Knowledge base

Thank you for managing your email with Infomaniak! Infomaniak Mail enables you to manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address to an existing Infomaniak Mail in order to check, manage and send emails.

Adding an email address to Infomaniak Mail

This process enables you to manually add an email address hosted by Infomaniak to your Infomaniak Mail. The same email address can be managed in several different Infomaniak Mail accounts.

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses menu
4. Click the blue button to Add an email address
5. Enter the full email address (e.g. email@domain.com) and the email address password (help)
6. Tick or leave unticked the Set this default email address when opening mail
7. Click the Add button
8. Repeat steps 4 to 7 to add other email addresses

If you don't have an Infomaniak Mail account yet

1. Open the invitation to use the email address link
2. Select the option to Create my account (free)
3. Enter your First name, Last name and Telephone number
4. Choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and set a password
5. Click on Use my address to access your Infomaniak mailbox

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: inviting a user to create an account

This guide explains how to print an email in order to obtain a printout of your message without the Infomaniak Mail interface: our complete online solution for reading and managing your emails.

Printing an email

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Open the message to be printed
3. Click on the icon to the right of the message frame

Find out more

• Infomaniak Mail / Webmail: getting started guide
• Infomaniak Mail: downloading an email message (EML)
  

The username and password used to log in to the Manager (admin console for your products) and Infomaniak Mail online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • Infomaniak Mail https://mail.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to Infomaniak Mail or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to Infomaniak Mail or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing Manager / Infomaniak Mail password
• Changing an email account password
• Testing the password for an email account

Thank you for choosing Infomaniak to manage sending and receiving your emails! This guide explains how to enable an automatic reply for an email address managed in your Infomaniak Mail to inform your correspondents that you cannot reply immediately because you are out of the office, on holiday, etc.

When is the automatic reply sent?

As a general rule, your reply is only sent once to the people who send you messages. However, if the same person sends you another email 7 days after the previous one and your automatic reply is still enabled, Infomaniak Mail sends them another automatic reply to remind them that you do not have access to your emails. Also read this FAQ page (click here) if you think it is not working correctly.

Enable the automatic reply in Infomaniak Mail

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses tab
4. Under Actions on my address, click on the automatic reply icon
5. Enable Automatic reply
6. Define whether the automatic reply should be repeated on certain specific days of the week
7. If the reply is not regular, set a start date / time and an end date / time if required
8. Write an out-of-office message
9. Save

Advanced options

Click Advanced options to:

1. Set a different sending address (the address must first be verified)
2. Set any addresses which should not receive your automatic message

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: add a signature to emails
• Email Service: enable an automatic out-of-office reply (responder)

The number shown next to the displayed email address in the blue bar at the top of the page is the number of unread messages in the inbox in question and in the possible other email address inboxes that are checked within the same WorkSpace account.

The number displayed next to your various directories is the number of unread messages.

To display the number of unread messages and the total number of emails, hover over the folder with the mouse, wait a few seconds and the details will appear.

This guide explains how to add attachments to emails sent via Infomaniak Mail, our complete online solution for reading and managing your emails.

Attach files from your computer to your message

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click on New message
3. Click on the Attach a file icon

If the size of the attachments exceeds 25 MB, a Swiss Transfer link will be created: the data are stored in the Infomaniak could in Switzerland and automatically converted into a download link. Your recipients will be able to use this link to download your attachments easily during a predefined period of time.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attach files from your kDrive to your message

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click on New message
3. Click on the icon and add the file or share link to your email

Include an image in the body of the message

When dragging / dropping in the input interface, images measuring more than 10 MB will not be displayed but added as an attachment.

You can also click on the small icon showing a frame and mountains and enter the URL address of the image you wish to include. The image must available be on the Internet (you can use our FTP Manager to send your image to your hosting space if you have one) and must still be there when the message is consulted by your correspondent.

Find out more

• Infomaniak Mail / Webmail: start-up guide

The easiest way to manage your email, contacts and calendars is to use WorkSpace. This secure webmail is included free of charge with the email addresses managed by Infomaniak and offers many advantages:

• no software to install: everything is done on line with your Internet browser
• share address books, calendars and email addresses with other users
• unified management of your Infomaniak email addresses
• virus and spam protection
• send large attachments
• sync your contacts/calendars with your mobile device

How to enable Webmail

1. Openworkspace.infomaniak.com
2. Log in with the credentials of your Infomaniak account (and not your email address password)
3. If necessary, link the email addresses to be managedwith your WorkSpace

What do you want to do?

1. sync your contacts and calendars
2. access email address options (signatures, filters, spam, etc.)
3. invite a user to create their Infomaniak account
   
4. modify an Infomaniak account password
5. modify an email address password via your WorkSpace
6. recover access to an Infomaniak account
7. modify user rights

Find out more

• Creating an email address at Infomaniak
• Configuring an email address on a device or using software (Outlook, Thunderbird, etc.)

Thank you for choosing us to host your emails.

This guide will help you start using the key features of your new product in no time. If you have a query, please check our knowledge base before contacting our support team.

You ordered Email Service and you want to:

• Email Service: manage the interface
• Email Service: create and manage your email addresses
• Email Service: list of actions for an email address
• Email Service: link or unlink a domain name
• Infomaniak Mail / Webmail: getting started guide (emails, contacts and calendar)
• Getting started guide: configure your emails, contacts and calendars on your devices

You have the option to set up filtering rules in your WorkSpace. Unlike the filtering rules offered by email software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), WorkSpace filters act directly on the server hosting your mailboxes.

These filters allow the following automatic actions:

• Delete or move messages from email addresses that you no longer wish to view to a folder of your choice
• Transfer emails from a specific address to your spouse's account so that both of you can receive them
• Copy messages containing a specific keyword to a particular folder
• Etc.

Activate the filters via Infomaniak Mail

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click on the icon at the top right and select e-mail addresses
3. Select the e-mail address concerned via the drop-down menu
4. Under Actions on my address, click on the icon Rules
5. Click on the button Add a rule or activate Advanced mode to import a Sieve file

Information about the advanced mode

Infomaniak does not provide support for the advanced mode.

The advanced mode requires the use of the Sieve language. When this mode is enabled, any existing filters are saved but will be disabled.

Example of the fileinto function: the following code allows you to file all Facebook messages in the "fb" folder and all messages with an unsubscribe link in the "nl" folder. If you need to mention a sub-folder, use the separator / (as in the second example), but there is no need to indicate INBOX in your codes.

require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}

Second example: code allowing editing of the subject based on the From (add a prefix in the subject when an email goes through the filter, for example) 

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)[SCIENTIFIC-LINUX-DEVEL]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" " "";

fileinto "Mail List.SL-Devel";
}

Find out more

Thank you for choosing Infomaniak to manage sending and receiving your email! This guide explains how to unlink an email address from your WorkSpace.

To unlink an email address from the WorkSpace

1. Open the WorkSpace (workspace.infomaniak.com)
2. Click the  icon at the top right
3. Select the Email address menu
4. Click theto the right of the email address you want to unlink
5. Click Unlink this email address

Find out more

• Getting started guide: Infomaniak WorkSpace/Webmail 
• Adding an email address to a WorkSpace