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    Knowledge base FAQ - Knowledge base Webmail
      100 FAQ(s) found
      Link an additional email address in kMail

      Thank you for managing your emails with Infomaniak! kMail lets you manage one or more email addresses hosted by Infomaniak. This guide explains how to add an email address in order to view, manage and send emails.


      Prerequisites

      Have an email address (this must be created in an  Infomaniak Mail Service ) and a user account

      Or

      Be invited to use an email address and have followed the process below:

      1. open the invitation link to use the email address
      2. choose the option Create my account (free)
      3. enter your First Name , Last Name and Phone Number
      4. choose a login email address (it is possible to use the Infomaniak email address that you are invited to use) and define a password
      5. click on Use my address to access your Infomaniak mailbox

      Attach an email address to kMail

      This procedure allows you to manually add an email address hosted by Infomaniak to your kMail. It is possible to manage the same email address in several different kMail.

      From a web browser

      sign

      1. open kMail ( mail.infomaniak.com ) and click on the icon signat the very top right
      2. choose the Mail Addresses menu
      3. click on the blue button Add an e-mail address
      4. enter the full email address (ex.: e-mail@domain.xyz) and the password of the email address ( help )
      5. check or leave unchecked the box Set this email address by default when opening
      6. click on the Add button
      7. repeat steps 4 to 7 to attach other email addresses

      You can also do like this:

      sign

      From the kMail app (Android / iOS)

      It is not possible to attach an additional address while logged into an account on the mobile application.

      Any operation (addition or removal of email address) that will be made from kMail in a browser will be immediately reproduced on the mobile application.



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      Print an email via kMail

      This guide explains how to print an email in order to obtain a printout of your message, without the interface itself, via kMail, our complete online solution for reading and managing your emails.


      Print an email via kMail

      1. Open kMail (mail.infomaniak.com)
      2. Open the message to be printed
      3. Click on the sign icon to the right of the message frame

      It’s possible to access the print function by right clicking on the desired email or by clicking on the sign icon at the top right of the open email, then clicking on the sign Print icon.


      Find out more

      • kMail: getting started guide
      • kMail: download an email message (EML)


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      Difference between Infomaniak identifiers

      This guide details the different identifiers used for access to Infomaniak.


      Manager & kMail (Webmail)

      The username and password used to connect to the Manager (administration console for your products) and to kMail webmail (online messaging interface to use one or more email addresses) are not necessarily the same as those used for an email account hosted by Infomaniak (see below), even if in both cases it is an email address and even if it is identical.


      Email service

      To use an email address, you must know at least its title and password. These may look like your Infomaniak connection identifier but in reality they are 2 different things.


      To remember

      In summary, you have:

      • 1 identifier (in the form of an email address) and 1 password to access
        • at kMail  https://mail.infomaniak.com/
        • to the Manager https://manager.infomaniak.com/
      • 1 password for each email address hosted at Infomaniak

      These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it won't necessarily change the other.


      Example

      It is for example possible to connect to the Manager with an email address not managed by Infomaniak: email@microsoft.fr
      This Infomaniak connection identifier will have its own password and the microsoft.fr address will have its own.
      It's the same if the address was email@domainechezinfomaniak.ch and it was managed on the Infomaniak servers.

      Similarly, the password used to connect to the Manager can be "pAssW8ox3C" while the password for your Infomaniak email address is, for example, "h6Kcy34rT".



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      kMail: add an attachment to an email

      This guide explains how to add attachments to emails sent via kMail, the Infomaniak webmail, our complete online solution for reading and managing your emails.

      Attach files from your computer to your message

      1. Open kMail (mail.infomaniak.com)
      2. Click on New message
      3. Click on the sign Attach a file icon

      If the size of the attachments exceeds 25 MB, a Swiss Transfer link will be created: the data are stored in the Infomaniak cloud in Switzerland and automatically converted into a download link. Your recipients will be able to use this link to download your attachments easily during a predefined period of time.

      You can send up to 100 files or a maximum of 3 GB per message using this method.

      Attach files from your kDrive to your message

      1. Open kMail (mail.infomaniak.com)
      2. Click on New message
      3. Click on the sign icon and add the file or share link to your email

      Include an image in the body of the message

      When dragging / dropping in the input interface, images measuring more than 10 MB will not be displayed but added as an attachment.

      You can also click on the small icon showing a frame and mountains and enter the URL address of the image you wish to include. The image must be available on the Internet (you can use our FTP Manager to send your image to your hosting space if you have one) and must still be there when the message is consulted by your correspondent.



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      Getting started guide: kMail (Webmail Infomaniak)

      The easiest way to manage your e-mails, contacts and calendars and to use kMail  the Infomaniak webmail.

      sign

      The latter offers many advantages:

      • No software to install or configure
      • Sharing contacts, calendars and email addresses with other users
      • Unified management of your Infomaniak email addresses
      • Virus and spam protection
      • Sending large attachments
      • Synchronization of your contacts/calendars with your mobile
      • Secure and respect your privacy


      How to start kMail, the Infomaniak Webmail ?

      1. Open kMail (mail.infomaniak.com)
      2. Log in with your Infomaniak account identifiers (and not your email address password)
      3. If necessary, link the email addresses to be managed with kMail


      What would you like to do?

      1. Synchronize your contacts and calendars
      2. Access the options of an email address (signatures, filters, spam, etc.)
      3. Invite a user to create their Infomaniak account
      4. Changing the password of an email address from kMail
      5. Modifying a user's rights
      6. Create an email address at Infomaniak

      FAQ to read first



      Updated 01.06.2023 Link to this FAQ:
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      Quickstart guide: Email Service

      Thank you for choosing us to host your emails.

      This guide will help you start using the key features of your new product in no time. In the event of a problem, please consult our knowledge base before contacting our support team.

      If your domain name is not managed by Infomaniak or your Infomaniak Email Service is not managed in the same client account as your domain name, follow this guide to configure the DNS or records in order to link the domain name to your Email Service.

      You ordered an Email Service and you want to:

      • Control the interface
      • Create email addresses
      • Link or unlink a domain name
      • Use a webmail (kMail)
      • Configure your emails, contacts and calendars on your devices


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      Sort incoming emails according to the rules (sieve filters)

      This guide explains how to create rules to automatically classify your incoming emails according to certain conditions.

      Rules for what usage

      In particular, these rules allow the following automatic actions:

      • delete or move messages form email addresses that you no longer want to see
      • Transfer emails to your partner from an email address so that you both receive them
      • Copy messages that contain a specific keyword to a folder
      • etc.

      Unlike the sorting rules provided within webmail software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes.

      If you use a webmail software configured as POP in parallel to kMail, the messages stored in folders will no longer be downloaded by your software.
      The POP protocol only show messages in your main inbox.
      To consult the classified messages, it will be necessary to use the IMAP protocol or only kMail.


      Access the rules via the Email Service

      1. Go tosign Email Service
      2. Click on the Email Service / domain name concerned
      3. Via the Email Service control panel, click on the email address concerned
      4. Click on the Filters and rules tab or on Filters and rules in the left-hand side menu

        sign


      Access the rules via kMail

      1. open kMail (mail.infomaniak.com)
      2. click on the sign icon at the top right and select Email addresses
      3. if necessary, select the email address concerned using the drop-down menu
      4. under Actions on my address, click on the sign iconFilters and rules

      If you do not have access...

      • Check that you have a valid access to kMail with which the email address is associated
      • Do you have the permission to manage this setting? If you were invited to kMail to manage your address, the Email Service administrator may have withdrawn this right when sending the invitation (find out more (click here)


      You can also create a rule directly via the email received:

      1. Open kMail (mail.infomaniak.com)
      2. Open the message from the sender concerned
      3. Click on the sign icon at the top right of the open message
      4. Select Create a rule to open the creation wizard which will be pre-completed with the elements of the message


      Configure the rules

      1. click on the Add a rule button in Standard mode or enable Expert mode to import a Sieve file
      2. several actions are available:
        1. Enable/disable the Infomaniak spam filter
        2. Enable/disable the Infomaniak advertising filter
        3. Create filters in Standard mode (using a creation form) or Expert mode (using Sieve language)
      3. once a filter has been created in Standard or expert mode click on Continue to enable it
      4. These settings can be modified at any time
      When using an "e-mail type = advertising, social media" condition, the action selected will be performed before the advertising filter action if this was enabled (find out more).


      Information concerning Advanced mode

      As the host, Infomaniak is only an intermediary and we cannot provide additional support on this matter. If necessary, you can contact one of our partners or complete a call for tender free of charge.

      Advanced mode requires use of the Sieve language. By enabling this mode, the existing rules will be retained but disabled.

      Example of the fileinto function: the following code makes it possible to classify all the Facebook messages into the "fb" folder and all the messages with an unsubscribe link into the "nl" folder. If you need to mention a sub-folder, use the / separator (as in the second example), but no need to indicate INBOX in your codes.

      require ["fileinto"];
      if address :contains "from" "facebook.com" {
      fileinto "fb";
      } elsif header :matches "List-Unsubscribe" "*" {
      fileinto "nl";
      } else {
      keep;
      }


      Second example: code making it possible to modify the subject according to the From (for example add a prefix in the subject when an e-mail passes the filter).

      require ["fileinto", "editheader", "variables", "regex"];

      if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
      if header :regex "subject" "((Re|Fwd): *)\[SCIENTIFIC-LINUX-DEVEL\]
      *(.*)" {
      deleteheader "Subject";
      addheader "Subject" "${1}${3}";
      }
      addheader "List-Post" "";

      fileinto "Mail List/SL-Devel";
      }


      Find out more


      Note for users of a free version

      Via your free Infomaniak email, you can only create simple rules with certain restrictions. For example, you cannot create a filter to transfer an email to another email address. For a full experience, unlock your free Infomaniak email!



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      Error: the folders that are greyed out in WorkSpace can not be deleted

      This guide explains how to delete the directories appearing in grey in the WorkSpace or in some email clients such as Apple Mail, Mozilla Thunderbird or Microsoft Outlook.

      With some email clients like Outlook, you can create child directories from non-existent parent directories. For example, it is possible to create the directory/abc/klm/xyzwhen the directory "klm" does not exist.

      In WorkSpace or any other application, phantom folders, like the directory "klm" in this example appear in grey and cannot be deleted directly.

      To delete these phantom directories, it is necessary to delete their sub-directories first (in our example: xyz).



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      Delete strikethrough messages

      To permanently delete tracked emails appearing in your email software or on kMail:


      Microsoft Outlook
      Go to the Edit menu -> Erase deleted messages (in English, you must have a Purge menu).


      Apple Mail
      Go to BAL menu -> Erase Deleted Items


      They will then disappear from your Webmail as well.






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      Modify the password for one of your Email Service addresses

      This guide explains how to change the password for an email address in an Email Service without needing to provide the old password.

      WARNING: if the email address for which you wish to modify the password is also the login email address for your Manager account, in this case it is the same password (unified password).
      Please follow this procedure to modify it:
      https://faq.infomaniak.com/2359


      Modify an email address password

      If the email address for which you wish to modify the password is different from your login email address for your Manager account, please observe the following procedure:

      1. Log in to your Infomaniak space (manager.infomaniak.com)
      2. Go to sign Email Service
      3. Click on the Email Service / domain name concerned
      4. Select the relevant address in the list of email addresses
      5. In the General tab then the Login details block, click on Modify

        sign

      6. Choose to send a password reset procedure to the email address user or Modify the password directly

      If necessary:

      • Update your webmail, smartphone, tablet software, etc. with the new password:
        • Outlook  Microsoft or Windows Mail
        • Mail (MacOS  iPhone) Apple
        • Thunderbird  Mozilla
        • Android (Email / Outlook / Gmail)  Google
      • If the email address is associated with kMail, you will need to enter the new password the first time you log in


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