Thank you for choosing the Infomaniak ticketing service, which allows you to manage all aspects of your online ticketing: event management, ticket creation, ticket control, and tracking of your sales and customers. These guides will help you quickly use the essential functions.

Setting up and managing ticketing

• Create your ticketing
• Create and manage an event
• Create events with multiple performances
• Assign a seating plan to an event
• How to use passes
• Manage promotional offers
• Create gift vouchers
• Manage payment methods
• Create registration forms for customers

Ticketing launch, marketing

• Manage online ticket shops ^NEW
• Automatic email sending 2 days before the event
• List an event on leprogramme.ch
• Connect ticketing to Zapier
• Ticketing API

Advanced event and pass management

• Manage price zones

Ticket sales and control

Direct sales and reseller sales

• Direct sales at the counter
• Give access to resellers selling directly from the counter
• Import reseller tickets

Sales and control equipment

• Order sales and control equipment
• Available ticket formats
• Setup and use of sales packs: event and cinema tickets
• Setup and use of the pass printer
• Scan tickets - Android device
• Scan tickets with our scanners

Managing customer requests

• Customer unable to pay with credit card: Check to be made
• Exchange tickets at the counter
• Enable ticket exchange for visitors on the ticket page
• Refund customers
• Cancellation insurance
• Cancel orders or tickets

Tracking sales and customers

• View sales reports
• Understand Infomaniak's commissions

This guide explains how to configure the information and images that will appear on the tickets your event visitors will receive (as part of the Infomaniak ticketing system).

Managing Ticket Visuals

Prerequisites

• Create an event to access the mobile ticket visuals options. 

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the relevant event.
3. Click on Ticketing Portal in the left-hand side menu.
4. Click on Ticket Visual.

Customizing Basic Information

The following information will be retrieved from the event settings and the data provided by the customer:

• Designation: the name of the event. This option cannot be disabled, but the text can be modified in the event’s Ticket Template option.
• The event date
• The event time
• The door opening time if set in the event
• The event address
• The name and surname of the customer and/or reseller if provided
• The reservation number
• The ticket number (for pre-printed tickets)
• The company name if provided

Default Image Size

The minimum image size is 1138x524 px, but the recommended size is 1307x605 px (+ ratio 9:4.17).

Editing Ticket Visuals

Print@Home Tickets 

These tickets are intended to be printed directly by customers with a regular printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It’s important to note that the text may not be readable if the image has contrasts that prevent the letters from being distinguishable.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will by default contain the terms and conditions of sale, but it can be replaced with a custom image.
  

Other Formats

Other formats are intended to be used by the organizer, and therefore cannot be sent to clients automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Pre-printed Format: It is possible to configure tickets to be printed by the organizer with a regular printer on A4 sheets. 
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and Use Templates

It is possible, and recommended, to save the ticket visual as a new template. The save button is located at the bottom of the ticket visual customization page:

You can then select it to work on it again, or set it as the default ticket:

This guide explains how to set up donations (within the framework of the ticketing system Infomaniak).

Preamble

• By offering donations, you offer customers the opportunity to support your organization or event.
• Donations paid online will have an applied commission related to bank charges.
• Donation campaigns may be active or inactive but will in all cases remain visible at the window level:
  

Implementation of donations

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Donations in the left side menu.
5. Click on Add Donation:
   
6. Inform the fields on the wizard and click the Save button at the bottom of the page:
   
7. If necessary, return to a higher level from the upper line and repeat in point 5 to create additional donation campaigns:
   

This guide explains how the cancellation insurance works that is available to customers of your ticketing service.

Via its partner, Allianz Suisse, Infomaniak offers customers who purchase their tickets via the online ticketing service a cancellation insurance which, under certain conditions, allows them to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number

Allianz
044 283 32 22
info.ch@allianz.com

Find out more

• Start-up guide: ticketing service
  
• Exchange a ticket via the counter
• Enable exchange mode for your customers
• Reimburse customers who cancel
• Ticket cancellation

This guide explains how to assign a room plan to events (as part of the ticketing system Infomaniak).

Request the allocation of a room plan

In order to be able to use a room plan on an event of your choice, you must create the room plan and assign it to the customer account associated with the ticket office.

To do so, please contact Infomaniak supportandsend the following information:

1. The name of the place or room.
2. The address of the place or room.
3. A file with room plan (pdf format, excel, csv, etc.) with rows and seats numbers.
4. The account on which the ticket office is located.

The room plan will be created and assigned to your Infomaniak account.

Tariff

The allocation of the room plan costs CHF / EUR 200.-.

The invoice will be sent to the address indicated on the Infomaniak account.

Link a room plan to an event

Once the room plan has been created and assigned to your account, you must select it on the event on which to use it.

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Create an event or go to an existing event and click on Manage and Edit to find the menu of the place.
6. Choose a desired room plan:
   

This guide explains how the commissions applied to your sales (as part of the ticketing system Infomaniak).

Free tickets

Infomaniak does not apply any commission on the sale of free tickets.

• If the price of your tickets is CHF 0.- or € 0.-, you will not pay anything on the sale of these tickets.
  • Attention: it is the value of the ticket that is authentic and not the method of payment.
  • A paid ticket validated with the free payment/invitation method is therefore not considered a free ticket.
• For the creation of a free rate for your guests, take note of this other guide.

Paid tickets

The Infomaniak commissions for paid tickets are composed of 3 parts:

1. One fixed commission which remains constant regardless of the price of the ticket or method of payment
2. One commission as a percentage of the price of the ticket, applied on any online sale
3. The bank charges online transactions that vary according to the method of payment used.

How are commissions paid?

• Infomaniak commissions will be calculated automatically when the monthly count is generated.
• It will be deducted from the monthly sales amount if the balance is sufficient.
• An invoice will be sent to you if the balance is insufficient.

This guide explains how to activate and use the "test" method of payment (in the context of the ticketing system Infomaniak) allows you to make orders without using your credit card.

Preamble

• This method of testing payment allows you to make payments on online ticketing as your customers do with a test credit card.
• This creates a real reservation with real tickets, but a commission at 0.
• This method of payment is visible only when you are logged in to the shop with an administrator's account and the administrator is linked to a customer form (see prerequisites below).

Activate payment method "Credit Card Test"

Prerequisites

• Add the email address to the customer database, in case the administrator's address is not yet entered as a customer:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the ticket office concerned by the event.
  3. Click on Sales in the left side menu.
  4. Click on Clients in the left side menu.
  5. Click on Add Client and fill in the fields:
     

Next:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Sales in the left side menu.
4. Click on Methods of payment in the left side menu:
   
5. Pass the toggle switch button on ON to the right of the item Test credit card:
   

Use card to perform test orders

To this end:

1. See you at the ticket office online.
2. Log in to the ticket office using an email address of an administrator of the ticket office account:
   
3. Make an order, and when choosing the payment method, choose the Credit card Test.
4. Enter the following information when ordering:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiry date: 01/32 or any date in the future
   • Password for the 3D-Secure: Checkout1! (specified directly on the field to be completed)
     
5. Finish the command...

This guide explains how to duplicate an event as part of the ticketing system Infomaniak, in a unique or recurring way.

Preamble

• If necessary, take note of this other guide on the duplication of an event on a second ticket office.

Duplicate an event

To duplicate an event, season or previous edition e.g.:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameassigned to the ticket office on which the event to be duplicated is located.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Click on the action menu ⋮ located to the right of the event to be duplicated.
6. Click on Duplicate:
   
7. On the modal that opens, choose to duplicate the event in a unique way (only once) or in a recurring way (several times):
   • Recurrent duplication allows you to duplicate the event over the entire period by choosing the dates (Monday to Sunday) for which you want this event to be duplicated.
8. Indicate if necessary the new event name, dates and other settings of your event's representations.
9. Click on Confirm to launch the duplication.

Once the duplicate has been executed, refresh the page and determine whether the events should be visible for customers or hidden for customers and/or resellers, or complete for customers and/or resellers. You can also duplicate seats in the case of numbered rooms.

This guide explains how to access the tickets page and the ticket reports (as part of the Infomaniak ticketing system).
 

Accessing the tickets page

To do this:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the relevant event.
3. Click on Sales in the left side menu.
4. Click on Tickets in the left side menu:
   

The Tickets page allows you to view tickets for a single event or a set of events and quickly see the following information:

• A summary of your ticket list (total number of tickets, including those to be paid, refunded, and canceled)
• The number of scanned tickets
• The number of participants
• The participant’s zone, rate, and seat
• The ticket status
• The ticket order number

Actions on tickets (print, export, ...)

When one or more tickets are selected, the following actions are possible:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets participant entry)
• Export tickets/passes in CSV format

Search options

Many filters are available to refine your ticket searches, such as:

• Setting an order date range
• Setting a scan date range
• Selecting the sales channel (customer shop, reseller/Administrator)
• Selecting the ticket type (regular or pass ticket)
• Selecting the ticket order status
• Selecting a price

All results from these searches can be exported in CSV format using the Export button:

This guide explains how to create a new event (within the Infomaniak ticketing system).

Create an event

To do this:

1. Click here to access your product management on Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the Add an event button.

Configure the event

Define event information

• Event name that will be displayed on the ticketing system and tickets.
• Event category that will help identify the event and associate it with other events of the same type on the Infomaniak events portal.
• Keywords to find the event on the Infomaniak events portal.
  
  
   
• Event poster and other images associated with your event.
  
  
• Event description as it will be visible on the online ticketing system during purchase by visitors.
• Define a specific ticket template to use for this event.
• Define whether the event is private or not. Leave this option disabled if you want your event to be visible on the Infomaniak.events portal.
  

Define the event location

In a venue with free seating

• Seats are not assigned when purchasing tickets.
• It is possible to define a new venue or use an existing one.
• For an event taking place at a physical address, the address will be automatically detected and the map will be generated on the event page. You can move the red pointer directly on the map to correct the address

In a venue with numbered seats

• Allows you to define a seating plan linked to the event.
• It will be possible to assign seats on the seating plan when purchasing a ticket or pass.
• To create or assign a room to the ticketing system, you will need to contact Infomaniak support.

No venue or virtual

• For any event that does not take place in a physical location (online).
• Allows you to not assign a venue or address.

The Stream event online option allows you to use Infomaniak's Streaming tool to broadcast your events live.

Add dates to the event

• Choose the date and time of the event.
• It is possible to add an end date, e.g., if the event takes place over several days.
• The opening time and duration of doors opening allows you to manage visitor arrival times.
• It is also possible to change the text of the doors opening times to have text that suits your event.
• It is possible to create an event with multiple dates for the event.
• The online programming/event publication option allows you to define how many days in advance the event becomes accessible online for customers:
  
• The last option allows you to set the closing times for online and on-site sales. By default, they will be set to the start of the event for online sales, and 1 day after the event for resellers and the organizer:
  

Manage rates

This page allows you to define zones (standing area, bleachers, VIP, etc.), quotas, and rates for ticket sales. Check out this other guide about rates by zones.

Page preview and publication

Once your event configuration is complete, you can preview the sales page for this event, and you can choose to make the event available immediately or keep it hidden from sale for now.

The event is now ready for sale. You can modify it at any time and track sales.