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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Site Creator
    10 FAQ(s) found
    Understand the limitations of Site Creator

    This guide details the limits of Site Creator Infomaniak.

     

    Site Creator Limits

     

    Content

    • There is no limit to the number of pages or store articles that can be added with Site Creator.
    • The total volume available to you depends on the size of the hosting where the site created with Site Creator is located; a standard Web Hosting plan comes with 250 GB of disk space.
    • Also refer to this other guide.

     

    FTP Management

    • You cannot access your site's files on the server, neither by FTP nor by any other means than the manager provided by the Infomaniak Manager.

     

    Website Export

    • It is not possible to import or export the website (to another host or another hosting plan, for example).
    • Themes or modules are not exportable.


    Updated 16.06.2025 Link to this FAQ:
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    Getting Started Guide: Site Creator

    Thank you for entrusting the hosting of your website to Infomaniak and for creating its content with Site Creator. This guide allows you to quickly use the essential functions of this accessible and simple site creation tool.

     

    Preamble

    • Discover Site Creator:
      • French | Webinar recorded at Infomaniak's premises.
      • German | Quickstart :: Tutorial
      • Italian | Tutorial
    • You do not need any download to use Site Creator for free.
      • You just need to have a web hosting plan with Infomaniak and activate Site Creator once.
    • It is recommended to use the latest version of a browser such as Chrome, Firefox, Safari and Microsoft Edge, preferably on a computer.

     

    Operation Guides

    Basic information:

    1. Manage pages
    2. Simple page editing
    3. Manage content blocks
    4. Manage media (images, videos, documents, etc.)
    5. Manage the navigation menu(s)
    6. Manage themes, colors, fonts
    7. Manage the site name and details

    Advanced information:

    1. Advanced page editing
    2. Manage additional modules (gallery, blog, shop, etc.)
    3. Manage languages and translations
    4. Create a contact form
    5. Cookie management (GDPR)
    6. The limits of Site Creator

    You can also delete your site created with Site Creator and start over by creating a new blank site.

     

    Contextual help

    To view or review the contextual help when starting Site Creator, click here in your Manager:

    In case of any issues, consult the knowledge base before contacting Infomaniak support.

    Click here to share a review or suggestion about an Infomaniak product.



    Updated 26.06.2025 Link to this FAQ:
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    Solve a Site Creator / Domains issue

    This guide explains how to resolve a connection issue Site Creator / Domain(s) if you are unable to connect Site Creator to a domain.

     

    Solving an issue with the domain name

    Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:

    Domain name involvedSolutions
    External to InfomaniakOrder a DNS zone corresponding or transfer the domain to Infomaniak
    Already attached to a hosting / site, or already defined as an alias domainRemove the existing site / Unlink the domain
    Already linked to a site with a dedicated IPUninstall the dedicated IP
    Already linked to a SSL certificate self-signed, DV or EVUninstall the certificate 
    No technical rights on the related hostingChange the permissions


    Updated 23.06.2025 Link to this FAQ:
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    Create a new Site Creator on Infomaniak

    This guide explains how to obtain and log in to Site Creator Infomaniak.

     

    Preamble

    • You do not need any download to use Site Creator for free.
    • You just need to have a paid Web hosting with Infomaniak.
    • Only one Site Creator can be set up on a web hosting. To manage multiple sites created with Site Creator within the same organization, it is therefore necessary to have several web hostings.

     

    Enable Site Creator on a web hosting

    To add Site Creator to a site on your web hosting:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Refer to this other guide from point 3 and choose Site Creator at point 4.

     

    To access Site Creator

    To start using Site Creator to design your website:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the Site Creator concerned.
    3. Click the Edit my site button to start the editor:

    When Site Creator is installed on your site and you browse it, if you have not logged out of the Manager Infomaniak, then the editing menu will be visible (to you alone) to use the editor at any time.

    You can hide it and come back to it whenever you want:



    Updated 23.06.2025 Link to this FAQ:
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    Create a photo gallery in Site Creator

    This guide explains how to create galleries with your photos in Site Creator Infomaniak.

     

    Create a photo gallery

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click the Edit my site button to start the editor:

    Once in Site Creator:

    1. Click on the Settings button in the left sidebar, your list of pages will appear.
    2. Click on the Add a page button below the existing tree structure.
    3. Enable Show more options to select the page type PHOTO GALLERY:
       
      sign
       
    4. Choose a page name.
    5. Validate.

    The new page with the photo gallery module appears on the screen.

     

    Set up the photo gallery

    To do this:

    1. Hover over the module to access the gallery settings.
    2. Click on Edit:

    Photo albums

    You can create additional photo galleries for your various albums:
    ‍
    ‍

     

    Change the order of the photos

    When your gallery is created, each new photo you upload from your computer is added to the end of the photo list; you can easily change this order by dragging the photos with the mouse when you edit a gallery:

     

    Additionally, you can add a description to any of your photos. Under each image, you will notice the "Image Description" field. Start typing your description there and press the green button to save the changes:

     

    Add an image slider widget

    To configure one or more dynamic Slider widgets, on which one or more photos will slide laterally (with no connection to the photo galleries described above):

    1. Click on the Applications button in the left sidebar.
    2. Click on Slider:
    3. Configure the widget according to your preferences.
    4. Insert the configured widget in the desired location by clicking on Content then Apps and choose Slider:


    Updated 23.06.2025 Link to this FAQ:
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    Create a responsive site with Site Creator

    This guide details the behavior of Site Creator Infomaniak and the site created with it, facing different screen formats and resolutions.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click on the Edit my site button to start the editor:

     

    View the site on different devices

    Sites created with Site Creator are automatically adapted to browsers regardless of their support (computer, mobile device, tablet, large and small screen, etc.). But they may react differently according to certain parameters that you can adjust. To preview the site version according to the reading support, click on the blue … button located at the very bottom of the left sidebar to expand the publishing and preview options:

    sign
     

    Click on Preview then at the top of the page, click on the action menu to the right of Preview to change the reading device type.

     

    Display your site in reduced width

    You can reduce the width of your site. But this display within a "container" or "box" will only be visible on large screens like desktop computers:

    1. Click on the Design button in the left sidebar.
    2. Click on More settings:
      ‍
    3. Save the changes at the bottom of the page.

     

    Hide a content block based on the device type

    In the options of a content block, you can set it to display only on certain types of devices (e.g., mobiles):



    Updated 23.06.2025 Link to this FAQ:
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    Create an e-commerce store in Site Creator

    This guide explains how to add and configure an online store module to your site created with Site Creator Infomaniak to start e-commerce and offer your products for sale.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click the Edit my site button to start the editor:

     

    Add the online store to Site Creator

    Dedicated themes

    If you plan to create a website entirely dedicated to your products in the form of an online store, you can choose from the start to apply a theme from the E-Commerce category:

    The necessary tools will then already be integrated.

     

    Shop module for Site Creator

    But if the Shop module is not yet integrated into your pages, simply add it to your desired location:

    1. Click on the Content button in the left sidebar.
    2. Click on Applications at the bottom of the list, then on Shop:

    The store and 3 example products are inserted.

     

    Shop configuration

    Refer to this other guide for information on the various options for configuring the Site Creator store.



    Updated 13.06.2025 Link to this FAQ:
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    Manage SMTP mail sending from Site Creator

    This guide concerns messages sent from Site Creator (contact form or e-commerce module, for example).

     

    Preamble

    • By default, emails are sent using the unauthenticated PHP mail() protocol.
    • It is recommended to change this to use the authenticated SMTP method.

     

    Change the sending method

    Prerequisites

    • Access Site Creator:
      1. Click here to access the management of your product on the Infomaniak Manager (need help?).
      2. Click directly on the name assigned to the relevant product.
      3. Click on Customize my site:

    To change the email sending method from Site Creator:

    1. Click on the Settings button in the left sidebar.
    2. Click on General Settings.
    3. Click on the blue link More settings:
    4. Choose the SMTP method by filling in according to your email address as indicated below:
    5. Save the changes.

     

    Settings to use

    • Outgoing SMTP server = mail.infomaniak.com
    • SMTP Port = 465 (with SSL)
    • Username = the full & complete email address
    • Password = the one assigned to the email address


    Updated 13.06.2025 Link to this FAQ:
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    Understand the use of AI at Infomaniak

    This guide concerns Infomaniak products that integrate the use of artificial intelligence (AI), including kSuite, kChat, kDrive, Mail, Site Creator…

     

    Preamble

    • The use of AI at Infomaniak is based on a transparent and ethical approach.
    • Each service integrating AI follows strict principles to ensure reliable and respectful use:
      • The protection of information is ensured by the complete processing of data within infrastructures located exclusively in Switzerland, thus guaranteeing full control over digital sovereignty,
      • the results generated are never used to train models or for advertising purposes,
      • and AI is not intended to replace humans, but to assist them.

     

    kChat

    The AI integrated into kChat saves time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.

     

    Mail Infomaniak

    In the Mail application, AI assists in drafting emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different tones. Nothing is sent automatically, and the user can modify the texts at any time.

     

    Site Creator

    An AI-powered writing assistant enables Site Creator to quickly generate content tailored to various types of web pages. This service is useful for those launching a site and looking to produce clear, optimized, and relevant texts.

     

    kDrive

    On kDrive, artificial intelligence is deployed at two complementary levels to simplify document management.

    On the one hand, an AI assistant accessible via Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

    Moreover, AI facilitates the automatic classification of files imported into kDrive thanks to an intelligent categorization system. By analyzing the content, kDrive can assign files to categories such as “administrative”, “photo”, “personal”, etc. This allows for quick sorting and better search, especially for files synchronized from different devices (computer, mobile).

     

    On-demand AI with AI Tools

    Infomaniak provides a platform that allows for easy integration of open-source models into custom projects. It is possible to leverage text analysis, content generation, translation, or other AI uses via on-demand calls. These services enable developers to benefit from high-performance AI without relying on closed or proprietary solutions.

     

    Responsibilities of the parties

    Data provided to the AI

    • Infomaniak's AI is currently based by default on these models.
      • Among them, Mistral, Whisper, DeepSeek, Llama, granite…
    • When using a writing assistant, the messages and requests sent to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
    • No data is processed or shared with a third party.

    Data provided by the AI

    • The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
    • It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
    • He must exercise his critical judgment and verify the information provided by the assistant with reliable sources when necessary.
      • For example, if someone uses the model for crucial tasks such as medical, legal, or financial advice, they must take extra precautions to confirm the information provided by the model.
    • In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.


    Updated 17.06.2025 Link to this FAQ:
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    Manage languages and translations in Site Creator

    This guide explains how to change the language of the interface of Site Creator Infomaniak and how to manage the translations of your pages.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click on the Edit my site button to start the editor:

         

     

    Change the interface language

    To change the language of Site Creator:

    1. Click on the Settings button in the left sidebar.
    2. Click on General Settings.
    3. Change the language of Site Creator:

    A dropdown menu allows you to change the language of the Site Creator editor interface (this will also translate some elements accessible to the visitor, such as the Search button of the search bar, etc.); the options are German, French, Spanish, Italian and English.

    Don't forget to save your changes at the bottom of the page.

     

    Offer your site in multiple languages

    Automatic and on-the-fly translations of all your pages

    To offer the automatic translation of your site:

    1. Click on the Applications button in the left sidebar.
    2. Click on the Translations module:

    You can add or remove the languages in which your site will be offered to the visitor:

    With the mouse, move the languages in the desired order, which affects the language selection dropdown menu (read below).

    This menu can be activated in the lower part of the translation module configuration page:

    So once the languages have been determined and ordered in the upper part (do not forget to save your changes at the bottom of the page), activate the menu to give the visitor the choice of language via a drop-down menu at the top of the page:

     

    Manually translated page

    It is possible to offer a page (unique, per language) manually prepared in advance, to which the visitor will be redirected when they choose a language different from the main language via the language selection dropdown menu (see above).

    To do this, you need to edit the desired language by clicking on the pencil icon ✎, then clicking on the second radio button next to the field that allows you to specify the URL of your translated page:

    It is therefore possible to write a page in advance for each language. Ideally, you should hide this type of page from your main menu:



    Updated 13.06.2025 Link to this FAQ:
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