Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Thank you for entrusting the hosting of your website to Infomaniak and creating its content with Site Creator. This guide allows you to quickly use the essential functions of this accessible and simple website creation tool.
Where to Start?
Discover Site Creator through the recorded Webinar held at Infomaniak's premises.
You don't need any downloads to use Site Creator for free. Just have a paid Web hosting with Infomaniak and activate Site Creator for the first time.
It is recommended to use the latest version of a browser such as Chrome, Firefox, Safari, and Microsoft Edge, preferably on a computer.
Basic Information
- Manage pages
- Simple page editing
- Manage content blocks
- Manage media (images, videos, documents, etc.)
- Manage navigation menu(s)
- Manage themes, colors, fonts
- Manage site name and details
Advanced Operations
- Advanced page editing
- Manage additional modules (gallery, blog, shop, etc.)
- Manage languages and translations
- Create a contact form
- Cookie management (GDPR)
You can also delete your site created with Site Creator and start over by creating a blank site.
Additional Help
To view or review the contextual help at the start of Site Creator, click here on your Manager:
In case of any issues, please consult the knowledge base before contacting Infomaniak support.
The easiest way to manage your emails, contacts, and calendars is to use Mail Infomaniak for the web browser.
The Infomaniak Webmail offers many advantages:
- no software to install or configure
- share contacts, calendars, and email addresses with other users
- unified management of all your Infomaniak email addresses
- antivirus and anti-spam protection
- automatic sorting of incoming messages (filters)
- sending large attachments
- synchronization of your contacts/calendars/tasks across devices
- kDrive sharing
- secures and respects your privacy
How to start Mail Infomaniak ?
- open Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- log in with your Infomaniak user account credentials (not the password of your email address)
- if necessary, link the email addresses to manage with Mail
What would you like to do?
- Sync your contacts and calendars
- Access the options for an email address (signatures, filters, spam, etc.)
- Invite a user to create their Infomaniak account
- Change the password for an email address from Mail
- Change the rights of a user
- Create an email address at Infomaniak
Thank you for choosing Infomaniak and kChat as your discussion solution for yourself, your circle, or your company!
These guides will help you to organize your channels, users, conversations, and more!
Getting Started
kChat is the instant messaging of kSuite which allows you to exchange, share, and coordinate your teams securely from your web browser, mobile, tablet, or computer.
Download the kChat app on your devices!
What would you like to do?
- Manage users
- Manage a channel
- Manage a conversation
- React to messages
- Manage kChat notifications
- Format messages and insert images
Any questions or feedback?
- Infomaniak Support is available to you 7/7
- See all kChat FAQs
- Feel free to share your suggestions
This guide shows how to use the Newsletter tool offered by Infomaniak to create and send newsletters, i.e., recurring email messages to multiple recipients.
Why use Newsletter instead of regular email?
A newsletter is a periodic electronic communication sent by email to a specific group of subscribers. It is generally aimed at informing, sharing news, updates, or relevant content on a specific topic. These mailings can come from companies, organizations, websites, or even individuals and are often used to maintain a relationship with a targeted audience. They may contain articles, announcements, promotions, links to recent content, upcoming events, and sometimes exclusive offers for subscribers. The main goal is to provide interesting and relevant content to encourage engagement and maintain the interest of subscribers.
Infomaniak Newsletter allows you to schedule and send electronic newsletters to a list of waiting recipients; you can effectively and personally distribute email marketing campaigns and maintain regular and relevant communication with your customers and subscribers.
Features include creating email templates, managing the subscriber list, analyzing performance, and all this is not directly achievable with a traditional Email Service. Moreover, the tool has its own interface, independent within your browser, completely separate from Infomaniak Mail, and does not require a separate email application. This means that if you already have contacts to whom you want to write with their consent, you will need to import them into the tool beforehand.
Prerequisites
- Own a domain name on which you will activate the Newsletter (+ access to its DNS zone if necessary)
- create a domain name if necessary
- Have an Infomaniak Email Service for this domain, or at least a valid personal email address on the domain in question
- create an email address if necessary
- Have Newsletter credits to enable sending (1 credit = 1 sending)
Activate the Newsletter Tool
To activate the Newsletter tool for the first time:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Newsletter in the center of the page (universe Events & Marketing).
- Click on the blue button to subscribe to the Newsletter offer.
- Enter the domain name to be used (which must belong to you - read the prerequisites above).
- Click the blue button to Approve.
- Start using the tool - or read this guide (click here) if you encounter any issues or if additional configuration is requested on the screen.
Access the Newsletter Tool
To access the Newsletter tool once activated:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right of the interface (or navigate through the left side menu, for example).
- Select Newsletter (universe Events & Marketing).
- Click if necessary on the name of the relevant object in the displayed table.
Go Further with the Tool
- Import contacts
- Create and send a newsletter
- Newsletter credits
- Newsletter subscription form
- Double opt-in to avoid being marked as a spammer
- Resend a newsletter to specific types of subscribers
- Variables to customize your content
- Use Newsletter API
Thank you for choosing kMeet by Infomaniak as your video conferencing solution!
These guides will help you organize your remote meetings, secure them with a password or encryption key, share your screen, record your video conferences, and more!
Getting Started
Download the kMeet app on your Windows, macOS, Linux, iOS (iPhone/iPad), and Android devices from this page (click here).
What would you like to do?
- Create an online meeting
- Join a meeting
- Control participants (moderation)
- Protect access to a meeting with a password and/or an encryption key
- Record and share a video conference
- Share your screen with participants
- Start chat during an online meeting
Any questions or feedback?
- Read the FAQs first
- Infomaniak support is here to help
- Feel free to submit suggestions
This guide introduces the Infomaniak Public Cloud offering, an IaaS solution based on OpenStack that provides the resources you need for your project development. With customized and tailored offers, you will have no trouble managing your development budget.
Getting Started
The Infomaniak Public Cloud user guide features numerous tutorials, step-by-step guides, and best practices to follow.
Also read all our Public Cloud FAQs including:
Introduction to Public Cloud
Infomaniak 2022 Webinar Replay:
- Easily understand what a Public Cloud (IaaS) is, its uses, and who it is for
- Complete tutorial to deploy WordPress with OpenStack in Infomaniak Public Cloud (including scripts)
- Frequently Asked Questions about Infomaniak Public Cloud (2022)
Pricing
Community Space & Feedback
To share feedback or suggestions about an Infomaniak product, visit Infomaniak Feedback. A Reddit page has been created to facilitate technical exchanges with our user community.
Thank you for choosing Infomaniak to create your PaaS!
This guide allows you to quickly use the essential functions of your new Jelastic Cloud product .
Frequently asked questions
- What is a platform as a service (PaaS)?
- What is a container or a node?
- What is Jelastic?
- What is a Cloudlet? How does Jelastic billing work?
- What technologies does Jelastic Cloud support?
- Is it possible to create a VPS with Jelastic Cloud?
- What are the possible ways to deploy an application?
- What is the difference between Jelastic Cloud and a VPS Cloud / VPS Lite?
- Jelastic Cloud resources available (depending on type of account)
See all Infomaniak Jelastic FAQs
Technical resources
We invite you to consult the official Jelastic documentation in English for technical questions:
- Install clustered applications (WordPress, Magento, etc.)
- Create an environment
- Deploy an application or code
- Configure your Java, PHP, Ruby, etc. servers.
- Bind a domain name
- Add a public IP address
- Monitor an application
- Login in SSH
- Manage notifications related to resource consumption
- Configure dynamic horizontal and vertical resizing
- Install packages without root access with Yum Packages Installer
In case of need or problem of understanding, our support remains at your disposal 7/7.
Propel isn't installed by default as the Pear package.
The "Conventional Package" version can be installed.
All the dependencies are available, apart from Phing, which isn't needed for production.
Propel's command lines will obviously not be accessible (e.g. propel-gen).
It will therefore only be possible to use Propel for production; all development operation needing to be accomplished elsewhere.
Thank you for entrusting the hosting of your WordPress site to Infomaniak.
WordPress & Apps hosting automates WordPress installation and security updates ⚠️ For additional assistance, contact a partner or fill in a call for tenders — also read the role of the host
Preamble
As a reminder, the WordPress site creation tool can be:
- hosted by the WordPress.com infrastructure (paid) and in this case, Infomaniak is not involved in hosting
- freely and manually installed by the user using the archive provided by WordPress.org, in which case Infomaniak is the web host but does not manage any updates and does not list the application in the WordPress & Apps section of the Infomaniak Manager; this is the case if you migrate an external WordPress to Infomaniak
- automatically installed by the tool available on the Manager, and in this case, WordPress is largely maintained (in terms of security) by Infomaniak
This third and final point is developed in this guide.
Install WordPress & Apps
Infomaniak makes installing the WordPress application (and other applications as well) easy:
Using WordPress
Although WordPress is one of the simplest CMSs to use, it is necessary to familiarize yourself with it. To assist you in this process, here are external resources in several different languages to get started with WordPress:
- Essential basics to know to get started with WordPress
- French-speaking WordPress community support forum
- FAQ about backups/restorations
- Using an ElegantThemes theme or extension
- Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the essentials, focus on the following modules:
¡Gracias por elegir el servicio de venta de entradas de Infomaniak!
Esta herramienta te permite gestionar todos los aspectos de tu venta de entradas en línea: la gestión de tus eventos, la creación de una taquilla en línea, el control de tus entradas y el seguimiento de tus ventas y clientes.
Esta guía te permite utilizar rápidamente las funciones esenciales. En caso de problemas, consulta nuestra base de conocimientos antes de ponerte en contacto con nuestro equipo de soporte.
Configuración y gestión de la taquilla
- Crear tu taquilla
- Crear y gestionar un evento
- Crear eventos con múltiples representaciones
- Asignar un plano de asientos a un evento
- Cómo utilizar los pases
- Gestionar ofertas promocionales
- Crear vales de regalo
- Gestionar métodos de pago
- Crear formularios de inscripción para clientes
Visualización de entradas y creación de la taquilla en línea
- Gestionar opciones de la taquilla en línea
- Modificar la apariencia de la entrada
- Poner en línea la taquilla en tu sitio web
Gestión avanzada de eventos y pases
- Gestión de zonas tarifarias
- Tarifas de grupo
Herramientas de marketing
- Envío automático de emails 2 días antes del evento
- Publicar eventos en el portal Infomaniak.events
- Portal Infomaniak: Agrupar eventos de tu taquilla
Venta y control de entradas
Venta directa y venta a través de revendedores
- Venta directa desde la taquilla
- Dar acceso a revendedores para vender directamente desde la taquilla
- Importar entradas de revendedores externos
Equipo de venta y control
- Pedir equipo de venta y control
- Formatos de entradas disponibles
- Configuración y uso de paquetes de venta: entradas para espectáculos y cine
- Configuración y uso de la impresora para pases
- Escaneo de entradas - Dispositivo Android
- Escaneo de entradas con nuestros escáneres
Gestión de solicitudes de clientes
- El cliente no puede pagar con tarjeta de crédito: Verificación a realizar
- Enviar un email o SMS a todos los visitantes de un evento
- Intercambiar entradas desde la taquilla
- Activar el intercambio de entradas en la taquilla para los visitantes
- Reembolso de clientes (próximamente)
- Seguro de cancelación
- Cancelar pedidos o entradas
Seguimiento de ventas y clientes
- Comprobar pedidos y ventas (próximamente)
- Consultar estadísticas (próximamente)
- Consultar informes de ventas
- Consultar comisiones de Infomaniak (próximamente)
- Recibir extractos de los pagos de Infomaniak (próximamente)
Uso avanzado
- API de la taquilla
- Conectar la taquilla con Zapier
- Personalización avanzada de la taquilla en línea (HTML, CSS o JS)
Preguntas frecuentes
- ¿Cuál es la diferencia entre la herramienta de venta de entradas y el gestor de invitados?
- ¿Cuáles son los costos reales de la venta de entradas?