Knowledge base

Requirements

Before configuring an email address, it must exist in the admin console.

• Guide for creating a new email address

Reading and sending your emails with WorkSpace

WorkSpace is the simplest solution for:

• reading and sending your emails from your internet browser (Chrome, Firefox, etc.)
• synchronising your contacts and calendars with a smartphone, tablet or email device

Discover our guide to getting started with your WorkSpace.

"Step-by-step" configuration guides

• Outlook 2016 / 2013 / 2010 / 2007
• Mail
• Mozilla Thunderbird
• eM Client

• Apple Mail Mac OS 10.13 (High Sierra) / 10.12 (Sierra) / 10.11 (El Capitan) / 10.10 (Yosemite) / 10.9 / 10.8 / 10.7 / 10.6
• Outlook 2016 / 2011
• Mozilla Thunderbird

• Mozilla Thunderbird

 (Samsung, Sony, Xiaomi, etc.)

• Android 8 Oreo
• Android 7 Nougat
• Android 6 Marshmallow
• Android 5 Lollipop
• Android 4 KitKat
• Blue Mail
• K-9 Mail
• Outlook

 (iPhone / iPad / iPod)

• iOS 11
  
• iOS 10
• iOS 9
• iOS 8
• iOS 6
• Blue Mail
• Outlook

 (Nokia, etc.)

• Windows Phone 8.1
  
• Windows Phone 8.0

Other Webmail:

• Gmail (Google)
• RoundCube (installed on your site)

Technical information for advanced users

Whatever email software or smartphone you use, the settings are always identical for configuring an email address:

1. incoming server name IMAP (recommended) or POP = mail.infomaniak.com
2. incoming port if IMAP: 993 with SSL if POP: 995 with SSL
3. outgoing server name SMTP = mail.infomaniak.com
4. SMTP port: 587 with STARTTLS
5. user name = full email address
6. password = the one you assigned to the email address in question (click here to verify your password)
7. authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select "use the same settings as the incoming server" or depending on the software, re-enter a user name (= full email address) and its password

To find out more about the difference between IMAP and POP: https://faq.infomaniak.com/787

Study the different possible reasons for a configuration failure: https://faq.infomaniak.com/2218

This step-by-step guide explains:

• how to transfer a domain name to Infomaniak,
• how to move a website to Infomaniak without interruption,
• how to back up your old emails to manage them with Infomaniak.

If you need help to transfer your site to Infomaniak, don't hesitate to call on our partners.

1. Why use Infomaniak for your domain names, websites and email?

• Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized worldwide player for hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and No. 2 in terms of the number of sites hosted.
• Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
• Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
• Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
• Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

By consolidating your domain names, websites and emails with Infomaniak, you simplify the management of your invoices and services. For example, linking a domain name to your website and your email address will be automatic. That way, you will not need to manually configure your DNS with another registrar.

2. Transferring a domain name to Infomaniak

The domain name is the address you enter in a browser to view a site, such as infomaniak.com

It is possible to transfer a domain name from one registrar to another.

These are the steps to follow to transfer a domain name to Infomaniak:

1. log in with the registrar that currently manages your domain name
2. get the transfer code from your current registrar for the domain name to be transferred (help)
3. order the domain name to be transferred to Infomaniak
4. during the transfer, be sure to keep the current DNS for the domain name
5. enter the transfer code when prompted

3. Moving a website to Infomaniak

All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it is possible to entrust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

Here are the steps to take in order to move your current site to Infomaniak:

1. using a FTP program, back up all the files on your site with your current web host
2. back up your MySQL databases if you use any
3. order the Infomaniak hosting of your choice with the current domain name of your website
4. create a FTP account via our Manager (help)
5. using a FTP program, send the website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (help) to upload a .zip of your data and unzip everything from the tool)
6. from our admin console, create a new MySQL database with a user who has full rights to the database (help)
7. from our Manager, import the backup of your database to the database that has just been created (help)
8. in the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the settings shown in our Manager (help):
   • the database name
   • the database server
   • the database username
   • the database user's password
9. test your website using the preview address (help)
10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

Warning: the procedure described is only valid if the domain name does not change. If this is not the case, you should make the necessary adjustments to your MySQL databases, if you use them. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

4. Transferring the management of your emails to Infomaniak

By entrusting the management of your mail to Infomaniak, you can have a WorkSpace account.

WorkSpace is a comprehensive online solution for viewing and managing your emails, contacts, calendars, tasks and bookmarks online. It also enables you to sync your contacts and calendars with a smartphone, tablet or email software.

Here are the steps to take in order to manage your email with Infomaniak:

1. if necessary, order a Mail hosting (help)
2. create the required email addresses via our Manager (help)
3. configure your WorkSpace account (help) or your email software with your new addresses (help)
4. use our synchronization tools (syncimap/imapsync) to automatically copy and transfer the content of the old email address to the new address, box by box or in batches (help)

If WorkSpace is used:

1. import contacts to the address book (help) and import a calendar to the WorkSpace calendar (help)
2. configure the synchronization of contacts and calendars with your smartphone/tablet (help)

5. Enabling your new hosting

Now, you just need to point your domain name to the Infomaniak hosting:

1. open the Manager (manager.infomaniak.com)
2. go to Domain name
3. click on the domain name concerned
4. in the left side menu, click on Managing DNS
5. click on DNS Servers
6. click on Change DNS servers
7. tick the Infomaniak DNS servers box and click on Confirm

6. Wait up to 48 hours and then cancel your old services

Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host during this period.

Once that time has elapsed, don't forget to terminate your services (email, website hosting, etc.) with your old hosting service provider.

Congratulations :) Your site and your email is now hosted with Infomaniak.

Thank you for your trust.

And after that?

Install a SSL certificate on your site in order to secure your connections: https://www.infomaniak.com/en/support/faq/2027
Discover our other products: https://www.infomaniak.com/en/support/faq/2190

The address http://forum.domain.xyz (be careful not to add the www) will be a default "shortcut" to http://www.domain.xyz/forum. This is called a local subdomain. There will therefore be a specific page for this subdomain, different from the main home page of your web site.

You can create, free of charge, subdomains for your website, such as gallery.domain.xyz or news.domain.xyz for example.

Subdomain with old format hosting

1. open the Manager (manager.infomaniak.com)
2. go to Hosting
3. click on the hosting/domain name concerned
4. click on Add a local subdomain
5. create the required subdomain (e.g. news)
6. log into the file manager FTP Manager
7. create a new folder with the name of your subdomain (e.g. news)
8. place a home page, your files, etc. here
9. using a browser, go to http://news.domaine.xyz to see your pages

Any subdomains that you have created for your hosting space will also be usable with your potential synonym domain names.

Activation of your subdomain may take up to 24 hours depending on your ISP.

An alias is a second domain name linked to an existing site.

For example, for the site "example.com" to also be reachable with "www.example.com", you must add it as an alias to the "example.com" domain. In this example, "example.com" is the parent site of the "www.example.com" alias.

Generally, the "www" alias is already added and present but the procedure will also be useful to you when you want to point a second domain name to your site.

Prerequisite

If the domain name (that will become the alias) or its DNS zone is managed by Infomaniak, everything is OK. Otherwise:

• the A Record of the domain name must point to Infomaniak (help)
• to simplify, you can entrust us with the management of your domain name

Adding an alias to an existing site:

1. open the Manager (manager.infomaniak.com)
2. go to Web Hosting
3. click on the hosting/domain name in question
4. under Sites at the lower right, click on the site concerned
5. under Domains at the lower right, click on Add
6. enter the alias domain name(s) to be added, separating them with the Enter key
7. if the alias or its DNS zone is managed by Infomaniak, it is possible to automatically update the DNS entries. If not, make the necessary changes through your registrar or transfer the management of the domain name to Infomaniak: https://www.infomaniak.com/en/support/faq/1814/domain-name-transferring-to-infomaniak
8. click on Confirm to finish the procedure

It can take up to 48 hours for the alias to point to the parent site.

This guide explains how to change the password for most of our services. It is not possible to read the password currently in place because it is encrypted, the only solution is to apply a new one over the old one.

Change the password to access the Manager and WorkSpace

• https://faq.infomaniak.com/2193

Change an email address password (email account

• do it from WorkSpace: https://faq.infomaniak.com/711
• do it from the Mail hosting control panel: https://faq.infomaniak.com/1321

Change the user password for a MySQL database

• https://faq.infomaniak.com/846

Change the user password for a FTP account

• https://faq.infomaniak.com/916

This guide explains how to install one or more domain names on your old format hosting account.

All these domains will point to the same homepage of the same site and the display of the synonym will remain as it is in the address bar of the browser. Adding a synonym is free and unlimited, you only have to legalise the domain name for it to become functional.

Adding a domain name as a synonym

1. open the admin console (https://manager.infomaniak.com)
2. go to Web Hosting
3. click on the hosting/domain name concerned
4. click on Add a synonym
5. indicate the domain which should behave as a synonym and follow the directions on the screen

Removing a synonym domain name

1. open the admin console (https://manager.infomaniak.com)
2. go to Web Hosting
3. click on the hosting/domain name concerned
4. under Synonym Domains, hover over the synonym and click on the dustbin icon

When your domain name is registered elsewhere (supplier/third party registers) and you want to benefit from hosting with Infomaniak, you need to order a DNS zone.

This will also be particularly useful if the provider who manages your domain name does not offer DNS zone management.

Ordering a DNS zone

1. Log in to your admin console
2. Order a domain, indicating the domain name registered elsewhere
3. Make sure that DNS zone management is selected:

This guide explains how to manually pay your invoices and what the accepted payment methods are. If the invoices are not paid within the time specified, the services concerned are blocked, then terminated thereafter. In case of problems, it is therefore important to respond quickly.

Do you want to simplify your life and automatically renew certain products?

How do I pay a bill or renew a product?

To renew a product from the admin console:

1. open the Manager (manager.infomaniak.com)
2. in the upper right corner, click on Product(s) to renew or invoice(s) to pay
3. tick the invoices to pay and click on the Pay my selection button
4. choose a payment method and complete the process
   (choose IBAN to obtain a pro forma invoice before payment)

How do I pay for a pending order?

1. open the Manager (manager.infomaniak.com)
2. at the top right, click on Pending orders
3. click on the order to be paid
4. click on Pay for the order
5. choose a means of payment and finish the process

How to display or print the invoice for a pending order

1. open the Manager (manager.infomaniak.com)
2. at the top right, click on Pending orders
3. click on the order to be paid
4. click on the Actions button then on See the pro forma invoice

Accepted means of payment

To pay for a new order, a renewal or a change of deal, you can use:

• Visa, MasterCard, Carte Bleue
• PostFinance card (if the currency is CHF)
• IBAN transfer (any bank fees must be paid by you)
• PayPal
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

Accepted payment methods for crediting a prepaid account

• Visa, MasterCard, Carte Bleue
• PostFinance card (if the currency is CHF)
• IBAN transfer (any bank fees must be paid by you)

2 important notes:

• for the moment, payment by the prepaid account cannot (yet) be used for automated payments: you must manually pay every invoice, even if the prepaid account is sufficiently loaded,
• the limits of a deposit on prepaid account are from EUR 0.1 to EUR 9999 or CHF 0.1 to CHF 9999.

To learn more

• Enable or disable automatic renewal
• Add or change a payment method

This guide explains how to change the server configuration of a site with Web hosting and a managed Cloud Server.

The difference between .user.ini and .htaccess files

• Apache is the HTTP server. It is configured with a .htaccess file placed in the root of the website.
• PHP is a programming language used to create dynamic web pages via an HTTP server. It is possible to customize the PHP commands using a .user.ini file. These changes will be effective in the folder and sub-folders where the .user.ini file is located

We will now illustrate 3 ways to modify the server configuration of a site.

1. Changing the PHP configuration via the Manager

1. open the Manager (manager.infomaniak.com)
2. go to Hosting
3. click on the hosting/domain name concerned
4. under Sites at the bottom, click on the domain name of the site concerned
5. click on Advanced settings
6. under the PHP and Apache tabs, adjust the configuration of the site as needed
7. save

2. Changing the PHP configuration via the .user.ini file

For the PHP commands not present in the Manager, you must define the desired values in the .user.ini file:

max_file_uploads = 20

3. Changing the PHP configuration in CLI

To customize the PHP commands using a command line interface (CLI) or in CRON tasks, you must define the desired values in a .user.ini file and then call the PHP executable with the -c .user.ini option

The following example enables the modification of the memory available for PHP:

~/web$ echo -e '<?php echo "memory_limit: " . ini_get("memory_limit") . "n"; ?>' >memory-limit.php
~/web$ php memory-limit.php
memory_limit: 512M
~/web$ echo 'memory_limit = 1024M' >.user.ini
~/web$ php -c .user.ini memory-limit.php
memory_limit: 1024M
~/web$

The following example enables allow_url_fopen for the WP CLI tool (specifically allows the recovery of extensions):

php -d allow_url_fopen=On ~/bin/wp package install trepmal/wp-revisions-cli

Useful resources

• How to create a .htaccess or .user.ini file
• Changing the PHP version of an Internet site
• Enabling Gzip compression
• Enabling Google's PageSpeed Tools
• Support for 301 type redirections
• Increasing the memory and runtime of scripts

My WordPress Site enables you to create a dynamic, user-friendly website and keep it updated without any knowledge of programming. It is based on the world's most used content management system, WordPress.

Check out our hostings, which are compatible with My WordPress Site

Installing WordPress on the site of your choice

1. Open the Manager (manager.infomaniak.com)
2. Go to Web Hosting
3. Click on the hosting/domain name in question
4. On the left-side menu, click on My Sites
5. click on WordPress & Apps
6. click on + New application
7. select WordPress and click on Install

Two types of installation are available to you: easy andadvanced to further customise your WordPress use.

In any case, you must  choose the site to install the application on (from a dropdown menu showing the sites present on your hosting) as well as a user name (login) and a password that you will use to connect to the WordPress dashboard (find out more: https://faq.infomaniak.com/2275).

Uninstalling a WordPress site

1. Open the Manager (manager.infomaniak.com)
2. Go to Web Hosting
3. Click on the hosting/domain name in question
4. On the left-side menu, click on  My Sites
5. Click on WordPress & Apps
6. on the chart, mouse over the WordPress you want to remove
7. Click on the trashcan icon In the upper right corner of the tile concerned
8. Confirm the uninstallation

Find out more

• Check out our hostings optimised for WordPress
• Installing a free SSL certificate and adapting the links of a WordPress site