Knowledge base

You can go into the server room as often as necessary to perform upgrades, change out discs, etc.

The Satigny datacenter uses a biometric access system that gives you free access to the data center, as well as rack walkways, 24/7.

Each customer can access their compartments using their digital code.

You can access the server rooms as often as necessary, to make upgrades, disk changes, etc.

You are granted X number of badges according to the number of U-lots you rent, and then you can freely access the datacenter 24h/24.

Furthermore, customers who have full racks can access their key via a secret code to enter directly on the premises.

This guide explains how to provide useful details when you are completing a support request in order to get help.

Making a screen grab

Windows

Microsoft offers a preinstalled software dedicated to screen grabs. But to do them manually:

1. Display what you want/need to send on the screen
2. Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
4. "Save" your file
5. Start the operation again from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

1. Press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3" at the same time
2. Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
2. You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

1. Press the volume down (on the side) and the locking button at the same time
2. The image captured is then automatically saved in a Screenshots folder in the

Popup Windows

gallery. To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you are sending.

Javascript Console in the

Windows

browser Chrome, Firefox and Safari: enter the combination ctrl + caps + I
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the  round crossed out icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources. 

Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).

The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has three datacentres in Switzerland and stands out in particular due to its policy of social responsibility and actions to promote the environment. Find out more

This guide will help you familiarize yourself with the main products we offer.

Domain name

Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names. What's more, each domain name entitles you to 10Mb of Web space, one unlimited email address, and 100 credits for sending newsletters for sending newsletters free of charge.

 

• Register a domain name
• Domain Privacy: the solution to protect your data in the Whois
• Renewal Warranty: the guarantee you will never lose your domains

Web and Mail Hosting

The host plays an important role in the speed of a website. Among all French-speaking web hosts, Infomaniak has been ranked as the fastest, based on the PHPMark indicator. Find out more

Web + Mail Hosting

• 100 GB of space or more
• 25 email addresses included
• Optimized for WordPress and over 100 CMS
• 80 WordPress themes included (Elegant Themes)
• Lets you manage multiple Web sites (20 sites included)

Web hosting only

• 100 GB of space or more
• Optimized for WordPress and over 100 CMS
• 80 WordPress themes included (Elegant Themes)
• Lets you manage multiple Web sites (20 sites included)

Mail hosting only

• Starting from 5 email addresses
• Unlimited attachment size
• WorkSpace (webmail with synching of contacts and calendars)

What product does your suggestion concern?

• Housing & Datacenter: French
• Web Hosting: French
• Newsletter tool: French / English
• Cloud Servers: French
• Mail Hosting & WorkSpace: French
• Domain names: French
• SSL Certificates: French / English
• Jelastic Cloud: French/ English
• Audio streaming: French
• Video streaming: French
• VOD/AOD: French
• Synology NAS: French
• Swiss Backup: French
• Guest management: French