This guide explains how to download an email from the web app Mail Infomaniak (online service mail.infomaniak.com)‍.

Preamble

• You will obtain a file in .eml format on your hard drive, compatible with all software/email clients.
• To download the message to kDrive, refer to this other guide.
• To share it publicly, refer to this other guide.

Download an email...

… from the Mail Infomaniak web app

To save an email from the web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the opened email.
4. Select Download:
    
   

… from the Infomaniak Mail mobile app on iOS / Android

This feature is not available for the time being.

… from the Thunderbird email client

The Save as... function of an email software like Thunderbird allows you to achieve the same result:

1. Open the software Thunderbird.
2. In the inbox, right-click on the message to save.
3. Choose the location to save the .eml file.

This guide explains how to connect the Outlook 2010 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to set up an email account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP Server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the email application Microsoft Outlook for Mac (version 16.80 for macOS) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to connect.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Click on Synchronize via IMAP (without Microsoft Cloud):
   
7. Check and complete the missing information by scrolling down if necessary.
8. Click on Add account:
   
9. Understand and go through the various Microsoft information windows:
   
10. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to report a phishing attempt you may be a victim of.

Introduction

• Phishing is a fraudulent attempt to obtain sensitive information deceitfully.
• Generally, the victim receives an email that appears to come from Infomaniak, their bank, or a trusted organization, indicating that an issue has occurred with their account or in their daily life:
  
   
• The goal of this identity theft is generally to get the user to voluntarily go to a page and share private information that will then be exploited for various purposes, mainly financial.

Report a Phishing Email

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail indicator.

Next:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Open the phishing message
3. Click on the action menu ⋮ on the right.
4. From the menu that appears, select Report as phishing
:
   
   
    
5. Confirm sending for processing.
6. Delete the email

Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the information needed to process the scam report.

In case of a more serious issue (when the message is directly sent to you by an acquaintance or contact, and not as part of a mass mailing) it is recommended to contact an organization such as www.report.ncsc.admin.ch.

This guide explains how to add or modify one or more SPF records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak but your website is hosted with another provider (Wix for example) you probably manage the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on the subject.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce spam.

It indicates which server is or is not allowed to send emails for a domain.

If the SPF fails for an email, this means that it was not sent from an authorized server/ IP address by the administrator of the sending domain.

The email is then considered as spam.

Moreover, Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

You can also decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if the sender is not listed in the SPF but flags it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add a SPF via a TXT record

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple SPF

If you use other mail providers in addition to Infomaniak, you must obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPF to merge:

• Infomaniak's: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the final SPF to be inserted into your DNS zone must be in the following form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from your domain's DNS zone! Any DNS addition or modification can take up to 48 hours to propagate.

SPF quantity limits

Multiple SPF records are limited to a maximum of 10 inclusions.

The Infomaniak SPF already includes 4 entries:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The global security tool on the Infomaniak Manager allows for easy verification and correction of any problematic records.

In case of a problem, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or any other issue that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains how to save an email directly to your kDrive from the Infomaniak Web Mail app (online service mail.infomaniak.com). You can thus save in 1 click a message received on an address of your Infomaniak Mail Service, in .eml format readable directly within your kDrive interface.

Add an email to kDrive

To export the email of your choice to your kDrive:

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Open the email you want to save.
3. At the top right of the relevant email:
   1. Click on the kDrive folder icon to Add to kDrive.
   2. If the icon is not visible, click on the action menu ⋮ and choose Add to kDrive:
      
4. Choose the kDrive (from those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the extension .eml to be able to read it directly in the kDrive interface:
   
5. Click the Add button…
   1. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email's save location.
   2. The saved email can be viewed in kDrive as if you were reading it directly in Mail:
      

Learn more

• Export all emails from an email address
• Export the attachments from an email

This guide explains how to be notified when new emails arrive with the web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• Mail Infomaniak is compatible with web browsers (Chrome, Firefox, etc.) that offer visual alerts for incoming messages in the background.
• The mobile app Infomaniak Mail (iOS / Android) also offers to use the notification capabilities of your mobile device.

Display a notification in the browser

To enable browser notifications when a new message arrives:

1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Browser in the left sidebar.
4. Turn on the toggle switch to Show a notification when new emails are received:
   

To remove this feature, turn off the toggle button. You will also need to revoke notification permissions directly in the browser (see the publisher's documentation).

Allow browser notifications…

... on Safari

1. Open Safari.
2. Click on Preferences and select Websites then Notifications.
3. Search for the site mail.infomaniak.com and select Allow.

For more information, consult the Apple documentation.

… on Firefox

1. Open Firefox.
2. Go to the main menu in Preferences or Settings.‍
3. Go to Privacy and Security in the left panel.
4. Scroll down to the Permissions section.
5. Click on the Settings button to the right of Notifications.
6. Search for the site mail.infomaniak.com and select Allow.

For more information, consult the Firefox documentation.

… on Google Chrome

1. Open Google Chrome.
2. Click at the top right on the More menu ⋮ > Settings.
3. Go to Privacy and security, then click on Site settings.
4. Click on Notifications and choose to allow notifications:
   • Allow a site: next to the Allow option, click on Add. Enter the URL: https://mail.infomaniak.com, then click on Add.

For more information, consult the Google Chrome documentation.

… on Microsoft Edge

1. Open Microsoft Edge.
2. Click on the menu at the top right, then click on Settings.
3. Go to the Cookies and site permissions menu.
4. Click on Notifications:
   • Allow a site: next to the Allow option, click on Add. Enter the URL: https://mail.infomaniak.com, then click on Add.

This guide explains how to display and forward the headers of an email.

Preamble

• An email consists of a header (header) and the actual content of the message (body, body text).
• Most email software/clients do not directly display the headers, but showing or forwarding them allows Infomaniak support to identify the issues encountered.
• The headers of an email provide various information such as:
  • the sender
  • the recipient
  • the date
  • the subject
  • The servers involved in the transmission between the sender and the recipient
    
    
     

Display the headers…

... on Mail Infomaniak

To display the headers of an email from the Mail Infomaniak interface:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the relevant message and click on the action menu ⋮ on the right.
3. From the menu that appears, select View headers:
   

To display the headers if you are using an external mail application, refer to this other guide.

Forward the headers of an email

To forward the headers of an email, in response to a support request or to the recipient of your choice, either…

• … copy-paste the headers displayed according to the method above.
• … forward the email.

However, for the headers to be present, it is essential to forward the message not in the body of the message but as an attachment only. The email attachment will be in principle in the .eml format and this file contains all the necessary headers.

A third method for complete email transmission is explained in this other guide.

This guide explains how to connect the email application Outlook (Microsoft 365 MSO) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on File.
3. Click on Add account.
4. Enter the email address to connect.
5. Click on Connect.
6. Choose IMAP:
   
7. Check and complete the missing information by scrolling down if necessary:
   
8. Click on Next.
9. Enter the password for your email address.
10. There you go, your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to add or modify a sender name that will be used when sending your emails from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Introduction

• This full name (usually a first and last name) is linked to your email address.
• It appears instead of or next to your email address for the recipient of your email.
• Note that if he has already added you to his address book with a name/first name, that is probably what will be displayed for him.

Default behavior

By default, without any particular configuration or signature, no name/first name will be displayed when you use the messaging service. You are writing a new message:

The message is received in this format:

Add / modify the sender's name

To access the full name for your Infomaniak mail:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on Signatures.

If a signature already exists, click on the action menu ⋮ to modify it and read point 5 below:

Otherwise, if no signature exists yet:

1. Click on Add:
   
2. Select a model.
3. Click on Continue:
   
4. Enter the name to designate your signature model.
5. Enter the name you want to display next to the email address when sending emails.
6. Click on the button Create the signature:
   
7. Go back to the messaging interface:
   

Behavior after editing the signature

You are writing a new message:

The message is received in this form:

Refer to this other guide if you are looking for information on editing Mail signatures and the behavior of the full name among the different users of a signature template.