Knowledge base

Thank you for entrusting the hosting of your website to Infomaniak and for creating its content with Site Creator. This guide will help you quickly use the essential features of this accessible and easy-to-use website creation tool.

Preamble

• Discover Site Creator:
  • French | Webinar recorded at Infomaniak's premises.
  • German | Quickstart :: Tutorial
  • Italian | Tutorial
• You do not need any downloads to use Site Creator for free.
  • You just need a paid Web hosting from Infomaniak and to activate Site Creator for the first time.
• It is recommended to use the latest version of a browser such as Chrome, Firefox, Safari, or Microsoft Edge, preferably on a computer.

Operation Guides

Basic Information:

1. Manage pages
2. Simple page editing
3. Manage content blocks
4. Manage media (images, videos, documents, etc.)
5. Manage navigation menus
6. Manage themes, colors, fonts
7. Manage site name and details

Advanced Information:

1. Advanced page editing
2. Manage additional modules (gallery, blog, shop, etc.)
3. Manage languages and translations
4. Create a contact form
5. Cookie management (GDPR)
6. Site Creator limits

You can also erase your site created with Site Creator and start fresh by creating a blank site.

Contextual Help

To view or revisit the contextual help when starting Site Creator, click this section in your Manager:

If you encounter an issue, check the knowledge base before contacting Infomaniak support.

Click here to share feedback or suggestions about an Infomaniak product.

This guide explains how add and configure an online shop module on your site created with Site Creator Infomaniak to take you into e-commerce and offer your products for sale.

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

Add the online store on Site Creator

Dedicated themes

If you are considering creating a site entirely dedicated to your products in the form of an online shop, you can choose from the start to apply a theme among those in the E-Commerce category:

The necessary tools will then already be integrated.

Shop Module for Site Creator

But if the Shop module is not yet integrated into your pages, just add it to the place of your choice:

1. Click on the button Content in the left sidebar.
2. Click on Applications at the bottom of the list then on Shop:
   

The shop and 3 sample products are inserted.

Configuration of the shop

Be aware of this other guide about the different configuration options of the Site Creator shop.

This guide explains how solving a link problem Site Creator / Domain name(s) if you do not succeed in connect Site Creator to a domain.

Solve a problem with the domain name

Here are the situations and solutions if you fail to perform the desired operation with Site Creator:

This guide concerns messages sent from Site Creator (contact form or e-commerce module, e.g.).

Preamble

• By default, emails are sent by protocol PHP mail() not authenticated.
• It is recommended that: to modify this for the benefit of the authenticated SMTP method.

Change the method of sending

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

To change the method of sending emails from Site Creator:

1. Click on the button Adjustments in the left side menu.
2. Click on General parameters.
3. Click on the blue link More Settings:
   
4. Choose the SMTP method by completing the following information according to your email address:
   
5. Save changes.

Parameters to use

• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username/username = full & full email address
• Password = the password assigned to the email address

This guide explains how to change the language of the interface Site Creator Infomaniak and how to manage the translations of your pages.

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     
      

Change the language of the interface

To change the language of Site Creator:

1. Click on the button Adjustments in the left side menu.
2. Click on General parameters.
3. Change the language of Site Creator:
   

A drop-down menu allows you to change the language of the Site Creator editor's interface (this will also translate some items accessible by the visitor, such as the button Search of the search barThe choices are German, French, Spanish, Italian and English.

Don't forget to save your changes at the bottom of the page.

Offer your site in several languages

Automatic and on-the-fly translations of all your pages

To propose the translation of your site automatically:

1. Click on the button Applications in the left side menu.
2. Click on the module Translations:
   

You can add or delete the languages in which your site will be offered to the visitor:

With the mouse, move the languages in the desired order, which affects the language selection drop-down menu (read below).

This menu can be activated in the bottom part of the translation module configuration page:

So once the languages are determined and classified in the top (do not forget to save your changes at the bottom of the page), activate the menu to give the visitor the choice of language by drop-down menu at the top of the page:

Page translated manually

It is possible to propose a page (single, per language) manually prepared in advance, to which the visitor will be redirected when choosing a language different from the main language via the language selection drop-down menu (see above).

To do this you need to edit the desired language by clicking on the icon pencil Then click on the second radio button next to the field to specify the URL of your translated page:

It is therefore possible to write one page per language in advance. It'll be a good idea. Hide this type of page of your main menu:

This guide concerns Infomaniak products which integrate the use of artificial intelligence, in particular kChat, kDrive, Mail, Site Creator…

Responsibilities of the parties

Data provided to AI

• The Infomaniak AI is currently based by default on mixtral8x22b.
  • GPT4 turbo is a voluntary option left to the user's choice kChat / Mail; DeepSeek-R1-distilled-qwen-32B is also proposed on the site and API.
  • Audio messages are transcribed with Whisper.
  • Llama 3 is available for API AI Tools.
• Using an editorial assistant, messages and requests addressed to the AI are handled exclusively in Switzerland by the Infomaniak infrastructure.
• No data is processed or shared with a third party.

Data provided by AI

• The language model generates text based on the data it has assimilated when learning, without conscience, intentions or moral responsibilities.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be seen as an indisputable source of information.
• He must exercise his critical discernment and check the information provided by the assistant from reliable sources where necessary.
  • For example, if a person uses the template for critical tasks such as medical, legal or financial advice, he or she must take additional precautions to confirm the information from the template.
• In case of improper or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

This guide is intended for users of Site Creator Infomaniak who want to optimize the SEO of their site.

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

Add Site Creator to Google

To submit your site to the Google search engine:

1. Click on the button Applications in the left side menu.
2. Click on the app Add to Google:
   
   
    
   • You can insert the verification code if you use Google Search Console. 

Set Meta Tags

Once in Site Creator:

1. Click on the button Adjustments in the left side menu.
2. Click on General parameters.
3. Click on SEO and statistics.
4. Insert title, description and keywords from the entire site:
   
   

This is also where you can manage the file robots.txt If necessary.

To define this but for a precise page:

1. Click on the button Adjustments in the left side menu.
2. Click on General parameters.
3. Click on Subpage settings.
4. Click on SEO & Metadata.

If you do not intervene on this page, it is Site Creator that dynamically manages your tags.

You can also manage the URLs of your pages regardless of the SEO title of your page (page named "Contact" side SEO while its URL will be e.g. "/company").
 

What "Meta Keywords"?

To enter several keywords, separate them by a comma or similar:

Insert tracer codes

Your website integrates a module Statistics simple but you can use Google Analytics or other tracking methods (such as Facebook Pixel, Google Tag...) that require the insertion of a code on your site:

1. Click on the button Adjustments in the left side menu.
2. Click on General parameters.
3. Click on SEO and statistics.
4. Browse the page down and insert your tracker codes.

This guide concerns: Site Creator Infomaniak which allows to create a complete site composed of several Pages.

Preamble

• The homepage is mandatory (with or without header and footer).
• Add additional pages, blank, password protected, or directly containing specific content (e.g. contact form).
• Add legal pages (to put your general terms of use, e.g.).
• They'll all compose the site's navigation menu(s).
• To (re)create a complete site consisting of pages and sub-pages (examples of pre-designed sites) you can install a Site model.

Add a page to the site

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

Once in Site Creator:

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. Click on the button Add Page below the existing tree:
   
3. Choose a page name and Show more options to choose the type of page and other settings.

Copy / Duplicate Page

To this end:

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. Fly over the desired page in the existing tree.
3. Click on the duplicate icon that appears on the fly-by.

Another possibility is to go to the page you want to clone. Under Adjustments, click on the button Add Page below the existing tree and in Show more options choose Clone / duplicate:
 

 

Rename Page

To this end:

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. Fly over the desired page in the existing tree.
3. Click on the toothed wheel to access the options on the page:
   

Other possibility: under Adjustments, on the existing tree, you can directly rename your pages and then Save Changes at the bottom of the page:

Be careful. rename a page changes its URL.

Change the order of the pages

To this end:

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. On the existing tree, you can drag your pages directly to change their order (this mainly influences the display of pages within a menu) and Save Changes at the bottom of the page:
    
   

Delete Page

For this:.

1. Click on the button Adjustments in the left side menu - the list of your pages appears
2. Fly over the desired page in the existing tree.
3. Click on the basket that appears on the fly-over.
4. Confirm removal and page disappears no possibility of cancellation.

Another possibility is to go to the page you wish to delete. Under Adjustments, click on the red button Recycle Bin at the bottom of the page to delete it:


 

Create a private / password protected page

To this end:

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. Fly over the desired page in the existing tree.
3. Click on the toothed wheel to access the options on the page.
4. Activate the password protection option to set the password that will be requested when viewing the page:
   
5. Save the changes at the bottom of the page.

To test, visit the page from a browser in private navigation (in order not to be connected to Site Creator) or preview the page from the editor.
 

Add a "hidden" page

To add a page that will not appear in the main menu (but will remain accessible by its Direct address and by a search engine if it indexes your page, as well as in the Site map if you wish):

1. Click on the button Adjustments in the left side menu - the list of your pages appears.
2. Fly over the desired page in the existing tree.
3. Click on the toothed wheel to access the options on the page.
4. Choose the last type of display to hide the page in the navigation and determine if you still want to include the page in the Site map:
   
5. Save the changes at the bottom of the page.

Another possibility: go over the desired page in the existing tree and click on the page icon on the left of your page name, until you see the barred eye:

Save changes at the bottom of the page.

If necessary you can create a link to this page from another, because the hidden page will still appear in the list of pages of the site when you add an internal link:

This guide explains how to get and connect to Site Creator Infomaniak.

Preamble

• You do not need any download to use Site Creator for free.
• All you have to do is own a Web hosting paid to Infomaniak.
• Only one Site Creator can be set up on a web hosting. To manage multiple sites created with Site Creator in the same organization, it is therefore necessary to own several web hostings.

Enable Site Creator on Web Hosting

To add Site Creator to a website of your web hosting:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Be aware of this other guide from point 5 and choose Site Creator in point 6.

To access Site Creator

To start using Site Creator for the design of your website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Customize my site:
   

When Site Creator is installed on your site and you navigate it, if you haven't logged out of the Infomaniak Manager, then the edit menu will be visible (from you alone) to use the editor at any time.

You can hide it and come back when you want:

This guide explains how to customize and configure the online shop module Site Creator.

Configure a store on Site Creator

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

To manage the general preferences of the e-commerce system (currency, taxes, etc.) once the module is added:

1. Browse the added shop module on your page.
2. Click on Configuration.
    

Once on Configuration, several submenus are displayed on the left to configure other parameters:

Means of payment

• Paypal
• Credit card & Twint (via Stripe or Mollie)
• Personalized payment
• on delivery

To use the services of Stripe and Mollie, you must have a SIRET number in France or an IDE in Switzerland. In addition, it is necessary to have a valid business registered in your country's business register to use the services of Stripe and Mollie.

Delivery methods

You can create several sending methods:

These will then be proposed when the buyer's basket is validated:

Among the parameters to create a method of sending:

• rates (+ free of charge shipping costs from what amount)
• Authorized countries
• Shipping costs according to weight
• time limits for sending
  
  

Email

Four messages are predefined and cannot be deleted. They allow to cover the entire communication by e-mail around an order, both for the customer and for the store manager.

It is possible to customize the existing messages and add them (and then delete these additional messages if necessary):

1. Select when the e-mail should be sent (or simply disable the message to keep it without using it)
   1. e-mail new order (to notify you)
   2. processed order e-mail (personalizable)
   3. PDF delivery note (personalizable)
   4. also generated and available in PDF format on your Stripe/Paypal/Mollie account
2. Variables can be inserted in each field in order to customize the texts as much as possible using the elements contained in the order and the information provided by the buyer:

Home page of the shop

• Display of product categories if there are any
• Presentation of random products
• etc.

Product management

To manage products, add or delete:

1. Fly over the module at the top left.
2. Click on Products.

Find the first 3 sample products:

Reorganize your products by moving them with the mouse.

Click on a product to adjust its Details and the category in which it is to be found (read below). In particular, you can:

• to create attributes (e.g. color) to offer the same product in several versions/tariffs
• define whether the product should be dematerialised (virtual) e.g. a PDF, a ZIP or a MP3, and therefore downloadable after purchase

At the bottom of the edition of your product sheet, look for other products from your list in order to bind them and offer them to the visitor.

At the bottom of a product's editing window, choose Hide if necessary the product to your visitors.

To finish and return to the product list, save the changes with the button at the bottom.

Remove or duplicate a product

On a product's edit sheet, click at the bottom of the action menu next to the save button to choose whether to delete the product or duplicate it.

Stock management / inventory

In the same action menu, manage the stock directly on the list of your products (to edit the stock in bulk).

But each product sheet allows you to edit the stock and also to enter the SKU (stock management unit) and its bar code (ISBN).

Product categories

Your products can be organized within Categories and sub-categories which will then be displayed according to the design of your site.

Click in the submenu Categories on the left of the store administration panel, under Products.

Define a image to illustrate your category.

Masquez if necessary a category (this does not hide the products it contains).

Promo code

A promo code allows you to grant a discount (in % or in currency) on an order.

Click in the submenu Promo code on the left of the store administration panel, under Products.

You can specify:

• its expiry date
• its minimum amount, if any
• its name ("Special Christmas Reduction" for example)
• its form ("JOYEUXNOEL")

Export the list of your products

Export the list of your products (CSV format) with the action menu located at the top right of the list of your products.

Order management

To manage orders placed and in progress:

1. Fly over the module at the top left.
2. Click on Configuration.
3. Click in the submenu Commands on the left of the store administration panel.

Export the list of your orders

Export the list of your commands (CSV format) with the Download button located to the right of the command search bar.

Client management

To manage customers (a customer provided personal information when ordering):

1. Fly over the module at the top left.
2. Click on Configuration.
3. Click in the submenu Clients on the left of the store administration panel.

Export the list of your customers

Export the list of your customers to a CSV file (.csv format) with the button Download located to the right of the customer search bar.