Knowledge base

Thank you for managing your emails with Infomaniak! kMail lets you manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address in order to view, manage and send emails.

Prerequisites

Have an email address (this must be created in an  Infomaniak Mail Service ) and a user account

Or

Be invited to use an email address and have followed the process below:

1. open the invitation link to use the email address
2. choose the option Create my account (free)
3. enter your First Name , Last Name and Phone Number
4. choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and define a password
5. click on Use my address to access your Infomaniak mailbox

Attach an email address to kMail

This procedure allows you to manually add an email address hosted by Infomaniak to your kMail. It is possible to manage the same email address in several different kMail.

From a web browser

1. open kMail ( mail.infomaniak.com ) and click on the icon at the very top right
2. choose the Mail Addresses menu
3. click on the blue button Add an e-mail address
4. enter the full email address (ex.: e-mail@domain.xyz) and the password of the email address ( help )
5. check or leave unchecked the box Set this email address by default when opening
6. click on the Add button
7. repeat steps 4 to 7 to attach other email addresses

You can also do like this:

From the kMail app (Android / iOS)

It is not possible to attach an additional address while logged into an account on the mobile application.

Any operation (addition or removal of email address) that will be made from kMail in a browser will be immediately reproduced on the mobile application.

This guide explains how to print an email in order to obtain a printout of your message, without the interface itself, via kMail, our complete online solution for reading and managing your emails.

Print an email via kMail

1. Open kMail (mail.infomaniak.com)
2. Open the message to be printed
3. Click on the icon to the right of the message frame

Find out more

• kMail: getting started guide
• kMail: download an email message (EML)
  

This guide details the different identifiers used for access to Infomaniak.

Manager & kMail (Webmail)

The username and password used to connect to the Manager (administration console for your products) and to kMail webmail (online messaging interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak (see below), even if in both cases it is an email address and even if it is identical.

Email service

To use an email address, you must know at least its title and password. These may look like your Infomaniak connection identifier but in reality they are 2 different things.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at kMail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it won't necessarily change the other.

Example

It is for example possible to connect to the Manager with an email address not managed by Infomaniak: email@microsoft.fr
This Infomaniak connection identifier will have its own password and the microsoft.fr address will have its own.
It's the same if the address was email@domainechezinfomaniak.ch and it was managed on the Infomaniak servers.

Similarly, the password used to connect to the Manager can be "pAssW8ox3C" while the password for your Infomaniak email address is, for example, "h6Kcy34rT".

This guide explains how to add attachments to emails sent via kMail, the Infomaniak webmail, our complete online solution for reading and managing your emails.

Attach files from your computer to your message

1. Open kMail (mail.infomaniak.com)
2. Click on New message
3. Click on the Attach a file icon

If the size of the attachments exceeds 25 MB, a Swiss Transfer link will be created: the data are stored in the Infomaniak cloud in Switzerland and automatically converted into a download link. Your recipients will be able to use this link to download your attachments easily during a predefined period of time.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attach files from your kDrive to your message

1. Open kMail (mail.infomaniak.com)
2. Click on New message
3. Click on the icon and add the file or share link to your email

Include an image in the body of the message

When dragging / dropping in the input interface, images measuring more than 10 MB will not be displayed but added as an attachment.

You can also click on the small icon showing a frame and mountains and enter the URL address of the image you wish to include. The image must be available on the Internet (you can use our FTP Manager to send your image to your hosting space if you have one) and must still be there when the message is consulted by your correspondent.

The easiest way to manage your e-mails, contacts and calendars and to use kMail  the Infomaniak webmail.

The latter offers many advantages:

• No software to install or configure
• Sharing contacts, calendars and email addresses with other users
• Unified management of your Infomaniak email addresses
• Virus and spam protection
• Sending large attachments
• Synchronization of your contacts/calendars with your mobile
• Secure and respect your privacy

How to start kMail, the Infomaniak Webmail ?

1. Open kMail (mail.infomaniak.com)
2. Log in with your Infomaniak account identifiers (and not your email address password)
3. If necessary, link the email addresses to be managed with kMail

What would you like to do?

1. Synchronize your contacts and calendars
2. Access the options of an email address (signatures, filters, spam, etc.)
3. Invite a user to create their Infomaniak account
   
4. Changing the password of an email address from kMail
5. Modifying a user's rights
6. Create an email address at Infomaniak

FAQ to read first

Thank you for choosing us to host your emails.

This guide will help you start using the key features of your new product in no time. In the event of a problem, please consult our knowledge base before contacting our support team.

You ordered an Email Service and you want to:

• Control the interface
• Create email addresses
• Link or unlink a domain name
• Use a webmail (kMail)
  
• Configure your emails, contacts and calendars on your devices

This guide explains how to create rules to automatically classify your incoming emails according to certain conditions.

Rules for what usage

In particular, these rules allow the following automatic actions:

• delete or move messages form email addresses that you no longer want to see
• Transfer emails to your partner from an email address so that you both receive them
• Copy messages that contain a specific keyword to a folder
• etc.

Unlike the sorting rules provided within webmail software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes.

Access the rules via the Email Service

1. Go to Email Service
2. Click on the Email Service / domain name concerned
3. Via the Email Service control panel, click on the email address concerned
4. Click on the Filters and rules tab or on Filters and rules in the left-hand side menu
   
   

Access the rules via kMail

1. open kMail (mail.infomaniak.com)
2. click on the icon at the top right and select Email addresses
3. if necessary, select the email address concerned using the drop-down menu
4. under Actions on my address, click on the iconFilters and rules

If you do not have access...

• Check that you have a valid access to kMail with which the email address is associated
• Do you have the permission to manage this setting? If you were invited to kMail to manage your address, the Email Service administrator may have withdrawn this right when sending the invitation (find out more (click here)

You can also create a rule directly via the email received:

1. Open kMail (mail.infomaniak.com)
2. Open the message from the sender concerned
3. Click on the icon at the top right of the open message
4. Select Create a rule to open the creation wizard which will be pre-completed with the elements of the message

Configure the rules

1. click on the Add a rule button in Standard mode or enable Expert mode to import a Sieve file
2. several actions are available:
   1. Enable/disable the Infomaniak spam filter
   2. Enable/disable the Infomaniak advertising filter
   3. Create filters in Standard mode (using a creation form) or Expert mode (using Sieve language)
3. once a filter has been created in Standard or expert mode click on Continue to enable it
4. These settings can be modified at any time

Information concerning Advanced mode

Advanced mode requires use of the Sieve language. By enabling this mode, the existing rules will be retained but disabled.

Example of the fileinto function: the following code makes it possible to classify all the Facebook messages into the "fb" folder and all the messages with an unsubscribe link into the "nl" folder. If you need to mention a sub-folder, use the / separator (as in the second example), but no need to indicate INBOX in your codes.

require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}

Second example: code making it possible to modify the subject according to the From (for example add a prefix in the subject when an e-mail passes the filter).

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)\[SCIENTIFIC-LINUX-DEVEL\]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" "";

fileinto "Mail List/SL-Devel";
}

Find out more

Note for users of a free version

This guide explains how to delete the directories appearing in grey in the WorkSpace or in some email clients such as Apple Mail, Mozilla Thunderbird or Microsoft Outlook.

With some email clients like Outlook, you can create child directories from non-existent parent directories. For example, it is possible to create the directory/abc/klm/xyzwhen the directory "klm" does not exist.

In WorkSpace or any other application, phantom folders, like the directory "klm" in this example appear in grey and cannot be deleted directly.

To delete these phantom directories, it is necessary to delete their sub-directories first (in our example: xyz).

To permanently delete tracked emails appearing in your email software or on kMail:

Microsoft Outlook
Go to the Edit menu -> Erase deleted messages (in English, you must have a Purge menu).

Apple Mail
Go to BAL menu -> Erase Deleted Items

They will then disappear from your Webmail as well.

This guide explains how to change the password for an email address in an Email Service without needing to provide the old password.

Modify an email address password

If the email address for which you wish to modify the password is different from your login email address for your Manager account, please observe the following procedure:

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to Email Service
3. Click on the Email Service / domain name concerned
4. Select the relevant address in the list of email addresses
5. In the General tab then the Login details block, click on Modify
   
   


6. Choose to send a password reset procedure to the email address user or Modify the password directly

If necessary:

• Update your webmail, smartphone, tablet software, etc. with the new password:

• Outlook  Microsoft or Windows Mail
• Mail (MacOS  iPhone) Apple
• Thunderbird  Mozilla
• Android (Email / Outlook / Gmail)  Google

• If the email address is associated with kMail, you will need to enter the new password the first time you log in