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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base kSuite
    10 FAQ(s) found
    Manage an Organization's users on the Manager

    This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.

     

    Introduction

    • Since you opened your account with Infomaniak, you are part of at least one Organization.
      • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
      • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
    • Only a owner/legal representative can make changes.
      • A potential collaborator who also has access to your Organization will not be able to modify details from their restricted account.

     

    Add a new user

    As a user of the Organization with sufficient rights, you can:

    • add a new user.
      • This could be someone completely external to Infomaniak,
      • or someone who already has their own Infomaniak user account that they can, if they wish, reuse by extending it to your Organization.

    When adding, you will be able to:

    • specify his role within the Organization,
    • the products he will have access to,
    • as well as the administrative contact preferences.

     

    Remove a user

    As a user of the Organization with sufficient rights, you can:

    • remove one or more users,
    • or leave an Organization to which you belong on your own.

     

    Modify a user's permissions/rights

    As a user of the Organization with sufficient rights, you can:

    • change the role of another user,
    • manage the products he has access to,
    • as well as the administrative contact preferences whether they are yours or those of others.

     

    Replace a legal representative

    To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies naming a new legal representative in advance (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

     

    Manage users in work teams

    You can organize the Organization's users into work teams.



    Updated 17.06.2025 Link to this FAQ:
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    Discover the Infomaniak Web Mail app (online service mail.infomaniak.com)

    The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).

     

    A mobile app (Infomaniak Mail, application for iOS/Android smartphone or tablet) is available here!

     

    This interface offers many advantages:

    • No software to install or configure.
    • Email sharing with other users.
    • Unified management of all your Infomaniak email addresses.
    • Professional anti-spam and antivirus filter for incoming and outgoing mail.
    • Automatic sorting of incoming messages (filters).
    • Sending large attachments.
    • Backed up continuously.
    • Share kDrive.
    • Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

     

    How to get started with Mail Infomaniak?

    Whether on mail.infomaniak.com or the app Infomaniak Mail, it is essential to log in with the identifier of your Infomaniak user account and its password. This will not work by entering an email address and its password directly. Understand the difference

    1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
    2. If necessary, reattach the email addresses to manage with Mail Infomaniak.

     

    What would you like to do next?

    1. Access the app's options
    2. Change the password of an email address from Mail
    3. Restore deleted emails
    4. Add a signature
    5. Create an email address at Infomaniak
    6. Invite a user to view an email address
    7. Modify a user's rights
    8. Synchronize your devices (emails and/or contacts and calendars)


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    Understand the limitations of the my kSuite offer

    This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

     

    my kSuite limits only

    The my kSuite offer has certain limits that my kSuite+ does not…

    Email, contacts & calendars

    • Disk space limited to 20 GB of storage for emails.
    • No advanced mode in message sorting rules.
    • "my kSuite" signature imposed.
    • No email sharing link.
    • One address book, one calendar.
    • Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

    kDrive

    • 1 single kDrive drop box.
    • 25 sharing links (and without duration, password settings…).
    • Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
    • 30-day trash bin (60 for my kSuite+).
    • No statistics.
    • No PDF file editing/signature.

    kMeet

    • Max. 50 participants in a video conference (100 for my kSuite+).

     

    Limitations of the my kSuite & my kSuite+ offers

    Click on the links below to learn more:

    • Offer limited to one address per account (linked to a European phone number).
    • Available only for European / OECD countries (listed below).
    • Must provide a valid mobile phone number to confirm registration.
    • Limited number of daily email sends, mail redirections and unique recipients per message.
    • No possibility to create aliases for your email.
    • No customizable email signature.
    • Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
    • 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

     

    Registration for my kSuite / my kSuite+ is possible in:

    1. Germany
    2. Australia
    3. Austria
    4. Belgium
    5. Canada
    6. Chile
    7. Colombia
    8. South Korea
    9. Costa Rica
    10. Denmark
    11. Spain
    12. Estonia
    13. United States
    14. Finland
    15. France
    16. Greece
    17. Guadeloupe
    18. French Guiana
    19. Hungary
    20. Ireland
    21. Iceland
    22. Israel
    23. Italy
    24. Japan
    25. Latvia
    26. Lithuania
    27. Luxembourg
    28. Martinique
    29. Mayotte
    30. Mexico
    31. Monaco
    32. New Caledonia
    33. New Zealand
    34. Norway
    35. Netherlands
    36. Poland
    37. French Polynesia
    38. Portugal
    39. Czech Republic
    40. RΓ©union
    41. United Kingdom
    42. Saint-BarthΓ©lemy
    43. Saint-Martin
    44. Saint-Pierre-et-Miquelon
    45. Slovakia
    46. Slovenia
    47. Sweden
    48. Switzerland
    49. French Southern Territories
    50. Turkey
    51. Wallis and Futuna

     

    my kSuite+ Offer

    The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

    To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.

    For sending emails to a large number of recipients, there is a Newsletter tool.



    Updated 16.06.2025 Link to this FAQ:
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    Share your opinion or suggestion on an Infomaniak product

    Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared through support, social media, or the Web. These suggestions are then discussed during the relevant department's meetings.

     

    Provide feedback on...

     

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    Infomaniak support is also at your disposal by email, chat or phone if needed.



    Updated 26.06.2025 Link to this FAQ:
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    Discover kSuite and its products

    This guide presents the advantages of kSuite (Standard, Pro, Entreprise), the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

     

    Preamble

    • kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
      • It also includes advanced user management for all the applications you need to collaborate online.
      • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
    • kSuite is a bundled offer that can be upgraded to a higher tier at any time but it is not possible to downgrade later, or to transfer kSuite to another Organization.
      • The products included in kSuite cannot be moved or canceled independently of each other.
    • To help you identify the most suitable kSuite offer for your needs, refer to this other guide.

     

    Choosing kSuite over standalone apps

    The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

    kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name that will be associated with it.

    It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

    Here are some other points:

    • One single invoice
    • address book & dynamic calendar for the Organization
    • more important disk storage (per user)
    • Custom Brand included with kSuite Entreprise

    In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

     

    The products included in kSuite

    On your interface ksuite.infomaniak.com you access:

    Create, communicate, plan, collaborate, share…

    • kChat
    • A Mail Service (even if you already have a Mail Service)
    • Calendar
    • kDrive (even if you already own a kDrive)

    Also:

    • Contacts
    • kMeet
    • Swisstransfer
    • kPaste
    • Chk

     

    Management

    • The Manager interface with Custom Brand included or optional depending on the offer

     

    Are you a Partner or do you want to become one to resell kSuite?



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    Getting Started Guide: kSuite

    This guide concerns kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

     

    Foreword

    • Only one kSuite is possible per Organization!
      • Create several Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuite.
      • Warning: a kSuite cannot be transferred from one Organization to another!

     

    Administer kSuite

    • Link a domain name to kSuite
    • Link an additional domain name to kSuite
    • Convert existing products into kSuite (or dissociate them)
    • Determine the user quota
    • Understand the storage of data related to kSuite
    • Get a website
    • Modify an existing kSuite offer

     

    Using kSuite

    • Discover kSuite and its included products
    • Discover kSuite spaces
    • Manage status and presence on kSuite

    Each product included in kSuite has its own guides in the sections kChat, kMeet, kDrive, etc., which you can find on https://faq.infomaniak.com.

    You can also enter the name of the product you are looking for:

     

    A question or feedback?

    • To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.
    • In case of a problem, please consult the knowledge base before contacting support.
    • Click here to share a review or suggestion about a Infomaniak product.


    Updated 26.06.2025 Link to this FAQ:
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    Understand Chk.me's limitations

    This guide concerns the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

     

    Preamble

    • Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information through simplified links.
    • This service not only shortens URLs to make them more manageable but also offers the possibility to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
    • To use Infomaniak Chk, creating an Infomaniak account is essential.

     

    Shortened links and QR codes

    Here are the limits on the number of new items created per month, depending on the kSuite version subscribed to:

    kSuite Standard 1 max user = 20‍ | kSuite Standard 2 min users = 20‍ | kSuite Pro = 100‍ | kSuite Enterprise = 500‍

    Regardless of the subscription, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.



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    Discover the Infomaniak Web Calendar app (online service calendar.infomaniak.com)

    The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

    This interface offers many advantages:

    • No software to install or configure.
    • Sharing calendars with other users.
    • Saved permanently.
    • Synchronization of calendars (+ tasks) between devices.
    • Attachment / kDrive.
    • Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

     

    How to get started with Calendar Infomaniak?

    Whether on calendar.infomaniak.com or the Mail app, it is essential to log in with your Infomaniak user account ID and password. This will not work by entering an email address and password directly. Understand the difference

    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

     

    What would you like to do?

    1. Synchronize calendars across all your devices
    2. Customize the app's display
    3. Display public holidays
    4. Create a task
    5. Schedule a meeting
    6. Create a unique event
    7. Create a recurring event
    8. Create an event reminder
    9. Manage room bookings
    10. Print a calendar
    11. Import a calendar
    12. Export a calendar
    13. Share a calendar
    14. Share a calendar publicly
    15. Restore deleted events
    16. Add an attachment to an event
    17. Set a calendar as default on the app
    18. Create a desktop app (from the Web Calendar app for example) from Chrome

     

    A question or feedback?

    • Contact Infomaniak support
    • Click here to share a review or suggestion about a Infomaniak product


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    Discover the Infomaniak Contacts Web app (online service contacts.infomaniak.com)

    The easiest way to manage your contacts/address books is to use the web app Contacts Infomaniak (online service contacts.infomaniak.com).

    This interface offers many advantages:

    • No software to install or configure.
    • Sharing address books with other users.
    • Backed up continuously.
    • Synchronization of your contacts across devices.
    • Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

     

    How to get started with Contacts Infomaniak?

    Whether on contacts.infomaniak.com or the Mail app, it is essential to log in with the identifier of your Infomaniak user account and its password. This will not work by entering an email address and its password directly. Understand the difference

    1. Click here to access the web app Contacts Infomaniak (online service contacts.infomaniak.com).

     

    What would you like to do?

    1. Synchronize contacts & calendars across all your devices
    2. Manage contacts
    3. Manage duplicates
    4. Import contacts
    5. Export contacts
    6. Group contacts
    7. Copy or move contacts
    8. Restore contacts
    9. Share an address book

     

    A question or feedback?

    • Contact Infomaniak support
    • Click here to share a review or suggestion about an Infomaniak product


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    Sync contacts & calendars across all your devices

    This guide explains how to access your Infomaniak address books and calendars/agendas from your devices.

    Refer to this other guide if you are looking for information on synchronizing your e-mails.

     

    Preamble

    • The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars/agendas for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
    • If your current contacts and calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
    • The suggested calendars can also be synchronized with your mobile and desktop devices.
    • The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.

     

    Synchronize contacts & calendars (CardDAV/CalDAV)

    Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software/email clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

     

    Specific guides

    Operating SystemApplication to synchronize
    signOutlook via CalDav Synchronizer ( Windows)
    signContacts & Calendars ( macOS)
    signContacts & Calendars ( iOS: iPhone, iPad, etc.)
    signContacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.)
    signGoogle Calendar via kSync 
    sign+sign+sign+signMozilla Thunderbird


    You can also turn the Infomaniak Web Calendar or Contacts app into a real application to use on your device.

    ⚠️ Infomaniak services are compatible with any application supporting CardDAV/CalDAV. For additional help, contact the software support or a partner β€” also discover the role of the host.



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