Knowledge base

This guide explains how to transfer an Infomaniak product from one organization to another.

This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the current one where the product resides. Therefore, it is an internal transfer.

Moreover, if your user has access to multiple organizations, it is very easy to send the product of your choice to one of these organizations.

Prerequisites

• You must have a user account with the role Administrator or Legal Representative within the organization

Generate a transfer link

To transfer a product:

1. Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to transfer
2. Open this page in the Manager (or click on Product Transfer in the left sidebar)
3. Click on the Transfer Products button
   
4. Check the product(s) to move
5. Read and accept the Terms and Conditions
6. Click on the Transfer button

The transfer has begun. Now you can choose:

1. Copy the transfer link
2. Send the link to the email address of your choice
3. Complete the transfer by selecting one of the organizations your user is linked to, and the selected product will be transferred there
   

Alternative method

In the case of individual transfers, you can also go directly to the dashboard of the respective product and click on Manage (as shown in the image below), although this menu is not available everywhere (e.g., in Newsletters). Therefore, it is advisable to prioritize the first method described above, which also allows batch transfer.

For Jelastic Cloud, refer to this guide (click here).

Receive the product

Once the transfer has started:

1. Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that needs to receive the product(s) (user must have administrative rights)
2. Execute the link obtained in the first step mentioned above
3. If necessary, select the destination organization from the dropdown menu
4. Read and accept the Terms and Conditions
5. Click on the Receive products button (if the button is not clickable, ensure the correct organization is selected)

You can find any ongoing transfer at any time in the left sidebar menu of Manager Infomaniak:

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

Change the billing frequency

The first method is to change the frequency during a payment:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar
3. Click on To pay in the secondary sidebar
4. Select the relevant product
5. Click on the dropdown menu to the right of the relevant item to change the payment frequency
6. Click on the blue button to pay the selection and change the billing frequency of the selected product
   

The second method is as follows:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
   
3. Click on the name of the product concerned
4. Click on the Manage button
5. Click on Change offer
   
6. Choose the desired billing frequency (only possible from a certain amount)
7. Confirm the change

Streaming Radio, broadcast audio, live audio streaming... are simply different terms used to refer to the same technology: the transmission of content in "real-time" (or with slight delay) allowing playback as it is broadcasted. There is no difference between these terms. Learn more

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (either short or long duration).

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage lasts at least 5 minutes
  • An email is sent if the outage lasts more than 30 minutes
  • If the stream resumes and an alert was sent, a confirmation email is sent
• All outages are logged and kept for 30 days, but you will not be disturbed by minor outages
• For possible reasons behind these outages, please refer to this guide
• All outages are recorded by the system and visible in the events of the Manager

Email Alerts

To configure notifications:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Streaming Radio (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the name of the concerned stream
6. Click on Settings in the left sidebar menu
7. Click on the Notifications tab
   
8. Configure the monitoring hours (days of the week / hours)
9. Add the organization users who need to be notified by email or SMS (according to the settings above)

This guide explains how to create a stream relay on Infomaniak Streaming Radio.

Preface

First, to create a standard stream, you need to have a radio encoder. The configuration settings provided at the end of the stream creation process will allow you to configure your encoder. Once this is done, the stream will be sent from your encoder to Infomaniak's servers.

Next, you have the option to specify the relay of any stream (e.g., any Webradio). In this case, Infomaniak no longer receives the radio via an encoder connecting to the master server but relays the stream broadcasted by another server. If you create this stream relay, your stream will already be available and accessible via a host address (domain name or IP address). This address must be specified in the Manager so that Infomaniak's servers can retrieve your stream.

At the same location, you can enable the backup stream option. Thus, if your primary stream becomes unavailable, the backup stream will automatically take over.

Create a Stream Relay

To access the Streaming Radio service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon at the top right of the interface (or navigate using the left sidebar menu)
3. choose Streaming Radio (universe Streaming)
4. click on the name of the relevant object in the displayed table
5. click on the name of the radio
6. click on the Add Stream button
   
7. click on the Add Stream button
8. select Stream Relay
9. click on the Continue button
   
    

The configuration requires 3 fields:

1. server name
2. port
3. mount point

If the stream you need to relay is as follows: http://server.com:82/music.mp3 then indicate:

1. server.com
2. 82
3. music.mp3

That said, in some cases, the mount point field can be left blank and the extension may not be necessary. If there is no port in the URL with http, simply put "80".

Click the blue button to validate the stream and then click Save at the bottom right.

You can also add a stream relay as a backup stream if you enable this option when adding a standard stream:

This guide provides information about the audio bitrates of Infomaniak Radio Streaming.

Test Audio Bitrate

The connection test available on your Manager evaluates the connection between your server (the one from which you encode your streams) and Infomaniak installations located in Geneva, Switzerland.

It measures the time required to send or receive data as well as the response time. These measurements may fluctuate depending on network traffic. The test determines the required bitrate taking into account the available bitrate. However, if other data transfers are in progress, the measured bitrate may be lower than the theoretical bitrate of your line.

If in doubt, note the test results at different times of the day, as well as the technical details of your connection and the number of computers sharing the line.

To broadcast a radio without disruption, a quality Internet connection and sufficient bitrate are necessary. The bitrate must always ensure a margin of free bandwidth. If your connection is shared between the radio and other devices, the broadcasting quality may be affected.

A standard ADSL connection is generally sufficient, but for uninterrupted broadcasting, it is recommended to dedicate one connection to your radio and rent another for other uses. You can also ask your access provider to check the quality of the line and measure the actual bandwidth.

To detect any temporary saturations of your line, launch a long-duration buffer test.

It is entirely possible to create a Live Streaming of a few hours during one-off events.

Even though the minimum billing period is per month, you can consume all of your bandwidth in one month or in a single day.

Offer Features

• Video Streaming
• Audio Streaming

This guide explains how to prevent a radio streaming from requesting a password when connecting to the audio stream.

Restricted Streams

If stream protection is enabled and the token is not or incorrectly generated, the prompt (password request) will be visible. The same goes for users outside the criteria of geographical restrictions that may have been activated on the stream.

Rarer: a breakdown

The receiving server is the server to which your encoder connects to broadcast your stream. The broadcast servers connect to the receiving server and broadcast your stream to listeners. If the receiving server fails, another backup server takes over. This architecture ensures the broadcasting of thousands of streams to tens of thousands of listeners, minimizing downtime as much as possible.

In case of breakdown, Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients informing them of the causes of the breakdown.

The breakdown of a single broadcast server causes the disconnection of thousands of listeners at the same time, who then attempt to reconnect. This causes an overload and results in a password request being displayed to listeners. It is then necessary to retry connecting about thirty seconds later. Generally, the situation returns to normal after a few minutes.