This guide explains how to forward one or more already received emails to a recipient, by placing them either…

• … in the body of a new message directly,
• … as an attachment (this allows you to forward the entire message with its headers and not just its content).

Preamble

• To get a share link allowing you to view a specific email, refer to this other guide.
• To automatically redirect all future incoming messages, refer to this other guide.
• To filter and automatically redirect only certain messages, refer to this other guide.
• To learn how to forward emails but from a third-party email software/client:
  • Apple Mail
  • Microsoft Outlook
• From the Infomaniak Web Mail app (online service mail.infomaniak.com) you can select up to 5 messages present in the inbox to transfer them to your contacts from the action menu ⋮ at the top of your inbox:
  
  • Regardless of the transfer method recorded in the settings (body of the message or attachment — read more below) if you transfer between 2 and 5 messages, they will be automatically attached to a new email.

Forwarding a message from the Infomaniak Web Mail app

For this:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Open the message to be forwarded.
3. Click on the Forward icon at the top right of your message:
   
   • You will also find the FORWARD option in the action menu ⋮ :
     

Configure the transfer method of the Infomaniak Web Mail app

You can configure Mail Infomaniak so that an email forward is always sent as an attachment and not quoted in the body of the message.

Indeed, by default the original email will be quoted in plain text directly in the body of the email:

To change this and set the default forwarding method:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Send in the secondary sidebar menu.
4. Click on the desired option ("As an attachment") for "Forward emails"
   
    

From now on, the original email will be attached as an attachment to the email:

This guide explains how to allow a user (friend, colleague, client, family member, etc.) to use an email address that you have created within a Service Mail Infomaniak as the administrator of the relevant Organization.

Preamble

• In most cases, no password should be transmitted to them.
• The email address will be automatically added to the user's Mail Infomaniak interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about creating a simple email address for yourself.

Invite to use the email…

… from the Service Mail

To allow an already active user to access the email address you want to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. Click on Invite at the top of the table (table of users currently having the address concerned on Mail):
   
5. Choose to generate a share link (or invite an existing user in the organization).
6. Optionally, set restrictions among the permissions‍ that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email password.
9. Copy the link to share with the invited Mail user.
10. Change the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Web Mail Infomaniak app

To access the same process as above but from the Web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant email address.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which he has been invited, the user opens the link he received in his browser:

1. A first window tells him who invited him, and which email address he will be able to access after creating the user account (or logging in to his existing user account).
2. The invited user logs into the account.
3. His app Mail Infomaniak directly displays the new address that he can now use.

In case of trouble

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• The email address in question does not yet exist as a login identifier for an Infomaniak Organization
• The table below the button does not list a user with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the email address in question as the login address.

This guide explains how to add a folder or subfolder as a favorite on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• Automatically placed at the top of your folder list, you will have quick and easy access to this folder.
• Several folders can be marked as favorites.

Mark a folder as a favorite

To add a folder as a favorite or to remove it:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant folder in the left sidebar.
3. Choose the desired action:
   
   

And on the mobile app?

It is not possible to add a folder as a favorite from the Infomaniak Mail mobile app (application for iOS/Android smartphone or tablet).

To access your folders:

1. Tap the icon at the top left of the Mail inbox.
2. A panel slides in from the left and displays several sections.
3. The "Folders" section displays your folders in alphabetical order. The section is collapsible. You can create new folders but you cannot mark any as a favorite.

You can mark messages as favorite to keep track of them.

This guide details the specific rules to follow when using a password containing the "dollar" character $ to send an email via the SMTP Infomaniak in a script (PowerShell, Python, etc.).

Preamble

• If you encounter an authentication error (for example auth failed, invalid login or password) when sending an email via SMTP, even though the password is correct and works in software like Outlook, the issue may be due to the handling of the character $ in your script or configuration file.
• To ensure reliable execution of your SMTP scripts, it is strongly advised to avoid any special character with syntactic meaning, particularly $, in passwords used in scripts and configuration files.
• The issue may also occur when connecting to databases.

Rules to follow

The character $ is a special symbol in many languages and environments. When it is used in a password in a script or configuration file, it can be mistakenly interpreted as a variable or control character.

Here are frequent cases where you should not use the character $ in a password:

• PowerShell: $ is used to declare variables. A password containing $ can cause syntax errors or be truncated.
• Bash / Shell (Linux): $ is also a variable prefix. It can trigger unexpected substitutions.
• YAML files (for example Home Assistant, GitHub Actions, Docker Compose) : $ can be interpreted as an environment variable.
• Files .env, .ini, or other configuration files: the tools that read these files may attempt to interpret the variables.
• Commands or URLs with authentication: a password containing $ may be improperly encoded or fail during parsing.

To correct or prevent this type of error:

• Avoid using the character $ in passwords intended for use in scripts or automated systems.
• If you absolutely must use it, always enclose the password string correctly according to the language:
  • In PowerShell: use single quotes 'password$Test' if possible.
  • In Python: ensure the string is well enclosed in single or double quotes, without interpretation.
  • In Bash: escape the $ with a backslash \$.

This guide explains how to mark your chosen emails as "favorite" in the Infomaniak mail service to keep a "track" of these messages and display them separately if you wish.

Monitor one or several messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the ☆… icon
   • … to the left of a message in the message list
   • … at the top right of the message reading window
3. Once tracking is enabled, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Followed, Unfollowed.
   
   
    

… from the Infomaniak Mail mobile app

In the message list:

1. Press and hold your finger on a message.
2. Press the ☆ icon at the bottom of the screen.
3. If necessary, exit the message selection by pressing the Cancel button at the top of the screen:
   
   ‍

While reading a message:

1. Press the ☆ icon at the top right of the message reading window:
   

It is also possible to set up a swipe gesture that would mark the swiped message as a favorite.

This guide explains how to insert rich text and images into your messages on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• To set some of the settings below as default for all your new messages, refer to this other guide.
• Refer to this other guide if you are looking for information about adding and inserting images.

Customize and format an email

To change the writing style of your emails on Mail Infomaniak:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Write a new message and select a portion of it.
3. Click on the A icon at the bottom right of the composition window to display the toolbar.
4. Format your text with style options (italic / bold / underlined), size, font, alignment, colors, etc. or revert to plain text:
   
   
    
5. It is even possible to edit the source code (HTML) of your message:
   

This guide explains how to enable or disable the inclusion of the original message when replying to an email from the Infomaniak Web Mail app (online service mail.infomaniak.com) for web browser.

Do not quote the original message

By default, the text of the message you are replying to will be placed below your own response text (A):

Following the guide below, nothing from the original message will be quoted and you will respond from a clean slate, with or without a signature (B):

To never quote the original message when replying to a contact:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Click on Send in the left sidebar.
4. Turn off the toggle switch to the right of the "Include original message in reply" option:
   

This guide explains how to activate the Infomaniak anti-spam filter which significantly reduces the number of unsolicited messages that can arrive in your Infomaniak mail address if you share it with third parties. The messages you really want to see quickly will no longer be drowned out among dozens of other unwanted messages, as the latter will be automatically placed in a folder specifically dedicated to this effect.

Preamble

• Spam is unsolicited mail, often of a promotional or fraudulent nature, aimed at promoting products, services, or carrying out online scams; a persistent problem since the beginnings of email that has evolved with communication technologies, prompting the implementation of strategies to combat this form of digital pollution.
• The filter is automatically activated when creating an email address within a Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
• Emails placed in the Spam folder (or in the spam destination folder - read more below) are automatically deleted after 30 days.‍

Activate the option from the Web Mail app

Prerequisites

• Having permission to manage the filter: if you had been invited to the Web Mail Infomaniak app (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access the settings of your Infomaniak mailbox:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable (or disable) the spam filter option, the effect is immediate (wait for the on-screen confirmation message):
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Activate the option from a Mail Service

To access the settings of your Infomaniak mailbox:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question in the table that appears.
4. Click on Filters and rules in the left sidebar.
5. Enable the spam filter option, the effect is immediate:
   
6. It is enough to click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/email client if it supports reading this type of header).

Note that you can activate it in bulk for multiple addresses at once.

Report spam or mark as false positive

If spam messages slip through or, conversely, if a valid email has been incorrectly classified as spam, you can intervene in a few clicks.

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail tag.

To automatically move an email from your inbox that may have slipped through the spam filter into the Spam folder:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Select the message in the inbox then click on the Spam icon in the toolbar:
   
   
    
3. You can also open it and mark it as Spam at a later time:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

Once you have clicked on Mark as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• the filter is refined for better handling over time

Report a false positive

On the other hand, if you act on an email that has been wrongly marked as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox…
• The sender's address is added to the list of authorized users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Change the location of spam

You can choose the default location of the folder where messages considered as spam will automatically go (similar to special IMAP folders).

Still under Filters and rules where you have activated the spam filter:

1. Click on Edit:
   
2. Click on the folder name to select another one (create a new one in advance if necessary):
   
3. Click on the Validate button.

Allow or block senders

You can specify in advance which senders should always go to the Spam folder (or vice versa): refer to this other guide for more information.

This guide explains how to view the activity logs of email addresses contained within a Mail Service Infomaniak.

Introduction

• Your email logs are available free of charge for the last 20 days.
• Consulting logs for a longer period is chargeable:
  • contact Infomaniak support.

Viewing logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app (online service mail.infomaniak.com) where the email address is attached.
• To be Administrator or Legal Responsible‍ within the Organization that manages the Service Mail.
• Have permission to view the logs: if you had been invited to Mail to manage your address, it is possible that the manager of the Service Mail has removed this right from their admin account

Next, to access the logs from Mail:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Service Mail

To access Service Mail:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table displayed
   
4. Click on Logs in the left sidebar.
5. From the drop-down menu, select an email address (by default, the first address of Service Mail is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Logs results

The logs for sent and received emails will be presented in a table format.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary:

This guide explains how message encryption works on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• When encryption is enabled, emails and attachments are encrypted upon receipt on Infomaniak servers, via the public keys of senders and recipients.
  • Each email address generates a key upon first use, securely stored in the Infomaniak datacenters.
• The keys are based on elliptic curve cryptography (ECC) and use the OpenPGP standard.
  • They are themselves encrypted in AES-256-GCM with automatic decryption via Infomaniak authentication.

Enable email encryption

To automatically encrypt a message sent to an email address:

1. Click here to access the Mail web app (online service mail.infomaniak.com).
2. Compose a new message as you usually do.
3. Click on the lock icon to the left of the Send button to enable encryption:
   
4. Confirm the action if a confirmation window appears.
5. The icon now represents a closed padlock and the overall color is changed.
6. Press the Send button.

This action must be performed for each new send.

A. Recipient whose email is managed by Infomaniak

If the recipient of the encrypted email has an email address managed by Infomaniak, the encryption is completely transparent for both the sender and the recipient. A note will indicate that the message is encrypted…

1. … in the recipient's inbox:
   
2. … when opening the received message:
   
3. … and in the sent folder of the sender:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is still possible, but it requires the definition of a password:

1. Click here to access the Mail web app (online service mail.infomaniak.com).
2. Compose a new message as usual, but send it to an email address outside of Infomaniak.
3. Click on the lock icon to the left of the Send button to activate encryption.
4. A modal window opens to allow you to set a password.
5. Enter a password and copy it to send it to the recipient by your own means (for example, kPaste) (you can agree on a password in advance so the recipient will already be informed):
   
6. The icon now represents a closed padlock and you can send the email as usual.

The recipients will then receive a message notifying them that an encrypted email is waiting for them:

By clicking on the provided button, they will be redirected to a secure web page where the password must be entered.

Once the password is validated, the encrypted message can be viewed on the same page.

Storage and search

In search results, only the subject of encrypted messages will be visible, while their content will remain secure during storage.

This guide explains how to quickly react to an email on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• Reactions are not possible if:
  • you were the recipient of the message but in BCC
  • you have already added 5 reactions
  • the message has more than 20 recipients and/or is of type newsletter or discussion list
  • the sender is no-reply / catchall / postmaster
  • the message is encrypted or is among spam, drafts or the scheduled messages (as well as in the trash)
• It is possible to cancel the sending of a reaction (even if you have not activated a email sending cancellation delay).

Send a reaction in the form of an emoji

To quickly send an emoji reaction to a received email:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Open the email you want to react to.
3. Click on the “Smiley” emoji in the quick actions list at the top right of the message:
   
   
   • You can also access this feature via a button below the message:
     
4. Click on the emoji that best matches your reaction; it will be added below the message and immediately sent to your contact.
   • Cancellation is possible during sending from the notification displayed at the bottom of the screen:
     
5. The emoji appears on the message in question:
   
   • A record of your reaction is also stored in the sent messages folder.
6. The emoji appears for your recipient, who receives a notification as usual when they receive a response to their email:
   
   • They can also respond to the reaction as usual when receiving a new message.
7. The user who reacted to the email quickly finds the last emoji used in their list of reactions on the app, thus avoiding having to search for it each time:
   

This guide explains how to create a template for the sorting/filtering tool (conditions allowing you to automatically sort your emails based on certain criteria) for all your mailboxes on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• A model allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail service, or even customized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a model so that it is no longer used.

Create a sorting rule template

To create a model:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on ‍ Add a rule template:‍
   ‍
6. Name the model.
7. Define the condition under which the end user can choose the action to trigger.
   • The various conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible to choose afterwards), the created rule templates will be suggested to the users of the email addresses that go to their FILTERS AND RULES section.
9. Click on Add the model:
   
   • When the user of a mail address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they can choose the model as a starting point, which will save them from having to redo a potentially complex configuration, and simply choose the action to perform:
     

This guide explains how to create a template for the automatic out-of-office message tool for all your email on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Introduction

• A template allows you to create a neutral base for a tool that can then be used by several users of the same Infomaniak Mail service, or even customized according to the person who will use it.
• In the case of an out-of-office reply template, the creator of the template selects the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a model so that it is no longer used.

Create an out-of-office reply template

To create a model:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Auto-reply tab.
5. Click on ‍ Add an out-of-office reply template:‍
   
6. Fill in the fields and click on Add the responder model:
   
   • If the Make visible option is enabled (during creation or can also be chosen afterwards), the created responder models will be suggested to the users of the mail addresses. 

Activate a model on an existing email address

It is necessary to have an existing model to activate it on one or more email addresses:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, first click on the action menu ⋮ or directly on Apply an out-of-office reply template.
5. Select the model of your choice.
   • Only the visible models are available upon activation.
6. Click on the Activate button:
   

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Install a progressive web app (PWA)

A Progressive Web App (PWA) is a web-based application that offers an experience similar to that of a mobile app. PWAs are fast and offer many features available on mobile devices. For example, they can work offline and send notifications.

Download the Calendar Infomaniak app (PWA)

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).

2. Click on the specific icon dedicated to PWAs in the browser's address bar:

On some devices, you need to select the “Add to Home Screen” option to be able to “create” the standalone application.

Uninstall the Calendar Infomaniak app

1. Open the previously created application.
2. Click on the action menu ⋮ .

3. Click on Uninstall:

This guide explains how to connect the desktop app Apple Mail (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

You can download the profile from the relevant device or send it from another device (if you already have an email address that works correctly, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device.
3. Choose to synchronize the emails.
4. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you wish to synchronize.
5. Click the blue Verify button:
   
6. Download the configuration profile:
   
7. Open the System Settings of the computer.
8. Click on General in the sidebar, then click on Device Management (for macOS Sequoia 15 version). If you have a lower version or cannot find the profile, refer to the official documentation by changing the system version at the top of the page if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the email password.
13. Click on Install:
    
14. There you go, your email address is now configured in the Apple Mail application, which you can open and control.

Delete an IMAP account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page* if necessary (note: do not delete a POP3 account without backing up your messages first).

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to temporarily set aside an email until a specific date/time, this on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• At most 1000 conversations from the inbox only can be snoozed, this until maximum 1 year (this snooze can be stopped or temporarily modified at any time).
• During this snooze (function snooze, or remind):
  • The discussion is moved to a folderPending visible on the Mail app and on which the number of pending discussions is displayed.
  • If a new message arrives in a snoozed conversation, it will be automatically canceled and the conversation will be visible in the inbox.
• When the deadline arrives:
  • The discussion automatically returns to the inbox, at the top, with a special notification.
  • The message, until it is read, will display an indicationAwaiting since X (X being the date on which the message returned to the inbox).
• On an email client/software like Outlook in IMAP:
  • When put on hold, the discussion will remain in its original position.
  • If you manually move a message on hold, the functionality for that message will no longer be effective on the web app.
  • When the deadline arrives, the discussion will move to the top like on the web app and a standard notification of "new message" will be displayed.

Temporarily archive an email

Prerequisites

• Enable conversation mode for your email addresses in the Infomaniak Mail web app (online service mail.infomaniak.com).

Next, to temporarily hide one of your messages among all your emails, and make it reappear in your inbox at a future time that you will have scheduled:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. On the relevant message or discussion, click on the clock icon in the toolbar.
3. Choose until when the message should disappear from your inbox, from the predefined choices or by customizing the duration:
   
4. Once on hold, the message appears in a new folder dedicated to pending messages.
5. The end date/time of the hold is displayed next to each of the messages:
   

To enable access to this feature directly from the list of your messages in the inbox:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Click on Customization in the left sidebar.
4. Enable the on hold feature in the Hover Actions section:
   
5. Go back to your inbox, you will then be able to put one of your emails on hold directly in the list:
   

This guide covers data protection regulations in Switzerland and Europe and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to return it. This type of attack—ransomware—can paralyze a business overnight.

Today, it is estimated that more than 50% of companies victimized by a cyberattack close within two years.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secured against hacking, it can be collected, analyzed, and resold... legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares—anonymously—this data with third parties. Result? Your competitors can obtain valuable market analyses and target your own customers without ever needing to hack into your systems.

LPD & GDPR

In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new Law" in effect since September 2023) protects the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR's requirements, including appointing a Data Protection Officer and conducting Data Protection Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you and if it concerns personal data of your visitors, contacts, and clients, it is up to you to ensure compliance.

When processing this personal data, it is important to inform users about how and why it is being processed. This is usually done through a privacy statement/charter.

A GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this topic:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of data on your side. As a hosting provider, Infomaniak acts as a subcontractor for your RGPD obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

The role of Infomaniak

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• The data privacy policy details the data that Infomaniak retains to provide and execute its services
• The policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide details the automatic translation service integrated into the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• The Mail Infomaniak interface integrates an automatic translator, both for reading and writing, for French, German, English, Italian and Spanish.
• This AI solution does not rely on a third-party service (DeepL, Google Translate, etc.) contacted via API, but it is hosted, operated and partly trained by Infomaniak.

Translate the text…

… while writing

To automatically translate into a foreign language a message that you are writing in your language:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Compose a new email without sending it.
3. Select the text to translate.
4. Click on Translate.
5. Change the languages if necessary.
6. Click on Apply translation:
   

… when reading

To automatically translate into your language a received message written in a foreign language:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. View the email to be translated.
3. Select the text to translate.
4. Click on Translate:
   
5. Click on the language names to change the languages used.
   • In the same place, you can also copy the translated text to the clipboard to use it later:
     

Disable the translator

You can set the elements that appear when you click on your message:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left sidebar.
4. Check or uncheck the actions you want to have on click:
   

This guide explains how to copy the contents of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, using the import tool Infomaniak!

Preamble

• This does not affect either the content currently present in the address that will receive the content, or the content of the starting address whose content will be copied.
• Any duplicates are handled: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external mail provider other than Infomaniak.

Copying emails from one account to another

To import the content from another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice (the import will be made to an email address attached to the Infomaniak Mail interface of the account you are using).
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address (click here to verify that you are using the correct password and if necessary, change the password of your email address).
6. Click on Confirm.
7. If necessary, enter a second email address to be imported at the same time.
8. Choose which email address to import the emails to; the dropdown menu lists the email addresses currently linked to your Infomaniak Mail interface of the Infomaniak account you are logged in to.
9. It is obviously impossible to copy the e-mails to the same address:
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copying process begins and continues in the background. You can close the window that appears. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, stating the number of messages copied.

This guide presents the email authentication mechanisms and ways to resolve the Sender Mismatch error.

Preamble

• The "Sender Mismatch" error occurs when the address used to send an email does not match the authentication address used when connecting to the SMTP server.
• This error is related to two specific elements:
  • the Return-path (also known as "envelope sender"), which is used by the mail server to handle returns and delivery errors,
  • and the From header, which is the sender's address visible to the recipient in the message.

Resolve the Sender Mismatch error

Technically, when sending an email via an email software/client, you must authenticate using a username (= your email address) and a password.

If, after authentication, the sender address specified in the "From" header or in the "Return-path" is different from the address used for authentication, the Infomaniak server may consider this an attempt at spoofing. This inconsistency triggers the "Sender Mismatch" error.

To fix this error:

• Check that the email address used for sending is the one you authenticate with (or a valid alias).
• Do not change the Return-path address or the From header to an unauthorized address (if necessary, refer to this other guide to test another email application or to correctly configure your current email software/client).