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This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located. This is an internal transfer.
Furthermore, if your user has access to multiple organizations, it's very easy to send the product of your choice to one of them.
Generate a Transfer Link
To transfer a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to be transferred (the user must have administrative rights).
- Open this page in the Manager (or click on Product Transfer in the left sidebar).
- Click on the Transfer products button
- Check the product(s) to move.
- Read and accept the terms and conditions.
- Click the Transfer button.
The transfer has started. You can now choose to:
- Copy the transfer link.
- Send it to the email address of your choice.
- Complete the transfer by selecting one of the organizations your user is associated with, and the selected product will be transferred there.
Alternative Method
In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (as shown in the image below). However, this menu is not available everywhere (e.g., in the case of Newsletters), so it's better to use the first method above, which also allows batch transfer.
For Jelastic Cloud, read this guide (click here).
Receiving the Product
Once a transfer has started:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that should receive the product(s) (the user must have administrative rights).
- Execute the link obtained in the first step above.
- If necessary, choose the destination organization from the dropdown menu.
- Read and accept the Terms and Conditions.
- Click the Receive Products button (if the button is not clickable, make sure you have selected the organization).
If needed, you can create a new organization to receive products.
You can always find an ongoing transfer from the left sidebar of the Infomaniak Manager:
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the billing frequency
The first method is to change the frequency during a payment:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Accounting in the left sidebar
- Click on To pay in the secondary sidebar
- Select the relevant product
- Click on the dropdown menu to the right of the relevant item to change the payment frequency
- Click on the blue button to pay the selection and change the billing frequency of the selected product
The second method is as follows:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
- Click on the name of the product concerned
- Click on the Manage button
- Click on Change offer
- Choose the desired billing frequency (only possible from a certain amount)
- Confirm the change
If you switch from annual to monthly billing or quarterly to monthly, only change the billing frequency during the month preceding the end of the current term. For example, if you paid for or renewed your Cloud hosting for 1 year on January 1, 2023, do not change the billing frequency before December 1, 2023, otherwise you will be billed again for all remaining months of the year 2023 and it will be necessary to contact our customer service for a refund.
There can be various reasons for disconnections occurring. If there are no apparent issues with our infrastructure or the Internet, please firstly check your encoder configuration in accordance with the instructions given in the corresponding guide.
You might also check that upstream components are working properly:
- if you are streaming an FM radio, check that your capture board is working correctly
- if you are broadcasting a web radio, check that your streaming software (WinAmp, SamBroadcaster, Station Playlist, etc.) is working correctly
If may be that your ADSL line is no longer able to keep up with the data being sent to the server. You should have a minimum equivalent upstream bandwidth (or "upload" speed) to match the total of all streams being uploaded to the server (e.g. for one radio streamed at 128kbs plus another streamed at 48kbs, this gives 130 + 50 = 180kbs).
Generally, radio stations have a dedicated ADSL line for uploading their audio streams to avoid all of the available upstream bandwidth being used up whenever, for example, a large e-mail with an attachment is sent at the same time (bearing in mind that upload speed is never the same as download speed) which would then saturate the line in the upload direction and cause streams to break up (during encoding), meaning in turn that users experience this breakup as the stream is downloaded.
Your ISP may also cause an outage on the line which, however short, will also cause a break in the radio stream.
If your encoder (Oddcast/Edcast etc) is configured to upload metadata to our servers via a text file hosted with another provider and the latter experiences disruption, the stream may also be disrupted!
Also, pay attention to the load on your computer's CPU: make sure that this is not the bottleneck by checking that you have enough memory if you are carrying out other operations in addition to the AAC stream encoding, which is a particularly memory-hungry task!
Note that if all streaming goes down, our teams are notified automatically and will take action immediately. We log all connections and disconnections to the encoder on our incoming stream server and will send you an e-mail notification.
The diagnostics page in your control panel provides access to various information:
The "Network Status" section provides information on the overall status of our infrastructure.
The "Incoming Streaming Servers" section tests that incoming and outgoing streaming servers are working correctly (more information).
Finally, the "Internet Connection" section allows you to test the connection between your server and our infrastructure.
SUBMISSION GUIDELINES
* Streams must broadcast at a bitrate of 128k or higher, except for spoken word such as News/Talk, Sports/Radio and non-music Comedy where AAC/AAC+ streams 64k and higher are acceptable.
* Stations can list only one bitrate and one genre.
* Stations using names other than their own to be listed higher in the directory or twice in the directory will be rejected.
THIS IS AN AUTOMATICALLY GENERATED RESPONSE. If you have already sent new submissions or updates, they will be processed within approximately 5 business days.
TO ADD, EDIT, OR TROUBLESHOOT YOUR LISTING
1) All emails must have one of these three subject lines as follows:
* Station Submission: (station name) (ex: Station Submission: Hits Radio)
* Station Update: (station name, exactly as it appears in iTunes)
* Other Inquiry: briefly state issue here
2) If you have new submissions or updates for multiple stations, please forward all requests at once, and in one email. Please attach the information in a document (Excel, Pages) if there are more than three updates or submissions.
3) We will only accept requests from the contact that we have on file for the station or a station owner. Listeners, friends, station personnel not listed with us cannot make requests on behalf of a station.
4) Station submission requests must contain all of the following information:
iTunes Store login account/email address
Station Name (this must be the name as it is used in your station’s official branding; you may not change your name to start with 'A' to be listed higher unless it is a legitimate part of your station's name)
City/State/Country of Origin
Language of Broadcast
Stream Type (MP3, AAC or AAC+)
Station genre; must be a genre listed in iTunes 10 (sorry, only one genre per station)
Explicit material? (Yes or No)
Website for station
Short station description (to be shown in tuner)
Contact name, email and phone number
Bitrate (sorry, only one bitrate per station)
Audio Stream IP/URL (sorry, only one url per station)
Cover Art: attach a 1400 x 1400 JPG or PNG image using RGB colorspace to your submission form.
If you are a Live365 station, make your iTunes submission request by emailing iTunes@live365.com.
5) Station update requests must contain the following information:
Station name (this MUST be the name as it exists in iTunes)
Contact person name, email and phone number
The specific update you'd like us to make ONLY (do not resubmit information that is remaining unchanged)
6) Further notes:
Please ensure that your station stream works properly in iTunes:
* Open iTunes
* Select 'Open Audio Stream' from the 'Advanced' menu
* Enter your audio stream URL
Remember: only .m3u, .mp3 and .pls formats are compatible with iTunes. IP addresses (with these format streams) are also acceptable. .asx, .wma, .qtl and other various formats are NOT compatible and should not be submitted for consideration.
iTunes does not guarantee specific times of updates, station addition or station maintenance.
Additions and changes may only be made to the directory included with iTunes 10. No changes can be made to older versions of iTunes. If you do not see your station, first ensure you are using the latest available version of iTunes, available here:
http://www.apple.com/itunes/download/
Station names, descriptions, and URLs may be edited to conform to our editorial and technical standards.
We may remove your station at any time, without notice. We may not re-add a station depending on the issues surrounding its takedown. In most circumstances, we will attempt to contact you when we remove a station, using the contact info you provided to us.
Please allow up to 5 business days for your station to be added before inquiring about its status.
Thank you for your interest in iTunes Radio.
Regards,
iTunes Radio Team
itunesradio@apple.com
In addition to the broadcasting of your stream, we authorize the relay of any kind of stream (any webradio for instance). In that case, we no longer intercept the radio from an encoder that connects to our master server, but relay the stream that another server broadcasts.
Actions to be carried out
Log in to your administration panel
Go to your stream configuration
Activate the stream relay under Advanced Settings
The setup requires 3 fields:
- server name
- port
- mount point
- server.com
- 82
- music.mp3
Illustrated steps
Configuring a relay
More information
This function is available for "normal" streams just as well as for spare streams (Backup Streams), under "Stream format" and then by clicking on the edit icon on the right of the stream chart.
It is necessary to interupt the encoder for the relay to take over.
To streamradio, a good quality Internet connection is required along with sufficientthroughput. Sufficient throughput means having a sufficient margin of freebandwidth at all times. The more you share the Internet connection used forstreaming with other computers, the more likely it is that your radio streamwill be disrupted.
Our test tells you what throughput you need.It calculates the available throughput. Therefore, if your radio streams aresending audio and other transfers are also in progress to and from thecomputer in question or indeed other computers sharing the same line,measured throughput will be lower than your line's theoretical throughput.If you are unsure of anything, please send the result of this test, withmeasurements taken at various times of the day (and evening), letting usknow the technical specifications of your Internet connection and the numberof computers sharing the line.
A standard ADSL connection issufficient in most cases. Nonetheless, for the convenience of you and yourlisteners, we recommend having a dedicated Internet connection used solelyfor your radio broadcast and to rent a second connection for all of yourother needs. It is sometimes also worth asking your ISP to check the qualityof your line and measure the effective bandwidth.
You canpotentially run a longer buffering test to check for isolated instances ofsaturation (more information).
There is always latency since, if nothing else, the player takes at least 1 to 2 seconds to preload the buffer before starting playback. By default, Icecast has a 64KB buffer, roughly corresponding to 4 seconds of broadcast in 128k MP3.
Encoding clients generally have buffers which allow to minimize blanks. There exists several latency points, corresponding to the various buffers used. It's possible to reduce the buffer in order to reduce latency, however it is risky, for Internet connections cannot guarantee constant and stable bandwidth. Latency is your enemy, buffer-size your ally. Play around with the size to maximise your broadcasts.
It is entirely possible. Even if the minimum invoicing period is by the month, you may consume your entire bandwidth in one month or on a single day.
Find out more
The textual information that you wish to serve up must be in a file whose location is published. Some applications automatically store data relating to clips in a file; the text must be in raw format but accents are supported (be careful with coding... unicode, ASCII, UTF-8 work).
This feature must be enabled in your configuration options (please refer to the relevant software's official documentation for more info). However, this is not necessarily the case: some software does not offer this feature.
This is how the mechanism for exporting title and artist information works:
- The radio streaming software exports (if the option is enabled) the title and artist name in a file
- The encoder retrieves the information from this file and packages it into the audio stream metadata (if the option is enabled)
- The encoder then sends the stream to our servers
- The stream is then served to web users via the player
- The player then interprets the metadata and displays it to users
Steps to be taken
Using Edcast
Go the Metadata settings (Fig. 1) and specify a URL (Fig. 2) pointing to the file or a location on the hard disk. You may specify how often the file will be reloaded. If this works, you will see the information displayed (Fig. 1).
Using the Flash player provided by us
In this case, go to the admin console for your stream, then go to Flash Player -> Advanced Settings -> External Metadata and you will be able to specify the URL where the file may be retrieved.
The principle is the same as detailed above, except that the encoder does not retrieve the file containing the title and artist name. Instead, the Flash player periodically downloads the file directly in order to display its content.
Note that the disadvantage of this method is that only the Flash player will be able to retrieve this information; if the stream is downloaded via an application such as Winamp or VLC, the title and artist will not be displayed.
Illustrated steps
fig.1
fig.2
To find out more
For various reasons, Flash does not allow certain files to be executed or downloaded from a domain other than the domain from which they are requested. Therefore, you must place a cross domain policy file in order to grant access to domains outside the domain in question. Create a crossdomain.xml file containing the following code and place it in the root of the site hosting the metadata file.
<code><?xml version="1.0"?><!DOCTYPE cross-domain-policy><cross-domain-policy> <allow-access-from domain="*.infomaniak.ch" secure="true" /></cross-domain-policy></code>