This guide explains how the administration interface for Infomaniak services, named Manager, works https://manager.infomaniak.com. 

Preamble

• The Manager is Infomaniak's interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative and billing aspects, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account (with a login ID) and an Organization will be automatically created at this time.

For an individual, the Organization's name will generally consist of their first and last name, while for a company, it is generally the company's name or legal name.

Once the Organization has been created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. Other users can have…

• … with all rights and therefore be administrator of the Organisation
• … limited rights (access to specific products)
  • … with or without billing rights

2. The other Organizations will be able to…

• … contain other products unrelated to the other Organizations
• … have their own users who will not have access to the other Organizations

The concept of Organization is particularly interesting for people who need to manage multiple products for different clients. Imagine, for example, that a webmaster has to administer the products of 3 different companies, each having its own Organization containing their respective products. By adding the webmaster or partner as an administrator of their Organization, the latter can easily switch from one account (Organization) to another to manage the different products of the 3 companies without having to log in and out each time. Indeed, they will use a unique login identifier.

Browse and access your products

There are several ways to access your products, for example, the list of your hostings (where your sites are located), once you are logged in.

Can't find your products?

If you are on an interface where your hosting products are not listed, you are probably on kSuite; click on the icon ‍ at the top right of the interface to switch between the kSuite apps (Mail for example) and the Manager:

If you still can't find them, check the currently displayed Organization…

Navigating within the Infomaniak Manager

You can navigate using the left sidebar, by clicking on Web and Domain then on Hosting:


 

You can also click in the center of the homepage on Hosting (under Web and Domain):

There is another way in the FAQ: simply click on the link indicated in the guide (example) to go directly to the type of product concerned.

You will then only have to click on the name assigned to your product (for example domain.xyz when you arrive on the page managing your domain names).

Display the online tutorial

Click on the icon at the bottom right to get the visual guide presenting the main sections of the Manager:

Troubleshoot an issue on the Manager

Unable to log in?

Refer to this other guide.

The product you are looking for is greyed out or invisible?

You are probably not in the correct Organization or user account if your usual products are not visible. Check and change the Organization (if your user allows it) or log back in to a completely different user account.

A mouse click does not load the desired page?

Do not click in the selection boxes for products, otherwise nothing will happen (except for selecting for a possible batch operation), but directly on the name assigned to the product in question:

Is the desired operation not possible or is it displayed in grey?

Your user may no longer have sufficient rights within the Organization. Find out more with this other guide (or this one if it concerns actions related to messaging).