Knowledge base

Some of our tools use technologies that will only run on the latest web browsers. As a result, we have chosen to disable access to older browsers (old versions of Firefox or Internet Explorer, etc.) to prevent issues during use.

The FTP File Manager, our control panel for VOD and streaming products, as well as our Webmail system, may not work with Microsoft Internet Explorer 7 and below, or with screens with a lower resolution than 1024x768.

Occasionally, even if you have the latest version of a given browser, it may be set up to run in compatbility mode, i.e. it presents itself as an earlier version to sites visited (which may resolve certain display issues, for example). You should therefore check within your browser that you have not enabled such a mode: Internet Explorer 9 (IE9), Internet Explorer 10 (IE10)

There is no longer any reason not to move to a recent version of a browser such as Mozilla Firefox. That way, you can be sure that any security flaws are regularly patched and that you can view sites with any of the latest technologies that they may contain. Therefore, we do not offer support for issue encountered with the aforementioned browsers and resolutions.


To access the old Webmail system, please go to https://webmail1.infomaniak.ch

This guide explains how to transfer an Infomaniak product from one client account to another.

Generating the transfer link for the product to be transferred

1. open this page with the login details for the account which contains the product(s) to be transferred
2. click on Transfer products
3. tick the product(s) to be transferred
4. read and accept the general terms and conditions
5. click on Transfer
6. copy the transfer link or send it to the email address of your choice

Importing the product into a chosen account

1. open the link you have copied or from the email with the login details of the client account
2. if necessary, choose the destination account using the drop-down menu
3. read and accept the general terms and conditions
4. click on Receive products
   (if the button is not clickable, make sure you have selected the destination account)
5. the current owner of the product must validate the transfer within one week

 

 

Create a new client account if necessary in order to receive the products: https://faq.infomaniak.com/2330

There is no difference between these terms. They are simply different designations used to talk about one and the same technology: sending content « live » (or with a slight delay) allowing it to be played as it is broadcasted.

The classic means of serving video involves using an encoder to transform the stream output from a camera or webcam source. Example with GoPro: to stream what is being filmed live (setting up a live webcam, for example) you can certainly connect the camera using an HDMI cable to a capture card (e.g. the AVerMedia Game Broadcaster HD) with an HDMI input. Install software such as Flash Media Live Encoder (free) which will recognise the video source and allow you to stream it to our video broadcast servers.

But with suitable cameras, delivering H.264 natively, there is no need for an encoder: you can simply connect your camera directly to your video streaming system. However, this system only works with a limited list of cameras (those allowing video to be encoded in the correct format). Some modules, such as video recording, are not compatible with the way IP cameras work.

To access the configuration, go to your control panel and to Configuration -> Encoder Configuration -> RTSP

Should a problem occur, you will need to start by checking that you are able to view the camera stream over your own network using a video player such as VLC. Please check its connectivity and ensure that the camera works properly with the public address that you are intending to use: the camera must be publicly accessible.

Another important point is that it is necessary to use port 554 for RTSP and not a custom port. This protocol is quite sensitive to network disruptions and you must therefore declare it correctly, which is why any other port will be denied.

List of cameras supported:

• Axis: M10X, M11X, M30X, M31X, M7001, P13X, P33X, P55X, Q1755, Q60X
• Sony: snc-ch110, dh110, ch210, dh210, ch120, dh120, ch140, dh140, ch160, dh160, ch180, dh180, ch220, dh220, ch240, dh240, ch260, dh260, ch280, dh280, rh124, rh164
• Panasonic: information not currently available

You may customise the URLs used by your video streams so that references to Infomaniak are replaced with custom text.

Add a CNAME entry to livevideo.domain.xyz pointing to livevideo.infomaniak.com

1. open the Manager(manager.infomaniak.com)
2. Go to Domain name
3. click on the DNS management icon
4. click on Manage DNS Zones
5. go down to Domain Alias (CNAME Record)
6. Create the subdomain livevideo with the value player.infomaniak.com

It's possible to record a live broadcast on the fly or schedule the recording from our administration console or API.

This solution enables you to offer automatically the video of a program as soon as the live broadcast or the daily news is over for example, so as to make it automatically available to your audience.

This option is available when you order or at a later time for EUR 275 / CHF 275.- per year, storage space (which can be an FTP space or a VOD space) not included.

Infomaniak doesn't provide the equipment (encoders, encoding machines, servers) necessary to send the audio or video stream to Infomaniak's broadcasting servers.

That being said, in the case of audio streaming, it's very easy to send an audio stream: all you need is a computer (a laptop will also do), equipped with a sound card, and upon which you install a paying or free software, such as those indicated in this FAQ (click here).

For video streaming, it's kind of the same principle, but you will need a video capture card. We recommend the UltraStudio SDI HDMI card, which requires a USB3 connector, compatible with Windows, at a price under 350€. Please also read this FAQ (click here).

Thank you for entrusting us with the management of your services. We sincerely hope you have enjoyed using our products.

Feel free to share your personal experience with Infomaniak. We like to get feedback from our satisfied and less satisfied customers, because it allows us to improve the quality of our services and to offer solutions tailored to the needs of our customers.

Choose the product to cancel from this list:

• cancel a domain name
• cancel web hosting
• cancel email hosting
• cancel audio streaming
• cancel video streaming
• cancel VOD / AOD
• cancel a Cloud Server (managed or unmanaged)
• cancel a Synology
• cancel the Newsletter
• cancel Swiss Backup
• cancel Guest management 
• cancel a WorkSpace account
• cancel a Jelastic Cloud (PaaS)
• cancel an SSL certificate

It is entirely possible. Even if the minimum invoicing period is by the month, you may consume your entire bandwidth in one month or on a single day.

Find out more

• Features of video streaming packs
• Features of audio streaming packs

To obtain good video quality, it is necessary to provide a bitrate of at least 1600 kbit/s.

In order to avoid problems of lag or lost connections, it is recommended to have a throughput that is at least twice that used for streaming. However, it is possible to reduce the quality if bandwidth is limited.

To broadcast a stream on mobile devices, it is recommended to have a throughput of less than 1Mbit/s per stream or to use the multi-bitrate (recommended).