Support

A close relationship that makes all the difference

You determine our priorities and everything that we do. We are there for you 7 days a week to offer you the best possible user experience with our ethical solutions.

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Thank you Infomaniak! +300% visits in 1 week on my website and -1 second on average for the pages on PageSpeed! Excellent local and responsible company, thank you!

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The Infomaniak support team

Whenever we can provide help, resolve a situation or make a positive difference to your customer experience, we will be happy to do so. We’re there for you.

  • Included when subscribing to an Infomaniak product

  • Fully trained experts in direct contact with our engineers

  • We respond to your requests from Geneva and Winterthur.

  • Keine Auslagerung oder Outsourcing

Receive the assistance you need

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Telephone

Centre open
Mon.-Fri., 6 a.m. to 7 p.m.

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Chat online

Centre open
Mon.-Fri., 6 a.m. to 7 p.m.

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Email

Centre open
7 days a week from 6am to 11pm

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Multilingual

We speak several languages

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Infomaniak support is a collection of administrative and technical assistance solutions

Monitoring 24/7

Any software, hardware or other malfunction is immediately analysed proactively and responded to quickly to ensure the availability and security of your data.

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+1,000 FAQ and 500 tutorials

Our knowledge base enables you to obtain an instant response to most questions you might have or problems you might encounter.

Resources for developers

Infomaniak supports the open source community and our APIs make it easy for you to incorporate our solutions into your applications or work flows

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Yoann, Adrien, Matteo, Heads of Customer Support

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Support at Infomaniak is first and foremost a human relationship – we share the same passion for excellence with our clientele.

Premium Support

24/7 support • 24/7 emergency calls • Personal advice

Are you a company or do you perform a critical activity?
Find the support offer adapted to your activity.