Knowledge base

Thank you for managing your email with Infomaniak! Infomaniak Mail enables you to manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address to an existing Infomaniak Mail in order to check, manage and send emails.

Adding an email address to Infomaniak Mail

This process enables you to manually add an email address hosted by Infomaniak to your Infomaniak Mail. The same email address can be managed in several different Infomaniak Mail accounts.

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses menu
4. Click the blue button to Add an email address
5. Enter the full email address (e.g. email@domain.com) and the email address password (help)
6. Tick or leave unticked the Set this default email address when opening mail
7. Click the Add button
8. Repeat steps 4 to 7 to add other email addresses

If you don't have an Infomaniak Mail account yet

1. Open the invitation to use the email address link
2. Select the option to Create my account (free)
3. Enter your First name, Last name and Telephone number
4. Choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and set a password
5. Click on Use my address to access your Infomaniak mailbox

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: inviting a user to create an account
• Infomaniak Mail: accessing email address options (signatures, filters, spam, etc.)

This guide explains how to print an email in order to obtain a printout of your message without the Infomaniak Mail interface: our complete online solution for reading and managing your emails.

Printing an email

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Open the message to be printed
3. Click on the icon to the right of the message frame

Find out more

• Infomaniak Mail / Webmail: getting started guide
• Infomaniak Mail: downloading an email message (EML)
  

If you do not see the changes on your page, it is very likely that it is the browser cache that is preserving and displaying the old and incorrect information.

Actions to be carried out

Safari
Go to Safari -> Preferences, "Advanced" tab and tick the box "Display the Development menu in the menu bar". Close the preferences and go in this "Development" menu and choose "Empty cache". Close the window.

Chrome
Go to the settings (you can go through the "history" and you will find the "settings" on the left). Then at the bottom, display the "advanced settings", then under "Confidentiality", click on the "Erase browsing data" button then choose to erase items dating since "any time", then untick all boxes in the list except the one next to "Empty cache". Confirm by clicking on "Erase browsing data". Close the window.

Other Browsers
In order to clear and delete their cache, please check the details of the browser you are using (Internet Explorer? Mozilla Firefox? etc.) and then click here.

The username and password used to log in to the Manager (admin console for your products) and Infomaniak Mail online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • Infomaniak Mail https://mail.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to Infomaniak Mail or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to Infomaniak Mail or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing Manager / Infomaniak Mail password
• Changing an email account password
• Testing the password for an email account

Thank you for choosing Infomaniak to manage sending and receiving your emails! This guide explains how to enable an automatic reply for an email address managed in your Infomaniak Mail to inform your correspondents that you cannot reply immediately because you are out of the office, on holiday, etc.

When is the automatic reply sent?

As a general rule, your reply is only sent once to the people who send you messages. However, if the same person sends you another email 7 days after the previous one and your automatic reply is still enabled, Infomaniak Mail sends them another automatic reply to remind them that you do not have access to your emails. Also read this FAQ page (click here) if you think it is not working correctly.

Enable the automatic reply in Infomaniak Mail

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses tab
4. Under Actions on my address, click on the automatic reply icon
5. Enable Automatic reply
6. Define whether the automatic reply should be repeated on certain specific days of the week
7. If the reply is not regular, set a start date / time and an end date / time if required
8. Write an out-of-office message
9. Save

Advanced options

Click Advanced options to:

1. Set a different sending address (the address must first be verified)
2. Set any addresses which should not receive your automatic message

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: add a signature to emails
• Email Service: enable an automatic out-of-office reply (responder)

The number shown next to the displayed email address in the blue bar at the top of the page is the number of unread messages in the inbox in question and in the possible other email address inboxes that are checked within the same WorkSpace account.

The number displayed next to your various directories is the number of unread messages.

To display the number of unread messages and the total number of emails, hover over the folder with the mouse, wait a few seconds and the details will appear.

Searches are possible in the different sections of the WorkSpace:

E-MAILS - searching for a specific term
You may perform global searches (in all directories) on either message bodies, or subjects, or senders/recipients. If you want to find an email in a specific directory, select it first.

CONTACTS - searching for a person's record
You can search for contacts using a minimum of 4 characters in their full name (first name/surname).

AGENDA/CALENDAR - searching for an event
You can search for events including in their description. The minimum search term is 1 character. You must select list mode in order to be certain that the search will be performed over your entire timeline.

This guide explains how to add attachments to emails sent via Infomaniak Mail, our complete online solution for reading and managing your emails.

Attach files from your computer to your message

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click on New message
3. Click on the Attach a file icon

If the size of the attachments exceeds 25 MB, a Swiss Transfer link will be created: the data are stored in the Infomaniak could in Switzerland and automatically converted into a download link. Your recipients will be able to use this link to download your attachments easily during a predefined period of time.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attach files from your kDrive to your message

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click on New message
3. Click on the icon and add the file or share link to your email

Include an image in the body of the message

When dragging / dropping in the input interface, images measuring more than 10 MB will not be displayed but added as an attachment.

You can also click on the small icon showing a frame and mountains and enter the URL address of the image you wish to include. The image must available be on the Internet (you can use our FTP Manager to send your image to your hosting space if you have one) and must still be there when the message is consulted by your correspondent.

Find out more

• Infomaniak Mail / Webmail: start-up guide

The easiest way to manage your email, contacts and calendars is to use WorkSpace. This secure webmail is included free of charge with the email addresses managed by Infomaniak and offers many advantages:

• no software to install: everything is done on line with your Internet browser
• share address books, calendars and email addresses with other users
• unified management of your Infomaniak email addresses
• virus and spam protection
• send large attachments
• sync your contacts/calendars with your mobile device

How to enable Webmail

1. Openworkspace.infomaniak.com
2. Log in with the credentials of your Infomaniak account (and not your email address password)
3. If necessary, link the email addresses to be managedwith your WorkSpace

What do you want to do?

1. sync your contacts and calendars
2. access email address options (signatures, filters, spam, etc.)
3. invite a user to create their Infomaniak account
   
4. modify an Infomaniak account password
5. modify an email address password via your WorkSpace
6. recover access to an Infomaniak account
7. modify user rights

Find out more

• Creating an email address at Infomaniak
• Configuring an email address on a device or using software (Outlook, Thunderbird, etc.)

Thank you for letting us host your emails.

This guide will help you rapidly get to know and use the key features of your new product. If you have a query, please checkour knowledge base before contacting our support team.

Important: if your domain name is not managed by Infomaniak or your Infomaniak Email Service is not managed in the same client account as your domain name, follow this guide to configure the DNS or the Records to link the domain name to your Email Service.

You ordered Email Service and you wish to...

1. Create and manage your email addresses
2. Access the Workspace read and manage your emails, contacts, schedules, tasks and online favourites
3. Configure an email address in email software
4. Synchronize your contacts, schedules and tasks with software, a smartphone or a tablet
5. Add an alias domain to an existing email address