Knowledge base

The username and password used to log in to the Manager (admin console for your products) and Infomaniak Mail online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • Infomaniak Mail https://mail.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to Infomaniak Mail or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to Infomaniak Mail or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing Manager / Infomaniak Mail password
• Changing an email account password
• Testing the password for an email account

This guide explains how to create an email address for you, another user or multiple users via the Infomaniak Email Service, our secure, high-performance solution for hosting your email addresses. All the more reason to manage your email address with Infomaniak!

Create the email address for yourself

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For me button
7. Set a password
8. Click on Next
9. Choose to access your emails via Infomaniak Mail (recommended) or to follow our configuration wizard to consult your email address using a different device / software

Create the email address for another user

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For another user button
7. Indicate the name of the existing user in your organisation or an email address (external user)
8. If necessary, modify the user permissions for the email address
   


9. Click on Next, two scenarios are possible:
   1. If it is an existing user in the organisation, an invitation will be sent to them directly by email
   2. If it is a user from outside the organisation, you will need to choose whether they must use the email address to create an Infomaniak account with it or with an address of their choice

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Create the email address for multiple users

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Click on the Create an email address button at the top right
5. Enter the desired email address (mail@your-domain.com), then click on the Next button
6. Click on the For multiple users
   
button
7. Define a password
8. Click on Next

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Invite a user onto an existing email address

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. In the Email Service dashboard, click on the email address concerned
5. Via the General tab, click on Invite to add a new user
   1. If the user already exists in the organisation, type their name in the search field then click on Next
   2. If the user is external to the organisation, choose Generate a sharing link
6. If necessary, modify the user permissions for the email address
   


7. Click on the Invite or Generate a sharing link button

You can modify the user permissions at any time via your Email Service: https://faq.infomaniak.com/1811

Additional actions

Via the Create an email address button, there are two additional actions:

1. Create a generic email address: no-reply (to send confirmation, validation, bills, etc.) and catchall (allows your receive all the messages for which there is no specific address on your domain)
2. Create several email addresses: allows you to create several addresses at once using a CSV file

To delete an email address

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. In the Email Service dashboard, click on theicon to the far right of the email address concerned
5. Select Delete the email address, indicate your login password for your Infomaniak account, tick the box then click on the Delete the email address button

Find out more

• Startup guide: configure your e-mails, contacts and diaries on your devices
• Email Service: manage email addresses
• Email Service: modify an email address password
  
• Infomaniak Mail: modify an email address password

Thank you for choosing us to host your emails.

This guide will help you start using the key features of your new product in no time. In the event of a problem, please consult our knowledge base before contacting our support team.

You ordered an Email Service and you want to:

• Control the interface
• Create email addresses
• Link or unlink a domain name
• Use a webmail (kMail)
  
• Configure your emails, contacts and calendars on your devices

This guide explains how to modify the incoming server in the Mail application integrated with Mac OS X, even if the server is greyed out.

Changing the incoming server

1. open the Mail application and click on Accounts...
   
   
2. select the email address to be modified
3. click on Advanced...
4. under Host name, enter mail.infomaniak.com
   
5. click on OK to confirm the change

This guide explains the various steps to follow in case of a problem with Apple Mail software (running MacOS).

Initial reflex

The very first thing to do is to follow the instructions for the closest version to yours by clicking here: https://faq.infomaniak.com/1075

To follow step by step

1. Study the various possible reasons for a configuration failure: https://faq.infomaniak.com/2218
2. Close Apple Mail completely, then re-open it. A message may appear indicating a problem with the certificate. Click Connect and everything should work again
3. It is important to delete any messages in the outbox in the process of being sent. These will still contain the old settings even if you have modified them in the meantime, so they will never be sent. Delete them, send new messages and they will use the new, correct settings.

If that still does not work...

Go to Mail -> Preferences...
Open the Accounts tab
Select the account concerned in the left column
Open the Advanced tab and untick Use SSL
Return to the Account Information tab
Locate the Outgoing Server drop-down list (SMTP)
Select the last option, Edit the list of servers...
Select the outgoing server to edit (list in the upper part of the window)
Click the Advanced tab
Enable Use the customized port and indicate port 587
Untick Use SSL (Secure Sockets Layer)
Click "OK"
Send yourself an email and it should work without any problem

Otherwise, go to Mail -> Preferences...
Go to the Accounts tab
Select the account concerned in the left column
Under Incoming server, precisely indicate mail.infomaniak.com
Locate the Outgoing Server drop-down list (SMTP)
Select the last option, Edit the list of servers...
Select the outgoing server to edit (list in the upper part of the window)
Click the Account Data tab
Under Server Name, precisely indicate mail.infomaniak.com
Click the Advanced tab
Enable Use the customized port and indicate port 587
Send yourself an email and it should work without any problem

Delete to better re-install

Here is the official help to enable you to delete the email account of your Mac: https://support.apple.com/en-gb/guide/mail/mail35803/machttps://support.apple.com/en-gb/guide/mail/mail35803/mac

Then re-install your email account via a synchronization profile, which is accessible via your WorkSpace: https://config.infomaniak.com/

It is absolutely necessary that your printer or scanner (Hewlett-Packard, Canon, Epson, Brothers, etc.) be able to use SMTP authentication in order to send emails. Enable this function if available and use the email address created for the printer as the user name with the password you have set.

Use the following email server address: mail.infomaniak.com

If your printer refuses the server address in this format and requests an IP address, it will unfortunately not be possible to configure your printer to send email. Indeed, our mail servers' IP addresses being likely to change at any given moment, it is essential that you use the address in the form of a name, as shown above.

When you send an email to several people, the "To:" or "For:" field should preferably feature a single address (your secondary address, for example), and in the "BCC:" or "CCI:" field, you may include your various correspondents' addresses.

These "BCC” or "CCI" fields ("blind carbon copy" and "copie carbone invisible" respectively) will make your recipients believe that they are the only person to receive the email, or at least will hide the addresses from other people, avoiding the propagation of spam in general and providing a welcome confidentiality.

In kMail, you can enable these fields at the top right of the message window:

the "Cc" field indicates the recipients who will receive a copy of the email without hiding their addresses!

This guide explains how to switch, in messaging software, from a POP configuration to an IMAP configuration for the same mailbox.

IMAP/POP: what's the difference?

The IMAP protocol stores your emails on the mail server, while the POP protocol deletes them from the server to store them exclusively on the computer that holds the email account. To manage an email address on multiple computers and/or with a mobile device (smartphone, tablet, etc.) it is therefore highly recommended to use the IMAP protocol. Find out more

Switching from the POP protocol to the IMAP protocol

If your email address is already configured with the POP protocol in your email software (Mozilla Thunderbird, Microsoft Outlook, etc.), it is impossible to switch directly to the IMAP protocol.

In addition to your email account configured with the POP protocol, it will be necessary to create a new email account with the IMAP protocol in your email software before moving your messages and folders from the POP account (from your computer) to the IMAP account (on the mail server).

We decline all responsibility in the event of lost data following these operations.

With Microsoft Outlook

First, make sure that your POP email account appears on the left side of the program under Outlook or Personal folders (zone framed in green in the image). These folders will in fact be preserved, even if the email account configured with the POP protocol is deleted. If your folders and emails are not stored under Outlook or Personal folders, move your messages and folders there before performing the following actions:

1. Open Microsoft Outlook
2. Open the File tab on the Office ribbon, then click on Add an account
3. Configure the new email account with the IMAP protocol (the same account as the one configured under POP but this time under IMAP)
4. Once the IMAP account is created, delete the old POP account
5. Your messages and your folders are still in the Personal folders section
6. Moveone folder at a time by dragging them to the inbox of the new account configured under IMAP
7. Wait while these items are transferred (it may take a long time depending on the volume to be transferred onto the server)

If your POP account was keeping a copy of messages on the server (this option is available in the advanced settings of your Outlook but is not recommended), you may have duplicate messages.

With Apple Mail

The deletion of the account configured under POP deletes the messages it contains. Therefore, it is recommended to disable the POP account instead of deleting it!

Once the POP account is disabled, followour guide to configure you email address in Apple Mail, in IMAP.

When you have finished, just drag the messages in your POP directory to the directory of your new IMAP account.

Please be careful about enabling authentication. It is necessary for sending emails. In your email client, you therefore need to find where you can enable authentication for sending with SMTP. Learn more

This guide explains how to import the contents of one or more email addresses which exist elsewhere to one or more email accounts managed by Infomaniak.

The previous provider may be Yahoo, Outlook.com, Hotmail, etc., but it is also possible to copy content already located at an address for which Infomaniak is the provider.

To use our copying wizard, the email address for which the content is to be copied must be used with the IMAP protocol.

Requirements for Gmail and Yahoo addresses:

It is possible to quit Gmail and Yahoo and a specific guide for these suppliers can be found below:

• For Gmail: https://faq.infomaniak.com/1785
• For Yahoo: https://faq.infomaniak.com/611

Copy the contents of an email address to an email account managed by Infomaniak

1. Open the transfer wizard (https://import-email.infomaniak.com)
2. Select Import my emails to a single email address
3. Enter the information concerning your current email address (you can add several addresses)
4. Select the address of your account to which you wish to import the emails
5. Wait while the content is being copied (a confirmation email is sent once the process is complete)

Import the content of several email addresses by batch

1. Open the batch transfer wizard (https://import-email.infomaniak.com)
2. Select Import several email addresses from a CSV file
3. Download the CSV model provided as an example to create one with the information necessary for the copy
4. Load the file using the Select a CSV file button
5. Once the file has been loaded on our tool, select Import email address
6. Wait while the content of the addresses is being copied (a confirmation email is sent once the process is complete)