Knowledge base

Requirements

Before configuring an email address, it must exist in the admin console. To create an email address:

• old admin console
• new admin console

Read and send your emails with WorkSpace

The easiest way to read and send your emails using an Internet browser (Chrome, Firefox, etc.) is to use our WorkSpace, which also lets you synchronize your contacts and calendars with a smartphone, a tablet or email software.

• user guide if you already use the new admin console
• if you still use the old admin console, use this guide

"Step-by-step" configuration guides

• Outlook 2016 / 2013 / 2010 / 2007
• Windows Live Mail 2012 / Windows Live Mail 2011 / Windows Mail
• Windows 10 / Windows 8 mail
• Mozilla Thunderbird
• eM Client

• macOS (Apple Mail) 10.12 (Sierra) / 10.11 (El Capitan) / 10.10 (Yosemite) / 10.9 / 10.8 / 10.7 / 10.6
• Outlook 2016 / 2011
• Mozilla Thunderbird

• Mozilla Thunderbird

• Android 4.x KitKat
• Android 5.x Lollipop

• iOS 9.x (iPhone/iPad/iPod)
  
• iOS 8.x (iPhone/iPad/iPod)
• iOS 6.x (iPhone/iPad/iPod)

• Windows Phone 8.1
  
• Windows Phone 8.0

Other Webmail:

• Gmail (Google)
• RoundCube

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Technical information for advanced users

Whatever email software or smartphone you use, the settings are always identical for configuring an email address:

1. incoming server name IMAP (recommended) or POP = mail.infomaniak.com
2. incoming port if IMAP: 993 with SSL if POP: 995 with SSL
3. outgoing server name SMTP = mail.infomaniak.com
4. SMTP port: 587 with TLS
5. user name = full email address
6. password = the one you assigned to the email address in question
7. authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select "use the same settings as the incoming server" or depending on the software, re-enter a user name (= full email address) and its password

To find out more about the difference between IMAP and POP: https://faq.infomaniak.com/787

This guide explains step by step:

• how to transfer a domain name to Infomaniak,
• how to move a website to Infomaniak without interruption,
• how to back up your old emails to manage them with Infomaniak.

1. Why use Infomaniak for your domain names, websites and email?

• Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized player around the whole world in terms of hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and the No. 2 in terms of the number of sites hosted.
• Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
• Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their own questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
• Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
• Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

By consolidating your domain names, websites, and emails with Infomaniak, you can simplify the management of your bills and your services. For example, linking a domain name with your website and your email address will be automatic. That way, you won't need to manually configure your DNS with another registrar (registration office).

2. 2. Transferring a domain name to Infomaniak

The domain name is the address you enter in a browser to view a site, such as infomaniak.com

It's possible to transfer a domain name from one registrar to another.

These are the steps to follow to transfer a domain name to Infomaniak:

1. log in with the registrar that currently manages your domain name
2. get the transfer code from your current registrar for the domain name to be transferred (aide)
3. order the domain name to be transferred to Infomaniak
4. During the transfer, be sure to keep the current DNS for the domain name
5. enter the transfer code when prompted

3. Moving a website to Infomaniak

All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it's possible to trust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

Here are the steps to take in order to move your current site to Infomaniak:

1. Using an FTP program, back up all the files on your site with your current web host
2. back up your MySQL databases if you use any
3. order the Infomaniak hosting of your choice with the current domain name for your website
4. from our admin console, create an FTP account (help)
5. using an FTP program, send your website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (aide) to upload a .zip of your data and unzip everything from the tool)
6. from our admin console, create a new MySQL database with a user who has full rights to the database (using)
7. from our admin console, import the backup of your database to the database that has just been created (help)
8. In the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the parameters shown in our admin console (support):
   • the database name
   • the database server
   • the database username
   • the database user's password
9. test your website using the preview address (support)
10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

Warning: The procedure described is only valid if the domain name does not change. Where applicable, you should make the necessary adjustments to your MySQL databases if you use any. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

4. Moving the management of your emails to Infomaniak

By outsourcing the management of your mails to Infomaniak you can have a WorkSpace account.

WorkSpace is a comprehensive online solution for viewing and managing your emails, contacts, calendars, tasks, and bookmarks online. It also lets you sync your contacts and calendars with a smartphone, tablet or email client.

Here are the steps to take in order to manage your emails with Infomaniak:

1. if necessary, order a Mail hosting (aide)
2. from our admin console, create the required mail addresses (help)
3. configure your WorkSpace account (support) or your email client with your new addresses (help) use our synchronisation tools (syncimap/imapsync) to automatically copy and rehouse emails and the content of the old email address to the new address, box by box or in batches (help)
4. if WorkSpace is used, configure the synchronisation of contacts and calendars with your smartphone/tablet (help)

5. Activate your new hosting

Now, you just need to point your domain name to the Infomaniak hosting:

1. open the admin console (https://login.infomaniak.com)
2. go to Domain name
3. click on your domain name
4. click on the Managing DNS button
5. click on the Change DNS servers button
6. tick the Infomaniak name servers box and click on Register

6. Wait up to 48 hours and then cancel your old service

Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host for 48 hours.

Once that time has elapsed, don't forget to terminate your services (email, hosting your sites, etc.) with your old hosting service provider.

Bravo :) Your site and your emails are now hosted with Infomaniak.

Thank you for your confidence.

You can sync contacts and calendars from your WorkSpace with a smartphone, tablet or email program.

To configure the synchronization of contacts and calendars with a program or mobile device, do the following:

1. Open the configuration wizard: https://workspace.infomaniak.com/sync
2. Follow the wizard depending on the program or device to sync
3. At the end of the procedure, guides are available for commonly used programs and devices

You will need a WorkSpace account or an account to access the configuration wizard. If you have forgotten your login and password: https://login.infomaniak.com/forgot

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Here are the currently supported protocols for syncing:

• Calendars and tasks: CalDAV and Exchange
• Address Books: CardDAV and Exchange

Find out more:

• Actions to perform for syncing contacts and calendars when two-factor authentication is enabled

This guide explains how to change the password of an email account hosted by Infomaniak. It also shows how to change the login password for the Infomaniak Workspace. To follow this guide, you must have a valid login for the Workspace.

To change an email account password

1. Open the Infomaniak Workspace: https://workspace.infomaniak.com/
2. In the menu under your user name in the top-right corner, select E-mail Settings
3. Under the heading Email account settings, select the account for which you want to change the password
4. On the General tab, click on Change password
5. Follow the instructions displayed

To change the WorkSpace login password

1. Open the Infomaniak Workspace: https://workspace.infomaniak.com/
2. On the menu under your name in the top right, click on My profile
3. Click on the Login information tab
4. Under the Your login details for the admin console heading, click on the Edit button to the right of the Password line
5. Follow the instructions displayed

To sum up, you have:

• 1 user name (an email address which is not necessarily hosted with Infomaniak) and 1 password to log into the Workspace
• 1 user name (email address) and 1 password for each email account. This is the password that must be used to set up the email address in an email client

These two pieces of information may be identical or not, as you choose. To find out more: https://faq.infomaniak.com/1980

Versions tested	iOS 7.0.4 iPad 2
Protocoles used	Exchange ActiveSync, IMAP
Third party applications	No, but profile downloaded from Webmail
Data synced
main address book.................. personal and shared contacts....... external contacts via invitation... main calendar...................... shared calendars................... external calendars via invitation.. tasks.............................. e-mails............................	yes yes yes yes yes oui yes yes
Server address to specify	contained in the profile file
Username format	contained in the profile file

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Versions tested	iOS 7.0.4 iPad 2
Protocols used	CardDAV / CalDAV / IMAP
Third party applications	no, but profile downloaded from Webmail
Data synced
main address book.................. personal and shared contacts....... external contacts via invitation... main calendar...................... shared calendars................... external calendars via invitation.. tasks.............................. e-mails............................	yes no no yes yes no yes yes
Server address to specify	contained in the profile file
Username format	contained in the profile file

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If you add new contacts from your iPhone following synchronisation, they will be added locally to your iPhone's address book ("On my iPhone") instead of going into the synchronised address book. You may change this default parameter (click here).

Unfortunately, it is not possible to retrieve contact group information. This is because iOS does not really use folders or groups; instead, it tags each contact with one or more categories but this is not the same as group membership.

You may delete a downloaded profile (more information).

Some of our tools use technologies that will only run on the latest web browsers. As a result, we have chosen to disable access to older browsers (old versions of Firefox or Internet Explorer, etc.) to prevent issues during use.

The FTP File Manager, our control panel for VOD and streaming products, as well as our Webmail system, may not work with Microsoft Internet Explorer 7 and below, or with screens with a lower resolution than 1024x768.

Occasionally, even if you have the latest version of a given browser, it may be set up to run in compatbility mode, i.e. it presents itself as an earlier version to sites visited (which may resolve certain display issues, for example). You should therefore check within your browser that you have not enabled such a mode: Internet Explorer 9 (IE9), Internet Explorer 10 (IE10)

There is no longer any reason not to move to a recent version of a browser such as Mozilla Firefox. That way, you can be sure that any security flaws are regularly patched and that you can view sites with any of the latest technologies that they may contain. Therefore, we do not offer support for issue encountered with the aforementioned browsers and resolutions.


To access the old Webmail system, please go to https://webmail1.infomaniak.ch

You may add contacts to your Webmail address book from various sources.

Illustrated steps

Contacts from the old Webmail system
In Webmail2, go to Contacts
Click on Import/Export -> Import Webmail Contacts


Outlook 2011 Contacts (Mac) -> vCard .vcf files as e-mail attachments


Outlook 2010 Contacts (PC) -> vCard .vcf files as e-mail attachments


Spreadsheet (Excel, etc.) -> CSV File


Outlook Contacts -> iCal4ol

If you keep your address book up to date in Webmail, then you may wish to group contacts together in order to reach them more easily, or to make it easier to send a message to all contacts of a particular category.

Actions to be carried out

Create a folder in your address book
Drag into it all of the contacts that you wish to associate with that folder
Compose a new message
Click on the "A" to the left of the To field
This will bring up your address book and corresponding subfolders

It is also possible to use contacts currently in your address book to send them an individual or group message by typing the first few letters.

Illustrated steps

The various techniques illustrated

More information

You may also create a group of contacts to be shared with other Webmail users (users you select and invite, of course). More information

To change the appearance of a contact or group, simply go to the contact's card and tick/untick the relevant checkboxes. Changes take immediate effect.

Should a contact no longer belong to any group (whether shared or not), they will appear at the bottom of the list of groups in a section marked "Groupless Contacts".

This guide explains how to share one or more calendars with WorkSpace users.

Sharing a calendar

1. Login to the WorkSpace (https://workspace.infomaniak.com)
2. Go to the Calendar tab
3. Mouse over Shared Contacts and click on the arrow that appears to the right
4. On the menu that pops up, click on Sharing options
5. Enter the email address for the WorkSpace account for the user who will access the address book. If the user does not yet have a WorkSpace account, they can create one free of charge.
6. Determine the user rights over this address book (Administration, Read only, Read and write access)
7. Close the window

Illustrated guide

While they are present in your Webmail it is possible that some folders don't appear in your IMAP configured email software.

Actions to be carried out

Try right-clicking on the IMAP account and find the "IMAP folders" -> "register" or "subscriptions" designation.

Official help:
Microsoft Outlook 2003
Microsoft Outlook 2007
Microsoft Outlook Express
Google Android