This guide explains how to import (one time only) into kDrive data (files, folders, etc.) from an external Cloud, such as your previous provider's, for example Dropbox or Microsoft.

Prerequisites

• Have a kDrive or kSuite offer.
• Have sufficient permissions within kDrive or kSuite.
• Do not change your passwords until the import is complete!

Specific guides

Click on the link corresponding to your current host:

• Apple iCloud: complete guide to migrate iCloud data to Infomaniak
• Google Drive: complete guide to migrate Google Drive data to Infomaniak
• Google Photos: complete guide to migrate photos from Google Photos to Infomaniak

Guides for any other external Cloud provider

For example:

• Dropbox
• OneDrive
• OwnCloud
• NextCloud
• Any device with a WebDAV service, including external kDrive (see this other guide)
• Another kDrive that your user account has access to (except for "external" type access)

Unimported data

• The data that has been shared with you is not imported.
  • Only the data that truly belongs to you will be imported.
• The Google documents of type Gdocs, Sheets, Slide, etc. …
  • … are not imported during a Dropbox import.
  • … are converted by Google when these files are downloaded from Google Drive on macOS/Windows.
  • … are not converted when they are copied from the local directory of Google Drive to the local directory of kDrive. Therefore, you must download the files from the Web version of Google Drive.
• The documents Dropbox Paper.
• The Dropbox share links visible here.
• The individually shared Dropbox files, visible here (however, folder shares and common documents will be imported).

To proceed with the data import:

1. Click here to access the kDrive Infomaniak Web app (online service kdrive.infomaniak.com).
2. Click on the Settings icon at the top right.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Import external data under General:
   
5. Click on Start.
6. Choose the relevant service (see the last chapter at the bottom of this guide).
7. Choose the location where the imported files will be stored.
8. Enter any requested information and click the blue Start button:
   
9. Enter any requested information and click the blue Continue button.
10. Complete the assistant.
11. Wait while the data is being imported.

Manage the ongoing import

To monitor ongoing imports, return to the page mentioned in point 5 above at any time.

To stop an ongoing import, click on the action menu to the right of the import listed on the page and choose to cancel (in case of voluntary interruption, a report is sent by email to the administrator).

Check your imported data immediately after the operation.