Support
A close relationship that makes all the difference
You determine our priorities and everything that we do. We are there for you 7 days a week to offer you the best possible user experience with our ethical solutions.
The Infomaniak support team
Whenever we can provide help, resolve a situation or make a positive difference to your customer experience, we will be happy to do so. We’re there for you.
Included when subscribing to an Infomaniak product
Fully trained experts in direct contact with our engineers
We respond to your requests from Geneva and Winterthur.
Keine Auslagerung oder Outsourcing
Receive the assistance you need
Telephone
Centre open
Mon.-Fri., 6 a.m. to 7 p.m.
Chat online
Centre open
Mon.-Fri., 6 a.m. to 7 p.m.
Centre open
7 days a week from 6am to 11pm
Multilingual
We speak several languages
Infomaniak support is a collection of administrative and technical assistance solutions
Monitoring 24/7
Any software, hardware or other malfunction is immediately analysed proactively and responded to quickly to ensure the availability and security of your data.
+1,000 FAQ and 500 tutorials
Our knowledge base enables you to obtain an instant response to most questions you might have or problems you might encounter.
Resources for developers
Infomaniak supports the open source community and our APIs make it easy for you to incorporate our solutions into your applications or work flows
Yoann, Adrien, Matteo, Heads of Customer Support
Support at Infomaniak is first and foremost a human relationship – we share the same passion for excellence with our clientele.