burger
infomaniak
infomaniak
cloud-computing-logo
Cloud Computing
web-domain-logo
Web & Domains
event-marketing-logo
Events & Marketing
  • Our products
    • Collaborative tools icon chevron
    • Web & Domains icon chevron
    • Cloud Computing icon chevron
    • Events & Marketing icon chevron
    • Streaming icon chevron

      ksuiteCollaborative suite

      Discover the collaborative suite → Discover →
    • kSuite Professional email, sovereign cloud and AI for sustainable performance
    • kSuite The suite for secure communication, storage and sharing
    • kdrive
      kDrive Store, collaborate and share your files
    • mail service
      Mail Service Create your email addresses with your domain
    • kChat
      kChat Communicate live with your teams
    • kmeet
      kMeet Organise your meetings online in complete security
    • swisstransfer
      SwissTransfer Send your files up to 50 GB free of charge.
    • kpaste
      kPaste Share and encrypt your sensitive information
    • ksuite
      Custom Brand Control the brand image of your products
    • kChat
      Chk Link reducer & QR code generator
      Find the web hosting solution you need
    • Domain name
      Domain name Reserve your domain name at the best price
    • Site Creator
      Site Creator Create your website with ease
    • web hosting
      Web Hosting Create your website with over 100 CMS
    • web hosting
      Wordpress Hosting Create your WordPress website easily
    • Cloud Server
      Cloud Server Power up your sites with guaranteed resources
    • SSL Certificat
      SSL certificates Secure your websites with an EV or DV certificate
    • Options
    • Domain privacy
      Domain Privacy Protect your domains’ private data
    • DNS Fast Anycast
      FastAnycast DNS Speed up your site access times
    • Dyn DNS
      DynDNS Access your devices remotely
    • Dyn DNS
      Renewal Warranty Secure your domains against loss and theft
      Find the right Cloud Computing solution

      Cloud services

    • public cloud
      Public Cloud (IaaS) Create your projects in a high-end, ultra-competitive Cloud
    • Cloud Server
      VPS Cloud Create a Windows / Linux server
    • Kubernetes service Deploy your containerised apps on a large scale.
    • VPS Lite
      VPS Lite Create a Windows/Linux server at a low cost
    • Database Service Manage your databases with a managed solution
    • jelastic cloud
      Jelastic Cloud (PaaS) Create your own customised environments
    • Other services

    • llm api
      AI Tools Boost your productivity with our sovereign AI
    • swiss backup
      Swiss Backup Back up your devices in the Cloud
    • nas synology
      NAS Synology Rent a NAS in our secure data centers
    • High availibility
      Very High Availability Create a multi-data center infrastructure with customised SLAs
    • Housing
      Housing Install your servers in our data centers
    • Auth Add a privacy-friendly login method to your apps
      Infomaniak Events, the independent local events portal
      Online ticketing service with a wide choice of concerts, shows and events.
    • online shop
      Ticketing Create your ticketing service and sell tickets
    • kdrive
      Access Control Control access to your events with ease
    • kdrive
      Guest manager Automate your event invitations
    • kdrive
      Newsletter Send your newsletters at competitive prices
    • Streaming radio
      Streaming radio Create and broadcast your own live radio station online
    • streaming video
      Video-Streaming Create and broadcast live events and TV online
    • VOD and AOD
      VOD & AOD service Host and broadcast your recordings without limits
  • Resources
    documentation icon Documentation
    Guides & tutorials
    API documentation
    special offers icon Special offers
    Get started for free
    Student programme
    Become an affiliate
    partner program icon Partner programme
    Find a partner
    Become a partner
    support icon Support & contact
    Contact Support
    Premium support - 24/7
    Contact our sales department
    Hiring an expert
    Migrate to Infomaniak
  • About us
    forest
    icon Ecological commitment
    We pollute. But we are taking action to reduce the footprint of our services and infrastructure
    Discover our commitment →
    icon About Infomaniak
    Our vision, our values
    Our teams
    Infomaniak is recruiting
    Press and communication
    Blog and news
    icon Security
    Data confidentiality
    Bug Bounty Programme
  • Get started for free
    Sign in
  • search-icon
    close-icon
      icon

      Would your needs exceed our solutions? To find out, contact us so that we can advise you personally.

      Our flagship products:
  • search-icon
  • Get started for free
    Sign in
Price Price

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Swiss Transfer
    3 FAQ(s) found
    Getting Started Guide: SwissTransfer - secure and free transfer of large files

    Thank you for using Infomaniak for the secure transmission of your large documents to your contacts, thus ensuring a professional and effective solution for your data exchanges.

     

    Preamble

    • SwissTransfer is a secure online file transfer platform that allows you to send large files in a simple and effective manner.
    • Unlike many other file transfer services, SwissTransfer accepts files up to 50 Go, which is particularly useful for large files that cannot be sent by email or other traditional means.
    • Moreover, data security is guaranteed as Infomaniak is particularly committed to confidentiality and ethics are at the heart of its concerns.

     

    Transferring data with SwissTransfer

    To send files via SwissTransfer:

    • Click here to access the Web app SwissTransfer Infomaniak (online service swisstransfer.com).

     

    You can also use the SwissTransfer mobile app (app for iOS/Android smartphone or tablet); refer to this other guide if you encounter any issues installing the app.

     

    Downloading data

    Files sent via SwissTransfer can be downloaded by the user…

    • … or one by one…
    • … or by using the "Download All" button, which will create a .zip archive to download:
      • If it exceeds 10 Go, then you will need to download the contained data one by one.
      • Therefore, if you need to send several dozen large files, it is better to group them yourself beforehand in a zip/rar/etc. archive (read below).

     

    Compress files before sending…

    You can transfer multiple files with SwissTransfer by selecting them on your device, even if the data to be sent includes folders.

    To facilitate sending, it is not mandatory but easy to compress your files in a format like ZIP for example. These manipulations will create a new compressed folder .zip that can be sent more quickly with SwissTransfer as the total weight will be reduced in principle.

     

    ... on macOS and Linux

    1. From your computer, select the folder(s) to send.
    2. Right-click on the folder(s) to archive.
    3. Select the "Compress" option:

      sign

     

    … on Windows

    1. From your computer, select the folder(s) to send.
    2. Right-click on the folder(s) to archive.
    3. Select the "Send to" option.
    4. Click on the "Compressed Folder" option.

     

    Send the compressed files

    All you have to do is drag your compressed file(s) to SwissTransfer:

    sign

     

    Usage limitation

    SwissTransfer is not available in these countries:

    Afghanistan
    Saudi Arabia
    Armenia
    Azerbaijan
    Bahrain
    Bangladesh
    Belize
    Bhutan
    Myanmar (Burma)
    Bolivia
    Brunei
    Cambodia
    China
    Costa Rica
    North Korea
    United Arab Emirates
    Ecuador
    El Salvador
    Georgia
    Guatemala
    Guyana
    Honduras
    India
    Indonesia
    Iraq
    Iran
    Israel
    Jordan
    Kazakhstan
    Kyrgyzstan
    Kuwait
    Laos
    Lebanon
    Malaysia
    Maldives
    Mongolia
    Nepal
    Nicaragua
    Oman
    Uzbekistan
    Pakistan
    Palestine
    Panama
    Paraguay
    Philippines
    Qatar
    Sri Lanka
    Suriname
    Syria
    Tajikistan
    Taiwan
    East Timor
    Turkmenistan
    Uruguay
    Venezuela
    Yemen



    Updated 16.05.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Add an attachment on the Infomaniak Web Mail app

    This guide explains how to attach files and/or images to emails sent from the Web app Mail Infomaniak (online service mail.infomaniak.com), the complete online solution for reading and managing your emails.

     

    Foreword

    • Refer to this other guide regarding email / attachment sending limitations.

     

    Attach files from your computer to the message

    To add an attachment from your computer:

    1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
    2. Click on New message.
    3. Click on the paperclip icon Attach a file.
    4. Browse the locations to select the files to attach to the message:
      • With the Web app **Mail** **Infomaniak** (online service mail.infomaniak.com) the size limit for **attachments** is **25 MB**.
        • Beyond that, a **SwissTransfer** link is generated: the data is stored in Switzerland in the **Infomaniak** Cloud and your recipients will be able to use this link to easily download the attachments during a predefined period.

     

    Attach kDrive files to the message

    To add an existing attachment from kDrive:

    1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
    2. Click on New message.
    3. Click on the kDrive folder icon to browse locations and select the files to attach to the message.
    4. Click the blue Attachment button (to attach the files to the message instead of sending a simple link to the files) then click the blue Insert button:
       

     

    Include an image in the body of the message

    To add an image to the message (in the middle of your message text), there are 2 options:

    • Drag/drop the image into the input interface (images over 10 MB will not be displayed but will be attached).
    • or Click on the icon representing the frame with the mountains then:

       
      1. Click the button to upload an image (which allows you to choose it from your desired location and then insert it into the body of the message)…
      2. … or enter the URL of the image you wish to include; the image must be located somewhere on the Internet (you can use the FTP Manager to send your image to your hosting space if you have one) and must still be there at the time your correspondent views the message.


    Updated 16.05.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Solve a problem with the SwissTransfer mobile app

    This guide explains why there might be an error during the download, installation, or use of the mobile app SwissTransfer (app for iOS/Android smartphone or tablet).

     

    Device considered as not secure?

    When you use the mobile app SwissTransfer, you might see the message “Your device has been detected as insecure”. This message means that the app cannot guarantee that your device is reliable or meets security requirements.

    Indeed, SwissTransfer does not require account creation to function. It relies on integrity mechanisms to ensure that the application is used on a genuine, unmodified device in a secure environment. This system is essential to prevent abuse, fraud, or malicious automation.

    On Android, these checks are performed through the "Play Integrity" API provided by Google. If this API returns a result indicating that the device or environment is not reliable, or if it is not available, the device is automatically considered insecure.

    Why?

    This can happen if the phone is rooted, modified (custom ROM, tools like Magisk), if Google Play services are not installed, are outdated, or if the Play Store is missing or outdated. A device without an active Google account can also cause issues. Network errors or an inability to contact Google's servers can also prevent the verification from taking place.

    On iOS, equivalent mechanisms allow detecting jailbroken or modified environments, as well as integrity issues related to the Apple system. Again, if the device does not meet the authenticity criteria, the application may not work fully.

    What to do?

    This does not prevent you from using **SwissTransfer**: all functionalities related to **receiving and opening transfers** remain accessible. Only the creation of a new transfer is blocked if the device does not pass the integrity check.

    If you encounter this issue:

    • Check that your phone has not been modified, that all system components are up to date, that you are connected to the Internet and that your device has the required official services (Google Play Services for Android, up-to-date Apple system for iOS).

    If necessary, you can always use SwissTransfer from a mobile browser or a computer via the website https://www.swisstransfer.com.



    Updated 06.05.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us
    logo infomaniak
    Prices do not include VAT
    facebook
    twitter
    linkedin
    instagram

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press space Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    ©2025 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies
    icann-logo
    swiss
    new-iso
    swiss-hosting
    logo infomaniak
    Prices do not include VAT

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press and media Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support offer Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    icann-logo
    swiss
    new-iso
    swiss-hosting

    facebook
    twitter
    linkedin
    instagram
    ©2025 Infomaniak
    Contracts - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies

    Managers

    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.