Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located. This is an internal transfer.
Furthermore, if your user has access to multiple organizations, it's very easy to send the product of your choice to one of them.
Generate a Transfer Link
To transfer a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to be transferred (the user must have administrative rights).
- Open this page in the Manager (or click on Product Transfer in the left sidebar).
- Click on the Transfer products button
- Check the product(s) to move.
- Read and accept the terms and conditions.
- Click the Transfer button.
The transfer has started. You can now choose to:
- Copy the transfer link.
- Send it to the email address of your choice.
- Complete the transfer by selecting one of the organizations your user is associated with, and the selected product will be transferred there.
Alternative Method
In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (as shown in the image below). However, this menu is not available everywhere (e.g., in the case of Newsletters), so it's better to use the first method above, which also allows batch transfer.
For Jelastic Cloud, read this guide (click here).
Receiving the Product
Once a transfer has started:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that should receive the product(s) (the user must have administrative rights).
- Execute the link obtained in the first step above.
- If necessary, choose the destination organization from the dropdown menu.
- Read and accept the Terms and Conditions.
- Click the Receive Products button (if the button is not clickable, make sure you have selected the organization).
If needed, you can create a new organization to receive products.
You can always find an ongoing transfer from the left sidebar of the Infomaniak Manager:
Thank you for entrusting us with the broadcast of your video streams.
This guide will enable you to rapidly use the essential features of your new product.
Where to start
1. Configure the stream
The broadcast of a stream to Infomaniak servers can be done in two different ways:
- Via a video encoder (or a camera serving as an encoder) that pushes the stream towards Infomaniak's servers. In order to offer several qualities of stream and improve user experience, you can enable the multi-bitrate.
- Via an IP camera or an external source from which Infomaniak's servers will pull the stream
2. Create a player to offer the stream to your web users
- open the Manager (manager.infomaniak.com)
- go to Video streaming
- click on the stream concerned
- go to Integration and then to Players via the left side menu
- click on Add a player
3. Record your live broadcasts automatically or according to a schedule
Consult this guide to find out how to archive or record your broadcasts.
To find out more...
- Incrusting a watermark / logo on a live video stream
- Customizing images in case of a restriction of the stream on your player
- Why is there a broadcast delay between my source and the availability of a stream?
- What cameras are compatible with the Infomaniak platform?
- How can I access my stream with a unique hash code (token)?
If necessary, our support team is available to help you.
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the billing frequency
The first method is to change the frequency during a payment:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Accounting in the left sidebar
- Click on To pay in the secondary sidebar
- Select the relevant product
- Click on the dropdown menu to the right of the relevant item to change the payment frequency
- Click on the blue button to pay the selection and change the billing frequency of the selected product
The second method is as follows:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
- Click on the name of the product concerned
- Click on the Manage button
- Click on Change offer
- Choose the desired billing frequency (only possible from a certain amount)
- Confirm the change
If you switch from annual to monthly billing or quarterly to monthly, only change the billing frequency during the month preceding the end of the current term. For example, if you paid for or renewed your Cloud hosting for 1 year on January 1, 2023, do not change the billing frequency before December 1, 2023, otherwise you will be billed again for all remaining months of the year 2023 and it will be necessary to contact our customer service for a refund.
But with suitable cameras, delivering H.264 natively, there is no need for an encoder: you can simply connect your camera directly to your video streaming system. However, this system only works with a limited list of cameras (those allowing video to be encoded in the correct format). Some modules, such as video recording, are not compatible with the way IP cameras work.
To access the configuration, go to your control panel and to Configuration -> Encoder Configuration -> RTSP
Should a problem occur, you will need to start by checking that you are able to view the camera stream over your own network using a video player such as VLC. Please check its connectivity and ensure that the camera works properly with the public address that you are intending to use: the camera must be publicly accessible.
Another important point is that it is necessary to use port 554 for RTSP and not a custom port. This protocol is quite sensitive to network disruptions and you must therefore declare it correctly, which is why any other port will be denied.
List of cameras supported:
- Axis: M10X, M11X, M30X, M31X, M7001, P13X, P33X, P55X, Q1755, Q60X
- Sony: snc-ch110, dh110, ch210, dh210, ch120, dh120, ch140, dh140, ch160, dh160, ch180, dh180, ch220, dh220, ch240, dh240, ch260, dh260, ch280, dh280, rh124, rh164
- Panasonic: information not currently available
This guide contains important information to help you configure your encoder with the Infomaniak video streaming service. This information is for reference only and the configuration of your encoder may vary according to your device, your software and the options of your product. We also draw your attention to the fact that our system of authentication by URL differs from the default authentication offered by some encoders.
For your information, the structure of this guide depends on the quality of the encoding chosen for your stream:
Here is how to access the configuration information required by your encoder:
- Open the Manager (https://manager.infomaniak.com)
- Go to Video streaming
- Click the stream concerned
- Click Configure the encoder and quality from the shortcuts in the Dashboard
- Click View settings (if necessary)
- Follow the instructions that apply to your situation
1. Automatic multi-bitrate management by Infomaniak
In this example, the stream name is "matv" and its authentication key is "FzC11Zc8":
- Server address: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8
- Stream login: matv
1.1 Source quality configuration
The qualities of the streams generated by Infomaniak depend on the quality of your source (bitrate). For example, here is the list of qualities that we attempt to generate when your encoder connects:
- 1080p with a bitrate of 3 Mbps
- 720p with a bitrate of 1.8 Mbps
- 480p with a bitrate of 0.8 Mbps
- 360p with a bitrate of 0.5 Mbps
- 240p with a bitrate of 0.3 Mbps*
* 240p will only be proposed if your source bitrate is below 0.8 Mbps.
We recommend you ideally define a source of 1080p with a bitrate of 3.2 Mbps in order to generate all the qualities available. If your source bitrate is limited to 1 Mbps, only the following resolutions will be generated: 480p, 360p and 240p.
Important: check that the debit control of your encoder is set to CBR (constant bitrate). The ABR (adaptive bitrate) mode may affect the bitrate detection of your source.
1.2 Your encoder requires a connection address and a stream login
If your encoder requires a connection address and a stream login, just enter the server address and stream login into your encoder.
In our example, this would be:
- Server address: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8
- Stream login: matv
1.3 Your endcoder only requires a URL
If your encoder only requires a URL, it is necessary to group the server address and the stream login. In our example, we would obtain the following URL:
- rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8/matv
1.4 Your encoder proposes an advanced configuration
If your encoder proposes a wide choice of settings, please follow the instructions below, which are based on the same example:
- RTMP server address: matv.vprimary.infomaniak.com
- RTMP server port: 1935
- RTMP username: leave this field empty (authentication is carried out via a key with a key on the stream login)
- RTMP password: leave this field empty (authentication is carried out via a key with a key on the stream login)
- RTMP application name: livecast?key=FzC11Zc8
- RTMP stream name: matv
2. Manual multi-bitrate management
The following information concerns you if you have opted to manually manage the quality of your stream. If you use the Transcoding in the Cloud option, please refer to point 3. Single bitrate.
In this case, you will find a table containing all the different qualities (bitrates/resolutions) that you defined when configuring your encoder:
In this example, the stream name is "matv" and its authentication key is "FzC11Zc8".
2.1 Your encoder requires a connection address and a stream login
If your encoder requires a connection address and a stream login, just enter the server address and the login for each stream in your encoder.
2.2 Your encoder requires a URL for each stream
If your encoder requires specific configurations by URL, it is necessary to group the server address and the connection login for each bitrate. In our example, we would obtain the following URLs:
- Bitrate 2000000: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8/matv
- Bitrate 1000000: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8/matv_1
- Bitrate 500000: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8/matv_2
- Bitrate 250000: rtmp://matv.vprimary.infomaniak.com/livecast?key=FzC11Zc8/matv_3
3. Single bitrate (a single quality)
Please follow the instructions given in point 1. Automatic multi-bitrate management by Infomaniak ignoring point 1.1.
This guide explains how to embed a watermark into your live broadcasts in order to strengthen your brand image and protect your content against copying or hacking.
There are two ways to embed your logo into your broadcasts:
- Superimposing a logo via the player (free): the logo is superimposed on the video and will not be visible if the stream is integrated without the player.
- Embedding the logo via transcoding (pay option): the logo is embedded in the video and will be visible in every case. This case requires full re-encoding of the stream(s) by a transcoding server, which explains the cost of this method.
In both cases, it is possible to customise the following settings:
- Position of the logo (in one of the four corners of the player, spacing from the edge, etc.).
- Size of the logo (e.g., a logo at 50% will be half the size).
- We recommned you use the native size to optimise the loading and quality of the result.
- In the case of video transcoding, the size of the logo is calculated according to the source video (or maximum quality). The logo will be automatically resized if lower qualities are present in order to maintain an identical ratio.
- Opacity of the logo.
Superimposing a logo via the player (free)
- open the Manager (manager.infomaniak.com)
- go to Video streaming
- click on the stream concerned
- click on Integration then on Players in the menu to the left
- click on the player to be customised
- go to the Appearence tab
- add the desired logo in png, jpg or gif (inanimate) format
Enabling the watermark option (pay option)
- open the Manager (manager.infomaniak.com)
- go to Video streaming
- click on the stream concerned
- click on Settings and then on Options in the menu to the left
- enable the Watermark option
- add the desired logo in png, jpg or gif (inanimate) format
It is entirely possible. Even if the minimum invoicing period is by the month, you may consume your entire bandwidth in one month or on a single day.
Find out more
This guide describes the technical characteristics required to use an IP camera (RTSP or RTMP) with our video streaming platform. There are two types of camera:
- RTSP cameras: Infomaniak's servers connect to the camera to pull the stream via the RTSP protocol.
- RTMP cameras: the camera operates like an encoder and pushes the stream towards Infomaniak's broadcasting servers.
RTSP camera (PULL mode)
Some cameras can directly broadcast a video and audio stream on the internet without a dedicated encoder. In this case, it is still necessary to check that your device respects the following requirements:
- Supports the RTSP protocol
- Supports the H264 video codec (MPEG4 is insufficient)
- The device must be reachable via the internet on port 554 (other ports will be refused)
- The camera access address must function in a video player (VLC, MPlayer, etc.), including from a network external to the camera's
RTMP camera (PUSH mode)
Any camera able to send an H264 video stream and an AAC audio stream to a server via the RTMP protocol should be compatible with our video streaming platform.
You can however consider the 2 following solutions:
Pair the video streaming product to one or more audio streaming, and plan a page that will host your video player along with audio players, with buttons allowing the visitor to cut the sound of one of the streams and activate the sound of another...
Sign several video streaming contracts, and stream the same image with a different sound. In that case plan a sufficient bandwidth for all the streams that will be sent to us...