This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.

Introduction

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a owner/legal representative can make changes.
  • A potential collaborator who also has access to your Organization will not be able to modify details from their restricted account.

Add a new user

As a user of the Organization with sufficient rights, you can:

• add a new user.
  • This could be someone completely external to Infomaniak,
  • or someone who already has their own Infomaniak user account that they can, if they wish, reuse by extending it to your Organization.

When adding, you will be able to:

• specify his role within the Organization,
• the products he will have access to,
• as well as the administrative contact preferences.

Remove a user

As a user of the Organization with sufficient rights, you can:

• remove one or more users,
• or leave an Organization to which you belong on your own.

Modify a user's permissions/rights

As a user of the Organization with sufficient rights, you can:

• change the role of another user,
• manage the products he has access to,
• as well as the administrative contact preferences whether they are yours or those of others.

Replace a legal representative

To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies naming a new legal representative in advance (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Manage users in work teams

You can organize the Organization's users into work teams.

The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Email sharing with other users.
• Unified management of all your Infomaniak email addresses.
• Professional anti-spam and antivirus filter for incoming and outgoing mail.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Backed up continuously.
• Share kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Mail Infomaniak?

1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
2. If necessary, reattach the email addresses to manage with Mail Infomaniak.

What would you like to do next?

1. Access the app's options
2. Change the password of an email address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address at Infomaniak
6. Invite a user to view an email address
7. Modify a user's rights
8. Synchronize your devices (emails and/or contacts and calendars)

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

my kSuite limits only

The my kSuite offer has certain limits that my kSuite+ does not…

Email, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in message sorting rules.
• "my kSuite" signature imposed.
• No email sharing link.
• One address book, one calendar.
• Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

kDrive

• 1 single kDrive drop box.
• 25 sharing links (and without duration, password settings…).
• Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
• 30-day trash bin (60 for my kSuite+).
• No statistics.
• No PDF file editing/signature.

kMeet

• Max. 50 participants in a video conference (100 for my kSuite+).

Limitations of the my kSuite & my kSuite+ offers

Click on the links below to learn more:

• Offer limited to one address per account (linked to a European phone number).
• Available only for European / OECD countries (listed below).
• Must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, mail redirections and unique recipients per message.
• No possibility to create aliases for your email.
• No customizable email signature.
• Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

Registration for my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. Belgium
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Réunion
41. United Kingdom
42. Saint-Barthélemy
43. Saint-Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. French Southern Territories
50. Turkey
51. Wallis and Futuna

my kSuite+ Offer

The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.

For sending emails to a large number of recipients, there is a Newsletter tool.

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared through support, social media, or the Web. These suggestions are then discussed during the relevant department's meetings.

Provide feedback on...

SERVICE INFOMANIAK	FR	EN	DE	IT	ES
DOMAIN [ ☍ ]
HOSTING / Site Creator [ ☍ ]
CLOUD SERVER [ ☍ ]
PUBLIC CLOUD [ ☍ ]
JELASTIC CLOUD [ ☍ ]
SYNOLOGY [ ☍ ]
HOUSING [ ☍ ]
SWISS BACKUP [ ☍ ]
kSuite / my kSuite [ ☍ ]
MAIL [ ☍ ]
MAIL iOS app [ ☍ ]
MAIL Android app [ ☍ ]
kDrive [ ☍ ]
CALENDAR [ ☍ ]
CONTACTS [ ☍ ]
NEWSLETTER [ ☍ ]
SWISSTRANSFER‍ [ ☍ ]
STREAMING RADIO [ ☍ ]
STREAMING VIDEO [ ☍ ]
Video On Demand / Audio On Demand [ ☍ ]
GUEST MANAGER‍ [ ☍ ]
kChat [ ☍ ]
kMeet [ ☍ ]

Infomaniak support is also at your disposal by email, chat or phone if needed.

This guide presents the advantages of kSuite (Standard, Pro, Entreprise), the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
  • It also includes advanced user management for all the applications you need to collaborate online.
  • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher tier at any time but it is not possible to downgrade later, or to transfer kSuite to another Organization.
  • The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the most suitable kSuite offer for your needs, refer to this other guide.

Choosing kSuite over standalone apps

The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name that will be associated with it.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

Here are some other points:

• One single invoice
• address book & dynamic calendar for the Organization
• more important disk storage (per user)
• Custom Brand included with kSuite Entreprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

The products included in kSuite

On your interface ksuite.infomaniak.com you access:

Create, communicate, plan, collaborate, share…

• kChat
• A Mail Service (even if you already have a Mail Service)
• Calendar
• kDrive (even if you already own a kDrive)

Also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Are you a Partner or do you want to become one to resell kSuite?

This guide concerns kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Foreword

• Only one kSuite is possible per Organization!
  • Create several Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuite.
  • Warning: a kSuite cannot be transferred from one Organization to another!

Administer kSuite

• Link a domain name to kSuite
• Link an additional domain name to kSuite
• Convert existing products into kSuite (or dissociate them)
• Determine the user quota
• Understand the storage of data related to kSuite
• Get a website
• Modify an existing kSuite offer

Using kSuite

• Discover kSuite and its included products
• Discover kSuite spaces
• Manage status and presence on kSuite

Each product included in kSuite has its own guides in the sections kChat, kMeet, kDrive, etc., which you can find on https://faq.infomaniak.com.

You can also enter the name of the product you are looking for:

A question or feedback?

• To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share a review or suggestion about a Infomaniak product.

This guide concerns the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

Preamble

• Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information through simplified links.
• This service not only shortens URLs to make them more manageable but also offers the possibility to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
• To use Infomaniak Chk, creating an Infomaniak account is essential.

Shortened links and QR codes

Here are the limits on the number of new items created per month, depending on the kSuite version subscribed to:

kSuite Standard 1 max user = 20‍ | kSuite Standard 2 min users = 20‍ | kSuite Pro = 100‍ | kSuite Enterprise = 500‍

Regardless of the subscription, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.

The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing calendars with other users.
• Saved permanently.
• Synchronization of calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Calendar Infomaniak?

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

What would you like to do?

1. Synchronize calendars across all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Schedule a meeting
6. Create a unique event
7. Create a recurring event
8. Create an event reminder
9. Manage room bookings
10. Print a calendar
11. Import a calendar
12. Export a calendar
13. Share a calendar
14. Share a calendar publicly
15. Restore deleted events
16. Add an attachment to an event
17. Set a calendar as default on the app
18. Create a desktop app (from the Web Calendar app for example) from Chrome

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about a Infomaniak product

The easiest way to manage your contacts/address books is to use the web app Contacts Infomaniak (online service contacts.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing address books with other users.
• Backed up continuously.
• Synchronization of your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Contacts Infomaniak?

1. Click here to access the web app Contacts Infomaniak (online service contacts.infomaniak.com).

What would you like to do?

1. Synchronize contacts & calendars across all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Share an address book

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

This guide explains how to access your Infomaniak address books and calendars/agendas from your devices.

Refer to this other guide if you are looking for information on synchronizing your e-mails.

Preamble

• The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars/agendas for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
• If your current contacts and calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
• The suggested calendars can also be synchronized with your mobile and desktop devices.
• The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.

Synchronize contacts & calendars (CardDAV/CalDAV)

Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software/email clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

Operating System	Application to synchronize
	Outlook via CalDav Synchronizer ( Windows)
	Contacts & Calendars ( macOS)
	Contacts & Calendars ( iOS: iPhone, iPad, etc.)
	Contacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.)
	Google Calendar via kSync
+++	Mozilla Thunderbird

You can also turn the Infomaniak Web Calendar or Contacts app into a real application to use on your device.

This guide concerns the mobile app kCheck (application for iOS/Android smartphone or tablet), created to simplify identity verification procedures and strengthen the security of your Infomaniak account.

Preamble

• For security reasons, to ensure the identity of the person making a specific request to Infomaniak, an identity verification procedure may be triggered in the following cases (non-exhaustive list):
  • user password forgotten
  • login email address forgotten
  • deactivation of two-factor authentication (2FA)
  • unlocking an Infomaniak account
  • during the first transfer of revenue for the product Billetterie
  • when ordering a product (suspicion of spam or fraud, brand name, etc.)
• This app allows you to securely transfer the requested items.
• Infomaniak respects your privacy: the information transmitted via the kCheck application will be kept until your file is fully processed; it will in any case be automatically deleted after 72 hours if this request is not processed.

Start the identity verification

Prerequisites

• A QR code or a link provided by Infomaniak.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An internet connection on the mobile device.

You can then have your identity verified with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Press Scan a QR code.
4. Point the QR code at the camera.
5. Enter your mobile phone number.
6. Enter the confirmation code received.
7. Enable location services (required to continue the procedure).
8. Select the type of ID you have (ID card or passport).
9. Follow the steps to photograph your ID.
10. Take a selfie (of yourself) holding your ID in front of you.

Your documents will then be securely transmitted to Infomaniak support. These requests are processed on a priority basis with an average response time of 2 hours during opening hours.

If your order is blocked...

For security reasons, some orders may be automatically blocked.

When you place your order, an email is sent to the email address associated with your Infomaniak Manager account. This email contains the procedure to unblock your order. If you cannot find it, you can resend it from your Manager by clicking on Resend procedure from the red banner‍ informing you of the blockage.

Prerequisites

• Open the email containing the unlocking procedure.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An internet connection on the mobile device.

You can then start the unlocking procedure with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Press Scan a QR code.
4. Scan the QR code in the email.
5. Follow the unlocking procedure to the end.

Special cases

• If you do not respond within 10 days, the order will be automatically canceled and the payment will be fully refunded to the payment method used.
• If you do not have a mobile device to follow this procedure, contact Infomaniak support.

The mobile app Infomaniak kSync is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars/agendas and tasks from your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools offered by Infomaniak:

• contacts.infomaniak.com for managing contacts / address books
• calendar.infomaniak.com for managing calendars / schedules

Preamble

• Configuring synchronization for emails does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized using the CardDAV and CalDAV protocols.
• And to facilitate this synchronization on **Android** devices, it is recommended to install **kSync**.
• On iOS (iPhone, iPad, etc.) use an Apple profile, which can be downloaded from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts & calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on computer refer to this other guide.

What would you like to do?

• Download and install kSync on Android device
• Set up kSync
• Use kSync to sync Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force the synchronization of kSync
• Generate a specific password in case double authentication is enabled

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should have the role of:
    • Legal Representative
    • Administrator
    • Collaborator
  • … is **external** to your Organization (limited rights):
    • **External** users are not included in the sharing of calendars and address books with the entire Organization.

Modify a user's rights/permissions

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the legal manager role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify a user's role:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Change the desired role.
5. Click on the Save button.

If you assign the user the role of simple collaborator…

… you will be able to modify the services to which he or she will have access; refer to this other guide.

This guide concerns kSync which allows you to directly create a new calendar or address book from an Android device.

Create a calendar or address book from the app

To do this:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar.
4. Enter the name of the address book or calendar and a color.
5. Uncheck the Notes / Journal box:
   
6. Click on Create at the top of the interface.

Click if necessary on the icon to refresh the list, your new element will appear in the list:

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service calendar.infomaniak.com):

This guide is for you if you are looking for a complete email & collaborative data storage offer. Its objective is to help you better understand the different product suites of Infomaniak when you are unsure or do not know which one to choose…

The different offers in summary

Here is a summary of the different plans (excluding Web hosting offers):

Free or paid suites

Infomaniak offers several messaging solutions with or without additional collaborative tools:

1. A Service Mail is the name given to the email service created by Infomaniak in Switzerland. You can order a Service Mail independently of kSuite.
2. kSuite is a collection of Infomaniak services that includes a Service Mail and is built around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite, do not require a domain name, and can also perfectly meet your email needs.

Cost of simple email offers

This email service can be…

• … free if you settle for an address with a generic domain name (what comes after the at sign @), imagined by Infomaniak (etik.com, ik.me, ikmail.com) by taking my kSuite (my kSuite+ unlocks some limitations of my kSuite)
• … at a very low cost if you limit yourself to one or two free email addresses on a domain name that you pay for (there are domain names for less than 5 CHF/€ per year, these will be your only costs and it allows you to customize your email addresses) by ordering:
  • either the Starter offer (1 email address)
  • or the kSuite Standard 1 user offer (2 email addresses for the user)

Need a large number of addresses?

If you need several email addresses on the same domain, it is recommended to order a Service Mail only (minimum 5 email addresses) or kSuite which comes in 3 different versions:

• Standard (2 or more users)
• Pro
• Company

The common point of all Mail offers is that you must have a user account with Infomaniak (a login identifier in the form of an email address, as well as a password) that will take you to your Organization where your mail will be found.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization where you will find the suite of tools, including your mailbox but also kDrive, kChat etc.

Click on the links to get the comparison charts detailing all the features available according to the formula:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo (1 user max.)
   2. Team (6 fixed users)
   3. Pro (3 users min.)
3. kDrive can be obtained if you subscribe (for free or with a paid subscription) to kSuite which comes in 3 different versions:
   1. Standard
   2. Pro
   3. Entreprise

Do you want to join Infomaniak?

Take note of this other guide.

This guide explains how event reminders and alerts work on the Infomaniak Web Calendar app (online service calendar.infomaniak.com for managing your events and appointments).

Add a reminder or alert to an event

To add a reminder to an event (such as a meeting):

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on the New Event button to create a new appointment or click on an existing event to edit it.
3. Click on Show more fields:
   
4. Click on Add a reminder to set it up:
   
   

You can be notified through 3 different channels:

1. By a browser notification: the reminder will be displayed by a notification managed by your web browser, provided that Mail is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
2. By email: the reminder will be sent by email at the chosen time.
3. By a chat system like kChat: the reminder will be sent in the chosen chat thread.

Any potential invitees to an event will not be notified by the reminders/ follow-ups.

Add a follow-up to a reminder

To add a reminder to an existing event:

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on an existing event to edit it.
3. Click the pencil icon ✎ to edit the event:
   
4. Select the frequency of reminders (every hour, every week, etc.)…
5. Click the blue Validate button:
   

This guide explains how to add a simple new unique event to a calendar / agenda of the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• To create a recurring event, refer to this other guide.
• To schedule a meeting between multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

Add a new event

To schedule a one-time event in a calendar managed by Infomaniak:

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Fill in the most important fields, such as the title (subject), date/time or duration, possible participants (read below), location, relevant agenda, event color…
4. Click the green button to add a link to kMeet if the event is a meeting with multiple people.
5. Display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically reused during a possible follow-up).
6. Click on SAVE to add the event to the selected calendar.
   
    

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period.

To add an attachment from kDrive to your events on Calendar, refer to this other guide.

To add reminders to your events on Calendar, refer to this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or afterward:

You will be notified of their attendance or refusal if they follow the procedure sent by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Find the best time automatically between participants

Before creating the event and therefore before invitations are sent to participants, it is possible to determine the best time that suits everyone based on each person's availability (e.g., other appointments in their calendars):

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Choose a date and time that would work for you for the event.
4. Add the participants.
5. Click on the dropdown menu below the participants to find the earliest available time for all participants closest to the initially desired time:
   

In the example above, 10 am is not suitable for a one-hour appointment because Jean Dupont already has a scheduled appointment in his calendar at 10:45 am, so the system suggests 11:45 am, the closest time when all participants will be available.

An asterisk * next to a participant means that the user's availability is unknown because…

• … or the invited person's email address is not an Infomaniak user: no user account exists with the specified email address…
• … or the invited person does not share their availability: they do not share their calendar at least in read mode with the event organizer or have not transferred their calendar into at least one of the organizer's Organizations…

Meeting room

Refer to this other guide if you are looking for information about meeting rooms that can be preconfigured to link an event to a location of this type.

Thank you for choosing to customize your account with Custom Brand!

As an option with any Infomaniak offer or included with kSuite Entreprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page for your Infomaniak Organization.

Prerequisites

• Have a domain name with a supported extension by Infomaniak - note that this also works with a subdomain.
• Host your domain name with Infomaniak (transfer it to Infomaniak if necessary).

Custom Brand customization guides

• Customize the URLs and interface / disable Custom Brand
• Troubleshoot an issue:
  • domain verification associated
  • domain blocking associated

Customize your web addresses with your domain

Customize your Organization's interface

The following interface options are customizable from your space:

• Adding your logo to your Organization's interface.
• Adding a panorama of 3 images on the login page.
• Changing the color of the text and the button on the login page.
• Customization of kDrive pages.

This guide introduces you to the kSuite spaces, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• The spaces include access to the applications of the kSuite.
• You can also manage your status and presence to collaborate more effectively with other kSuite users.
• Components (widgets) display important information from your kSuite apps, such as meeting rooms for example.
• It is easy to switch from one application to another while staying in a single browser window.
• In the same way as directly on the Manager, you can switch from one kSuite space linked to an Organization to another space; if you have my kSuite, it will always be offered first.

Navigating within a kSuite space

To access a kSuite space:

1. Click here to access your Organization's kSuite space.
2. Click on the icons in the left sidebar to access the kSuite applications, such as kChat or kDrive.
3. Click on the action menu ⋮ located to the right of the relevant item to access advanced actions:
   
   • It is notably possible to open the selected app in a side panel (B) to have two apps side by side:
     

Learn more

• kSuite Getting Started Guide
• Become a partner and resell kSuite
• Upgrade an existing kDrive to a new kSuite

Infomaniak takes pride in securing data through a comprehensive and diverse approach to security. For whistleblowers, the company has implemented an internal system for reporting irregularities safely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thereby strengthening transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies. The company commits to processing each report submitted through its abuse form within defined deadlines to ensure optimal reactivity and maintain user trust.

To ensure effective and transparent processing, Infomaniak has established a structured process with specific deadlines:

1. It commits to acknowledge receipt of all reports within 24 hours of their submission, thus allowing reporters to confirm that their request has been properly received by the competent technical teams.
2. In a second step, the company conducts a preliminary assessment within 5 business days to determine the admissibility of the report and identify the resources necessary for its processing. This phase allows for the classification of the priority level and the referral of the case to the appropriate specialized teams.
3. When an investigation is necessary, Infomaniak conducts an in-depth analysis within a maximum time frame of 30 business days, depending on the nature and complexity of the reported case. This period allows the security teams to carry out the required technical checks, collect the necessary evidence, and assess the potential impact of the reported situation.
4. Finally, the company commits to completing the analysis and implementing the appropriate corrective actions within a 60 business day deadline when technically possible.

This final step includes implementing preventive measures, communicating the results to the relevant parties, and following up on the recommendations issued to prevent the recurrence of the identified problems.