Thank you for choosing Infomaniak to create your PaaS!

This guide allows you to quickly use the essential features of your new product Jelastic Cloud. 

Frequently Asked Questions

• What is a Platform as a Service (PaaS)?
• What is a container or a node?
• What is Jelastic?
• What is a Cloudlet? How does Jelastic billing work?
• Which technologies are supported by Jelastic Cloud?
• Is it possible to create a VPS with Jelastic Cloud?
• What are the possible ways to deploy an application?
• What is the difference between Jelastic Cloud and a VPS?
• Jelastic Cloud resources available (depending on account type)

See all FAQs Infomaniak Jelastic

Technical resources

Consult the official Jelastic documentation in English for technical questions:

• Install applications in a cluster (WordPress, Magento, etc.)
• Create an environment
• Deploy an application or code
• Configure your Java, PHP, Ruby, etc. servers.
• Link a domain name
• Add a public IP address
• Monitor an application
• Connect via SSH
• Manage notifications related to resource consumption
• Configure dynamic resizing horizontal and vertical
• Install packages without root access with Yum Packages Installer

If you need help or have any questions, contact Infomaniak support.

This guide specifies the resources you can benefit from with a Jelastic Cloud depending on the type of account you have.

Preamble

• All Jelastic Cloud accounts offer benefits:
  • Web Applications: more than 40 CMS installable in 1 click.
  • Support for various technologies.
  • Databases: SQL & NoSQL.
  • SSL Certificates: free with Let's Encrypt.
  • Automatic backups: every 24 hours (incremental, over the last 7 days).

14-day trial account

The trial period allows you to test Jelastic Cloud without any commitment. You can thus check if this solution meets your expectations and estimate the resources you need. Thanks to the calculator, you will then be able to determine the hourly or monthly rate of your PaaS based on your tests.

During the trial period, you have access to the following resources:

• number of environments: 5
• Power: 8 Cloudlets (3.2 GHz of CPU and 1 GB of RAM)
• SSD storage: 10 GB
• bandwidth: 20,000 Kb/s

Paid account

As soon as you purchase Jelastic credits, the trial account restrictions are lifted and you can freely adjust the resources of your PaaS according to your needs:

• number of environments: as needed
• power: customizable as needed
• SSD storage: 20 GB included, then extendable up to 100 GB per environment
• incoming and outgoing traffic: 2.8 GB/hour (2.4 TB/month) included, then billed per GB
• bandwidth: 400,000 Kb/s

Git and GitHub are available at Infomaniak with all hosting offers on…

• … Shared Web Hosting
• … Managed Cloud Server

and of course the Jelastic Cloud offer, which will allow you to deeply integrate versioning.

This guide explains the differences between the web hosting offers from Infomaniak to help you choose the best solution according to your IT needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional-grade, latest-generation SSD drives.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies commonly used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates, Site Creator and easy installation of WordPress or common CMS, etc.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Node.js, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide provides recommendations to follow in case of a 502 error with Jelastic Cloud Infomaniak.

Recommendations in case of a 502 error

Check these points:

1. Check the URL entered in your web browser's address bar.
2. From your Jelastic console, click on the relevant environment, then on the icon "Open in browser":
   
3. Ensure that the environment is not stopped or paused.

If the problem persists:

• Ensure that the SSL certificate is active.
• Check that the called application is working properly.

If these recommendations do not resolve the issue, contact support.

This guide details the various Infomaniak extensions available within the marketplace Jelastic Cloud.

Install an extension from Marketplace

For this:

1. Log in to your server's Jelastic Cloud Dashboard.
2. Go to Marketplace.
3. Search for and install the desired extension.

List of Jelastic Cloud extensions

• CPU Calculator simplifies the estimation of the power you need in vCPU.
• BitNinja protects your chosen Jelastic Cloud environment against the most common threats with just one click.
• Swiss Backup automates the backup of folders and environments of your choice. The plugin allows you to configure the frequency and retention policy of backups.
• ClamAV is an antivirus for on-demand scanning of your chosen containers. Practical for checking for the presence of malicious code, mining or viruses.
• Grafana and Prometheus allow you to collect useful metrics from your containers and visualize them in modern dashboards in Grafana.
• Zabbix Server simplifies the deployment of a fully customizable alert system.
• SSH Direct Access facilitates access to your containers without going through Jelastic's public gateway. Ideal for having a backup access to your servers.

This guide details how to back up the data from your folders and nodes on Jelastic Cloud using the OpenStack Swift protocol on Swiss Backup, an independent Swiss cloud backup solution.

Introduction

• To back up the data, an extension for Virtuozzo (Jelastic Cloud) is available in the node add-ons.
  • Learn more about the extension (add-on) on Github.
• Do not look for the extension in the Marketplace, it is not there:
  

Configure the Swiss Backup extension on Jelastic Cloud

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible).
• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To add the useful extension to Swiss Backup on Jelastic Cloud:

1. Log in to your server's Jelastic Cloud Dashboard.
2. Go to the node addons section:
   
3. Search for and install the Backup / Restoration extension:
   
    

Two types of backup are then possible and detailed below:

1. Back up specific folders.
2. Create a snapshot of an entire node.

Back up specific folders

For backing up specific folders:

1. Enter the username and password according to the information specific to your device.
2. Check Backup your data.
3. Check Backup specific folders
4. Enter the absolute path of the folders to back up in the Folders to backup field; it is possible to specify multiple folders by separating each path with a comma, for example: /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)…
   ‍

Then you need to define the frequency of the backups (read more below).

Backup an entire node

For backing up an entire node:

1. Enter the username and password of your Swift device on Swiss Backup.
2. Check Backup your data.
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • The folders /dev, /proc, /sys, /run
   • File systems not mounted as part of the root partition, including virtual file systems
     

Then you need to set the frequency of the backups.

Define backup frequency and retention policy

Two options are available to perform the backup:

1. daily (at 8 PM UTC)
2. every hour (at the start of the hour, for example at 1 PM, 2 PM, etc.)

You can set the retention period for your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

For example, if you perform backups every hour and set a retention policy to 1 year, 2 months, 4 days, 2 hours, this means that each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10,322 backups). Note that backups are deleted every Sunday at 10:30 PM (UTC).

Restore backups

Restore data from a node

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are entered, check Restore your data.
3. Select the node that contains the backup to restore:
   
4. Select the backup to restore and the restoration folder.
5. Click on the Restore button:
   

Restore specific folders from a snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restoration. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
3. Use --exclude and --include to restrict the restoration to a subset of files in the snapshot. For example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options behave in the same way but ignore the case of the paths.

Modify the backup configuration

To do this:

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are entered, modify the configuration as desired.

The backup schedule is defined by a cron job and backups are performed using the restic tool.

To manually modify the backup scheduling (CLI), as a root user, run the command crontab -l to display the current schedules:

• The line containing retention-all.sh corresponds to the backup task
• The line containing purge.sh corresponds to the backup retention task

Example:

Modify the schedule using the command crontab -e.

You can modify the line composed of the script retention-all.sh or retention.sh, these scripts correspond to the launch of your backups. Warning: the crons have been designed not to cause problems between backups and multiple deletions. Be mindful of the time required for backups and deletions…

• Learn more about cron jobs: crontab.guru
• Learn more about restic: restic.net

Manually delete backups (CLI)

For this:

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Delete the backup schedule

This button allows you to delete your backup schedule:

Uninstall the Swiss Backup extension

It is necessary to delete the backup schedule (see above) before you can delete the Swiss Backup extension:

This guide explains how to obtain a custom SSL certificate that you can use with Jelastic Cloud from Infomaniak.

SSL Documentation

Take note of these guides:

• It is quite possible to buy an SSL certificate from Infomaniak in order to install it on Jelastic Cloud afterwards.
• Integrated into Jelastic Cloud, you will also find a valid certificate but only for domains xxx.jcloud.ik-server.com.
• Let's Encrypt certificates can also be obtained for free and for any domain.
• It is possible to obtain a paid certificate, for any domain.
• For testing purposes, you can also set up a self-signed certificate.
   

This guide concerns user collaboration on Jelastic Cloud environments, which is not directly offered in the current Jelastic infrastructure.

Grant access to other users

The solutions proposed for other users to access your Jelastic environment depend on the type of access desired:

First case

You want to share access to the Jelastic dashboard (note that the user to whom these rights are granted will have access to all the environments present on the Jelastic Cloud dashboard).

For this operation, you need to assign rights to the product directly when creating the user. Collaborator rights are sufficient.

Second case

You want to share rights on a single environment, however, this action is not possible at this time because collaboration is disabled for security reasons.

You can transfer an environment to the desired person, provided that they have a Jelastic Cloud in the same billing group (e.g., billing EUR or CHF). To perform this action, you need to change the ownership of the environment (an action possible directly from the Jelastic dashboard and in the environment configuration tab).

Also, refer to this other guide.

This guide explains how to customize the time slot(s) during which Infomaniak can perform maintenance to enhance your services (new features, fixes, etc.).

Preamble

• This feature is only available for:
  • Cloud Servers
  • VPS Cloud / VPS Lite
  • Jelastic Cloud
• Unless otherwise specified, planned maintenance is generally carried out by Infomaniak between 10 PM and 6 AM.

Change the scheduled maintenance period

To do this:

1. Click here to access the service for which you want to schedule maintenance on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Scheduled maintenances in the left sidebar.
4. Click on the blue button to set a preferred intervention slot: