Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.
Introduction
- Since you opened your account with Infomaniak, you are part of at least one Organization.
- If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
- Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
- Only a owner/legal representative can make changes.
- A potential collaborator who also has access to your Organization will not be able to modify details from their restricted account.
Add a new user
As a user of the Organization with sufficient rights, you can:
- add a new user.
- This could be someone completely external to Infomaniak,
- or someone who already has their own Infomaniak user account that they can, if they wish, reuse by extending it to your Organization.
When adding, you will be able to:
- specify his role within the Organization,
- the products he will have access to,
- as well as the administrative contact preferences.
Remove a user
As a user of the Organization with sufficient rights, you can:
Modify a user's permissions/rights
As a user of the Organization with sufficient rights, you can:
- change the role of another user,
- manage the products he has access to,
- as well as the administrative contact preferences whether they are yours or those of others.
Replace a legal representative
To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies naming a new legal representative in advance (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).
Manage users in work teams
You can organize the Organization's users into work teams.
The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).
A mobile app (Infomaniak Mail, application for iOS/Android smartphone or tablet) is available here!
This interface offers many advantages:
- No software to install or configure.
- Email sharing with other users.
- Unified management of all your Infomaniak email addresses.
- Professional anti-spam and antivirus filter for incoming and outgoing mail.
- Automatic sorting of incoming messages (filters).
- Sending large attachments.
- Backed up continuously.
- Share kDrive.
- Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.
How to get started with Mail Infomaniak?
Whether on mail.infomaniak.com or the app Infomaniak Mail, it is essential to log in with the identifier of your Infomaniak user account and its password. This will not work by entering an email address and its password directly. Understand the difference
- Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
- If necessary, reattach the email addresses to manage with Mail Infomaniak.
What would you like to do next?
- Access the app's options
- Change the password of an email address from Mail
- Restore deleted emails
- Add a signature
- Create an email address at Infomaniak
- Invite a user to view an email address
- Modify a user's rights
- Synchronize your devices (emails and/or contacts and calendars)
This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.
my kSuite limits only
The my kSuite offer has certain limits that my kSuite+ does notβ¦
Email, contacts & calendars
- Disk space limited to 20 GB of storage for emails.
- No advanced mode in message sorting rules.
- "my kSuite" signature imposed.
- No email sharing link.
- One address book, one calendar.
- Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).
kDrive
- 1 single kDrive drop box.
- 25 sharing links (and without duration, password settingsβ¦).
- Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
- 30-day trash bin (60 for my kSuite+).
- No statistics.
- No PDF file editing/signature.
kMeet
- Max. 50 participants in a video conference (100 for my kSuite+).
Limitations of the my kSuite & my kSuite+ offers
Click on the links below to learn more:
- Offer limited to one address per account (linked to a European phone number).
- Available only for European / OECD countries (listed below).
- Must provide a valid mobile phone number to confirm registration.
- Limited number of daily email sends, mail redirections and unique recipients per message.
- No possibility to create aliases for your email.
- No customizable email signature.
- Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
- 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
Registration for my kSuite / my kSuite+ is possible in:
- Germany
- Australia
- Austria
- Belgium
- Canada
- Chile
- Colombia
- South Korea
- Costa Rica
- Denmark
- Spain
- Estonia
- United States
- Finland
- France
- Greece
- Guadeloupe
- French Guiana
- Hungary
- Ireland
- Iceland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Martinique
- Mayotte
- Mexico
- Monaco
- New Caledonia
- New Zealand
- Norway
- Netherlands
- Poland
- French Polynesia
- Portugal
- Czech Republic
- RΓ©union
- United Kingdom
- Saint-BarthΓ©lemy
- Saint-Martin
- Saint-Pierre-et-Miquelon
- Slovakia
- Slovenia
- Sweden
- Switzerland
- French Southern Territories
- Turkey
- Wallis and Futuna
my kSuite+ Offer
The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.
To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.
For sending emails to a large number of recipients, there is a Newsletter tool.
Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared through support, social media, or the Web. These suggestions are then discussed during the relevant department's meetings.
Provide feedback on...
SERVICE INFOMANIAK | FR | EN | DE | IT | ES |
---|---|---|---|---|---|
DOMAIN [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
HOSTING / Site Creator [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
CLOUD SERVER [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
PUBLIC CLOUD [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
JELASTIC CLOUD [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
SYNOLOGY [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
HOUSING [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
SWISS BACKUP [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
kSuite / my kSuite [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
MAIL [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
MAIL iOS app [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
MAIL Android app [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
kDrive [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
CALENDAR [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
CONTACTS [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
NEWSLETTER [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
SWISSTRANSFERβ [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
STREAMING RADIO [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
STREAMING VIDEO [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
Video On Demand / Audio On Demand [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
GUEST MANAGERβ [ β ] | ![]() | ![]() | ![]() | ![]() | ![]() |
kChat [ β ] | ![]() | ||||
kMeet [ β ] | ![]() |
Infomaniak support is also at your disposal by email, chat or phone if needed.
This guide presents the advantages of kSuite (Standard, Pro, Entreprise), the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.
Preamble
- kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
- It also includes advanced user management for all the applications you need to collaborate online.
- You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
- kSuite is a bundled offer that can be upgraded to a higher tier at any time but it is not possible to downgrade later, or to transfer kSuite to another Organization.
- The products included in kSuite cannot be moved or canceled independently of each other.
- To help you identify the most suitable kSuite offer for your needs, refer to this other guide.
Choosing kSuite over standalone apps
The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.
kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name that will be associated with it.
It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately.
Here are some other points:
- One single invoice
- address book & dynamic calendar for the Organization
- more important disk storage (per user)
- Custom Brand included with kSuite Entreprise
In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.
The products included in kSuite
On your interface ksuite.infomaniak.com you access:
Create, communicate, plan, collaborate, shareβ¦
- kChat
- A Mail Service (even if you already have a Mail Service)
- Calendar
- kDrive (even if you already own a kDrive)
Also:
Management
- The Manager interface with Custom Brand included or optional depending on the offer
Are you a Partner or do you want to become one to resell kSuite?
This guide concerns kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.
Foreword
- Only one kSuite is possible per Organization!
- Create several Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuite.
- Warning: a kSuite cannot be transferred from one Organization to another!
Administer kSuite
- Link a domain name to kSuite
- Link an additional domain name to kSuite
- Convert existing products into kSuite (or dissociate them)
- Determine the user quota
- Understand the storage of data related to kSuite
- Get a website
- Modify an existing kSuite offer
Using kSuite
Each product included in kSuite has its own guides in the sections kChat, kMeet, kDrive, etc., which you can find on https://faq.infomaniak.com.
You can also enter the name of the product you are looking for:
A question or feedback?
- To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.
- In case of a problem, please consult the knowledge base before contacting support.
- Click here to share a review or suggestion about a Infomaniak product.
This guide concerns the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.
Preamble
- Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information through simplified links.
- This service not only shortens URLs to make them more manageable but also offers the possibility to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
- To use Infomaniak Chk, creating an Infomaniak account is essential.
Shortened links and QR codes
Here are the limits on the number of new items created per month, depending on the kSuite version subscribed to:
kSuite Standard 1 max user = 20β | kSuite Standard 2 min users = 20β | kSuite Pro = 100β | kSuite Enterprise = 500β
Regardless of the subscription, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.
The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
This interface offers many advantages:
- No software to install or configure.
- Sharing calendars with other users.
- Saved permanently.
- Synchronization of calendars (+ tasks) between devices.
- Attachment / kDrive.
- Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.
How to get started with Calendar Infomaniak?
Whether on calendar.infomaniak.com or the Mail app, it is essential to log in with your Infomaniak user account ID and password. This will not work by entering an email address and password directly. Understand the difference
- Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
What would you like to do?
- Synchronize calendars across all your devices
- Customize the app's display
- Display public holidays
- Create a task
- Schedule a meeting
- Create a unique event
- Create a recurring event
- Create an event reminder
- Manage room bookings
- Print a calendar
- Import a calendar
- Export a calendar
- Share a calendar
- Share a calendar publicly
- Restore deleted events
- Add an attachment to an event
- Set a calendar as default on the app
- Create a desktop app (from the Web Calendar app for example) from Chrome
A question or feedback?
- Contact Infomaniak support
- Click here to share a review or suggestion about a Infomaniak product
The easiest way to manage your contacts/address books is to use the web app Contacts Infomaniak (online service contacts.infomaniak.com).
This interface offers many advantages:
- No software to install or configure.
- Sharing address books with other users.
- Backed up continuously.
- Synchronization of your contacts across devices.
- Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.
How to get started with Contacts Infomaniak?
Whether on contacts.infomaniak.com or the Mail app, it is essential to log in with the identifier of your Infomaniak user account and its password. This will not work by entering an email address and its password directly. Understand the difference
- Click here to access the web app Contacts Infomaniak (online service contacts.infomaniak.com).
What would you like to do?
- Synchronize contacts & calendars across all your devices
- Manage contacts
- Manage duplicates
- Import contacts
- Export contacts
- Group contacts
- Copy or move contacts
- Restore contacts
- Share an address book
A question or feedback?
- Contact Infomaniak support
- Click here to share a review or suggestion about an Infomaniak product
This guide explains how to access your Infomaniak address books and calendars/agendas from your devices.
Refer to this other guide if you are looking for information on synchronizing your e-mails.
Preamble
- The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars/agendas for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
- If your current contacts and calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
- The suggested calendars can also be synchronized with your mobile and desktop devices.
- The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.
Synchronize contacts & calendars (CardDAV/CalDAV)
Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software/email clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).
Specific guides
Operating System | Application to synchronize |
Outlook via CalDav Synchronizer ( Windows) | |
Contacts & Calendars ( macOS) | |
Contacts & Calendars ( iOS: iPhone, iPad, etc.) | |
Contacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.) | |
Google Calendar via kSync | |
Mozilla Thunderbird |
You can also turn the Infomaniak Web Calendar or Contacts app into a real application to use on your device.
β οΈ Infomaniak services are compatible with any application supporting CardDAV/CalDAV. For additional help, contact the software support or a partner β also discover the role of the host.