Knowledge base

Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).

The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

This guide will help you familiarize yourself with the main products we offer.

Domain name

Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.  

• Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
• Domain Privacy: the solution to protect the Whois data of your domains
• Renewal Warranty: the guarantee you will never lose your domains

Web and Email Service

Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

Web + Email Service (popular)

• to create your sites with your email addresses
• 100 GB of space (expandable)
• 5 email addresses (expandable)
• optimized for WordPress and over 100 CMS
• 80 Elegant Themes plugins and themes included
• enables you to manage multiple websites (20 sites included)

Email Service

• to create your professional email addresses
• 5 email addresses (expandable)
• unlimited attachment size
• spam and virus protection
• webmail with synching of contacts and calendars

Managed Cloud server

• to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
• dedicated resources not shared with other clients
• customizable and scalable configuration

Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

• enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
• horizontal and vertical resource resizing on the fly
• ideal to deploy site and app clusters (WordPress, Magento, etc.)
• payment according to consumption

• flexible storage space (from 4 to over 40 TB)
• Internet connection faster than 60 Gbps
• unlimited traffic

• for organizations that must guarantee the availability of their sites/applications
• uptime guaranteed up to 100% by SLA
• load balancing with clusters of Web servers and databases
• based on a minimum of 5 servers distributed in several Infomaniak datacenters

SSL Certificates

• to encrypt the traffic on your sites and protect your visitors
• free Let's Encrypt SSL certificates with automatic renewal
• Sectigo professional EV and DV certificates
• very reasonable rates
• activation in just 1 click

Video and audio hosting

Over 1000 Swiss and European radio and television stations already use our services.

• Video and audio on demand (VOD/AOD)
• Video streaming
• Audio streaming

Professional tools

kDrive (alternative to Dropbox)

• to sync your data and collaborate via all your devices
• data replication in three different physical locations
• online office suite compatible with Word, Excel and PowerPoint files
• migration in 1 click from Dropbox, Google Drive and One Drive

Newsletter tool

• to send newsletters to an unlimited number of contacts
• no subscription and no commitment
• very competitive, sliding rates
• advanced statistics

WorkSpace

• to manage your email, contacts and addresses on line
• collaborative Swiss webmail
• contact and calendar synching
• included free of charge with all email addresses managed by Infomaniak

Housing / Colocation

• to install your servers, NAS, etc. in our Tier 3+ datacenters
• located in Geneva, Switzerland
• certified renewable energy
• flexible and transparent
• ISO 14001, ISO 50001, ISO 27001

Swiss Backup

• enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
• replication of backups in three different physical locations
• automatic data encryption for greater security

Guest management

• enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
• management of groups of guests
• relance automatique des invités
• mobile application to check guests

This guide explains how to disable tracking in your next Newsletter. The links you insert in the body of your Newsletter will no longer be transformed but you will not have any statistical feedback on use made of your Newsletter by your recipients.

Disabling statistics for following links

When creating your new Newsletter, at step 1, under Tracking make sure statistics for following links is set to NO - 

Disabling statistics for monitoring opening rates

When creating your new Newsletter, at step 1, under Tracking make sure statistics for monitoring opening rates is set to NO- 

It is entirely possible to insert emojis in the subject line and the body of your newsletters.

With a computer equipped with a recent version of mac OS, you just need to press the CTRL + CMD ⌘ + SPACE buttons.

With a computer equipped with Windows 10:

1. Right click on an empty area of the task bar
2. In th emenu, click on Display the touch keyboard
3. A keyvoard icon will then appear in the task bar at the bottom right of your screen
4. Click on this icon to make the virtual keyboard appear
5. Click on the button with a smileyat the bottom left of the keyboard
6. You can now use the different Windows 10 emojis

You can also add an extension to your internet browser to simplify this procedure.

Example of the use of emojis in the subject line of a newsletter

Example of th euse of smileys in the body of a newsletter

To add a variable (last name, first name, etc.) into your text from a field found on your subscriber list, in a wysiwyg theme you just need to click CUSTOMIZED FIELDS to insert the desired field.

With an HTML template, insert the name of the variable in capital letters surrounded by asterisks and separator lines: *|VARIABLE-NAME|*

For your subscribers' last names / first names, the tags are:

*|FIRSTNAME|*
*|LASTNAME|*

This variable can also be integrated into a HREF link, e.g., http://test.ch?name=*|LASTNAME|*

To put an unsubscribe link in the desired place ("unsubscribe"), insert *|UNSUBSCRIBED|*  but with no action on your part, this link is inserted automatically at the bottom of your Newsletter.

To manually add a link to an online version of your newsletter, insert *|ARCHIVE|* but with no action on your part, this link will be inserted automatically at the top of your Newsletter.

This guide explains how to use the Infomaniak Newsletter tool with a domain name which is not managed with Infomaniak.

Link an external domain to the Infomaniak Newsletter tool

1. Create an Infomaniak account (if you do not already have one)
2. Log onto Manager (manager.infomaniak.com)
3. Go to Newsletter
4. Click on Add a domain (if necessary)
5. Choose Other domain in the drop-down menu (if necessary)
6. Enter the domain name with which you wish to send newsletters (the domain must belong to you)
7. Add TXT andCNAME registrations which are sent by email from the registrar your domain is managed with

Find out more

• Transfer a domain name to Infomaniak
• Order a domain name
• Discover Infomaniak's emailing solution

This guide explains how to create an API key for the Infomaniak Newsletter tool.

Getting an API key

1. Open the newsletter tool (https://newsletter.infomaniak.com)
2. Click on the relevant domain
3. On the left-hand menu, click on API key
4. Click on Create an API key

Read the Newsletter API documentation.

This guide presents the conditions available to segment and filter your contact lists when sending a newsletter.

Segment contact lists

1. open the Newsletter tool: https://newsletter.infomaniak.com
2. open a draft or create a new newsletter
3. in step 4 (Contacts), add one or more contact lists
4. tick the box "Send to a segment of selected contacts"
5. choose the filters you want
6. click on Update at the bottom of the page to apply the filters

Filters / Conditions available for segmentation

It is possible to filter contacts according to actions performed or not, their registration dateand some customised fields. You can apply several conditions and add "OR" conditions in order to refine your filters. For example, it is possible to send a newsletter to all your contacts who have opened the 5 last newsletters OR who have opened a specific campaign.

Conditions available for the actions:

• filter contacts who have opened or not 1 / the last 5 / or a specific campaign
• filter the contacts who have clicked or not on one of the links from 1 / the last 5 / or a specific campaign
• filter contacts who have received or not 1 / the last 5 / or a specific campaign

Conditions available for the registration date:

• filter contacts registered on DD/MM/YYYY
• filter contacts registered after or before DD/MM/YYYY
• filter contacts registered between DD/MM/YYYY and DD/MM/YYYY

Conditions available for the customised fields:

• filter contacts whose customised field XXX is or is not DDDD
• filter contacts whose customised field XXX contains or does not contain EEEE
• filter contacts whose customised field XXX starts with FFFF
• filter contacts whose customised field XXX ends with GGGG

This guide explains how the credits system for our new email service works.

Managing credits for sending newsletters

Generally, 1 credit = 1 newsletter sent.

There re two types of credits:

1. The credits offered wit heach of our Infomaniak products (not reported in the following months in the event of non-use)
2. The credits purchased (the shelf life is unlimited)

The credits offered are debited before the credits purchased.

Find out more

• Sending prices
• Video presenting the tool

To use the Newsletter tool automatically, you must manage the domain name you want to send your newsletters from (as well as its DNS zone) in the new Infomaniak admin console in order to use the Newsletter tool. For example, if you send your newsletters from the address name@test.com, the domain test.com must be managed with Infomaniak.

It is possible to use the Newsletter tool with a domain that is not managed with Infomaniak, you must add specific entries, which we will provide, into your DNS zone.

• If you transfer the domain name you use to send your newsletters to another registrar, you can no longer use the Newsletter tool and your account will be automatically disabled after 45 days.