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This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the current one where the product resides. Therefore, it is an internal transfer.
Moreover, if your user has access to multiple organizations, it is very easy to send the product of your choice to one of these organizations.
This operation does not cause any interruption. Users currently having access to the selected products will not be transferred and will lose access to the products. Invoices for the selected products will not be transferred.
Prerequisites
- You must have a user account with the role Administrator or Legal Representative within the organization
Generate a transfer link
To transfer a product:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to transfer
- Open this page in the Manager (or click on Product Transfer in the left sidebar)
- Click on the Transfer Products button
- Check the product(s) to move
- Read and accept the Terms and Conditions
- Click on the Transfer button
The transfer has begun. Now you can choose:
- Copy the transfer link
- Send the link to the email address of your choice
- Complete the transfer by selecting one of the organizations your user is linked to, and the selected product will be transferred there
Alternative method
In the case of individual transfers, you can also go directly to the dashboard of the respective product and click on Manage (as shown in the image below), although this menu is not available everywhere (e.g., in Newsletters). Therefore, it is advisable to prioritize the first method described above, which also allows batch transfer.
For Jelastic Cloud, refer to this guide (click here).
Receive the product
Once the transfer has started:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that needs to receive the product(s) (user must have administrative rights)
- Execute the link obtained in the first step mentioned above
- If necessary, select the destination organization from the dropdown menu
- Read and accept the Terms and Conditions
- Click on the Receive products button (if the button is not clickable, ensure the correct organization is selected)
If needed, you can create a new organization to receive products.
You can find any ongoing transfer at any time in the left sidebar menu of Manager Infomaniak:
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the billing frequency
The first method is to change the frequency during a payment:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Accounting in the left sidebar
- Click on To pay in the secondary sidebar
- Select the relevant product
- Click on the dropdown menu to the right of the relevant item to change the payment frequency
- Click on the blue button to pay the selection and change the billing frequency of the selected product
The second method is as follows:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
- Click on the name of the product concerned
- Click on the Manage button
- Click on Change offer
- Choose the desired billing frequency (only possible from a certain amount)
- Confirm the change
If you switch from annual to monthly billing or quarterly to monthly, only change the billing frequency during the month preceding the end of the current term. For example, if you paid for or renewed your Cloud hosting for 1 year on January 1, 2023, do not change the billing frequency before December 1, 2023, otherwise you will be billed again for all remaining months of the year 2023 and it will be necessary to contact our customer service for a refund.
This guide details the causes of disconnection, which can be multiple. If there seems to be no breakdown affecting Infomaniak's infrastructure or the Internet network, check your encoder's configuration.
Check the proper functioning of upstream elements:
- If you are broadcasting your FM radio, check the proper functioning of the acquisition card.
- If you are broadcasting a Webradio, ensure the proper functioning of your broadcasting software (WinAmp, SamBroadcaster, Station Playlist...).
It may be that your Fiber/ADSL line no longer allows you to keep up with the data sent to the server. You must have an upload speed (thus upstream) at least equivalent to the total of the streams sent to the server (for example, a radio station sending a stream at 128kbps + a stream at 48kbps, this gives 130 + 50 = 180kbit/s minimum).
Generally, radios dedicate a line exclusively to the broadcast of audio streams to avoid any bandwidth saturation in case of simultaneous sending, such as sending a large email with an attachment. This precaution ensures that the upload does not monopolize the bandwidth, which could result in interruptions in the broadcast of audio streams during listening.
Your ISP may also generate a cut on the line, even slight, but this will have the effect of cutting off the radio stream.
If your encoder is configured to send metadata to servers via a text file hosted by another provider, and that provider experiences disruptions, the stream may also be disrupted!
Also, pay attention to the CPU load on your computer: make sure it is not saturated, ensuring you have enough memory if you are performing operations in addition to encoding AAC streams, which are very memory-intensive!
Note that in the case of a general broadcast stream interruption, the Infomaniak teams are notified and intervene immediately. All connections and disconnections of your encoder to the stream reception server are monitored.
The diagnostic page allows you to access various information:
- The "Network Status" section provides information on the general status of the infrastructures.
- The "Reception and Broadcasting Servers" section tests the proper functioning of the reception and broadcasting servers (learn more).
- Finally, the "Internet Connection" section allows you to test the connection between your server and the Infomaniak infrastructures.
Actions to be carried out
Log in to your administration console
Go to users and rights management
In the managing rights table, you will find a column for email alerts
You can refine the selection for your various streams (receive an alert for such radio, but not for another...)
More information
All interruptions are registered by the system and displayed in the events (in your administration console); if the daily automatic rebooting of streams is activated, we won't register any interruption within a 5 minute time frame after the hour that was defined.
Every minute, a script checks for breaks and will only send an email and create an event when the interruption lasts for at least 5 minutes. A second email is sent if the break lasts more than 30 minutes. If the stream resumes and that you have received a warning email, you'll receive another email confirming that the stream has restarted. All interruptions are logged and kept for 30 days, however you will not be disturbed for minor interruptions.
Regarding the potential reasons for these interruptions, please refer to this FAQ (click here).
In addition to the broadcasting of your stream, we authorize the relay of any kind of stream (any webradio for instance). In that case, we no longer intercept the radio from an encoder that connects to our master server, but relay the stream that another server broadcasts.
Actions to be carried out
Log in to your administration panel
Go to your stream configuration
Activate the stream relay under Advanced Settings
The setup requires 3 fields:
- server name
- port
- mount point
- server.com
- 82
- music.mp3
Illustrated steps
Configuring a relay
More information
This function is available for "normal" streams just as well as for spare streams (Backup Streams), under "Stream format" and then by clicking on the edit icon on the right of the stream chart.
It is necessary to interupt the encoder for the relay to take over.
This guide provides information about the audio bitrates of Infomaniak Radio Streaming.
Test Audio Bitrate
The connection test available on your Manager evaluates the connection between your server (the one from which you encode your streams) and Infomaniak installations located in Geneva, Switzerland.
It measures the time required to send or receive data as well as the response time. These measurements may fluctuate depending on network traffic. The test determines the required bitrate taking into account the available bitrate. However, if other data transfers are in progress, the measured bitrate may be lower than the theoretical bitrate of your line.
If in doubt, note the test results at different times of the day, as well as the technical details of your connection and the number of computers sharing the line.
To broadcast a radio without disruption, a quality Internet connection and sufficient bitrate are necessary. The bitrate must always ensure a margin of free bandwidth. If your connection is shared between the radio and other devices, the broadcasting quality may be affected.
A standard ADSL connection is generally sufficient, but for uninterrupted broadcasting, it is recommended to dedicate one connection to your radio and rent another for other uses. You can also ask your access provider to check the quality of the line and measure the actual bandwidth.
To detect any temporary saturations of your line, launch a long-duration buffer test.
There is always latency since, if nothing else, the player takes at least 1 to 2 seconds to preload the buffer before starting playback. By default, Icecast has a 64KB buffer, roughly corresponding to 4 seconds of broadcast in 128k MP3.
Encoding clients generally have buffers which allow to minimize blanks. There exists several latency points, corresponding to the various buffers used. It's possible to reduce the buffer in order to reduce latency, however it is risky, for Internet connections cannot guarantee constant and stable bandwidth. Latency is your enemy, buffer-size your ally. Play around with the size to maximise your broadcasts.
It is entirely possible. Even if the minimum invoicing period is by the month, you may consume your entire bandwidth in one month or on a single day.
Find out more
This guide explains how to prevent a radio streaming from requesting a password when connecting to the audio stream.
Restricted Streams
If stream protection is enabled and the token is not or incorrectly generated, the prompt (password request) will be visible. The same goes for users outside the criteria of geographical restrictions that may have been activated on the stream.
Rarer: a breakdown
The receiving server is the server to which your encoder connects to broadcast your stream. The broadcast servers connect to the receiving server and broadcast your stream to listeners. If the receiving server fails, another backup server takes over. This architecture ensures the broadcasting of thousands of streams to tens of thousands of listeners, minimizing downtime as much as possible.
In case of breakdown, Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients informing them of the causes of the breakdown.
The breakdown of a single broadcast server causes the disconnection of thousands of listeners at the same time, who then attempt to reconnect. This causes an overload and results in a password request being displayed to listeners. It is then necessary to retry connecting about thirty seconds later. Generally, the situation returns to normal after a few minutes.