🚀 Housing - Infomaniak

Authorizing access to your products / Completing a support request

This guide explains how to provide useful details when you request help from Infomaniak support.

Authorizing Support to access your content

It is possible to temporarily grant access to the content of your WorkSpace and your Drive with the possibility of cancelling this access at any time.

Only those Infomaniak staff members who handle your support ticket will have access.

Open the Manager (manager.infomaniak.com) or your WorkSpace (workspace.infomaniak.com)
Click your user name at the top right of the page
Click My profile in the menu that appears
Click Technical support (or https://manager.infomaniak.com/support) in the left side menu
Click the access authorization button for the product concerned (authorizing one does not authorize another - these authorizations are specific).

Making a screen grab

Windows

Microsoft offers preinstalled software dedicated to screen grabs. But to do them manually:

Display what you want/need to send on the screen
Press PRINTSCREEN on your keyboard (or PRTSCR, etc.) once
In Microsoft Word (or similar), go to "Edit" -> "Paste" to put your image on the page
"Save" your file
Repeat the operation from point 1 to point 5 as many times as the number of screen grabs you need

Mac OS X

Simultaneously press "cmd" + "caps/shift" (the empty arrow pointing upwards) +"3"
Each time you press these keys, an image file is created on your computer's desktop

Apple iOS (iPhone, iPad...)

Press the "Power" + "Home" buttons at the same time (the only two physical buttons)
You will then find the screengrabs in your device's "Photos" app

Google Android (e.g. Samsung, LG or Sony)

Simultaneously press the volume down (on the side) and the locking button
The image captured is then automatically saved in a Screenshots folder in the gallery

Popup Windows

To copy-paste an error message present in a Windows popup in text form, simply hit "CTRL" + "C" on your keyboard to copy the message onto the clipboard... You can then paste it ("CTRL" + "V") in the body of the email you send to us.

Javascript Console in the browser

Windows

Chrome, Firefox and Safari: enter the combination ctrl + caps + i
Internet Explorer and Edge: hit F12

Mac OS X

Chrome: enter the combination ⌘ + ⌥ + J
Safari: enter ⌘ + ⌥ + C

Then click on the round struck-through icon to set the log back to zero.

Display the page on your website which is relevant to your enquiry, the console tab shows the JavaScript errors and the unfound online resources.

Link to this FAQ:

Confidentiality of data hosted

Infomaniak Network SA is a neutral, independent company, and we fully control the design and management of our datacenters.

Swiss law regarding data protection ensures total confidentiality for individuals, and no government can have access to personal information without the approval of a judge.

Infomaniak employees are subject to professional secrecy and maintain the strictest confidentiality over the information communicated (see also Article 7 of our General Terms of Service).

Link to this FAQ:

Presentation of Infomaniak services

The Web hosting Leader in Switzerland, Infomaniak is a high-end Swiss host that is active throughout Europe. The company has two datacenters in Switzerland and is notable for its privacy policy and its actions to protect the environment.

This guide will help you familiarize yourself with the main products we offer.

Domain name

Infomaniak offers the lowest rates for .ch, .fr, .be, and .swiss domain names.

Register a domain name (with 1 free email address, 1 Web page and 100 credits to send newsletters)
Domain Privacy: the solution to protect the Whois data of your domains
Renewal Warranty: the guarantee you will never lose your domains

Web and Mail hosting

Infomaniak has been ranked as the French-speaking web host that offers the best performance. Find out more

Web + Mail hosting (popular)

to create your sites with your email addresses
100 GB of space (expandable)
25 email addresses (expandable)
optimized for WordPress and over 100 CMS
80 Elegant Themes plugins and themes included
enables you to manage multiple websites (20 sites included)

Mail hosting

to create your professional email addresses
5 email addresses (expandable)
unlimited attachment size
spam and virus protection
webmail with synching of contacts and calendars

Managed Cloud server

to create your sites with dedicated resources and technology
as easily managed as classic Web hosting
optimized for WordPress and over 100 CMS
Elegant Themes plugins and themes included
can be used to manage multiple hostings and websites (5 hostings and 20 sites included)
customized and scalable configuration

Unmanaged Cloud server with Windows et Linux

to freely manage your server with Windows or Linux (Debian, Ubuntu, openSUSE, etc.)
dedicated resources not shared with other clients
customizable and scalable configuration

Jelastic Cloud (an easy alternative to AWS and Google Cloud Platform)

enables you to create made-to-measure environments (PHP, Node.js, Java, Docker, Kubernetes, Ruby, etc.)
horizontal and vertical resource resizing on the fly
ideal to deploy site and app clusters (WordPress, Magento, etc.)
payment according to consumption

Synology NAS in a Swiss datacenter

flexible storage space (from 4 to over 40 TB)
Internet connection faster than 60 Gbps
unlimited traffic

Very High Availability Hosting

for organizations that must guarantee the availability of their sites/applications
uptime guaranteed up to 100% by SLA
load balancing with clusters of Web servers and databases
based on a minimum of 5 servers distributed in several Infomaniak datacenters

SSL Certificates

to encrypt the traffic on your sites and protect your visitors
free Let's Encrypt SSL certificates with automatic renewal
Sectigo professional EV and DV certificates
very reasonable rates
activation in just 1 click

Video and audio hosting

Over 1000 Swiss and European radio and television stations already use our services.

Professional tools

kDrive (alternative to Dropbox)

to sync your data and collaborate via all your devices
data replication in three different physical locations
online office suite compatible with Word, Excel and PowerPoint files
migration in 1 click from Dropbox, Google Drive and One Drive

Newsletter tool

to send newsletters to an unlimited number of contacts
no subscription and no commitment
very competitive, sliding rates
advanced statistics

WorkSpace

to manage your email, contacts and addresses on line
collaborative Swiss webmail
contact and calendar synching
included free of charge with all email addresses managed by Infomaniak

Housing / Colocation

to install your servers, NAS, etc. in our Tier 3+ datacenters
located in Geneva, Switzerland
certified renewable energy
flexible and transparent
ISO 14001, ISO 50001, ISO 27001

Swiss Backup

enables you to back up your workstations (Windows, macOS), servers (Linux, Synology NAS) and mobile devices (iOS, Android)
replication of backups in three different physical locations
automatic data encryption for greater security

Guest management

enables you to create and manage invitations to professional events (company outings, inaugurations, previews, meals, etc.)
management of groups of guests
relance automatique des invités
mobile application to check guests

Link to this FAQ: