Knowledge base

Requirements

Before configuring an email address, it must exist in the admin console.

• Guide for creating a new email address

Reading and sending your emails with WorkSpace

WorkSpace is the simplest solution for:

• reading and sending your emails from your internet browser (Chrome, Firefox, etc.)
• synchronising your contacts and calendars with a smartphone, tablet or email device

Discover our guide to getting started with your WorkSpace.

"Step-by-step" configuration guides

• Outlook 2016 / 2013 / 2010 / 2007
• Mail Windows 10 / Windows 8
• Mozilla Thunderbird
• eM Client

• Apple Mail Mac OS 10.13 (High Sierra) / 10.12 (Sierra) / 10.11 (El Capitan) / 10.10 (Yosemite) / 10.9 / 10.8 / 10.7 / 10.6
• Outlook 2016 / 2011
• Mozilla Thunderbird

• Mozilla Thunderbird

 (Samsung, Sony, Xiaomi, etc.)

• Android 8 Oreo
• Android 7 Nougat
• Android 6 Marshmallow
• Android 5 Lollipop
• Android 4 KitKat
• Blue Mail
• K-9 Mail
• Outlook

 (iPhone / iPad / iPod)

• iOS 11
  
• iOS 10
• iOS 9
• iOS 8
• iOS 6
• Blue Mail
• Outlook

 (Nokia, etc.)

• Windows Phone 8.1
  
• Windows Phone 8.0

Other Webmail:

• Gmail (Google)
• RoundCube (installed on your site)

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Technical information for advanced users

Whatever email software or smartphone you use, the settings are always identical for configuring an email address:

1. incoming server name IMAP (recommended) or POP = mail.infomaniak.com
2. incoming port if IMAP: 993 with SSL if POP: 995 with SSL
3. outgoing server name SMTP = mail.infomaniak.com
4. SMTP port: 587 with STARTTLS
5. user name = full email address
6. password = the one you assigned to the email address in question (click here to verify your password)
7. authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select "use the same settings as the incoming server" or depending on the software, re-enter a user name (= full email address) and its password

To find out more about the difference between IMAP and POP: https://faq.infomaniak.com/787

Study the different possible reasons for a configuration failure: https://faq.infomaniak.com/2218

This guide explains step by step:

• how to transfer a domain name to Infomaniak,
• how to move a website to Infomaniak without interruption,
• how to back up your old emails to manage them with Infomaniak.

1. Why use Infomaniak for your domain names, websites and email?

• Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized player around the whole world in terms of hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and the No. 2 in terms of the number of sites hosted.
• Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
• Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their own questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
• Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
• Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

By consolidating your domain names, websites, and emails with Infomaniak, you can simplify the management of your bills and your services. For example, linking a domain name with your website and your email address will be automatic. That way, you won't need to manually configure your DNS with another registrar (registration office).

2. Transferring a domain name to Infomaniak

The domain name is the address you enter in a browser to view a site, such as infomaniak.com

It's possible to transfer a domain name from one registrar to another.

These are the steps to follow to transfer a domain name to Infomaniak:

1. log in with the registrar that currently manages your domain name
2. get the transfer code from your current registrar for the domain name to be transferred (help)
3. order the domain name to be transferred to Infomaniak
4. During the transfer, be sure to keep the current DNS for the domain name
5. enter the transfer code when prompted

3. Moving a website to Infomaniak

All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it's possible to trust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

Here are the steps to take in order to move your current site to Infomaniak:

1. Using an FTP program, back up all the files on your site with your current web host
2. back up your MySQL databases if you use any
3. order the Infomaniak hosting of your choice with the current domain name for your website
4. from our Manager, create an FTP account (help)
5. using an FTP program, send your website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (help) to upload a .zip of your data and unzip everything from the tool)
6. from our Manager, create a new MySQL database with a user who has full rights to the database (using)
7. from our Manager, import the backup of your database to the database that has just been created (help)
8. In the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the parameters shown in our admin console (help):
   • the database name
   • the database server
   • the database username
   • the database user's password
9. test your website using the preview address (help)
10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

Warning: the procedure described is only valid if the domain name does not change. Where applicable, you should make the necessary adjustments to your MySQL databases if you use any. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

4. Moving the management of your emails to Infomaniak

By outsourcing the management of your mails to Infomaniak you can have a WorkSpace account.

WorkSpace is a comprehensive online solution for viewing and managing your emails, contacts, calendars, tasks, and bookmarks online. It also lets you sync your contacts and calendars with a smartphone, tablet or email software.

Here are the steps to take in order to manage your emails with Infomaniak:

1. if necessary, order a Mail hosting (help)
2. from our Manager, create the required mail addresses (help)
3. configure your WorkSpace account (help) or your email software with your new addresses (help)
4. use our synchronisation tools (syncimap/imapsync) to automatically copy and rehouse the content of the old email address to the new address, box by box or in batches (help)

If WorkSpace is used:

1. import contacts to the address book (help) and import a calendar to the WorkSpace calendar (help) configure the synchronisation of contacts and calendars with your smartphone/tablet (help)

5. Activate your new hosting

Now, you just need to point your domain name to the Infomaniak hosting:

1. open the manager (manager.infomaniak.com)
2. go to Domain name
3. click on the domain name in question
4. click on the Managing DNS button
5. click on the Change DNS servers button
6. tick the Infomaniak name servers box and click on Save

6. Wait up to 48 hours and then cancel your old services

Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host for 48 hours.

Once that time has elapsed, don't forget to terminate your services (email, hosting your sites, etc.) with your old hosting service provider.

Congratulations :) Your site and your emails are now hosted with Infomaniak.

Thank you for your trust.

The address http://forum.domain.xyz (be careful not to add the www) will be a default "shortcut" to http://www.domain.xyz/forum. This is called a local subdomain. There will therefore be a specific page for this subdomain, different from the main home page of your web site.

You can create, free of charge, subdomains for your website, such as gallery.domain.xyz or news.domain.xyz for example.

Subdomain with old format hosting

1. open the Manager (manager.infomaniak.com)
2. go to Hosting
3. click on the hosting/domain name concerned
4. click on Add a local subdomain
5. create the required subdomain (e.g. news)
6. log into the file manager FTP Manager
7. create a new folder with the name of your subdomain (e.g. news)
8. place a home page, your files, etc. here
9. using a browser, go to http://news.domaine.xyz to see your pages

Any subdomains that you have created for your hosting space will also be usable with your potential synonym domain names.

Activation of your subdomain may take up to 24 hours depending on your ISP.

An alias is a second domain name linked to an existing site.

For example, for the site "example.com" to also be reachable with"www.example.com", you must add this as an alias to the domain "example.com". In this example, "example.com" is the parent site of the alias "www.example.com"

Generally, the alias "www" is already added and present but the procedure will be useful to you anyway when you want to make a second domain name point to your site.

Adding an alias to an existing site:

1. open the Manager (manager.infomaniak.com/)
2. go to Hosting
3. click on the hosting/ domain name in question
4. under Sites, click on the little arrow next to the Add Sitebutton
5. on the drop-down menu, hit Add aliases
6. enter the alias domain name to be added
7. if necessary, choose the parent site of the alias domain
8. If the alias or its DNS zone is managed by Infomaniak, it is possible to automatically update the DNS entries. If not, make the necessary changes through your registrar or transfer the management of the domain name to Infomaniak: https://faq.infomaniak.com/1814
9. click on Save to finish the procedure

It could take up to 48 hrs. for the alias to point to the parent site.

Where your domain name's DNS entries do not point to our servers (so if your domain name points to your old hosting provider, for example) but you already have data published on Infomaniak's servers you can still preview this information.

Actions to be carried out

Click here for a simple preview via a proxy (only for certain content types)
Click here for the advanced method (modifying the hosts file in the drivers\etc\ folder on your computer)

More information

If you get the message "The owner of this proxy has restricted which servers it can access, presumably for security or bandwidth reasons. The server you just tried to access is not on the list of allowed servers" then you must go straight to the second method below.

To publish your web site when your DNS entries do not yet point to Infomaniak's servers, take a look at this FAQ (click here).

This guide explains how to change the password for most of our services. It is not possible to read the password currently in place because it is encrypted, the only solution is to apply a new one over the old one.

Change the password to access the Manager and WorkSpace

• https://faq.infomaniak.com/2193

Change an email address password (email account

• do it from WorkSpace: https://faq.infomaniak.com/711
• do it from the Mail hosting control panel: https://faq.infomaniak.com/1321

Change the user password for a MySQL database

• https://faq.infomaniak.com/846

Change the user password for a FTP account

• https://faq.infomaniak.com/916

This guide explains how to install one or more domain names on your old format hosting account.

All these domains will point to the same homepage of the same site and the display of the synonym will remain as it is in the address bar of the browser. Adding a synonym is free and unlimited, you only have to legalise the domain name for it to become functional.

Adding a domain name as a synonym

1. open the admin console (https://manager.infomaniak.com)
2. go to Web Hosting
3. click on the hosting/domain name concerned
4. click on Add a synonym
5. indicate the domain which should behave as a synonym and follow the directions on the screen

Removing a synonym domain name

1. open the admin console (https://manager.infomaniak.com)
2. go to Web Hosting
3. click on the hosting/domain name concerned
4. under Synonym Domains, hover over the synonym and click on the dustbin icon

When your domain name is registered elsewhere (supplier/third party registers) and you want to benefit from hosting with Infomaniak, you need to order a DNS zone.

This will also be particularly useful if the provider who manages your domain name does not offer DNS zone management.

Ordering a DNS zone

1. Log in to your admin console
2. Order a domain, indicating the domain name registered elsewhere
3. Make sure that DNS zone management is selected:

This guide explains how to pay your invoices and what the accepted payment methods are. If the invoices are not paid within the time specified, the services concerned are blocked, then terminated thereafter. In case of problems, it is therefore important to respond quickly.

How do I pay a bill or renew a product?

To renew a product from the admin console:

1. open the Manager (manager.infomaniak.com)
2. in the upper right corner, click on Product(s) to renew or invoice(s) to pay
3. tick the invoices to pay and click on the Pay my selection button
4. choose a payment method and complete the process
   (choose IBAN to obtain a pro forma invoice before payment)

How do I pay for a pending order?

1. open the Manager (manager.infomaniak.com)
2. in the top right, click on Pending orders
3. click on the order to be paid
4. click on Pay for the order
5. choose a means of payment and finish the process

How to display or print the invoice for a pending order

1. open the Manager (manager.infomaniak.com)
2. at th etop right, click on Pending orders
3. click on the order to be paid
4. click on the Actions button then on See the invoice pro forma

Accepted means of payment

To pay for a new order, a renewal or a change of deal, you can use:

• Visa, MasterCard, Carte Bleue
• PostFinance card (if the currency is CHF)
• IBAN transfer (any bank fees must be paid by you)
• PayPal
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

Accepted payment methods for crediting a prepaid account

• Visa, MasterCard, Carte Bleue
• Postfinance card (if the currency is CHF)
• IBAN transfer (any bank fees must be paid by you)

2 important notes:

• for the moment, payment by the prepaid account cannot (yet) be used for automated payments: you must manually pay every invoice, even if the prepaid account is sufficiently loaded,
• the limits of a deposit on prepaid account are from 0.1 EUR to 9999 EUR or 0.1 CHF to 9999 CHF.

This guide explains how to change the server configuration of a site with a Web hosting and a managed Cloud Server.

The difference between the .user.ini and .htaccess files

Apache is the HTTP server. It is configured with a .htaccess file placed at the root of the website.PHP is a programming language used to create dynamic web pages via an HTTP server. It is possible to customise your PHP commands with a .user.ini file, and these will be effective in the folders and subfolders where the .user.ini file is placed.

Important:

• changing the .user.ini file needs several minutes to become effective
• The PHP commands absolutely must be placed in the user.ini file to be considered

We are now going to show 3 ways of changing the server configuration for a site.

1. Changing the PHP configuration via the console

Certain settings (e.g. allow_url_fopen or memory_limit) can be configured via the console:

1. open the Manager (manager.infomaniak.com)
2. go to Hosting
3. Click on the relevant hosting/domain name
4. Under Sites, click on the relevant site's domain name
5. adjust the site configuration as needed

2. Changing the PHP configuration via the .user.ini file

To customise the PHP commands via a web browser, the values required need to be specified in a .user.inifile

The following example allows changing the memory available for PHP:

~/web$ echo -e '<?php echo "memory_limit: " . ini_get("memory_limit") . "n"; ?>' >memory-limit.php
~/web$ php memory-limit.php
memory_limit: 512M
~/web$ echo 'memory_limit = 1024M' >.user.ini
~/web$ php -c .user.ini memory-limit.php
memory_limit: 1024M
~/web$

The following example allows url_fopen for the WP CLI tool (specifically allowing recuperation of extensions):

php -d allow_url_fopen=On ~/bin/wp package install trepmal/wp-revisions-cli

h2>Useful resources

• How to create a .htaccess or .user.ini
• Changing the PHP version for a website
• Enabling Gzip compression
• Enabling Google PageSpeed Tools
• 301 redirection support
• Increasing the memory and runtime for scripts

Updated 04.09.2018 Link to this FAQ: