This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

This guide allows you to quickly use the essential functions of the Streaming Radio (or broadcast audio, live audio streaming... different terms used to refer to the same technology: sending content "live" or with a slight delay allowing it to be played as it is broadcast).

Set up Radio streams

• Add a Radio Streaming feed
• Add an audio stream relay
• Add a backup audio stream
• Configure an encoder (example with the application Butt)
• Create an audio player to broadcast the stream
• Delete a stream

To go further…

• Secure an MP3/AAC or HLS stream with a unique key
• Secure an audio stream by GeoIP restriction
• View listening statistics
• Export the Streaming Radio logs via FTP
• Export the logs to ACPM (France)
• Export the logs to Mediapulse (Switzerland)
• Troubleshoot a broadcasting issue
• Transfer the complete product | Transfer streams

A question or feedback?

• If you encounter any issues, please consult the knowledge base before contacting support.
• Click here to share a review or suggestion about an Infomaniak product.

This guide explains how to create a stream relay on the Streaming radio Infomaniak.

Preamble

• First, to create a standard stream, you must have a radio encoder.
  • The configuration parameters provided at the end of the stream creation procedure allow you to set up your encoder.
  • Once this operation is completed, the stream will be sent from your encoder to the Infomaniak servers.
• Next, you have the possibility to specify the relay of any stream (for example, any webradio).
  • In this case, Infomaniak no longer receives the radio via an encoder that connects to the master server but relays the stream broadcast by another server.
  • If you create this stream relay, your stream is already available and accessible via a host address (domain name or IP address).
  • This address must be specified in the Manager so that Infomaniak's servers can retrieve your stream.
• In the same place, you can activate the backup stream option.
  • Thus, if your main stream becomes unavailable, the backup stream will automatically take over.

Create a stream relay

To access the radio streaming service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Then click on the radio name.
4. Click on the Configure streams button:
   
5. Click on the Add a stream button:
   
6. Select Relay stream:
   
7. Click on the Continue button.
    

The configuration requires 3 fields:

1. server name
2. port
3. mount point

If the stream you need to relay is composed as follows: http://server.com:82/music.mp3 then enter:

1. server.com
2. 82
3. music.mp3

That said, in some cases the mount point field can be empty and the extension is not necessarily required. If there is no port in the URL with http, you should simply enter "80".

Click the blue button to validate the stream, then click Save at the bottom right.

You can also add a relay stream as a backup stream if you activate this option when adding a standard stream:

This guide helps you diagnose your Streaming Radio to find the source of any issues, disconnections, etc.

Introduction

• If you are broadcasting your FM radio, check that the acquisition card is working properly.
• If you are broadcasting a web radio, make sure your broadcasting software is working properly.
  • Pay attention to the CPU load on your computer: make sure it is not saturated, ensuring you have enough memory if you are performing operations in addition to AAC stream encoding, which is very memory-intensive.
• It may be that your Fibre/ADSL line can no longer keep up with the data sent to the server.
  • You must have an upload speed (therefore, upload) at least equivalent to the total of the streams sent to the server (for example, a radio that sends a stream at 128kbs + a stream at 48kbs, this gives 130 + 50 = 180kbit/s minimum).
  • Generally, radios dedicate a line exclusively to the streaming of audio streams to avoid any bandwidth saturation in case of simultaneous sending, such as sending a large email with an attachment. This precaution ensures that the upload does not monopolize the bandwidth, which could result in interruptions in the streaming of audio streams during listening.
  • Your ISP can also cause a line disruption, even a minor one, but this will cut the radio stream.
• If your encoder is configured to send metadata to the servers via a text file hosted by another provider, and if the latter experiences disruptions, the stream may also be disrupted!

Analyze recent statistics

The statistics allow you to check for any potential stream interruptions. To access this information:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Statistics in the left sidebar:
   
   • The statistics are detailed in this other guide.

Check that all elements are functioning properly

The radio diagnostic page allows you to access various information. To access these diagnostics:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the name of the audio stream in question:
   
4. Click on Diagnostics in the left sidebar.
   
   1. The Network and Streams tab allows you to test the connection between your server and Infomaniak's infrastructures.
   2. The Encoders tab displays a history of encoder connections to analyze whether the streams were operational.
   3. The Servers tab informs you about the general status of the network infrastructures to verify the proper functioning of the reception and broadcasting servers.
      • Note that in case of a general broadcast stream outage, Infomaniak teams are notified and intervene immediately.
   4. The Buffer Stability tab is detailed in this other guide.

This guide explains how to link a stream added to your Infomaniak Streaming Radio with your setup that will broadcast the desired content.

Preamble

• Generally, Infomaniak is compatible with all the software listed here: https://www.icecast.org/apps/ but not all support AAC streaming, for example.
• An example configuration is given below for the free and multi-platform application Butt.
• Get information for Edcast (standalone version) / Sam Broadcaster / SpacialAudio SAM Cast… There are also (without guide) StreamDiffusion / MB Recaster …

Get the connection information

To find the information needed to configure your encoder:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click on the name of the audio stream in question to get its details:
   
4. The useful information is displayed on the page:
   

Encoder configuration example

You want to broadcast audio content from a computer. As specified in the preamble above, there are multiple software solutions. Example with the tool Butt available on macOS, among others:

1. Download Butt:
   
2. Open the downloaded application on your computer.
3. Install the application:
   
4. Launch the application to use it:
   
5. Click on Settings:
   
6. Click on Add a server:
   
7. Select the Icecast type.
8. Copy your stream information to the encoder (for the password, you will first need to enter your Manager login password, then the stream password will be copyable (and visible with the eye icon):
   
9. Validate your settings by clicking on Add at the bottom right:
   
10. Close the settings and click the Play button to start broadcasting:
    
11. You can hear your stream broadcast from the Infomaniak dashboard by starting the demo Player:
    

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (short and/or long duration).

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage has lasted at least 5 minutes.
  • It sends an email if the outage lasts more than 30 minutes.
  • If the stream resumes and an alarm has been sent to you, a confirmation email is sent.
• All outages are logged and kept for 30 days but you will not be disturbed in case of a minor outage.
• Regarding the possible reasons for these outages, refer to this other guide.
• All outages are recorded by the system and visible in the events of the Manager.

Email Alert

To set up notifications:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the name of the audio stream in question.
4. Click on Settings in the left sidebar.
5. Click on the Notifications tab.
6. Enable notifications with the toggle switch.
7. Set up the monitoring schedule (days of the week / hours).
8. Save your changes.
9. Add the Organization's users to be notified by email or SMS (according to the settings above):
   

This guide concerns the listening information of Streaming Radio that can be exported to Mediapulse.

Preamble

• Mediapulse, an independent organization in Switzerland, measures the audiences of radio, television, and online platforms.
• This data, recognized as the official reference, helps the media and advertising market to analyze, compare, and structure their activities.
• Overseen by DETEC through OFCOM, Mediapulse ensures transparency, independence and scientific rigor; it guarantees reliable measurements adapted to the evolution of media.
• It is possible to export your radio logs to this service.
• Also, refer to this other guide regarding a similar service but intended for France.

Manage Mediapulse certification

Prerequisites

• The Organization where the Streaming service is located must be established with an address in Switzerland.
• To activate the Mediapulse certification, please contact this service by email: info@mediapulse.ch.
• Once the contract has been established with them, contact Infomaniak support by providing the information related to your Mediapulse and Infomaniak contract.

To manage the activation or deactivation of the service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the name of the audio stream in question.
4. Click on Settings in the left sidebar.
5. Enable or disable log export to Mediapulse with the toggle switch:
   ‍

It is quite possible to create a Streaming Live for a few hours during one-off events.

Even though the minimum billing duration is per month, you can use all of your bandwidth in a month or in a single day.

Features of the offers

• Video Streaming
• Streaming audio

This guide explains how to prevent a Streaming Radio from asking for a password when connecting to the audio stream.

Restricted streams

If stream protection is enabled and the token is not generated or is generated incorrectly, the prompt (password request) will be visible. The same applies to users outside the geographical restriction criteria that may have been activated on the stream.

Less common: an outage

The reception server is the server to which your encoder connects to broadcast your stream. The distribution servers connect to the reception server and broadcast your stream to listeners. If the reception server fails, another backup server takes over. This architecture ensures the distribution of thousands of streams to tens of thousands of listeners while preventing outages as much as possible.

In case of a failure, the Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients with information about the cause of the failure.

The failure of a single streaming server causes thousands of listeners to disconnect simultaneously, who then attempt to reconnect. This then causes an overload and results in a password prompt being displayed to listeners. It is then necessary to try reconnecting about thirty seconds later.

Generally, the situation returns to normal within a few minutes.

A Player (that is, an audio stream player) is essential for your radios on the Streaming Radio Infomaniak when you want to broadcast them to your listeners & internet users.

Prerequisites

• Add at least 1 Radio and 1 audio stream.

Create an audio player

To create a Player and offer the audio stream to your users:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on My players in the left sidebar.
4. Click on the blue button to add an audio player:
   

You can then choose between automatic configuration or, if you have your own Player or application, use the information/URL provided for browser, external player/app/Android, or iOS…

Familiarize yourself with this other guide regarding the additional configuration of radio players: