This guide explains how the Infomaniak Newsletter sending management system works.

Volumes of sendings available for your newsletters

In general, the rule is simple: 1 sending = 1 newsletter sent to 1 subscriber.

There are two types of sending volumes:

1. Sendings offered with your Infomaniak products (not carried over from one month to the next if not used).
2. Sendings purchased via packs (unlimited lifetime).

1. Obtain and use free sendings

Each Infomaniak product you own entitles you to a monthly quota of free sendings. Example: owning at least one Infomaniak Ticketing (even if no event is created or active) allows you to benefit from 2500 free sendings each month. This volume is fixed, whether you own one or more ticketing systems on the same account.

Regarding usage, your purchased sendings are consumed first. Your free sendings are only deducted when your total balance corresponds to the amount of your monthly free quota.

Example of operation:

A customer benefits from 2000 free monthly sendings.

• If, at the end of the month, their balance is 1500, the system automatically tops up to 2000 sendings at the beginning of the following month.
• If they have a stock of 10,000 sendings following the purchase of a pack, no additional free sendings are added, as their balance is already higher than the offered quota.

2. View and order additional sendings

To access the management of your free and paid sending volumes:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name assigned to your Newsletter.
3. Click on Sendings (or the balance management menu) in the left sidebar.
4. You can view the details of your consumption and get more sendings by clicking on the Get Sendings button:
   
5. To increase your reserve, click on Order Sendings.
   1. click on Details to view the credits obtained thanks to the rest of your products,
   2. click on the blue button to know the credits that the rest of your products bring you:
      

Set a monthly usage limit

If you want to control your usage, you can cap the number of emails sent per month:

1. Click here to access your Newsletter interface.
2. Click on the action menu ⋮ to the right of the relevant domain.
3. Select Set a sending limit:
   
4. Turn on the switch to configure your cap.
5. Enter the maximum number of allowed monthly sends.
6. Click on Save: