files one by one.
  • Therefore, if you need to send several large files, it is best to group them together beforehand into a zip/rar/etc. archive (see below).

Compress files

With SwissTransfer, you can transfer multiple files by selecting them on your device, even if the data to be sent includes folders.

• To facilitate sending, it is not mandatory, but it is easy to compress your files into a format such as ZIP.
• These operations will create a new compressed .zip folder that can be sent more quickly with SwissTransfer because the total size will generally be reduced.

macOS and Linux

1. From your computer, select the folder(s) you want to send.
2. Right-click on the folder(s) you want to archive.
3. Choose the “Compress” option:
   
   

Windows

1. From your computer, select the folder(s) to send.
2. Right-click on the folder(s) to archive.
3. Choose the "Send to" option.
4. Click on the "Compressed folder" option.

Send the compressed files

All you have to do is drag your compressed file(s) to SwissTransfer: