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This guide explains how to add, modify, remove users from an Organization within the Infomaniak Manager.
Preamble
- Since you opened your account with Infomaniak, you have been part of at least one Organization.
- If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
- Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
- Only an owner/legal representative can make modifications.
- Any collaborator who also has access to your Organization will not be able to modify coordinates from their restricted account.
Managing Organization Users
Adding a New User
- As an Organization user with sufficient rights, you can add a new user.
- This can be someone completely external to Infomaniak or someone who already has their own Infomaniak user account which they can reuse by extending it to your Organization if they wish.
- You can also define their permissions (access rights to products for example) and administrative contact preferences when adding them.
Removing a User
- As an Organization user with sufficient rights, you can remove one or more users.
- You can also leave an Organization you belong to by yourself.
Modifying User Permissions/Rights
- As an Organization user with sufficient rights, you can modify permissions (access rights to products for example) and administrative contact preferences, whether yours or others'.
Replacing a Legal Representative
- To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies appointing a new legal representative beforehand (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).
Managing Users in Work Teams
You can organize Organization users into work teams.
kSuite is a suite of online productivity and collaboration tools developed in Switzerland. It includes all the tools you need to collaborate and communicate effectively online:
- kDrive : a collaborative storage service that allows you to work online on documents, spreadsheets and presentations
- Mail : a secure email service that brings together all your emails, contacts and appointments in one place
- kMeet : a privacy-friendly video conferencing solution to work remotely as if you were in the office
- kChat : a collaborative communication platform to coordinate your work and consolidate your communication flows.
But also: Products included in kSuite
What do you want to do ?
- Understanding kSuite-related data storage
- Start with an existing domain name
- Determine user quota
- Add products
- Get a website
A question or a feedback?
- Our support is at your disposal 7/7
- Do not hesitate to send us your kSuite suggestions
This guide explains how to remove one of the users from your Organization in the Infomaniak Manager.
Prerequisites
- Be an Administrator or Legal Representative within the Organization.
- Know your login password; it will be requested during the process.
Note that it is impossible to remove a legal representative if there is no other legal representative.
Remove a User from your Organization
To remove one of the Organization's users:
- Click here to access the Organization's user management in the Infomaniak Manager (need help?).
- Click on the action menu ⋮ to the right of the concerned user.
- Click on Remove from Organization:
- Click on the blue Continue button:
- Enter your Manager login password.
- Check the confirmation box.
- Click on the red Remove this user button
If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you what actions to take with their data and will inform you about what happens to calendars and address books:
This guide explains how to modify the rights and permissions of a user so that they only have access to certain products or features of your Organization present in the Infomaniak Manager.
Introduction
- Since you opened your account with Infomaniak, you are part of at least one Organization.
- If you were alone and it wasn't an invitation, an Organization was created under your name and you automatically became its legal representative.
- Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
- You can define whether a user…
- … is part of your Organization and if they should become:
- Legal Representative
- Administrator
- Collaborator
- … is external to your Organization (limited rights):
- External users are not taken into account in calendar and address book sharing with the entire Organization.
- … is part of your Organization and if they should become:
Modify a user’s rights/permissions
Prerequisites
- Be Administrator or Legal Representative within the Organization.
- Note, it is only possible to assign the role of legal representative if you yourself have this role within the Organization.
- Be familiar with the different permissions (e.g., access rights to products) and administrative contact preferences of a user within an Organization.
To modify a user's role:
- Click here to access the user management in the Infomaniak Manager (need help?).
- Click on the action menu ⋮ located on the right of the concerned user.
- Click on Modify role:
- Modify the desired role.
- Click on the Save button.
A summary email is sent to the user whose role has been modified.
View / modify kSuite permissions
Click on the concerned user to get the details of their permissions, expand the tabs/accordions by product:
Grant access to your Organization’s products
To facilitate the addition of access rights to a product in your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very convenient for giving a new collaborator in your Organization the access to the products they will need in their daily work.
This guide details what can be searched for in the Mail Infomaniak interface and its associated tools. To search in kDrive, read this guide.
Mail Infomaniak for Web Browser
You can perform a global search (across all directories) either within the body of the message, its subject, among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, first select that directory. Advanced search is accessible from the chevron to the right of the search field at the top of your Mail:
To search for traces of an email or to know its activity, you can also search in the email logs.
Email Search with an Application
To know how your specific email software/client performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform searches locally, while other applications may prefer searching on the IMAP server. In this case, the email software/client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/client.
Contacts, the address book section of Mail
You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:
Calendar, the calendars/agendas section of Mail
You can search for calendars, events, including within their descriptions, and the people associated with them:
This guide explains how to switch from one Organization to another from your Infomaniak Manager or how to remove yourself from an Organization you belong to.
Preamble
- Since you opened your account with Infomaniak, you have been part of at least one Organization.
- If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
- Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
- Only an owner/legal representative can make modifications.
- It is entirely possible to access multiple Organizations using the same login credentials, and to quickly switch from one to another.
Display Another Organization
To switch to one of the other Organizations you belong to:
- Click here to access your products management (Infomaniak Manager).
- Click on the chevron at the top left of the Manager interface.
- Click on the Organization you want to access.
- The Organization change is immediate, you are automatically switched:
Manage Organizations / Leave an Organization
To see all Organizations you belong to (because you created them with your user account or because you were invited to them) and possibly remove your membership (if you're not the last user or the only legal representative):
- Click here (or on the circle with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
- Click on Manage in the My Organizations box.
- Click on the
icon on the far right of the Organization name to access it
- and on the icon next to it to leave it:
A user can leave any Organization by themselves as long as...
- ... this user is not part of the Organization's kSuite
- ... this user's login address is not in an Organization's Mail Service
- ... this user is not the last owner of the Organization
This guide explains how to modify the kSuite subscription.
This allows you to upgrade to a higher plan, increase the number of users, and expand the disk space for data storage.
Modify the kSuite Subscription
To access the modification of the kSuite subscription:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose kSuite (Collaborative Tools universe)
- Click on the action menu ⋮ to the right of the kSuite name
- Click on Modify Subscription
Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
Give feedback on...
Infomaniak Support is also available to you via email, chat, or phone if needed.
This guide explains how to link a domain name to the kSuite Infomaniak offer.
Where is your domain name?...
… With Infomaniak, same Organization
If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.
- Check out this other guide to check and correct any configuration errors.
... With Infomaniak, same Organization and already linked to a Mail Service or kDrive
No problem, you can transform your existing products into kSuite.
… With Infomaniak, different Organization
If your domain name is registered with Infomaniak but in another user account or Organization, then:
- Edit its DNS zone by specifying Infomaniak’s MX (+ SPF & DKIM).
- Any DNS addition/modification can take up to 48 hours to propagate.
OR
- Move it to the same Organization.
… With Infomaniak using external DNS
If your domain name has DNS that are not those of Infomaniak, then:
- Edit the current DNS zone where it is (if necessary, consult the provider's help) by specifying Infomaniak’s MX (+ SPF & DKIM).
- Any DNS addition/modification can take up to 48 hours to propagate.
OR
- Change the current DNS and select the use of Infomaniak DNS.
- Any DNS addition/modification can take up to 48 hours to propagate.
- Check out this other guide to check and correct any configuration errors.
… Elsewhere with external DNS
If your domain name has DNS that are not those of Infomaniak, then:
- Edit the current DNS zone where it is (if necessary, check out the help from the provider) by specifying Infomaniak’s MX (+ SPF & DKIM).
- Any DNS addition/modification can take up to 48 hours to propagate.
OR
- Change the current DNS (if necessary, consult the provider's help) by specifying Infomaniak’s DNS (this implies having a DNS zone with Infomaniak).
- Any DNS addition/modification can take up to 48 hours to propagate.
- This DNS zone with Infomaniak will be correctly configured but check out this other guide to check and correct any configuration errors.
… Elsewhere but you are transferring it
If your domain name is registered with another registrar and you wish to transfer it to the same place as your Infomaniak email, then:
- Transfer the domain name to Infomaniak (it will be configured correctly but check out this other guide to check and correct any configuration errors).
Change the domain name associated with kSuite
Once the kSuite is functional with a domain name, it is impossible to change it for now.
This guide details the kSuite offering provided by Infomaniak.
kSuite simplifies user management in the enterprise and consolidates your products into a single billing with a unique due date. It also includes advanced user management for all the applications you need for online collaboration.
You choose the domain name, and kSuite is then established according to your needs in terms of the number of users and storage space.
Communicate and Plan
- Mail Service
- kMeet
- kChat
- Calendar
- Contact
- Newsletter
Collaborate and Share
- kDrive, with docs, grids, and points (even if you already have a kDrive)
- Swisstransfer
- kPaste
Management
- Manager interface with Custom Brand included or optional depending on the offer