This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Refer to this other guide if you wish to automatically renew certain products.

Preamble

• If invoices are not paid within the specified deadlines, the affected services will be blocked and then terminated in a second step.
• In case of a problem, it is therefore important to react quickly.
• To be notified by email of the expiration of a product, check the billing message configuration on your Manager.

Pay or renew a product

To renew a product before or at its expiration:

1. Click here to access payment management on the Infomaniak Manager.
   • Access requires authentication with a user who has sufficient rights.
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Select the products to pay:
   
4. Click the Pay my selection button (or the button to the left to get a Pro Forma invoice before payment):
   
5. Activate or ignore any options offered.
6. Choose a payment method and complete the procedure.

Pay a pending order

To settle your order:

1. Click here to access order management on the Infomaniak Manager.
2. Click on the action menu ⋮ located to the right of the order in question.
3. Choose Pay:
   
4. Choose a payment method and complete the procedure.

To pay for a new order, a renewal, or a change of offer, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• card PostFinance (if the currency is in CHF)
• IBAN transfer (any potential banking fees are your responsibility)
• PayPal
• Twint: like bank cards, when paying on the Manager or the Shop, the Twint profile will be saved in your account as a payment method that can then be used for automatic renewals or payments without needing to rescan a QR code
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

To credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• card PostFinance (if the currency is in CHF)
• IBAN transfer (any potential banking fees are your responsibility)

The limits of a deposit on a prepaid account are 0.1 CHF/EUR to 9999 CHF/EUR.

Generate or print a PDF invoice

Refer to this other guide if you are looking for information about Infomaniak invoices.