Knowledge base

Thank you for managing your emails with Infomaniak! kMail enables you to manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address to the existing kMail in order to consult, manage and send emails.

Add an email address to kMail

This process enables you to manually add an email address hosted by Infomaniak to your kMail. The same email address can be managed in several different kMail accounts.

1. Open kMail (mail.infomaniak.com)
2. Click on the icon at the top right
3. Select the Email addresses menu
4. Click on the blue Add an email address button
5. Enter the full email address (e.g. email@domain.com) and the email address password (help)
6. Tick or leave unticked the Set this default email address when opening mail box
7. Click on the Add button
8. Repeat steps 4 to 7 to add other email addresses

If you don't yet have a kMail

1. Open the invitation to use the email address link
2. Select the Create my account option (free)
3. Enter your first name, last name and telephone number
4. Choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and set a password
5. Click on Use my address to access your Infomaniak mailbox

Find out more

• kMail: getting started guide
• kMail: invite a user to create an account

This guide explains how to print an email in order to obtain a printout of your message, without the interface itself, via kMail, our complete online solution for reading and managing your emails.

Print an email via kMail

1. Open kMail (mail.infomaniak.com)
2. Open the message to be printed
3. Click on the icon to the right of the message frame

Find out more

• kMail: getting started guide
• kMail: download an email message (EML)
  

This guide details the different identifiers used for access to Infomaniak.

Manager & kMail (Webmail)

The username and password used to connect to the Manager (administration console for your products) and to kMail webmail (online messaging interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak (see below), even if in both cases it is an email address and even if it is identical.

Email service

To use an email address, you must know at least its title and password. These may look like your Infomaniak connection identifier but in reality they are 2 different things.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at kMail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it won't necessarily change the other.

Example

It is for example possible to connect to the Manager with an email address not managed by Infomaniak: email@microsoft.fr
This Infomaniak connection identifier will have its own password and the microsoft.fr address will have its own.
It's the same if the address was email@domainechezinfomaniak.ch and it was managed on the Infomaniak servers.

Similarly, the password used to connect to the Manager can be "pAssW8ox3C" while the password for your Infomaniak email address is, for example, "h6Kcy34rT".

Thank you for choosing Infomaniak to manage the sending and receipt of your emails !

This guide explains how to enable an auto-reply (automatic email message if absent, for example) for an email address managed with Infomaniak.

You can thus inform your correspondents that you cannot reply immediately because you are out of the office, on holiday, etc.

How to enable an auto-reply?

The automatic out-of-office reply can be enabled via kMail (Infomaniak webmail) and via the Manager where all the addresses of an Email Service are managed.

You can enable or disable a message already saved, but that cannot be several auto-replies enabled on a single email address: enabling one message disables another in this case.

Enable the auto-reply via kMail

1. Open kMail (mail.infomaniak.com)
2. Click on the icon at the top right
3. Select the Email addresses tab
4. Under Actions on my address, click on the auto-reply icon
5. Enable the automatic message or read further down

If you do not have access...

• Check that you have a valid access to kMail with which the email address is associated
• DO you have permission to mange this setting? If you were invited to kMail to manage your address, the administrator of the Email Service may have cancelled this right when sending the invitation (find out more (click here)

Enable the auto-reply via the Manager

1. Open the Manager (manager.infomaniak.com)
2. Go to Email Service
   
3. If necessary, click on the domain name concerned
4. Click on the email address concerned
   
5. Click on the Auto-reply and signatures tab
6. Enable the automatic message or read further down

Write the out-of-office message

1. Click on Add an auto-reply
2. Define if the auto-reply should be sent recurrently on certain days of the week
3. If the reply is not periodical, define a start and possibly and end date/time
4. Write an out-of-office message
5. Save
6. Enable the message:
   

Via the pencil, you can also edit a message that has already been saved.

Advanced settings

Click on the pencil to the right of an auto-reply already saved then on Advanced settings at the bottom to:

1. Define a different sending address (the address must be checked first)
2. Define addresses which may not need to receive your automatic message
3. Reset the 7-day counter (read below)

How frequently is the auto-reply sent?

Your reply is only sent once to the people who send you messages.

However, if the same person sends you a new email 7 days after the previous one and if your auto-reply is still enabled, an automatic answer is sent again to remind the person that you do not have access to your mailbox.

Caution, if you conduct a test on your address, it is normal that it only works the first time. During subsequent tests, the auto-reply will no longer send a message when it detects that the message comes from an address that has already sent a message previously.

You can reset the 7-day counter by clicking on Reset in the advanced settings of the auto-reply.

GO further with the templates

Please read this FAQ to define customisable templates which can be applied when creating a new email address in your Email Service, for example, or in bulk to all the addresses in your domain.

Find out more

• kMail: getting started guide
• kMail: add a signature to the emails

This guide explains how to add attachments to emails sent via kMail, the Infomaniak webmail, our complete online solution for reading and managing your emails.

Attach files from your computer to your message

1. Open kMail (mail.infomaniak.com)
2. Click on New message
3. Click on the Attach a file icon

If the size of the attachments exceeds 25 MB, a Swiss Transfer link will be created: the data are stored in the Infomaniak cloud in Switzerland and automatically converted into a download link. Your recipients will be able to use this link to download your attachments easily during a predefined period of time.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attach files from your kDrive to your message

1. Open kMail (mail.infomaniak.com)
2. Click on New message
3. Click on the icon and add the file or share link to your email

Include an image in the body of the message

When dragging / dropping in the input interface, images measuring more than 10 MB will not be displayed but added as an attachment.

You can also click on the small icon showing a frame and mountains and enter the URL address of the image you wish to include. The image must be available on the Internet (you can use our FTP Manager to send your image to your hosting space if you have one) and must still be there when the message is consulted by your correspondent.

Find out more

• kMail: getting started guide

The easiest way to manage your e-mails, contacts and calendars and to use kMail  the Infomaniak webmail.

The latter offers many advantages:

• No software to install or configure
• Sharing contacts, calendars and email addresses with other users
• Unified management of your Infomaniak email addresses
• Virus and spam protection
• Sending large attachments
• Synchronization of your contacts/calendars with your mobile
• Secure and respect your privacy

How to start kMail, the Infomaniak Webmail ?

1. Open kMail (mail.infomaniak.com)
2. Log in with your Infomaniak account identifiers (and not your email address password)
3. If necessary, link the email addresses to be managed with kMail

What would you like to do?

1. Synchronize your contacts and calendars
2. Access the options of an email address (signatures, filters, spam, etc.)
3. Invite a user to create their Infomaniak account
   
4. Changing the password of an email address from kMail
5. Modifying a user's rights
6. Create an email address at Infomaniak

FAQ to read first

Thank you for choosing us to host your emails.

This guide will help you start using the key features of your new product in no time. In the event of a problem, please consult our knowledge base before contacting our support team.

You ordered an Email Service and you want to:

• Control the interface
• Create email addresses
• Link or unlink a domain name
• Use a webmail (kMail)
  
• Configure your emails, contacts and calendars on your devices

This guide explains how to create rules to automatically classify your incoming emails according to certain conditions.

Rules for what usage

In particular, these rules allow the following automatic actions:

• delete or move messages form email addresses that you no longer want to see
• Transfer emails to your partner from an email address so that you both receive them
• Copy messages that contain a specific keyword to a folder
• etc.

Unlike the sorting rules provided within webmail software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes.

Access the rules via the Email Service

1. Go to Email Service
2. Click on the Email Service / domain name concerned
3. Via the Email Service control panel, click on the email address concerned
4. Click on the Filters and rules tab or on Filters and rules in the left-hand side menu
   
   

Access the rules via kMail

1. open kMail (mail.infomaniak.com)
2. click on the icon at the top right and select Email addresses
3. if necessary, select the email address concerned using the drop-down menu
4. under Actions on my address, click on the iconFilters and rules

If you do not have access...

• Check that you have a valid access to kMail with which the email address is associated
• Do you have the permission to manage this setting? If you were invited to kMail to manage your address, the Email Service administrator may have withdrawn this right when sending the invitation (find out more (click here)

You can also create a rule directly via the email received:

1. Open kMail (mail.infomaniak.com)
2. Open the message from the sender concerned
3. Click on the icon at the top right of the open message
4. Select Create a rule to open the creation wizard which will be pre-completed with the elements of the message

Configure the rules

1. click on the Add a rule button in Standard mode or enable Expert mode to import a Sieve file
2. several actions are available:
   1. Enable/disable the Infomaniak spam filter
   2. Enable/disable the Infomaniak advertising filter
   3. Create filters in Standard mode (using a creation form) or Expert mode (using Sieve language)
3. once a filter has been created in Standard or expert mode click on Continue to enable it
4. These settings can be modified at any time

Information concerning Advanced mode

Advanced mode requires use of the Sieve language. By enabling this mode, the existing rules will be retained but disabled.

Example of the fileinto function: the following code makes it possible to classify all the Facebook messages into the "fb" folder and all the messages with an unsubscribe link into the "nl" folder. If you need to mention a sub-folder, use the / separator (as in the second example), but no need to indicate INBOX in your codes.

require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}

Second example: code making it possible to modify the subject according to the From (for example add a prefix in the subject when an e-mail passes the filter).

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)\[SCIENTIFIC-LINUX-DEVEL\]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" "";

fileinto "Mail List/SL-Devel";
}

Find out more

Note for users of a free version

This guide explains how to unlink an email address from your kMail so that it is no longer visible in the Infomaniak webmail interface.

Unlink an email address

1. Open kMail (mail.infomaniak.com)
2. Click on the icon at the top right
3. Select the Email address menu
4. Click on theicon to the right of the email address you want to unlink
5. Click on Unlink this email address