Knowledge base
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This guide explains how to be notified when new messages arrive. Mail Infomaniak is compatible with web browsers (Chrome, Firefox, etc.) which offer visual alerts when a message arrives in the background.
Show a notification when receiving new emails
To enable browser notifications when new incoming messages arrive:
- connect to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface
- click on General
- go to Browser Interaction
- enable the checkbox to Show a notification when receiving new emails
- click on Save
To remove this feature, uncheck the box and save. It will also be necessary to remove the authorization to notify in the browser directly (see the publisher's documentation).
Allow browser notifications
Safari
- open Safari
- click on Preferences and select Websites then Notifications
- search for the email site .infomaniak.com and select Authorize
For more information, see the Apple documentation
Firefox
- open Firefox
- go to the main menu in Preferences or Settings
- go to Privacy & Security in the left panel
- scroll down to the Permissions section
- click on the Settings button to the right of Notifications
- search for the email site .infomaniak.com and select Authorize
For more information, see the Firefox documentation
Google Chrome
- open Google Chrome
- click at the top right on the More menu > Settings
- Go to Privacy & Security , then click Site Settings
- click on Notifications and choose to allow notifications:
- Authorize a site: Next to Authorize , click Add. Enter the URL: https://mail.infomaniak.com, then click on Add.
For more information, see the Google Chrome documentation
Microsoft Edge
- open Microsoft Edge
- click on the menu at the top right then click on Settings
- go to the Cookies and site authorizations menu
- click on Notifications:
- Authorize a site: Next to Authorize , click Add . Enter the URL : https://mail.infomaniak.com , then click on Add .
This guide explains how to copy or move contacts between Infomaniak address books.
Copy or Move a Contact
For this:
- Log in to Infomaniak Contacts (contacts.infomaniak.com) from a web browser like Brave or Firefox
- Click on the action menu â‹® to the right of a contact to choose copying or moving the contact to the desired location using an assistant
You can also click and hold the mouse on the far left of a contact's line to copy or move a contact (or multiple contacts if you select them beforehand) to the desired address book on the left sidebar:
The default behavior when moving a contact record from the address book to another folder or address book is "move".
By pressing the keyboard key you usually use to copy files on your computer (usually the ALT key) while dragging them from one place to another, you will be able to "copy" contacts instead of moving them.
This guide concerns files attached by your correspondent, which end up in the winmail.dat format when they arrive in your email address managed by Infomaniak.
These are in no way dependent on the incoming or outgoing email provider. It is a specific issue with Microsoft, as indicated on their support page or this page (in English).
What is winmail.dat?
The problem of attachments in "winmail.dat" format is quite common and can occur when sending emails from Microsoft email clients such as Outlook. The "winmail.dat" format is used to encapsulate formatting information, attachments, and contacts in the message. However, this can cause problems when recipients use other email clients that cannot interpret this format correctly.
Resolving the Attachment Reading Issue
Ask the sender to:
- Resend the message without using the "winmail.dat" format, using a standard email format such as HTML or plain text format when sending messages and/or disabling RTF formatting in Outlook settings before sending the email:
- Disable sending in RTF format for recipients who are not on Microsoft email clients. To do this, they should open your contact card in their address book, go to the "Email Address" tab, and select "Send using Plain Text only"
- Compress the attachment into a standard zip file before sending it
- Use another software to send their message, such as Thunderbird, for example
If you do not wish to contact them:
- Use websites and free online tools to decode the content and convert the "winmail.dat" file into a more or less readable format
This guide explains how to display and transmit the headers of an e-mail.
What are email headers?
An e-mail is composed of a header (header) and the actual content of the message (body, body of the text). The headers of an e-mail provide different information such as:
- the sender
- the receiver
- the date
- the object
- the servers involved in the transmission between sender and receiver
Most messaging software does not directly show the headers, but displaying or transmitting them then allows Infomaniak support to identify the problems encountered.
Show headers
To display headers with Mail (mail.infomaniak.com):
- click on the action menu â‹® at the top right of the email concerned
- click on Show headers
To display the headers if you use an external mail application, read this guide (click here).
Send email headers
To send the headers of an e-mail, in response to a support request or to the recipient of your choice, either:
- copy/paste the headers displayed using the method above
- forward the email message
However, for the headers to be present, it is essential to transfer the message not in the body of the message but as an attachment only. The email attachment will normally be in .eml format and this file contains all the necessary headers.
This guide details the sending limitations specific to Free E-mail Infomaniak free messaging @ik.me (+ etik.com, etc.)
Paid offers
The email addresses available from our Mail Service offers allow you to send more messages per day to a greater number of unique recipients at once.
For sending emails to a large number of recipients, we recommend our Newsletter tool.
Limitation of the free offer
- offer limited to one address per account (linked to a European telephone number)
- only available for Europe/OECD countries (listed below)
- obligation to provide a valid mobile phone number to confirm registration
- limited daily email sendings
- limited number of unique recipients per message
View used storage and free up space
List of countries
- Germany
- Australia
- Austria
- Belgium
- Canada
- Chile
- South Korea
- Denmark
- Spain
- Estonia
- UNITED STATES
- Finland
- France
- Greece
- Hungary
- Ireland
- Iceland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Mexico
- Norway
- New Zealand
- The Netherlands
- Poland
- Portugal
- Slovak Republic
- Czech Republic
- United Kingdom
- Slovenia
- Sweden
- Swiss
- Türkiye
This guide details what can be searched for on the Mail Infomaniak interface and its related tools. To search on kDrive, read this guide.
Mail Infomaniak for Web Browser
You can perform a global search (among all directories) either in the body of the message, in its subject, among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first. Advanced search is accessible from the chevron to the right of the search field at the top of your Mail:
To trace an email or know its activity, you can also search in the logs of an email address.
Contacts, the address book part of Mail
You can search for an address book, a group, a person among your contacts using the search field at the top of your Infomaniak address book:
Calendar, the calendar/agenda part of Mail
You can search for calendars, events including among their description and the people related to them:
This guide explains how to get event reminders from Infomaniak Calendar on a chat system like kChat or Slack.
This feature will allow you to be notified in the chat thread of your choice when an event is approaching.
What is a webhook?
The webhook system is a method for one application or service to send information to another application or service in real-time in a secure and authenticated manner.
Setting up the webhook in Calendar
To add the webhook from your chat system to Calendar:
- Log in to Calendar (calendar.infomaniak.com), the calendar/agenda part of Infomaniak Mail, using a web browser like Brave or Firefox
- Click on the icon at the top right of the interface
- Click on the Add a webhook button (under Custom notifications)
- Configure:
- (A) A name for easy identification of the webhook when you add reminders
- (B) The URL of the webhook (obtained from your chat system - examples are provided below in the FAQ)
- (C) The elements (automatically taken from your event and/or added manually here) and their arrangement in the message that will be sent:
- Insert %subject% to include the event's subject
- Insert %date% to include the event's date
- Insert %description% to include the event's description
- Insert %location% to include the event's location
- Click Save
Create an event with chat reminders
Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:
- Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Firefox
- Create a new event
- Click at the bottom right to show the additional fields
- Add a reminder
- In the dropdown menu, select the configured webhook
- Save the changes
You will now receive a reminder in the chat associated with the webhook.
Examples of obtaining a webhook
kChat
- Open the kChat application
- Go to the Integrations section
- Click on Incoming Webhooks:
- Click on Add at the top right
- Complete the required information to create the "bot" that will post reminder messages in kChat in the channel of your choice:
- Save to obtain the webhook URL:
- Create the custom notification in Calendar (read above if necessary):
- Select your custom notification when adding a reminder to your event:
Slack
- Open this Slack page and authenticate with your Slack credentials
- Choose the channel where your reminders will appear (e.g., @slackbot or #general)
- Save to obtain the webhook URL
Create other webhooks to set reminders in other chat threads.
Customize Slack reminder messages
You can freely use Slack's formatting options in your notifications. For example:
Don't forget to `%subject%` for %date%.
Mark the date: %description%.
Event location: %location%
This guide explains how to import a calendar/schedule on Calendar.
Importing a calendar via a URL
You can display an existing calendar in Calendar that is managed externally. It will be automatically updated every hour via the URL you specify:
- Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
- Click on ⊕ (More) in the left sidebar
- Click on "From URL"
- Paste the URL of the calendar to be imported and check I want to subscribe to this calendar
- If necessary, choose the organization where the calendar will be imported
- Click on Import Calendar
You can also go directly through one of the organizations you are part of:
- Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
- Click on the action menu â‹® on the right of the organization in the displayed table
- Click on "From URL"
URL of a Google calendar
The "secret" URL of a Google calendar, which you can paste in step 3 above, is found in the settings of the Google calendar:
- Click on the action menu â‹® on the right of the relevant Google calendar
- Click on Settings and sharing:
- Scroll down the page until you get the secret iCal URL and click on the icons to view and/or copy the URL:
- Paste the URL following the procedure in step 3 of the previous chapter above
The calendar will be visible and regularly display any updates made, although it is not possible to edit it directly from the Infomaniak interface; it is a "unidirectional synchronization" with Google.
Importing a calendar via .ics
To access the Advanced Actions for importing, exporting, and restoring a calendar:
- Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
- Click on Advanced Actions in the left sidebar
- Click on Import
- Load the .ics file corresponding to the export from your previous provider
You can choose in which existing calendar to import the events or create a new schedule.
Exporting data from the previous provider
Here are guides provided for reference on exporting a calendar from a third-party provider, which will allow you to re-import this data with Infomaniak:
- Apple Mail
- Gmail
- Outlook (section Publish > ICS link)
- Yahoo
- Proton
- Thunderbird
Mail Infomaniak is compatible with browsers that offer to set a default mail provider (Brave, Chrome, Firefox, etc., except for Safari).
Set up Infomaniak Mail as Default
To make Mail Infomaniak your default mail client on your computer:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the gear icon in the top right corner of the interface
- Click on Browser
- Click on Set Mail as Default
- Follow the instructions provided by the browser being used (a notification should typically appear at the top of its window)
If You Encounter Issues
To resolve issues with using Mail as the default mail client, follow the manual instructions of your usual browser:
Firefox
- Open Firefox
- In the menu bar, enter about:preferences
- In the side panel, go to General, then Applications
- In the "Type and Content" column, select mailto
- Click on Always ask and select "mail.infomaniak.com" as the mail handler
Google Chrome
- Open Google Chrome
- In the menu bar, enter chrome://settings/handlers
- In the side panel, go to Privacy and Security
- In the Protocol Handler, select "mail.infomaniak.com" as the mail handler
This guide explains how to modify the sender name that will be used when sending your emails from Infomaniak Mail.
This full name (usually a first name and last name) is linked to your email address and is displayed instead of or alongside your email address to the recipient of your email.
Note that if the recipient has already added you to their address book with a name/first name, it is likely that this name will be displayed for them.
Modify the Sender Name in Mail
To access the full name for your Infomaniak mailbox:
- Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface.
- Click on Email Addresses.
- Check or select the relevant email address from the drop-down menu.
- Click on Signatures (in the Email Address Settings section)
- Enter the Full Name line with simple alphanumeric characters
- Save your changes.
The default full name used when there has never been a signature configured in your Mail is that of the Mail account itself. Once a signature is set, the name on it will be used.