burger
infomaniak
infomaniak
cloud-computing-logo
Cloud Computing
web-domain-logo
Web & Domains
event-marketing-logo
Events & Marketing
  • Our products
    • Collaborative tools icon chevron
    • Web & Domains icon chevron
    • Cloud Computing icon chevron
    • Events & Marketing icon chevron
    • Streaming icon chevron

      ksuiteCollaborative suite

      Discover the collaborative suite → Discover →
    • kSuite Professional email, sovereign cloud and AI for sustainable performance
    • kSuite The suite for secure communication, storage and sharing
    • kdrive
      kDrive Store, collaborate and share your files
    • mail service
      Mail Service Create your email addresses with your domain
    • kChat
      kChat Communicate live with your teams
    • kmeet
      kMeet Organise your meetings online in complete security
    • swisstransfer
      SwissTransfer Send your files up to 50 GB free of charge.
    • kpaste
      kPaste Share and encrypt your sensitive information
    • ksuite
      Custom Brand Control the brand image of your products
    • kChat
      Chk Link reducer & QR code generator
      Find the web hosting solution you need
    • Domain name
      Domain name Reserve your domain name at the best price
    • Site Creator
      Site Creator Create your website with ease
    • web hosting
      Web Hosting Create your website with over 100 CMS
    • web hosting
      Wordpress Hosting Create your WordPress website easily
    • Cloud Server
      Cloud Server Power up your sites with guaranteed resources
    • SSL Certificat
      SSL certificates Secure your websites with an EV or DV certificate
    • Options
    • Domain privacy
      Domain Privacy Protect your domains’ private data
    • DNS Fast Anycast
      FastAnycast DNS Speed up your site access times
    • Dyn DNS
      DynDNS Access your devices remotely
    • Dyn DNS
      Renewal Warranty Secure your domains against loss and theft
      Find the right Cloud Computing solution

      Cloud services

    • public cloud
      Public Cloud (IaaS) Create your projects in a high-end, ultra-competitive Cloud
    • Cloud Server
      VPS Cloud Create a Windows / Linux server
    • Kubernetes service Deploy your containerised apps on a large scale.
    • VPS Lite
      VPS Lite Create a Windows/Linux server at a low cost
    • Database Service Manage your databases with a managed solution
    • jelastic cloud
      Jelastic Cloud (PaaS) Create your own customised environments
    • Other services

    • llm api
      AI Tools Boost your productivity with our sovereign AI
    • swiss backup
      Swiss Backup Back up your devices in the Cloud
    • nas synology
      NAS Synology Rent a NAS in our secure data centers
    • High availibility
      Very High Availability Create a multi-data center infrastructure with customised SLAs
    • Housing
      Housing Install your servers in our data centers
    • Auth Add a privacy-friendly login method to your apps
      Infomaniak Events, the independent local events portal
      Online ticketing service with a wide choice of concerts, shows and events.
    • online shop
      Ticketing Create your ticketing service and sell tickets
    • kdrive
      Access Control Control access to your events with ease
    • kdrive
      Guest manager Automate your event invitations
    • kdrive
      Newsletter Send your newsletters at competitive prices
    • Streaming radio
      Streaming radio Create and broadcast your own live radio station online
    • streaming video
      Video-Streaming Create and broadcast live events and TV online
    • VOD and AOD
      VOD & AOD service Host and broadcast your recordings without limits
  • Resources
    documentation icon Documentation
    Guides & tutorials
    API documentation
    special offers icon Special offers
    Get started for free
    Student programme
    Become an affiliate
    partner program icon Partner programme
    Find a partner
    Become a partner
    support icon Support & contact
    Contact Support
    Premium support - 24/7
    Contact our sales department
    Hiring an expert
    Migrate to Infomaniak
  • About us
    forest
    icon Ecological commitment
    We pollute. But we are taking action to reduce the footprint of our services and infrastructure
    Discover our commitment →
    icon About Infomaniak
    Our vision, our values
    Our teams
    Infomaniak is recruiting
    Press and communication
    Blog and news
    icon Security
    Data confidentiality
    Bug Bounty Programme
  • Get started for free
    Sign in
  • search-icon
    close-icon
      icon

      Would your needs exceed our solutions? To find out, contact us so that we can advise you personally.

      Our flagship products:
  • search-icon
  • Get started for free
    Sign in
Price Price

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Web hosting
    10 FAQ(s) found
    Transfer all your external services to Infomaniak

    This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You obviously remain the owner of your data, without any loss or interruption!

     

     

    Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will take care of everything.

     

    Specific guides

    Click on the link corresponding to your current host:

    • Swisscom: complete guide to migrate Web, Mail and domain name

     

    Guides for any other hoster

    To retrieve any other data, follow the procedures below:

    1. Guide to copy Web data (all PHP, HTML sites, etc. - for WordPress refer to this other guide)
       
    2. Guide to copy Mail data (email addresses, mailbox content, etc.)
       
    3. Guide to transfer the domain name (domain management, DNS zone, etc.)
       

    To avoid interrupting your website and emails and to avoid losing content while importing your existing data, migrate your services in the specified order.

    You can also bring other types of data to the Infomaniak servers:

    • Dropbox, Google Drive, etc. content: refer to this other guide
    • Data on NAS Synology or QNAP: refer to this other guide

     

    Why join Infomaniak?

    By grouping your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your site and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

    Learn more about Infomaniak

    • Infomaniak, the Ethical Cloud
    • Infomaniak's eco-responsible approach


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Change the domain name of a website

    This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

     

    Preamble

    • It is not possible to simply change the spelling of the domain name in question.
    • You must own the new domain name and install it in place of the current one by performing a swap (read below).
    • You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
    • You need to act on the domain name and, if necessary, adapt the content of the site.

     

    Change the website's domain name

    Prerequisites

    • Prepare the new domain name (if necessary you need to buy it).
    • If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

    To replace the domain name assigned to the site with another domain name:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the concerned product:
    3. Then click on the chevron ‍ to expand the Domains section of this site:
    4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
      • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
    5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
    6. Choose Set as primary domain:
    7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

     

    If you are using a SSL certificate, you will need to update it to include the added aliases.

    If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

     

    Adapt the site content to the new name

    In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

    • WordPress
    • Joomla
    • Prestashop
    • application offered in WordPress & Apps


    Updated 24.04.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Redirect the visitor (domain, web page, etc.)

    This guide explains how to redirect a domain name directly to another or how to automatically send visitors to your website to another page address (internal or external URL).

     

    Introduction

    • To redirect traffic, you will need to act…
      • … or on the domain name itself (it must be hosted by Infomaniak and its DNS must be Infomaniak's as well),
      • … or on the code present in your pages (page .htaccess, homepage, etc.) if you have a website.
    • Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from the technical details.

     

    Act on the domain name

    via Web Redirection Tool

    The tool available on the Manager allows you to easily redirect the domain name (or subdomain) to the Internet address of your choice.

    via DNS modifications or A record

    Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.

     

    Act on the page code…

    … via HTML code to insert

    Insert this line of code between the <head> and </head> tags of your homepage (usually named index.html):

    <meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">

    Replace 5 with the desired wait time in seconds (0 for immediate redirection).

    The search engine Google indicates that it is preferable to use a 301 redirect on the server side (read more below). The W3C also advises against using it.

    … via PHP code to insert

    If the site page has a .php extension, insert this header function call at the very top of the file:

    header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");

    … via .htaccess file

    To redirect all traffic targeting your site (regardless of the page called) to another address, insert this into the .htaccess file at the root of your site:

    RewriteEngine On
    RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]

    To target the page that should be redirected:

    Redirect permanent /ancienne_page.html insérer ici adresse URL de destination

    Redirectpermanent, Redirect permanent and Redirect 301 are equivalent commands.

    Here is another example of redirecting a sub-section to the homepage (this directive has the advantage of working with "deep links" unlike a permanent redirect):

    RewriteEngine on
    RewriteRule "old/path/url "/" [L]

    Refer to this other guide on this topic.



    Updated 08.05.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Backup and/or restore data

    This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to implement an effective backup policy if the backups automatically and freely provided no longer meet your availability or security needs.

     

    Web Hosting (Starter, Shared, Cloud Server)

    Check out these guides to restore automatic backups:

    • of an entire hosting (FTP + MySQL),
    • of specific files on the hosting
    • of specific databases,
    • of a Web Application (Wordpress & Apps),
    • the SSH crons of Serveur Cloud.

     

    Check out these guides to backup and restore:

    • a hosting with Swiss Backup and Acronis (simple),
    • a hosting with Swiss Backup and Restic (advanced),
    • WordPress with Swiss Backup,
    • WordPress with an extension.

     

    Also, refer to https://faq.infomaniak.com/snapshot.

     

    Hostings v1 (old 60 Go offer)

    • View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
    • Restore this data.

     

    Mail

    • Restore messages from automatic Infomaniak backups.
    • Restore contacts or calendar events.
    • Save the current content of an email account:
      • by downloading the current content locally,
      • by duplicating all current content to a backup mailbox,
      • by copying future emails as they arrive to a backup box.

     

    Domains / DNS Zones

    • Restore deleted DNS records from automatic Infomaniak backups.
    • Restore an expired domain in redemption period.


    Updated 25.04.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Resolve errors related to site overload; optimize the site

    This guide explains how to optimize the site you manage on a Web Hosting to make it faster and allow all visitors to browse it from the Internet without difficulty, regardless of their connection speed.

     

    The role of the hoster

    The loading speed of a website depends on many factors (server performance, host's network infrastructure, visitor's Internet connection, website optimization, etc.).

    As a hosting provider, Infomaniak strives to offer the best in hosting and continually evolves its products and infrastructure:

    1. All hosting solutions run on the latest generation SSD drives.
    2. The infrastructure benefits from more than 70 Gbit/s of interconnection and redundancy with Cogent, Level3, etc.
    3. To handle traffic spikes without issue, the servers run on Intel Xeon 64-bit processors, which are regularly replaced, and the shared/mutualized servers use only 40% of their CPU power on average.

    Moreover, when you submit a support request regarding slowness, Infomaniak analyzes whether…

    1. … your hosting server is functioning normally and has not encountered any issues in the last 48 hours.
    2. … the network infrastructure has not experienced any disruptions in the last 48 hours.

     

    The role of the site owner and the webmaster

    Infomaniak does not intervene in the content of the servers or the development of websites. The creation or maintenance of a site is a different job, although it is related to its activities since the tools and services that a webmaster uses to create websites are offered.

     

    Analyzing the cause of slowdowns

    Here is what you should do if you notice slowness with your site:

    1. Follow the Google PageSpeed Insights recommendations to optimize your website... The points highlighted concern the design of the website and not the server configuration; refer to this other guide if the test result suggests enabling resource compression on your site.
    2. In case of slowness from abroad, consider activating DNS Fast Anycast.
    3. Install and configure a cache system on your site to avoid redundant access to databases and speed up the display of your site.
    4. Consider a CDN.
    5. Test the server's response speed (TTFB).
    6. Scan your hosting for viruses.
    7. Purge the databases regularly and delete unnecessary entries.
    8. Use the latest PHP version compatible with your site/CMS/Web application.
    9. Avoid using images, counters, CGI, or media hosted by external providers, as if they are unreachable, your site will seem slow.
    10. Disable any unnecessary WordPress extensions that consume a lot of resources in your CMS.
    11. Keep your CMS/Web applications up to date regularly.
    12. Implement a crawl delay for indexing bots, as some have a very "aggressive" operation; it is possible to limit their impact by implementing a Crawl-delay.
    13. Check the possible error-logs which group all the errors generated by your site; by correcting these errors, your site will be more performant.
    14. Check the slowlogs: they group the queries that take more than 5 seconds to execute; it is important to correct the queries listed in this file (SQL optimization examples).
    15. Add a server cache system like Memcached (Cloud server only).
    16. Increase the max_children value (Cloud server only).

     

    If a problem persists...

    As a site owner, if you are a webmaster or have hired a webmaster who also cannot find the cause of the slowness, contact Infomaniak support in writing only after obtaining the following information:

    1. Hosted site name.
    2. Dates and times when slowness was encountered.
    3. Name of the database potentially involved / same for FTP account.
    4. Your public IP address at the time of the tests (visible for example on https://www.infomaniak.com/ip).
    5. Type of slowness observed (site display, FTP transfers...).
    6. Issues (such as slowness) accessing the Infomaniak site intermittently?
    7. Result of a traceroute to 84.16.66.66 and copy-paste the complete results (screenshot if necessary).
    8. Result of a speedtest by choosing Infomaniak as the destination (speedtest.net — click on Change Server to select Infomaniak).

     

    If your needs skyrocket…

    If shared hosting no longer suits your site, you should consider moving to a Serveur Cloud. Your site can be easily moved to this type of server where it will be alone and on which you can install a cache engine, for example.

    Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free tender**. They take care of everything, freeing you from technical details.



    Updated 08.05.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Getting Started Guide: Web Hosting

    Thank you for entrusting Infomaniak with the hosting of your website.

     

    Preamble

    • A web hosting service is a storage space available on a computer, also called a "server," connected to the Internet and managed by a web host, Infomaniak.
    • This storage space, made available to professionals and individuals, is used to install websites or other types of tools (CRM, extranet, intranet...) that need to be accessible via the Internet.
    • These guides allow you to quickly use the essential functions of your new product, your web hosting, which can host multiple websites. 

     

    Where to start?

    1. Create a WordPress website
    2. Build the site with Site Creator
    3. Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
    4. Manage your FTP accounts/users
    5. Manage and publish files on your hosting via FTP Manager
    6. Manage your MySQL databases
    7. Add a site or subdomain to your hosting (multi-sites/multi-domains)
    8. Link another domain name to an existing website (domain alias)
    9. Preview your site even if your domain name is not yet pointing to Infomaniak's servers

     

    And the domain name?

    Web hosting, to be visible to the public on the Internet, must be associated with a domain name!

    Is your domain name not managed by Infomaniak? Or is it in a different Organization than your web hosting? Then refer to this other guide to configure the DNS or the "A records" in order to link the domain name to your web hosting.

     

    In case of a problem

    To resolve an issue, please consult the Web Hosting Knowledge Base before contacting Infomaniak support.

    Click here to share a review or suggestion about a Infomaniak product.



    Updated 25.04.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Understand the ports and protocols of messaging

    This guide explains which protocols and ports can be used with Infomaniak's email services (Service Mail in particular).

     

    Mandatory ports and parameters

    When this is requested during a software or email application configuration, use only these parameters:

     IMAPs - incoming mailSMTPs - outgoing mail
    Ports993465
    AuthenticationSSL / TLSSSL / TLS
    Server namemail.infomaniak.commail.infomaniak.com

    If you specify other indications, email errors may occur.

     

    Other supported but not recommended protocols

    • port 143 (standard port for receiving messages via IMAP)
    • port 110 (standard port for receiving messages via POP3)‍
    • port 995 (secure port for receiving messages via POP3s)
    • port 587 (alternative port not recommended for sending messages via SMTP)
    • TLS authentication on SMTP ports 587 and 25
    • STARTTLS authentication for IMAP, POP3 and SMTP
    • SMTP authentication (either LOGIN or PLAIN)

     

    The Infomaniak API does not offer any email connection as IMAP and SMTP are the "APIs"; to this end, use a Python library such as https://docs.python.org/3/library/email.examples.html and https://docs.python.org/3/library/imaplib.html or any library using IMAP and SMTP.

    To display emails from php:
    imap_open("{mail.infomaniak.com:993/imap/ssl}", $email, $password);

    The MTA-STS mechanism is not implemented or verified, Infomaniak using instead DANE which guarantees an encrypted connection under these conditions:

    • The client sends an e-mail to a domain that has DANE.
    • The client receives an email from an SMTP server that uses DANE.
    • In all other cases, it will be a random connection that does not guarantee 100% that the connection will be encrypted.


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Transfer a product from one Organization to another

    This guide explains how to transfer an Infomaniak product from one Organization to another.

     

    Preamble

    • You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
    • If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
    • This operation does not cause any interruption.
    • The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
    • The invoices for the selected products will not be transferred.
    • kSuite cannot be transferred.

     

    Generate a transfer link

    Prerequisites

    • Be Administrator or Legal Representative‍ within the Organization.

    To transfer a product:

    1. Click here to access product transfer management on the Manager Infomaniak (need help?).
    2. Click on the Transfer products button:
    3. Check the product(s) to be moved.
    4. Read and accept the general terms.
    5. Click on the Transfer button.

    The transfer has started. Now, you have a choice:

    1. Copy the transfer link.
    2. Send it to the email address of your choice.
    3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:

     

    Alternative method

    In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

    Refer to this other guide regarding Jelastic Cloud.

     

    Receive the product

    Once a transfer has started:

    1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
    2. Run the link obtained in the first step above.
    3. If necessary, select the destination Organization using the drop-down menu.
    4. Read and accept the General Terms.
    5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).
     

    If necessary, you can create a new Organisation to receive products.

     

    Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Manage the DNS Fast Anycast option

    DNS Fast Anycast replicates your domain's DNS worldwide to reduce latency and increase the availability of your websites.

     

    Introduction

    • With DNS Fast Anycast, the DNS of your domain are replicated across several Points of Presence (POP) around the world (list below).
    • No matter where your visitors are located, they are redirected to the nearest DNS server to them, which on average increases (DNS resolution) the speed of access to your site by 34%.
    • Moreover, if one of your DNS servers becomes unavailable, the nearest server automatically takes over, allowing your visitors to continue accessing your site.
    • The replication of your domain's DNS is automatic and no modification of your code is required.

     

    Manage DNS Fast Anycast

    Prerequisites

    • DNS Fast Anycast is compatible with all websites, regardless of your hosting provider.
    • All you need is a domain name managed by Infomaniak: transfer the management of your domain to Infomaniak if necessary
      • Refer to this other guide to manage external domains.

    To access the DNS Fast Anycast option:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product in question.
    3. Activate DNS Fast Anycast from the dashboard:

     

    POP - 'Point of Presence'

    By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

    Network 1

    New York, USA (2x)
    Paris, France (2x)
    Warsaw, Poland (2x)
    Dublin, Ireland (2x)
    Singapore (2x)
    Johannesburg, South Africa
    Stockholm, Sweden
    Vienna, Austria (2x)
    Frankfurt, Germany (2x)
    London, United Kingdom
    Dallas, USA
    Los Angeles, USA (3x)
    Amsterdam, Netherlands
    Sydney, Australia
    São Paulo, Brazil
    Miami, USA (2x)

    Network 2

    Hong Kong, China
    San José, USA
    Dallas, USA
    Reston, USA
    Chicago, USA
    Seattle, USA
    London, United Kingdom
    Frankfurt, Germany
    Amsterdam, Netherlands
    Vienna, Austria
    Toronto, Canada
    Sydney, Australia
    Sāo Paulo, Brazil
    Johannesburg, South Africa
    Miami, USA

    The points of presence are distributed across two networks that are used randomly when one of your visitors accesses your website.



    Updated 25.04.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Discover the WordPress app Infomaniak (installation in a few clicks)

    Thank you for entrusting the hosting of your WordPress site to Infomaniak.

     

    Preamble

    • For your information, the WordPress site creation tool can be:
      1. hosted by the WordPress.com infrastructure (paid) and in this case Infomaniak is not involved in the hosting
      2. installed freely but manually by the user thanks to the archive provided by WordPress.org, Infomaniak is then the web host but does not manage any updates and does not list the application in the Web Applications section of the Infomaniak Manager; you will be in this case if you migrate an external WordPress to Infomaniak
      3. installed automatically by the tool available on the Manager and in this case WordPress is maintained (in terms of security) largely by Infomaniak
    • This is the third and final point that is developed in this guide.

     

    The Infomaniak installer automates the installation and security updates of WordPress ⚠️ For additional help contact a partner or launch a free tender — also discover the role of the host.

     

    Install WordPress & Apps

    Infomaniak makes it easy to install the WordPress application (and other applications as well):

    • Install WordPress using the Infomaniak installer
    • Access the WordPress management interface

     

    Using WordPress

    Although WordPress is one of the easiest CMS to use, it is necessary to tame it. To help you in this process, here are external resources in several different languages to get started with WordPress:

    • Essential basics to know to get started with WordPress
    • WordPress French-speaking community help forum
    • FAQ about backups / restorations
    • Using a theme or extension ElegantThemes
    • Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the point, focus on the following modules:
      • Understanding the administration interface
      • How to properly configure WordPress
      • Adding content to your website


    Updated 24.04.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us
    logo infomaniak
    Prices do not include VAT
    facebook
    twitter
    linkedin
    instagram

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press space Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    ©2025 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies
    icann-logo
    swiss
    new-iso
    swiss-hosting
    logo infomaniak
    Prices do not include VAT

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press and media Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support offer Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    icann-logo
    swiss
    new-iso
    swiss-hosting

    facebook
    twitter
    linkedin
    instagram
    ©2025 Infomaniak
    Contracts - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies

    Managers

    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.