This guide explains how to add, modify, remove users from an Organization within the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a owner/legal representative can make changes.
  • A potential collaborator who also has access to your Organization will not be able to modify details from their restricted account.

Manage the Organization's users

Add a new user

• As a user of the Organization with sufficient rights, you can add a new user.
  • This could be someone completely external to Infomaniak or someone who already has their own Infomaniak user account that they can, if they wish, reuse by extending it to your Organization.
• You will be able to specify his role within the Organization, the products he will have access to, as well as the administrative contact preferences during the addition.

Remove a user

• As a user of the Organization with sufficient rights, you can remove one or more users.
• You can also leave an Organization you belong to on your own.

Modify a user's permissions/rights

• As a user of the Organization with sufficient rights, you can modify the role of another user, manage the products they have access to, as well as the administrative contact preferences, whether they are yours or those of others.

Replace a legal representative

• To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies naming a new legal representative in advance (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Manage users in work teams

You can organize the Organization's users into work teams.

The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Email sharing with other users.
• Unified management of all your Infomaniak email addresses.
• Professional anti-spam and antivirus filter for incoming and outgoing mail.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Backed up continuously.
• Share kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Mail Infomaniak?

1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
2. If necessary, reattach the email addresses to manage with Mail Infomaniak.

What would you like to do next?

1. Access the app's options
2. Change the password of an email address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address at Infomaniak
6. Invite a user to view an email address
7. Modify a user's rights
8. Synchronize your devices (emails and/or contacts and calendars)

Thank you for choosing to customize your account with Custom Brand!

Available as an option with any Infomaniak offer or included with kSuite Entreprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page for your Infomaniak Organization.

Prerequisites

• Have a domain name with an extension supported by Infomaniak - note that this also works with a subdomain.
• Host your domain name with Infomaniak (transfer it to Infomaniak if necessary) or manage its DNS zone with Infomaniak.

Custom Brand customization guides

• Customize the URLs and interface / disable Custom Brand
• Troubleshoot an issue:
  • domain verification associated
  • domain blocking associated

Customize your Web addresses with your domain

Customize your Organization's interface

The following interface options are customizable from your space:

• Adding your logo to your Organization's interface.
• Adding a panorama of 3 images on the login page.
• Changing the color of the text and the button on the login page.
• Customization of kDrive pages.

The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing calendars with other users.
• Saved permanently.
• Synchronization of calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Calendar Infomaniak?

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

What would you like to do?

1. Synchronize calendars across all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Schedule a meeting
6. Create a unique event
7. Create a recurring event
8. Create an event reminder
9. Manage room bookings
10. Print a calendar
11. Import a calendar
12. Export a calendar
13. Share a calendar
14. Share a calendar publicly
15. Restore deleted events
16. Add an attachment to an event
17. Set a calendar as default on the app
18. Create a desktop app (from the Web Calendar app for example) from Chrome

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about a Infomaniak product

The easiest way to manage your contacts/address books is to use the web app Contacts Infomaniak (online service contacts.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing address books with other users.
• Backed up continuously.
• Synchronization of your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Contacts Infomaniak?

1. Click here to access the web app Contacts Infomaniak (online service contacts.infomaniak.com).

What would you like to do?

1. Synchronize contacts & calendars across all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Share an address book

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

This guide explains how to access your Infomaniak address books and calendars/agendas from your devices.

Refer to this other guide if you are looking for information on synchronizing your e-mails.

Preamble

• The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars/agendas for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
• If your current contacts and calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
• The suggested calendars can also be synchronized with your mobile and desktop devices.
• The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.

Synchronize contacts & calendars (CardDAV/CalDAV)

Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software/email clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

Operating System	Application to synchronize
	Outlook via CalDav Synchronizer ( Windows)
	Contacts & Calendars ( macOS)
	Contacts & Calendars ( iOS: iPhone, iPad, etc.)
	Contacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.)
	Google Calendar via kSync
+++	Mozilla Thunderbird

You can also turn the Infomaniak Web Calendar or Contacts app into a real application to use on your device.

The mobile app Infomaniak kSync is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars/agendas and tasks from your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools offered by Infomaniak:

• contacts.infomaniak.com for managing contacts / address books
• calendar.infomaniak.com for managing calendars / schedules

Preamble

• Configuring synchronization for emails does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized using the CardDAV and CalDAV protocols.
• And to facilitate this synchronization on **Android** devices, it is recommended to install **kSync**.
• On iOS (iPhone, iPad, etc.) use an Apple profile, which can be downloaded from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts & calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on computer refer to this other guide.

What would you like to do?

• Download and install kSync on Android device
• Set up kSync
• Use kSync to sync Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force the synchronization of kSync
• Generate a specific password in case double authentication is enabled

Thank you for choosing my kSuite for sending and receiving your emails, as well as for backing up and sharing your data with your loved ones!

These guides will help you use your email address on your devices, use kDrive, change your plan and much more!

my kSuite & my kSuite+

• The differences & limitations of the free and paid offers

Free Mail

What would you like to do?

• Redirect a Gmail, Bluewin, Outlook, Proton address to Infomaniak
• Synchronize emails across all your devices
• Import your emails
• Synchronize contacts & calendars across all your devices
• Import your contacts
• Import your calendars

To go further:

• Customize the Infomaniak Web Mail app
• Change the password of your email address
• Add a signature to your emails
• Manage the voicemail (automatic reply email when absent)
• Use keyboard shortcuts
• Daily email sending limit
• Check the email storage volume and free up space
• Create an email address with a custom domain name

Free Cloud

What would you like to do?

• Add or import files/folders to kDrive
• Synchronize your files with your devices
• Share files with contacts
• Check and free up storage on kDrive

To go further:

• Unlock kDrive limits
• Import external data to kDrive

The other services

• Create a video conference with kMeet
• Share sensitive information with kPaste
• Transfer large files with SwissTransfer
• What happens in case of account deletion?

In case of any issues, please consult the knowledge base before contacting support.

Click here to share a review or suggestion about an Infomaniak product.

This guide concerns kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Foreword

• Only one kSuite is possible per Organization!
  • Create several Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuite.
  • Warning: a kSuite cannot be transferred from one Organization to another!

Administer kSuite

• Link a domain name to kSuite
• Link an additional domain name to kSuite
• Convert existing products into kSuite (or dissociate them)
• Determine the user quota
• Understand the storage of data related to kSuite
• Get a website
• Modify an existing kSuite offer

Using kSuite

• Discover kSuite and its included products
• Discover kSuite spaces
• Manage status and presence on kSuite

Each product included in kSuite has its own guides in the sections kChat, kMeet, kDrive, etc., which you can find on https://faq.infomaniak.com.

You can also enter the name of the product you are looking for:

A question or feedback?

• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share a review or suggestion about an Infomaniak product.

This guide explains how to remove duplicate contacts from an address book in the Web app Contacts Infomaniak.

Remove duplicates among contacts

To view existing duplicates in your Infomaniak address books and merge (or hide) them:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Expand the list of address books if necessary.
3. Click on the action menu ⋮ to the right of the address book in question.
4. Click on Manage duplicates
   
5. Select the address book if necessary to search for your duplicates.
6. Click on the card that should be the reference to keep; the identical information is highlighted in blue.
7. View and check the information from the duplicate entries that will be added to the reference entry (see point 6 above).
8. Click the blue Merge button: