Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
kSuite is a suite of online productivity and collaboration tools developed in Switzerland. It includes all the tools you need to collaborate and communicate effectively online:
- kDrive : a collaborative storage service that allows you to work online on documents, spreadsheets and presentations
- Mail : a secure email service that brings together all your emails, contacts and appointments in one place
- kMeet : a privacy-friendly video conferencing solution to work remotely as if you were in the office
- kChat : a collaborative communication platform to coordinate your work and consolidate your communication flows.
But also: Products included in kSuite
What do you want to do ?
- Understanding kSuite-related data storage
- Start with an existing domain name
- Determine user quota
- Add products
- Get a website
A question or a feedback?
- Our support is at your disposal 7/7
- Do not hesitate to send us your kSuite suggestions
This guide explains how to modify the rights or permissions of a user so that they only have access to certain products or features of your organization present in the Infomaniak Manager.
Prerequisites
- Have the role of Administrator or Legal Representative in the organization
Attention, it is only possible to assign the role of legal representative if you have this role yourself in the organization. Learn more
Operation of rights/permissions
As a reminder, since you opened your account with Infomaniak, you are part of an organization, your own.
You automatically become the legal representative (all rights + legal responsibility) and can therefore modify the permissions of users of your organization at any time.
You can then define if the user:
- Is part of your organization
- And if they should become a legal representative (all rights + legal responsibility) like you (for future replacement purposes, for example) + with/without billing reminder SMS/emails if they are not the only legal representative
- Or an administrator (all rights + with/without billing reminder SMS/emails)
- Or a collaborator (limited rights + with/without billing rights + with/without billing reminder SMS/emails)
- Is external to your organization (limited rights)
Modify the rights/permissions of a user
To modify a user's role:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on Users and Profile in the left sidebar menu
- Click on Users in the left sidebar menu
- Click on the action menu â‹® to the right of the user concerned in the displayed table
- Click on Modify Role
- Modify the role (read the different rights above)
- Click on the Save button
A summary email is sent to the user whose role has been modified.
View / modify kSuite permissions
Click on the user concerned to obtain the details of their permissions, expand the tabs/accordions by product:
Grant access to products of your organization
To facilitate adding access rights to a product located in your organization, we have created Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very useful for giving a new collaborator in your organization access to the products they will need in their daily work.
Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
Give feedback on...
- Domain names: French / English / German / Italian / Spanish
- Web hosting: French / English / German / Italian / Spanish
- Mail & Mail Interface Service: French / English / German / Italian / Spanish
- kDrive: French / English / German / Italian / Spanish
- kMeet: click here
- Cloud Servers: French / English / German / Italian / Spanish
- Jelastic Cloud: French / English / German / Italian / Spanish
- Newsletter: French / English / German / Italian / Spanish
- SSL Certificates: French / English / German / Italian / Spanish
- Housing & Datacenter: French / English / German / Italian / Spanish
- Audio Streaming: French / English / German / Italian / Spanish
- Video Streaming: French / English / German / Italian / Spanish
- VOD/AOD: French / English / German / Italian / Spanish
- Synology: French / English / German / Italian / Spanish
- Swiss Backup: French / English / German / Italian / Spanish
- Guest Manager: French / English / German / Italian / Spanish
- Swiss Transfer: French / English / German / Italian / Spanish
- Public Cloud: French / English / German / Italian / Spanish
Infomaniak Support is also available to you via email, chat, or phone if needed.
This guide explains how to modify the kSuite subscription.
This allows you to upgrade to a higher plan, increase the number of users, and expand the disk space for data storage.
Modify the kSuite Subscription
To access the modification of the kSuite subscription:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose kSuite (Collaborative Tools universe)
- Click on the action menu â‹® to the right of the kSuite name
- Click on Modify Subscription
This guide details the specifics of the kSuite Infomaniak offer, particularly regarding the domain name associated with it.
Indeed, kSuite is activated based on a domain name that you must own, ideally within the Organization where you want to use kSuite, and ideally already configured to "point" to Infomaniak DNS servers.
For other cases, if the domain name...
... exists elsewhere
If the domain name you want to use for the creation of your kSuite belongs to you but is with another provider, it will be necessary to transfer it to Infomaniak beforehand.
... is already linked to a Mail Service or kDrive
No problem, you can transform your existing products into kSuite.
... has its DNS zone not managed by Infomaniak
If the domain name you want to use for the creation of your kSuite belongs to you at Infomaniak but its zone is not managed by Infomaniak (DNS or records of type A, MX, etc. different from those recommended by Infomaniak) it will be necessary to previously point it to Infomaniak name servers.
Changing the domain name associated with kSuite
Once kSuite is functional with a domain name, it is impossible to change it.
This guide details the kSuite offering provided by Infomaniak.
kSuite simplifies user management in the enterprise and consolidates your products into a single billing with a unique due date. It also includes advanced user management for all the applications you need for online collaboration.
You choose the domain name, and kSuite is then established according to your needs in terms of the number of users and storage space.
Communicate and Plan
- Mail Service
- kMeet
- kChat
- Calendar
- Contact
- Newsletter
Collaborate and Share
- kDrive, with docs, grids, and points (even if you already have a kDrive)
- Swisstransfer
- kPaste
Management
- Manager interface with Custom Brand included or optional depending on the offer
This guide is about kSuite and the management of users and their different types of access.
kSuite Users
There are 3 kSuite offers, each including 1 initial user offered during subscription:
- Standard offer comes with 1 free user for life and additional paid users with reduced management; storage space (excluding email volume, which is unlimited) is 15 GB per user
- Pro offer comes with 1 paid user with 3 TB of storage (3000 GB; excluding email volume, which is unlimited) per user
- Enterprise offer comes with 1 paid user with 6 TB of storage (6000 GB; excluding email volume, which is unlimited) per user
Included Email Addresses
Each user is entitled to their email address on the domain name around which your kSuite is centered, with no limit on email storage volume. The email address quota depends on the offer and the number of users:
- Standard: 1 user = 2 email addresses (2 = 4, and so on)
- Pro: 1 user = 5 email addresses (2 = 10, and so on)
- Enterprise: 1 user = 10 email addresses (2 = 20, and so on)
You can assign a kSuite email address to a user who is not part of kSuite.
To get more email addresses, you need to change your offer to increase the number of users. For example:
If you order a kSuite Pro with 5 users, you will have a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any purpose - creating an email address within the kSuite Mail Service is the same as for a Mail Service outside of kSuite).
Adding a User to kSuite
The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.
To access kSuite management:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Select kSuite (under the Collaborative Tools section)
- Click on the action menu â‹® in the Users section
- Click on Add a User
Two possibilities are offered:
a. Add a user who has no connection with the organization where kSuite is located
b. Add a user who is already part of the organization where kSuite is located
In both cases, follow the wizard while carefully reading the instructions.
It is not possible to add a user so that they have access only to kDrive or only to kChat separately. In this case, you should use sharing functions to allow third parties to temporarily join kDrive.
This guide (click here) explains how to add an external user to the organization so that they can use kChat and kDrive without direct visibility of the products on the Manager.
This guide details how data storage works for your various kSuite products.
kSuite Storage Space
The storage space used is:
- shared among the different users of your kSuite
- and shared among some of the products that make it up (e.g., kDrive and kChat)
The total storage space depends on your subscription and the number of users chosen:
- it corresponds to the maximum amount of storage space that can be used by all your users
- there is no per user quota
Increase or Decrease kSuite Storage Space
Need more space to store your kSuite data?
- Change your plan and add users or upgrade to a higher plan including more users
- the more users included in your plan, the more storage space will increase
You can also recover storage space by permanently deleting kDrive or kChat files. Data from the Mail Service is not counted in kSuite storage.
It is not possible to:
- reduce the storage space
- decrease below a certain number of kSuite users depending on the available and already used storage
The kSuite offer does not include a Web hosting service offered by Infomaniak.
Of course, it is possible to subscribe to a Infomaniak Web Hosting from the same user account and/or the same organization and build your website with the tool of your choice such as WordPress or Site Creator.
This guide helps you get started with kSuite by integrating an existing kDrive into your organization.
Prerequisites
- Do not already have kSuite in the organization
- Have a paid kDrive that is not in the trial period
- Have a domain name; however, it should not be linked to an Email Service
- Be a Legal Representative or Administrator of the organization
Note
- The kDrive will be an integral part of the new kSuite
- The minimum number of users in the chosen kSuite offer will be based on the number of users in the existing kDrive offer
- kDrive users will become kSuite users
- You can convert your kDrive into a more comprehensive suite in one of these 3 versions:
Upgrade my kDrive to kSuite
Create a new kSuite from your existing kDrive:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- If necessary, click on Dashboard beforehand
- Click on Manage
- Click on Upgrade the offer
You can also do this from:
- An information banner visible on the home page of your Manager interface:
- An information banner visible on the online kDrive interface directly: