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To prevent the video conversion servers from working needlessly, we have established a file signature detection system (even if the file name is different, the file is nevertheless accounted for) which prevents the uploading of the same video several times within the same folder.
Technically, the same video encoded in the same formats gives the same result, and so there is no point to start over the same operation tens or hundreds of times. The error isn't troublesome since the video is already present in the VOD space.
To avoid this message, all you need to do is to avoid sending the same video more than 10 times to the same directory. In case of a change, it is entirely possible to upload it again. It is also possible to send it to another directory.
Technically, the same video encoded in the same formats gives the same result, and so there is no point to start over the same operation tens or hundreds of times. The error isn't troublesome since the video is already present in the VOD space.
To avoid this message, all you need to do is to avoid sending the same video more than 10 times to the same directory. In case of a change, it is entirely possible to upload it again. It is also possible to send it to another directory.
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In your VOD space, under Import media, you can import audio and video files
- from an external URL
- using a Flash application (1 GB max)
- via FTP (4 GB max)
- via an API
Note that an encoding option allows you to carry out some particular encodings only if the source video's resolution is high enough. This avoids unnecessary upscales if the source is in SD.
Supported video formats are 3gp, asf, avi, f4v, flv, m2ts, m2v, m4v, mkv, mov, mp4, mpeg, mpg, rm, ts, webm, wmv
Supported audio formats are: aac, flac, m4a, mp2, mp3, ogg, tta, vob, wav, wma
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To find out why the newly uploaded video is distorted and/or isn't generated in the desired format, it is necessary to analyse the files that have to be uploaded, and also to carry out a few tests.
In some cases you may realise that a video that is visually in 16/9 format (1024x576 for example) is in fact only a 4/3 video (720x576). This is due to the fact that the file has a L/H ratio in anamorphic type pixels, thus each pixel isn't square but rectangular. In general, you may notice this when opening the file with Quicktime and then VLC, as these programs don't interpret it in the same way.
The problem is that when the video is converted using the VOD tool, it is in square pixels, finally with a 4/3 ratio, even if the encoding is set for 16/9.
Define an encoding rule with a format that "forces the resolution" (dropdown menu under "format") as well as the 16/9 dimensions — 640x360.
The basic conversions use the Letterbox mode, which means that the videos you send in 4/3 will remain in 4/3 even if the requested dimensions are 16/9. If you adjust this setting to the "Force resolution" mode and then specify 16/9 dimensions, you will in the end obtain a file with the desired dimensions.
In some cases you may realise that a video that is visually in 16/9 format (1024x576 for example) is in fact only a 4/3 video (720x576). This is due to the fact that the file has a L/H ratio in anamorphic type pixels, thus each pixel isn't square but rectangular. In general, you may notice this when opening the file with Quicktime and then VLC, as these programs don't interpret it in the same way.
The problem is that when the video is converted using the VOD tool, it is in square pixels, finally with a 4/3 ratio, even if the encoding is set for 16/9.
Define an encoding rule with a format that "forces the resolution" (dropdown menu under "format") as well as the 16/9 dimensions — 640x360.
The basic conversions use the Letterbox mode, which means that the videos you send in 4/3 will remain in 4/3 even if the requested dimensions are 16/9. If you adjust this setting to the "Force resolution" mode and then specify 16/9 dimensions, you will in the end obtain a file with the desired dimensions.
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It is possible to add an image that will appear on your video. You can either accomplish this using some rules that are specific to an import folder or from a video player's configuration.
If you use the player (online video player), the logo appears superimposed over the video. The logo is only added by the player at the time it is displayed. The advantage of this method is that the logo can be changed whenever you wish, and this allows you to have several players directed to the same video without any problem. This is the recommended method in order to have a solution that is easy to work with and is upgradeable.
The overlaying of the logo that is present in the folder section is, as its name indicates, an actual overlay in the video. This is far less flexible since once it has been overlaid, you cannot change it at all. It goes without saying that there will be no point in regretting overlaying a logo once it changes a few years later...
These two methods are different and do not work at the same time, and so if you activate them simultaneoulsy, you will have the logo of the player on top of the overlaid logo.
If you use the player (online video player), the logo appears superimposed over the video. The logo is only added by the player at the time it is displayed. The advantage of this method is that the logo can be changed whenever you wish, and this allows you to have several players directed to the same video without any problem. This is the recommended method in order to have a solution that is easy to work with and is upgradeable.
The overlaying of the logo that is present in the folder section is, as its name indicates, an actual overlay in the video. This is far less flexible since once it has been overlaid, you cannot change it at all. It goes without saying that there will be no point in regretting overlaying a logo once it changes a few years later...
These two methods are different and do not work at the same time, and so if you activate them simultaneoulsy, you will have the logo of the player on top of the overlaid logo.
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The inclusive monthly traffic is 2 TB. This is huge and it isn't possible to increase this limit, that only a very small number of firms specialising in broadcasting audiovisual contents currently exceed.
Updated 17.03.2023
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Once you have put a video on your VOD space, you will be sent a link corresponding to the video on the server. If you have deleted the original video from your hard disk, you may want to recover it.
Most browsers, once this address has been loaded, will "stream" the video, that is to say that the video will be gradually read without you being able to download the whole file to your hard disk.
There isn't either any access (via FTP for example) to the server hosting the videos.
If your browser permits this, once you have the video (http://vod.infomaniak.com/blablabla/example.mp4 for example) in the player in front of you, just go to the "File" menu or equivalent, and choose the "Save as..." option, which will save the video "example.mp4" to your hard disk. Don't forget to close the video that is now being played as otherwise the download will be duplicated which will slow everything down considerably.
Another option is to select your video's URL (http://vod.infomaniak.com/blablabla/example.mp4 for example) where it is displayed in the administration console, and drag it to the download window in your browser, which will result in the video being downloaded without being played.
Most browsers, once this address has been loaded, will "stream" the video, that is to say that the video will be gradually read without you being able to download the whole file to your hard disk.
There isn't either any access (via FTP for example) to the server hosting the videos.
Actions to be carried out
If your browser permits this, once you have the video (http://vod.infomaniak.com/blablabla/example.mp4 for example) in the player in front of you, just go to the "File" menu or equivalent, and choose the "Save as..." option, which will save the video "example.mp4" to your hard disk. Don't forget to close the video that is now being played as otherwise the download will be duplicated which will slow everything down considerably.
Another option is to select your video's URL (http://vod.infomaniak.com/blablabla/example.mp4 for example) where it is displayed in the administration console, and drag it to the download window in your browser, which will result in the video being downloaded without being played.
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Sometimes when you specify manually a thumbnail for your video, it happens that it only shows on the settings page, or only on the page where you integrated the video, but not in your administration space where your videos are presented side by side.
But do not worry, this is due to the browser cache and only impacts thumbnails from the video list. Indeed the browser, having already downloaded the picture, doesn't make a subsequent request to the server, and so doesn't realise the thumbnail was modified.
The new thumbnails will appear a few minutes later or at a later visit.
But do not worry, this is due to the browser cache and only impacts thumbnails from the video list. Indeed the browser, having already downloaded the picture, doesn't make a subsequent request to the server, and so doesn't realise the thumbnail was modified.
The new thumbnails will appear a few minutes later or at a later visit.
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If you don't wish to use the encoding presets or any customized encoding either, you have the possibility of importing a video to your VOD space without it being compressed during the uploading process. Warning: this only works with Flash compatible video formats (FLV and MP4).
Log in to your administration panel
Go to VOD and open your VOD space
Go to Folders
Select or create the folder where the videos will be uploaded
Click on Use a recommended setting
Select Import without processing
Actions to be carried out
Log in to your administration panel
Go to VOD and open your VOD space
Go to Folders
Select or create the folder where the videos will be uploaded
Click on Use a recommended setting
Select Import without processing
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You can move a media file that has been uploaded to a particular folder of your VOD space to another folder. The file is moved and keeps its various encodings. It is not re-encoded and therefore does not inherit the encoding settings for the destination folder.
Log into your control panel
Go to the information page for the media to be moved
Click on the Move Media button
Choose the destination folder.
Necessary steps
Log into your control panel
Go to the information page for the media to be moved
Click on the Move Media button
Choose the destination folder.
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It is possible to modify a video which has already been uploaded to the VOD/AOD space. It isn't possible to use this tool in the case of a sound media only.
Log in to your administration panel
Visit your VOD space -> Media
Click on the video in question
Go to Information -> Cut
Adjust the desired starting point on the player at the top of the page
Click the button "Set start", the closest image key is then visible at the bottom left
Adjust the picture with the two provided buttons
Follow the same principle for the end of the video (visible at the bottom right)
Click on Clip the Video
A copy of the original video is kept for 14 days
Actions to be carried out
Log in to your administration panel
Visit your VOD space -> Media
Click on the video in question
Go to Information -> Cut
Adjust the desired starting point on the player at the top of the page
Click the button "Set start", the closest image key is then visible at the bottom left
Adjust the picture with the two provided buttons
Follow the same principle for the end of the video (visible at the bottom right)
Click on Clip the Video
A copy of the original video is kept for 14 days
Link to this FAQ: