This guide details the support offered by Infomaniak regarding the NAS Synology offer.

It is important to clearly distinguish between the services offered by Infomaniak and those offered by Synology. Infomaniak focuses on the hardware management of Synology servers, while Synology focuses on the development and support of their operating system and software. In case of software issues, it is therefore recommended to contact Synology support directly to get appropriate assistance.

Hardware vs Software

Infomaniak is a company that provides hosting and server management services. In the case of Synology NAS, Infomaniak handles only the hardware aspect of the servers. This means the company focuses on the physical management of the server and not on software or system management, handling several tasks related to setup and maintenance.

Setting up the Synology in the Infomaniak datacenter

First, Infomaniak installs the server in its datacenter, which is a data center designed to store and manage servers and data.

Hard drive installation

Then, Infomaniak installs the hard drives in the server, which allows for data and file storage.

Hard drive replacement

Infomaniak can also replace a hard drive if necessary. This may be necessary if the hard drive fails or if an upgrade is needed to improve server performance. In this case, Infomaniak replaces the faulty or outdated hard drive with a new one and configures the system to work properly.

Synology reboot (hardware reboot only)

Furthermore, if a hardware reboot is necessary to resolve an issue with the server, Infomaniak can also perform this task. A hardware reboot is a complete restart of the server, which requires physical intervention on the server itself. Infomaniak is able to carry out this type of reboot safely to avoid any data loss.

Synology Reset

Finally, Infomaniak can reset the NAS if necessary. This involves deleting all data and files on the server to reset it to its default settings. This procedure is sometimes necessary to resolve technical issues or to prepare the server for new use.

Thank you for entrusting Infomaniak with the management of your storage server NAS Synology. This guide allows you to quickly use the essential functions of your new product.

Foreword

• In case of any issues, Infomaniak supportcan only answer questions regarding the hardware of Synology storage servers.
• For questions related to the use of the DSM (operating system) consult Synology help directly ; (find out more).

Manage the Synology

• What can you do with a NAS Synology?
• 10 methods to secure access to the NAS Synology
• Synology NAS data security
• Restart and reset a Synology NAS
• Perform a speed test on NAS Synology

Back up your data

• Install an SSL Let's Encrypt certificate on a Synology NAS
• Set up a Synology NAS with Time Machine

and also…

• Back up Synology with Cloud Sync on Swiss Backup (Swift)
• Back up Synology with Hyper Backup on Swiss Backup (Swift)

Extend the functionalities

• Link a domain name to Synology Infomaniak
• Create a custom MX (for Synology NAS for example)
• Set up DynDNS with a Synology NAS
• Create a private network between servers
• Synology NAS High Availability in a Swiss data center
   

and also…

• Connect a Synology NAS with a VPN
• Create a VPN in Switzerland with a Synology NAS

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This guide details how to back up a NAS Synology using the application Hyper Backup via the OpenStack Swift protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use Cloud Sync: refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Set up Hyper Backup for NAS Synology

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the application **Hyper Backup** from the **Package Center**:
   
3. Open the Hyper Backup application.
4. Click on the ‍ to add a new Cloud provider.
5. Select OpenStack Swift from the list of providers:
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   

   • Warning: make sure to specify “name” in the drop-down menus visible above, as they usually indicate “id” by default…

7. Choose the volumes and applications to back up:
   
8. Set the frequency of the backup and check the box to enable encryption (keep the encryption key safe so you can use your backup if needed):
   
9. Backup rotation helps prevent your backup location from being overwhelmed by limiting the maximum number of backups to keep:
   

If you have insufficient backup quota on Hyper Backup or want to delete historical versions of backup data, refer to this other guide.

Restore / view backups

To restore/view your backups:

• It is possible to use any client Swift compatible Keystone V3, for example Cyberduck.
• If your backups are in a .hbk format (Synology proprietary format)…
  • … and you no longer have a NAS, download the .hbk file and use their software Hyper Backup Explorer.
  • Refer to their official guide to restore on another Synology NAS.

This guide provides indications to enhance the security of a Synology NAS.

Need to secure your Synology

Synology NAS systems are very popular and therefore face many hacking attempts. It is therefore important to properly configure your Synology and protect it with a strong password, otherwise it could be vulnerable to automatic scans that search for and detect all connected Synology devices worldwide that have easy-to-exploit vulnerabilities.

Some best practices to apply to enhance the security of your Synology:

• Regularly update the Synology operating system (DSM).
• Open the application Security Advisor and perform a scan to detect security issues. Apply all recommended actions.
• Change the default port, which is set to 5000 (for example, 26753 or 38000).
• Enable and configure the firewall.
• Disable the services and modules that are not used and not necessary for your use.
• If possible, do not use MyDS.
• Apply these Synology recommendations.

Learn more: https://news.infomaniak.com/securiser-acces-synology/

This guide explains how to create a custom MX record (mx.domain.xyz assuming that domain.xyz belongs to you) to be used later in the MX configuration of your NAS.

Custom MX record

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the blue Add a record button:
   
5. Select MX as the record type.
6. Click on Next:
   
7. Enter the desired MX record ("mx.domain.xyz" for example).
8. Point the record to the desired IP address (target).
9. Click on the Save button:
   

This guide details how to back up a NAS Synology using the application Cloud Sync via the OpenStack Swift protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use Hyper Backup (recommended): refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Set up Cloud Sync

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the application Cloud Sync from the Package Center.
3. Open the Cloud Sync application.
4. If necessary, click on the + to add a new cloud provider.
5. Select OpenStack Swift from the list of providers:
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   
    
7. After clicking Next, fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   
    
   1. Choose the location (the default choice proposed).
   2. Choose the container name (this is the domain name in your device information).
8. Task configuration: enter...
    
   1. … the connection name (e.g., OpenStack Swift)
   2. … the local path (the content to be backed up)
   3. … the remote path (the folder where your files will be saved)
   4. … the synchronization direction (transfer only local changes recommended for a backup)

This guide explains how to link a domain name to the NAS Synology that you rent from Infomaniak.

Associate a domain

To connect your domain name to the Synology:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Link a domain name (in the Associated domains section):
   
4. Enter a domain name.
5. Repeat the operation if necessary for your other domain names.

This guide explains how to restart and reset a NAS Synology (resetting it means restoring the device to its factory settings) that you rent from Infomaniak.

Preamble

• It is possible to choose one of the two following reset modes:
  1. SOFT RESET: reset the administrator password and network settings
     • Partial reset may be necessary if you no longer have access to the "admin" account.
     • It allows you to redefine a password for the "admin" account…
  2. HARD RESET: reset the operating system
     • A full reset is necessary when there is no longer access to the admin account due to erratic configuration in the DSM firewall, etc.
     • Resetting the DSM allows you to return to factory settings. This operation does not normally affect the data on the disks.
• Refer to the official guide on this topic.

Restart the Synology NAS

It is possible to restart the NAS directly from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the Restart server button (in the Quick actions section).

Reset the Synology NAS

It is possible to request the reset of your NAS from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the Reset the server button (in the Quick Actions section).

Cancel the reset request

Once the reset has been requested, you must wait and an element "in progress" will appear on your dashboard. At the same place at any time request cancellation of this reset if necessary.

This guide explains how to perform a speed test from the command line (iPerf CLI) between your computer and your Synology NAS. These tests can help you evaluate the download and upload speeds of your Internet connection to and from your NAS.

Configuration of the Speedtest tool

To install the package SynoCli Monitor Tools:

1. From the DSM interface, go to the Package Center.
2. Click on the Settings button in the taskbar, then go to the Package Source tab.
3. Click on the Add button.
4. Fill in the fields as follows:
   • Name : SynoCommunity
   • Location : https://packages.synocommunity.com/
5. Confirm the two windows by clicking on OK.
6. In the left menu, a new tab labeled Community will appear.
7. Select it, then install the package SynoCli Monitor Tools.

Enabling the SSH connection

To enable the SSH service:

1. In the DSM interface, open the Control Panel.
2. Click on the Terminal & SNMP tab on the left menu.
3. Check the box Enable SSH service.
4. Click on Apply to validate.
   • If you no longer need the SSH connection after the test, you can uncheck this box to disable the service.

Starting the iPerf server

To connect to the NAS via SSH, from a terminal application (command line interface, CLI) on your device:

1. Run the following command:

   ssh nom_utilisateur_dsm@ip_du_synology

2. Enter the password for your DSM account, then press Enter.

3. Once connected via SSH, launch the iPerf server with the following command:

   iperf3 -s

Speed test launch

To download and run the iPerf3 client:

1. Download the iPerf3 executable for your operating system from the official site.
2. Open a new console.
3. Navigate to the folder where the iPerf3 executable is located.

4. Run the following command:

   iperf3 -c ip_du_synology

5. The results of the tests will appear after a few seconds. You will then be able to view the bandwidth throughput for uploads and downloads between your computer and your Synology NAS.

This guide explains how to connect to the operating system of a NAS Synology hosted by Infomaniak.

DSM Access

To activate and manage a Synology NAS hosted by Infomaniak:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the Activate my Synology button.
4. Please wait while your Synology is being activated.
5. Click on Manage my Synology from the Quick Actions block.

It is then recommended to familiarize yourself with this other guide to secure your NAS Synology.