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    Knowledge base FAQ - Knowledge base Synology
      15 FAQ(s) found
      Start up guide: Synology NAS

      Thank you for entrusting us with the management of your storage server.

      This guide allows you to quickly use the essential features of your new product. In case of problems, please consult Synology's knowledgebase directly: https://www.synology.com/en-global/support

      You have ordered a Synology NAS and would like to ...

      • Access the Synology management interface
      • Configure the firewall and increase the security of your Synology
      • Create a VPN in Switzerland with a Synology NAS
      • Configure your Synology to save your Mac with Time Machine

      or reset a Synology, etc.: https://www.infomaniak.com/en/support/faq/admin2/synology


      Our support service will only answer the questions concerning the hardware part of the Synology storage servers. If you have any questions related to the use of the Synology NAS Operating System (DSM), please contact Synology directly: https://www.synology.com/en-global/support


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      Confidentiality of data hosted

      Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

      Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

      Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).



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      Presentation of Infomaniak services

      The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

      This guide will help you familiarize yourself with the main products we offer.

      Domain name

      Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.  

      • Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
      • Domain Privacy: the solution to protect the Whois data of your domains
      • Renewal Warranty: the guarantee you will never lose your domains

      Web and Email Service

      Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

      Web + Email Service (popular)

      • to create your sites with your email addresses
      • 100 GB of space (expandable)
      • 5 email addresses (expandable)
      • optimized for WordPress and over 100 CMS
      • 80 Elegant Themes plugins and themes included
      • enables you to manage multiple websites (20 sites included)

      Email Service

      • to create your professional email addresses
      • 5 email addresses (expandable)
      • unlimited attachment size
      • spam and virus protection
      • webmail with synching of contacts and calendars

      Managed Cloud server

      • to create your sites with dedicated resources and technology
      • as easily managed as classic Web hosting
      • optimized for WordPress and over 100 CMS
      • Elegant Themes plugins and themes included
      • can be used to manage multiple hostings and websites (5 hostings and 20 sites included)
      • customized and scalable configuration
      Unmanaged Cloud server with Windows et Linux
      • to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
      • dedicated resources not shared with other clients
      • customizable and scalable configuration

      Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

      • enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
      • horizontal and vertical resource resizing on the fly
      • ideal to deploy site and app clusters (WordPress, Magento, etc.)
      • payment according to consumption
      Synology NAS in a Swiss datacenter
      • flexible storage space (from 4 to over 40 TB)
      • Internet connection faster than 60 Gbps
      • unlimited traffic
      Very High Availability Hosting
      • for organizations that must guarantee the availability of their sites/applications
      • uptime guaranteed up to 100% by SLA
      • load balancing with clusters of Web servers and databases
      • based on a minimum of 5 servers distributed in several Infomaniak datacenters

      SSL Certificates

      • to encrypt the traffic on your sites and protect your visitors
      • free Let's Encrypt SSL certificates with automatic renewal
      • Sectigo professional EV and DV certificates
      • very reasonable rates
      • activation in just 1 click

      Video and audio hosting

      Over 1000 Swiss and European radio and television stations already use our services.

      • Video and audio on demand (VOD/AOD)
      • Video streaming
      • Audio streaming

      Professional tools

      kDrive (alternative to Dropbox)

      • to sync your data and collaborate via all your devices
      • data replication in three different physical locations
      • online office suite compatible with Word, Excel and PowerPoint files
      • migration in 1 click from Dropbox, Google Drive and One Drive

      Newsletter tool

      • to send newsletters to an unlimited number of contacts
      • no subscription and no commitment
      • very competitive, sliding rates
      • advanced statistics

      WorkSpace

      • to manage your email, contacts and addresses on line
      • collaborative Swiss webmail
      • contact and calendar synching
      • included free of charge with all email addresses managed by Infomaniak

      Housing / Colocation

      • to install your servers, NAS, etc. in our Tier 3+ datacenters
      • located in Geneva, Switzerland
      • certified renewable energy
      • flexible and transparent
      • ISO 14001, ISO 50001, ISO 27001

      Swiss Backup

      • enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
      • replication of backups in three different physical locations
      • automatic data encryption for greater security

      Guest management

      • enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
      • management of groups of guests
      • relance automatique des invitĂ©s
      • mobile application to check guests


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      Enabling an MX Record mail server (e.g. in NAS Synology)

      An MX record cannot be declared directly in the form of an IP address such as 178.123.456.7

      Customised MX record

      1. open the Manager (manager.infomaniak.com)
      2. go to Domain
      3. click on the domain name concerned
      4. click onManage DNSthen on Zone DNS
      5. Add an entryin the window that appears, select MX as thetype of record
      6. complete the MX record desired (e.g. like "mx.your-domain.here")
      7. to point the record to the desired IP address (target)
      8. You may then use this record (mx.your-domain.here) in your MX configuration on your NAS device.



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      Strengthening the security of a Synology storage server

      This guide provides general information on how to enhance the security of a Synology server. For your information, our support team only answers questions concerning the hardware part of Synology storage servers.

      It is necessary to secure your Synology

      Synology NAS are very popular and therefore suffer many hacking attempts. It is therefore important to set up your Synology correctly and protect it with a strong password. If not, it could be vulnerable to automatic scans which look for and detect all connected Synology servers throughout the world with vulnerabilities that are easy to exploit.

      Some best practices to be applied to enhance the security of your Synology server:

      • Systematically update the operating system of the Synology server (DSM)
      • Open the Security Advisor application and do a scan to detect security problems. Implement all the proposed recommendations
      • Change the default port, which is set to 5000 (e.g., 26753 or 38000)
      • Enable and configure the firewall
      • Disable the services and modules that are not used and not necessary for your purposes
      • As far as possible, do not use MyDS
      • Implement these recommendations: https://www.synology.com/fr-fr/knowledgebase/tutorials/615

      Find out more: https://news.infomaniak.com/securiser-acces-synology/



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      Linking a domain name to the Synology product

      This guide explains how to link a domain name to the Synology you are hiring from Infomaniak.


      Linking a domain

      1. open the admin console (https://login.infomaniak.com)
      2. go to Synology
      3. under Linked domains, click on Link a domain name
      4. enter a domain name
      5. repeat the steps if necessary for your other domains


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      Changing the billing period (frequency)

      This guide explains how to change the billing frequency for our products.

      To change the frequency of your invoices:

      1. Open the Manager (https://manager.infomaniak.com)
      2. Click on the relevant product type (e.g., hosting, cloud server, etc.)
      3. Click on the name of the product concerned
      4. click on Manage
      5. click on Change my plan
      6. Select your preferred billing frequency (only possible above a certain amount)
      7. Confirm the change
       

      If you are switching from annual billing to monthly or from quarterly to monthly, only change the billing frequency during the month before the end of the current period. For example, if you paid or renewed your Cloud hosting for 1 year on 1 January 2019, do not change the billing frequency before 1 December 2019, otherwise you will be charged again for any remaining months in 2019 and you will need to contact our customer service in order to get a refund.



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      Share a review or a suggestion concerning an Infomaniak product

      We are dedicated to continuously improving our products and customer service. We take every suggestion that you share with us via our support team, on social media or on the web for improving one of our services to the department concerned, where it is discussed during their next meeting. Your needs shape our priorities and allow us to continue to improve the services that we offer you.

      What product does your suggestion concern?

      • Domains: French / English / German / Italian / Spanish
      • Web hosting: French / English / German / Italian / Spanish
      • Email Service and Infomaniak Mail: French/ English / German / Italian / Spanish
      • kDrive: French / English / German / Italian / Spanish
      • Cloud servers: French / English / German / Italian / Spanish
      • Jelastic Cloud: French / English / German / Italian / Spanish
      • Newsletter tool: French / English / German / Italian / Spanish
      • SSL certificates: French / English / German / Italian / Spanish
      • Housing and data center: French / English / Germany / Italian / Spanish
      • Audio streaming: French / English / German / Italian / Spanish
      • Video streaming: French / English / German / Italian / Spanish
      • VOD / AOD: French / English / German / Italian / Spanish
      • Synology NAS: French / English / German / Italian / Spanish
      • Swiss Backup: French / English / German / Italian / Spanish
      • Guest Manager: French / English / German / Italian / Spanish
      • Swiss Transfer: French / English / German / Italian / Spanish
      • Public Cloud: French / English / German / Italian / Spanish

      Our support team is also happy to help, and can be contacted by email, chat or phone if needed.



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      Swiss Backup: Backing up a Synology NAS with Hyper Backup and OpenStack Swift

      This guide explains how to back up a Synology NAS with Hyper Backup and Swiss Backup, the Swiss backup solution of Infomaniak. To back up your Synology with Cloud Sync and OpenStack Swift. Please follow this guide: https://faq.infomaniak.com/2277.

      1. Creation of the backup space

      It is first necessary to create a backup space before you are able to configure your NAS backup.

      2. Configuration of Hyper Backup with Swiss Backup

      1. Log in to the administration interface of your Synology NAS (DSM).
      2. If necessary, install the Hyper Backup app from the Packets centre.
      3. Open the Hyper Backup app.
      4. If necessary, click the + to add a new Cloud provider.
      5. Cloud providers: choose OpenStack Swift in the supplier list.
        sign
      6. Settings for the backup destination::
        sign
        1. Choose the 3.0 version for the version of the identity service.
        2. Fill in the other fields with the information received by email when creating the backup space (identity service terminal, user name, password, tenant/project and domain).
        3. For the Tenant/Project and  Domain fields, choose name instead of the ID via the selection field.
        4. Choose the default location (allow the choice proposed by default).
        5. Choose the container name (this is the domain name specified in the email received).
      7. Choose the volumes and applications to back up:
        sign
      8. Define the frequency of the backup:

        sign
        Important: If you enable encryption, carefully store the encryption key! Otherwise, you will not be able to use your backup as needed.
      9. Backup rotation enables you to avoid overloading your backup space by limiting the maximum number of backups to keep:
        sign

      Find out more

      • Configuring Swiss Backup with Cloud Sync
      • Getting started with Swiss Backup


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      Synology: restarting and resetting the NAS

      This guide explains how to restart and reset your NAS. Resetting means setting the Synology you rent from Infomaniak to its original state.

      Restarting Synology

      You can restart your NAS via the Manager:

      1. Open the Manager (manager.infomaniak.com)
      2. Go to Synology
      3. Click the server concerned
      4. Under Quick actions, choose Restart the server

      Resetting Synology

      You can request the reset of your NAS via the Manager:

      1. Open the Manager (manager.infomaniak.com)
      2. Go to Synology
      3. Click the server concerned
      4. Under Quick actions, choose Reset the server

      Two reset modes

      You can choose between the following two reset modes:

      1. SOFT RESET: reset the administrator password and network settings
        Partial reset may be necessary if you no longer have access to the "admin" account. It enables you to redefine a password for the "admin" account
      2. HARD RESET: reset the operating system
        Full reset is required when there is no longer access to the admin account due to erratic configuration in the DSM firewall, etc. Resetting the DSM will restore factory settings. This operation does not normally affect the disk data.

      More details on the procedures here: https://www.synology.com/en-uk/knowledgebase/DSM/tutorial/General_Setup/How_to_reset_my_Synology_NAS

       Once the reset is complete, log in again with the "admin" username without entering a password and set one immediately afterwards.

      Cancelling the reset request

      After requesting the reset, you must wait while an "in progress" item appears on your dashboard. You can request the cancellation of this reset at any time from here.

      Find out more

      • Getting started with Synology NAS
      • Linking a domain name to your Synology NAS


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      Infomaniak

      About Infomaniak Infomaniak is recruiting Press space Infomaniak blog

      Support

      Assistance 7/7 Knowledge base Documentation API REST

      Partnerships

      Affiliate program Create a call for tenders Become a reseller

      Ecology

      Green hosting Certificates & award

      Follow our development


      ©Copyright 2022 Infomaniak
      Contracts - Data Protection - Site map
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