Knowledge base

No, the "Tickets to control printing" procedure that you can find in the "Ticket control" enables you to generate or print an "excel" file to control manually the tickets for the event at the entrance of the venue.

We recommend this procedure for events having sold less than 100 tickets.

At any moment you can mark tickets as "used" on the ticketing tool for all tickets manually checked. You simply need to do a search by "ticket barcode" (bottom left of the ticket) to mark the ticket in question from the "Reservation details".

We can also provide you with a 1D reader to confirm or cancel tickets quickly.

Infomaniak provides all of its event organiser clients with access control readers for checking tickets. There are four different methods for checking admission.

When you set up your organiser account on the admin console, an identification code is automatically generated and assigned to you. This code enables you to log in to the barcode readers.

To find out more about the different ways of checking tickets, you can also visit this page.

The tickets sales invoice statement is monthly. It's generated at the beginning of the month for the previous month.

You can access it regularly and to print it, go to your administration console and select::

- the "Accountancy" menu, then
- Accounts balance

In "Refunded and archived receipts", select the statement wanted and print the pdf file (global statement or in detail)

The printing of the statement is possible only if the monthly period has been archived.

This guide explains how to assign a seating plan to the events on your Infomaniak ticketing service tool.

Request allocation of a seating plan

To use a seating plan for an event of your choice, you must create the seating plan and assign it via the customer account associated with the ticketing service. To do that, please send us the following information using our contact form :

• The name of the venue or room
• The address of the venue or room
• A file containing the seating plan (pdf, excel, csv format, etc.) with the row and seat numbers
• The account on which the ticketing service can be found

The seating plan will be created and assigned to your Infomaniak account

Tariff

Allocation of the seating plan costs CHF 200 or EUR 200. An invoice will be sent to you at the address indicated on the Infomaniak account.

How to link a seating plan to an event

Once the seating plan has been created and allocated to your account, it must be selected via the event for which it will be used.

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the ticketing service
3. Via the left-hand menu, under Programme, click on Events
4. Create an event or go to an existing event and click on Manage and Change to access the linking menu
5. Select the desired seating plan
   
   
   

Find out more

• Start-up guide: ticketing service
• Manage the parameters of an event

This guide explains how to access the tickets page and the ticket reports via your Infomaniak ticket office.

Access the tickets page

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticket office product and select the ticket office concerned
3. In the left-hand side menu, select Sales then click on Tickets
   
   


4. The Tickets page displays the tickets for a single event or a set of events
5. This page allows you to see the following information at a glance:
   
   
   
   
   • The summary of your ticket list (total number of tickets including those still to be paid, refunded or cancelled)
   • The number of tickets scanned
   • The number of participants
   • The zone, the price and the participant’s seat
   • The status of the ticket
   • The ticket order number

Actions on the tickets

When one or more tickets are selected, it is possible to perform the following actions on them:

• Scan / unscan (reinitialise the participant’s input)
• Cancel tickets (only if they are free)
• Print in the desired format (print@Home, pre-printed, thermal, show, cinema)

Search options

Numerous filters are available to you to refine your ticket searches, such as:

• By entering an order date interval
• By entering a scan date interval
• By selecting the sales channel (client shop, retailer / administrator)
• By selecting the type of ticket (normal or pass)
• By selecting the order status of the ticket
• By selecting a price

All the results of these searches can be exported using the Export button

This guide explains how to sell excess seats at an event using the Ticketing tool. This allows you to create a quota of seats in addition to the maximum number of seats. This can be useful, for example, to be able to easily sell new seats from the box office a few minutes before the start of the show if not all the spectators with reservations have shown up.

Add seats to an event

1. Log in to your Infomaniak account
2. Go to Ticketing
3. From the left-hand menu, in the Scheduling menu, click on Events
4. On the Pricing tab, activate the option Manage number of seats per zone
5. Click on the Add a zone button, select a seat quota and add the prices
   
6. In the Visibility field, select the icon on the right of the newly created zone to hide the sales zone from the public
7. Selling tickets from the box office for the reserved zone

Find out more

• Start-up guide: ticketing service
• Exchange a ticket via the ticket office
• Cancellation insurance

This guide explains how to create an event that will be broadcast via our streaming service.

Prerequisites:

• an Infomaniak ticket shop for the creation of the event
• a streaming product to broadcast the event. Do you have a doubt about your monthly bandwidth needs?

Streaming your event

A dedicated page has been created to ensure that only people who have purchased a ticket to your event will have access to the event.

Creating a virtual event

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the ticket shop and select the ticket shop concerned
3. In the left-hand side menu, click on Programming > Events > Add event
4. Enter the information relating to your event
5. At the place stage, select: No location, or virtual, then select: Livestream the event and choose the stream you want to use to broadcast your event
   
   

Changing an event that has already been created

You can change or add a location to an event that has already been created, for example to make it available via a streaming service.

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the ticket shop and select the ticket shop concerned
3. In the left-hand side menu, click on Programming > Events > select the event concerned
4. Click on the Manage button then select Modify
5. Under the address of the venue of your event, click on Livestream the event and choose the stream you want to use to broadcast your event
6. To activate the seats for the livestream, you must:
   1. either click on theicon to the right of the current tariff, click on Modify and tick the box: The livestreamed event as well as the box: The actual event
   2. or click on Add zone, tick the box: The livestreamed event and enter the number of seats available for the livestreamed event
      
7. Click on Save

Find out more

• What are the different ways of integrating the online ticket shop?
• Video streaming startup guide
• encoding software which are compatible Infomaniak streaming

This guide explains how to create events with several performances using the ticketing tool.

Create a multi-date event

1. Log on to your Infomaniak space (manager.infomaniak.com)
2. Go to Ticketing
3. From the left-hand menu under Scheduling, click on Events
4. Click on add event
5. At the Date and Location stage, it will be possible to choose the option Several performances
   
   


6. An interface with a calendar appears; choose the start date of the event
7. You can define if the event lasts several days, weeks, months or if it is recurrent several times in the same day
   
   
8. Once the event is created and opened for sale, it’s possible to follow the progress of the orders for each date with the help of a display in List mode
   
   

Find out more

• Quickstart guide: ticketing service
• How do I duplicate a one-off or recurring event?
• How do I change and customise the sales status of my event?

This guide explains how to set up the Exchange payment method via Infomaniak’s Ticketing tool. This payment method will allow your customers to exchange the tickets they have for new tickets.

Enable the payment method under Ticketing

• Log in to your Infomaniak space (manager.infomaniak.com)
• Go to Box office and select the box office concerned
• From the left-hand menu under Sales click on Payment methods
  
  
  
  
  
  
• Activate Exchange
  
  
  
  
• Tick the box Client in order to activate this option for customers on the online box office
• Then specify the fees linked to this operation that the customer will have to pay to exchange the tickets
  
  
  

Once the option has been enabled, your customers will find the option to exchange the tickets at the bottom of the box office page.

Find out more

• Ticketing: how to exchange tickets using the online ticketing service for visitors

This guide explains how to connect Infomaniak’s Ticketing service to the Zapier management tool.

Establish the connection with Infomaniak’s Ticketing service

1. Go to the Zapier site and create an account if necessary
2. Create a new Zap
3. When choosing the applications to use, type Infomaniak Ticketing in the search bar and select the choice
4. When Zapier asks for identification, use the login and password of the Infomaniak account linked to the Ticketing

Depending on the volume of customers and/or events that you manage, you may be asked to subscribe to a paying plan for Zapier and/or your CRM. We cannot be held responsible for these costs under any circumstances.