Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to share a received email message using a specific link on the Infomaniak Mail apps.
COMPATIBILITY my kSuite โโ | my kSuite+ โโ โโ= Offer compatible | โโ= Not available |
Preamble
- It is possible to share any email regardless of its location (sent messages, archived, etc.).
- The share link is valid for 30 days.
- The attachments will be visible.
- It is not necessary to have an Infomaniak account to view the message.
- Returning to the same message to copy the share link again generates a different link, valid for 30 days.
- Warning: it is not possible to revoke a share link.
Sharing the content of a messageโฆ
โฆ from the Infomaniak Web Mail app
To get the sharing link of an email from the Infomaniak Mail interface:
- Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
- Open the message to share and click on the action menu โฎ on the right.
- From the menu that appears, select Copy share link:
- The link is copied to your clipboard; you can view the URL to preview the share and send the URL.
โฆ from the Infomaniak Mail mobile app
For this:
- Open the email in question on the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).
- Click on the action menu โฎ located at the top right of the displayed email.
- Select Share the email to send the specific link to this email via the means offered by your device (SMS, Quick Share, etc.).
This guide for the Web app Mail (online service mail.infomaniak.com) or the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) explains how to print an email to get a paper printout (or better: PDF) of your message and not of the interface itself.
Print an emailโฆ
โฆ from the Web Mail app
For this:
- Click here to access the Web app Mail (online service mail.infomaniak.com).
- View the email to print.
- Click either on the printer icon on the right of the message frameโฆ
- โฆ or on the action menu โฎ then on Print:
You can also, from the list of messages, select 1 message (the print option will be disabled if you select more) and print it:
- Click the box to select a message from the list.
- Click on the action menu โฎ at the top of the message list.
- Click on the printer icon to print the selected message:
โฆ from the mobile app Infomaniak Mail
For this:
- Open the Infomaniak Mail mobile app (app for iOS/Android smartphone or tablet).
- View the email to print.
- Press the action menu โฎ at the top right of the message.
- Press Print:
โ
This guide explains how to automatically transfer new messages from an existing email address, managed with Infomaniak, to the email account of your choice, even if it is completely external to Infomaniak, while keeping (or not) the messages.
It is also possible to create addresses solely for redirecting incoming emails (refer to this other guide for more information).
COMPATIBILITY my kSuite โโ | my kSuite+ โโ โโ= Offer compatible | โโ= Not available |
Number of possible redirections
Number of email addresses that can be specified to redirect emails from an existing email address:
- my kSuite+ = 100โ
- kSuite Standard 1 user max. = 10โ | kSuite Standard 2 users min. = 100โ | kSuite Pro = 100โ | kSuite Entreprise = 100โ
- Service Mail Starter = 10โโ | Service Mail 5 addresses min. = 100โ
Add a redirection from the Infomaniak Web Mail app
Prerequisites
- Have permission to manage redirections: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.
To access your Infomaniak mailbox:
- Click here to access the Web Mail Infomaniak (online service mail.infomaniak.com).
- Click on the Settings icon โ at the top right of the interface.
- Check or select the relevant email address in the dropdown menu of the left sidebar.
- Click on Redirections:
- Click on the blue Add a redirection button.
- Enter a destination email address per line.
- Click on Add.
Add a redirection from Service Mail
To access Service Mail:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the relevant product.
- Click on the email address in question in the table that appears.
- Click on the Redirection and alias tab or from the left sidebar.
- Click on the blue Add a redirection button:
- Enter a destination email address.
- Click on the blue + button to add other email addresses.
- Click on Confirm to complete the addition.
- Click on the toggle switch to keep or not a copy of the emails on the email address after redirection.
Copy or move?
Once an email redirection address is added, you can check the box to delete emails from the server after forwarding, the redirection then becomes a move and no longer a copy.
Delete email redirections
You cannot apply the redirection service to multiple email addresses of a domain in a single operation. However, the reverse is possible and you can therefore select all the addresses of a Mail Service and delete their possible redirection.
In case of trouble
- Gmail emails are redirected without any particular restrictions EXCEPT in a very specific case.
- Any email considered as spam by Infomaniak will not be redirected.
This guide concerns Infomaniak products that integrate the use of artificial intelligence (AI), including kSuite, kChat, kDrive, Mail, Site Creatorโฆ
Preamble
- The use of AI at Infomaniak is based on a transparent and ethical approach.
- Each service integrating AI follows strict principles to ensure reliable and respectful use:
- The protection of information is ensured by the complete processing of data within infrastructures located exclusively in Switzerland, thus guaranteeing full control over digital sovereignty,
- the results generated are never used to train models or for advertising purposes,
- and AI is not intended to replace humans, but to assist them.
kChat
The AI integrated into kChat saves time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.
Mail Infomaniak
In the Mail application, AI assists in drafting emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different tones. Nothing is sent automatically, and the user can modify the texts at any time.
Site Creator
An AI-powered writing assistant enables Site Creator to quickly generate content tailored to various types of web pages. This service is useful for those launching a site and looking to produce clear, optimized, and relevant texts.
kDrive
On kDrive, artificial intelligence is deployed at two complementary levels to simplify document management.
On the one hand, an AI assistant accessible via Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.
Moreover, AI facilitates the automatic classification of files imported into kDrive thanks to an intelligent categorization system. By analyzing the content, kDrive can assign files to categories such as โadministrativeโ, โphotoโ, โpersonalโ, etc. This allows for quick sorting and better search, especially for files synchronized from different devices (computer, mobile).
On-demand AI with AI Tools
Infomaniak provides a platform that allows for easy integration of open-source models into custom projects. It is possible to leverage text analysis, content generation, translation, or other AI uses via on-demand calls. These services enable developers to benefit from high-performance AI without relying on closed or proprietary solutions.
Responsibilities of the parties
Data provided to the AI
- Infomaniak's AI is currently based by default on these models.
- Among them, Mistral, Whisper, DeepSeek, Llama, graniteโฆ
- When using a writing assistant, the messages and requests sent to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
- No data is processed or shared with a third party.
Data provided by the AI
- The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
- It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
- He must exercise his critical judgment and verify the information provided by the assistant with reliable sources when necessary.
- For example, if someone uses the model for crucial tasks such as medical, legal, or financial advice, they must take extra precautions to confirm the information provided by the model.
- In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.
This guide explains how to remove an email address currently accessed by your user account from the Web app Mail Infomaniak (online service mail.infomaniak.com).
Any operation (adding or removing an email address) performed from the Web app **Mail** Infomaniak will be immediately replicated on the mobile app Infomaniak Mail (this does not affect software/email clients like Outlook).
Detach an email address
To remove an email address currently being accessed:
- Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
- If necessary, click on the chevron โ to the right of the email address currently visible on the Web app Mail Infomaniak.
- Click on the action menu โฎ to the right of the email address you want to detach.
- Click on Detach this email address:
- Click on the red button to confirm the removal:
Detach an address in error
To remove an email address that is currently linked but whose password has been changed, simply click on the โ ๏ธ icon and then request the detachment of the address:
- Confirm the deletion in the same way as in point 5 above.
Refer to this other guide if you are looking for information about the permanent deletion of an email address and its content, and this other guide to link and view an additional email address.
This guide concerns the notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).
To be notified according to the specific email address
The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can choose to receive notifications for only some of your email addresses and not others.
To access the notification settings of the application, refer to point C of this other guide.
Troubleshoot an issueโฆ
โฆ on iOS
Check in the settings of the Infomaniak Mail mobile app that notifications are enabled for the email address in question:
... on Android
On Samsung devices with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification.
The solution is to enable the option โManage notification categories for each applicationโ from the main Android notifications page, by first clicking on โAdvanced settingsโ at the bottom of the window.
Go back to the notification page of the Infomaniak app and you will be able to tap on โNotification Categoriesโ to find the choice of specific notification by email address.
Receive all notifications
If you have enabled notifications for the app on your mobile device, you will receive a notification for each new message that arrives.
Troubleshoot an issueโฆ
If you see a new message arrive in your inbox, but it has not triggered any notification on your device, there may be multiple reasons for this.
- Start by opening the app to make sure it is working, update it if necessary.
- Open another application or turn off the device screen (if the Infomaniak Mail application is open, in the foreground, screen on, the device may not emit any notification).
- Send a new test message to your email address to trigger a notification.
- Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.
... on Android
- Have you waited for several dozen minutes? Indeed, quick notifications (like push) require going through a Google service to function, but some devices that do not use Google services (like Fairphone) may receive notifications at much longer intervals.
This guide details the rules to follow to send emails from Infomaniak to multiple recipients without it being considered as spam.
Preamble
- Infomaniak is a Swiss hosting provider governed by Swiss laws, federal laws (and general terms of use) which stipulate that before being added to an email sending list, potential recipients must have given their consent.
Getting the recipient's consent
For a user's subscription to a newsletter to be considered voluntary, the user must:
- To have entered their email address in a form dedicated to a specific topic.
- To have clicked on a validation link automatically sent after registration (point 1); this registration must only concern the subject specified at the time of registration.
- To be registered by the Newsletter system with the IP address and date.
This is called a double opt-in subscription.
The term "double opt-in" refers to a registration process in which a user takes two distinct actions to confirm their intention to receive communications, typically newsletters or marketing emails.
The owner of an email address can report any received message as spam at any time. Collecting subscriber sign-ups through double opt-in is therefore the only way to protect against a potential spam complaint.
What to do in case of a spam complaint?
As an email provider, Infomaniak must demonstrate its cooperation in the fight against spam and ensure that none of its customers are blocked/blacklisted by the email providers of potential complainants.
In case of a spam complaint, Infomaniak can therefore temporarily suspend deliveries and ask the sender of the message for proof of registration of the complainant; in this case, the complaint will become void.
However, the complaint will be justified if no proof of subscription is provided and Infomaniak may be forced to take measures: suspend the email address, the domain name or terminate the contract in case of recurrence.
How to comply?
If you wish to conduct email campaigns, make sure you have the information from point 3 above (IP address and registration date of each subscriber). This process ensures that the user has explicitly confirmed their desire to receive communications, thereby strengthening the legitimacy of the subscriber list and reducing the risk of spam or unauthorized sign-ups.
It is therefore recommended to build your list by inserting a contact form on your website that will ensure to collect the email addresses of your subscribers via double opt-in.
An unsubscribe link must also be visible and appear at the bottom of each of your newsletters.
This guide concerns Greylisting, a protective measure that is implemented on Infomaniak's mail servers.
How Greylisting Works
Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on the principle of temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.
1. Initial Reception
When a mail server receives an email, it records three elements:
- the sender's IP address
- the sender's email address
- the recipient's email address
2. Temporary Rejection
The server temporarily rejects the delivery of the email and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but that the sending server must try again later.
3. Retry
Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.
4. Acceptance
Upon retry, if the email comes from the same trio (sender's IP, sender's email address, recipient's email address) noted previously, the message is accepted and delivered to the recipient.
This guide explains how to transfer to Infomaniak a Gmail address hosted by Google. Refer to this other guide if you are looking for information on importing custom domain addresses.
Make your life easier! If needed, local partners recommended by Infomaniak can handle these procedures. Launch a free tender. They take care of everything, freeing you from the technical details.
Infomaniak prerequisites
- Have a Mail Service on your Infomaniak Manager.
- Have an available email quota or adjust it in advance if necessary.
Transferring emails from Gmail to Infomaniak
a. Recreate the email address(es) on Infomaniak
If you have many (10+) email addresses to create, follow this procedure for bulk creation.
Access the Infomaniak Mail Service and create the email addresses:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the relevant product.
- Click the blue button Create an email address in the top right corner.
- Enter the address (the part before the @ symbol) for example contact or michelle.
- Click the blue Continue button.
- Select I will consult the email address alone.
- Click the blue Continue button.
- Enter a password.
- Click the blue Continue button.
- Click the blue Finish button.
- Start again at point 3 above to recreate all the email addresses identically.
b. Import Gmail mail content to Infomaniak
Access the Infomaniak Mail Service and import your emails:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the relevant product.
- Click on the chevron โ in the right part of the blue Create an email address button.
- Click on Import emails (direct link).
- Click on Import my emails into a single email address.
- Enter the existing email address at Google.
- By specifying that your previous address is a @gmail.com address, the assistant will prompt you to log in to your Gmail account.
- Click on the "Sign in with Google" button that has appeared.
- Make sure you are connecting to the Gmail account involved in the email copy.
- Confirm that you allow the Infomaniak tool to connect to your account (automatic procedure).
- Once the popup is validated, you can choose which Infomaniak address to import your Gmail emails to (if necessary, refer to this other guide from point 7).
Labels and storage volume
The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.
Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client like Thunderbird):
Therefore, an email tagged in multiple Gmail folders may be counted multiple times during migration, which is why an account showing, for example, 6 GB in Gmail may occupy 18 GB once transferred to Infomaniak servers.
Adjust the application settings
As soon as you have ensured that the domain name associated with your email works with Infomaniak, change the settings of the software/email clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.
To finish
This guide concerns the setup of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).
Access the application settings
To open the settings of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) on your device:
- Tap at the top left of your inbox:
- Click on the Settings icon โ at the top of the panel that opened:
- You can manage the settings from the screen that appears:
a. Signature selection
If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature.
Then choose another signature from among those configured.
b. Application lock
This option allows you to protect the application with one of your device's lock methods, which allows you to stay logged into Infomaniak Mail with your user account but prevents access to Infomaniak Mail by a third party when the application is no longer among the open applications.
If your device has a fingerprint reader, you can use this method to activate the lock:
When reopening the application, authentication is required:
c. Notifications on the device
You can configure notifications for each of the email addresses linked in the application:
Also, refer to this other guide regarding mobile notifications.
d. Contact & calendar synchronization
For now, this synchronization is managed externally. Please refer to the assistant https://config.infomaniak.com/.
e. Conversion list density
The display mode can be compact, normal, or wide.
f. Theme
The theme allows you to choose a dark mode display or, conversely, a light display with black on white. This display can also be set based on the device's theme (thus allowing for any system setting that might change the display based on the time of day).
g. Accent color
The accent color is either blue or pink.
h. Swipe actions
Swipe actions allow you to define what operation Infomaniak Mail should perform if you swipe your finger across a message from right to left or from left to right:
The possible actions are:
- delete the message (it goes to the trash)
- archive the message (it goes into an archive folder)
- mark it as read or unread
- move the message (in this case, the folder list appears after a swipe)
- favorites (to activate tracking on the message)
- mark as spam
- quick action menu (also accessible from reading the message and offers to write a reply, perform a transfer, a deletion, a print, etc.)
It is also possible to select "none" to avoid operations that would not be desired if your device is not suitable for scanning:
i. Message display mode
Choose between a threaded display of messages (conversation mode) or individual.
j. Display external content
Choose between automatic or on-demand display of external content (images...).
Application language
The language is based on the language of your device on which the Infomaniak Mail mobile app is installed and not on the language set on your user account.
This guide helps you better understand the peculiarities that may arise in the display of emails when using various messaging applications and Infomaniak Mail apps.
Preamble
- It can happen that inconsistencies occur in the display of a list of emails contained within a folder (example: the Sent folder) Sent Messages) and that the messages sorted and considered as the most recent by one device will not be the same as those displayed when using another tool.
Understanding Unique Identifiers (UID)
UIDs (Unique Identifiers) are unique identifiers assigned to each message in an IMAP mailbox. They are used to uniquely identify each message, regardless of changes made to folders or the messages themselves. UIDs are particularly useful for managing and synchronizing emails across multiple IMAP email clients/software:
- Each email is assigned a unique UID at the time of its creation in a mailbox; this UID does not change as long as the email exists, even if its content or metadata is modified.
- UIDs are typically sequential, which means that more recent messages generally have higher UIDs.
- During email synchronization, IMAP email software/clients can use UIDs to determine which messages are new, modified, or deleted since the last synchronization; this allows for efficient email management without having to download and compare all messages.
- Depending on the tool used, to display them in the order they were received, messages can be sorted by their receipt date or by UID.
Do not confuse with:
- Message Sequence Number (used for temporary operations based on the current position of the messages)โฆ
- Message-ID (RFC 5322) (used to uniquely identify messages across different servers and email clients)โฆ
- X-Message-Id (server-specific and used for internal tracking purposes)โฆ
- Thread-Index and Thread-Topic (used by Microsoft applications for tracking conversation threads)โฆ
- GMail Unique Identifiers (specifically used by Gmail to manage messages and conversation threads)โฆ
IMAP applications and Infomaniak Mail app
The issue may appear in this form at the server command level:
758 - date.sent: 2017-10-11 23:15:26 (+0100)
757 - date.sent: 2017-10-11 15:00:55 (+0100)
756 - date.sent: 2017-10-11 14:39:28 (+0100)
(...)
742 - date.sent: 2018-01-17 00:40:21 (+0000)
741 - date.sent: 2018-01-17 00:30:33 (+0000)
740 - date.sent: 2018-01-17 00:26:07 (+0000)
(...)
51 - date.sent: 2022-10-07 16:39:16 (+0100)
50 - date.sent: 2023-06-13 10:15:00 (+0100)
49 - date.sent: 2023-06-07 12:11:35 (+0100)
Here, it is observed that emails from 2017 have a higher UID (758, 757, ...) than emails from 2023, which are more recent. The UIDs must have been reassigned for some reason or another over the course of this email account's existence (moves, copies, imports, etc.).
Depending on how the email tool sorts messages, an email from 2017 may appear among recent messages while an email from 2018 will not be loaded immediately. This is particularly true for Mail Infomaniak which loads emails in series based on the UID (this is subject to change).
Therefore, to resolve any inconsistencies, it is recommended to use an IMAP email software/client like Thunderbird on a computer, which will allow you to quickly and efficiently sort all the messages in a specific folder, based on the email date, as the application will display all the messages present on the Infomaniak server.
This guide offers several solutions to quickly delete a large number of emails contained in an email address hosted by Infomaniak. Note that the size of your mailbox is not limited.
Delete emails in bulkโฆ
โฆ from the Infomaniak Web Mail app
- Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
Display the maximum number of items loaded at once:
To empty the inbox, select all visible items on the screen and click on the Trash icon to send them to the trash:
- Repeat this process on all pages.
- Apart from the inbox, folders can be emptied in a few clicks:
- Warning: Emails are deleted without going through the trash, as if you were deleting the folder itself โ only a restoration can allow for possible recovery.
You can also delete the email address within a Mail Service, then recreate it. It will then be completely empty.
โฆ from an IMAP email software/client
A solid solution is to configure the email address in an IMAP email client software, which will allow you to select all messages (without pagination) and thus make deletion easy and quick:
- Install Thunderbird (or any other email application on your device).
- Add your email address by entering its password.
- Wait for the inbox to load.
- Select all messages.
- Click on Delete.
- It is done, you can remove the application if you wish.
Special case: struck-through messages
To permanently delete any traced/strikethrough emails appearing in your software/email client or on Mail Infomaniak:
- Microsoft Outlook
- go to the Edit menu -> Empty Deleted Items (in English, you should have a Purge menu)
- Apple Mail
- go to the menu BAL -> Erase deleted items
They will then disappear from the Mail Infomaniak interface as well.
This guide explains how to set up a different sending and reply address than the email address used on the Infomaniak platform.
COMPATIBILITY my kSuite โโ | my kSuite+ โโ โโ= Offer compatible | โโ= Not available |
Preamble
- This is useful for working with one of your mail aliases or synonym domains.
- This will work with the Infomaniak Web app Mail (online service mail.infomaniak.com) as well as with most email software/clients.
- However, note that: there is no link between the settings entered in the Signature section of Infomaniak Mail and the email software/clients.
- Each email software/client has its own settings, and you can, for example, set a different reply address within each of the respective tools (read to the bottom of this guide).
Setting up the sending address on the Infomaniak Web Mail app
Prerequisites
- The secondary email address that can be used must have been added as:
- โฆ or as a mail alias (example:
aa@
instead ofanna.alpha@
) but special aliases excluded, - โฆ or synonym domains (example:
@short-dom.xyz
instead of@my-super-long-domain.xyz
).
- โฆ or as a mail alias (example:
To access the sending address options:
- Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
- Click on the Settings icon โ at the top right of the interface.
- Check or select the relevant email address from the dropdown menu on the left sidebar.
- Click on โSignature.
- Click on the action menu โฎ to the right of the current signature.
- Click on the pencil โ icon to edit the current signature.
- OR ELSE create a new signature:
- Click on Show advanced settings:โ
โ
- The addressโฆ
- โฆ from allows you to set the address that will be mentioned as the sender in the inbox of your recipients.
- โฆ reply allows you to receive future replies to your sent emails (return-path) to a different address (among the choices specified in the prerequisites above)โฆ
- โฆand if you write a message following a response obtained on this alias, the signature allowing sending with this alternative identity will be applied instead of the signature defined by default.
- Confirm with the blue Save button (if it remains grayed out, make sure all fields are filled in, especially the full name field):
- Compose a new message by selecting the corresponding signature:
In the example above, the sending address has been modified but not the reply address. This gives the expected result with the recipient (it is enough to look at the headers of the received message to prove it).
Add the same secondary address to an email client, the effect will be the same.
Configuring the sending address on an email client
It is possible to configure a mail software/client with any existing email address, even if it exists as an alias in your Service Mail. The sending will be done in the same way as with an address defined as the "main" mail.
Example in the software Betterbird (a fork of Thunderbird):
- Add an account in Betterbird with the correct mail parameters related to the alias:
- Compose a new message.
- Once received, the message is correctly described as being sent from an address that you will know is an alias:
This guide explains what the "External" email label means, which appears on the Web app Mail (online service at mail.infomaniak.com) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:
External email notice
The "External" label appears in the following cases:
- The sender's domain name (or alias) does not match that of the email address configured in Mail.
- The sender is not part of the contacts (including suggested contacts).
- The email comes from an address hosted outside the Organization.
It will display as unknown" instead of โ externalwith some free offers like my kSuite.
Enable or disable the mention
You can activate or deactivate the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the relevant product.
- Click on Global Configuration in the left sidebar
- Click on the Security tab.
- Turn the toggle switch on or off:
This guide explains how to connect the desktop app New Outlook (desktop application on Windows, replacement for Microsoft Courrier and Windows Mail) to an email address hosted at Infomaniak.
If you encounter any issues with this version of Outlook, refer to the INFORMATIONS IMPORTANTES chapter at the bottom of this guide.
Add the email address to the application
Prerequisites
- Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
- Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnosis is correct.
To set up the email application:
- Open the application.
- If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4):
- Click on Add an account:
- Enter the email address to connect.
- Click on Continue:
- Enter the email password.
- Click on the button More.
- Check and complete any missing information by scrolling down if necessary:
- Check and complete the missing information.
- Click on Continue:
- Take note of and go through the various Microsoft information windows:
- There you go, your email address is now configured in the application:
Recommended settings
- Incoming IMAP server = mail.infomaniak.com
- IMAP Port = 993 (with SSL)
- Outgoing SMTP server = mail.infomaniak.com
- Port SMTP = 465 (with SSL)
- Username = the full & complete email address ( ? )
- Password = the one assigned to the email address you want to check ( ? )
- Authentication required for sending emails:
- It is activated in the SMTP settings of your application.
- Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.
Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.
Important information
Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:
- Some information from your account may be used by Microsoft for centralized management and better synchronization experience.
- According to some users, it would even be mandatory to have a Microsoft Cloud account to use classic IMAP.
If you want to have total and local control over your emails, consider using third-party email software/clients (such as Thunderbird for example) that allow for more direct storage.
Password
If you are unsure about your email password, the troubleshooting guides help you resolve any issues:
- Familiarize yourself with the solutions provided in this other guide regarding email in general.
- This other guide is more specifically about Outlook.
โฆ and if your Outlook stops working after a change to your email password, refer to this guide.
This guide explains how to increase your productivity with the Web app Mail Infomaniak (online service mail.infomaniak.com) by using its keyboard shortcuts, functions that allow you to perform certain actions without using the mouse cursor.
Enable or disable shortcuts
To enable or disable keyboard shortcuts across the entire Mail Infomaniak interface:
- Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
- Click on the Settings โ icon at the top right of the interface.
- Click on Shortcuts.
- Enable or disable the use of shortcuts:
Display all available keyboard shortcuts
To see the existing and possible shortcuts:
- Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
- Press the key combination SHIFT+ALT+H (OPTION+SHIFT+H on macOS) to display the corresponding help (or read the chapter above).
- Scroll through the list of shortcuts from this tab.
Keyboard shortcut examples
Here are a few keyboard shortcuts (refer to the chapters above to go directly to the complete list):
Keyboard shortcuts | Definition | Action |
---|---|---|
SHIFT +ALT +H | Keyboard shortcuts list | Allows you to display the complete list of keyboard shortcuts available in the Webmail. |
! | First message | Allows you to select the first message in the current folder |
SHIFT +LT +A | All messages | Allows you to select all messages in the current folder |
DOWN | Next message | Allows you to move the cursor to the next message. |
UP | Previous message | Allows you to move the cursor to the previous message. |
LEFT | Return to the list of messages | Allows you to return to the list of messages |
SHIFT +CLICK | Select multiple messages | Allows you to select multiple messages in a row |
CMD /WINDOWS +CLICK | Select/Unselect a message | Allows you to select/deselect a message |
SHIFT +R | Reply to the message | Allows you to reply to the sender of the message |
SHIFT +ALT +R | Reply to all | Allows you to reply to the sender and all the people in copy of the message. |
SHIFT +ALT +N | New message | Allows you to create a new message |
SHIFT +ALT +DEL | Deletes the selected messages | Allows you to delete all selected messages at once |
SHIFT +ALT +E | Archive the message | Allows you to file the message in the archive folder |
This guide explains how to block / blacklist email addresses or entire domains so that you are no longer bothered by specific unwanted emails in your Infomaniak mailbox.
You will learn that it is also possible to allow / whitelist addresses to bypass the anti-spam filter of your Infomaniak mailbox.
Preamble
- In addition to the Infomaniak anti-spam filter which eliminates the majority of unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill in as you wish:
- blocked senders:
- blocked emails and domains are then directly treated as spam
- authorized senders (authorized to bypass the anti-spam filter):
- authorized senders and domains will no longer be filtered by the anti-spam filter
- the list of authorized senders is only active on the original recipient of each message; if the message is sent to an address abc@domain.xyz and then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
- blocked senders:
- These lists are specific to the email address on which the operation is performed.
- A Service Mail administrator can also apply these lists to the entire Service Mail, via the global configuration of a Service Mail (refer to this other guide).
A. Address/domain formats that can be used
As indicated in points 5 & 6 below, you can enter email addresses and/or domain names that will then be blocked or authorized on your mail.
To refine the precision of your filtering requests, the system supports partial searches through the use of wildcard characters *
and ?
. This character will automatically substitute any sequence of characters at its position, thus allowing flexible matches on incomplete strings.
Here are a few examples of how to enter entries, for which you must of course replace the example domain (the-spam-domain.xyz) with the one that is bothering you:
Block all email addresses from a domain name
*@the-spam-domain.xyz
or toto*@the-spam-domain.com
โฆ
Block a domain and all its subdomains
toto@*the-spam-domain.xyz
or toto@*
โฆ
B. Manage blocks or authorizations from the Infomaniak Web Mail app
Prerequisites
- Permission to manage security: if you had been invited to the Mail Infomaniak Web app (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.
To block or allow senders from the Mail Infomaniak Web app (online service mail.infomaniak.com):
- Click here to access the Mail Infomaniak Web app (online service mail.infomaniak.com).
- Click on the Settings icon in the top right corner.
- Check or select the email address concerned in the dropdown menu of the left sidebar.
- Click on Security:
- To add a blocked sender (blacklisted), click on the Add an address button in the Blocked address box:
- To add an allowed sender (whitelisted), click on the Add an address button in the Approved address box:
- Fill in the fields as desired and/or according to the format indicated in point A above.
You can also block a sender directly from the received email:
- Click here to access the Mail Infomaniak Web app (online service mail.infomaniak.com).
- Open the message from the unwanted sender.
- Click on the โฎ icon in the top right corner of the open message.
- Choose Block sender to add them directly to the list of blocked addresses:
If necessary, remove the address by returning to the Security tab.
C. Manage blocks or allowances from Mail Service
To block or allow senders from a Mail Service:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product concerned.
- Click on the email address concerned.
- Click on the tab Security or from the left sidebar on Security:
- To add a blocked sender, click on the button Add an address in the Blocked address box.
- To add an allowed sender, click on the button Add an address in the Approved address box.
- Fill in the fields as desired and/or according to the format indicated in point A above.
Alternative
To manage your incoming mail, you can also use mail filters.
This guide explains how to regain access to Infomaniak services (manager.infomaniak.com and mail.infomaniak.com among others) in case of issues with the mobile app kAuth (application for iOS/Android smartphone or tablet) if you chose this security method when activating 2FA (two-factor authentication).
Before changing your mobile device
If you plan to change your iOS/Android device on which the app kAuth is installed, before doing soโ:
- Log in one last time with 2FA on the Infomaniak Manager.
- Temporarily remove security (or change the verification method to receive a code by SMS, for example).
- Then, on the new device, install and open the mobile app kAuth to re-authenticate with 2FA via kAuth!
After changing your mobile device
If it's too late and you didn't follow the method above, check in the mobile app kAuth to see if your account is still present; it may be that you are no longer receiving the notification requesting connection authorization YES / NO and in this case:
- Open the mobile app kAuth (app for iOS/Android smartphone or tablet) on your device.
- Tap on the relevant account.
- Note down the temporary code that appears.
- Enter this code on the login page for the Manager.
- Once logged in, disable two-factor authentication.
- Then reconfigure the double authentication by choosing kAuth and adding your account to the mobile device which will reactivate the notifications.
If it's too late, and no account is displayed in the mobile app kAuth, there's no point in calling Infomaniak or adding your account in the app (without having followed the first explanation at the top of this guide), the registration will loop since a code will be requested...
And in this case, no choice, you will have to provide a certain number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:
- Click here to access the Infomaniak Manager login page.
- Enter the username and the correct password.
- When prompted for additional authentication, click on the alternative methods:
- Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
- Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
- Follow the procedure to the end and wait:
This guide explains how to quickly share by email content present on the online version of kDrive, accessible via web browser.
Share by email from kDrive
You can send an email with a file (or rather a link to a file, as the email will not contain an attachment) from your kDrive:
- Click here to access the kDrive web app (online service kdrive.infomaniak.com).
- Right-click on the file/folder in question or click on the action menu โฎ to the right of the item in question.
- From the dropdown menu that appears, choose to share the item by email:
- Choose which address (from those currently linked to your web app Mail) to send the file from.
- Click on Continue:
- The web app Mail opens in the browser and the body of the message automatically contains the links to the shared contentโฆ
- By selecting the file directly from Mail, the principle is the same except that you will have an additional possibility, that of sending the file itself (the file will be sent in the state in which it is at the moment you select it - there is no longer any notion of collaboration / sharing as is the case if you share a link to the file on the kDrive):
- By selecting the file directly from Mail, the principle is the same except that you will have an additional possibility, that of sending the file itself (the file will be sent in the state in which it is at the moment you select it - there is no longer any notion of collaboration / sharing as is the case if you share a link to the file on the kDrive):
Invite to collaborate on the file
For documents with Office file extensions such as .docx
, .xls
, etc., it is recommended to perform a standard share of the document (see the image below) which allows you to authorize the modification of the document if you wish:
- If you allow the modification of the document from kDrive, the user will be able to collaborate (with or without prior registration) that is to say modify in their browser and then save the document you have shared:
This guide helps you find the public IP address of your device, which can be useful for certain support requests, among other things.
Display the public IP address on the connected device
Click here to obtain the public IP address of your device in IPv4
and IPv6
format.
Alternative methods
Visit ipinfo.io or ifconfig.me.
... on macOS
- From a terminal application (command line interface, CLI) on your device, run the command
curl ifconfig.me
and press enter. - The displayed address is the public IP address of the computer.
Do not forget that this address can change periodically, especially if the router restarts or if the internet service provider uses dynamic IP address allocation.
To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org
...