Knowledge base

This guide details the different identifiers used for access to Infomaniak.

Manager & kMail (Webmail)

The username and password used to connect to the Manager (administration console for your products) and to kMail webmail (online messaging interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak (see below), even if in both cases it is an email address and even if it is identical.

Email service

To use an email address, you must know at least its title and password. These may look like your Infomaniak connection identifier but in reality they are 2 different things.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at kMail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it won't necessarily change the other.

Example

It is for example possible to connect to the Manager with an email address not managed by Infomaniak: email@microsoft.fr
This Infomaniak connection identifier will have its own password and the microsoft.fr address will have its own.
It's the same if the address was email@domainechezinfomaniak.ch and it was managed on the Infomaniak servers.

Similarly, the password used to connect to the Manager can be "pAssW8ox3C" while the password for your Infomaniak email address is, for example, "h6Kcy34rT".

Thank you for choosing us to host your emails.

This guide will help you start using the key features of your new product in no time. In the event of a problem, please consult our knowledge base before contacting our support team.

You ordered an Email Service and you want to:

• Control the interface
• Create email addresses
• Link or unlink a domain name
• Use a webmail (kMail)
  
• Configure your emails, contacts and calendars on your devices

It is absolutely necessary that your printer or scanner (Hewlett-Packard, Canon, Epson, Brothers, etc.) be able to use SMTP authentication in order to send emails. Enable this function if available and use the email address created for the printer as the user name with the password you have set.

Use the following email server address: mail.infomaniak.com

If your printer refuses the server address in this format and requests an IP address, it will unfortunately not be possible to configure your printer to send email. Indeed, our mail servers' IP addresses being likely to change at any given moment, it is essential that you use the address in the form of a name, as shown above.

This guide explains how to switch, in messaging software, from a POP configuration to an IMAP configuration for the same mailbox.

IMAP/POP: what's the difference?

The IMAP protocol stores your emails on the mail server, while the POP protocol deletes them from the server to store them exclusively on the computer that holds the email account. To manage an email address on multiple computers and/or with a mobile device (smartphone, tablet, etc.) it is therefore highly recommended to use the IMAP protocol. Find out more

Switching from the POP protocol to the IMAP protocol

If your email address is already configured with the POP protocol in your email software (Mozilla Thunderbird, Microsoft Outlook, etc.), it is impossible to switch directly to the IMAP protocol.

In addition to your email account configured with the POP protocol, it will be necessary to create a new email account with the IMAP protocol in your email software before moving your messages and folders from the POP account (from your computer) to the IMAP account (on the mail server).

We decline all responsibility in the event of lost data following these operations.

With Microsoft Outlook

First, make sure that your POP email account appears on the left side of the program under Outlook or Personal folders (zone framed in green in the image). These folders will in fact be preserved, even if the email account configured with the POP protocol is deleted. If your folders and emails are not stored under Outlook or Personal folders, move your messages and folders there before performing the following actions:

1. Open Microsoft Outlook
2. Open the File tab on the Office ribbon, then click on Add an account
3. Configure the new email account with the IMAP protocol (the same account as the one configured under POP but this time under IMAP)
4. Once the IMAP account is created, delete the old POP account
5. Your messages and your folders are still in the Personal folders section
6. Moveone folder at a time by dragging them to the inbox of the new account configured under IMAP
7. Wait while these items are transferred (it may take a long time depending on the volume to be transferred onto the server)

If your POP account was keeping a copy of messages on the server (this option is available in the advanced settings of your Outlook but is not recommended), you may have duplicate messages.

With Apple Mail

The deletion of the account configured under POP deletes the messages it contains. Therefore, it is recommended to disable the POP account instead of deleting it!

Once the POP account is disabled, followour guide to configure you email address in Apple Mail, in IMAP.

When you have finished, just drag the messages in your POP directory to the directory of your new IMAP account.

This error message appears because you have set the names for the IMAP/POP/SMTP servers in the form of mail.domain.xyz and have activated the SSL option, whereas the SSL certificate is only valid for our infomaniak.com domain.

You need to use mail.infomaniak.com as the incoming and outgoing server in order to be able to use SSL for the connection.

The email authentication service on our servers may exceptionally encounter a problem for a few short seconds during unusual events within our infrastructure.

If a "535 5.7.0 authentication failed" error occurs, try sending the email again and it should work.

If the problem continues, please check the following points: https://faq.infomaniak.com/2218

If you send an email
from abc@gmail.com
to xyz@domaine.com (the domain you have at Infomaniak)
and that on this email address at Infomaniak you have a redirection to abc@gmail.com
then abc@gmail.com will never display your email.

The problem isn't that the redirection doesn't work: it's more a question of a particularity of Gmail: an email from Gmail to Gmail via the redirection of an address at Infomaniak will cause a problem on the side of Gmail, in the way it handles mail.

Your message will never arrive (because as far as it is concerned it is already in the box, in the items sent).

This guide explains how to create a "catchall" email address in order to retrieve all the emails sent to a domain without declaring an email address each time.

Example: you use john.smith@domaine.xyz but want to receive emails even if the sender gets the address wrong (jonh.smit@domaine.xyz, johnnysmith@domaine.xyz, etc.).

With a catchall address, a sender getting the address wrong won't receive an error message and you can see the emails by logging in to the catchall@domaine.xyz address

This is ideal if you want to receive all the messages for which there is no specific address on your domain.

Create a catchall address

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service/domain name concerned
4. Click on the drop-down menu arrow on the Create an email address button and select Create a generic email address
   
   


5. Click on the drop-down menu arrow in the Email address field and select Catchall then click on Next to finish creating the catchall email address
   
   

Important recommendations

We advise against creating this account because it also retrieves all spam and viruses; during a wave of spam attacks, it therefore runs the risk of becoming totally saturated. It is better for senders to receive an error message warning them that the email address they used does not exist so that they do not continue using it as a recipient address.

Moreover, if you configure the "Auto-reply" function for a catchall@ address on your domain, no automatic reply will be sent to the people sending a message to an address which does not exist on the domain.

According to the RFC, all characters are valid, except

• Accented characters
• Control characters (CTRL + keyboard key)
• Blank spaces
• Special characters such as ()<>@,;:"[]|ç%&,

This guide explains how to create rules to automatically classify your incoming emails according to certain conditions.

Rules for what usage

In particular, these rules allow the following automatic actions:

• delete or move messages form email addresses that you no longer want to see
• Transfer emails to your partner from an email address so that you both receive them
• Copy messages that contain a specific keyword to a folder
• etc.

Unlike the sorting rules provided within webmail software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes.

Access the rules via the Email Service

1. Go to Email Service
2. Click on the Email Service / domain name concerned
3. Via the Email Service control panel, click on the email address concerned
4. Click on the Filters and rules tab or on Filters and rules in the left-hand side menu
   
   

Access the rules via kMail

1. open kMail (mail.infomaniak.com)
2. click on the icon at the top right and select Email addresses
3. if necessary, select the email address concerned using the drop-down menu
4. under Actions on my address, click on the iconFilters and rules

If you do not have access...

• Check that you have a valid access to kMail with which the email address is associated
• Do you have the permission to manage this setting? If you were invited to kMail to manage your address, the Email Service administrator may have withdrawn this right when sending the invitation (find out more (click here)

You can also create a rule directly via the email received:

1. Open kMail (mail.infomaniak.com)
2. Open the message from the sender concerned
3. Click on the icon at the top right of the open message
4. Select Create a rule to open the creation wizard which will be pre-completed with the elements of the message

Configure the rules

1. click on the Add a rule button in Standard mode or enable Expert mode to import a Sieve file
2. several actions are available:
   1. Enable/disable the Infomaniak spam filter
   2. Enable/disable the Infomaniak advertising filter
   3. Create filters in Standard mode (using a creation form) or Expert mode (using Sieve language)
3. once a filter has been created in Standard or expert mode click on Continue to enable it
4. These settings can be modified at any time

Information concerning Advanced mode

Advanced mode requires use of the Sieve language. By enabling this mode, the existing rules will be retained but disabled.

Example of the fileinto function: the following code makes it possible to classify all the Facebook messages into the "fb" folder and all the messages with an unsubscribe link into the "nl" folder. If you need to mention a sub-folder, use the / separator (as in the second example), but no need to indicate INBOX in your codes.

require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}

Second example: code making it possible to modify the subject according to the From (for example add a prefix in the subject when an e-mail passes the filter).

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)\[SCIENTIFIC-LINUX-DEVEL\]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" "";

fileinto "Mail List/SL-Devel";
}

Find out more

Note for users of a free version