This guide explains how to retrieve the media on your device once it has been uploaded to your VOD/AOD space.

Preamble

• When you upload a video to your VOD space, you get the link corresponding to the video's address on the server.
• Most browsers, once this address is loaded, will "stream" the video, meaning the video will be played bit by bit without allowing you to download the entire file to your hard drive.
• If you have deleted the original video from your hard drive, you might want to retrieve it.
• There is no direct access (for example, via FTP) to the server hosting the videos.

Download the source media

To access the VOD space:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Media in the left sidebar.
4. Click on Media Management in the left sidebar.
5. Click on the media you want to replace in the table that appears.
6. Click on the action menu ⋮ at the top right of the thumbnail of the media in question.
7. Click on Download the source file so that your web browser offers to download the source media to your device: