Thank you for choosing the Infomaniak ticketing service, which allows you to manage every aspect of your online ticketing: event management, online ticket office setup, ticket control, and tracking of your sales and customers. These guides allow you to quickly use the essential functions.

Setting up and managing ticketing

• Set up your ticketing
• Create and manage an event
• Create events with multiple performances
• Assign a seating plan to an event
• How to use passes
• Manage promotional offers
• Create gift vouchers
• Manage payment methods
• Create registration forms for customers

Online ticketing, marketing

• Pre-publication checklist
• Manage online ticket shops
• Automatic email sending 2 days before the event
• List an event on theprogramme.ch
• Connecting the ticketing system to Zapier
• Ticketing API

Advanced event and pass management

• Management of fare zones

Ticket sales and control

Direct sales and reseller sales

• Direct sale from the ticket booth
• Grant access to resellers who can sell directly from the ticket booth
• Import tickets from third-party resellers

Sales and control equipment

• Order the sales and control equipment
• Available ticket formats
• Setting up and using sales packs: show and cinema tickets
• Setting up and using the printer for passes
• Scan tickets - Android device
• Scan tickets with our scanners

Customer support requests

• The client cannot pay with their credit card: verification to be carried out
• Exchange tickets from the ticket office
• Enable ticket exchange at the box office for visitors
• Customer refunds
• Cancellation insurance
• Cancel orders or tickets

Tracking sales and customers

• View sales reports
• Understand the commissions Infomaniak

This guide explains how to configure the information and images that will appear on the tickets that visitors to your events will receive (as part of the ticketing system Infomaniak).

Manage ticket visuals

Prerequisites

• Create an event to access the mobile ticket visual options.

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Ticketing Portal in the left sidebar.
4. Click on Ticket Design.

Customization of basic information

The tickets will display the following information, retrieved from the event settings and the information provided by the customer:

• Designation: the name of the event. This option cannot be disabled, but the text can be modified at the event level in the Ticket Template option of the relevant event.
• The event date
• The event time
• The door opening time if it is set in the event
• The address of the event
• The customer's first and last name and/or the reseller's if these are provided
• The reservation number
• The ticket number (for pre-printed tickets)
• The company name if it is provided

Default image size

The minimum image size is 1138x524 px but what is recommended: 1307x605 px (+ ratio 9:4.17).

Change the ticket design

The print@home tickets

These tickets are intended to be printed directly by customers using a standard printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It is important to note that the text may not be readable if the image has contrasts that do not allow the letters to be distinguished.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will contain the general terms and conditions by default, but they can be replaced with a custom image.
  

The other formats

The other formats are intended for use by the organizer and therefore cannot be sent to customers automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Pre-printed format: It is possible to configure tickets that will be printed by the organizer with a standard printer on A4 sheets.
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and use templates

It is possible, and recommended, to save the ticket design as a new template. The save button is at the bottom of the ticket design customization page:

It will then be possible to select it for further editing, or set it as the default ticket:

This guide explains how to set up donations (within the framework of the ticketing system Infomaniak).

Introduction

• By offering donations, you give customers the opportunity to support your organization or event.
• Online donations will have a commission applied related to banking fees.
• Donation campaigns can have an active or inactive status but will remain visible at the ticket office in all cases:
  

Setting up donations

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Donations in the left sidebar.
5. Click on Add a donation:
   
6. Fill in the fields in the assistant, then click on the Save button at the bottom of the page:
   
7. If necessary, go back one level using the breadcrumb trail at the top and restart at step 5 to create additional donation campaigns:
   

This guide explains how the cancellation insurance works, which is available to customers as part of the ticketing system Infomaniak.

How the cancellation insurance works

Infomaniak offers, through its partner Allianz Suisse, customers who purchase their tickets online, a cancellation insurance that allows, under certain conditions, to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number:

Allianz
+41 (0)44 283 32 22
info.ch@allianz.com‍

Please familiarize yourself with the terms and conditions.

This guide explains how to assign a seating plan to events (within the framework of the ticketing system Infomaniak).

Request a seating plan assignment

To use a seating plan for an event of your choice, you must create the seating plan and assign it to the customer account associated with the ticketing system.

To do this, please contact Infomaniak support and send the following information:

1. The name of the venue or room.
2. The address of the venue or room.
3. A file with the seating plan (format pdf, excel, csv, etc.) with the row and seat numbers.
4. The account on which the ticketing system is located.

The seating plan will be created and assigned to your Infomaniak account.

Price

The assignment of the floor plan costs CHF / EUR 200.-.

The invoice will be sent to the address indicated on the Infomaniak account.

Linking a floor plan to an event

Once the floor plan has been created and assigned to your account, you need to select it for the event you want to use it for.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Create an event or go to an existing event and click on Manage and Edit to find the venue menu.
6. Select the desired floor plan:
   

This guide explains how the commissions applied to your sales work (within the framework of the ticketing system Infomaniak).

Free tickets

Infomaniak applies no commission on the sale of free tickets.

• If the price of your tickets is CHF 0.- or 0.- €, you will not pay anything for the sale of these tickets.
  • Attention: it is the value of the ticket that counts, not the payment method.
  • A paid ticket validated with the free/invitation payment method is therefore not considered a free ticket.
• For creating a free ticket price for your guests, refer to this other guide.

The paid tickets

The Infomaniak commissions for paid tickets are made up of 3 parts:

1. A fixed commission that remains constant regardless of the ticket price or payment method
2. A percentage commission on the price of the ticket, applied to all online sales
3. The banking fees for online transactions, which vary depending on the payment method used.

How are commissions paid?

• The Infomaniak commissions will be automatically calculated when the monthly statement is generated.
• It will be deducted from the monthly sales amount if the balance is sufficient.
• An invoice will be sent to you in case the balance is insufficient.

This guide explains how to activate and use the "test" payment mode (within the framework of the Infomaniak ticketing system) to make orders without using your credit card.

Preamble

• This test payment mode allows you to make payments on the online ticketing system just like your clients do with a test credit card.
• This creates a real reservation with real tickets, but with a 0% commission.
• This payment method is only visible when you are logged into the shop with an administrator account and that account is linked to a customer record (see prerequisites below).

Enable the "Credit Card Test" payment mode

Prerequisites

• Add the email address to the customer database, in case the administrator's address is not yet registered as a customer:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the ticketing system related to the event.
  3. Click on Sales in the left sidebar.
  4. Click on Clients in the left sidebar.
  5. Click on Add a client and fill in the fields:
     

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Turn the toggle switch ON to the right of the carte de crédit test element:
   

Use the card to place test orders

For this:

1. Go to the online ticketing platform.
2. Log in to the ticketing system using an email address of an administrator of the ticketing account:
   
3. Make a purchase, and when choosing the payment method, select the Test credit card.
4. Enter the following information during the order:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiration date: 01/32 or any date in the future
   • Password for 3D-Secure: Checkout1! (entered directly in the field)
     
5. Complete the order…

This guide explains how to duplicate an event, within the framework of the ticketing system, in a unique or recurring manner.

Preamble

• If necessary, refer to this other guide regarding duplicating an event on a second ticketing system.

Duplicate an event

To duplicate an event, season or previous edition for example:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system where the event to be duplicated is located.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the action menu ⋮ located to the right of the event to be duplicated.
6. Click on Duplicate:
   
7. In the modal that opens, choose to duplicate the event uniquely (once) or recurrently (multiple times):
   • Recurrent duplication allows you to duplicate the event throughout the period by choosing the dates (Monday to Sunday) for which you want this event to be duplicated.
8. If necessary, specify the new name of the event, the new dates, and other performance parameters of your event.
9. Click on Confirm to start the duplication.

Once the duplication is executed, refresh the page and then determine if the events should be visible to customers or hidden from customers and/or resellers, or complete for customers and/or resellers. You can also duplicate the seats in the case of numbered rooms.

This guide explains how to access the tickets page and the ticket reports (within the framework of the ticketing system Infomaniak).

Access the tickets page

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Tickets in the left sidebar:
   

The Tickets page allows you to view tickets for a single event or a set of events and see at a glance the following information:

• The summary of your ticket list (total number of tickets, including those to be paid, refunded, canceled)
• The number of tickets scanned
• The number of attendees
• The zone, the price and the seat of the participant
• The ticket status
• The ticket order number

Actions on tickets (print, export, …)

When one or more tickets are selected, it is possible to perform the following actions:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets the participant's entry)
• Export tickets/passes in CSV format

Search options

Many filters are at your disposal to refine your ticket searches, such as:

• By setting a date range for the order
• By setting a scan date range
• By selecting the sales channel (client shop, reseller/Administrator)
• By choosing the ticket type (regular or pass ticket)
• By choosing the order status of the ticket
• By selecting a price

The results of these searches can be exported in CSV format via the Export button:

This guide explains how to create a new event (within the framework of the ticketing system Infomaniak).

Create an event

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the button Add an event.

Set up the event

Set the event information

• Event name which will be displayed on the ticketing and on the tickets.
• Category of the event which will allow you to identify the event and associate it with other events of the same type on the infomaniak events portal.
• Keywords to find the event on the infomaniak events portal.
  
  
   
• Event poster and other images associated with your event.
  
  
• Event description as it will be visible on the online ticketing platform when purchased by visitors.
• Define a ticket template specific to use for this event.
• Define whether the event is private or not. Leave this option disabled if you want your event to be visible on the ‍portal infomaniak‍.events.‍
  

Define the event location

In a venue with free seating

• Seats are not assigned when purchasing a ticket.
• It is possible to define a new location or an existing one.
• For an event taking place at a physical address, the address indicated will be automatically detected and the map will be generated on the event page. It is possible to move the red pointer directly on the map to correct the address.

In a venue with numbered seats

• Allows you to define a seating plan linked to the event.
• It will thus be possible to assign seats on the seating plan when purchasing a ticket or a pass.
• To create or assign a room to the ticketing, you will need to contact Infomaniak support.

No location or virtual

• For any event that does not take place in a physical location (online).
• Allows you not to assign a location or address.

The Stream the event online option allows you to use the Infomaniak Streaming tool to broadcast your events live.

Add dates to the event

• Select the date and time of the event.
• It is possible to add an end date, for example if the event takes place over several days.
• The opening time as well as the duration of the door opening allows to manage the arrival time of visitors.
• It is also possible to change the text of the door opening hours to have text that suits your event.
• It is possible to create an event with multiple dates for the event.
• The online scheduling/publication option for the event allows you to set how many days in advance the event becomes accessible online for customers:
  
• The last option allows you to set the closures of online and on-site sales. By default, they will be set at the start of the event for online sales, and 1 day after the event for resellers and the organizer:
  

Manage prices

This page allows you to define the areas (standing area, tiered seating, VIP, etc.), quotas, and prices for ticket sales. Refer to this other guide for information on pricing by zones.

Preview of the page and publication

Once your event configuration is complete, you can preview the event sales page, and you can choose to make the event available immediately or keep it hidden from sales for now (refer to this other guide to check the essential points before going live).

The event is now ready for sale. You can modify it at any time and track sales.