This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.

Preamble

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with software solutions for antivirus, VPN or cleaning.
• This can lead to an inability to sync files correctly or to use kDrive.
• In case of a problem, you must therefore manage to allow kDrive within these applications and whitelist at least two essential components:
  1. kDrive.exe‍
  2. kDrive_client.exe‍

Allow kDrive on…

… macOS

1. Open System Preferences
2. Click on Security or Security and Privacy
3. Select the firewall
4. Click on the lock icon in the preferences pane, then enter an administrator name and password
5. Click on the Firewall Options button
6. Click on Add an application (+)
7. Select the applications (read the preamble) for which to allow incoming connection privileges
8. Click on Add
9. Click on OK

… Windows 10

1. Open the Start menu
2. Click on Settings
3. In the search field Search for a setting enter Firewall
4. Click on Windows Defender Firewall
5. On the left, click on Allow an app or feature through Windows Firewall
6. Now the windows Allowed application will appear
7. Click on the Change settings button
8. Check the boxes next to the applications you want to allow through Windows Firewall (read the preamble)
9. Do not forget to check the boxes under the network type that will allow this communication (private or public)
10. Click on OK to save your new settings

… Windows Defender

1. Open Windows Defender from the notification area
2. Select Virus & threat protection
3. Open virus & threat protection settings
4. Scroll down and select Add or remove exclusions in the Exclusions section
5. Click on Add an exclusion
6. Add the files (read the preamble)
7. Confirm the selection

… Avast

1. Open the user interface of Avast from the notification area
2. Open Settings
3. Select General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add the files (read the preamble)
7. Confirm the changes and enable real-time protection

… AVG

1. Refer to this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

… Avira

1. Right-click on the Avira icon in the notification area and disable real-time protection
2. Expand Avira from the notification area
3. Click on Add-ons
4. Select Configuration from the context menu
5. Open PC protection then Scan
6. Select Exceptions then Add
7. Add the files (read the preamble)
8. Go back to PC protection and expand real-time protection
9. Click on Exceptions then on Add
10. Add the files (read the preamble)
11. Confirm the changes and enable real-time protection

… Bitdefender 

1. Refer to this other guide by selecting the files (read the preamble) at step 5 to exclude kDrive

… CCleaner

1. In CCleaner, click on the Options icon
2. Click on the Exclude button
3. Click on Add
4. Add the files (read the preamble)

… CleanMyMac

1. Click on View details in the module analysis summary screen
2. Review the items displayed on the detailed results screen
3. Click on the elements to hide while holding down the Ctrl key
4. In the context menu, select Add to exclusion list
5. Add the files (read the preamble)

… ESET

1. Open ESET from the notification area
2. Press F5 to open the advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click on Add… in the right pane
6. Add the files (read the preamble)
7. Confirm the changes and reactivate real-time protection

… Kaspersky

To reduce problems related to the use of kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from the analysis:

If the problem persists, uncheck the box (3) below:

… Malwarebytes

1. Open Malwarebytes
2. Select Settings
3. Select Malware Exclusions
4. Click on Add a file to exclude a file
5. Add the files (read the preamble)
6. Confirm the selection and run the program

… McAfee

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

… Norton

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

… NordVPN

Check within NordVPN and more specifically in Anti-menaces Pro (Threat Protection) the list of recent files suspected to be malicious in order to authorize the kDrive files.

This guide is for you if you are looking for a complete email & collaborative data storage offer. Its objective is to help you better understand the different product suites of Infomaniak when you are unsure or do not know which one to choose…

The different offers in summary

Here is a summary of the different plans (excluding Web hosting offers):

Free or paid suites

Infomaniak offers several messaging solutions with or without additional collaborative tools:

1. A Service Mail is the name given to the email service created by Infomaniak in Switzerland. You can order a Service Mail independently of kSuite.
2. kSuite is a collection of Infomaniak services that includes a Service Mail and is built around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite, do not require a domain name, and can also perfectly meet your email needs.

Cost of simple email offers

This email service can be…

• … free if you settle for an address with a generic domain name (what comes after the at sign @), imagined by Infomaniak (etik.com, ik.me, ikmail.com) by taking my kSuite (my kSuite+ unlocks some limitations of my kSuite)
• … at a very low cost if you limit yourself to one or two free email addresses on a domain name that you pay for (there are domain names for less than 5 CHF/€ per year, these will be your only costs and it allows you to customize your email addresses) by ordering:
  • either the Starter offer (1 email address)
  • or the kSuite Standard 1 user offer (2 email addresses for the user)

Need a large number of addresses?

If you need several email addresses on the same domain, it is recommended to order a Service Mail only (minimum 5 email addresses) or kSuite which comes in 3 different versions:

• Standard (2 or more users)
• Pro
• Company

The common point of all Mail offers is that you must have a user account with Infomaniak (a login identifier in the form of an email address, as well as a password) that will take you to your Organization where your mail will be found.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization where you will find the suite of tools, including your mailbox but also kDrive, kChat etc.

Click on the links to get the comparison charts detailing all the features available according to the formula:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo (1 user max.)
   2. Team (6 fixed users)
   3. Pro (3 users min.)
3. kDrive can be obtained if you subscribe (for free or with a paid subscription) to kSuite which comes in 3 different versions:
   1. Standard
   2. Pro
   3. Entreprise

Do you want to join Infomaniak?

Take note of this other guide.

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this part is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products. You can also grant full access with maximum permissions in 1 click:
   

Service usage / Service management

Note, on your product table, it is important to distinguish between product access (such as kDrive within the kSuite) and product management access:
It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, cancel, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on the kDrive):

Other services like domain names do not have a STATISTICS section:

Some specific services like the billetterie allow you to grant even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activity.

This guide explains how to sync files stored in kDrive to access them easily on all your devices macOS, Windows, Linux, iOS and Android.

Preamble

• For any changes made to your files & folders on your computer (Finder / Explorer) to be automatically synchronized…
  • on the kDrive web app Infomaniak (online service kdrive.infomaniak.com),
  • on the **kDrive mobile app** (app for iOS/Android smartphone or tablet),
  • this for all collaborators who access the data,
  • and this in both directions,
• … you need to install the kDrive desktop app (desktop application for macOS / Windows / Linux).
• You have the option to customize the kDrive folders that need to be synchronized on your computer.
• You can also automatically back up photos from your mobile device:
  • Refer to this other guide for iOS and for Android.
  • Note that there is no automatic synchronization between the rest of the content on your mobile device and kDrive; this behavior is identical to competing apps that do not offer it either, as the restrictions of mobile operating systems are too significant to allow it (alternative solutions generally paid for exist via third-party apps using the WebDAV protocol).

Download the kDrive desktop app…

… on macOS

Open the kDrive download page to download kDrive (other versions and apps can be downloaded from the kSuite unified settings).

… on Windows

Open the kDrive download page to download kDrive (other versions and apps can be downloaded from the kSuite unified settings).

... on Linux

The kDrive application is officially supported by Infomaniak only on the following systems:

• Ubuntu 22.04 LTS
• Desktop environments: GNOME or KDE

Refer to this other guide for installing kDrive on Linux.

Install the kDrive app

To do this:

1. Open the downloaded application.
2. During installation, pay attention to the permissions that may be requested by the assistant (especially on macOS) and that must be granted for the proper functioning of the application:
   
3. At the end of the installation, the application should open (otherwise, launch the kDrive application manually from the device).
4. A form asks you to log in to your Infomaniak account (need help?):
   
5. Then select your kDrive plan from the list (if your account allows access to multiple kDrive plans):
   
6. Enable or disable the Lite Sync option (a feature of the app for Windows and macOS that saves space by virtually storing your kDrive files on your computer, downloading them only when necessary):
   
7. A kDrive folder is created on your hard drive at the indicated location (location that can be modified by clicking on the pencil icon ✎) and will contain the files that may already exist on your kDrive (some folders may be ignored - read below) and will send to the kDrive server all the files that you will place there in the future:
   

Synchronize files with kDrive

Once the application is installed and connected to your account, you have the kDrive application on your device:

• On a computer, the app icon appears in the notification area of your computer (top right on macOS, bottom right on Windows and a left double click in the taskbar on Linux) and a kDrive folder is automatically created in your personal documents.
  

This guide explains how to automatically transfer photos from your mobile device (iOS) to kDrive Infomaniak.

Introduction

• Once this feature is enabled, the photos from your mobile device will be saved in a folder of your choice on kDrive.
• Foreground mode: synchronization works optimally when the kDrive application is active and in the foreground!
• Limited background mode: background synchronization is subject to the following constraints:
  • After leaving the application, kDrive continues to run for about 30 seconds to complete ongoing uploads.
  • The application may be reactivated automatically by iOS every 15 minutes or so, for sessions of a maximum of 30 seconds.
  • At night, if your device is charging, not in use, and connected to the Internet, the application may benefit from several hours to perform background uploads.

Enable sending to kDrive on iOS (iPhone, iPad)

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for iOS smartphone or tablet).

To send photos to kDrive:

1. Open the kDrive mobile app (iOS).
2. Tap the photo/initials at the bottom right.
3. Tap on Settings:
   
4. Tap Photo Backup to enable it
   
5. Enable Automatic Backup.
6. Allow kDrive to access the photo location of your choice:
   
7. Select the kDrive to use as well as the folder in kDrive that should host your content:
   
8. Configure the rest (including sending videos and screenshots, monthly sorting, request to delete content left on the device, etc.) then click on Save:
   

This guide details the installation of the desktop app kDrive Infomaniak on a computer with a Linux operating system. It will then allow you to sync your files with kDrive.

Preamble

• Some features of kDrive are not available on this OS, such as the Lite Sync option or the right-click context menu.
• The kDrive application is officially supported by Infomaniak only on the following systems:
  • Ubuntu 22.04 LTS
  • Desktop environments: GNOME or KDE
• The application may possibly work on other Linux distributions or with other desktop environments; however, Infomaniak provides no support regarding the installation or execution of the application outside of the configurations mentioned above.

Installation of kDrive on Linux

Prerequisites

• Download the desktop app kDrive for Linux (file type .AppImage)
• Fuse2 (required to run a appimage):
  • Since version 23.04 (and later) of Ubuntu, nothing will happen after double-clicking the AppImage file.
  • The latest versions of Ubuntu use a version of FUSE that is too recent (the "Filesystem in User Space" interface on which AppImages rely to function) for which the AppImages are not designed.
  • AppImages require FUSE v2 to function: sudo apt install libfuse2
• D-Bus
• Gnome-keyring or kwallet (It is likely already present on your machine except with certain light distributions)

Then:

1. Place the file in a folder named, for example, "Applications".
2. Right-click on the file and select Permissions.
3. Check the box "Allow executing file as program".
4. Optional for Ubuntu: add the file to "Startup Application Preferences" so that kDrive runs on startup.

This guide explains how to select the folders that need to be synchronized between the desktop app kDrive (desktop application on macOS / Windows / Linux) and kDrive Infomaniak.

Prerequisites

• Have a kDrive or kSuite offer.
• Have the kDrive application on the device to be synchronized.
• Check the setting regarding the limitation of synchronization of large folders.

Select the kDrive folders to sync

To access the settings of the kDrive application on your computer:

1. Click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double click on the taskbar on Linux).
2. Click on the icon ⋮ all the way to the right in the application.
3. Click on kDrive Settings:
   
4. Click on the chevron ‍ to the left of your kDrive name to expand the list of folders.
5. Expand the contents of the listed folders and check/uncheck the folders to be synchronized with your computer:
   
6. Click the blue Validate button.

Warning

• When deselecting a folder from the list, a message next to the button (point 6 above) warns you that this folder will be moved to your computer's trash.
• This is the folder that was in your kDrive directory on your computer.
• kDrive folders on the web-based online version will not be affected, but you must ensure, before the operation, that the folder in question was properly synchronized and fully present on this online version (especially if you had just placed it within your synchronized directory).
• If in doubt, also ensure that your computer does not instantly delete overly large items when they are placed in the recycle bin, due to the size of the Windows recycle bin for example:
  
   

Add advanced synchronization

In the same location accessible according to the procedure above, click on ‍‍ Add advanced synchronization :

this will allow you to synchronize one or more new folder(s) from your hard drive with the location of your choice on kDrive.

Stop and remove a synchronization

In the same location accessible according to the procedure above, click on the icon ⋮ all the way to the right:

which will allow you to:

• Force synchronization
• Pause synchronization
• Delete the synchronization (from your device only, with no impact on your kDrive)

This guide details how to share files and folders in kDrive with whomever you want, without installing the desktop app kDrive (desktop application for macOS / Windows / Linux), even if the recipient does not have an Infomaniak account or is not yet using kDrive.

Preamble

• The Web app kDrive allows you to share content in several ways, including by right-clicking on items or by email attachment to quickly suggest viewing or editing a file.
• A drop box can also be shared.
• The appearance of the sharing windows can be customized.
• To quickly access the various features/operations, right-click on your files.

Current limits

Number of shares allowed

• my kSuite = 25‍ | my kSuite+ = 200‍
• kSuite Standard 1 max. user = 200‍ | kSuite Standard 2 min. users = 1000‍ | kSuite Pro = 1000‍ | kSuite Entreprise = 1000‍

Share a file/folder on kDrive

To allow users to view, edit, download your content, you need to specify with whom to share a file/folder in kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Right-click on the file/folder in question.
3. Click on Share... at the top of the dropdown menu:
   
   

From there, it is possible to…

• … or activate a public share link with various possible options:
  • authorization to modify the document if it is part of the collaborative formats
  • expiration date
  • password
  • download authorization
  • access authorization so that the user with access to the share link can request full access - refer to the dedicated chapter below

so that anyone with the link displayed on this modal can access the shared file:

Warning: simply deactivating/reactivating the public share link changes the URL and invalidates the previous one!
 

• … or enter a kDrive user, a contact from your address book, the email address of a new contact (or a work team if sharing is done within the “shared folders”):
  

A helper allows you to set the rights for each person you add: “viewing” / “modification” / “management” (refer to this other guide if you are looking for information about access permissions for files, folders, and subfolders in kDrive):

• The person whose email address you specify will receive an email with the necessary information to access your shared content.
• If she does not have an Infomaniak account, she can create one for free to access, modify, and sync the shared items.
• In the meantime, you will see the pending invitation and you can revoke it at any time from the same place.
• The private link appears every time you go to the sharing sidebar menu, which allows you to easily copy and resend the link to authorized users.

Click on the close button at the top right of the modal if you are finished.

Create a public shareable and editable link

When you activate a public share link on a Word, Excel or PowerPoint file, you can allow online editing of the latter:

Everyone with access to this share link will be able to immediately edit the file without having an Infomaniak account (just test the obtained URL in a private navigation to check the result).

You can also get a precise sharing link from the document.

Request access from the shared file page

The user sharing a folder can activate a button in the advanced settings:

This button will be displayed on the sharing page so that the user accessing the sharing link can request to become an external user (if they have an Infomaniak account):

The request will then be sent by email to the user who initiated the sharing and they can decide whether to accept or not.

Shared folders

Refer to this other guide to better understand the differences between the various sections of the kDrive.

These shared folders are available with certain paid plans and allow you to share your data with all users of kDrive. Any new folder created inside with a maximum share setting will be indicated as such on the right in the list of folders.

But a folder can also be created with restricted sharing (this is offered when creating a new folder or when you return to the sharing of said folder) and in this case only authorized persons will be able to see the content directly; the users who have access to it are visible on the right in the list of folders:

Other users with access to shared folders can also force access to a subfolder either by clicking on it and accepting the warning message, or through the action menu on the right of the directory by choosing "Force access"; this will notify the other users by email of the access attempted:

Refer to this other guide if you are looking for information on sharing and common folders.

This guide provides instructions to synchronize kDrive with a NAS Synology (or vice versa) via the WebDAV protocol found in the Cloud Sync application.

Prerequisites

• Have a Synology NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Synology via Cloud Sync

To do this:

1. Log in to the Synology DiskStation Manager (DSM).
2. If necessary, download and install the app Cloud Sync from the Package Center.
3. Open Cloud Sync.
4. Click on the + at the bottom left to add a Cloud.
5. Select WebDAV at the bottom of the list of available Clouds:
   
6. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   2. Username: email address to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. Choose the local folder, destination and desired synchronization type:
   
   • Bidirectional: changes made will be reflected in both directions.
   • Download only remote changes: ideal for backing up a kDrive to your NAS.
   • Download only local changes: ideal for backing up data from your NAS to a kDrive.

This guide explains how to store the database of Joplin on your kDrive Infomaniak and connect your various devices via the WebDAV protocol. You thus keep your notes safe in a storage medium located in Switzerland.

Preamble

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes within folders and access them from any device (computer, mobile device, etc.)
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name like "joplin", for example, and then specify it at the end of the WebDAV link in step 7 below:
  

Set up Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive identifier (kDrive ID).

The example below is essentially the same for all versions of Joplin:

1. Open the Joplin application.
2. Click on the menu at the top left:
   
3. Click on Settings:
   
4. Click on Synchronization.
5. Press the menu to select a target.
6. Select the **WebDAV** mode:
   
7. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com/joplin (or /folder-name — read the preamble above)
   2. Username: email address used to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you haven't enabled 2FA
8. Click on the synchronization test and wait for the connection confirmation below:
   
9. Tap on the top left to return to the previous menu and tap on Synchronize to create files on kDrive:
   
10. Go back to your notes to start working.