This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Click on Manual setup:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port number with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic forwarding of all incoming emails from your previous email system, you can immediately start using your new Infomaniak email address with the assurance of not missing any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (warning, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide explains how to connect the mobile app Apple Mail on iOS to an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

Download the profile from the relevant iOS device or send it from another device (for example, if you already have a working email address):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device:
   
3. Choose to sync emails:
   
4. Choose to synchronize an application other than the Infomaniak Mail application:
   
5. Enter the password for the email address (attached to Infomaniak Mail (Webmail)) that you want to synchronize on iOS.
6. Press the blue Verify button:
   
7. Tap to copy the validated password.
8. Download the configuration profile and allow it to open:
   
9. Open the settings of the iOS device:
   
10. Tap on the recently downloaded profile:
    
11. Press the blue Install button:
    
12. Unlock your iOS device:
    
13. Press the blue Install button:
    
14. Paste the previously verified email password (point 7 above).
15. Press the Next button:
    
16. There you go, your email address is now configured in the Apple Mail application, which you can open and control:
    

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

 

This guide presents the Global Security tool, which allows you to check that the relationship between a domain name and an Service Mail Infomaniak is optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene in the configuration if necessary.

Access the Security global diagnostic tool

To access Global Security:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Security in the left sidebar:
   

Check the optimal functioning of the email service

Once you have accessed **Global Security**, familiarize yourself and check the three security mechanisms inherent to emails: **SPF**, **DKIM** and **DMARC** policy. These indications should display in green‍:

Otherwise this may explain why an email is treated as spam when it is not.

Click on Edit or Create to configure SPF, DKIM and DMARC according to the recommendations below to secure your Service Mail against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps to reduce the risk of spam and phishing since the recipient's mail server can verify if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions and if a problem is detected, you will find a Fix button that will allow you to update your SPF automatically.

If the correction of any of the mentioned issues is not possible, it is because it must be done on the configuration set up by the owner or technician of the sender's domain.

If your domain name points to Wix or another provider, the SPF must be configured with the provider in question.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows emails to be signed when they are sent.

When your domain name (or its DNS zone) is managed elsewhere, you will find in this section Global Security > DKIM the DKIM record to add in the DNS zone.

You can configure multiple DKIM records on your domain without a set limit, unlike DMARC or SPF, which is crucial if you use several third-party email providers for your daily communications.‍

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to indicate to other mail servers (the email providers of the contacts to whom you send an email) the policy to follow in case of receipt of a "suspicious" email (e.g., unauthenticated) from your mail server (hosted by Infomaniak). Furthermore, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information about the recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. An assistant allows you to configure DMARC according to Infomaniak's recommendations in simple mode or entirely as you wish in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the relevant domain (if administratively possible - domain managed within the same organization, for example).

To verify the records within your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information about the fourth point on the Global Security page.

This guide explains how to create sorting rules to automatically classify your incoming emails on Infomaniak according to certain conditions.

Preamble

• These rules allow for the following automatic actions:
  • Delete or move messages from email addresses you no longer wish to see.
  • Forward emails from a specific email address to your spouse so that both of you receive them.
  • Copy messages containing a specific keyword to a folder.
  • etc.
• Unlike the sorting rules offered within email software/clients (Microsoft Outlook, Mozilla Thunderbird, Apple Mail...), these rules will act directly on the server of your mailboxes before even the IMAP connection.
• You can make it a template for all the addresses in your Mail Service.
• If you use an email software/client configured in POP, alongside Mail, the messages sorted into folders will no longer be downloaded by your application because the POP protocol only retrieves messages that are in your main inbox. To view the sorted messages, it will be necessary to use the IMAP protocol or only Mail Infomaniak.

Access the rules from the Infomaniak Web Mail app

Prerequisites

• Have a paid email plan (free plans are limited to Standard mode without the ability to create a filter to forward an email to another address, for example).
• Have permission to manage the rules: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access the sorting filters for your Infomaniak mail:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu.
4. Click on Filters and rules:
   

Set up a rule based on a received email

You can also create a rule directly from the received email:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Open the message from the sender in question.
3. Click on the action menu ⋮ at the top right of the opened message.
4. Choose Create a rule to open the creation assistant which will be pre-filled with the elements of the message:
   ‍

Access the rules from the Mail Service

To access the sorting filters for your Infomaniak mailbox:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Click on the Filters and rules tab from the left sidebar:
   

Set up filters & sorting rules

Create a new rule in Standard mode

• Click the Add a rule button in Standard mode to create a new rule using a wizard/form:
  
• The various conditions available for sorting filters are presented in this other guide.
• Once a filter is created, click on Continue to activate it.

Add or modify a rule in Standard mode

If there are already sorting filters, the button ‍ to add more is located at the top right of the table:

These settings can be modified at any time by clicking on the pencil icon ✎ located to the right of the relevant item.

Create a new rule in Advanced (expert) mode

• The advanced mode allows you to configure sorting rules directly from a script in Sieve language.
• It is possible to import Sieve files via the button.
• By activating this mode, the existing rules will be kept but deactivated.

First example of advanced sorting

Here is a simple example of a command using this language:

require ["fileinto"];
if address :contains "from" "facebook.com" {
    fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
    fileinto "nl";
} else {
    keep;
}

Explanations:

1. Loading required extensions: use require ["fileinto"]; to indicate that you will use the fileinto function.
2. Filtering Facebook messages: use if address :contains "from" "facebook.com" to check if the sender's address contains "facebook.com"; if so, the message is filed in the "fb" folder with fileinto "fb";.
3. Filtering messages with an unsubscribe link: use elsif header :matches "List-Unsubscribe" "*" to check if the "List-Unsubscribe" header is present in the message; if so, the message is filed in the "nl" folder with fileinto "nl";.
4. Keeping other messages: use else { keep; } to keep all other messages that do not match the previous criteria.

Warning:

• If you need to mention a subfolder, use the separator / (as in the second example), but it is not necessary to specify INBOX in your codes
• Make sure that the folders "fb" and "nl" already exist in your inbox; otherwise, messages may not be sorted correctly
• The filter address :contains "from" "facebook.com" works correctly for addresses that contain "facebook.com" in the "from" field
• The filter header :matches "List-Unsubscribe" "*" checks only for the presence of the "List-Unsubscribe" header, not its content

Second advanced sorting example

This code modifies the subject based on thesender (adds a prefix to the subject when an email passes the filter, for example) :

require ["fileinto", "editheader", "variables", "regex"];
if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
    if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" {
        deleteheader "Subject";
        addheader "Subject" "${1}${3}";
    } else {
        # Ajouter un préfixe si l'objet ne correspond pas déjà au modèle
        deleteheader "Subject";
        addheader "Subject" "[SL-Devel] ${1}";
    }
    fileinto "Mail List/SL-Devel";
}

Explanations:

1. Required extensions :
   1. fileinto : to sort messages into folders.
   2. editheader : to modify email headers.
   3. variables : to use variables in expressions.
   4. regex : for regular expressions.
2. Condition on the sender :
   1. if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" : checks if the sender matches.
3. Condition on the subject :
   1. if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" : checks if the subject matches the specified pattern.
   2. deleteheader "Subject"; and addheader "Subject" "${1}${3}"; : deletes the existing subject and adds a new subject with the captured parts.
4. Add a prefix if the subject does not already match the pattern :
   1. addheader "Subject" "[SL-Devel] ${1}"; : adds the prefix "[SL-Devel]" to the subject if it is not already present.
5. Message filing :
   1. fileinto "Mail List/SL-Devel"; : files messages into the "Mail List/SL-Devel" folder.

Attention:

• Make sure the folder "Mail List/SL-Devel" already exists in your inbox.
• Check that the script correctly modifies the subject of emails to add or adjust the prefix if necessary.

This guide concerns files attached by your correspondent that arrive in winmail.dat format to your Infomaniak-managed email address.

Preamble

• This winmail.dat format is used when sending emails from Microsoft mail software/clients such as Outlook to encapsulate formatting information, attachments, and contacts in the message.
• This can cause issues when recipients use other email software that cannot correctly interpret this format.

Solving the attachment reading issue

Ask the sender to…

1. … resend the message without using the "winmail.dat" format, by using a standard email format such as HTML or plain text when sending messages and/or disabling RTF formatting in Outlook settings before sending the email:

2. … disable sending in RTF format for recipients who are not using Microsoft mail software. To do this, they must open your contact card in their contact list, go to the "Email Address" tab, and select "Send in plain text only".
3. … compress the attachment into a standard zip file before sending it.
4. … use another software to send his message, such as Thunderbird for example.

If you do not wish to contact them again:

1. Use websites and free online tools to decrypt the content and convert the "winmail.dat" file into a more or less readable format…

This guide allows you to quickly discover the essential functions of the writing assistant available on the Web app Mail Infomaniak (online service mail.infomaniak.com). The assistant is also available on the mobile app Mail (application for iOS/Android smartphone or tablet).

Prerequisites

• Have a paid and/or existing email address within a kSuite.
• Read and understand this other guide about the model used and the responsibilities of each person.

How to use the assistant?

The writing assistant helps you write a text using artificial intelligence, on a topic of your choice, including if it must be based on elements present in the ongoing email conversation; use it for example to write…

• … a new message that must contain specific elements
• … a reply to a received message
• … a rephrasing of a text excerpt
• … a correct grammatical syntax
• etc.

To access the writing assistant:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Log in with your user account credentials (not your email password).
3. If necessary, reattach the email addresses to manage with Mail Infomaniak.

Starting from scratch…

You can ask the assistant to write a text based on your ideas that you will need to convey to it:

1. Click on New message at the top left of the Mail interface.
   1. Click on the magic wand icon in the editing bar to open the assistant.
   2. Choose the writing engine (IA souveraine or ChatGPT).
   3. Tell the assistant what you want to write, as if you were conversing with a human.
   4. Once the proposal is displayed by the AI, change the tone if necessary to get a more familiar response.
   5. Insert the proposal into your message or copy the text to the clipboard:
      

While reading an email...

You can launch the assistant by viewing a received message to which you wish to respond quickly:

1. Select the passage on which to base the response with your mouse.
2. Select the writing assistant from the context menu that appears:
   
3. Tell the assistant what you want to reply, as if you were conversing with a human.
4. Insert the proposal that will appear in the automatically composed reply message.
5. All you have to do is read it over and send it.

While drafting a message…

You can also use the writing assistant by selecting a passage from your text in progress, then choosing the desired option from the context menu that appears:

• Open the assistant to ask for suggestions.
• Correct the grammar.
• Rephrase the proposal to get a new one.
• Shorten the suggested text by removing certain unnecessary elements.
• Write more text, wrap the conversation.

Subject of the message

When you start writing a new message, the assistant can automatically suggest a suitable subject for your message in the Subject field:

1. Enter text.
2. Click on the magic wand icon to the right of the Subject field.
3. Insert the suggestion if it suits you:
   
   • If a subject is already entered in the field (for example because you have inserted a new message + subject composed by the assistant then asked for a new message to the assistant) the assistant will offer to replace it with a more appropriate subject:
     

Disable the assistant

You can adjust the elements that appear when you click on your message:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Check or uncheck the actions you want to have on click:
   

This guide explains how to change the password of your user account on the Manager, the administration interface for your Infomaniak products.

Preamble

• This same password also allows you to log in to Mail Infomaniak and various iOS/Android applications like kDrive, Infomaniak Mail, etc. (learn more).
• If you are unable to log in to the Manager, you will not be able to change the password. Refer to this other guide in this case.
• A change in the login password may affect access to your email as a password may be requested again for its use.
• You can also change only the passwords of email addresses.

Change the user account password

To change the password of your user account:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on Edit from the Connection Settings box under connection password:
   
3. Enter the current password and the new desired password.
4. Click on Save.

This guide explains how to set the Infomaniak Mail web app (online service mail.infomaniak.com) as the default email provider on web browsers that offer this option (Brave, Vivaldi, Firefox, etc., except Safari).

Set Infomaniak as the default email client

To configure the browsers to automatically use the Infomaniak email management interface when you click on mail links (for example, "mailto:" links) and/or when you try to send an email from a web page:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Browser.
4. Click on Set Mail as default:
   
5. Follow the instructions provided by the browser in use (a notification should appear at the top of the window):
   

In case of trouble...

To resolve issues using Mail Infomaniak as the default email client, follow the manual instructions for your usual browser:

...on Firefox

1. Open Firefox.
2. In the menu bar, enter about:preferences
3. In the sidebar, go to General, then Applications
4. In the "Type and Content" column, select mailto
5. Click on Always ask and select « mail.infomaniak.com » as the email manager:
   

... on Google Chrome

1. Open Google Chrome.
2. In the menu bar, enter chrome://settings/handlers.
3. In the sidebar, go to Privacy and Security.
4. In the Protocol Manager select « mail.infomaniak.com » as the email handler:
   

This guide explains how to connect the Outlook 2007 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information by scrolling down if necessary.
12. Click on Additional settings:
    
13. Click on the Outgoing Server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK:
    
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.