This guide details how to back up a NAS Synology using the application Cloud Sync via the OpenStack Swift protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use Hyper Backup (recommended): refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Set up Cloud Sync

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the application Cloud Sync from the Package Center.
3. Open the Cloud Sync application.
4. If necessary, click on the + to add a new cloud provider.
5. Select OpenStack Swift from the list of providers:
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   
    
7. After clicking Next, fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   
    
   1. Choose the location (the default choice proposed).
   2. Choose the container name (this is the domain name in your device information).
8. Task configuration: enter...
    
   1. … the connection name (e.g., OpenStack Swift)
   2. … the local path (the content to be backed up)
   3. … the remote path (the folder where your files will be saved)
   4. … the synchronization direction (transfer only local changes recommended for a backup)

This guide explains how to find a solution if you are running a backup with Swiss Backup but it fails with a connection error. It is necessary to check what may be blocking the connection…

Antivirus

In some cases, security programs such as antivirus or other security suites block the functionality of the Acronis Agent.

Add the program folders and executables to the whitelist to solve the issue:

• Windows: https://kb.acronis.com/content/36429#Windows3
• macOS: https://kb.acronis.com/content/36429#macOS4
• Linux: https://kb.acronis.com/content/36429#Linux5

Closed ports

Familiarize yourself with the documentation on the ports that need to be open or not used by another process and automatically check the ports with Acronis' CVT utility:

• Windows / Linux: https://kb.acronis.com/content/47678
• macOS: from a terminal application (command line interface, CLI) run the following command:

echo 0 | nc eu5-cloud.acronis.com 443 >/dev/null && echo "eu5-cloud.acronis.com 443: OK";echo 0 | nc eu5-cloud.acronis.com 7790 >/dev/null && echo "eu5-cloud.acronis.com 7790: OK";echo 0 | nc swift01-acronis.cloud.infomaniak.ch 44445 >/dev/null && echo "swift01-acronis.cloud.infomaniak.ch 44445: OK"; echo 0 | nc eu5-baas.acronis.com 8443 > /dev/null && echo "eu5-baas.acronis.com 8443: OK"

This guide details how to back up a server equipped with your choice of Linux distribution on Swiss Backup the backup solution in an independent Swiss cloud.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud Backup.
• Install the rClone application via your Linux distribution's package manager.
• Add 1 device but of type Server to obtain the rClone parameters
  
   

Set up rClone for Swiss Backup

To configure a new backup:

1. Download the rclone file received by email after adding the device:
   
2. Place the file in the directory ~/.rclone.conf.config/rclone/ or place the content of the file at the end of the existing file ~/.rclone.conf.config/rclone/rclone.conf (on debian stretch, this file is located at the following location: ~/.rclone.conf) —also refer to the rClone documentation.
3. Open the rclone.conf file with a text editor and replace [password] with the generated password:
   
4. Run the command rclone config to ensure the configuration has been properly applied.
5. Start the backup with the command rclone sync /local/path project_name:default.

If needed, you can find the connection information on the Manager.

Example of rClone configuration

[sb_project_SBI-AB123456]
type = swift
user = SBI-AB123456
key = [password]
auth (1) = https://swiss-backup02.infomaniak.com/identity/v3 
domain = default
tenant = sb_project_SBI-AB123456
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

You can change [sb_project_SBI-AB123456] to any indication of your choice for easier use.

For example, the indication [swissbackup] will give:

rclone sync /local/folder swissbackup:remote/folder

instead of:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Start a backup or a restore

Launch a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Launch a restoration with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

This guide details how to back up an Apple macOS computer using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Check the macOS versions supported by the Acronis Agent.‍
• Have a Infomaniak Swiss Backup space with an available device quota (minimum 1) for macOS:
  
   
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Make your life easier! If needed, **local partners referenced by Infomaniak can handle these steps for you**. Launch a **free tender**. They take care of everything, freeing you from the technical details.

Set up the backup

To configure the backup with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Download and install the Agent Acronis for macOS.
3. Click on Register the machine at the end of the installation:
   
4. Do not modify the proposed code, select the relevant user if necessary and click on Verify code:
   
5. Create a backup plan.

Grant full disk access

If necessary, grant full disk access to the Acronis Cyber-Protect-Service Agent. The password required to unlock the padlock is the one for your Mac (user account):

Access your backed-up files and restore them

Refer to this other guide to restore your data.

This guide details how to back up Nextcloud data via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to use Hyper Backup (recommended): refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Configure Nextcloud for Swiss Backup

To configure a new backup:

1. Enable the External storage support app in the Apps section of your Nextcloud installation:
   
2. Click on External storage in the Administration section of your Nextcloud installation:
   
3. Click on the dropdown menu and select OpenStack Object Storage:
   
4. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below:
   
   Region: RegionOne
   Bucket: default
   Username: your Swiss Backup user identifier of type SBI-AA12345
   Domain: default
   Password: the password obtained after creating the Swiss Backup user
   Tenant name: sb_project_SBI-AA12345(according to the username above)
   Identity endpoint: take the location (1‍) followed by the path (2‍) in your connection information…
   
   
   … so here: swiss-backup03.infomaniak.com/identity/v3

This guide details how to manually back up data using the application Cyberduck (macOS / Windows) via the SFTP protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use the OpenStack Swift protocol: refer to this other guide.

Prerequisites

• Have a Infomaniak Swiss Backup space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the SFTP parameters.
• Download and install Cyberduck (macOS / Windows).

Set up Cyberduck

To configure a new backup:

1. Open a connection / click on Open Connection:
   
2. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   1. Select from the dropdown menu: SFTP (SSH File Transfer Protocol).
   2. Server: sftp.swiss-backup02.infomaniak.com
   3. Username: Swiss Backup device name (e.g., SBI-MS0020).
   4. Password: Password generated via the email received after creating the Swiss Backup device.
   5. Click on Connect.

Cyberduck allows you to create bookmarks, pre-configured access for easier connection to FTP storage later. To create a new bookmark:

1. Click on the icon ‍ at the bottom left:
   
2. Fill in the fields according to the information specific to your device (refer to this other guide).
   1. Select from the dropdown menu: SFTP (SSH File Transfer Protocol).
   2. Specify the name of the Cyberduck bookmark
   3. Server: sftp.swiss-backup02.infomaniak.com
   4. Username: Name of the Swiss Backup device (e.g., SBI-MS0020)
   5. Password: Password generated via the email received after creating the Swiss Backup device
3. Close the window.

Once the bookmark is created, double-click on it to connect to the FTP storage.

This guide details how to obtain the connection and configuration information for Swiss Backup (backup with Acronis), the backup solution in an independent Swiss cloud. It also explains the differences between the passwords at your disposal.

Access connection information

To access the information related to your connection to Acronis:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. The various information related to your device is displayed on the page:
   
   1. User name : SBA-AB123456-ABCDE
   2. Password : *** (read below to manage it)
       

Different passwords

Infomaniak account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you must log in to the Infomaniak Manager: refer to this other guide for more information.

Acronis Backup

To establish a connection to the Acronis interface, a password must be generated for the first time when creating a device on the Swiss Backup interface and activating the identifier (point 8 at the bottom of this other guide).

It is not possible to display an already generated password. If you forget it, you must generate a new one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Generate a new password (in the Acronis Backup Space section) and follow the assistant:
   

Non-administrator account

An administrator account can create non-administrator accounts. A password reset for a non-admin account is requested on the login page of the Acronis interface and is then sent by email to the user's address:

If no message reaches the user's email, check that the username is correct (sb_12345 may sometimes have been created with a username and it is this name that must be specified in order to reset the password).

Acronis Encryption

It is recommended to encrypt all backups stored in cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be modified.

To use different encryption parameters, create a new protection plan.

Cloud Backup

To establish a connection of type Swift / S3 / FTP/SFTP / etc., a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.

This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register Machine".

Manual registration…

In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration according to your OS.

... on macOS

Refer to this other guide to uninstall the application.

Otherwise, run the following commands from a Terminal application (command line interface, CLI / Command Line Interface) on your macOS device:

1. To unregister, enter the following command:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com

2. To re-register, enter:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

3. Replace and complete the information specific to your account in the commands above, then enter your computer password when prompted.

... on Windows

Use the Acronis Cleanup Utility to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI /Command Line Interface) on your Windows device:

1. Open the Start menu by typing the following command:

   cmd

• In the search results, right-click on cmd and select Run as administrator.

• To unregister, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .
  egister_agent.exe -o unregister -t cloud -a acronis.infomaniak.com

• To re-register, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .
  egister_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

• Replace and complete the details specific to your account in the commands above.

If you have Acronis 2FA enabled…

If Acronis two-factor authentication is enabled, then the commands change slightly:

1. Generate a registration token from https://acronis.infomaniak.com (need help?).
2. Run the unregister command (see above depending on your OS).
3. Run the register command as above but adjust for…

   1. … macOS

      sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE

   2. … Windows

      .
      egister_agent.exe -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE

Was the registration successful?

If you receive a message 200 or "success", the executed command worked correctly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.

This guide explains how to retrieve specific files or folders/directories from a backup made with Acronis and Swiss Backup, Infomaniak's Swiss backup solution.

Preamble

• The online view from the Acronis console allows you to view files or folders up to a maximum size of 100MB; beyond that, it is imperative to download the file or folder to be able to view it.
• Also refer to the Acronis documentation on this subject.

Restore specific data

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the relevant device from the All devices menu on the left.
3. Click on Restore from the menu that appears on the right.
4. Click on Restore files / folders.
5. Select the files to restore.
6. Click on Restore.

This guide explains how to increase or decrease the space allocated to a backed-up device with Swiss Backup, which is particularly useful when you receive an email informing you that you no longer have enough free space to perform your backups.

Adjust quotas for user devices

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar:
   
3. Click on Company Directors.
4. Click on the relevant user under Users.
5. Click on the pencil in the QUOTAS box on the right.
6. Click directly on the disk space to be able to edit the desired values: