Knowledge base

Thank you for managing your email with Infomaniak! Infomaniak Mail enables you to manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address to an existing Infomaniak Mail in order to check, manage and send emails.

Adding an email address to Infomaniak Mail

This process enables you to manually add an email address hosted by Infomaniak to your Infomaniak Mail. The same email address can be managed in several different Infomaniak Mail accounts.

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses menu
4. Click the blue button to Add an email address
5. Enter the full email address (e.g. email@domain.com) and the email address password (help)
6. Tick or leave unticked the Set this default email address when opening mail
7. Click the Add button
8. Repeat steps 4 to 7 to add other email addresses

If you don't have an Infomaniak Mail account yet

1. Open the invitation to use the email address link
2. Select the option to Create my account (free)
3. Enter your First name, Last name and Telephone number
4. Choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and set a password
5. Click on Use my address to access your Infomaniak mailbox

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: inviting a user to create an account
• Infomaniak Mail: accessing email address options (signatures, filters, spam, etc.)

This guide explains how to print an email from the Infomaniak WorkSpace in order to get a printout of your message and not of the interface itself.

Steps to take

1. log in to the Mail section of your WorkSpace
2. open the email to be printed
3. click on the icon next to the Actions menu located on the message frame

Another option once connected to the Mail section of WorkSpace:

1. select the email to be printed in the list of emails
2. click on the Actions menu located at the top of the interface
3. choose Print

This guide explains how to share your favourites or bookmarks with other users of Infomaniak's WorkSpace.

Sharing WorkSpace favourites

1. open WorkSpace favourites (workspace.infomaniak.com/bookmark)
2. move the mouse over the file to be shared
3. click on the arrow which appears and click on Share
4. enter the users you want and click on Add this user

Users who do not yet have a WorkSpace account or who are not with Infomaniak will receive an invitation to create an account free of charge.

If you do not see the changes on your page, it is very likely that it is the browser cache that is preserving and displaying the old and incorrect information.

Actions to be carried out

Safari
Go to Safari -> Preferences, "Advanced" tab and tick the box "Display the Development menu in the menu bar". Close the preferences and go in this "Development" menu and choose "Empty cache". Close the window.

Chrome
Go to the settings (you can go through the "history" and you will find the "settings" on the left). Then at the bottom, display the "advanced settings", then under "Confidentiality", click on the "Erase browsing data" button then choose to erase items dating since "any time", then untick all boxes in the list except the one next to "Empty cache". Confirm by clicking on "Erase browsing data". Close the window.

Other Browsers
In order to clear and delete their cache, please check the details of the browser you are using (Internet Explorer? Mozilla Firefox? etc.) and then click here.

The username and password used to log in to the Manager (admin console for your products) and WorkSpace online email interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak.

In short, you have:

• 1 username (in the form of an email address) and 1 password to access
  • the WorkSpace https://workspace.infomaniak.com/
  • and the Manager https://manager.infomaniak.com/
• 1 password for each email account hosted by Infomaniak

These can be identical or not, as you choose. And if you change one, this will not change the other one.

For example, it is possible to log in to the WorkSpace or the Manager with an email address not managed by Infomaniak (e.g. email@yahoo.fr).

Similarly, the password used to log in to the WorkSpace or the Manager could be "pAssW8ox3C", while the password for your Infomaniak email address is "h6Kcy34rT".

Find out more

• Changing an Infomaniak / WorkSpace password:  https://faq.infomaniak.com/2193
• Changing an email account password: https://faq.infomaniak.com/2017
• Testing the password for an email account



Link to this FAQ:

Thank you for choosing Infomaniak to manage sending and receiving your emails! This guide explains how to enable an automatic reply for an email address managed in your Infomaniak Mail to inform your correspondents that you cannot reply immediately because you are out of the office, on holiday, etc.

When is the automatic reply sent?

As a general rule, your reply is only sent once to the people who send you messages. However, if the same person sends you another email 7 days after the previous one and your automatic reply is still enabled, Infomaniak Mail sends them another automatic reply to remind them that you do not have access to your emails. Also read this FAQ page (click here) if you think it is not working correctly.

Enable the automatic reply in Infomaniak Mail

1. Open Infomaniak Mail (mail.infomaniak.com)
2. Click the icon in the top right
3. Select the Email Addresses tab
4. Under Actions on my address, click on the automatic reply icon
5. Enable Automatic reply
6. Define whether the automatic reply should be repeated on certain specific days of the week
7. If the reply is not regular, set a start date / time and an end date / time if required
8. Write an out-of-office message
9. Save

Enable the automatic reply in Email hosting

1. Open the Manager (manager.infomaniak.com)
2. Go to Email Hosting
3. If necessary, click the hosting / domain name concerned
4. Under Email addresses, click the email address concerned
5. In the left sidebar, click Automatic reply
6. Enable Automatic reply
7. Define whether the automatic reply should be repeated on certain specific days of the week
8. If the reply is not regular, set a start date / time and an end date / time if required
9. Write an out-of-office message
10. Save

Advanced options

Click Advanced options to:

1. Set a different sending address (the address must first be verified)
2. Set any addresses which should not receive your automatic message

Find out more

• Infomaniak Mail / Webmail: quickstart guide
• Infomaniak Mail: add a signature to emails

The number shown next to the displayed email address in the blue bar at the top of the page is the number of unread messages in the inbox in question and in the possible other email address inboxes that are checked within the same WorkSpace account.

The number displayed next to your various directories is the number of unread messages.

To display the number of unread messages and the total number of emails, hover over the folder with the mouse, wait a few seconds and the details will appear.

Searches are possible in the different sections of the WorkSpace:

E-MAILS - searching for a specific term
You may perform global searches (in all directories) on either message bodies, or subjects, or senders/recipients. If you want to find an email in a specific directory, select it first.

CONTACTS - searching for a person's record
You can search for contacts using a minimum of 4 characters in their full name (first name/surname).

AGENDA/CALENDAR - searching for an event
You can search for events including in their description. The minimum search term is 1 character. You must select list mode in order to be certain that the search will be performed over your entire timeline.

WorkSpace allows you to send attachments:

• whether these are small and attached directly to your email
• or, in order not to block your recipient's inbox, added as links which will allow your recipient to download your files

Attaching files to your email

• open WorkSpace (workspace.infomaniak.com)
• click on New email
• click on Attach one or more files

If the size of the attachments exceeds 25 MB then they are stored in Switzerland on the Infomaniak Cloud and automatically converted into a download link.

Your recipients can easily download your attachments for a set period of time.

You have the option of sending up to 100 files or 3 GB maximum per email.

Including an image in the body of an email

When you drag and drop to the entry interface, images larger than 10 MB will not be displayed but included as an attachment.

You can also click on the small icon of a frame with mountains in it and enter the URL address of the image you want to include. The image must be somewhere on the internet (you can use our file manager FTP Manager to send your image to our hosting space if you have any) and must still be there when your recipient reads your email.

The easiest way to manage your email, contacts and calendars is to use WorkSpace. This secure webmail is included free of charge with the email addresses managed by Infomaniak and offers many advantages:

• no software to install: everything is done on line with your Internet browser
• share address books, calendars and email addresses with other users
• unified management of your Infomaniak email addresses
• virus and spam protection
• send large attachments
• sync your contacts/calendars with your mobile device

How to enable Webmail

1. Openworkspace.infomaniak.com
2. Log in with the credentials of your Infomaniak account (and not your email address password)
3. If necessary, link the email addresses to be managedwith your WorkSpace

What do you want to do?

1. sync your contacts and calendars
2. access email address options (signatures, filters, spam, etc.)
3. invite a user to create their Infomaniak account
   
4. modify an Infomaniak account password
5. modify an email address password via your WorkSpace
6. recover access to an Infomaniak account
7. modify user rights

Find out more

• Creating an email address at Infomaniak
• Configuring an email address on a device or using software (Outlook, Thunderbird, etc.)