Knowledge base

This guide explains how to back up a computer running Windows with Swiss Backup, Infomaniak's Swiss backup solution.

You can also follow these instructions if you installed Windows in a virtual machine with VMware, Virtuozzo or even Microsoft Hyper-V.

Prerequisites

Add a "Windows/macOS workstation" type device to Swiss Backup.If you have installed Windows in a virtual machine, you must add a Virtual Machines type device .

Configure Windows backup with Acronis

1. open the Manager ( manager.infomaniak.com )
2. go to Swiss Backup
3. click on the relevant backup space
4. click on the device concerned from the dashboard
5. log in to the Acronis dashboard using the information under Login Information :
   1. Acronis Dashboard Access URL
   2. Email and username
   3. Password (if reset, this will be sent to the email of the user configured when adding the device )
6. download then install the Acronis application for Windows
7. open the app and customize backup preferences

This guide explains how to synchronize a Synology NAS in the Cloud with Swiss Backup, Infomaniak's Swiss backup solution, using the Cloud Sync application and OpenStack Swift.

1. Add a NAS type device

It is necessary to add a device before you can configure your NAS backup.

2. Configure Cloud Sync to back up a Synology NAS with Swiss Backup

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Cloud Sync application from the Package Center.
3. Open the Cloud Sync app.
4. If necessary, click on the + to add a new Cloud provider.
5. Cloud providers: choose OpenStack Swift from the list of providers.
   
   
   
      
6. Account setup:
   
   
   
   
   1. choose version 3 for the identity service
   2. fill in the other fields with the information received by email following the addition of the device (identity service terminal, username, password, tenant/project and domain)
   3. for the Tenant/Project and Domain fields , choose name instead of id via the selection field
        
7. Account setup:
   
   
   
   
   1. choose the location (the choice proposed by default)
   2. choose the container name (this is the domain name in the email received)
        
8. Configuration of the task: choose the name of the connection (for example OpenStack Swift), the local path (the contents to save), the remote path (the folder in which your files will be saved), the direction of the synchronization ( transfer only local modifications recommended for a backup).

This guide explains how to back up a computer running macOS with Swiss Backup, the Swiss backup solution from Infomaniak

1. Adding a "Windows/macOS workstation" type device

It’s first necessary to add a device for macOS before being able to configure the backup.

2. Configuring the backup for macOS with Acronis

1. open the Manager (manager.infomaniak.com)
2. go to Swiss Backup
3. click on the backup space concerned
4. click on the space in question on the dashboard
5. log in to the Acronis dashboard using the information under the Login Information heading:
   1. URL to access the Acronis dashboard
   2. Email address and user name
   3. Password (if reset, it will be sent to the user’s email address configured when the space was created)
6. download and install the Acronis app for macOS from the Acronis dashboard
7. At the end of the installation, click on Save the machine
   
   
8. in the Internet window that opens, click on Confirm the recording without changing the registration code
   
9. grant full disk access to the Cyber-Protect-Service (see the video below in case of need)
10. customizing backup preferences

The following video shows how to give full disk access to the Backup Agent :

The password required to unlock the padlock is that of your Mac (user account).

This guide explains how to manually back up the files and directories of your choice to Swiss Backup via Cyberduck.

Prerequisites

Before you can configure the backup, add a Swift / S3 / SFTP Free Slot type device (follow this guide for Swiss Backup) and keep the email received .

Connecting to Swiss Backup from Cyberduck

1. Download and Install Cyberduck (Mac/Windows)
2. Depending on the server mentioned in the email received, download the Infomaniak profile for Cyberduck from one or the other of the locations:
   1. https://swiss-backup01.infomaniak.com
   2. : https://swiss-backup02.infomaniak.com
   3. : https://swiss-backup03.infomaniak.com
3. Next:
   • on Mac : open profile
   • on Windows : place the profile in C:\Program Files (x86)\Cyberduck\profiles then create the Cyberduck connection using the imported profile
4. Copy the Project:Domain:Usename accesses received by email following the addition of the device ( help ) and paste them into Cyberduck:
   
   
5. Close the Infomaniak profile window then double click on the Swiss Backup bookmark:
   
   
   
6. Enter the password received by email following the addition of the device ( help ) and validate:
   
   
   

Learn more

• Swiss Backup Getting Started Guide
• Swiss Backup: using the FTP protocol
• Swiss Backup: using the S3 protocol

After adding a device to save with Swiss Backup the user automatically receives the necessary login information by email. This guide will help you find that information from your Manager. The information is required to configure a device backup.

Finding the login information for device

1. Open the Manager (manager.infomaniak.com).
2. Go to Swiss Backup.
3. Click the backup space concerned.
4. Click the device concerned from the dashboard.
5. Use the information under the Getting Started and Login Information to configure your backup.
6. You can request a new password for your device in the same location

The password reset is done in a new window (careful: by generating a new password you will need to reconfigure the backup software associated with your location).

Thank you for choosing Infomaniak to back up your workstations and files.

Swiss Backup is a Swiss backup solution that automates the backup of your data which will be stored in Switzerland in Infomaniak datacenters on at least three different physical locations. Even if the unthinkable should happen, you can be confident that you can easily recover a copy of your data on the device of your choice wherever you are in the world.

Swiss Backup therefore allows you to back up and restore your workstations, servers, virtual machines, NAS, and much more with complete peace of mind.

We offer two Swiss Backup products: Acronis and Cloud Backup .

Acronis

The Acronis service allows storing backup data using swift as a backend. The interface allows you to create "protection plans" where you can choose between:

• full machine backup (C: drive)
• backup of files / Folders (of your choice specifically)
• volume backup / Disk (if you have external disks)
• backup schedule
• backup retention period
• restoring backups
• backup encryption

You can choose the time at which backups take place.

Cloud Backup

The Cloud backup space, through Openstack Swift, S3 or SFTP protocols, allows you to connect to your backup space and back up your files or device:

• all file types with compatible software
• NAS Synology

Where to start ?

• Add a new device to back up with Swiss Backup
• Backup a machine on a free storage space (SWIFT / FTP / S3 Compatible)
• Backup PC or Virtual Machine with Windows
• Backup a Mac
• Backup Android Mobile (Galaxy, Huawei, Pixel, etc.)
• Backup an iOS mobile (iPhone, iPad, etc.)
• Backup Synology NAS
• Backup Linux Server with rClone / Acronis / Duplicati
• Backup Windows/Mac data with Duplicati
  
• Backup data with Cyberduck (SWIFT)
• Use Swiss Backup as an alternative to Dropbox with Mountain Duck
• Device login information, reset password

• Schedule a daily, weekly or monthly backup
• Completely restore a PC (Windows)
• Completely restore a Mac
• Restore specific files or folders (Windows/macOS)
• Modify alerts and notifications (reports, errors, etc.)
• Change the language of the Acronis dashboard
• Change a device's quota
• Permanently uninstall Acronis Backup Agent (macOS)

• NAS brands compatible with Swiss Backup and OpenStack Swift

• See all Swiss Backup FAQs...

I did not find the answer to my question

We are at your disposal 7/7. Do not hesitate to contact us by email, chat or phone.

This guide explains how to back up a new device with Swiss Backup.

What type of device to add

To be able to add an additional device you must determine which type of device should be saved .

Acronis Backups

Use Acronis Cyber Protect Cloud software to perform automatic backups of your devices. Ideal solution for backing up:

• Windows workstations, macOS
• Mobiles iPhone, Android
• Linux/Windows Servers
• VMware, Hyper-x, Virtuozzo virtual machines

Cloud Backup

Allows to backup via Swift/S3/SFTP and sync files between different devices or a Synology NAS ...

Manage current devices

1. open the Manager ( manager.infomaniak.com )
2. go to Swiss Backup
3. your backup spaces are displayed with their current number of devices ( 2 in the example below):
   
4. click on the relevant backup space
5. in the Acronis Backup section, click on View device details (1 mobile device in the example below):
   
6. in the Cloud Backup section click on Manage my devices  (1 device backed up in the example below):
   
   

In this example we therefore obtain the total of 2 currently activated devices .

Add an additional device

To add a device , you must in both cases click on the supermarket shopping cart icon , which will direct you to the shop in order to order the type of device required.

This guide explains how to back up a server equipped with the Linux distribution of your choice using the Swiss Backup solution by Infomaniak.

1. Adding a "Linux/Windows Server" type device

It is first necessary to add a Linux/Windows Server type device before being able to configure the backup.

2. Configuring server backup with rClone

1. Install the rClone app via the package manager of your distribution
2. Download the rClone file received via email when the device was added
3. Place the file in the ~/.rclone.conf.config/rclone/ directory or place the contents of the file at the end of the existing ~/.rclone.conf.config/rclone/rclone.conf file (in debian stretch, this file is found in the following location: ~/.rclone.conf)
4. Execute the rclone config command to check that the configuration has gone through
5. Launch the backup using rclone sync/local/path project_name:default 

If necessary, you can find the login information in your Manager.

3. Example of rClone configuration 

You can edit [sb_project_SBI-AB123456] with the indication of your choice for greater simplicity.

For example, the indication [swissbackup] will yield:

instead of:

4. Start a backup or restoration

It is possible to start a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

It is possible to start a restoration with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

Find out more

• Backing up a Linux server with Acronis
• Getting started with Swiss Backup

This guide explains how to schedule a daily, weekly, or monthly backup with Acronis.

Change the frequency of Acronis backups

1. Connect to the Acronis dashboard using the login credentials for the backup space (help)
2. Click on the device concerned (2) via the All devices menu (1) on the left
3. Click on the protection plan via the menu that pops up on the right
4. Click on the 3 horizontal dots (3) then on Modif. (4)
5. Personalise the protection plan as required
6. Once all the changes have been made, click on the Save button in the bottom right corner of your protection plan



Link to this FAQ:

This guide explains how to restore a computer running Windows using Swiss Backup and Acronis.

Fully restoring a PC

The following procedure explains how to fully restore a PC (files and operating system):

A.Prerequisites

The Acronis application must be installed on the computer you want to restore:

1. Log in to the Acronis dashboard using the login credentials for the backup space (help)
2. Hit the Add button in the upper right
3. Click on Windows
4. Download and install the application

B. Launching the restore procedure

1. Log in to the Acronis dashboard using the login credentials for the backup space (help)
2. Click on the PC to be restored from the All devices menu on the left
3. Click onRestore from the menu that pops up on the right
4. Click on Select machine to select which workstation to restore from a backup
5. If necessary, choose the backup to be restored from the restore points and click on Confirm
6. The computer will restart automatically and launch the restore process

C. Configuring and launching the restoration

1. Click on Manage this machine locally (next to the icon with the computer and the earth):

2. Click on Recover:

3. Click on Select data... then Browse then  Cloud Storage.

Then hit the Login button and use the login credentials for the device to log in

4. Select the workstation, the restore point, and the volumes (disks) to be restored:

Useful Information:

• Use the arrow to the left of the workstation name to show the backups
• The first table at the top lets you select the workstation and the backup to be restored
• The second table lets you choose the contents (the disks) of the backup to be restored

Click on OK to continue.

5. Making the correspondence between the source volumes and destination volumes:

Useful Information:

• For each volume or disk of the source backup, click on Required to select where to restore the data
• Under Recovery options, it is recommended to check the box Restart the machine automatically after recovery is finished

Click on OK to launch the restoration.