Knowledge base

This guide explains how to increase or reduce the space allocated to a device backed up with Swiss Backup, which is particularly useful when you receive an email informing you that you don’t have enough free space to make your backups.

Changing the quota of a space

1. Open the Manager (manager.infomaniak.com)
2. Go to Swiss Backup
3. Click on the backup space concerned
4. Click on the device concerned from the dashboard
5. Click on the + button to increase the quota for the space.
   If the the quota is already at the maximum, Click on Increase the storage space to upgrade your product.

This guide explains how to provide useful details when you request help from Infomaniak support.

Authorizing Support to access your content

It is possible to temporarily grant access to the content of your WorkSpace and your Drive with the possibility of cancelling this access at any time.

Only those Infomaniak staff members who handle your support ticket will have access.

1. Open the Manager (manager.infomaniak.com) or your WorkSpace (workspace.infomaniak.com)
2. Click your user name at the top right of the page
3. Click My profile in the menu that appears
4. Click Technical support (or https://manager.infomaniak.com/support) in the left side menu
5. Click the access authorization button for the product concerned (authorizing one does not authorize another - these authorizations are specific).

Making a screen grab

Windows

Microsoft offers preinstalled software dedicated to screen grabs. But to do them manually:

1. Display what you want/need to send on the screen
2. Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
4. "Save" your file
5. Repeat the operation from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

1. Simultaneously press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3"
2. Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
2. You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

1. Simultaneously press the volume down (on the side) and the locking button
2. The image captured is then automatically saved in a Screenshots folder in the gallery

Popup Windows

To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you send to us.

Javascript Console in the browser

Windows

Chrome, Firefox and Safari: enter the combination ctrl + caps + i
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the round struck-through icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources. 

This guide explains how to back up a computer running Windows with Swiss Backup, the Swiss backup solution from Infomaniak. You can also follow these instructions if you have installed Windows in a virtual machine with VMware, Virtuozzo or Microsoft Hyper-V.

1. Adding a "Windows/macOS workstation" type device

It is first necessary to add a device for Windows before being able to configure the backup. If you have installed Windows in a virtual machine, it is necessary to add a Virtual Machine type device.

2. Configuring the backup for Windows with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be emailed to the user configured when the device was added)
6. download and install the Acronis app for Windows from the Acronis dashboard
7. open the app and customize the backup preferences

This guide explains how to back up a computer running macOS with Swiss Backup, the Swiss backup solution from Infomaniak

1. Adding a "Windows/macOS workstation" type device

It’s first necessary to add a device for macOS before being able to configure the backup.

2. Configuring the backup for macOS with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be sent to the user’s email address configured when the space was created)
6. download and install the Acronis app for macOS from the Acronis dashboard
7. At the end of the installation, click on Save the machine
   
   
8. in the Internet window that opens, click on Confirm the recording without changing the registration code
   
9. grant full disk access to the Backup Agent (see the video below in case of need)
10. customizing backup preferences

The following video shows how to give full disk access to the Backup Agent :

The password required to unlock the padlock is that of your Mac (user account).

This guide explains how to manually back up the files and directories of your choice with Cyberduck.

1. Adding a "Free storage space" type device

It is first necessary to add a device of the Free storage space type before you can configure the backup.

2. Downloading Cyberduck with Keystone 3

1. download and install Cyberduck (Mac / Windows)
2. download the Infomaniak profile for Cyberduck
   • on Mac: open the profile
   • on Windows, place the profile in C:Program Files (x86)Cyberduckprofiles
3. create the Cyberduck connection by using the imported profile
4. copy the Project:Domain:Usename logins received by email after adding the device (help)
   
5. close the window for the Infomaniak profile and double click the Swiss Backup bookmark
   
6. enter the password received by email after adding the device (help)
   

After adding a device to save with Swiss Backup the user automatically receives the necessary login information by email. This guide will help you find that information from your Manager. The information is required to configure a device backup.

Finding the login information for device

1. Open the Manager (manager.infomaniak.com).
2. Go to Swiss Backup.
3. Click the backup space concerned.
4. Click the device concerned from the dashboard.
5. Use the information under the Getting Started and Login Information to configure your backup.
6. You can request a new password for your device in the same location

The password reset is done in a new window (careful: by generating a new password you will need to reconfigure the backup software associated with your location).

Thanks for choosing Infomaniak to back up your workstations and files.

Swiss Backup makes it possible to automate backups of your files, workstations, mobile devices and servers. Your data is stored in Switzerland in Infomaniak's data centres in at least three different physical locations. Even if the unthinkable was to happen, you can rest assured that you will be able to easily recover a copy of the data onto the device of your choice, wherever you are in the world.

Where to start?

• Adding a new device to back up with Swiss Backup
• Backing up a PC or a virtual machine running Windows
• Backing up a Mac
• Backing up a mobile device running Android (Galaxy, Huawei, Pixel, etc.)
• Backing up a mobile device running iOS (iPhone, iPad, etc.)
• Backing up a Synology NAS
• Backing up a Linux server with rClone / Acronis
• Duplicati
• Backing up Windows/Mac data with Duplicati
  
• Backing up data with Cyberduck
• Using Swiss Backup as an alternative to Dropbox with Mountain Duck
• Device login information, reset a password

Need help with Acronis?

• Scheduling daily, weekly, monthly backups
• Fully restoring a PC (Windows)
• Fully restoring a Mac
• Restoring specific files or folders (Windows/Mac)
• Changing alerts and notifications (reports, errors, etc.)
• Changing the language of the Acronis dashboard
• Permanently uninstalling the Acronis Backup Agent (Mac OS)

This might also interest you...

• NAS brands compatible with Swiss Backup and OpenStack Swift
• Changing the quota of a device

I did not find an answer to my question

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This guide explains how to back up a new device with Swiss Backup.

Adding a new backup device

1. Open the Manager (manager.infomaniak.com)
2. Go to Swiss Backup
3. Click on the backup space concerned
4. Click on Add a device from the dashboard shortcuts
5. Select the type of device:
   • Windows, macOS
   • Android/iOS
   • Free disk space (enables you to e.g. synchronise files between different devices)
   • Linux Server/Windows
   • Virtual machine (VMware, Hyper-V, Virtuozzo)
6. define the user who can manage and access this space
7. Configure the backup using the guide available under the Getting started section

This guide explains how to back up a server equipped with the Linux distribution of your choice using the Swiss Backup solution by Infomaniak.

1. Adding a "Linux/Windows Server" type device

It is first necessary to add a Linux/Windows Server type device before being able to configure the backup.

2. Configuring server backup with rClone

1. Install the rClone app via the package manager of your distribution
2. Download the rClone file received via email when the device was added
3. Place the file in the ~/.rclone.conf.config/rclone/ directory or place the contents of the file at the end of the existing ~/.rclone.conf.config/rclone/rclone.conf file (in debian stretch, this file is found in the following location: ~/.rclone.conf)
4. Execute the rclone config command to check that the configuration has gone through
5. Launch the backup using rclone sync/local/path project_name:default 

If necessary, you can find the login information in your Manager.

3. Example of rClone configuration 

You can edit [sb_project_SBI-AB123456] with the indication of your choice for greater simplicity.

For example, the indication [swissbackup] will yield:

instead of:

Find out more

• Backing up a Linux server with Acronis
• Getting started with Swiss Backup

This guide lists the network attached storage (NAS) servers that are compatible with Swiss Backup, Infomaniak’s Swiss backup solution.

NAS servers supported by Swiss Backup

A non-exhaustive list of NAS servers that support OpenStack Swift Keystone V3:

• Synology