This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register Machine".

Manual registration…

In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.

... on Windows

Use the Acronis Cleanup Utility to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI / Command Line Interface) on your Windows device:

1. Open the Start menu by typing the following command:

   cmd

• In the search results, right-click on cmd and select Run as administrator.

• To unregister, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .\register_agent.exe -o unregister -t cloud -a acronis.infomaniak.com

• To re-register, enter:

  cd "C:\Program Files\BackupClient\RegisterAgentTool\"

• Then:

  .\register_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

• Replace and complete the details specific to your account in the commands above.

... on macOS

Refer to the guide to uninstall the application.

Otherwise, run the following commands from a Terminal application (command line interface, CLI / Command Line Interface) on your macOS device:

1. To unregister, enter the following command:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com

2. To re-register, enter:

   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"

3. Replace and complete the information specific to your account in the commands above, then enter your computer password when prompted.

Was the registration successful?

If you receive a message 200 or "success", the command executed successfully.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.