Knowledge base

This guide details how to get started with Swiss Backup, the independent Swiss cloud backup solution.

2 Swiss Backup Variants

Infomaniak offers two backup modes depending on what you want to backup:

1. CLOUD Backups

Allows backup and synchronization of files via:

• Swift (recommended)
• FTP / SFTP
• S3
• Synology NAS system

with the application of your choice

Cloud Backup Getting Started Guide

2. ACRONIS Backups

ideal solution for backing up:

• Windows / macOS workstations
• iOS / Android mobile devices (iPhone / Samsung, etc.)
• Windows / Linux servers
• Websites
• VMware, Hyper-V, Virtuozzo virtual machines...
• Microsoft 365 / Google Workspace spaces...

using Acronis Cyber Protect Cloud software for automatic and customized backups

Acronis Backup Getting Started Guide

Click here to share feedback or suggestions about an Infomaniak product.

This guide explains how to transfer an Infomaniak product from one Organization to another.

Introduction

• You can move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located; this is an internal transfer.
• If your user has access to multiple Organizations, it is very easy to send the product of your choice to one of them.
• This operation does not cause any interruption.
• Users currently having access to the selected products will not be transferred (and may therefore no longer have access to the products).
• Invoices for the selected products will not be transferred.

Generate a Transfer Link

Requirements

• Be an Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access the product transfer management page in the Infomaniak Manager (need help?).
2. Click the Transfer Products button:
   
3. Select the product(s) to move.
4. Review and accept the terms and conditions.
5. Click the Transfer button.

The transfer has started. Now, you can:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations linked to your user account, and the selected product will be transferred there:
   

Alternative Method

For a one-time transfer, you can also go directly to the dashboard of the product in question and click Manage (example in the image below). However, since this menu is not always available, it is better to use the first method above, which also allows for batch transfers:

Refer to this other guide about Jelastic Cloud.

Receive the Product

Once a transfer has started:

1. Click here to access the Organization that will receive the product(s) (the user must have administrative rights).
2. Execute the link obtained in the first step above.
3. If necessary, choose the destination Organization using the dropdown menu.
4. Read and accept the Terms and Conditions.
5. Click the Receive Product(s) button (if the button is not clickable, make sure to select the Organization).

You can track an ongoing transfer at any time from the icon at the bottom of the left sidebar in the Infomaniak Manager:

This guide explains how to create a new device on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup space from Infomaniak (Acronis backup)
• When ordering, define the number of available device(s) (minimum 1) according to your needs:
  
• If necessary, increase the device quota according to your needs

Add a Device (Acronis Backup)

To access Swiss Backup and configure a new Acronis backup:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Select Swiss Backup (in the Cloud Computing section)
4. Click on the name of the relevant object in the displayed table:
   
5. Click on the blue button Configure my Acronis backup space (in the Acronis Backup Space section):
   
6. Enter a valid contact email address
7. Click the blue button Continue
8. Define the maximum disk space that this backup space should represent from the total subscribed Swiss Backup volume, increasing the total size if necessary using the blue link
9. Click the blue button Continue:
   
10. Check the received email to activate the account and generate a login password
11. The login information is now displayed on the Swiss Backup management page in the Infomaniak Manager:
    
12. The blue button below this information allows you to log in to Acronis

What's Next?

This guide explains how to obtain storage space with Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Determine what type of device needs to be backed up to Swiss Backup:
  
  
  1. CLOUD backups - allows you to back up and synchronize files using protocols:
     
     • Swift (recommended)
     • FTP / SFTP
     • S3 Compatible
     • Synology NAS system
     with the application of your choice
      
  2. ACRONIS backups - ideal solution for backing up:
     
     • Windows / macOS workstations
     • Android / iOS (iPhone) mobile devices
     • Windows / Linux servers
     • Websites
     • VMware, Hyper-x, Virtuozzo virtual machines...
     • Microsoft 365 / Google Workspace spaces...
     using Acronis Cyber Protect Cloud software, which allows you to store backup data using Swift as a backend and create "protection plans" where you can choose between:
     
     1. full machine backup (all hard drives attached to the machine via SATA)
     2. file / folder backup (specifically of your choice)
     3. volume / disk backup (if you have external drives)
     4. backup scheduling
     5. backup retention period
     6. restore backups
     7. backup encryption

Get Swiss Backup

To order Swiss Backup storage space:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (universe Cloud Computing)
4. Click on Order:
   
   or on the cart icon if a product is already active and you want to order an additional Swiss Backup:
   
5. Choose the maximum size of the entire storage space needed for your project(s), regardless of the number and type of backups you will perform
   
6. Here, the example project is to back up 2 things:
   1. large documents from 1 computer
   2. a few items from 1 smartphone
   
7. Complete the order and make the payment
8. The Swiss Backup product is displayed on your Manager with the disk space and quotas selected during the order:
    
   
    
9. You can then add the desired devices on your Swiss Backup interface by following this guide (click here)

This guide details how to back up a Synology NAS using the Hyper Backup application via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

You can also use Cloud Sync: read this guide (click here).

Prerequisites

• Have an Infomaniak Swiss Backup space with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to get OpenStack Swift settings.

Configure Hyper Backup for Synology NAS

To configure a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Hyper Backup application from the Package Center
   
   .
3. Open the Hyper Backup application.
4. Click on the + to add a new Cloud provider.
5. Choose OpenStack Swift from the list of providers:
   
6. Enter the fields according to the information specific to your device (read this guide - click here) and modify the drop-down menus if necessary as shown below:
   
   
7. Choose the volumes and applications to back up:
   
   
8. Set the backup frequency and check the box to enable encryption (keep the encryption key safe to be able to use your backup when needed):
   
9. Backup rotation prevents overloading your backup location by limiting the maximum number of backups to keep:
   

If you have insufficient backup quota in Hyper Backup or need to remove historical versions of backup data: read this guide

Restore / View Backups

To restore / view your backups:

• You can use any Swift client compatible with Keystone V3, e.g., Cyberduck.
• If your backups are in .hbk format (Synology proprietary format)
  • and you no longer have a NAS, download the .hbk file and use their Hyper Backup Explorer software.
  • consult their official guide to restore on another Synology NAS.

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the independent Swiss cloud backup solution.

You can also use FileZilla (SFTP): read this guide (click here).

Prerequisites

• Have an Infomaniak Swiss Backup account with an available device quota (minimum 1) for cloud backup
• Add 1 Cloud device to obtain the OpenStack Swift settings
• Download and install Cyberduck (macOS / Windows)

Configure Cyberduck

To set up a new backup:

1. Open a connection / click on Open Connection
   
   
2. Go to More Options
   
    
3. Click on Profiles to choose the appropriate profile
    
4. Fill in the fields with information specific to your device (read this guide - click here)
   

This guide details how to back up a computer running Microsoft Windows using Acronis to Swiss Backup Infomaniak, the backup solution in an independent Swiss cloud.

It is also possible to back up Windows installed on virtual machines such as VMware, Virtuozzo, or Microsoft Hyper-V.

Prerequisites

• check the Windows versions supported by the Acronis Agent
• have a Swiss Backup space with an available device quota (minimum 1) for Windows (read below)
  
• if necessary, increase the device quota according to your needs
• add the device to the Infomaniak Manager to receive the login credentials

Differences Between Devices

Workstation

• 1 license per physical machine to be backed up
• note: this license does NOT support the backup of Microsoft Exchange Server, Microsoft SQL Server, or Active Directory
• if you want to back up Microsoft applications installed on a workstation operating system, a server license is required

Server

• 1 license per physical or virtual machine running Windows
• supports Microsoft SQL Server, Microsoft SharePoint, and Active Directory
• supports the backup of a server with the role of virtualization host (Hyper-V, VMware ESXi, etc.)

Virtual Machine

• 1 license per virtual machine to be backed up
• supports Microsoft SQL Server, Microsoft SharePoint, and Active Directory
• when Acronis is installed on a cluster (e.g., Hyper-V), each host in the cluster requires a VM license
• if you have installed Windows on a virtual machine, it is necessary to add such a device

Configure the Backup

To configure the backup with Acronis:

1. log in to the Acronis Console (acronis.infomaniak.com) — read this guide (click here) if needed
2. click on Devices in the left sidebar menu
3. choose to protect the entire machine
   
4. select the agent for Windows
   
5. download the Acronis application for Windows
   
6. install the Acronis application for Windows, click the Register workload button
   
7. choose the user concerned by this backup if necessary
   
8. wait for the screen to refresh and display your new machine
   
9. activate the protection of the computer
   
10. create a backup plan
    
11. configure the desired settings for your backup plan
    
12. enable the encryption of the backup:
    
13. set a password that must never be lost, otherwise, you will not be able to restore your machine
    
14. continue and complete the installation
    
15. downloading a boot file in .iso format is not necessary at this time (you can always do it from another computer if your machine becomes unusable in the future)
    
16. the protection will run in the background at the times configured in your backup plan
    

Restore the Backup
 

For a restoration (partial or complete), read this guide.

This guide explains how to schedule a daily, weekly, or monthly backup with Swiss Backup using Acronis.

Also, refer to Acronis documentation on this topic.

Modify Acronis Backup Frequency

To do this:

1. Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
2. Click on the All devices menu in the left sidebar
3. Click on the relevant device
4. Click on the 3-dot action menu on the right side of the Protection Plan that appears
5. Click on Edit.
   
6. Customize the Protection Plan according to your needs
7. Once all changes have been made, click the Save button in the upper right corner of your Protection Plan

This guide explains how  to enable two-factor authentication , also called two-factor authentication (A2F) or two-factor authentication, or 2FA, for connecting to the Acronis application used with Swiss Backup.

Configure two-factor authentication

Two-factor authentication (2FA) is a type of multi-factor authentication, which verifies a user's identity using a combination of two different factors:

• Something a user knows (a PIN or password)
• An item that a user owns (a token)
• An item that is part of a user (biometrics)

Two-factor authentication further protects you against unauthorized access to your account.

The platform is compatible with time-based one-time password (TOTP) authentication . If TOTP authentication is enabled in the system, users must enter their usual password and the unique TOTP code to access the system. In other words, a user provides the password (first factor) and the TOTP code (second factor). The TOTP code is generated in the device authentication application which applies the second factor, based on the current time and the secret code (QR code or alphanumeric code) provided by the platform.

Functioning

1. You enable two-factor authentication at your organization level
2. All users in the organization must install an authenticator app on the device that enforces the second factor (mobile phone, laptop or desktop computer, or tablet). This application will be used to generate unique TOTP codes. The recommended authenticators are:
   • Google Authenticator iOS app version ( https://apps.apple.com/app/google-authenticator/id388497605 ) Android version ( https://play.google.com/store/apps/details?id=com. google.android.apps.authenticator2 )
   • Microsoft Authenticator iOS app version ( https://apps.apple.com/app/microsoft-authenticator/id983156458 ) Android version ( https://play.google.com/store/apps/details?id=com. azure.authenticator )
   Users should ensure that the time shown on the device on which the authenticator app is installed is set correctly and reflects the current time.
3. Users in your organization need to log back into the system
4. After entering their username and password, they will be prompted to set up two-factor authentication for their user account
5. They must scan the QR code using their authenticator app. If unable to scan the QR code, they can use the TOTP secret code shown below and add it manually in the authenticator app
   It is strongly recommended to register it (print the QR code, write down the TOTP secret code, use the application compatible with saving codes in a Cloud). You will need the TOTP passcode to reset the two-factor authentication if you lose the device that enforces the second factor.
6. The unique TOTP code will be generated in the authenticator app. It is automatically regenerated every 30 seconds
7. On the "Set up two-factor authentication" screen, users must enter the TOTP code after entering their password
8. As a result, two-factor authentication will be configured for users

Now, when users log into the system, they will be prompted for the username and password and then the unique TOTP code generated in the authenticator app. Users can mark the browser as a trusted browser when they log into the system. The TOTP code will not be requested during subsequent connections made with this browser.

Two-factor authentication

Two-factor authentication further protects you against unauthorized access to your account. When two-factor authentication is configured, you must enter your password (first factor) and a unique code (second factor) to log in to the service console. The unique code is generated by a special application that must be installed on your mobile phone or other device belonging to you. Even if someone finds out your username and password, they still won't be able to log in without accessing the device that enforces the second factor.

The unique code to configure two-factor authentication for your account is generated based on the current time of the terminal, as well as the secret code provided by the Cyber Protection service in the form of a QR code or a code alphanumeric. During the first connection, you must enter this secret code in the authenticator application.

To set up two-factor authentication for your account

You can and should set up two-factor authentication for your account when two-factor authentication has been enabled by an administrator for your organization. If two-factor authentication was enabled while logged into the Cyber Protection service console , you will need to configure it when your current session expires.

Prerequisites

• Two-factor authentication is enabled for your organization.
• You are logged out of the Cyber Protection service console .

1. Choose a terminal for the second factor. It's often a cell phone, but you can also use a tablet, laptop, or desktop computer
2. Ensure that the time shown on the device is set correctly and reflects the current time, and that the device locks itself after a period of inactivity
3. Install the authenticator app on the device. Recommended apps are Google Authenticator or Microsoft Authenticator
4. Access the Cyber Protection service console login page and set your password. The service console displays the QR code and the alphanumeric code
5. Save QR code and alphanumeric code conveniently (e.g. print screen, write down code or save screenshot to cloud storage). If you lose the device that enforces the second factor, you can reset the two-factor authentication using these codes
6. Open the authenticator app, then do one of the following:
   • Scan the QR code
   • Manually enter the alphanumeric code in the app
   The authenticator app generates a unique code. A new code will be generated every 30 seconds.
7. Return to the service console login page and enter the generated code. A unique code is valid for 30 seconds. If you wait more than 30 seconds, use the code generated right after

The next time you log in, you can select the Trust this browser… checkbox, if so, the unique code will not be required when logging in with this browser on this machine.

And if...

… I lost the device that applies the second factor?

If you have a reliable browser, you will be able to log in using it. However, when you have a new device, repeat steps 1-3 and 6-7 of the above procedure using the new device and the registered QR code or alphanumeric code.

If you didn't save the code, ask your administrator or Infomaniak Support to reset two-factor authentication for your account, then repeat steps 1-3, and 6-7 from the procedure above using the new device.

… I want to change the device that applies the second factor?

When logging in, click the Reset two-factor authentication link , confirm the operation by entering the unique code, then repeat the above procedure using the new device.

This guide details how to back up a QNAP NAS using rClone or HBS via the OpenStack Swift protocol on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Have an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud backup
• Add 1 Cloud type device to obtain OpenStack Swift settings
• Install the rClone application (https://www.qnapclub.eu/en/qpkg/330) or HBS (https://www.qnap.com/en/software/hybrid-backup-sync) on the QNAP

Connection via rClone

To set up a new backup:

1. Copy the content below into the rclone.conf file in the user's .config/rclone directory (i.e., /share/homes/backupuser/.config/rclone/rclone.conf)
2. Check the configuration with "rclone config"
3. Start the copy with the command "rclone sync /share/to/sync Infomaniak:default"

Replace SBI-XXXXXXXX and "passwd" according to the information specific to your device (read this guide - click here)

• [sb_project_SBI-XXXXXXXX]
• type = swift
• user = SBI-XXXXXXXX
• key = passwd
• auth (1) = https://swiss-backup.infomaniak.com/identity/v3
• domain = default
• tenant = sb_project_SBI-XXXXXXXX
• tenant_domain = default
• region = RegionOne
• storage_url =
• auth_version =

Connection via HBS (Hybrid Backup Sync)

To set up a new backup:

1. Open HBS and go to Backup & Restore and click on Create new Backup job
2. Select the folder on the NAS to be backed up and then click Next
3. Choose OpenStack Swift and enter the information as indicated below:
   
   • Name: give a name to the backup
   • Select "Use Keystone Infrastructure"
   • Select "V3"
   • Project name: sb_project_SBI-XXXXXXXX (replace SBI-XXXXXXXX with your own ID, same below)
   • User ID: SBI-XXXXXXXX
   • Password: the one generated on Swiss Backup
   • Authentication service (1): https://swiss-backup.infomaniak.com/identity/v3
4. Click on Create
5. Region name: RegionOne
6. Bucket name: default
7. Multipart Size: leave it at 128MB
8. Click on Select
9. Click on default at the destination level and then on OK
10. Give a name to the task
11. Then configure the desired settings such as backup frequency and bandwidth limitation
12. Click on Create