Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
kSuite is a suite of online productivity and collaboration tools developed in Switzerland. It includes all the tools you need to collaborate and communicate effectively online:
- kDrive : a collaborative storage service that allows you to work online on documents, spreadsheets and presentations
- Mail : a secure email service that brings together all your emails, contacts and appointments in one place
- kMeet : a privacy-friendly video conferencing solution to work remotely as if you were in the office
- kChat : a collaborative communication platform to coordinate your work and consolidate your communication flows.
But also: Products included in kSuite
What do you want to do ?
- Understanding kSuite-related data storage
- Start with an existing domain name
- Determine user quota
- Add products
- Get a website
A question or a feedback?
- Our support is at your disposal 7/7
- Do not hesitate to send us your kSuite suggestions
Infomaniak kSuite facilitates the creation and then use of different Infomaniak products (kDrive, Service Mail, kChat, etc.) based on a domain name.
But what happens if you are already an Infomaniak customer and want to subscribe to kSuite along the way?
Migrate to kSuite
If you subscribe to kSuite, you get products that are separate from your existing products.
But if you already have a kDrive or Mail Service, you can upgrade it to kSuite under certain conditions ...
And the opposite ?
You cannot separate kSuite products into separate products from the offer.
If you wish to cancel one product among those in your kSuite, you must cancel kSuite as a whole.
This guide details how the storage of data from your various kSuite products works.
kSuite Storage Space
The space used for data storage is common to the different users of your kSuite and common to some of the products that make up your kSuite (kDrive and kChat for example).
The total amount of storage space depends on your subscription and the number of users you choose. It corresponds to the maximum amount of storage space that can be used by all your users. There is no quota per user.
Increase or decrease your kSuite storage space
Need more space to store your kSuite data? Change the plan and add users or upgrade to a higher plan with more users. The more available users included in your plan, the more storage space you will need.
You can also recover storage space by permanently deleting kDrive or kChat files. Data from the Mail Service is not counted in kSuite storage.
It is not possible to reduce the storage space or to go below a certain number of kSuite users depending on the storage available and already used.
There are 3 kSuite offers and each includes 1 first user offered upon subscription.
You can include up to 300 users per kSuite.
Each user is entitled to their email address on the domain name around which your kSuite is based (domain name chosen when subscribing to kSuite) with no limit on email storage volume.
How many users will you need?
- The Standard offer is presented with 1 free user for life and additional paid users with reduced management; storage space (excluding email volume since it is unlimited) is 15 GB per user.
- The Pro offer is presented with 1 paying user, with storage space of 3 TB (3000 GB; excluding email volume since it is unlimited) per user.
- The Enterprise offer is presented with 1 paying user, with storage space of 6 TB (6000 GB; excluding email volume since it is unlimited) per user.
The email address quota will depend on the offer and the number of users:
- Standard : 1 user = 2 email addresses (2 = 4, etc.)
- Pro : 1 user = 5 email addresses (2 = 10, etc.)
- Company : 1 user = 10 email addresses (2 = 20, etc.)
You order a kSuite Pro with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any purpose - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).
You can assign a kSuite email address to a user who is not part of kSuite.
Can an existing user join kSuite?
Yes, an existing Infomaniak user can be invited to join your kSuite, with customizable rights, including if he joins kSuite as an " external user ":
A user who only wants to join kDrive or kChat within your kSuite will not be able to do so. In this case, you will need to use the sharing functions so that third parties can join you temporarily.
kSuite simplifies enterprise user management and consolidates your products into a single invoice with a single due date. It also includes advanced user management for all the applications you need to collaborate online.
You choose the domain name and kSuite is then established according to your needs in terms of number of users and storage space.
Communicate and plan
- An email service
- kMeet
- kChat
- Calendar
- Contact
- Newsletter
Collaborate and share
- kDrive, with docs, grids and points (even if you already have a kDrive)
- Swisstransfer
- kPaste
Management
- The Manager interface with Custom Brand included or optional depending on the offer
Products included in kSuite cannot be moved or terminated independently of each other. This is a bundled offer that can be improved at any time by subscribing to a higher offer, but it cannot be reduced.
It is of course possible to subscribe to web hosting from the same customer account and to build your website with the tool of your choice such as WordPress that we promote.
The kSuite offer does not include the web hosting services offered by Infomaniak.
This guide details the specificities of our kSuite offer, particularly in terms of the domain name that must be associated with it.
Domain name existing elsewhere
If the domain name you want to use to create your kSuite belongs to you but is with another provider, it will be essential to transfer it to Infomaniak beforehand by following this guide (click here) .
Domain name linked to a Mail Service
Don't worry, you can transform your existing products into kSuite.
DNS zone not managed by Infomaniak
If the domain name you wish to use to create your kSuite belongs to you at Infomaniak but its zone is not managed by Infomaniak (DNS or type A, MX records, etc. different from those recommended by Infomaniak) it will be essential to point it to our name servers beforehand by following this guide (click here) .
Changing the domain name associated with kSuite
Once the kSuite is functional with a domain name, it is impossible to change it .
This guide helps you to start kSuite by integrating a kDrive already present in your organization.
Prerequisites
- Do not have a domain name linked to a Mail Service
- Do not yet have a kSuite on the organization
- Have a paid kDrive and outside the trial period
- Be a Legal Manager or Administrator of the organization
To note
- The kDrive will be an integral part of the new kSuite
- The minimum number of users in the chosen kSuite offer will be based on the number of users of the existing kDrive offer
- kDrive users will become kSuite users
- You can convert your kDrive to a more complete suite in one of these 3 versions:
Upgrade my kDrive to kSuite
You can create a new kSuite from your existing kDrive:
- via a visible information banner:
- on the home page of your Manager interface
- directly on your kDrive
- via the Manage menu(1) on the kDrive dashboard > Upgrade to kSuite (2)
This guide introduces you to the benefits of kSuite, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak. The question of choosing kDrive and/or Mail separately instead of kSuite can indeed arise.
Why Adopt or Migrate to kSuite?
kSuite is more cost-effective, simplifies user management in businesses, and consolidates all your products into a single billing with a unified due date. The offer is recommended as soon as you own or want a domain name.
It also integrates advanced and unified user and team management, as well as kChat, which cannot currently be ordered separately.
Here are some other points:
- Single invoice
- Dynamic address book for organization
- More significant disk storage (per user)
- Custom Brand offered with kSuite Enterprise
In summary, choosing this collection of web tools rather than individual applications has advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These benefits can enhance your efficiency, productivity, and overall user experience.
Learn More
- kSuite Getting Started Guide
- Become a Partner and Resell kSuite
- Upgrading an Existing kDrive to a New kSuite
We are dedicated to continuously improving our products and customer service. We take every suggestion that you share with us via our support team, on social media or on the web for improving one of our services to the department concerned, where it is discussed during their next meeting. Your needs shape our priorities and allow us to continue to improve the services that we offer you.
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