This guide explains how to enable two-factor authentication, also known as two-factor authentication (2FA) or two-step verification for logging in to the Acronis application used with Swiss Backup.

Configure two-factor authentication

Two-factor authentication (2FA) is a type of multi-factor authentication that verifies a user's identity by using a combination of two different factors:

• something the user knows (a PIN code or password)
• something the user has (a token)
• something that is part of the user (biometrics)

Two-factor authentication provides additional protection against unauthorized access to your account.

The platform is compatible with time-based one-time password (TOTP). If TOTP authentication is enabled in the system, users must enter their usual password along with the unique TOTP code to access the system. In other words, a user provides the password (first factor) and the TOTP code (second factor). The TOTP code is generated in the authentication application of the device that applies the second factor, based on the current time and the secret code (QR code or alphanumeric code) provided by the platform.

How it works

How 2FA works:

1. You enable two-factor authentication at the organization level.
2. All users in the organization must install an authentication application on the device that applies the second factor (mobile phone, laptop or desktop computer, or tablet) and that will be used to generate unique TOTP codes, for example:
   • Google Authenticator iOS / Android
   • Microsoft Authenticator iOS / Android
3. Users must ensure that the time displayed on the device where the authentication application is installed is correctly set and reflects the current time.
4. Users in your organization must log back into the system.
5. After entering their username and password, they will be prompted to set up two-factor authentication for their user account.
6. They must scan the QR code using their authentication application. If it is not possible to scan the QR code, they can use the displayed TOTP secret code below and add it manually in the authentication application:
   • It is strongly recommended to save it (print the QR code, write down the TOTP secret code, use an application compatible with code backup in the Cloud). You will need the TOTP secret code to reset two-factor authentication if you lose the device that applies the second factor.
7. The unique TOTP code will be generated in the authentication application. It is automatically regenerated every 30 seconds.
8. On the "Set up two-factor authentication" screen, users must enter the TOTP code after entering their password.
9. As a result, two-factor authentication will be set up for the users.

From now on, when users log in to the system, they will be prompted to provide the identifier and password, then the unique TOTP code generated in the authentication application. Users can indicate that the browser is a trusted browser when they log in to the system. The TOTP code will not be requested for subsequent logins performed with this browser.

Two-factor authentication

Two-factor authentication provides additional protection against unauthorized access to your account. When two-factor authentication is set up, you must enter your password (first factor) and a unique code (second factor) to log in to the service console. The unique code is generated by a special application that must be installed on your mobile phone or another device you own. Even if someone discovers your identifier and password, they still won't be able to log in without accessing the device that applies the second factor.

The unique code to set up two-factor authentication for your account is generated based on the current time of the terminal, as well as the secret code provided by the Cyber Protection service in the form of a QR code or an alphanumeric code. When you first log in, you must enter this secret code in the authentication application.

Set up two-factor authentication for your account

You can and should set up two-factor authentication for your account when two-factor authentication has been enabled by an administrator for your organization. If two-factor authentication was enabled while you were logged in to the Cyber Protection service console, you will need to set it up at the end of your current session.

Prerequisites

• Two-factor authentication must be enabled for your organization.
• You must be logged out of the Cyber Protection service console.

Next:

1. Choose a device for the second factor. This is often a mobile phone, but you can also use a tablet, laptop, or desktop computer.
2. Make sure the time displayed on the device is correctly set and reflects the current time, and that the device locks itself after a period of inactivity.
3. Install the authentication application on the device. Possible applications are Google Authenticator, Authy, etc.
4. Go to the Cyber Protection service console login page and set your password. The service console displays the QR code and the alphanumeric code.
5. Save the QR code and the alphanumeric code in a convenient way (e.g., print the screen, write down the code, or save the screenshot in cloud storage). If you lose the device that applies the second factor, you can reset two-factor authentication using these codes.
6. Open the authentication application, then perform one of the following actions:
   • scan the QR code
   • manually enter the alphanumeric code in the application (the authentication application generates a unique code; a new code will be generated every 30 seconds).
7. Return to the Cyber Protection service console login page and enter the generated code. A unique code is valid for 30 seconds. If you wait more than 30 seconds, use the code generated right after.

When you log in next time, you can select the Trust this browser checkbox. If you do, the unique code will not be required for your login with this browser on this machine.

And if...

... I have lost the device that applies the second factor?

If you have a reliable browser, you will be able to log in using it. However, when you have a new device, repeat steps 1 to 3 and 6 to 7 of the procedure above using the new device and the stored QR code or alphanumeric code.

If you have not saved the code, ask your administrator or Infomaniak support to reset two-factor authentication for your account, then repeat steps 1 to 3, and 6 and 7 of the procedure above using the new device.

... I want to change the device that applies the second factor?

When logging in, click on the Reset two-factor authentication link, confirm the operation by entering the unique code, then repeat the procedure above using the new device.

This guide explains how to back up a VPS (Virtual Private Server) with Acronis on Swiss Backup, the backup solution in an independent Swiss cloud. It describes the prerequisites, the differences between the types of licenses and redirects to the useful resources.

Summary of license choices

• Linux :
  • Virtual Machine : For VPS or virtualized environments.
  • Linux Server : For standalone, physical or virtual machines without a hypervisor.
• Windows :
  • Workstation : For physical workstations.
  • Server : For physical or virtual machines with advanced roles.
  • Virtual Machine : For Windows VMs in a hypervisor environment.

Back up a VPS on Linux

Differences between the types of licenses

• Virtual Machine :
  • For a VPS or virtual machine hosted in a virtualization environment (e.g. VMware, Hyper-V, Virtuozzo).
  • A license covers the physical host and all virtual machines it contains.
  • Suitable for Infomaniak Public Cloud environments or hypervisor clusters (each host requires a license).
• Linux Server :
  • For an individual physical or virtual machine running Linux (server operating system).
  • Suitable for standalone, local or colocated servers.
  • Each license covers an individual physical or virtual machine.

To configure the Linux backup:

• Refer to this guide to get the full details.

Back up a VPS on Windows

Differences between the types of licenses

• Workstation :
  • A license per physical machine to back up.
  • Limitation: This license does not support Microsoft Exchange Server, SQL Server or Active Directory applications.
• Server :
  • A license per physical or virtual machine running Windows.
  • Supports Microsoft SQL Server, SharePoint and Active Directory.
  • Compatible with virtualization host roles (Hyper-V, VMware ESXi, etc.).
• Virtual Machine :
  • A license per virtual machine running Windows in a hypervisor environment.
  • Each cluster host requires a license.

To configure the Windows backup:

• Refer to this guide to get the full details.

This guide details how to back up Nextcloud data via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use Hyper Backup (recommended): refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure Nextcloud for Swiss Backup

Prerequisites

• Have a Swiss Backup space with available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To configure a new backup:

1. Activate the External storage support app in the Apps section of your Nextcloud installation:
   
2. Click on External storage in the Administration section of your Nextcloud installation:
   
3. Click on the dropdown menu and choose OpenStack Object Storage:
   
4. Fill in the fields according to your device-specific information (refer to this other guide) and modify the dropdown menus if necessary, as shown below:
   
   Region: RegionOne
   Bucket: default
   Username: your Swiss Backup user ID of type SBI-AA12345
   Domain: default
   Password: the password obtained after creating the Swiss Backup user
   Tenant name: sb_project_SBI-AA12345(as per the username above)
   Identity endpoint: take the location (1‍) followed by the path (2‍) in your connection information…
   
   
   … so here: swiss-backup03.infomaniak.com/identity/v3

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to multiple Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices of the selected products will not be transferred.
• my kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access the product transfer management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time, you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-time transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however, since this menu is not always present, it is better to prioritize the first method above, which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer is initiated by a user…

1. Be on the Organization that should receive the product

• Click here to log in to the Manager on the Organization that should receive the product(s).
  • The user specified when logging in to the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while logged in to the appropriate Infomaniak account.
• 

3. Validate the product transfer

• If necessary, choose the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the product button (if the button is not clickable, make sure you have selected the Organization).
  

Find the ongoing or completed transfers at any time from the bottom icon on the left sidebar of the Infomaniak Manager:

This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register the Machine".

Manual registration…

In some situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration according to your OS.

… on macOS

Refer to this other guide to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI / Command Line Interface) on your macOS device:

1. To unregister, enter the following command:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com

2. To reregister, enter:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

3. Replace and complete the information specific to your account in the commands above, then enter your computer password when prompted.

… on Windows

Use the Acronis Cleanup Utility to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI / Command Line Interface) on your Windows device:

1. Open the Start menu by typing the following command:

   cmd

• In the search results, right-click on cmd and select Run as administrator.

• To unregister, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .\register_agent.exe -o unregister -t cloud -a acronis.infomaniak.com

• To reregister, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .\register_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

• Replace and complete the information specific to your account in the commands above.

If you have Acronis 2FA enabled…

If Acronis two-factor authentication is enabled, then the commands change slightly:

1. Generate a registration token from https://acronis.infomaniak.com (need help?).
2. Run the unregister command (see above depending on your OS).
3. Run the register command as above but adapting to…

   1. … macOS 

      sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE

   2. … Windows 

      .\register_agent.exe -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE

Was the registration successful?

If you receive a message 200 or "success", the executed command worked correctly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.

This guide details how to back up a Synology NAS using the Cloud Sync application via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use Hyper Backup (recommended): refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure Cloud Sync

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To configure a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Cloud Sync application from the Package Center.
3. Open the Cloud Sync application.
4. If necessary, click on the + to add a new cloud provider.
5. Choose OpenStack Swift from the list of providers:
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as follows:
   
    
7. After clicking Next, fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as follows:
   
    
   1. Choose the location (the default choice proposed).
   2. Choose the container name (this is the domain name in your device information).
8. Task configuration: enter...
    
   1. … the connection name (e.g. OpenStack Swift)
   2. … the local path (the content to be backed up)
   3. … the remote path (the folder in which your files will be backed up)
   4. … the synchronization direction (transfer only local changes recommended for a backup)

This guide explains how to create a new device on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup Infomaniak space (Acronis backup).
• When ordering, define the quota of available device(s) (minimum 1) according to your needs:
  
• If necessary, increase the device quota according to your needs.

Add a device (Acronis backup)

To access Swiss Backup and configure a new Acronis backup:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the blue button Configure my Acronis backup space (in the Acronis backup space section):
   
4. Enter a valid contact email address.
5. Click on the blue button Continue:
   
6. Define the maximum disk space that this backup space should represent from the total volume of the subscribed Swiss Backup, increasing the total size if necessary via the blue link.
7. Click on the blue button Continue:
   
8. Check the email received to activate the account and generate a login password:
   • Click on the button in the email received:
     
   • Carefully note the password that will appear on your screen (example below):
     
   • If necessary, you can regenerate a new Acronis account password.
9. The login information now appears on the Swiss Backup management page of the Infomaniak Manager:
   
10. The blue button under this information allows you to log in to Acronis.

What's next?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the Acronis application to start your backup plans.

This guide details how to back up a computer equipped with Microsoft Windows using Acronis on Swiss Backup Infomaniak, the independent Swiss cloud backup solution.

It is also possible to back up Windows, installed on a virtual machine such as VMware, Virtuozzo, or Microsoft Hyper-V.

Prerequisites

• Check the Windows versions supported by the Acronis Agent.
• Have a Swiss Backup space with an available device quota (min. 1) for Windows (see below).
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.

Differences between devices

Workstation

• 1 license per physical machine to back up.
• Note: this license does NOT support the backup of Microsoft Exchange Server, Microsoft SQL Server, or Active Directory.
• If you wish to back up Microsoft applications installed on a workstation operating system, a server license is required.

Virtual Machine

• 1 license per virtual machine to back up.
• Supports Microsoft SQL Server, Microsoft SharePoint, and Active Directory.
• When Acronis is installed on a cluster (e.g., Hyper-V), each host in the cluster requires a VM license.
• If you have installed Windows in a virtual machine, it is necessary to add a device of this type.

Server

• 1 license per physical or virtual machine running Windows.
• Supports Microsoft SQL Server, Microsoft SharePoint, and Active Directory.
• Supports the backup of a server acting as a virtualization host (Hyper-V, VMware ESXi, etc.).

Configure backup

To configure the backup with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Devices in the left sidebar menu.
3. Choose the agent for Windows:
   
4. Then install the Acronis application for Windows:
   
5. Click the Save Workload button:
   
6. Select the user concerned by this backup if necessary:
   
7. Continue to finish and activate the selected protection plan:
   
8. Wait for the Acronis interface to display your new machine:
   
9. Check the backup plan in effect or replace it with a new one to activate, if necessary, the encryption of the backup by setting a password that you must never lose, otherwise you will not be able to restore your machine.
10. Downloading a boot file in .iso format is not necessary (you can always do it from another computer in case your machine becomes unusable in the future).
11. Protection will run in the background at the times configured in your backup plan.

Restore backup

For a restoration (partial or complete), refer to this other guide.

This guide details how to back up an Apple macOS computer using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Check the macOS versions supported by the Acronis Agent.‍
• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for macOS:
  
   
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Make your life easier! If needed, local partners referenced by Infomaniak can handle these steps. Launch a free call for tenders. They take care of everything, freeing you from technical details.

Configure the backup

To configure the backup with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Download and install the Acronis Agent for macOS (need help?):
   
   
    
   • Also refer to the chapter below regarding the disk accesses requested by the installer.
3. Click on Register the machine at the end of the Cyber Protect installation:
   
4. Do not modify the proposed code, choose the user concerned if necessary and click on Verify code:
   
   • Refer to this other guide if the machine registration fails.
5. Create a backup plan.

Password and access permissions

During the installation of the desktop app (point 2 above), the required password is that of your Mac (user account)

You will also need to grant (from the macOS settings) full disk access to the Acronis Agent Cyber-Protect-Service:

Accessing and restoring backed-up files

Refer to this other guide for restoring your data.

This guide details how to manually save data using the Cyberduck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use Cyberduck via S3 or FileZilla (SFTP).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure Cyberduck

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Download and install Cyberduck (macOS / Windows).
• Review the official documentation https://docs.cyberduck.io/protocols/openstack/infomaniak/.

To configure a new backup:

1. Open the Cyberduck application.
2. Click on Open Connection:
   
3. Click on the dropdown menu and choose More options:
   
   
    
4. Wait for the additional profiles to load.
5. Search for and select the profiles corresponding to Infomaniak Swift:
   
   • If necessary, check your cluster number indicated in the Manager under Cloud Storage Information in "Location".
6. Close the window and restart Cyberduck if the profiles do not appear in the dropdown menu in step 3 above.
7. Choose the corresponding profile.
8. Fill in the fields according to the information specific to your device:
   
9. Click the Connect button to establish the Swift connection.

This guide details how to obtain the connection and configuration information for Swiss Backup (backup with Acronis), the solution for backup in an independent Swiss cloud. It also explains the differences between the passwords available to you.

Access connection information

To access the information related to your connection to Acronis:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. The different information related to your device is displayed on the page:
   
   1. User name: SBA-AB123456-ABCDE
   2. Password: *** (see below to manage it)

Different passwords

Infomaniak user account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Infomaniak Manager: refer to this other guide on this subject.

Acronis Backup Account

To establish a connection to the Acronis interface, a password must be generated for the first time when creating a device on the Swiss Backup interface and activating the identifier (point 8 at the bottom of this other guide). It is not possible to display an already generated password.

If you forget, you need to generate a new one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Generate a new password (in the Acronis Backup Space section) and follow the assistant:
   

Non-administrator account

An administrator account can create non-administrator accounts. Resetting a non-admin account password is requested on the login page to the Acronis interface and is then offered by email to the user's address:

If no message reaches the user's email, check that the username is correct (SBA-12345 may sometimes have been created with a username and it is this name that you need to specify to reset the password).

Acronis encryption

It is recommended to encrypt all backups stored in the Cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be modified.

To use different encryption parameters, create a new protection plan.

Cloud Backup

To establish a Swift / S3 / FTP/SFTP / etc. type of connection, a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.

This guide details how to get started with Swiss Backup, the solution for backup in an independent Swiss cloud.

2 Swiss Backup variants

Infomaniak offers two backup modes depending on what you want to back up:

1. CLOUD backups

Allows you to back up and synchronize files via the protocols:

• Swift (recommended)
• FTP / SFTP
• S3
• Synology NAS system

with the application of your choice…

Cloud backup startup guide

2. ACRONIS backups

Ideal solution for backing up:

• Windows / macOS workstations
• iOS / Android mobiles (iPhone / Samsung, etc.)
• Windows / Linux servers
• VMware, Hyper-V, Virtuozzo virtual machines...
• Microsoft 365 / Google Workspace spaces...

using the Acronis Cyber Protect Cloud software which will perform automatic and customized backups…

Acronis backup startup guide

Click here to share feedback or a suggestion on an Infomaniak product.

This guide details how to back up a server equipped with the Linux distribution of your choice on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure rClone for Swiss Backup

Prerequisites

• Have a Swiss Backup space with available device quota (minimum 1) for a Cloud backup.
• Install the rClone application via the package manager of your Linux distribution.
• Add 1 device but of type Server to obtain the rClone parameters
  

To configure a new backup:

1. Download the rclone file received by email after adding the device:
   
2. Place the file in the directory ~/.rclone.conf.config/rclone/ or place the content of the file at the end of the existing file ~/.rclone.conf.config/rclone/rclone.conf (on debian stretch, this file is located at the following location: ~/.rclone.conf) —also refer to the rClone documentation.
3. Open the file rclone.conf with a text editor and replace [password] with the generated password:
   
4. Run the command rclone config to verify that the configuration has been successfully applied.
5. Start the backup with the command rclone sync /local/path project_name:default.

If necessary, you can find the connection information on the Manager.

rClone configuration example

[sb_project_SBI-AB123456]
type = swift
user = SBI-AB123456
key = [password]
auth (1) = https://swiss-backup02.infomaniak.com/identity/v3 
domain = default
tenant = sb_project_SBI-AB123456
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

You can modify [sb_project_SBI-AB123456] with the indication of your choice for more convenience.

For example, the indication [swissbackup] will give:

rclone sync /local/folder swissbackup:remote/folder

instead of:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Start a backup or restore

Start a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Start a restore with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

This guide explains how to schedule a daily, weekly, or monthly Swiss Backup with Acronis.

Also refer to the Acronis documentation on this subject.

Modify the frequency of Acronis backups

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the All devices menu in the left sidebar.
3. Click on the device in question.
4. Click on the 3-dot action menu on the Protection plan that appears on the right.
5. Click on Edit: 
   
6. Customize the Protection plan according to your needs.
7. Once all changes have been made, click on the Save button in the upper right corner of your Protection plan.

This guide details how to restore a Windows computer using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Have a backup of the computer on Swiss Backup (refer to this other guide).
• Refer to Acronis documentation regarding the recovery of physical machines.
• The computer to be restored must be connected to the Internet via Ethernet cable (or WiFi depending on the computer's capabilities).

Restore the backup

To begin, from the affected computer or any other machine:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Devices in the left sidebar
3. Click the Restore button on your relevant backup plan
4. Click on other ways to restore at the top of the interface:
   

Navigate among the saved files

If necessary, locally or remotely, you can first simply restore the files you need:

1. Click the Download files button (in the Browse Cloud Storage section).
2. Open the relevant backup.
3. Enter the encryption password if necessary.
4. Browse the directory, select your files:
   
5. Click Download to obtain a .zip containing your selected files.

Also refer to this other guide.

Create a boot disk (on a USB key, for example)

To create a Windows boot disk and allow the restoration of a computer:

1. Click the Download ISO Image button (in the Restore an entire machine section):
   
2. Note down the code in the form AA11-BB22-CC33 that appears on the screen (more information).
3. Use software like Etcher to create a boot disk from the downloaded .iso file.

Boot the computer from the removable media

Boot the computer from this boot disk (by pressing the required key according to your machine: F1, F2, F10, F12, DEL, etc.) then follow the steps below:

1. Click on Rescue Media:
   
2. Connect the computer via Ethernet (or if necessary, configure WiFi from the link on the right side of the interface if the computer allows it) then click on Manage the device locally:
   
3. Click on Restore:
   
4. Click on Select data...
   
5. Click the Browse button:
   
6. Under Cloud Storage click on either:
   1. Log In and use the Acronis credentials (in the form SBA-XXXX-ADMIN) to authenticate (the keyboard is set to EN-US by default, make sure to type the word in plain text to verify it if necessary):
      
   2. OR Use the registration code if you have 2FA enabled, by following the proposed procedure (which involves requesting a temporary code (in the form ABCD-ABCD) and then going to the page https://acronis.infomaniak.com/ui/#w=agentRegistration to enter this code once logged into your Acronis account):
      
7. Click on your Acronis account identifier and continue to access the backups (the encryption password will be requested if it had been enabled - see point 12 of this guide).
8. Choose the workstation, the restore point, and the volumes (disks) to restore:
   
   Useful information:
   • Use the arrow to the left of the workstation names to display the backups...
   • The first table at the top allows you to choose the workstation and the backup to restore...
   • The second table allows you to choose the content (the disks) of the backup to restore...
9. Click OK to continue.
10. Match the source and destination volumes:
    
    Useful information:
    • For each volume or disk in the source backup, click Required to choose where to restore the data.
    • Under Restore options, it is recommended to check the Automatic restart box.
11. Click OK to start the restoration.

This guide details how to restore an Apple macOS computer using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• The Acronis application must be installed on the computer on which you want to perform the restoration; use the same credentials as those used to save the machine when registering the agent:
  1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
  2. Click on the user icon at the top right.
  3. Click on Downloads: 
     
  4. Choose the client suitable for your macOS machine: 
     

Create a USB startup key

To do this:

1. Insert a blank USB key of at least 4 GB into your computer (be careful: the data contained on the key will be deleted).
2. Open the Rescue Media Builder application from the Applications folder of the Finder of your macOS. This application has been automatically installed with the Acronis application.
3. Check the detected USB key and click on Create Media.

Start the restore procedure

To do this:

1. Restart the macOS computer with the USB startup key.
2. Depending on the macOS version, press and hold a key on the keyboard (refer to this Apple guide to know which one) during the restart.
3. If necessary, click on the USB startup key to start it.

Configure and start the restoration

To do this:

1. Select your key on Rescue Media Builder: 
   
2. Click on Recovery Boot Media: 
   
3. Click on Recover: 
   
4. Click on Select data:
   
5. … then on Browse:
   
6. and select Cloud Storage; then click on the Log in button:
   
7. Use the device credentials to authenticate:
8. Select the macOS machine to restore, then click on OK to start the restoration:
   
9. If you chose to encrypt your backups, you will be asked for the backup password:
   
10. In the upper part of the screen, select the available backup you want to restore:
    
11. Once the backup is selected, you can select the type of item to restore in the lower part of the screen, as well as those you want to restore; it is recommended to select the type Volumes and to restore all available Volumes, in order to restore all of your hard drive(s)... then start the restoration with the OK button:
    
12. The restoration is then started, you can follow the progress via the Progress tab:
    

This guide explains how to increase or decrease the space allocated to a device backed up with Swiss Backup, which is particularly useful when you receive an email informing you that you no longer have enough free space to perform your backups.

Modify quotas for user devices

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar:
   
3. Click on Company Directors.
4. Click on the user concerned under Users.
5. Click on the pencil in the QUOTAS rectangle on the right.
6. Click directly on the disk space to edit the desired values.
7. Validate with the button at the bottom of the section:
   

This guide explains how to obtain a backup space Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Determine which type of device will need to be backed up on Swiss Backup:
  

  1. CLOUD BACKUPS - allows you to back up and synchronize files via the protocols:

     1. Swift (recommended)
     2. FTP / SFTP
     3. S3 Compatible
     4. Synology NAS system

     with the application of your choice…

  2. ACRONIS BACKUPS - ideal solution for backing up:

     1. Windows / macOS workstations
     2. Android / iOS (iPhone) mobiles
     3. Windows / Linux servers
     4. websites
     5. VMware, Hyper-V, Virtuozzo virtual machines...
     6. Microsoft 365 / Google Workspace spaces…

     using the Acronis Cyber Protect Cloud software which allows you to store backup data using Swift in the backend and to create "protection plans" where you can choose between:

     1. full machine backup (all hard drives attached to the machine in SATA)
     2. file / folder backup (specifically of your choice)
     3. volume / disk backup (if you have external drives)
     4. backup scheduling
     5. backup retention period
     6. backup restoration
     7. backup encryption

Obtain Swiss Backup

To order a Swiss Backup backup space:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Order:
   
   or on the shopping cart icon if a product is already active and you want to order an additional Swiss Backup:
   
3. Choose the maximum size of all the storage space needed for your project(s), regardless of the number and type of backups you will perform
   

4. Here the example project is to back up 2 things:

   1. important and voluminous documents located on 1 NAS
   2. photos/videos from an Android mobile device

   

5. Complete the order and pay.
6. The Swiss Backup product appears in your Manager with the disk space and quotas selected during the order:
     
   
    
7. You can then add the desired devices to your Swiss Backup interface: refer to this other guide.

This guide explains how to edit the email notifications & alerts from the Acronis Agent used to back up your devices with Swiss Backup.

Enable / disable alerts & notifications

To access the management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left sidebar:
   
3. Click on Business Manager.
4. Click on the concerned user in the displayed table.
5. Click on the pencil icon ✎ in the settings block.
6. Enable or disable the desired notifications.
7. Click on Validate to save the changes:
   

Modify the email reception address

To change the email address that receives the notifications:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left sidebar:
   
3. Click on Business Manager.
4. Click on the concerned user in the displayed table.
5. Click on the General Information tab in the top right.
6. Click on the pencil icon ✎.
7. Edit the email address.
8. Click on Validate to save the modification:
   

Generate ad-hoc reports

Refer to this other guide if you are looking for information about managing ad-hoc reports (customizing them, or allowing multiple people to receive them).

This guide explains how to change the language of the Acronis dashboard as well as the language of the Acronis Agent email communications used to back up your devices with Swiss Backup.

Manage Acronis language settings

To modify the language displayed by Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Change language:
   
4. It is also possible to access this menu from the Acronis account management:
   
5. Click on the desired language.

Manage settings per user

It is possible to change the language of emails / alerts / notifications for your different clients/users (e.g., one speaks English and the other French) - this does not change the language of the interface itself - by going to the Acronis account management and then in the order A, B, C…: