Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Thank you for entrusting us with the management of your storage server.
This guide allows you to quickly use the essential features of your new product. In case of problems, please consult Synology's knowledgebase directly: https://www.synology.com/en-global/support
You have ordered a Synology NAS and would like to ...
- Access the Synology management interface
- Configure the firewall and increase the security of your Synology
- Create a VPN in Switzerland with a Synology NAS
- Configure your Synology to save your Mac with Time Machine
or reset a Synology, etc.: https://www.infomaniak.com/en/support/faq/admin2/synology
Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.
Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.
Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).
The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.
This guide will help you familiarize yourself with the main products we offer.
Domain name
Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.
- Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
- Domain Privacy: the solution to protect the Whois data of your domains
- Renewal Warranty: the guarantee you will never lose your domains
Web and Mail hosting
Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more
Web + Mail hosting (popular)
- to create your sites with your email addresses
- 100 GB of space (expandable)
- 5 email addresses (expandable)
- optimized for WordPress and over 100 CMS
- 80 Elegant Themes plugins and themes included
- enables you to manage multiple websites (20 sites included)
- to create your professional email addresses
- 5 email addresses (expandable)
- unlimited attachment size
- spam and virus protection
- webmail with synching of contacts and calendars
- to create your sites with dedicated resources and technology
- as easily managed as classic Web hosting
- optimized for WordPress and over 100 CMS
- Elegant Themes plugins and themes included
- can be used to manage multiple hostings and websites (5 hostings and 20 sites included)
- customized and scalable configuration
- to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
- dedicated resources not shared with other clients
- customizable and scalable configuration
Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)
- enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
- horizontal and vertical resource resizing on the fly
- ideal to deploy site and app clusters (WordPress, Magento, etc.)
- payment according to consumption
- flexible storage space (from 4 to over 40 TB)
- Internet connection faster than 60 Gbps
- unlimited traffic
- for organizations that must guarantee the availability of their sites/applications
- uptime guaranteed up to 100% by SLA
- load balancing with clusters of Web servers and databases
- based on a minimum of 5 servers distributed in several Infomaniak datacenters
- to encrypt the traffic on your sites and protect your visitors
- free Let's Encrypt SSL certificates with automatic renewal
- Sectigo professional EV and DV certificates
- very reasonable rates
- activation in just 1 click
Video and audio hosting
Over 1000 Swiss and European radio and television stations already use our services.
Professional tools
kDrive (alternative to Dropbox)
- to sync your data and collaborate via all your devices
- data replication in three different physical locations
- online office suite compatible with Word, Excel and PowerPoint files
- migration in 1 click from Dropbox, Google Drive and One Drive
- to send newsletters to an unlimited number of contacts
- no subscription and no commitment
- very competitive, sliding rates
- advanced statistics
- to manage your email, contacts and addresses on line
- collaborative Swiss webmail
- contact and calendar synching
- included free of charge with all email addresses managed by Infomaniak
- to install your servers, NAS, etc. in our Tier 3+ datacenters
- located in Geneva, Switzerland
- certified renewable energy
- flexible and transparent
- ISO 14001, ISO 50001, ISO 27001
- enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
- replication of backups in three different physical locations
- automatic data encryption for greater security
- enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
- management of groups of guests
- relance automatique des invités
- mobile application to check guests
An MX record cannot be declared directly in the form of an IP address such as 178.123.456.7
Customised MX record
- open the Manager (manager.infomaniak.com)
- go to Domain
- click on the domain name concerned
- click onManage DNSthen on Zone DNS
- Add an entryin the window that appears, select MX as thetype of record
- complete the MX record desired (e.g. like "mx.your-domain.here")
- to point the record to the desired IP address (target) You may then use this record (mx.your-domain.here) in your MX configuration on your NAS device.
This guide provides general information on how to enhance the security of a Synology server. For your information, our support team only answers questions concerning the hardware part of Synology storage servers.
It is necessary to secure your Synology
Synology NAS are very popular and therefore suffer many hacking attempts. It is therefore important to set up your Synology correctly and protect it with a strong password. If not, it could be vulnerable to automatic scans which look for and detect all connected Synology servers throughout the world with vulnerabilities that are easy to exploit.
Some best practices to be applied to enhance the security of your Synology server:
- Systematically update the operating system of the Synology server (DSM)
- Open the Security Advisor application and do a scan to detect security problems. Implement all the proposed recommendations
- Change the default port, which is set to 5000 (e.g., 26753 or 38000)
- Enable and configure the firewall
- Disable the services and modules that are not used and not necessary for your purposes
- As far as possible, do not use MyDS
- Implement these recommendations: https://www.synology.com/fr-fr/knowledgebase/tutorials/615
Find out more: https://news.infomaniak.com/securiser-acces-synology/
This guide explains how to link a domain name to the Synology you are hiring from Infomaniak.
Linking a domain
- open the admin console (https://login.infomaniak.com)
- go to Synology
- under Linked domains, click on Link a domain name
- enter a domain name
- repeat the steps if necessary for your other domains
This guide explains how to change the billing frequency for our products.
To change the frequency of your invoices:
- Open the Manager (https://manager.infomaniak.com)
- Click on the relevant product type (e.g., hosting, cloud server, etc.)
- Click on the name of the product concerned
- click on Manage
- click on Change my plan
- Select your preferred billing frequency (only possible above a certain amount)
- Confirm the change
If you are switching from annual billing to monthly or from quarterly to monthly, only change the billing frequency during the month before the end of the current period. For example, if you paid or renewed your Cloud hosting for 1 year on 1 January 2019, do not change the billing frequency before 1 December 2019, otherwise you will be charged again for any remaining months in 2019 and you will need to contact our customer service in order to get a refund.
We are dedicated to continuously improving our products and customer service. We take every suggestion that you share with us via our support team, on social media or on the web for improving one of our services to the department concerned, where it is discussed during their next meeting. Your needs shape our priorities and allow us to continue to improve the services that we offer you.
What product does your suggestion concern?
- Domains: French / English / German / Italian / Spanish
- Web hosting: French / English / German / Italian / Spanish
- Mail hosting and Infomaniak Mail: French/ English / German / Italian / Spanish
- Infomaniak Drive: French / English / German / Italian / Spanish
- Cloud servers: French / English / German / Italian / Spanish
- Jelastic Cloud: French / English / German / Italian / Spanish
- Newsletter tool: French / English / German / Italian / Spanish
- SSL certificates: French / English / German / Italian / Spanish
- Housing and data center: French / English / Germany / Italian / Spanish
- Audio streaming: French / English / German / Italian / Spanish
- Video streaming: French / English / German / Italian / Spanish
- VOD / AOD: French / English / German / Italian / Spanish
- Synology NAS: French / English / German / Italian / Spanish
- Swiss Backup: French / English / German / Italian / Spanish
- Guest Manager: French / English / German / Italian / Spanish
- Swiss Transfer: French / English / German / Italian / Spanish
Our support team is also happy to help, and can be contacted by email, chat or phone if needed.
This guide explains how to back up a Synology NAS with Hyper Backup and Swiss Backup, the Swiss backup solution of Infomaniak. To back up your Synology with Cloud Sync and OpenStack Swift. Please follow this guide: https://faq.infomaniak.com/2277.
1. Creation of the backup space
It is first necessary to create a backup space before you are able to configure your NAS backup.
2. Configuration of Hyper Backup with Swiss Backup
- Log in to the administration interface of your Synology NAS (DSM).
- If necessary, install the Hyper Backup app from the Packets centre.
- Open the Hyper Backup app.
- If necessary, click the + to add a new Cloud provider.
- Cloud providers: choose OpenStack Swift in the supplier list.
- Settings for the backup destination::
- Choose the 3.0 version for the version of the identity service.
- Fill in the other fields with the information received by email when creating the backup space (identity service terminal, user name, password, tenant/project and domain).
- For the Tenant/Project and Domain fields, choose name instead of the ID via the selection field.
- Choose the default location (allow the choice proposed by default).
- Choose the container name (this is the domain name specified in the email received).
- Choose the volumes and applications to back up:
- Define the frequency of the backup:
Important: If you enable encryption, carefully store the encryption key! Otherwise, you will not be able to use your backup as needed. - Backup rotation enables you to avoid overloading your backup space by limiting the maximum number of backups to keep:
Find out more
This guide explains how to restart and reset your NAS. Resetting means setting the Synology you rent from Infomaniak to its original state.
Restarting Synology
You can restart your NAS via the Manager:
- Open the Manager (manager.infomaniak.com)
- Go to Synology
- Click the server concerned
- Under Quick actions, choose Restart the server
Resetting Synology
You can request the reset of your NAS via the Manager:
- Open the Manager (manager.infomaniak.com)
- Go to Synology
- Click the server concerned
- Under Quick actions, choose Reset the server
Two reset modes
You can choose between the following two reset modes:
- SOFT RESET: reset the administrator password and network settings
Partial reset may be necessary if you no longer have access to the "admin" account. It enables you to redefine a password for the "admin" account - HARD RESET: reset the operating system
Full reset is required when there is no longer access to the admin account due to erratic configuration in the DSM firewall, etc. Resetting the DSM will restore factory settings. This operation does not normally affect the disk data.
More details on the procedures here: https://www.synology.com/en-uk/knowledgebase/DSM/tutorial/General_Setup/How_to_reset_my_Synology_NAS
Cancelling the reset request
After requesting the reset, you must wait while an "in progress" item appears on your dashboard. You can request the cancellation of this reset at any time from here.