Knowledge base

Thank you for entrusting us with the management of your storage server.

This guide allows you to quickly use the essential features of your new product. In case of problems, please consult Synology's knowledgebase directly: https://www.synology.com/en-global/support

You have ordered a Synology NAS and would like to ...

• Access the Synology management interface
• Configure the firewall and increase the security of your Synology
• Create a VPN in Switzerland with a Synology NAS
• Configure your Synology to save your Mac with Time Machine

or reset a Synology, etc.: https://www.infomaniak.com/en/support/faq/admin2/synology

This guide explains how to create a custom MX record (in our example: mx.your-domain.here) to then use in your NAS MX configuration. An MX record cannot be declared directly in the form of an IP address of the type 178.123.456.789 for example.

Custom MX record

1. open the Manager (manager.infomaniak.com)
2. go to Domain
3. click on the domain name concerned
4. click on DNS Managementthen on DNS Zone
5. click the Add Entry button
6. in the window that appears, choose MX as the type of record
7. fill in the desired MX record (such as "mx.your-domain.here")
8. point the record to the desired IP address (target)
9. click the Save button

Infomaniak only takes care of the hardware part of Synology servers.

That is to say that we take care of:

• Setting up the server in our datacenter
• Installation of hard drives
• Hard disk replacement
• Restarting the server (if a hardware restart is required)
• Resetting the server

This guide provides general information on how to enhance the security of a Synology server. For your information, our support team only answers questions concerning the hardware part of Synology storage servers.

It is necessary to secure your Synology

Synology NAS are very popular and therefore suffer many hacking attempts. It is therefore important to set up your Synology correctly and protect it with a strong password. If not, it could be vulnerable to automatic scans which look for and detect all connected Synology servers throughout the world with vulnerabilities that are easy to exploit.

Some best practices to be applied to enhance the security of your Synology server:

• Systematically update the operating system of the Synology server (DSM)
• Open the Security Advisor application and do a scan to detect security problems. Implement all the proposed recommendations
• Change the default port, which is set to 5000 (e.g., 26753 or 38000)
• Enable and configure the firewall
• Disable the services and modules that are not used and not necessary for your purposes
• As far as possible, do not use MyDS
• Implement these recommendations: https://www.synology.com/fr-fr/knowledgebase/tutorials/615

Find out more: https://news.infomaniak.com/securiser-acces-synology/

This guide explains how to synchronize a Synology NAS in the Cloud with Swiss Backup, Infomaniak's Swiss backup solution, using the Cloud Sync application and OpenStack Swift.

1. Add a NAS type device

It is necessary to add a device before you can configure your NAS backup.

2. Configure Cloud Sync to back up a Synology NAS with Swiss Backup

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Cloud Sync application from the Package Center.
3. Open the Cloud Sync app.
4. If necessary, click on the + to add a new Cloud provider.
5. Cloud providers: choose OpenStack Swift from the list of providers.
   
   
   
      
6. Account setup:
   
   
   
   
   1. choose version 3 for the identity service
   2. fill in the other fields with the information received by email following the addition of the device (identity service terminal, username, password, tenant/project and domain)
   3. for the Tenant/Project and Domain fields , choose name instead of id via the selection field
        
7. Account setup:
   
   
   
   
   1. choose the location (the choice proposed by default)
   2. choose the container name (this is the domain name in the email received)
        
8. Configuration of the task: choose the name of the connection (for example OpenStack Swift), the local path (the contents to save), the remote path (the folder in which your files will be saved), the direction of the synchronization ( transfer only local modifications recommended for a backup).

We are dedicated to continuously improving our products and customer service. We take every suggestion that you share with us via our support team, on social media or on the web for improving one of our services to the department concerned, where it is discussed during their next meeting. Your needs shape our priorities and allow us to continue to improve the services that we offer you.

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Our support team is also happy to help, and can be contacted by email, chat or phone if needed.

This guide explains how to back up a Synology NAS with Hyper Backup in the Cloud with Swiss Backup , Infomaniak's Swiss backup solution.

To backup your Synology with Cloud Sync and OpenStack Swift , follow this guide instead (click here) . 

Creating the backup location

It is first required to create a backup location before you can configure the backup of your NAS.

Configuring Hyper Backup with Swiss Backup

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Hyper Backup application from the Package Center .
3. Open the Hyper Backup app .
4. If necessary, click on the + to add a new Cloud provider.
5. Cloud providers : choose OpenStack Swift from the list of providers:
   
6. Backup destination settings :
   
   1. Choose Version 3.0 for Identity Service Version
   2. Fill in the other fields with the information received by email following the creation of the backup location (identity service terminal, username, password, tenant/project and domain)
   3. For the Tenant/Project and Domain fields , choose name instead of id via the selection field
   4. Choose the default location (leave the choice offered by default)
   5. Choose the container name (this is the domain name specified in the email received)
7. Choose volumes and applications to back up:
   
8. Define the frequency of the backup and check the box to activate encryption :
   
   
   
   Warning : you must activate client-side encryption (last checkbox on the page) and keep the encryption key in a safe place so that you can use your backup if necessary.
9. Rotating backups keeps your backup location from being overloaded by limiting the maximum number of backups to keep:
   

This guide explains how to restart and reset your NAS. Resetting means setting the Synology you rent from Infomaniak to its original state.

Restarting Synology

You can restart your NAS via the Manager:

1. Open the Manager (manager.infomaniak.com)
2. Go to Synology
3. Click the server concerned
4. Under Quick actions, choose Restart the server

Resetting Synology

You can request the reset of your NAS via the Manager:

1. Open the Manager (manager.infomaniak.com)
2. Go to Synology
3. Click the server concerned
4. Under Quick actions, choose Reset the server

Two reset modes

You can choose between the following two reset modes:

1. SOFT RESET: reset the administrator password and network settings
   Partial reset may be necessary if you no longer have access to the "admin" account. It enables you to redefine a password for the "admin" account
2. HARD RESET: reset the operating system
   Full reset is required when there is no longer access to the admin account due to erratic configuration in the DSM firewall, etc. Resetting the DSM will restore factory settings. This operation does not normally affect the disk data.

More details on the procedures here: https://www.synology.com/en-uk/knowledgebase/DSM/tutorial/General_Setup/How_to_reset_my_Synology_NAS

Cancelling the reset request

After requesting the reset, you must wait while an "in progress" item appears on your dashboard. You can request the cancellation of this reset at any time from here.

Find out more

• Getting started with Synology NAS
• Linking a domain name to your Synology NAS

This guide explains how to order Synology High Availability from Infomaniak.

What is Synology High Availability NAS?

A Synology High Availability NAS combines two Synology NAS servers into a single high-availability cluster. One server assumes the role of active server, while the other becomes a passive standby server. The active server takes charge of all data requests and services, while everything is continuously replicated to the passive server.

When the active server is not available, the passive server automatically takes over to ensure that file services and applications can be recovered within a few minutes.

This infrastructure guarantees perfect redundancy in case of unforeseen incidents.

Ordering Synology High Availability (SHA)

1. Order 2 identical Synology NAS via our website (all models are compatible)
2. Contact our support team, specifying:
   • the email address associated with your Infomaniak account
   • the two NAS you want to link
3. Our support team will send you a confirmation email when everything is ready

Find out more

• Why host a Synology NAS in a datacenter?
• Rent a Synology NAS in a datacenter in Switzerland

This guide explains how to link a domain name to the Synology you are hiring from Infomaniak.

Linking a domain

1. open the admin console (https://login.infomaniak.com)
2. go to Synology
3. under Linked domains, click on Link a domain name
4. enter a domain name
5. repeat the steps if necessary for your other domains