Knowledge base

This guide explains how to back up a computer running Windows with Swiss Backup, the Swiss backup solution from Infomaniak. You can also follow these instructions if you have installed Windows in a virtual machine with VMware, Virtuozzo or Microsoft Hyper-V.

1. Adding a "Windows/macOS workstation" type device

It is first necessary to add a device for Windows before being able to configure the backup. If you have installed Windows in a virtual machine, it is necessary to add a Virtual Machine type device.

2. Configuring the backup for Windows with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be emailed to the user configured when the device was added)
6. download and install the Acronis app for Windows from the Acronis dashboard
7. open the app and customize the backup preferences

This guide explains how to back up a computer running macOS with Swiss Backup, the Swiss backup solution from Infomaniak

1. Adding a "Windows/macOS workstation" type device

It’s first necessary to add a device for macOS before being able to configure the backup.

2. Configuring the backup for macOS with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be sent to the user’s email address configured when the space was created)
6. download and install the Acronis app for macOS from the Acronis dashboard
7. At the end of the installation, click on Save the machine
   
   
8. in the Internet window that opens, click on Confirm the recording without changing the registration code
   
9. grant full disk access to the Cyber-Protect-Service (see the video below in case of need)
10. customizing backup preferences

The following video shows how to give full disk access to the Backup Agent :

The password required to unlock the padlock is that of your Mac (user account).

This guide explains how to manually back up the files and directories of your choice with Cyberduck.

1. Add a device under the device type "Free storage space - SWIFT"

You first need to add a device under the device type Free storage space - SWIFT before you can configure the backup. To do this, please follow this guide.

2. Downloading Cyberduck with Keystone 3

1. download and install Cyberduck (Mac / Windows)
2. download the Infomaniak profile for Cyberduck
   Location 1: https://swiss-backup01.infomaniak.com
   Location 2: https://swiss-backup02.infomaniak.com
   • on Mac: open the profile
   • on Windows, place the profile in C:Program Files (x86)Cyberduckprofiles
3. create the Cyberduck connection by using the imported profile
4. copy the Project:Domain:Usename logins received by email after adding the device (help)
   
   
5. close the window for the Infomaniak profile and double click the Swiss Backup bookmark
   
6. enter the password received by email after adding the device (help)
   

After adding a device to save with Swiss Backup the user automatically receives the necessary login information by email. This guide will help you find that information from your Manager. The information is required to configure a device backup.

Finding the login information for device

1. Open the Manager (manager.infomaniak.com).
2. Go to Swiss Backup.
3. Click the backup space concerned.
4. Click the device concerned from the dashboard.
5. Use the information under the Getting Started and Login Information to configure your backup.
6. You can request a new password for your device in the same location

The password reset is done in a new window (careful: by generating a new password you will need to reconfigure the backup software associated with your location).

Thanks for choosing Infomaniak to back up your workstations and files.

Swiss Backup makes it possible to automate backups of your files, workstations, mobile devices and servers. Your data is stored in Switzerland in Infomaniak's data centres in at least three different physical locations. Even if the unthinkable was to happen, you can rest assured that you will be able to easily recover a copy of the data onto the device of your choice, wherever you are in the world.

Where to start?

• Adding a new device to back up with Swiss Backup
• Backing up a machine to a free storage space (SWIFT / FTP / S3 Compatible)
• Backing up a PC or a virtual machine running Windows
• Backing up a Mac
• Backing up a mobile device running Android (Galaxy, Huawei, Pixel, etc.)
• Backing up a mobile device running iOS (iPhone, iPad, etc.)
• Backing up a Synology NAS
• Backing up a Linux server with rClone / Acronis
• Duplicati
• Backing up Windows/Mac data with Duplicati
• Backing up data with Cyberduck
• Using Swiss Backup as an alternative to Dropbox with Mountain Duck
• Device login information, reset a password

Need help with Acronis?

• Scheduling daily, weekly, monthly backups
• Fully restoring a PC (Windows)
• Fully restoring a Mac
• Restoring specific files or folders (Windows/Mac)
• Changing alerts and notifications (reports, errors, etc.)
• Changing the language of the Acronis dashboard
• Permanently uninstalling the Acronis Backup Agent (Mac OS)

This might also interest you...

• NAS brands compatible with Swiss Backup and OpenStack Swift
• Changing the quota of a device

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This guide explains how to back up a new device with Swiss Backup.

Adding a new backup device

1. Open the Manager (manager.infomaniak.com)
2. Go to Swiss Backup
3. Click on the backup space concerned
4. Click on Add a device from the dashboard shortcuts
5. Select the type of device:
   • Windows, macOS
   • Android/iOS
   • Free disk space (enables you to e.g. synchronise files between different devices)
   • Linux Server/Windows
   • Virtual machine (VMware, Hyper-V, Virtuozzo)
6. define the user who can manage and access this space
7. Configure the backup using the guide available under the Getting started section

This guide explains how to back up a server equipped with the Linux distribution of your choice using the Swiss Backup solution by Infomaniak.

1. Adding a "Linux/Windows Server" type device

It is first necessary to add a Linux/Windows Server type device before being able to configure the backup.

2. Configuring server backup with rClone

1. Install the rClone app via the package manager of your distribution
2. Download the rClone file received via email when the device was added
3. Place the file in the ~/.rclone.conf.config/rclone/ directory or place the contents of the file at the end of the existing ~/.rclone.conf.config/rclone/rclone.conf file (in debian stretch, this file is found in the following location: ~/.rclone.conf)
4. Execute the rclone config command to check that the configuration has gone through
5. Launch the backup using rclone sync/local/path project_name:default 

If necessary, you can find the login information in your Manager.

3. Example of rClone configuration 

You can edit [sb_project_SBI-AB123456] with the indication of your choice for greater simplicity.

For example, the indication [swissbackup] will yield:

instead of:

4. Start a backup or restoration

It is possible to start a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

It is possible to start a restoration with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

Find out more

• Backing up a Linux server with Acronis
• Getting started with Swiss Backup

This guide lists the network attached storage (NAS) servers that are compatible with Swiss Backup, Infomaniak’s Swiss backup solution.

NAS servers supported by Swiss Backup

A non-exhaustive list of NAS servers that support OpenStack Swift Keystone V3:

• Synology

This guide explains how to schedule a daily, weekly, or monthly backup with Acronis.

Change the frequency of Acronis backups

1. Connect to the Acronis dashboard using the login credentials for the backup space (help)
2. Click on the device concerned (2) via the All devices menu (1) on the left
3. Click on the protection plan via the menu that pops up on the right
4. Click on the 3 horizontal dots (3) then on Modif. (4)
5. Personalise the protection plan as required
6. Once all the changes have been made, click on the Save button in the bottom right corner of your protection plan



Link to this FAQ:

This guide explains how to restore a computer running Windows using Swiss Backup and Acronis.

Fully restoring a PC

The following procedure explains how to fully restore a PC (files and operating system):

A.Prerequisites

The Acronis application must be installed on the computer you want to restore:

1. Log in to the Acronis dashboard using the login credentials for the backup space (help)
2. Hit the Add button in the upper right
3. Click on Windows
4. Download and install the application

B. Launching the restore procedure

1. Log in to the Acronis dashboard using the login credentials for the backup space (help)
2. Click on the PC to be restored from the All devices menu on the left
3. Click onRestore from the menu that pops up on the right
4. Click on Select machine to select which workstation to restore from a backup
5. If necessary, choose the backup to be restored from the restore points and click on Confirm
6. The computer will restart automatically and launch the restore process

C. Configuring and launching the restoration

1. Click on Manage this machine locally (next to the icon with the computer and the earth):

2. Click on Recover:

3. Click on Select data... then Browse then  Cloud Storage.

Then hit the Login button and use the login credentials for the device to log in

4. Select the workstation, the restore point, and the volumes (disks) to be restored:

Useful Information:

• Use the arrow to the left of the workstation name to show the backups
• The first table at the top lets you select the workstation and the backup to be restored
• The second table lets you choose the contents (the disks) of the backup to be restored

Click on OK to continue.

5. Making the correspondence between the source volumes and destination volumes:

Useful Information:

• For each volume or disk of the source backup, click on Required to select where to restore the data
• Under Recovery options, it is recommended to check the box Restart the machine automatically after recovery is finished

Click on OK to launch the restoration.