🚀 Jelastic Cloud - Infomaniak

Authorizing access to your products / Completing a support request

This guide explains how to provide useful details when you request help from Infomaniak support.

Authorizing Support to access your content

It is possible to temporarily grant access to the content of your WorkSpace and your Drive with the possibility of cancelling this access at any time.

Only those Infomaniak staff members who handle your support ticket will have access.

Open the Manager (manager.infomaniak.com) or your WorkSpace (workspace.infomaniak.com)
Click your user name at the top right of the page
Click My profile in the menu that appears
Click Technical support (or https://manager.infomaniak.com/support) in the left side menu
Click the access authorization button for the product concerned (authorizing one does not authorize another - these authorizations are specific).

Making a screen grab

Windows

Microsoft offers preinstalled software dedicated to screen grabs. But to do them manually:

Display what you want/need to send on the screen
Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
"Save" your file
Repeat the operation from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

Simultaneously press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3"
Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

Simultaneously press the volume down (on the side) and the locking button
The image captured is then automatically saved in a Screenshots folder in the gallery

Popup Windows

To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you send to us.

Javascript Console in the browser

Windows

Chrome, Firefox and Safari: enter the combination ctrl + caps + i
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the round struck-through icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources.

Link to this FAQ:

Startup Guide: Jelastic Cloud

Thank you for choosing Infomaniak to create your PaaS!

This guide will help you to quickly use the key features of your new product. If you have any problems, please consult our knowledge base and this document before contacting our support team.

Frequently asked questions

What is a platform as a service (PaaS)?
What is a container or a node?
What is Jelastic?
What is a Cloudlet? How does Jelastic invoicing work?
What technologies are supported by Jelastic Cloud?
Is it possible to create a VPS with Jelastic Cloud?
What are the possible ways to deploy an application?
What is the difference between Jelastic Cloud and an unmanaged server?
What are the differences between a free (trial period) and paid account?

Technical resources

We invite you to consult the official Jelastic documentation for any technical questions:

Don't hesitate to contact us if you have any questions.

Link to this FAQ:

What is Jelastic?

Jelastic Cloud is the product of close collaboration between Infomaniak and the Jelastic company.

Infomaniak

Infomaniak provides the infrastructure, ensures support and seeks to guarantee the performance, security and reliability of the solution. Our infrastructure continuously guarantees the availability and flow of your applications. It responds to traffic peaks and automatically reduces resource consumption during off-peak periods. This flexibility offers optimal cost/performance ratios because only the resources actually used are calculated. With this new Cloud service, you can thus align computing resources with the pace and flow of demand while maintaining perfect control over budget.

All of your data is managed at Infomaniak datacenters in Switzerland, and you also benefit from quality support in five languages.

Jelastic

Jelastic provides the software part of the product and ensures the software development of the solution. Founded in 2011, Jelastic is a platform that automates the creation, resizing, clustering and security updates of traditional and native applications in the Cloud. This solution also offers the advantage of accepting Java, PHP, Ruby, Node.js, Python, .NET, and Go environments, as well as Docker.

To learn more

Getting Started with Jelastic Cloud

Link to this FAQ:

Share a review or a suggestion concerning an Infomaniak product

What product does your suggestion concern?

Housing & Datacenter: French
Web Hosting: French
Newsletter tool: French / English
Cloud Servers: French
Mail Hosting & WorkSpace: French
Domain names: French
SSL Certificates: French / English
Jelastic Cloud: French/ English
Audio streaming: French
Video streaming: French
VOD/AOD: French
Synology NAS: French
Swiss Backup: French
Guest management: French

Link to this FAQ:

Jelastic Cloud: restrictions of resources depending on the type of account

This guide specifies the resources you can benefit from with a Jelastic Cloud, depending on the type of account you subscribe to.

All Jelastic Cloud accounts offer the following advantages:

Web applications: over 40 CMS that can be installed in 1 click
Technologies: PHP, Java, Node.JS, Ruby, Python, Go, Docker (find out more)
Databases: SQL & NoSQL (find out more)
SSL certificates: free with Let's Encrypt
Automatic backup: every 24 hours (incremental over the last 7 days)

14-day trial account

The trial period enables you to test Jelastic Cloud with no commitment. You can thus check if this solution meets your expectations and estimate the resources you need. Thanks to our calculator, you can then determine the hourly or monthly rate for your PaaS based on your tests.

During the trial period, you benefit from the following resources:

Number of environments: 5
Power: 8 Cloudlets (3.2 GHz of CPU and 1 GB of RAM)
SSD storage: 10 GB
Bandwidth: 20,000 KB/s

Public IP addresses, personalized SSLs, and Docker and VPS Elastic images are only available with a paid account.

Paid account

When you purchase Jelastic credits, the restrictions of the trial account are removed and you are free to adjust the resources of your PaaS according to your needs:

Number of environments: according to your needs
Power: customizable according to your needs
SSD storage: 20 GB included, extensible according to your needs
Incoming and outgoing traffic: 2.8 GB / hour (2.4 TB / month) included, then invoiced per GB
Bandwidth: 100,000 KB/s

Find out more

Link to this FAQ:

Jelastic Cloud: launching commands with root access to any container

Some Jelastic containers do not have root access by default. It is possible to enable this access to containers of your choice by installing an add-on.

This guide is provided for your information only. Our support team will not be able to help you in case of the malfunction of an application due to misuse of this add-on. Thank you for your understanding.

Authorising root access to a Jelastic container

Log in to your Jelastic Cloud dashboard
Click the Import button in the top menu bar
Go to the JPS tab
Copy the following code and paste it into the JPS tab

type: update
name: Root Access

targetNodes:
nodeGroup: '*'

onInstall:
- cmd[${targetNodes.nodeGroup}]: |-
      TARGET_UID=$(id -u jelastic 2>/dev/null) || TARGET_UID="700"
      getent passwd "${TARGET_UID}" &>/dev/null && TARGET_USER=$(getent passwd "${TARGET_UID}" | cut -d: -f1) || TARGET_USER="jelastic"
      sed -i "\$a${TARGET_USER}\ ALL=NOPASSWD\:\ ALL" /etc/sudoers; echo ${TARGET_USER}
    user: root
- setGlobals:
      sudo_user: ${response.out}

onUninstall:
cmd[${targetNodes.nodeGroup}]: |-
      sed -i "/${globals.sudo_user}\ ALL=NOPASSWD\:\ ALL/d" /etc/sudoers
user: root
Click the Import button
Choose the environment and node for which root access is necessary
Click the Install button

To execute root commands, log in to your application via SSH and launch the sudo su command

Link to this FAQ:

Jelastic Cloud: Installing packages without root access

Jelastic offers an add-on that allows you to install packages that require sudo permissions without the need for root access: https://github.com/jelastic-jps/packages-installer

All the information you need to use this add-on is given in the readmefor the add-on

Link to this FAQ:

Jelastic Cloud: Installing an SSL certificate

This guide explains how to obtain a custom SSL certificate that you can use with a Jelastic server at Infomaniak.

Jelastic documentation for the SSL

It is possible to buy an SSL certificate from Infomaniak and install it on Jelastic.
As part of Jelastic, you will also find a valid certificate only for xxx.jcloud.ik-server.com areas: https://docs.jelastic.com/built-in-ssl
Let's Encrypt certificates can also be obtained free of charge and for any field: https://jelastic.com/blog/free-ssl-certificates-with-lets-encrypt/
A paid certificate can be obtained for any field: https://docs.jelastic.com/custom-ssl
For the purpose of testing, you can also set up a self-signed certificate: https://docs.jelastic.com/self-signed-ssl

Link to this FAQ: