Knowledge base

In your FTP software, use the username and password obtained via Infomaniak Manager (the password will then be masked but you will be able to regenerate one if you have forgotten it)

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• cancel a domain name
• cancel web hosting
• cancel email hosting
• cancel audio streaming
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This guide explains how to back up a computer running Windows with Infomaniak's Swiss Backup. You can also follow these instructions if you have installed Windows in a virtual machine with VMware, Virtuozzo or Microsoft Hyper-V.

1. Creating the backup space

It is first necessary to create a backup space for Windows before being able to configure the backup. If you have installed Windows in a virtual machine, it is necessary to create a specific backup space.

2. Configuring the backup for Windows with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be emailed to the user configured when the space was created)
6. download and install the Acronis app for Windows from the Acronis dashboard
7. open the app and customize the backup preferences

This guide explains how to back up a Synology NAS in the Cloud using the Swiss Backup solution by Infomaniak. To back up your Synology with Hyper Backup, please follow this guide.

1. Creating the backup space

It is first necessary to create a backup space before being able to configure your NAS backup.

2. Configuring the backup for the Synology NAS

1. Log in to the admin interface for your Synology NAS (DSM).
2. If necessary, install the Cloud Sync application from the Package Centre.
3. Open the Cloud Sync.app.
4. If necessary, click on + to add a new Cloud supplier.
5. Cloud suppliers: select OpenStack Swift from the list of suppliers.
   
6. Account configuration:
   
   
   1. select version 3 for the identity service
   2. fill in the other fields with the information received via email after the creation of the backup space (identity service terminal, user name, password, tenant/project and domain)
   3. for the Tenant/Project and Domain fields, choose name instead of id via the selection field
7. Account configuration:
   
   1. choose the space (the default choice)
   2. choose the container name (this is the domain name in the email received)
8. Task configuration: select the connection name (e.g., OpenStack Swift), the local path (the content to be backed up), the remote path (the folder where your files will be backed up), the direction of synchronisation (transfer local changes only recommended for a backup).

This guide explains how to back up a computer running macOS with Swiss Backup, the Swiss backup solution from Infomaniak

1. Creating the backup space

It’s first necessary to create a backup space for macOS before being able to configure the backup.

2. Configuring the backup for macOS with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be sent to the user’s email address configured when the space was created)
6. download and install the Acronis app for macOS from the Acronis dashboard
7. At the end of the installation, click on Save the machine
   
   
8. in the Internet window that opens, click on Confirm the recording without changing the registration code
   
9. grant full disk access to the Backup Agent (see the video below in case of need)
10. customizing backup preferences

The following video shows how to give full disk access to the Backup Agent :

The password required to unlock the padlock is that of your Mac (user account).

This guide explains how to manually back up the files and directories of your choice with Cyberduck.

1. Creating the backup space

It is first necessary to create a backup space of the Others type before you can configure the backup.

2. Downloading Cyberduck with Keystone 3

1. download and install Cyberduck (Mac / Windows)
2. download the Infomaniak profile for Cyberduck
   • on Mac: open the profile
   • on Windows, place the profile in C:Program Files (x86)Cyberduckprofiles
3. create the Cyberduck connection by using the imported profile
4. copy the Project:Domain:Usename logins received by email after the creation of the space (help)
   
5. close the window for the Infomaniak profile and double click the Swiss Backup bookmark
   
6. enter the password received by email after the creation of the space (help)
   

After creating a backup space, the user named automatically receives the necessary login information by email. This guide will help you find that information from your Manager. The information is required to configure a backup.

Finding the login information for a backup space

1. Open the Manager (manager.infomaniak.com)
2. Go to Swiss Backup
3. Click on the backup space concerned
4. Click on the backup space concerned from the dashboard
5. Use the information under the Getting Started and Login Information to configure your backup

Thanks for choosing Infomaniak to back up your workstations and files.

Swiss Backup makes it possible to automate backups of your files, workstations, mobile devices and servers. Your data is stored in Switzerland in Infomaniak's datacenters in at least 3 different physical locations. Even if the unthinkable were to occur, you will be assured that you can easily recover a copy of the data onto the device of your choice, wherever you may be in the world.

Where to start?

• Creating a space to back up a new device
• Backing up a PC running Windows
• Backing up a Mac
• Backing up a mobile device running Android (Galaxy, Huawei, Pixel, etc.)
• Backing up a mobile device running iOS (iPhone, iPad, etc.)
• Backing up a Synology NAS
• Backing up a Linux server with rClone / Acronis
• Backing up data with Cyberduck
• Using Swiss Backup as an alternative to Dropbox with Mountain Duck

Need help with Acronis?

• Scheduling daily, weekly, monthly backups
• Fully restoring a PC (Windows)
• Fully restoring a Mac
• Restoring specific files or folders (Windows/Mac)
• Changing alerts and notifications (reports, errors, etc.)
• Changing the language of the Acronis dashboard
• Permanently uninstalling the Acronis Backup Agent (Mac OS)

This might also interest you...

• NAS brands compatible with Swiss Backup and OpenStack Swift
• Changing the quota of a backup space
• Recovering login information from a backup space

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This guide explains how to create a space, for backing up a new device, for example.

Adding a new backup space

1. Open the Manager (manager.infomaniak.com)
2. Go to Swiss Backup
3. Click on the backup space concerned
4. Click on Create a space from the dashboard shortcuts
5. Select the type of space desired:
   • Windows, macOS, Android, iOS
   • Linux Server
   • NAS (Synology)
   • Others
6. Define the user who can manage and access this space
7. Configure the backup using the guide available under the Getting started section

This guide explains how to back up a server equipped with the Linux distribution of your choice with Infomaniak's Swiss Backup solution.

1. Creating the backup space

It is first necessary to create a backup space for a Linux server before being able to configure the backup.

2. Configuring backups with rClone

1. install the rClone app via the package manager of your distribution
2. download the rClone file received via email when the space was created
3. place the file in the ~/.rclone.conf.config/rclone/ directory or place the contents of the file at the end of the existing ~/.rclone.conf.config/rclone/rclone.conf file (in debian stretch, this file is found in the following location: ~/.rclone.conf)
4. execute the rclone config command to check that the configuration has gone through
5. launch the backup using the rclone sync /local/path project_name:default command 

If necessary, you can find the login information in your Manager.

Find out more

• Backing up a Linux server with Acronis
• Getting started with Swiss Backup