Knowledge base

This guide details how to get started with Swiss Backup, the independent Swiss cloud backup solution.

2 Swiss Backup Variants

Infomaniak offers two backup modes depending on what you want to backup:

1. CLOUD Backups

Allows backup and synchronization of files via:

• Swift (recommended)
• FTP / SFTP
• S3
• Synology NAS system

with the application of your choice

Cloud Backup Getting Started Guide

2. ACRONIS Backups

ideal solution for backing up:

• Windows / macOS workstations
• iOS / Android mobile devices (iPhone / Samsung, etc.)
• Windows / Linux servers
• Websites
• VMware, Hyper-V, Virtuozzo virtual machines...
• Microsoft 365 / Google Workspace spaces...

using Acronis Cyber Protect Cloud software for automatic and customized backups

Acronis Backup Getting Started Guide

Click here to share feedback or suggestions about an Infomaniak product.

This guide explains how transfer a Infomaniak product from one Organization to another.

Preamble

• You can move any product subscribed to Infomaniak to a Infomaniak Manager interface different from the one on which the product is currently located; it is therefore an internal transfer.
• Besides, if your user gives access to several organizations it's very easy to send to one of these the product of your choice.
• This operation does not train no interruption.
• The users currently having access to the selected products will not be transferred (therefore potentially no longer have access to the products).
• The Invoices of selected products will not be transferred.

Generate a transfer link

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To transfer a product:

1. Click here in order to access the management of product transfers on the Manager Infomaniak (Need help?).
2. Click on the button Transfer products:
   
3. Check the product(s) to be moved.
4. Get to know and accept the General conditions.
5. Click on the button Transfer.

The transfer has begun. From now on, Choices:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred:
   

Alternative method

In the case of transfer punctual you can also go directly to the dashboard of the product concerned and click on Manage (example on the image below) however this menu is not always present it is better to prefer the first method above which allows in addition Batch transfer:

Be aware of this other guide concerning Jelastic Cloud.

Receiving the product

Once a transfer is started:

1. Click here in order to gain access to the Organization that is to receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. Select the Destination Organization from the drop-down menu if necessary.
4. Read and accept the General conditions.
5. Click on the button Receipt of products (If the button is not clickable, make sure you have selected the Organization).

Find at all times an ongoing transfer from the bottom icon on the left side menu of the Manager Infomaniak:

This guide explains how to create a new device on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Order a space Swiss Backup Infomaniak ( backup Acronis).
• When ordering, have set the available device quota(s) (minimum 1) according to your needs:
  
• If necessary, increase the aircraft quota Depending on your needs.

Add device (acronis backup)

To access Swiss Backup and configure a new Acronis backup:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click the blue button Configure my Acronis backup space (in the part Acronis backup space):
   
4. Enter a valid contact email address.
5. Click the blue button Continue.
6. Set the maximum disk space that this backup space will have to represent from the total volume of the Swiss Backup subscribed, increasing if necessary the total size thanks to the blue link.
7. Click the blue button Continue:
   
8. Check the received e-mail to activate the account and generate a login password.
9. The login information is now displayed on the Swiss Backup management page of the Manager Infomaniak:
   
10. The blue button under this information allows to connect to Acronis.

And then what?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the Acronis application in order to start your backup plans.

This guide explains how to get a backup space Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Determine what type of device must be saved on Swiss Backup:
  

  1. CLUD backups - allows you to save and synchronize files via protocols:

     1. Swift (recommended)
     2. FTP / SFTP
     3. S3 Compatible
     4. NAS Synology system

     with the application of your choice...

  2. ACRONIS backups - ideal solution to save:

     1. Windows / macOS workstations
     2. Android/iOS mobiles (iPhone)
     3. Windows / Linux servers
     4. websites
     5. VMware virtual machines, Hyper-x, Virtuozzo...
     6. Microsoft 365 spaces / Google Workspace...

     using the software Acronis Cyber Protect Cloud which allows you to store backup data using Swift backend and create "protection plans" where you can choose between:

     1. backup of the entire machine (all hard drives attached to the SATA machine)
     2. backup of files / folders (of your choice specifically)
     3. Volume/Disk backup (if you have external disks)
     4. backup planning
     5. retention period of backups
     6. restore backups
     7. encryption of backups

Get Swiss Backup

To order a Swiss Backup backup space:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Order :
   
   or on the shopping cart icon if a product is already active and you want to order an additional Swiss Backup:
   
3. Choose the maximum size of all the storage space required for your project(s), regardless of the number and type of backup you will perform
   

4. Here the project in example is to save 2 things:

   1. important & voluminous documents located on 1 NAS
   2. photos/videos of an Android mobile device

   

5. Finish the order and pay.
6. The Swiss Backup product is displayed on your Manager with the disk space and quotas selected when ordering:
     
   
    
7. You can add the desired devices to your Swiss Backup interface: this other guide.

This guide details how to save a NAS Synology with the aid of the application Hyper Backupvia protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Cloud Sync: this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.

Configure Hyper Backup for Synology NAS

To configure a new backup:

1. Connect to the administration interface of your Synology NAS (DSM).
2. If necessary, install the application Hyper Backup since Packet centre:
   
3. Open the app Hyper Backup.
4. Click on the ‍ to add a new cloud provider.
5. Choose OpenStack Swift in the list of suppliers:
   
6. Inform the fields according to information specific to your device (be aware of this other guide) and if necessary modify the drop-down menus as follows:
   
7. Choose the Volumes and applications to be safeguarded:
   
8. Define the frequency of the backup and check the box for enable encryption (Preserve the encryption key in order to use your backup if necessary):
   
9. The rotation of backups allows you not to overload your backup location by limiting the maximum number of backups to keep:
   

In case of insufficient backup quota on Hyper Backup or to delete historical versions of backup data, take note of this other guide.

Restore / see backups

To restore / see your backups:

• It is possible to use any Swift client compatible Keystone V3, e.g. Cyberduck.
• If your backups are in a format .hbk (owner Synology format)...
  • ... and that you no longer have NAS, download the file .hbk and use their software Hyper Backup Explorer.
  • See their official guide to restore to another Synology NAS.

This guide details how to manually save data using the application Cyberduck (macOS / Windows) via protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Cyberduck via S3 or FileZilla (SFTP).

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.
• Download and install Cyberduck (macOS / Windows).
• Take note of the official documentation https://docs.cyberduck.io/protocols/openstack/infomaniak/.

Configure Cyberduck

To configure a new backup:

1. Open the Cyberduck app.
2. Click on Open Connection:
   
3. Click on the drop-down menu and choose More options:
   
   
    
4. Wait for the time to load the additional profiles.
5. Search and select the profiles corresponding to Infomaniak Swift:
   
   • Check if necessary your cluster number indicated on the Manager in the Cloud storage information Under "Location."
6. Close the window and restart Cyberduck if the profiles have not appeared in the drop-down menu in point 3 above.
7. Choose the corresponding profile.
8. Inform the fields according to on information specific to your device:
   
9. Click on the button Connect to establish the Swift connection.

This guide details how to save a computer equipped with Microsoft Windows with the help of Acronis on Swiss Backup Infomaniak, the backup solution in an independent Swiss cloud.

It is also possible to save Windows, installed on virtual machine type VMware, Virtuozzo or Microsoft Hyper-V.

Prerequisites

• Check Windows versions supported by Agent Acronis.
• Possession of space Swiss Backupwith an aircraft quota available (min. 1) for Windows(read below).
  
• If necessary, increase the aircraft quota Depending on your needs.
• Add device to Manager Infomaniak in order to receive login identifiers.

Differences between devices

Workstation

• 1 license per physical machine to be saved.
• Note: This license does NOT support backup of Microsoft Exchange Server, Microsoft SQL Server or Active Directory.
• If you want to save Microsoft applications installed on a workstation operating system, a server license is required.

Server

• 1 license per physical or virtual machine running on Windows.
• Supports Microsoft SQL Server, Microsoft SharePoint and Active Directory.
• Supports the backup of a server with the role of virtualization host (Hyper-V, VMware ESXi, etc.).

Virtual Machine

• 1 license per virtual machine to be saved.
• Supports Microsoft SQL Server, Microsoft SharePoint and Active Directory.
• When Acronis is installed on a cluster (e.g. Hyper-V), each cluster host requires a VM license.
• If you have installed Windows in a virtual machine, it is necessary to add a device of this type.

Configure backup

To configure the backup with Acronis:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Click on Apparatus in the left side menu.
3. Choose the protection of the entire machine:
   
4. Choose the agent for Windows:
   
5. Download Acronis application for Windows:
   
6. Install the Acronis app for Windows, click on the button Save workload:
   
7. Select the user concerned by this backup if necessary:
   
8. Wait until the screen refreshes and displays your new machine:
   
9. Enable computer protection:
   
10. Create a backup plan:
    
11. Configure the desired settings for your backup plan:
    
12. Activate it Encryption of the backup:
    
13. Set a password that you will never have to lose without not being able to restore your machine:
    
14. Continue and complete the installation:
    
15. Downloading a boot file in format .iso is not useful (you can still do it from another computer in case your machine becomes unusable in the future):
    
16. Protection will be performed in the background at the times set in your backup plan:
    

Restore backup

For a restoration (partial or complete) take note of this other guide.

This guide explains how to schedule a daily, weekly, or monthly backup with Swiss Backup using Acronis.

Also, refer to Acronis documentation on this topic.

Modify Acronis Backup Frequency

To do this:

1. Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
2. Click on the All devices menu in the left sidebar
3. Click on the relevant device
4. Click on the 3-dot action menu on the right side of the Protection Plan that appears
5. Click on Edit.
   
6. Customize the Protection Plan according to your needs
7. Once all changes have been made, click the Save button in the upper right corner of your Protection Plan

This guide explains how enable double authentication, also called two-factor authentication (A2F) or two-step verification (two-factor authentication in English, or 2FA) for connection to the Acronis application used with Swiss Backup.

Configure authentication to two factors

Two-factor authentication (2FA) is a type of multi-factor authentication, which verifies the identity of a user using a combination of two different factors:

• an item that a user knows (a PIN code or password)
• an item that a user has (a token)
• an element that is part of a user (biometrics)

Two-factor authentication protects you more from unauthorized access to your account.

The platform is compatible with authentication by unique password based on time (TOTP) If TOTP authentication is enabled in the system, users must enter their usual password and the unique TOTP code to access the system. In other words, a user provides the password (first factor) and the TOTP code (second factor). The TOTP code is generated in the device authentication application that applies the second factor, based on the current and secret code (QR code or alphanumeric code) provided by the platform.

Operation

How 2FA works:

1. You enable two-factor authentication at the level of your organization.
2. All users of the organization must install a authentication application on the device which applies the second factor (mobile phone, laptop or desktop, or tablet) and which will be used to generate unique TOTP codes:
   • Google Authenticator iOS / Android
   • Microsoft Authenticator iOS / Android
3. Users must ensure that the time indicated on the device on which the authentication application is installed is correctly defined and reflects the current time.
4. Users in your organization must reconnect to the system.
5. After entering their username and password, they will be asked to configure two-factor authentication for their user account.
6. They must scan the QR code using their authentication application. If it is not possible to scan the QR code, they can use the TOTP secret code displayed below and manually add it to the authentication application:
   • It is strongly recommended to save it (print the QR code, note the TOTP secret code, use the application compatible with saving codes in a Cloud). You will need TOTP secret code to reset authentication to two factors if you lose the device that applies the second factor.
7. The unique TOTP code will be generated in the authentication application. It is automatically regenerated every 30 seconds.
8. On the "Configure Two Factor Authentication" screen, users must enter the TOTP code after entering their password.
9. As a result, two-factor authentication will be configured for users.

Now, when users connect to the system, they will be asked to provide the identifier and password, then the unique TOTP code generated in the authentication application. Users can indicate that the browser is a reliable browser when connecting to the system. The TOTP code will not be requested during subsequent connections with this browser.

Two-factor authentication

Two-factor authentication protects you more from unauthorized access to your account. When two-factor authentication is configured, you must enter your password (first factor) and a unique code (second factor) to connect to the service console. The unique code is generated by a special application that must be installed on your mobile phone or another device belonging to you. Even if someone discovers your ID and password, they will still not be able to connect without accessing the device that applies the second factor.

The unique code to configure two-factor authentication for your account is generated based on the current time of the terminal, as well as the secret code provided by the service Cyber Protection in the form of a QR code or an alphanumeric code. When you first log in, you must enter this secret code in the authentication application.

Configure authentication to two factors for your account

You can and must configure two-factor authentication for your account when two-factor authentication has been activated by an administrator for your organization. If two-factor authentication was enabled while you were connected to the service console Cyber Protection, you will need to configure it at the end of your current session.

Prerequisites

• Two-factor authentication must be enabled for your organization.
• You must be disconnected from the service console Cyber Protection.

Next:

1. Choose a terminal for the second factor. It is often a mobile phone, but you can also use a tablet, laptop, or desktop computer.
2. Make sure that the time indicated on the terminal is correctly set and reflects the current time, and that the terminal locks itself after a period of inactivity.
3. Install the authentication application on the device. Recommended applications are Google Authenticator or Microsoft Authenticator (see above).
4. Go to the service console login page Cyber Protection and set your password. The service console displays QR code and alphanumeric code.
5. Record the QR code and alphanumeric code in a convenient way (e.g. print the screen, record the code, or save the screenshot in the cloud storage). If you lose the device that applies the second factor, you can reset the authentication to two factors using these codes.
6. Open the authentication application, then perform one of the following actions:
   • scan QR code
   • manually enter the alphanumeric code in the application (the authentication application generates a unique code; a new code will be generated every 30 seconds).
7. Return to the service console login page and enter the generated code. A unique code is valid for 30 seconds. If you wait more than 30 seconds, use the generated code right after.

When you next log in, you can select the box Trust this browser… If necessary, the unique code will not be required when connecting to this browser on this machine.

What if...

...I lost the device that applies the second factor?

If you have a reliable browser, you can connect with it. However, when you have a new device, repeat steps 1 to 3 and 6 to 7 of the above procedure using the new device and the registered QR code or alphanumeric code.

If you have not registered the code, ask your administrator or Infomaniak support reset two-factor authentication for your account, then repeat steps 1 to 3, and 6 and 7 of the above procedure using the new device.

...I want to change the device that applies the second factor?

When connecting, click on the link Reset authentication to two factors‍, confirm the operation by entering the unique code, then repeat the above procedure using the new device.

This guide details how to save a QNAP NAS using rClone or HBS via protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.
• Install application rClone (https://www.qnapclub.eu/en/qpkg/330) or HBS (https://www.qnap.com/en/software/hybrid-backup-sync) on QNAP.

Connection via rClone

To configure a new backup:

1. Copy the contents below to the file rclone.conf in the directory .config/rclone of the user (e.g. /share/homes/backupuser/.config/rclone/rclone.conf)
2. Check the configuration with "rclone config".
3. Launch the copy with the command "rclone sync /share/to/sync Infomaniak:default"

Replace SBI-XXXXXXXX and "passwd" according to information specific to your device (be aware of this other guide):

[sb_project_SBI-XXXXXXXX]
type = swift
user = SBI-XXXXXXXX
key = passwd
auth (1) = https://swiss-backup.infomaniak.com/identity/v3
domain = default
tenant = sb_project_SBI-XXXXXXXX
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

Connection via HBS (Hybrid Backup Sync)

To configure a new backup:

1. Open HBS and go under Backup & Restore then click on Create new Backup job.
2. Select the folder of the NAS to save and click Next.
3. Choose OpenStack Swift then enter the information as follows:
   
   • Name: give a name to the backup
   • Select Use Keystone Infrastructure”
   • Select V3”
   • Project name: sb_project_SBI-XXXXXXXX (replace SBI-XXXXXXXX with your own ID, idem below)
   • User ID: SBI-XXXXXXXX
   • Password: the one generated on Swiss Backup
   • Authentication service (1): https://swiss-backup.infomaniak.com/identity/v3
4. Click on Create.
5. Region name: RegionOne
6. Bucket name: default
7. Multipart Size: leave it 128MB
8. Click on Select.
9. Click on default at the destination level and then on Okay..
10. Give the task a name.
11. Then configure the desired parameters such as the frequency of backups and the bandwidth limitation.
12. Click on Create.