Manage external email warning

This guide explains what the external email label, "External" on the Web app Mail (online service ksuite.infomaniak.com/mail) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) means when reading certain messages:

 

External email label

The external email label appears in the following cases:

• The sender's domain name (or alias) does not match the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

The label will appear as " unknown" instead of " external" with some free offers like my kSuite.

Enable or disable the label

You can enable or disable the label, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Configuration in the left sidebar
4. Click on the Security tab.
5. Enable or disable the toggle switch: