Knowledge base

kSuite is a suite of online productivity and collaboration tools developed in Switzerland. It includes all the tools you need to collaborate and communicate effectively online:

• kDrive : a collaborative storage service that allows you to work online on documents, spreadsheets and presentations
• kMail : a secure email service that brings together all your emails, contacts and appointments in one place
• kMeet : a privacy-friendly video conferencing solution to work remotely as if you were in the office
• kChat : a collaborative communication platform to coordinate your work and consolidate your communication flows.

But also:  Products included in kSuite

What do you want to do ?

• Understanding kSuite-related data storage
• Start with an existing domain name
• Determine user quota
• Add products
• Get a website

A question or a feedback?

• Our support is at your disposal 7/7
• Do not hesitate to send us your kSuite suggestions

This guide details the specificities of our kSuite offer, particularly in terms of the domain name that must be associated with it.

Domain name existing elsewhere

If the domain name you want to use to create your kSuite belongs to you but is with another provider, it will be essential to transfer it to Infomaniak beforehand by following this guide (click here) .

Domain name linked to a Mail Service 

Domain names already linked to a Mail Service cannot be used with kSuite at this time. We are actively working to offer you the possibility of using an existing Mail Service on your account in order to include it in the kSuite offer. Once this functionality is available, we will communicate this information to you by e-mail. Thank you for your patience.

DNS zone not managed by Infomaniak

If the domain name you wish to use to create your kSuite belongs to you at Infomaniak but its zone is not managed by Infomaniak (DNS or type A, MX records, etc. different from those recommended by Infomaniak) it will be essential to point it to our name servers beforehand by following this guide (click here) .

Changing the domain name associated with kSuite

Once the kSuite is functional with a domain name, it is impossible to change it .

kSuite offers the creation and use of different Infomaniak products (kDrive, Service Mail, kChat...) based on a domain name.

•     If you already have a Service Mail and/or a kDrive for example, you cannot group them together in kSuite. A migration of your existing products to kSuite will be available soon.

•     If you subscribe to kSuite, you get separate products from your existing products.

•     You also cannot unbundle kSuite products into separate products within the offering. If you wish to terminate any of your kSuite products, you must terminate kSuite as a whole.

This guide details how the storage of data from your various kSuite products works.

kSuite Storage Space

The space used for data storage is common to the different users of your kSuite and common to some of the products that make up your kSuite (kDrive and kChat for example).

The total amount of storage space depends on your subscription and the number of users you choose. It corresponds to the maximum amount of storage space that can be used by all your users. There is no quota per user.

Increase or decrease your kSuite storage space

Need more space to store your kSuite data? Change the plan and add users or upgrade to a higher plan with more users. The more available users included in your plan, the more storage space you will need.

You can also recover storage space by permanently deleting kDrive or kChat files. Data from the Mail Service is not counted in kSuite storage.

It is not possible to reduce the storage space or to go below a certain number of kSuite users depending on the storage available and already used.

It is of course possible to subscribe to web hosting from the same customer account and to build your website with the tool of your choice such as WordPress that we promote.

The kSuite offer does not include the web hosting services offered by Infomaniak.

There are 3 kSuite offers and each includes 1 first user proposed during subscription.

You can include up to 300 users per kSuite.

Each user is entitled to his email address on the domain name around which your kSuite revolves (domain name chosen when subscribing to kSuite) with no limit on the volume of email storage.

Some kSuite offers include additional email addresses ("shared email addresses") for generic purposes.

How many users will you need?

• The Standard offer is presented with 1 free user for life and additional paying users and reduced management; the storage space (excluding email volume since it is unlimited) is 15 GB per user.

• The Pro offer is presented with 1 paying user, with a storage space of 3 TB (3000 GB; excluding email volume since unlimited) per user. You will also have 5 shared email addresses available (additional lots by 5 can be ordered).

• The Enterprise offer is presented with 1 paying user, with a storage space of 6 TB (6000 GB; excluding email volume since unlimited) per user. You will also have 10 shared email addresses available (additional lots by 5 can be ordered).

Can an existing user join kSuite?

Yes, an existing Infomaniak user can be invited to join your kSuite.

A user who would only like to join kDrive or kChat within your kSuite will not be able to do so. In this case, you will have to use the sharing functions so that external users can join you temporarily.

kSuite simplifies enterprise user management and consolidates your products into a single invoice with a single due date. It also includes advanced user management for all the applications you need to collaborate online.

You choose the domain name and kSuite is then established according to your needs in terms of number of users and storage space.

Communicate and plan

• An email service
• kMeet
• kChat
• Calendar
• Contact
• Newsletter

Collaborate and share

• kDrive, with docs, grids and points
• Swisstransfer
• kPaste

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Products included in kSuite cannot be moved or terminated independently of each other. This is a bundled offer that can be improved at any time by subscribing to a higher offer, but it cannot be reduced along the way.