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This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the current one where the product resides. Therefore, it is an internal transfer.
Moreover, if your user has access to multiple organizations, it is very easy to send the product of your choice to one of these organizations.
This operation does not cause any interruption. Users currently having access to the selected products will not be transferred and will lose access to the products. Invoices for the selected products will not be transferred.
Prerequisites
- You must have a user account with the role Administrator or Legal Representative within the organization
Generate a transfer link
To transfer a product:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to transfer
- Open this page in the Manager (or click on Product Transfer in the left sidebar)
- Click on the Transfer Products button
- Check the product(s) to move
- Read and accept the Terms and Conditions
- Click on the Transfer button
The transfer has begun. Now you can choose:
- Copy the transfer link
- Send the link to the email address of your choice
- Complete the transfer by selecting one of the organizations your user is linked to, and the selected product will be transferred there
Alternative method
In the case of individual transfers, you can also go directly to the dashboard of the respective product and click on Manage (as shown in the image below), although this menu is not available everywhere (e.g., in Newsletters). Therefore, it is advisable to prioritize the first method described above, which also allows batch transfer.
For Jelastic Cloud, refer to this guide (click here).
Receive the product
Once the transfer has started:
- Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that needs to receive the product(s) (user must have administrative rights)
- Execute the link obtained in the first step mentioned above
- If necessary, select the destination organization from the dropdown menu
- Read and accept the Terms and Conditions
- Click on the Receive products button (if the button is not clickable, ensure the correct organization is selected)
If needed, you can create a new organization to receive products.
You can find any ongoing transfer at any time in the left sidebar menu of Manager Infomaniak:
This guide allows you to quickly use the essential functions of Infomaniak's video streaming.
Where to start?
1. Configuring the stream
Streaming to Infomaniak servers can be done in two different ways:
- via a video encoder (or a camera acting as an encoder) that will push the stream to Infomaniak servers; to offer multiple stream qualities and enhance your users' experience, you can enable multi-bitrate
- via an IP camera, or an external source from which Infomaniak servers will pull the stream
2. Create a player to offer the stream to your viewers
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- Select Video streaming (Streaming universe)
- Click on the name of the relevant item in the displayed table
- Click on Integration in the left sidebar menu
- Click on Players in the left sidebar menu
- Click the blue button to add a player
3. Record your live streams in a scheduled or automatic manner
Refer to this guide to learn how to archive or record your streams.
To go further...
- Embedding a watermark / logo on a live video stream
- Customizing images for stream restriction on your player
- Why is there a delay between my source and the availability of a stream?
- What cameras are compatible with Infomaniak's platform?
- How to protect access to my stream with a unique hash (token)?
If needed, contact Infomaniak support.
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the billing frequency
The first method is to change the frequency during a payment:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Accounting in the left sidebar
- Click on To pay in the secondary sidebar
- Select the relevant product
- Click on the dropdown menu to the right of the relevant item to change the payment frequency
- Click on the blue button to pay the selection and change the billing frequency of the selected product
The second method is as follows:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
- Click on the name of the product concerned
- Click on the Manage button
- Click on Change offer
- Choose the desired billing frequency (only possible from a certain amount)
- Confirm the change
If you switch from annual to monthly billing or quarterly to monthly, only change the billing frequency during the month preceding the end of the current term. For example, if you paid for or renewed your Cloud hosting for 1 year on January 1, 2023, do not change the billing frequency before December 1, 2023, otherwise you will be billed again for all remaining months of the year 2023 and it will be necessary to contact our customer service for a refund.
But with suitable cameras, delivering H.264 natively, there is no need for an encoder: you can simply connect your camera directly to your video streaming system. However, this system only works with a limited list of cameras (those allowing video to be encoded in the correct format). Some modules, such as video recording, are not compatible with the way IP cameras work.
To access the configuration, go to your control panel and to Configuration -> Encoder Configuration -> RTSP
Should a problem occur, you will need to start by checking that you are able to view the camera stream over your own network using a video player such as VLC. Please check its connectivity and ensure that the camera works properly with the public address that you are intending to use: the camera must be publicly accessible.
Another important point is that it is necessary to use port 554 for RTSP and not a custom port. This protocol is quite sensitive to network disruptions and you must therefore declare it correctly, which is why any other port will be denied.
List of cameras supported:
- Axis: M10X, M11X, M30X, M31X, M7001, P13X, P33X, P55X, Q1755, Q60X
- Sony: snc-ch110, dh110, ch210, dh210, ch120, dh120, ch140, dh140, ch160, dh160, ch180, dh180, ch220, dh220, ch240, dh240, ch260, dh260, ch280, dh280, rh124, rh164
- Panasonic: information not currently available
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This guide helps you configure your encoder with Infomaniak's Streaming video service.
Preamble
The structure of this guide is based on the chosen encoding quality for your stream:
Here's how to access the configuration information required by your encoder:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Video Streaming (Streaming universe)
- Click on the action menu â‹® to the right of the relevant object in the displayed table
- Click on Configure Encoder
- Follow the instructions tailored to your situation
1. Automatic Multi-Bitrate Management by Infomaniak
The following information applies if you have chosen to let Infomaniak automatically manage the quality of your stream. With this scenario, the following configuration information is available:
In this example, the stream is named "F.A.Q." and its authentication key is "3bmPvLqc" :
- Server Address : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc
- Stream Identifier : faq
1.1 Source Quality Configuration
The stream qualities generated by Infomaniak will depend on the quality of your source (bitrate). As an indication, here's the list of qualities that could be generated when your encoder connects:
- 1080p with a bitrate of 3 Mbps
- 720p with a bitrate of 1.8 Mbps
- 480p with a bitrate of 0.8 Mbps
- 360p with a bitrate of 0.5 Mbps
- 240p with a bitrate of 0.3 Mbps*
*240p will only be offered if your source bitrate is less than 0.8 Mbps.
It is recommended to ideally set a 1080p source with a bitrate of 3.2 Mbps to generate the entire available qualities. If your source bitrate is limited to 1 Mbps, only the following resolutions will be generated: 480p, 360p, and 240p.
Important: Ensure that the bitrate control is set to CBR (constant bitrate) mode on your encoder. ABR (adaptive bitrate) mode can distort the detection of your source's bitrate.
1.2 Your Encoder Requires a Connection Address and a Stream Identifier
If your encoder requests a connection address and a stream identifier, simply enter the server address and the stream identifier in your encoder.
In this example, it would be the following information:
- Server Address : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc
- Stream Identifier : faq
1.3 Your Encoder Requires Only a URL
If your encoder only requires a URL, you need to combine the server address and the connection identifier; in this example, it would be the following URL:
- rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq
1.4 Your Encoder Offers Advanced Configuration
If your encoder offers a wide range of settings, follow the following indications, which are always based on the same example:
- RTMP Server Address : faq.vprimary.infomaniak.com
- RTMP Server Port : 1935
- RTMP Username : Leave this field blank (authentication is done by key with a key on the stream identifier)
- RTMP Password : Leave this field blank (authentication is done by key with a key on the stream identifier)
- RTMP Application Name : livecast?key=3bmPvLqc
- RTMP Stream Name : faq
2. Manual Multi-Bitrate Management
The following information applies if you have chosen to manually manage the quality of your stream. If you use the Cloud Transcoding option, please refer to point 3. Single bitrate.
In this scenario, you'll find a table containing the different qualities (bitrate/resolutions) you defined when configuring your encoder:
In this example, the stream is named "faq" and its authentication key is "3bmPvLqc".
2.1 Your Encoder Requires a Connection Address and a Stream Identifier
If your encoder requires a connection address and a stream identifier, simply enter the server address and the identifier for each stream in your encoder.
2.2 Your Encoder Requires a URL per Stream
If your encoder requires specific configurations per URL, you need to combine the server address and the connection identifier for each bitrate. In this example, these would be the following URLs:
- Bitrate 2000000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq
- Bitrate 1000000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_1
- Bitrate 500000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_2
- Bitrate 250000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_3
3. Single bitrate (only one quality)
Follow the instructions provided in section 1. Automatic Multi-Bitrate Management by Infomaniak ignoring section 1.1.
This guide explains how to insert an image, logo, watermark, or watermark on your video streaming broadcasts to strengthen your brand image and protect your content from copying or potential misuse.
Preamble
There are two ways to overlay your logo on your broadcasts:
- Overlaying a logo via the player (free): the logo is overlaid on the video and will not be visible if the stream is embedded outside of the player
- Embedding the logo via transcoding (paid option): the logo is embedded in the video and will be visible in all cases; this case requires complete re-encoding of the stream(s) by a transcoding server, which explains the cost of this method
In both cases, it is possible to customize the following settings:
- position of the logo (in one of the four corners of the player, spacing from the edge, etc.)
- size of the logo (e.g., a logo at 50% will be twice as small)
- We recommend using the native size to optimize loading and rendering quality
- In the case of video transcoding, the logo size is calculated relative to the source video (or maximum quality); the logo will be automatically resized if lower qualities are present to maintain a consistent ratio
- opacity of the logo
1. Overlaying a logo via the player (free)
For this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left side menu)
- Choose Video Streaming (Streaming universe)
- Click on the relevant stream
- Click on Integration and then on Players from the left menu
- Click on the player to customize
- Go to the Appearance tab
- Add the desired logo in png, jpg, or gif (non-animated) format
2. Activate the watermark option (paid option)
For this:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left side menu)
- Choose Video Streaming (Streaming universe)
- Click on the relevant stream
- Click on Settings and then on Options from the left menu
- Enable the Watermark option
- Add the desired logo in png, jpg, or gif (non-animated) format
It is entirely possible. Even if the minimum invoicing period is by the month, you may consume your entire bandwidth in one month or on a single day.
Find out more
This guide describes the technical characteristics required to use an IP camera (RTSP or RTMP) with our video streaming platform. There are two types of camera:
- RTSP cameras: Infomaniak's servers connect to the camera to pull the stream via the RTSP protocol.
- RTMP cameras: the camera operates like an encoder and pushes the stream towards Infomaniak's broadcasting servers.
RTSP camera (PULL mode)
Some cameras can directly broadcast a video and audio stream on the internet without a dedicated encoder. In this case, it is still necessary to check that your device respects the following requirements:
- Supports the RTSP protocol
- Supports the H264 video codec (MPEG4 is insufficient)
- The device must be reachable via the internet on port 554 (other ports will be refused)
- The camera access address must function in a video player (VLC, MPlayer, etc.), including from a network external to the camera's
RTMP camera (PUSH mode)
Any camera able to send an H264 video stream and an AAC audio stream to a server via the RTMP protocol should be compatible with our video streaming platform.
Multi-bitrate or transcoding enables the broadcast of a stream in the best quality possible, depending on your viewers' internet connection. Without this feature, your stream is only broadcast in a single quality and viewers who do not have a good internet connection may not be able to read it.
There are two ways to offer this feature to your users: local transcoding or cloud transcoding.
Local transcoding vs. cloud transcoding: pros ad cons
- Let Infomaniak manage your transcoding
The entire process is automatic: Infomaniak configures ands transcods the different qualities necessary and your viewers are guaranteed to be able to follow your broadcasts under the best possible conditions, regardless of the speed of their internet connection.
- A single, maximum-quality stream will be sent on your part.
- A software encoder is sufficient, although we recommend a hardware encoder for greater reliability and performance.
- Locally manage manual transcoding
The entire process is manual: you must configure the qualities and their number and possess the necessary hardware and network configuration to ensure transcoding and sending data
- An encoder is required for transcoding (Infomaniak sells them, if necesary).
- The encoder (or the server dedicated to this task) must be sufficiently powerful to simultaneously transcode your streams in different qualities. If not, the stream will be interrupted and unstable for your viewers.
- A good internet connection is required to simultaneously send the stream in different qualities.