1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
The FTP File Manager, our control panel for VOD and streaming products, as well as our Webmail system, may not work with Microsoft Internet Explorer 7 and below, or with screens with a lower resolution than 1024x768.
Occasionally, even if you have the latest version of a given browser, it may be set up to run in compatbility mode, i.e. it presents itself as an earlier version to sites visited (which may resolve certain display issues, for example). You should therefore check within your browser that you have not enabled such a mode: Internet Explorer 9 (IE9), Internet Explorer 10 (IE10)
There is no longer any reason not to move to a recent version of a browser such as Mozilla Firefox. That way, you can be sure that any security flaws are regularly patched and that you can view sites with any of the latest technologies that they may contain. Therefore, we do not offer support for issue encountered with the aforementioned browsers and resolutions.
To access the old Webmail system, please go to https://webmail1.infomaniak.ch
Our guides for Edcast (standalone autonomous version) / Edcast (Winamp plugin version) / Nicecast / Sam Broadcaster / Simplecast / Mixxx
There exists also (without guide) StreamDiffusion / MB Recaster ...
If you're using some software which isn't mentioned above, don't hesitate to comment on this FAQ and send us its name so we can add it to the list.
This guide explains how to transfer an Infomaniak product (domain name, Web hosting, etc.) from one client account to another.
Generating the transfer link for the product to be transferred
- open this page with the login details for the account which contains the product(s) to be transferred
- click on Transfer products
- tick the product(s) to be transferred and read and acceptgeneral terms and conditions
- click on Transfer
- copy the transfer link ou send it to the email address of your choice
Importing the product into a chosen account
- open the link you have copied or from the email with the login details of the client account
- if necessary choose the destination account using the drop menu
- read and accept the general terms and conditions
- click onReceive products
(if the button is not clickable, make sure you have selected the destination account)
- the current owner of the product must validate the transfer within one week
Excess is simply calculated per extra Terabyte bandwidth (the price of the exceeding is specified on the invoices and order), knowing that as a basis, all customers are entitled to 2 TB per month.
Automatic blocking of a stream because it might go over its limit isn't planned. However it is possible to accomplish this manually by adding restrictions and by lowering the stream bitrate at the end of the month in order to consume less bandwidth.
In addition to the broadcasting of your stream, we authorize the relay of any kind of stream (any webradio for instance). In that case, we no longer intercept the radio from an encoder that connects to our master server, but relay the stream that another server broadcasts.
Actions to be carried out
Log in to your administration panel
Go to your stream configuration
Activate the stream relay under Advanced Settings
The setup requires 3 fields:
- server name
- mount point
Configuring a relay
This function is available for "normal" streams just as well as for spare streams (Backup Streams), under "Stream format" and then by clicking on the edit icon on the right of the stream chart.
It is necessary to interupt the encoder for the relay to take over.
To upload metadata after configuring your encoder, you may:
- configure Edcast or other software (click here)
- provide the URL of a script that supplies the text to be displayed (for our Flash player only)
- upload information (where you or WinAmp, SamBroadcaster etc, know what you are broadcasting) to the server using the script below.
Actions to be carried out
Simply perform a GET request to the following URL:
the "radio" parameter is the mount point, e.g. yourfmradio-64.mp3
The "password" parameter is the password supplied in "Webmediastats access link"
the "push" parameter is the metadata that you wish to have displayed
The URL is available from your management interface by going to Radio -> Configuration -> Additional Info .
For developers coding their own player, there are various libraries available to fetch and display the uploaded information, as such data is sent as part of the stream data. The other option is to retrieve the stream info on the server itself.
The first time you load an MP3 as an intro file, you will need to wait until the following day for this MP3 to be played before the stream. However, once the MP3 file has been loaded, you will have the possibility of uploading a new one, and the result shall be audible after a few minutes already.
This intro should preferably not last longer than 15 seconds so that listeners are not obliged to wait too long before they have access to the actual streaming. Make absolutely sure that the MP3 intro file you created has exactly the same bit rate (kbps), the same sample rate (kHz) and the same mode (mono/stereo) as your usual streaming.
- server logs are used to calculate daily statistics:number of listeners, total and average listening time, total and averagetraffic
- live connections, both up to the minute and 5-minuteaverages, come from live server statistics (the same statistics obtained via"Radio broadcast: radio list" -> My radio -> Edit stream -> Advanced settings: Link to Webmediastats/Web Radio Stats
- a script that runs on connection/disconnection to provide geolocationand unique players and connections per month/week
The IP address provides us with the country of connection, justas with any web-based geolocation services. Disconnection timestamps arealso logged. Geolocation totals are calculated per unique IP address.
Re the number of listeners: the icecast platform does not generatestats directly and only provides live stats without recording this data. Wetherefore have to provide such data ourselves: from the live stats for eachserver, we retrieve the live stats provided by the icecast platform andcount the number of connections for each radio, every minute. Theoretically,this is consistent with data logged to the database, as such data is basedon the same calculation. This live data is the same data accessed via the"Webmediastats" link provided via your platform by going to "Radio broadcast:radio list" > My radio > Edit stream > Advanced settings: Link toWebmediastats/Web Radio Stats - for daily stats, a scriptcalculates the number of connections and connection time from the Apachelogs, which may obviously differ slightly from the other data.
Interms of bandwidth, this is calculated on the basis of the connection timeand bitrate for the given stream.
Theaverage per listener is the total listening time per listener divided by thenumber of listeners.
Stream 1 — 30,000,000secs and 100,000 listeners
Stream 2 — 25,550,000 secs and 135,000listeners
Total 55,550,000 secs and 235,000 listeners. Average:236.38 secs or 3.93 mins per listener
The cumulativeaverage is the total average listening time per stream.
Using thesame figures:
Stream 1 — 300 secs average
Stream 2— 189.26 secs average
Cumulative total: 489.26 secs or 8.16minutes.
* Streams must broadcast at a bitrate of 128k or higher, except for spoken word such as News/Talk, Sports/Radio and non-music Comedy where AAC/AAC+ streams 64k and higher are acceptable.
* Stations can list only one bitrate and one genre.
* Stations using names other than their own to be listed higher in the directory or twice in the directory will be rejected.
THIS IS AN AUTOMATICALLY GENERATED RESPONSE. If you have already sent new submissions or updates, they will be processed within approximately 5 business days.
TO ADD, EDIT, OR TROUBLESHOOT YOUR LISTING
1) All emails must have one of these three subject lines as follows:
* Station Submission: (station name) (ex: Station Submission: Hits Radio)
* Station Update: (station name, exactly as it appears in iTunes)
* Other Inquiry: briefly state issue here
2) If you have new submissions or updates for multiple stations, please forward all requests at once, and in one email. Please attach the information in a document (Excel, Pages) if there are more than three updates or submissions.
3) We will only accept requests from the contact that we have on file for the station or a station owner. Listeners, friends, station personnel not listed with us cannot make requests on behalf of a station.
4) Station submission requests must contain all of the following information:
iTunes Store login account/email address
Station Name (this must be the name as it is used in your station’s official branding; you may not change your name to start with 'A' to be listed higher unless it is a legitimate part of your station's name)
City/State/Country of Origin
Language of Broadcast
Stream Type (MP3, AAC or AAC+)
Station genre; must be a genre listed in iTunes 10 (sorry, only one genre per station)
Explicit material? (Yes or No)
Website for station
Short station description (to be shown in tuner)
Contact name, email and phone number
Bitrate (sorry, only one bitrate per station)
Audio Stream IP/URL (sorry, only one url per station)
Cover Art: attach a 1400 x 1400 JPG or PNG image using RGB colorspace to your submission form.
If you are a Live365 station, make your iTunes submission request by emailing iTunes@live365.com.
5) Station update requests must contain the following information:
Station name (this MUST be the name as it exists in iTunes)
Contact person name, email and phone number
The specific update you'd like us to make ONLY (do not resubmit information that is remaining unchanged)
6) Further notes:
Please ensure that your station stream works properly in iTunes:
* Open iTunes
* Select 'Open Audio Stream' from the 'Advanced' menu
* Enter your audio stream URL
Remember: only .m3u, .mp3 and .pls formats are compatible with iTunes. IP addresses (with these format streams) are also acceptable. .asx, .wma, .qtl and other various formats are NOT compatible and should not be submitted for consideration.
iTunes does not guarantee specific times of updates, station addition or station maintenance.
Additions and changes may only be made to the directory included with iTunes 10. No changes can be made to older versions of iTunes. If you do not see your station, first ensure you are using the latest available version of iTunes, available here:
Station names, descriptions, and URLs may be edited to conform to our editorial and technical standards.
We may remove your station at any time, without notice. We may not re-add a station depending on the issues surrounding its takedown. In most circumstances, we will attempt to contact you when we remove a station, using the contact info you provided to us.
Please allow up to 5 business days for your station to be added before inquiring about its status.
Thank you for your interest in iTunes Radio.
iTunes Radio Team
The textual information that you wish to serve up must be in a file whose location is published. Some applications automatically store data relating to clips in a file; the text must be in raw format but accents are supported (be careful with coding... unicode, ASCII, UTF-8 work).
This feature must be enabled in your configuration options (please refer to the relevant software's official documentation for more info). However, this is not necessarily the case: some software does not offer this feature.
This is how the mechanism for exporting title and artist information works:
- The radio streaming software exports (if the option is enabled) the title and artist name in a file
- The encoder retrieves the information from this file and packages it into the audio stream metadata (if the option is enabled)
- The encoder then sends the stream to our servers
- The stream is then served to web users via the player
- The player then interprets the metadata and displays it to users
Steps to be taken
Go the Metadata settings (Fig. 1) and specify a URL (Fig. 2) pointing to the file or a location on the hard disk. You may specify how often the file will be reloaded. If this works, you will see the information displayed (Fig. 1).
Using the Flash player provided by us
In this case, go to the admin console for your stream, then go to Flash Player -> Advanced Settings -> External Metadata and you will be able to specify the URL where the file may be retrieved.
The principle is the same as detailed above, except that the encoder does not retrieve the file containing the title and artist name. Instead, the Flash player periodically downloads the file directly in order to display its content.
Note that the disadvantage of this method is that only the Flash player will be able to retrieve this information; if the stream is downloaded via an application such as Winamp or VLC, the title and artist will not be displayed.
To find out more
For various reasons, Flash does not allow certain files to be executed or downloaded from a domain other than the domain from which they are requested. Therefore, you must place a cross domain policy file in order to grant access to domains outside the domain in question. Create a crossdomain.xml file containing the following code and place it in the root of the site hosting the metadata file.
<code><?xml version="1.0"?><!DOCTYPE cross-domain-policy><cross-domain-policy> <allow-access-from domain="*.infomaniak.ch" secure="true" /></cross-domain-policy></code>