Knowledge base

¡Gracias por elegir el servicio de venta de entradas de Infomaniak!

Esta herramienta te permite gestionar todos los aspectos de tu venta de entradas en línea: la gestión de tus eventos, la creación de una taquilla en línea, el control de tus entradas y el seguimiento de tus ventas y clientes.

Esta guía te permite utilizar rápidamente las funciones esenciales. En caso de problemas, consulta nuestra base de conocimientos antes de ponerte en contacto con nuestro equipo de soporte.

Configuración y gestión de la taquilla

• Crear tu taquilla
• Crear y gestionar un evento
• Crear eventos con múltiples representaciones
• Asignar un plano de asientos a un evento
• Cómo utilizar los pases
• Gestionar ofertas promocionales
• Crear vales de regalo
• Gestionar métodos de pago
• Crear formularios de inscripción para clientes

Visualización de entradas y creación de la taquilla en línea

• Gestionar opciones de la taquilla en línea
• Modificar la apariencia de la entrada 
• Poner en línea la taquilla en tu sitio web 

Gestión avanzada de eventos y pases

• Gestión de zonas tarifarias 
• Tarifas de grupo

Herramientas de marketing

• Envío automático de emails 2 días antes del evento
• Publicar eventos en el portal Infomaniak.events
• Portal Infomaniak: Agrupar eventos de tu taquilla

Venta y control de entradas

Venta directa y venta a través de revendedores

• Venta directa desde la taquilla
• Dar acceso a revendedores para vender directamente desde la taquilla
• Importar entradas de revendedores externos

Equipo de venta y control

• Pedir equipo de venta y control
• Formatos de entradas disponibles
• Configuración y uso de paquetes de venta: entradas para espectáculos y cine
• Configuración y uso de la impresora para pases
• Escaneo de entradas - Dispositivo Android
• Escaneo de entradas con nuestros escáneres

Gestión de solicitudes de clientes

• El cliente no puede pagar con tarjeta de crédito: Verificación a realizar
• Enviar un email o SMS a todos los visitantes de un evento
• Intercambiar entradas desde la taquilla
• Activar el intercambio de entradas en la taquilla para los visitantes
• Reembolso de clientes (próximamente)
• Seguro de cancelación
• Cancelar pedidos o entradas

Seguimiento de ventas y clientes

• Comprobar pedidos y ventas (próximamente)
• Consultar estadísticas (próximamente)
• Consultar informes de ventas
• Consultar comisiones de Infomaniak (próximamente)
• Recibir extractos de los pagos de Infomaniak (próximamente)

Uso avanzado

• API de la taquilla
• Conectar la taquilla con Zapier
• Personalización avanzada de la taquilla en línea (HTML, CSS o JS)

Preguntas frecuentes

• ¿Cuál es la diferencia entre la herramienta de venta de entradas y el gestor de invitados? 
• ¿Cuáles son los costos reales de la venta de entradas?

This guide explains how to configure the tickets that visitors to your events on Infomaniak Ticketing will receive. It is possible to configure the information and images which will appear on the tickets.

Access the ticket visuals menu

1. Log in to your Infomaniak space
2. Go to the Ticketing service
3. In the left-hand menu, under Boutique / Go live, click on Ticket visual

Customisation of basic information

The following ticket information will be recovered in the event settings and the information entered by the customer:

• Designation: the name of the event. This option cannot be disabled, but the text can be modified with regard to the event in the Ticket template option of the event concerned
• The event date
• The event time
• The door opening time if defined in the event
• The event address
• The name and first name of the customer and/or the reseller, if these are indicated
• The booking number
• The ticket number (for pre-printed tickets)
• The name of the company if this is indicated

Modify the tickets visual

print@home tickets

These tickets are intended to be printed directly by the customers with a conventional printer. To modify the content of the ticket:

• Top image: the background image on the ticket can be modified here. It should be noted that the text might not be legible if the the image includes contrasts making it difficult to distinguish the letters.
• Text in the centre of the ticket: it is possible to modify the text in the middle of the ticket. If the text runs onto the image at the bottom of the page, the latter cannot be displayed
• Bottom image: this will contain the general terms and conditions as standard, but can be replaced by a customised image.
  
  

Other formats

The other formats are intended to be used by the organiser, and therefore cannot be sent to the customers automatically by email.

• Show format: For printing with a thermal printer (available for rental - INSERT LINK)
  
  
• Pre-printed format: it is possible to configure ticket which will be printed by the organiser using a conventional printer on A4 paper.
  
  
• Cinema format: the format used at the cinema to print with a thermal printer
  
  
  

Backup and use the templates

It is possible, and recommended, to backup the tickets visual as a new template. The backup button is located at the bottom of the ticket visual customisation page

It will then be possible to select it to revise it or define it as the default ticket.

Find out more

• Quckstart guide for the ticketing service

This guide explains how the cancellation insurance works that is available to customers of your ticketing service.

Via its partner, Allianz Suisse, Infomaniak offers customers who purchase their tickets via the online ticketing service a cancellation insurance which, under certain conditions, allows them to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number

Allianz
044 283 32 22
info.ch@allianz.com

Find out more

• Start-up guide: ticketing service
  
• Exchange a ticket via the counter
• Enable exchange mode for your customers
• Reimburse customers who cancel
• Ticket cancellation

This guide explains how to assign a seating plan to the events on your Infomaniak ticketing service tool.

Request allocation of a seating plan

To use a seating plan for an event of your choice, you must create the seating plan and assign it via the customer account associated with the ticketing service. To do that, please send us the following information using our contact form :

• The name of the venue or room
• The address of the venue or room
• A file containing the seating plan (pdf, excel, csv format, etc.) with the row and seat numbers
• The account on which the ticketing service can be found

The seating plan will be created and assigned to your Infomaniak account

Tariff

Allocation of the seating plan costs CHF 200 or EUR 200. An invoice will be sent to you at the address indicated on the Infomaniak account.

How to link a seating plan to an event

Once the seating plan has been created and allocated to your account, it must be selected via the event for which it will be used.

1. Log in to your Infomaniak space
2. Go to the ticketing service
3. Via the left-hand menu, under Programme, click on Events
4. Create an event or go to an existing event and click on Manage and Change to access the linking menu
5. Select the desired seating plan
   
   
   

Find out more

• Start-up guide: ticketing service
• Manage the parameters of an event

This guide explains how to activate and use the "test" payment method allowing orders to be placed without using your credit card.

This test payment method enables you to make payments on the online ticketing service as your customers do using a test bank card. This creates a real reservation with real tickets but with zero commission.

Prerequisites: Add the email address to the customer database

In the event that the address of the administrator is not yet registered as a client, it will be necessary to add it: 

1. From the side menu on the left, select Sales then click on Customers
2. Click on Add a customer and fill in the fields
   
   

Enable the "Test credit card” payment method

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service product and select the ticketing service concerned
3. Via the left-hand side menu, select Sales then click on Payment methods
4. Activate the test credit card payment method
   
   
   

Use the card to place test orders

1. Access the online ticketing service
2. Log in to the ticketing service using the email address of the ticketing service account administrator
   
   
   
   
3. Place an order and select the test credit card payment method
4. Enter the following information when placing the order:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiry date: any date in the future
   • 3D-Secure Password : Checkout1! (Indicated directly on the field to be filled)
     
     
     
     



5. Complete the order

Find out more

• Start-up guide: ticketing service
  
• Cancel an order
  

This guide explains how to access the tickets page and the ticket reports via your Infomaniak ticket office.

Access the tickets page

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticket office product and select the ticket office concerned
3. In the left-hand side menu, select Sales then click on Tickets
   
   


4. The Tickets page displays the tickets for a single event or a set of events
5. This page allows you to see the following information at a glance:
   
   
   
   
   • The summary of your ticket list (total number of tickets including those still to be paid, refunded or cancelled)
   • The number of tickets scanned
   • The number of participants
   • The zone, the price and the participant’s seat
   • The status of the ticket
   • The ticket order number

Actions on the tickets

When one or more tickets are selected, it is possible to perform the following actions on them:

• Scan / unscan (reinitialise the participant’s input)
• Cancel tickets (only if they are free)
• Print in the desired format (print@Home, pre-printed, thermal, show, cinema)

Search options

Numerous filters are available to you to refine your ticket searches, such as:

• By entering an order date interval
• By entering a scan date interval
• By selecting the sales channel (client shop, retailer / administrator)
• By selecting the type of ticket (normal or pass)
• By selecting the order status of the ticket
• By selecting a price

All the results of these searches can be exported using the Export button

Here are the different ticket formats available for on-site sale.

Printing with Thermal Printer

• Show Format : 82 x 203.2 mm
  
  
• Cinema Format: 101.6 x 76.2 mm
  
  

Using Digital Tickets

You can also send digital tickets directly to the customer's email address. To do this, when finalizing the order, you just need to link a customer record and the option to send tickets will appear directly on the order validation window.

This guide explains how to create an event on your Infomaniak ticketing tool.

Create an Event

1. Log in to your Infomaniak space
2. Go to the Ticketing  section
3. From the left menu, under Programming, click on Events
4. Click on add an event

Set Up the Event

Define Event Information

• Event name that will be displayed on the ticketing platform and on the tickets
• Event category to identify the event and associate it with other events of the same type on the Infomaniak events portal
• Keywords to find the event on the Infomaniak events portal
  
  
  
  
• Event poster and other images associated with your event
  
  
  
• Description of the event as it will appear on the online ticketing platform during the purchase by visitors.
• Set a specific ticket template to use for this event
• Define if the event is private or not. Leave this option disabled if you want your event to be visible on the Infomaniak portal
  
  
  

Set the Event Venue

In a venue with free seating

• Seats are not assigned when purchasing a ticket. 
• It is possible to define a new venue or an existing venue. 
• For an event taking place at a physical address, the address indicated will then be automatically detected, and the map will be generated on the event page. It is possible to move the red pointer directly on the map to correct the address

In a venue with numbered seats

• Allows you to define a seating plan linked to the event.
• It will thus be possible to assign seats on the seating plan when purchasing a ticket or a pass
• To create or assign a venue to the ticketing, you will need to contact our support service

No venue or virtual 

• For any event that does not take place at a physical location (online)
• Allows not to assign a venue or address

The option Stream the event online allows you to use Infomaniak Streaming tool to broadcast your events live.

Add Dates to the Event

• Choose the date and time of the event
• It is possible to add an end date, for example if the event takes place over several days
• The opening time as well as the duration of opening the doors allows you to manage the arrival time of visitors
• It is also possible to change the text of the door opening hours to have text that suits your event.
• It is possible to create an event with multiple dates for the event
• The option of online scheduling/event publication allows you to define how many days in advance the event becomes available online for customers
  
  
• The last option allows you to set online and on-site sales closures. They will, by default, be set at the start of the event for online sales, and 1 day after the event for resellers and the organizer
  
  

Manage Rates

This page allows you to define zones (standing area, grandstand, VIP, etc.), quotas, as well as rates for ticket sales. The following guides go into more detail on managing the various points

• Manage rates by zones
• Manage advanced parameters
• Add a group rate
  
  

Preview of the Page and Publication

With your event configuration complete, you can preview the sales page for this event, and you can choose to make the event available immediately or to keep it hidden from sale for now.

The event is now ready for sale. You can modify it at any time and track sales from the event page

Learn More 

• Getting Started Guide: Ticketing
  
• How to create a pass for your subscriptions or ticket packs

This guide explains how to exchange a ticket via Infomaniak’s Ticketing tool. If you have the wrong date or tickets, this operation will allow you to make an exchange and order new tickets using the Ticketing service

Enter the tickets to be exchanged

1. Go to the organiser’s ticketing service, as if ordering tickets
2. Scroll to the bottom of the page and click on the button Ticket exchange
   
   
   
   
3. In the new window, enter the email address used when booking, and the number(s) of your tickets and click on Validate
   
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step

Order the new tickets

1. Proceed as you would for a normal ticket order, choosing the new event and date, and the number of tickets to be ordered.
2. When the basket is validated, the exchanged tickets will be shown as credits at the top of the page.
   
   
   
3. Complete the order, and if necessary, pay the balance of the basket

This guide explains how to set up invoicing payment via the Infomaniak Ticketing tool. It's very practical for allowing your customers to pay for their order later.

In case of bank transfer, the payment will go directly to your bank account configured in your ticketing system. This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activating Invoicing Payment

1. Login to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing product and select the relevant ticketing
3. From the left sidebar menu, select Sales then click on Payment Methods
   
   


4. Enable the payment method: Invoicing Payment
   
   

Invoicing Payment Configuration

Payment Information by Invoice

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document.

Customization of Invoicing Payment Method

You can customize the invoice to address it to the client and add a personalized message.

Here is an example of customization with the above parameters:

Payment Method Settings

The following settings allow you to manage the use of this payment method

1. The possibility to choose the availability of this payment method:
    - customer: for online orders by the visitor
    - reseller and administrator: for web and mobile counter
2. The possibility to set a deadline for using this payment method for an order. It will still be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field.
3. Add processing fees to cover the management costs of this payment method.

Payment Deadline

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline using the following two parameters:

1. the number of days before each reminder
2. the number of reminders

By default, the deadline is 30 days after the order. A reminder will automatically be sent 10 days and 20 days after the order date. On the 30th day, the order will be canceled, and an email will be sent to the customer to inform them of the cancellation of their order.

Validating an Order Pending Payment

There are several ways to validate a payment method:

From the Manager:

1. Login to your Infomaniak space 
2. Go to the Ticketing product and select the relevant ticketing
3. From the left sidebar menu, go to Sales, Orders then click on an order pending payment
4. Go to the Transactions tab, hover over the unvalidated invoicing payment and click on the Validate icon
   
   


From the Web Counter

1. Login to the Web Counter
2. Perform a search for orders pending payment by:
   • Order number
   • Customer name

3. Click on the order pending payment
4. Go to the Transaction tab and click on the Validate icon
   
   

From the Mobile Counter

1. Login to the Mobile Counter
2. Perform a search for orders pending payment
3. From the list of payment methods, choose the one to validate and select Confirm
   
   
   
   

Learn More:

• Ticketing: Payment Deadline
• Ticketing: Creating Multi-date Events
• Ticketing: Broadcasting a Streaming Event