Thank you for choosing the Infomaniak ticketing service, which allows you to manage every aspect of your online ticketing: event management, online ticket office setup, ticket control, and tracking of your sales and customers. These guides allow you to quickly use the essential functions.

Setting up and managing ticketing

• Set up your ticketing
• Create and manage an event
• Create events with multiple performances
• Assign a seating plan to an event
• How to use passes
• Manage promotional offers
• Create gift vouchers
• Manage payment methods
• Create registration forms for customers

Online ticketing, marketing

• Pre-publication checklist
• Manage online ticket shops
• Automatic email sending 2 days before the event
• List an event on theprogramme.ch
• Connecting the ticketing system to Zapier
• Ticketing API

Advanced event and pass management

• Management of fare zones

Ticket sales and control

Direct sales and reseller sales

• Direct sale from the ticket booth
• Grant access to resellers who can sell directly from the ticket booth
• Import tickets from third-party resellers

Sales and control equipment

• Order the sales and control equipment
• Available ticket formats
• Setting up and using sales packs: show and cinema tickets
• Setting up and using the printer for passes
• Scan tickets - Android device
• Scan tickets with our scanners

Customer support requests

• The client cannot pay with their credit card: verification to be carried out
• Exchange tickets from the ticket office
• Enable ticket exchange at the box office for visitors
• Customer refunds
• Cancellation insurance
• Cancel orders or tickets

Tracking sales and customers

• View sales reports
• Understand the commissions Infomaniak

This guide explains how to configure the information and images that will appear on the tickets that visitors to your events will receive (as part of the ticketing system Infomaniak).

Manage ticket visuals

Prerequisites

• Create an event to access the mobile ticket visual options.

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Ticketing Portal in the left sidebar.
4. Click on Ticket Design.

Customization of basic information

The tickets will display the following information, retrieved from the event settings and the information provided by the customer:

• Designation: the name of the event. This option cannot be disabled, but the text can be modified at the event level in the Ticket Template option of the relevant event.
• The event date
• The event time
• The door opening time if it is set in the event
• The address of the event
• The customer's first and last name and/or the reseller's if these are provided
• The reservation number
• The ticket number (for pre-printed tickets)
• The company name if it is provided

Default image size

The minimum image size is 1138x524 px but what is recommended: 1307x605 px (+ ratio 9:4.17).

Change the ticket design

The print@home tickets

These tickets are intended to be printed directly by customers using a standard printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It is important to note that the text may not be readable if the image has contrasts that do not allow the letters to be distinguished.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will contain the general terms and conditions by default, but they can be replaced with a custom image.
  

The other formats

The other formats are intended for use by the organizer and therefore cannot be sent to customers automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Pre-printed format: It is possible to configure tickets that will be printed by the organizer with a standard printer on A4 sheets.
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and use ticket templates

It is possible, and recommended, to save the ticket design as a new template. The save button is at the bottom of the ticket design customization page:

It will then be possible to select it for further editing, or set it as the default ticket:

This guide explains how to set up donations (within the framework of the ticketing system Infomaniak).

Introduction

• By offering donations, you give customers the opportunity to support your organization or event.
• Online donations will have a commission applied related to banking fees.
• Donation campaigns can have an active or inactive status but will remain visible at the ticket office in all cases:
  

Setting up donations

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Donations in the left sidebar.
5. Click on Add a donation:
   
6. Fill in the fields in the assistant, then click on the Save button at the bottom of the page:
   
7. If necessary, go back one level using the breadcrumb trail at the top and restart at step 5 to create additional donation campaigns:
   

This guide explains how the cancellation insurance works, which is available to customers as part of the ticketing system Infomaniak.

How the cancellation insurance works

Infomaniak offers, through its partner Allianz Suisse, customers who purchase their tickets online, a cancellation insurance that allows, under certain conditions, to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number:

Allianz
+41 (0)44 283 32 22
info.ch@allianz.com‍

Please familiarize yourself with the terms and conditions.

This guide explains how to configure the floor plan when it has been activated for an event (as part of the ticketing system Infomaniak). 

Prerequisites

• Have, and have activated, a floor plan for the event in question.
• Have activated and created at least one pricing zone.

Apply the zones to the floor plan

To access the event pricing from the ticketing system:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the date in the calendar to access the pricing…

Once in this menu, it is necessary to have at least one zone activated:

1. Click on the action menu ⋮ located to the right of the relevant zone.
2. Make sure the box “Seated zone” is checked:
   
3. A seat symbol should be next to the name of the zone in the list of prices.
4. Click next on the “Manage the seating plan” button above the zones to open the seating plan management menu:
   

The logic here is to assign a zone to each seat, row, or section according to the event's needs.

For example, below, we can see a green zone and a red zone. To assign seats to a zone:

1. Select the seats by hovering over them, or to select an entire row, click on its number.
   • Click on each seat to configure it; a black circle will surround them, indicating that they are selected.
   • It is possible to click on the name of each row (A, B, C) to select all the seats in the row, and even to click on the name of the section (here, right, left, middle) to select all the seats in the section.
2. Click then on the zone to link to the selected seats.
   • In the Zones menu that appears in the lower half of the page, click on the zone to assign.
   • The background color of the selected seats will change to the color of the zone.
3. Repeat the operation for each remaining zone to be assigned.

Block online sales for a seat/row/section

It may be necessary to prevent certain seats from being purchased through the online store. To do this, it is possible to set sales restrictions from the seating plan:

1. To block the sales of certain specific seats, open the seating plan management menu as explained above, and select (black circle) the seats/rows/sections.
2. Instead of selecting the zones in the bottom menu, choose the type of Access:
   • No restriction = default state, customers can purchase the seat
   • For organizers only = Only people with Admin status on the organization can purchase tickets from the ticket booth
   • Reserved for resellers = Resellers can make purchases from the ticket booth (normal users/collaborators on the organizer with sales rights)

Once the plan is configured and in order, the seats are ready to be put on sale. Be sure not to forget to add a price to each zone!

See who is assigned to a specific seat

To obtain information about seat assignments and identify who has reserved or occupied each seat according to the floor plan, you can use the plan management menu, which displays purchased seats with an orange fill.

If you click on the seat, the order information is displayed, and a link to the customer record is provided:

This guide explains how to assign a seating plan to events (within the framework of the ticketing system Infomaniak).

Introduction

• The seating plan allows participants to select their seats via an interactive interface.
• This feature allows them to precisely visualize the location of their seats relative to the stage or the field before finalizing their reservation.

Request a seating plan

To use a seating plan for an event of your choice, you must create the seating plan and assign it to the customer account associated with the ticketing system.

To do this, please contact Infomaniak support and send the following information:

1. The name of the venue or room.
2. The address of the venue or room.
3. A file with the seating plan (format pdf, excel, csv, etc.) with the row and seat numbers.
4. The account on which the ticketing system is located.

The seating plan will be created and assigned to your Infomaniak account.

Price

The assignment of the seating plan costs CHF / EUR 200.-. The invoice will be sent to the address indicated on the Infomaniak account.

Linking a seating plan to an event

Once the seating plan has been created and assigned to your account, you need to select it for the event you want to use it for.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Create an event or go to an existing event and click on Manage and Edit to find the venue menu.
6. Choose a desired seating plan:
   

Familiarize yourself with this other guide to configure the seating plan once it has been activated.

This guide explains how the commissions applied to your sales work (within the framework of the ticketing system Infomaniak).

Free tickets

Infomaniak applies no commission on the sale of free tickets.

• If the price of your tickets is CHF 0.- or 0.- €, you will not pay anything for the sale of these tickets.
  • Attention: it is the value of the ticket that counts, not the payment method.
  • A paid ticket validated with the free/invitation payment method is therefore not considered a free ticket.
• For creating a free ticket price for your guests, refer to this other guide.

The paid tickets

The Infomaniak commissions for paid tickets are made up of 3 parts:

1. A fixed commission that remains constant regardless of the ticket price or payment method
2. A percentage commission on the price of the ticket, applied to all online sales
3. The banking fees for online transactions, which vary depending on the payment method used.

How are commissions paid?

• The Infomaniak commissions will be automatically calculated when the monthly statement is generated.
• It will be deducted from the monthly sales amount if the balance is sufficient.
• An invoice will be sent to you in case the balance is insufficient.

This guide explains how to activate and use the "test" payment mode (within the framework of the Infomaniak ticketing system) to make orders without using your credit card.

Preamble

• This test payment mode allows you to make payments on the online ticketing system just like your clients do with a test credit card.
• This creates a real reservation with real tickets, but with a 0% commission.
• This payment method is only visible when you are logged into the shop with an administrator account and that account is linked to a customer record (see prerequisites below).

Enable the "Credit Card Test" payment mode

Prerequisites

• Add the email address to the customer database, in case the administrator's address is not yet registered as a customer:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the ticketing system related to the event.
  3. Click on Sales in the left sidebar.
  4. Click on Clients in the left sidebar.
  5. Click on Add a client and fill in the fields:
     

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Turn the toggle switch ON to the right of the carte de crédit test element:
   

Use the card to place test orders

For this:

1. Go to the online ticketing platform.
2. Log in to the ticketing system using an email address of an administrator of the ticketing account:
   
3. Make a purchase, and when choosing the payment method, select the Test credit card.
4. Enter the following information during the order:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiration date: 01/32 or any date in the future
   • Password for 3D-Secure: Checkout1! (entered directly in the field)
     
5. Complete the order…

This guide explains how to duplicate an event, within the framework of the ticketing system, in a unique or recurring manner.

Preamble

• If necessary, refer to this other guide regarding duplicating an event on a second ticketing system.

Duplicate an event

To duplicate an event, season or previous edition for example:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system where the event to be duplicated is located.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the action menu ⋮ located to the right of the event to be duplicated.
6. Click on Duplicate:
   
7. In the modal that opens, choose to duplicate the event uniquely (once) or recurrently (multiple times):
   • Recurrent duplication allows you to duplicate the event throughout the period by choosing the dates (Monday to Sunday) for which you want this event to be duplicated.
8. If necessary, specify the new name of the event, the new dates, and other performance parameters of your event.
9. Click on Confirm to start the duplication.

Once the duplication is executed, refresh the page and then determine if the events should be visible to customers or hidden from customers and/or resellers, or complete for customers and/or resellers. You can also duplicate the seats in the case of numbered rooms.

This guide explains how to access the tickets page and the ticket reports (within the framework of the ticketing system Infomaniak).

Access the tickets page

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Tickets in the left sidebar:
   

The Tickets page allows you to view tickets for a single event or a set of events and see at a glance the following information:

• The summary of your ticket list (total number of tickets, including those to be paid, refunded, canceled)
• The number of tickets scanned
• The number of attendees
• The zone, the price and the seat of the participant
• The ticket status
• The ticket order number

Actions on tickets (print, export, …)

When one or more tickets are selected, it is possible to perform the following actions:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets the participant's entry)
• Export tickets/passes in CSV format

Search options

Many filters are at your disposal to refine your ticket searches, such as:

• By setting a date range for the order
• By setting a scan date range
• By selecting the sales channel (client shop, reseller/Administrator)
• By choosing the ticket type (regular or pass ticket)
• By choosing the order status of the ticket
• By selecting a price

The results of these searches can be exported in CSV format via the Export button: