This guide details the rules for sending group emails at Infomaniak to avoid any Spam qualification, in accordance with the Swiss federal laws and the Infomaniak Terms of Service.

Obtain consent (Double Opt-in)

The double opt-in is the only method to protect against complaints.

To be valid, the interested party's registration must:

1. Come from a form dedicated to a specific subject.
2. Be confirmed by the recipient via a validation link sent by email.
3. Be tracked by the system (recording of the IP address and date).

How to stay compliant?

• Use a contact form with double opt-in to build your lists.
• Systematically keep the IP address and the registration date of each subscriber.
• Always include a visible unsubscribe link at the bottom of each email.

Handling spam complaints

In case of a complaint, Infomaniak may temporarily suspend email sending.

• If you provide proof of registration (IP and date): the complaint is dismissed.
• Without proof of registration: the complaint is deemed justified. Infomaniak may then suspend the email address, the domain, or terminate the contract in case of recurrence.