This guide details the technical and administrative aspects of hosting multiple websites on the same platform.

Technically speaking

A hosting encompasses multiple websites. It is therefore possible to add several websites to a hosting (multi-site/multi-domain management). In this case, the resources of the hosting (disk space, databases, script execution time and memory, etc.) are shared among the different websites of the hosting.

The basic Serveur Cloud plan includes a certain number of hostings (for example 5) and a higher number of websites (for example 20). In this example, this means that you can create 20 websites (with 20 different domain names/subdomains) that you can freely organize across your 5 hostings.

Administratively

At the Organization level on the Infomaniak Manager, management and access rights cannot be assigned to a specific website on a hosting plan. A user you add to the Organization will not be able to have a right limited to a single site; they will always access the entire hosting plan.

However, it is possible to create an FTP user restricted to a specific folder on the server (in this case, it should be limited to the folder containing the site).

Limited management of one site among others on the same hosting can also be considered directly within the tool used for the site (WordPress user management for example).

This guide explains the differences between Infomaniak's web hosting offers to help you choose the best solution according to your IT needs.

Starter Web Hosting

Free Web Hosting

The Starter web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a website (basic pages in HTML language only - no PHP, no database) even without any particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your websites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional-grade, latest-generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web Hosting

With a Cloud Server, the resources allocated to you are not shared with other customers and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hostings (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as web hostings - you manage the sites in the same way.
• A VPS allows you to manage your server 100% autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that powers kDrive, Swiss Backup, and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.

With personalized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, the same goes for Kubernetes Service.

Jelastic Cloud

Custom web hosting with the technologies of your choice

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offer:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide details the Managed Cloud Server offer from Infomaniak and the VPS offer from Infomaniak, which are intended for different uses.

Preamble

• Infomaniak offers two advanced hosting solutions:
  1. the Managed Cloud Server, which allows you to create multiple hosts (FTP/SSH spaces) on which you add your sites (Apache vhosts),
  2. and the VPS (Virtual Private Server), which offers complete administrative freedom and meets different needs.

Managed Cloud Server

The Cloud Server allows you to go beyond the limits of shared hosting. You can create and distribute your sites as you wish, define the root directory of each site, and adjust parameters such as memory_limit and max_execution_time.

Integrated tools are provided: cronjobs, Site Creator, simplified installation of WordPress, access and error logs (logs). It is also possible to add specific Apache modules or install a caching system.

The software environment is managed by Infomaniak (FastCGI, PHP-FPM). You do not have complete freedom to configure the server (no arbitrary software installation), but certain specific programs can be installed.

VPS (unmanaged)

The VPS gives you full control over the server, but it is your responsibility. Infomaniak manages the hardware and installs the version of Linux or Windows chosen at the time of ordering. No software intervention is performed by Infomaniak: you administer the system, install, and configure the software.

You can restart the server via the Infomaniak Manager. A snapshot system is available (excluding the VPS Lite offer).

Video content and alternatives

If your project mainly involves a large volume of videos, it is often preferable to separate video streaming from the main hosting. Associated with shared hosting, the Infomaniak VOD/AOD space allows you to efficiently store and stream videos, support traffic spikes, and obtain detailed viewing statistics.

Migration between Cloud Server and VPS

There is no automatic migration solution between a Managed Cloud Server and a VPS. To switch from one offer to another, you must cancel the product you no longer use and order the new offer. Infomaniak refunds, upon request, any new server if the cancellation occurs within 30 days of the order.

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hostings, and how to set up an effective backup policy if the backups automatically and freely provided do not meet your availability or security needs.

Web Hostings (Starter, Shared, Cloud Server)

Refer to these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting,
• of specific databases,
• of a Web Application (Wordpress & Apps),
• of Cloud Server SSH crons.

Refer to these guides to backup and restore:

• a hosting with Swiss Backup and Acronis (simple),
• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also refer to https://faq.infomaniak.com/snapshot.

Hostings v1 (old 60 Go offer)

• View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
• Restore this data.

Mail

• Restore messages from Infomaniak automatic backups.
• Restore contacts or calendar events.
• Save the current content of a mail account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup box,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from Infomaniak automatic backups.
• Restore an expired domain in the redemption period.

This guide explains how to customize the limits of a site hosted on a Web Hosting or a Cloud Server.

Unlock or adjust the limits of a site

To access the website management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
3. Click on Manage under Advanced settings:
   
4. Click on the PHP / Apache tab.

You can, for example...

• ... unlock for 60 minutes the memory limit (memory_limit = 1280 MB) and the maximum script execution time (max_execution_time = 60 minutes):
  
  • This unlock is possible up to 10 times per year.
• ... customize the limits of:
  • max_execution_time (in seconds)
  • memory_limit (in MB)
  • post_max_size & upload_max_filesize (maximum file size for upload, in MB)
  • Cloud Server only: Max children (see this other guide)
  • Cloud Server only: Max input time

Maximum values by hosting type

This guide explains what you need to determine as a website visitor if you encounter a 403 error to resolve this issue.

What is the 403 error?

The HTTP 403 error code generally means that access to a resource is denied to the client by the server.

In what case does this error occur?

The user is not authenticated: the server requires the user to identify themselves to access the resource. This can be the case for private pages requiring authentication, for example.

The user is authenticated but does not have the necessary permissions: the server recognizes the user but does not authorize them to access the requested resource due to permission or role restrictions. This cause of 403 error may be an incorrect permission issue on a folder or file. For a folder, the error message is of type "403 Forbidden", for a file, "failed to open stream: Permission denied". In this case, you must verify that the permissions of your folders/files are correct, i.e., a minimum of 644 for a file and 755 for a folder. Refer to this other guide.

The user's IP address is blocked or restricted: the server may block access to a specific IP address for security reasons, protection against attacks... Refer to this other guide.

The requested resource does not exist on the server: in this case, the server returns a 403 error instead of a 404 error to avoid disclosing confidential information. If you are simply trying to access your homepage or a part of your site by indicating an address of type www.domain.xyz or www.domain.xyz/folder/ make sure there is a homepage named "index.html or .htm or .php" placed in the correct location (at the root of your FTP space, in the /web directory, or in the /folder/ directory). Refer to this other guide.

Additionally, check that there are no uppercase letters in the file name; all file or folder names present must be in lowercase, without accents or spaces.

Script-related error: if you were running a script, filling out a form, uploading a file online, and you get this type of message:

Accès interdit!
Vous n'avez pas le droit d'accéder à l'objet demandé.
Soit celui-ci est protégé, soit il ne peut être lu par le serveur.
Si vous pensez qu'il s'agit d'une erreur du serveur, veuillez contacter le gestionnaire du site.
Error 403

the cause may be a filter that prevents the unwanted use of scripts by spammers. Indeed, the Infomaniak antivirus blocks the uploading of files via scripts or via FTP. This concretely means that when a hacker sends a file identified as a virus via a form, an insecure script, or via FTP, its installation is directly blocked, the file is not uploaded to the server, and the upload generates a 403 error.

In case of a false positive, contact Infomaniak support by providing the URL of the page where you encounter this error message to precisely diagnose the origin of the problem.

However, there are many other cases in which you might receive a "403 forbidden" message and for very diverse reasons (PHP, perl, mod_security, .htaccess scripts, ...).

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to multiple Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices of the selected products will not be transferred.
• my kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access the product transfer management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time, you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-time transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however, since this menu is not always present, it is better to prioritize the first method above, which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer is initiated by a user…

1. Be on the Organization that should receive the product

• Click here to log in to the Manager on the Organization that should receive the product(s).
  • The user specified when logging in to the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while logged in to the appropriate Infomaniak account.
• 

3. Validate the product transfer

• If necessary, choose the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the product button (if the button is not clickable, make sure you have selected the Organization).
  

Find the ongoing or completed transfers at any time from the bottom icon on the left sidebar of the Infomaniak Manager:

This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so by their own means.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% of "Swiss made" technological know-how with data hosted in Switzerland
• … a rich knowledge base and a customer support available

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and assists its customers in using the services.

On the other hand, Infomaniak does not intervene on the content of the servers or the development of websites.

Limits of technical support

The technical support cannot help you to…

• … solve problems related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take remote control of your computer

but can assist you for…

• … solve problems related to the infrastructure or the Manager
• … clarify certain processes

A Premium assistance and a migration service are available for more demanding needs.

Find external help

For help with the content of your site or the organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how to automatically restore an entire web hosting from backups made by Infomaniak.

Preamble

• Infomaniak performs a daily backup, and the last 7 are available to you in the Manager (or more if you use a Web Application).
• During the restoration, the sites will be automatically put in maintenance until the end of the process.
• Since automatic file backups and database backups are not performed simultaneously, it is recommended to check the proper functioning of the sites after restoration.
• Outside of these options, there is no other backup that you could obtain; it is therefore not necessary to contact Infomaniak for this purpose, but consider other backup methods for the future.

Restoring a web hosting

To access the web hosting:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the corresponding product.
3. Click on Restore in the left sidebar menu.
4. Choose the type of restoration desired:
   1. Restore one of the Web Applications that you have installed.
   2. Simple restoration to restore all sites and databases of the hosting.
   3. Advanced restoration allows you to choose the sites and databases to restore.
5. Click on the Next button:
   
6. Choose the desired restoration date and complete the procedure.

This guide allows you to quickly use the essential functions of your new Cloud Server.

Install an application

• Create a WordPress website
• Install a Web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
• Install applications/technologies on Cloud Server (Fast Installer)

Configure the server

• Manage your MySQL databases
• Manage MySQL limits
• Manage your FTP accounts/users
• Manage and publish files on your hosting via FTP
• Modify the resources and configuration

Manage the sites and domains

If your domain name is not managed by Infomaniak or if your hosting is not managed under the same user account as your domain name, refer to this other guide to configure the DNS or records to link the domain name to your hosting. Also:

• Transfer a shared web hosting to a Cloud Server
• Add a site or subdomain to your hosting (multisite)
• Preview your site even if your domain name is not yet pointing to Infomaniak's servers

This guide explains how to modify the automatic backup configuration of Infomaniak Web Applications (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in the paid Web Hosting offers.

Preamble

• This does not concern WordPress, which can be backed up and restored via:
  • the automatic backup of hosting,
  • the extensions allowing you to manually create a complete backup including a facilitated reinstallation file.

Configure backups

To manage the backups of the Apps:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the action menu ⋮ located to the right of the Web Application concerned.
4. Click on the Settings of the application:
   
5. Click on Modify to the right of the Application:
   
6. Under the Configuration tab, click on the box to access the advanced configuration:
   
7. Choose the desired update and backup modes:
   • 7 recent backups are kept as well as those from 15 and 30 days ago.
8. Save the changes using the button at the bottom right.

Learn more

• Install or uninstall a Web Application
• Modify the domain name associated with the Web Application
• Restore a Web Application

This guide explains how to order a Web Hosting at Infomaniak.

Order new Infomaniak Web Hosting

To order your first Web Hosting:

1. If necessary, create a user account.
2. Click here to access the Infomaniak Manager.
3. Click on Hosting (Web & Domain universe):
   
4. Click to order new hosting:
   
5. Once in the Shop, make sure you are ordering in the desired Organization (select another from the list if necessary or create a new one at point 6 below):
   
6. Confirm your choice by clicking the blue button at the bottom of the page (or first create a new Organization if necessary using the dedicated blue link):
   
7. At the top, enter the domain name of your hosting and click Search (even if you already manage it with another registrar):
   
8. Two scenarios are then possible:
   1. You do not yet own the domain name: check the information and options on the screen, then click the Next button:
      
   2. You own and manage your domain names with another registrar: click the action menu ⋮ to the right of the domain name to Order hosting only:
      
9. Choose the hosting that suits you.
10. Click on Next.
11. Complete the order.

Already a customer, you already have hosting

To order additional hosting:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the supermarket cart icon:
   

This guide explains how to start a content analysis of a Web Hosting to detect and clean files containing viruses and other malicious scripts that could threaten the security of websites.

Start an antivirus scan of the sites

To analyze potentially infected content:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the hosting concerned.
3. Click on Security in the left sidebar:
   
4. Click on Antivirus in the left sidebar.
5. Click on the blue button Analyze:
   
6. Select the site(s) to analyze.
7. Click on the blue button Start the analysis:
   

Also consider the vulnerability detection tool to monitor potential vulnerabilities automatically corrected on your websites.

This guide explains how to allow certain incoming and/or outgoing ports in the firewall (firewall) of a Web hosting or a Cloud Server.

Preamble

• On a shared Web hosting, it is only possible to open outgoing ports.
• On a Cloud Server, it is possible to open incoming and outgoing ports.
• Opening ports allows certain applications to function properly but can reduce the security of your hosting.

Access the tool and add a rule

To manage port opening from the Manager:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the hosting concerned.
3. Click on Security in the left sidebar.
4. Click on Port Opening in the left sidebar.
5. Click the Open a port button:
   

Open a port

It is only possible to set one port per rule, and only one IP / host per field:

By specifying an IP or a host, the connection will only be allowed in these cases:

• Incoming rule: if the connection comes from this IP or the specified host
• Outgoing rule: if the connection is made to this IP or this host

Same for the "Type" of connection, if the protocol used for the connection is not the one specified in the rule, the connection is not allowed.

Open the outgoing port 25 globally

You can open the outgoing port 25 from the manager if a destination host is specified.

With a Cloud Server, to open this port to the world, contact Infomaniak support and justify your request.

Default open ports

Once you have accessed the port opening tool, you will find the list of default open ports on the page.

With a Cloud Server, to exceptionally close some of the listed ports, contact Infomaniak support and justify your request.

The display may sometimes be spread over several pages:

MySQL ports

Regarding database ports, refer to these guides:

• Database access from another hosting
• Connect a Cloud Server to an external database

Check the activity of a port (Cloud Server)

On Cloud Server, to check if an application is listening on a particular port (1234 in the example below) and to know the name of the application in question, run in SSH:

netstat -anpe | grep "1234" | grep "LISTEN"

This guide contains essential resources to get you started with your VPS Cloud or VPS Lite offered by Infomaniak.

Preamble

• Support for UEFI and Secure boot is not planned for the VPS Cloud / VPS Lite offer.
• It is not possible to migrate a vmdk file to work on OpenStack as KVM is used for virtualization.
• In case of a problem, refer to the knowledge base.
  • Contact Infomaniak support for questions related only to the hardware part of the VPS.

Which version (Cloud or Lite) to choose for the VPS?

• The configurations (vCPU / Ram / disk space) differ depending on the VPS offers, starting at 1 vCPU with very competitive prices.
  • Make your choice according to your needs.
  • Upgrading a VPS Lite to a VPS Cloud is not yet possible automatically, and reducing a subscribed offer is not possible.
  • Refer to this other guide if you wish to migrate from VPS Lite to VPS Cloud (the migration is irreversible).
• The same Linux distributions & Windows versions are offered (Windows is not available on the smallest configurations).
  • Only the official images of the operating systems are installed, without any security software such as fail2ban pre-installed.
  • However, the firewall is configurable from the Manager and a VPS also benefits from anti-DDoS protection.
  • Regarding the opening of ports, refer to this other guide.
• On VPS Lite, the bandwidth is limited to 500 mbit/s and the guaranteed SLA + snapshots are not available.

VPS Cloud / VPS Lite Linux

• How to connect to your server via an SSH key?
• Which Linux distributions are supported?

VPS Cloud / VPS Lite Windows

• How to connect to your Windows server?
• Which Windows versions are supported?

This guide explains how to optimize a website hosted on a Web Hosting to make it faster and provide a smooth navigation experience for all your visitors, regardless of their connection speed.

The role of the host

1. Your hosting server is functioning normally and has not encountered any incidents in the last 48 hours.
2. The network infrastructure has not experienced any disruptions during this same period.

The role of the site owner and the webmaster

Infomaniak does not intervene on the content of the servers or on the development of the sites. The creation and maintenance of a site are distinct professions, although they use the tools and services provided by the host.

Analyze the cause of slowness

Here are the actions to take if you notice slowness on your site:

1. Apply the Google PageSpeed Insights recommendations. These points concern the design of the site and not the server configuration. Refer to this other guide if the test recommends enabling resource compression.
2. In case of slowness noticed from abroad, activate the DNS Fast Anycast.
3. Install a caching system to reduce redundant database accesses and speed up display.
4. Consider using a CDN.
5. Test the server response time or TTFB.
6. Scan your hosting to detect any potential viruses.
7. Purge your databases regularly by deleting unnecessary entries.
8. Use the latest PHP version compatible with your site or CMS.
9. Avoid images, counters, or media hosted on external servers: if they are unreachable, your site will appear slow.
10. Deactivate unnecessary or resource-intensive WordPress extensions.
11. Keep your CMS and web applications regularly updated.
12. Limit the impact of overly aggressive indexing robots by configuring a Crawl-delay.
13. Analyze the error-logs: correcting the errors generated by your site improves its performance.
14. Check the slowlogs to identify SQL queries taking more than 5 seconds to execute and optimize them (optimization examples).
15. Add a server cache engine like Memcached (available on Cloud server only).
16. Increase the max_children value (only on Cloud server).

If the problem persists

If you or your webmaster cannot find the source of the slowness, contact Infomaniak support in writing, providing the following information:

1. Name of the hosted site.
2. Exact dates and times of the slowness.
3. Name of the database or FTP account possibly concerned.
4. Your public IP address during tests (visible on https://www.infomaniak.com/ip).
5. Type of slowness (display, FTP transfers, etc.).
6. Indicate if you can normally access the Infomaniak site during these episodes.
7. Complete result of a traceroute to 84.16.66.66.
8. Result of a speed test on speedtest.net by selecting Infomaniak as the destination server.

If your needs evolve

If shared hosting is no longer sufficient, consider switching to a Managed Cloud Server. Your site can be easily migrated to benefit from dedicated resources and advanced caching technologies.

This guide explains how to view and modify the configuration settings MySQL / MariaDB of a Cloud Server. These settings allow you to adjust the behavior, performance, and some features of the service, including resource limits.

Preamble

• MySQL is installed on a Dedicated Cloud Server: resources are not shared with other customers.
• Only one instance of MySQL or MariaDB is present per Cloud Server.
• The number and size of databases depend solely on the available disk space and resources.
• For very large volumes of non-relational data, MongoDB is recommended.

Configurable MySQL / MariaDB settings

The following list presents the main variables that you can customize in your MySQL / MariaDB instance:

Modify MySQL / MariaDB parameters

To modify the configuration of your instance:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Select the name of the Cloud Server concerned.
3. Click on MySQL / MariaDB in the sidebar menu.
4. Edit the desired parameters and then validate your changes.

This guide relates to the execution of scripts launched via SSH on different types of machines.

No time limit

There is no predefined time limit for the execution of scripts launched via SSH, that is, the script can run as long as necessary. However, if the SSH session ends, the script will also be interrupted.

It is possible to launch scripts in the background to avoid this problem. In this case, the script will continue to run even if the SSH session is interrupted.

Other resources may be limited either by the machine's capacity or by the configuration (PHP scripts limited to 512 MB of memory, for example).

This guide helps you diagnose and resolve the error "Your connection is not private" (or NET::ERR_CERT_AUTHORITY_INVALID). This security alert can affect both visitors to a site and its administrators.

Preamble

• This alert is a protection mechanism of your browser. It indicates that a secure connection could not be established with the server for one of the following reasons:
  • The site does not have an SSL/TLS security certificate.
  • The installed certificate is expired or misconfigured.
  • The connection between your device and the server is intercepted or disrupted.
• Warning: On a site showing this error, the data you enter (passwords, card numbers) are not encrypted and can be intercepted by third parties.

Solutions for visitors

If you encounter this error on a site you do not manage, the problem may sometimes come from your own configuration. Here are the points to check:

• Check the time on your device: If your computer or smartphone is not at the correct date/time, the certificate validation will systematically fail.
• Test in private browsing: If the error disappears, clear the cache and cookies of your browser.
• Check your network: Avoid public Wi-Fi networks that may force their own login portals.
• Antivirus and Firewall: Some security software analyze HTTPS connections and can cause false positives.

Solutions for Infomaniak site owners

If you are the site administrator, you must ensure that your SSL certificate is active and valid to cover all of your domain names.

1. Is the SSL certificate installed?

If your site is still in HTTP, you need to generate a certificate (free via Let's Encrypt or paid). Learn about the certificates available at Infomaniak.

Important: If you have added aliases (secondary domain names) to your site after installing SSL, you must update the certificate to include them.

2. Check validity and expiration

At Infomaniak, certificates are renewed automatically, but a technical issue may sometimes occur. To check the status of your certificate:

1. Click here to access the management of your certificates in the Manager (need help?).
2. Check the status and expiration date in the dashboard:
   

3. Force HTTPS and fix the "Mixed Content"

If your certificate is valid but the error persists (or the padlock is not green), it is possible that your site is still loading elements (images, scripts) in HTTP. To fix this, refer to this other guide.

This guide compares the different Infomaniak Cloud solutions to help you choose the infrastructure best suited to your needs. In all cases, you benefit from dedicated and scalable resources.

Jelastic Cloud (PaaS)

Jelastic Cloud is a platform that allows you to create development environments on the fly without managing system administration:

• Maximum flexibility: the platform automatically adjusts your resources according to real-time load.
• Advantage: ideal if your consumption (CPU, RAM) varies greatly depending on the time of year.
• Billing: you only pay for the resources actually consumed.

Managed Cloud Server

A Cloud Server allows you to manage websites and web applications via a simplified interface, while allowing the installation of specific software:

• Simplicity: as easy to use as shared hosting, but with the power of dedicated resources.
• Advantage: ideal if your resource consumption is stable and predictable.
• Management: Infomaniak handles the technical maintenance and security updates of the server.

Cloud VPS and VPS Lite

The Cloud VPS or VPS Lite offer complete root access to a Linux distribution:

• Total control: you manage your entire server and software configurations.
• Required skills: solid technical expertise in system administration is essential.
• Usage: recommended for specific needs with stable resource consumption.