Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide details the security measures implemented in the context of Infomaniak email offerings to detect abusive and abnormal uses of an email address. These measures protect you from malicious use of your computer or account.
Send Limits per 24 hours
The number of outgoing emails per 24 hours is limited to:
100 messages | 1440 messages | 20000 messages | |
Free Products | Emails @ik.me / etik.com | ||
Mail Service Starter (basic hosting) | |||
kSuite Standard 1 user | |||
Paid Products | Mail Service 5 addresses and more | Web Hosting (PHP Mail() function) | |
kSuite Standard 2 users and more | |||
kSuite Pro | |||
kSuite Enterprise | |||
Web Hosting (authenticated sends) |
1 message sent to 40 people in Cc/Bcc counts as 1 message.
Upon written, motivated, and authenticated request, it is possible to modify these security rules for a specific paid email address.
For sending emails to a large number of recipients, the Newsletter tool is most suitable.
Learn More
This guide explains how to share an Infomaniak calendar with other Mail users.
Share a Calendar
To share a calendar:
- Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the action menu â‹® to the right of an address book.
- Click on Share
- Sharing can be public as described in this guide (click here).
- To share with private contacts, click on the blue Add sharing button.
- Enter the organization, group, or email address corresponding to the Infomaniak user account that will access the calendar (if the user does not yet have an account, they can create one for free with the invitation they receive).
- Determine the user's rights on this calendar (Can view, Can edit, Can edit and share)
You can revoke access at any time from the table visible on this sharing page.
This guide explains how to change the password for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same password also allows you to log in to Infomaniak Mail and various iOS / Android applications such as kDrive, Infomaniak Mail, etc.
Changing your login password may affect access to your email because a password may be required for its use.
Change the User Account Password
To change the password for your user account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser such as Brave or Firefox.
- Click on the icon with your initials or avatar at the top right.
- Click on Manage my profile
- Click on Edit from the Login Settings section under Login Password
- Enter the current login password and the new desired password.
- Click Save.
When changing the user account password, if it is linked to an identical Infomaniak email address, it may be possible to unify them or continue to use different passwords.
You can also change email address passwords only.
This guide explains how to forward emails from a Gmail, Bluewin, Outlook, ProtonMail, or Yahoo address to your Infomaniak email.
This way, you can immediately use your new Infomaniak address with the assurance of not missing any emails. By replying to your messages from your new address, your contacts will automatically use it to write to you in the future.
⚠️ For additional help, contact a partner or submit a request for a quote — also read about the role of the host
Forward Gmail Emails
Follow the steps described in Gmail's official documentation.
Forward Outlook/Hotmail/Live Emails
Follow the steps described in Microsoft's official documentation.
Create a Forwarding from Bluewin
To configure forwarding:
- Log in to bluewin.ch
- Click on Login E-mail
- Click on Settings
- Go to Email > Automatic forwarding > Configure automatic forwarding
- Click on the pencil icon to configure automatic forwarding
- Enter your Infomaniak address and enable forwarding from the email received on your Infomaniak address
Create a Forwarding from ProtonMail
ProtonMail does not allow automatically forwarding received emails to another provider.
Create a Forwarding from Yahoo Mail
Follow the steps described in Yahoo's official documentation. Please note that this feature requires Yahoo Mail Pro!
This guide explains how to obtain your email address or addresses from the Swiss hosting provider Infomaniak.
Delegate Email Management to Infomaniak
It's no coincidence that Infomaniak manages millions of email addresses:
- Unlimited storage space
- Hosted in Switzerland by a neutral and independent company
- Synchronization of contacts and calendars across all devices
- Online access to your emails with Mail (mail.infomaniak.com)
- Professional Newsletter tool
- Professional anti-spam and anti-virus filters
- Continuous backups
Is a Domain Name Mandatory?
Except for the free @ik.me email offering (+ etik.com, etc.), an email address with Infomaniak is always created within an Email Service, and this Email Service revolves around a domain name that must exist and be configured for the email service to function.
Example: If you want the address jean.dupont@domain.xyz, then you need to:
- Own the domain name "domain.xyz"
- Obtain an Email Service "domain.xyz"
- Create the email address "jean.dupont"
All of this is offered and required in the order process on infomaniak.com (read below), preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an existing address in any case).
If the corresponding domain name is already registered with an external registrar, you may need to configure the correct MX record in the DNS zone, if necessary.
Ordering Email Addresses from Infomaniak
Not Yet a Customer
Choose the offer that suits you on this page of our website and follow the registration process to start using our services.
Already a Customer
You Want Your First Email Service:
To order your first Email Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the grayed-out line Email Service
You Want an Additional Email Service:
To add a new Email Service (to get new addresses on another domain):
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Email Service (universe Collaborative Tools)
- Click on the shopping cart above the displayed table:
You Want to Increase the Number of Available Email Addresses on an Existing Email Service:
To increase the quota of available addresses:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- Choose Email Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on the supermarket cart icon:
Once the Email Service Is Activated:
• Create your email addresses
• Configure your emails on your computer and devices
• Synchronize your contacts and calendars on your devices
• Migrate your content (including from another provider)
This guide explains how to download an email from Mail Infomaniak for the web browser. You will receive a file in .eml format compatible with all email software on your hard drive.
Download an email
from the online version of Mail, accessible via web browser
To save an email from Mail Infomaniak:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
- Open the message to download
- Click on the action menu â‹® to the right of the open email
- Select Download
from the Infomaniak Mail mobile app on iOS / Android
For now, this feature is not available.
from Thunderbird
The Save As... function of an email software like Thunderbird achieves the same result:
- Open the Thunderbird software
- In the inbox, right-click on the message to be saved
- Choose the location to save the .eml file
This guide explains how to group contacts in an Infomaniak address book for easier access or to facilitate sending emails to a specific type of contact on Infomaniak Mail.
Creating the Group
To manage contact groups:
- Log in to Contacts (contacts.infomaniak.com), the calendar/address book section of Infomaniak Mail, using a web browser like Brave or Firefox
- Click on + next to Address Books to create a new address book
- Enter the name of the group
- Click the blue button to confirm
- Drag or create contacts inside the group
- All contacts will display which address book (or group) they belong to
Group Emailing
To send an email to the entire group:
- Log in to Infomaniak Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
- Compose a new message
- Type the beginning of the address book name to make it appear and select it
You can also click on the "A" on the left of the recipient address field to access your address book and its subfolders (contact groups):
Of course, you can use the contacts currently in your address book to send them an individual or group message by typing their first letters.
You can also create an address book (contact group) that will be shared with other Mail users (users you have invited and selected, of course). Learn more
To change a contact's membership in an address book, simply go to the person's profile and check/uncheck the corresponding boxes. The effect is immediate.
In the event that a contact no longer belongs to any group (whether shared or not), they will appear in All Contacts.
This guide explains how to save an email directly to your kDrive from Mail Infomaniak. You can easily back up a received message with just one click, saving it in the .eml format, which can be read directly within your kDrive interface.
Add an Email to kDrive
To export the email message of your choice to your kDrive:
- Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Open the email you want to save
- In the top right, click on the kDrive folder icon to Add to kDrive
- If the icon is not visible, click on the action menu â‹® in the top right of the message and choose Add to kDrive
- Choose the kDrive (from those associated with your organization) and the desired location on it to save your file. If you rename it, keep the .eml extension to be able to read it directly in the kDrive interface (see point 7):
- Click Add, a message at the bottom of the screen notifies you of the progress of the save and allows you to go directly to the saved email location:
- The saved email can be viewed in kDrive as if you were reading it in Mail directly:
Learn More
This guide explains how to report a phishing attempt you may have fallen victim to.
Phishing, Fishing, Scamming...
Phishing is a fraud and scam attempt aimed at obtaining sensitive information in a fraudulent manner.
Typically, the victim receives a message in their email that appears to be from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred with their account.
The purpose of this identity theft is usually to voluntarily direct the user to a page and communicate private information that will then be exploited for various purposes, mainly financial.
Prerequisites
- check that the spam filter is active
- for added security, activate the external mail tag
How to Report a Phishing Email
To do this:
- log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- open the phishing message and click on the action menu â‹® on the right
- from the menu that appears, select Report as phishing:
- confirm to send for processing
- delete the email
Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information for handling the scam report.
Check out the Infomaniak article dedicated to phishing attempts, which contains many tips to help you detect and avoid these scams: the article.
In case of a more serious problem (when the message is directly addressed to you by an acquaintance or a contact without it being a large-scale sending) it is recommended to reach out to an organization like www.report.ncsc.admin.ch.
This guide explains how to be notified when new messages arrive. Mail Infomaniak is compatible with web browsers (Chrome, Firefox, etc.) which offer visual alerts when a message arrives in the background.
Show a notification when receiving new emails
To enable browser notifications when new incoming messages arrive:
- connect to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface
- click on General
- go to Browser Interaction
- enable the checkbox to Show a notification when receiving new emails
- click on Save
To remove this feature, uncheck the box and save. It will also be necessary to remove the authorization to notify in the browser directly (see the publisher's documentation).
Allow browser notifications
Safari
- open Safari
- click on Preferences and select Websites then Notifications
- search for the email site .infomaniak.com and select Authorize
For more information, see the Apple documentation
Firefox
- open Firefox
- go to the main menu in Preferences or Settings
- go to Privacy & Security in the left panel
- scroll down to the Permissions section
- click on the Settings button to the right of Notifications
- search for the email site .infomaniak.com and select Authorize
For more information, see the Firefox documentation
Google Chrome
- open Google Chrome
- click at the top right on the More menu > Settings
- Go to Privacy & Security , then click Site Settings
- click on Notifications and choose to allow notifications:
- Authorize a site: Next to Authorize , click Add. Enter the URL: https://mail.infomaniak.com, then click on Add.
For more information, see the Google Chrome documentation
Microsoft Edge
- open Microsoft Edge
- click on the menu at the top right then click on Settings
- go to the Cookies and site authorizations menu
- click on Notifications:
- Authorize a site: Next to Authorize , click Add . Enter the URL : https://mail.infomaniak.com , then click on Add .