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Thank you for managing your emails with Infomaniak!
You now have access to one or more email addresses hosted with Infomaniak that you can use and synchronize across multiple devices, the same goes for your contacts and calendars.
What would you like to do?
- Follow our guide to set up synchronization for your devices (macOS, Windows, Linux, Android, iOS) and common email client software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.)
- Use Mail Infomaniak directly for email, contacts, and calendars/agendas in a web browser (mail.infomaniak.com)
- Download the Infomaniak Mail smartphone app (Android / iOS)
- Create an additional email address
Change a Password
- from the Manager under Service Mail
- from Mail Infomaniak directly
In Case of Issues
- Check these different points thoroughly
Not yet managing your email with Infomaniak?
This guide explains the protocols and ports that can be used with Infomaniak email services (Mail Service in particular).
Prerequisites
It is imperative to use only the server name mail.infomaniak.com
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
If you specify another server name, mail errors may occur.
Recommended Ports
It is recommended to use only the following protocols and port numbers when prompted during the configuration of email software or applications:
- port
993
(secure port for receiving messages via IMAPs - incoming mail) - port
465
(secure port for sending messages via SMTPs - outgoing mail)
It is imperative to enable SSL / TLS authentication
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
Without enabled authentication, mail errors may occur.
Other Supported Protocols
- port
143
(standard port for receiving messages via IMAP) - port
110
(standard port for receiving messages via POP3) - port
995
(secure port for receiving messages via POP3s) - port
587
(alternative port not recommended for sending messages via SMTP)
- TLS authentication on SMTP ports 587 and 25 (not recommended)
- STARTTLS authentication for IMAP, POP3, and SMTP
- SMTP authentication (either LOGIN or PLAIN)
The Infomaniak API does not provide any connection to email because IMAP and SMTP are the "APIs"; for this purpose, use a Python library like https://docs.python.org/3/library/email.examples.html and https://docs.python.org/3/library/imaplib.html or any library using IMAP and SMTP.
To display emails using php:imap_open("{mail.infomaniak.com:993/imap/ssl}", $email, $password);
The easiest way to manage your emails, contacts, and calendars is to use Mail Infomaniak for the web browser.
The Infomaniak Webmail offers many advantages:
- no software to install or configure
- share contacts, calendars, and email addresses with other users
- unified management of all your Infomaniak email addresses
- antivirus and anti-spam protection
- automatic sorting of incoming messages (filters)
- sending large attachments
- synchronization of your contacts/calendars/tasks across devices
- kDrive sharing
- secures and respects your privacy
How to start Mail Infomaniak ?
- open Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- log in with your Infomaniak user account credentials (not the password of your email address)
- if necessary, link the email addresses to manage with Mail
What would you like to do?
- Sync your contacts and calendars
- Access the options for an email address (signatures, filters, spam, etc.)
- Invite a user to create their Infomaniak account
- Change the password for an email address from Mail
- Change the rights of a user
- Create an email address at Infomaniak
Thank you for managing your emails with Infomaniak!
You now have access to one or more email addresses hosted with Infomaniak that you can use and synchronize across multiple devices, as well as for contacts and calendars.
Recommendations
- follow the wizard to configure synchronization for your devices (macOS, Windows, Linux, iOS, Android) and common email client software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.)
- use directly email, contacts, and calendars/schedules in a web browser thanks to Mail Infomaniak (mail.infomaniak.com)
- download Infomaniak Mail app for iOS / Android devices
Guides for major email applications
System / OS | Application / Software |
Outlook New (2023-2024) / Microsoft 365 MSO / 2019 / 2016 / 2013 / 2010 / 2007 (Windows) | |
Mail (Windows) | |
Apple Mail (configuration profile macOS) | |
Outlook Microsoft 365 MSO (macOS) | |
Apple Mail (configuration profile iOS: iPhone, iPad, etc.) | |
Mail (Android: Huawei, Samsung, Sony, etc.) | |
+ | Outlook (iOS + Android) |
++ | Gmail (iOS + Android + Web browser) |
++ | Mozilla Thunderbird |
+ | em Client |
++++ | Blue Mail |
Generic settings to provide
- incoming IMAP server
mail.infomaniak.com
- IMAP port
993
(with SSL) - outgoing SMTP server
mail.infomaniak.com
- SMTP port
465
(with SSL) - username
full & complete email address
- password
assigned to the respective email address
- mandatory authentication for sending emails; activate in the SMTP settings of your application: check "use the same settings as the incoming server" or according to the software, enter a username (= full & complete email address) and its password
POP3 protocol not recommended (POP server = mail.infomaniak.com and port = 995 with SSL)
Synchronize contacts & calendars (CardDAV/CalDAV)
System / OS | Application / Software |
Outlook via Outlook CalDav Synchronizer or EVO Collaborator (Windows) | |
Contacts & Calendars (Windows) | |
Contacts & Calendars (macOS) | |
Contacts & Calendars (iOS: iPhone, iPad, etc.) | |
Contacts & Calendars via kSync (Android: Huawei, Samsung, Sony, etc.) | |
++ | Mozilla Thunderbird |
+ | eM Client |
Password Change for Email
You can change an email password:
- from the Manager under Mail Service
- from Mail Infomaniak directly
Apply the New Email Password
You must then update your applications & devices on which the email address (whose password has been changed) was installed and connected. Read the guides:
- Apple Mail (macOS / iOS)
- Android Mail / Gmail (different versions)
- Microsoft Outlook (different versions)
- Windows Mail / Courrier
- Mozilla Thunderbird
In Case of Problem
- the various points to check imperatively
You don't yet manage your emails at Infomaniak?
This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products, particularly their content:
- Only Infomaniak collaborators handling your support request will have access to it.
- You can revoke this access at any time or wait for 7 days for it to automatically close.
Authorize Support to Access Your Content
You can grant access to certain products for a maximum of 7 days from your user account:
- Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or avatar at the top right
- Select Manage My Profile
- Click on Manage in the Support box
- Authorize access by clicking on the toggle button (allowing one does not allow the other - these are specific authorizations) to:
- Content of email addresses linked to the Infomaniak Mail interface
- Content of folders among the existing kDrive(s) in the organizations to which the current user belongs
- Content of discussions among the existing kChat product(s) in the organizations to which the current user belongs
Screenshots
on Windows
Microsoft provides preinstalled software dedicated to screenshots. But to do it manually:
- Show what you want/need to capture on the screen
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRNTSC, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page
- "Save" your file
- Repeat the operation from point 1 to point 5 as many times as the desired number of captures
on macOS
- Press the "cmd" + "shift" (the up arrow) + "3" keys simultaneously
- With each press of these keys, an image file is created on your computer's desktop
on iOS (iPhone, iPad...)
- Press the "Power" + "Home" buttons simultaneously (the only two physical buttons)
- Retrieve the screenshots in the "Photos" app on your device
on Android (e.g., Samsung, LG, or Huawei)
- Press the Volume Down key (on the edge) and the Lock key simultaneously
- The captured image is automatically saved in a Screenshots folder in the gallery
Popup Windows
To copy-paste a text message from an error popup in Windows, simply press the "CTRL" + "C" keys on your keyboard to copy the message to the clipboard. You can then paste it ("CTRL" + "V") into the body of the message you send us.
Browser Javascript Console
on Windows
Chrome, Firefox, and Safari: Enter the key combination ctrl + shift + i
Internet Explorer and Edge: Press the F12 key
on macOS
Chrome: Enter the key combination ⌘ + ⌥ + J
Safari: Enter the key combination ⌘ + ⌥ + C
- Then, click on the icon with a barred circle or similar to reset the log
- Show the page of your site experiencing the issue
- The console tab displays JavaScript errors and unfound online resources
This guide helps you find solutions if you send an email from an email address hosted by Infomaniak and the message unintentionally ends up in your recipient's Spam folder.
Use Email Wisely
When basic rules are followed, there is little risk of your message ending up in the recipient's spam folder. To do this:
1. Use a Valid Email Address
Ensure that your email address and its domain are correct and valid; check the security settings of your domain name. If you correct a setting, wait 24 hours before trying to resend your email.
2. Avoid Suspicious Content
Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, overly complicated layouts, and unsafe or poorly formatted internet links. Personalizing an email using the recipient's name strengthens the legitimacy of your messages.
Sending suspicious attachments or large attachments can lead to the Spam folder; use SwissTransfer for example.
3. Test Sending from Mail Infomaniak
If you send your messages from email software, try sending them from mail.infomaniak.com to more precisely identify the origin of the problem leading to spam.
4. Reputation of Custom Domain
If you send emails from an address @domain.xyz and that domain has for any reason recently obtained a " bad reputation", your messaging will be impacted and may be considered as Spam by various providers. It is necessary to address the reasons that led to the depreciation of your domain name.
5. Obtain Consent
Make sure you know the person you are writing to, or at least write to a user likely to expect your message so they don't mark it as Spam. For group and/or regular mailings, voluntary subscriptions reduce the risk of being classified as spam; also consider Infomaniak's Newsletter solution.
6. Optimize Sending Frequency
An excessive volume of sending to several recipients from the same provider can be considered spam. Respect a reasonable frequency when sending your emails.
7. Get Added to Infomaniak's Whitelist
If you regularly send emails to a recipient also hosted by Infomaniak, and your messages are suddenly considered spam, your recipient can add your email address to the whitelist to allow your mail to reach their normal inbox. But it is important to pay attention to the reasons that led your messages to spam because not everyone will be able to whitelist your address.
Thank you for entrusting the hosting of your emails to Infomaniak.
You can now access and use your Infomaniak email addresses on your iPhone or Android smartphone through an interface designed by Infomaniak:
Download Infomaniak Mail for smartphones
- on iOS (iPhone, iPad)
- on Android
On your computer, you can configure your email address with third-party software or use Mail (browser version).
Getting started with the app
- configure Infomaniak Mail
- link an additional email address in Infomaniak Mail
- modify the Infomaniak Mail configuration
App limitations
- solely intended for Infomaniak email
- does not support OpenPGP encryption
- no push notifications with the version available on F-Droid
Any questions or feedback?
- Infomaniak Support is available 7/7 to assist you
- Feel free to share your suggestions: iOS app / Android app
This guide details how to retrieve recently disappeared emails for free (deleted in error by the user, for example).
Indeed, Infomaniak keeps 7 backups (= 7 "snapshots" of the content of each mail account), with a backup made once a day. It is therefore possible to restore the mailbox as it was in the last 6 or 7 days (without touching the emails received in the meantime).
Recovered Elements
- Emails no longer existing when you request restoration will be returned to their original location.
- Some settings related to your email address (part "autoresponder" and part "redirection" in particular) will also be restored if they have changed in the meantime.
Unrecovered Elements
- Moved emails that were not deleted will not necessarily reappear where expected since they still exist somewhere in the email account's hierarchy - they need to be searched for.
- Backup restoration does not include the calendar or the address book.
- Emails not yet present or no longer present at the time of the daily backup execution (also read the POP3 chapter below).
Restore from Mail Service
Prerequisites
- Have administrator or legal representative rights on the account where the email address is located.
- Ensure that the deletion occurred less than 7 days ago.
To restore emails from a Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
- Select Mail Service (universe Collaborative Tools).
- Click on the name of the relevant object in the displayed table.
- Click on the relevant email address in the displayed table
. - Click on the Actions on the address button at the top right.
- Click on Restore emails
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, you will receive an informational email.
Restore from Mail Infomaniak
Prerequisites
- Ensure that the deletion occurred less than 7 days ago.
- Have valid access to Mail Infomaniak where the email address is attached.
- Have permission to change the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.
To restore emails from the Mail Infomaniak interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge.
- Show the email address to be restored from the left sidebar menu.
- Click on Advanced Actions.
- Click on Restore
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, an informational email is sent.
Emails Stored in Unconventional Folders
If you store your messages in folders with unusual names (e.g., folders named Trash or Spam), read the important information presented in this guide.Users of Email Software Configured with POP3
If you are used to accessing your mailbox with email software like Outlook and it is configured with the POP / POP3 protocol, you will not be able to restore everything since the backup is done once a day, it only keeps messages that were at the time of the backup in the Infomaniak inbox; the same goes for your other folders (e.g., Sent Messages) present in the POP3 software: these are not synchronized with Infomaniak and therefore are not backed up; in the future, it is necessary to prefer the IMAP protocol in your email software.
kSync is a free application offered by Infomaniak for smartphones with the Android operating system (Samsung, Huawei, Google Pixel, etc.). It allows you to easily synchronize contacts, calendars/agendas, and tasks between your mobile devices and the tools offered within Infomaniak Mail:
- calendar.infomaniak.com for managing calendars/agendas
- contacts.infomaniak.com for managing contacts/address books
Why Install kSync?
Firstly, configuring synchronization at the email level does not mean that contacts & calendars will also be synchronized. Email syncs via the IMAP protocol, while your contacts & calendars can be synchronized using the cardDAV and calDAV protocols. To facilitate this synchronization on Android, it is recommended to install kSync. On iOS (iPhone, iPad, etc.), it is recommended to use an Apple profile, which can be downloaded from our configuration assistant.
Microsoft (which includes Outlook) has its own format that is not compatible with cardDAV and calDAV. Therefore, it is not possible to synchronize contacts & calendars with Infomaniak on Outlook mobile (smartphone).
Prerequisites
- Have an Infomaniak Mail account
- Download and install kSync on an Android device
What would you like to do?
- Configure kSync
- Add a new address book or calendar from kSync
- Synchronize tasks between Infomaniak Mail and your Android devices
- Force synchronization with kSync
- Generate a specific password in case of two-factor authentication
This guide explains how to activate incoming mail filtering, automatically categorize promotional messages, and report certain fraudulent messages to reduce spam on an email address managed by Infomaniak.
Infomaniak Anti-Spam Solutions Guide
Automatic Filtering Methods
- Use the Spam folder by enabling the spam filter: read this guide (click here)
- Use the Promotions and Social Networks folders by enabling the advertising & social networks filter: read this guide (click here)
Manual Methods
- Block or allow specific email addresses or entire domains: read this guide (click here)
- Report an incoming message not detected as spam or phishing: read this guide (click here)
- Define your own incoming mail sorting and classification filters (Sieve): read this guide (click here) ↳ this allows you, for example, to filter messages addressed to a temporary alias that you can create to protect yourself during new online registrations, for instance: read this guide (click here)
If you are facing a wave of spam or unusual messages, perform these checks (click here).
If your own emails are often incorrectly classified as spam, perform these checks (click here).