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Newsletter: Credit system

This guide explains how the credits system for our new email service works.

Managing credits for sending newsletters

Generally, 1 credit = 1 newsletter sent.

There re two types of credits:

The credits offered wit heach of our Infomaniak products (not reported in the following months in the event of non-use)
The credits purchased (the shelf life is unlimited)

The credits offered are debited before the credits purchased.

Find out more

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DNS errors

To use the Newsletter tool automatically, you must manage the domain name you want to send your newsletters from (as well as its DNS zone) in the new Infomaniak admin console in order to use the Newsletter tool. For example, if you send your newsletters from the address name@test.com, the domain test.com must be managed with Infomaniak.

It is possible to use the Newsletter tool with a domain that is not managed with Infomaniak, you must add specific entries, which we will provide, into your DNS zone.

If you transfer the domain name you use to send your newsletters to another registrar, you can no longer use the Newsletter tool and your account will be automatically disabled after 45 days.

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Exporting subscribers / contacts from the old newsletter tool

This guide shows how to export and save contacts from the old newsletter tool in a .csv file

Exporting contacts in a .csv file

To import these contacts to the new newsletter tool: https://faq.infomaniak.com/2165

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Continuing to send a blocked newsletter

This guide explains why a newsletter might be blocked from being sent and how to continue sending a blocked newsletter.

Why block a newsletter from being sent?

As a Mail hosting provider and newsletter service provider, Infomaniak can and must take all steps necessary to prevent any spamming abuse.

Please be aware of the following steps:

A newsletter is blocked from being sent if too many of the recipient email addresses are invalid
A newsletter may be blocked if the SPAM rate is too high
After a newsletter has been blocked, you must contact our support team to be able to send the blocked message

In order to avoid this situation:

use only contact lists you have made up yourself
make up your contact lists with double opt-in forms (to find out more)
remove contacts you have not written to for over 6 months. Seldom-used contact lists also risk containing obsolete email addresses
if needed, automatically clean your subscriber list with services such as neverbounce, bounceless or quickemailverification

Completing the sending of a blocked newsletter

After you have contacted our support team to unblock the sending:

open the newsletter tool (https://newsletter.infomaniak.com)
go to Newsletters
click on the newsletter which has been blocked from being sent
go to the last step Validation & Sending
click on Send the newsletter. The newsletter will automatically be sent to the contacts which have not yet received it

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Newsletter: creating and sending an email campaign

This video guide shows how to use the Infomaniak newsletter tool to create and send a newsletter.

Creating and sending a newsletter

Find out more about the Infomaniak newsletter tool

Sending a newsletter

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Importing contacts using a .csv file

This guide shows how to import contacts using a .csv file. This allows you, for example, to recover all contacts from another newsletter tool like MailChimp or the old Infomaniak newsletter tool.

Importing a .csv file

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Creating a registration form (Webform)

This video guide shows how to create a registration form and integrate it on a WordPress site using a Widget. A registration form allows visitors to a site to subscribe to a newsletter and to be added to one or more contacts lists.

Creating a registration form

Comments

You must have at least one contacts list to create a registration form
One registration form can update several contacts lists

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Invalid links during a Newsletter sending test

If you do a test send of your Newsletter (last step before the final send)

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then it is normal for the links present in your sent message during the test (top part: "READ THIS EMAIL IN MY BROWSER" = link to see the message in a browser and bottom part: "UNSUBSCRIBE" = link to allow the user to unsubscribe) to not work.

They will of course be functional when you actually send the newsletter.

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