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This guide explains how to modify the mobile phone number used in case of forgetting the access password to your Manager.
Change the Mobile Phone Number
To change the phone number associated with your user account:
- Log in to Infomaniak Manager (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox.
- Click on the circle with your initials or your avatar at the top right.
- Click on Manage my profile
- Click on Manage security in the Security and Recovery Settings section.
- Click Edit in the Recovery Phone section.
- Enter the new mobile phone number, your Manager login password if required, and then click Save.
This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.
Identifiers relating to...
... 1: your Infomaniak user account
Suppose you have an email address provided by your Internet provider at home:
famille.munster@la-fibre.xyz with a password that is Am3L-93Kd
You register with Infomaniak on a personal basis (individual).
You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:
famille.munster @la-fibre.xyz / 63! iGm877
You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.
... 2: your new email address
Later, from the https://manager.infomaniak.com interface, you acquire an email address:
compta@entreprise-familiale.xyz with a password that is zZ!077rw
What is the difference between these 2 identifiers?
You can use the email address created above in any email application on a computer or smartphone by entering the couple compta@ entreprise-familiale .xyz / zZ!077rw
On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .
What if one of the passwords is changed?
If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.
If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).
If the zZ!077rw password of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).
When are passwords unified?
Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).
If then an Infomaniak account
- is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
- is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
- has the rights to change the password of the email address
the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.
To remember
In summary, you have:
- 1 identifier (in the form of an email address) and 1 password to access
- at webmail https://mail.infomaniak.com/
- to the Manager https://manager.infomaniak.com/
- 1 password for each email address hosted at Infomaniak
These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).
And the other identifiers?
Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.
This guide explains how to activate two-factor authentication, also known as two-step verification or two-factor authentication (2FA), to secure access to your Infomaniak Manager.
Introduction
This two-step verification protects your account and personal data with your chosen password and a second method of identity verification, such as a code obtained on your mobile device.
Thus, even if a malicious person managed to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
Activate Two-Step Verification
To increase the security level of your Infomaniak account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on Two-Step Verification under the Security and Recovery Settings section
- Choose the authentication method among:
- the kAuth app for iOS / Android devices
- any OTP application
- YubiKey (from Yubico)
- SMS reception (only for CH / FR / BE / DE countries)
- Follow the on-screen instructions to complete the process (be sure to keep the backup codes safe)
Once strong authentication is enabled, to access certain tools (such as synchronization), it is necessary to create application passwords.
No need to call Infomaniak, which does not have any of your codes & passwords. For any assistance regarding 2FA, read this guide.
Authenticate on Every Browser Opening
Request to not keep cookies when closing browser windows.
Chrome
You can do this for a single site, such as the Infomaniak Manager, to be specified here:
This guide explains how to suspend the administrative management of a product so that no user can use it within the Infomaniak Manager.
Prerequisites
- be an administrator or legal representative (users with limited rights such as collaborators and clients will not be able to do this)
Block a Product
To block or unblock specific products for the entire organization:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Go to the product you want to block
- Click on Manage on the product's dashboard
- Click on Block Product Management
By blocking the management of a product:
- only administrators and the legal representative can unblock it
- users with limited rights such as collaborators and clients who have access to this product can no longer manage it
An email is sent to the users of the organization.
Suspend Emails
A Mail Service cannot be blocked as indicated above, but it can be put in maintenance mode.
To suspend email addresses:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Select Mail Service (under Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on Manage
- Click on Enable Maintenance
- Confirm by clicking the red button to suspend the use of the addresses (receiving is not interrupted but access for viewing is not possible)
This guide explains how to renew or restore a domain name registered with Infomaniak.
Renewal of a domain name
You will be automatically notified by email when a domain name is nearing its expiration date.
To renew a domain name that is about to expire, please read this guide (click here).
Restoring a domain name
If a domain name has not been renewed before its expiration date, it enters a redemption period during which it is still possible to recover/restore it.
The restoration fees and the duration of the redemption period are variable depending on the extension in question.
To restore a domain during its redemption period:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Select Domains (under Web & Domain universe)
- Click on the name of the relevant object in the displayed table
- Click on the Restore button
- Complete the procedure
What to do if the domain does not seem to be visible in your account?
- Verify that you are logged in with the correct user account
- Check in the DOMAIN section of the Manager and not in a section for billed products or renewals
- Repurchase the domain if it has not been reserved since
Ensuring Renewal
If your domain is important for your activities, Renewal Warranty offers you the assurance of never losing it, without any interruption. With this guarantee, Infomaniak will do everything in its power to ensure that you keep it even if you don't provide updates on time for its renewal.
This guide explains how to recover access to Infomaniak tools (manager.infomaniak.com and mail.infomaniak.com) in case of forgotten password or login ID.
Logging into Infomaniak Manager
To log in within an organization that manages one or more Infomaniak products, go to https://manager.infomaniak.com/ and enter the following information:
- a login email address, which is the email address used as the user account identifier
- and the password chosen during your registration, which may be:
- different if it has been changed since registration
- not necessarily the same as the password you know if you use the mailbox even if it is spelled the same (e.g., anna@domain.xyz and anna@domain.xyz) - read this guide to learn more
- and an additional code if 2FA (two-factor authentication) is enabled - read this guide if you have trouble getting the code with kAuth
You forgot...
...the password for the user account
In case of forgetting this password, follow the reset procedure:
- click on the following link: https://login.infomaniak.com/recover/password
- enter the login email address of your Infomaniak account
- choose the desired recovery option or follow the identity verification procedure by clicking on "You have no access to any option"
...the login email address for the user account
During your registration, you had to provide a phone number; it is possible to retrieve the login email address from your phone number:
- click on the following link: https://login.infomaniak.com/recover/email
- enter your mobile number
- enter (if necessary) your recovery email address
Two scenarios are then possible:
- the system manages to identify your account: choose how to receive your login ID
- in the opposite case: follow the on-screen assistant to proceed with identity verification manually or via kCheck
This guide explains what a web host is and what its role is. Will it, for example, be able to help in designing a website or resolve a bug which has appeared on a user’s computer?
Infomaniak, a host since 1996
According to Wikipedia, a web host is a company which provides an online hosting service for various IT systems for people or entities who do not want to do this themselves.
No intervention on the content of the products hosted
As a web and email host, Infomaniak's main activities involve installing, securing, and updating servers, in particular to protect them from malicious attacks.
We also take care to improve our web interfaces (Manager) and our infrastructures constantly based on customer feedback, the latest technologies, and market needs. Finally, we are also here to accompany our customers in the various stages of using our products.
However, we do not intervene with regard to the content of servers or the development of websites. The creation or maintenance of a website is a different profession. We have webmasters and developers for our own website, our own apps & tools.
Find a webmaster
For help with regard to the content of your website or the organisation of your mailboxes, you can contact one of our partners.
Issue a call for tenders
The Infomaniak call for tenders platform lists more than 1,000 verified companies in Switzerland, France, Belgium, Italy and Spain. It is the quickest means of finding a webmaster, a UX designer, an IT technician, a web agency or a communication and marketing agency near you ; or browse the directory.
This guide explains how to modify postal and personal information related to your organization.
If you want to modify your user account instead, please read this guide (click here).
A summary email will be sent afterward.
Modify the Organization (Name, Details)
As a reminder, since you opened your account with Infomaniak, you are part of an organization, your own.
You automatically become the legal representative (with all rights and legal responsibility) and, in this case (only), you can modify the details of this organization at any time:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Click on Manage my organization
- Click on Client account
- In the contact details section, click on the Edit button
You can modify, among other things, the name, postal address, contact phone number, and the type of your organization (individual, association, business, etc.).
The provided postal address determines the currency (CHF, EUR, etc.).
You can also add a logo in horizontal format representing your organization, but first, save your possible modifications to avoid losing them when adding the image.
This guide explains how to view and modify the access ID for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same ID also allows you to log in to Infomaniak Mail and various iOS/Android applications like kDrive, Infomaniak Mail, etc.
View the Currently Connected ID
To go to the user profile section:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or your avatar at the top right
- The current login ID is displayed:
Modify the ID (Login Email)
Prerequisites
- The access ID is an email address that must exist and be accessible to you
- The new email address must be different from the recovery email address
- The new email address must not already be used as a login ID on another user account (otherwise, consider inviting it first to the client account to grant it all rights and then remove the old account with the old ID)
To modify the ID of your user account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or your avatar at the top right
- Select Manage My Profile
- From the Login Settings box, select Edit under your login email address
- Enter a new login email address
- Enter the login password for your Infomaniak account, then click Save
Thank you for entrusting the management of your services to Infomaniak, hoping that you have enjoyed using them.
⚠️ For most products, confirm the termination request by email or no data will be deleted. Outstanding fees and overages remain due. A termination confirmation is sent to the administrators. Backups will be irreversibly deleted upon termination, making any restoration impossible.
Choose below the product you want to terminate :
- Domain Name
- Web Hosting
- Mail Service
- Audio Streaming
- Video Streaming
- VOD/AOD
- Managed Cloud Server and Cloud VPS
- Synology NAS
- Newsletter Tool
- Swiss Backup
- kDrive
- Guest Manager
- Infomaniak Mail
- kSuite
- Jelastic Cloud Server (PaaS)
- SSL Certificate
- Custom Brand (Custom URLs)
- Site Creator
To close a free email account @ik.me (+ etik.com, etc.) click here.
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