Infomaniak takes pride in securing data through a comprehensive and diverse approach to security. For whistleblowers, the company has implemented an internal system for reporting irregularities safely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thereby strengthening transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies. The company commits to processing each report submitted through its abuse form within defined deadlines to ensure optimal reactivity and maintain user trust.

To ensure effective and transparent processing, Infomaniak has established a structured process with specific deadlines:

1. It commits to acknowledge receipt of all reports within 24 hours of their submission, thus allowing reporters to confirm that their request has been properly received by the competent technical teams.
2. In a second step, the company conducts a preliminary assessment within 5 business days to determine the admissibility of the report and identify the resources necessary for its processing. This phase allows for the classification of the priority level and the referral of the case to the appropriate specialized teams.
3. When an investigation is necessary, Infomaniak conducts an in-depth analysis within a maximum time frame of 30 business days, depending on the nature and complexity of the reported case. This period allows the security teams to carry out the required technical checks, collect the necessary evidence, and assess the potential impact of the reported situation.
4. Finally, the company commits to completing the analysis and implementing the appropriate corrective actions within a 60 business day deadline when technically possible.

This final step includes implementing preventive measures, communicating the results to the relevant parties, and following up on the recommendations issued to prevent the recurrence of the identified problems.