This guide covers the notifications you can receive with the Infomaniak Mail mobile app (for iOS / Android smartphones or tablets).

Be notified according to the specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can choose to receive notifications only for certain email addresses and not others.

To access the notification settings of the application, refer to point C of this other guide.

Resolve an issue…

… on iOS

Check in the settings of the Infomaniak Mail mobile app that notifications are enabled for the email address in question:

… on Android

On Samsung devices with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification.

The solution is to enable the option “Manage notification categories for each application” from the main Android notifications page, by first clicking on “Advanced settings” at the bottom of the window.

Then go back to the Infomaniak app notifications page and you can press “Notification categories” to find the specific notification choice by email address.

Receive all notifications

If you have authorized the app notifications on your mobile device, you will receive a notification for each new incoming message.

Resolve an issue…

If you see a new message arriving in your inbox, but this one has not triggered any notification on your device, the reasons can be multiple.

1. Start by opening the application to make sure it is working, update it if necessary.
2. Open another application or turn off the device screen (if the Infomaniak Mail app is open, in the foreground, screen on, the device may not emit any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.

… on Android

1. Have you waited for several dozen minutes? Indeed, fast notifications (push type) require going through a Google service to work, but some devices not going through Google services (like Fairphone), notifications can arrive at much longer intervals.