Knowledge base

Thank you for choosing Infomaniak to create your PaaS!

This guide will help you to quickly use the key features of your new product. If you have any problems, please consult our knowledge base and this document before contacting our support team.

Frequently asked questions

• What is a platform as a service (PaaS)?
• What is a container or a node?
• What is Jelastic?
• What is a Cloudlet? How does Jelastic invoicing work?
• What technologies are supported by Jelastic Cloud?
• Is it possible to create a VPS with Jelastic Cloud?
• What are the possible ways to deploy an application?
• What is the difference between Jelastic Cloud and an unmanaged server?
• What are the differences between a free (trial period) and paid account?

Technical resources

We invite you to consult the official Jelastic documentation for any technical questions:

• Installing clustered applications (WordPress, Magento, etc.)
• Creating an environment
• Deploying an application or code
• Configuring your servers: Java, PHP, Ruby, etc.
• Linking a domain name
• Adding a public IP address
• Monitoring an application
• Connecting in SSH
• Managing notifications linked to resource consumption
• Configuring dynamic resizing horizontally and vertically
• Installing packages without root access with the Yum Packages Installer
• Launching root commands on any Jelastic containers

Don't hesitate to contact us if you have any questions.

What product does your suggestion concern?

• Housing & Datacenter: French
• Web Hosting: French
• Newsletter tool: French / English
• Cloud Servers: French
• Mail Hosting & WorkSpace: French
• Domain names: French
• SSL Certificates: French / English
• Jelastic Cloud: French/ English
• Audio streaming: French
• Video streaming: French
• VOD/AOD: French
• Synology NAS: French
• Swiss Backup: French
• Guest management: French

This guide specifies the resources you can benefit from with a Jelastic Cloud depending on the type of account you subscribe to.

All Jelastic Cloud accounts offer the following advantages:

• Web applications: over 40 CMS that can be installed in 1 click
• Technologies: PHP, Java, Node.JS, Ruby, Python, Go, Docker (find out more)
• Databases: SQL & NoSQL (find out more)
• SSL certificates: free with Let's Encrypt
• Automatic backup: every 12 hours

14-day trial account

The trial period enables you to test Jelastic Cloud with no commitment. You can thus check if this solution meets your expectations and estimate the resources you need. Thanks to our calculator, you can then determine the hourly or monthly rate for your PaaS based on your tests.

During the trial period, you benefit from the following resources:

• Number of environments: 5
• Power: 8 Cloudlets (3.2 GHz of CPU and 1 GB of RAM)
• SSD storage: 10 GB
• Bandwidth: 20,000 KB/s

Public IP addresses, personalized SSLs, and Docker and VPS Elastic images are only available with a paid account.

Paid account

When you purchase Jelastic credits, the restrictions of the trial account are removed and you are free to adjust the resources of your PaaS according to your needs:

• Number of environments: according to your needs
• Power: customizable according to your needs
• SSD storage: 20 GB included, extensible according to your needs
• Incoming and outgoing traffic: 2.8 GB / hour (2.4 TB / month) included, then invoiced per GB
• Bandwidth: 100,000 KB/s

Beta account

During the launch phase, you can test the product free of charge and with no commitment. At the end of this period, you will have the option to switch to a paid account to keep your environments and continue to use your PaaS.

During the beta period, you have access to the following resources:

• Number of environments: 10
• Power: customizable according to your needs
• SSD storage: 20 GB
• Bandwidth: 20,000 KB/s

Public IP addresses, personalized SSLs, and Docker and VPS Elastic images are only available with a paid account.

Find out more

• How does Jelastic Cloud invoicing work? What is a Cloudlet?
• What technologies are supported by Jelastic Cloud?
• Getting Started with Jelastic Cloud

Some Jelastic containers do not have root access by default. It is possible to enable this access to a container of your choice by installing an add-on

Authorising root access to a Jelastic container

1. Log in to your Jelastic Cloud's dashboard
2. Click on the Importbutton on the top menu bar
3. Go to the JPStab
4. Copy the following code and paste it into the JPStab
   version: 1.5
   
   type: update
   
   
   categories:
   apps/dev-tools
   
   targetNodes:
    nodeGroup:
     - bl
    - cp 
     - sqldb
     - nosqldb
     - build
     - cache
     - extra
    
   name: Root Access
   <logo: https://blog.jelastic.com/wp-content/uploads/2015/11/cs-scheme1.png
   homepage: https://docs.jelastic.com/
   
   description:
     short: Enable a full root access to your container
     text: The Root Access add-on reconfigures the container to provide you with a full root access. Be aware that such connection is extremely powerful and, if used inappropriately, may lead to your container / application failure. **Proceed at your own risk and only in case you know exactly what to do.
    
   onUninstall:
     cmd [${targetNodes.nodeGroup}]:
     - sed -i -e 's/.*NOPASSWD.*//g' /etc/sudoers.d/sudo
     user: root
   onInstall:<
     cmd [${targetNodes.nodeGroup}]:
     - 'USER=$(grep -i ''x:''$(cat /etc/passwd | grep jelastic:x | cut -d'':'' -f 3) /etc/passwd | grep -v jelastic:x | cut -d: -f1)'
     - 'touch /etc/sudoers.d/sudo'
     - 'echo "$USER ALL=NOPASSWD: ALL" >> /etc/sudoers.d/sudo'
     - 'echo "jelastic ALL=NOPASSWD: ALL" >>/etc/sudoers.d/sudo'
     user: root
      
   success:
     text: |
       The Root Access add-on was successfully installed. Access your container over SSH and run the **sudo su** command. *Note:*
      Jelastic is not liable for any actions performed or damage caused via root to your container / application.
     email: false
   startPage: ${env.url}
5. Click on the Import button
6. Choose the environment and node for which root access is necessary
7. Click on the Install button

To execute root commands, log in to your application via SSH and launch the sudo su command

Jelastic offers an add-on that allows you to install packages that require sudo permissions without the need for root access:  https://github.com/jelastic-jps/packages-installer

All the information you need to use this add-on is given in the readmefor the add-on