Thank you for choosing kMeet Infomaniak as your video conferencing solution for individuals & businesses:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Built-in chat & reactions (emojis, sounds)
• Screen sharing with drawing tools, remote control
• Breakout rooms (breakout rooms)
• Integration with the agenda (video link creation)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosting in Switzerland)
• Security with encryption AES-256
• Eco-friendly (renewable energy, CO₂ compensation)

What would you like to do?

• Create an online meeting
• Join a meeting
• Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.
• Control the participants (moderation)
• Create a kMeet breakout room
• Protect access to a meeting with a password and/or an encryption key
• Record and share a video conference
• Share your screen with the participants
• Remotely control a device with kMeet
• Start the chat during an online meeting
• Broadcast the kMeet stream via Video Streaming
• Draw on kMeet
• Replace Skype with kMeet

A question, problem or feedback?

• Solve an issue with audio, video, device access permission…
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share your feedback or suggestion about an Infomaniak product.

This guide explains how to start an online meeting with kMeet the ethical free videoconferencing solution from Infomaniak.

Create a virtual meeting room

To do this:

1. Start the kMeet app (Web, desktop or mobile).
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the application (click here if you encounter any issues).
5. Enter a pseudonym or your first and last name.
6. If necessary, enable participant control, a password or a custom encryption key.
7. Click on Join the meeting.
8. Share the room link to invite participants to join you:
   

Participants can write in a common chat, annotate a screen share and even control a remote device.

To create a meeting room in advance and invite participants by creating an associated event in the Infomaniak calendar, refer to this other guide.

It is also possible to share the video stream within a Video Streaming Broadcast (for example, to avoid depending on the connection to kMeet).

This guide helps you solve any potential camera access issues with kMeet, the ethical videoconferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the microphone and the camera as soon as a video conference begins.

Allow camera access

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Continue, a pop-up should ask you to authorize the browser to access your microphone and camera:
   
5. If the popup does not appear automatically, check the icons present in the header of your browser:
   
   or here:
   

This guide explains how to resolve any issues during a kMeet meeting, Infomaniak's secure, unlimited and free videoconferencing solution.

Unable to see or hear the other party

If the conference has started, your contact has turned on their webcam and microphone, but you still can't see or hear them, ask them to check for a possible firewall on their machine or corporate network.

A firewall may allow solutions like Google Meet or Microsoft Teams without necessarily allowing kMeet streams.

In your firewall settings, here's what you need to allow:

• UDP protocol: 443.
• For the turn server (recommended), add the TCP port 443.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)

You can also switch connections (from WiFi to 4G/5G, for example) to check if a firewall is indeed the cause of the desynchronizations.

Screen sharing impossible

When using the kMeet videoconferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding…

• … the **kMeet** application
• … the browser (if you are using kMeet directly online without going through the application):

On macOS, for example, check and then activate the required permissions:

1. Go to System Settings under Privacy & Security then Screen Recording:
   
2. Add your **browser** if necessary, or even **kMeet** if you have the desktop app on your computer:
   
3. Also, familiarize yourself with the icons present in your browser's address bar and detect any potential authorization issues by clicking on the symbols:
   

This guide explains how to add a simple new unique event to a calendar / agenda of the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• To create a recurring event, refer to this other guide.
• To schedule a meeting between multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

Add a new event

To schedule a one-time event in a calendar managed by Infomaniak:

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Fill in the most important fields, such as the title (subject), date/time or duration, possible participants (read below), location, relevant agenda, event color…
4. Click the green button to add a link to kMeet if the event is a meeting with multiple people.
5. Display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically reused during a possible follow-up).
6. Click on SAVE to add the event to the selected calendar.
   
    

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period.

To add an attachment from kDrive to your events on Calendar, refer to this other guide.

To add reminders to your events on Calendar, refer to this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or afterward:

You will be notified of their attendance or refusal if they follow the procedure sent by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Find the best time automatically between participants

Before creating the event and therefore before invitations are sent to participants, it is possible to determine the best time that suits everyone based on each person's availability (e.g., other appointments in their calendars):

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Choose a date and time that would work for you for the event.
4. Add the participants.
5. Click on the dropdown menu below the participants to find the earliest available time for all participants closest to the initially desired time:
   

In the example above, 10 am is not suitable for a one-hour appointment because Jean Dupont already has a scheduled appointment in his calendar at 10:45 am, so the system suggests 11:45 am, the closest time when all participants will be available.

An asterisk * next to a participant means that the user's availability is unknown because…

• … or the invited person's email address is not an Infomaniak user: no user account exists with the specified email address…
• … or the invited person does not share their availability: they do not share their calendar at least in read mode with the event organizer or have not transferred their calendar into at least one of the organizer's Organizations…

Meeting room

Refer to this other guide if you are looking for information about meeting rooms that can be preconfigured to link an event to a location of this type.

This guide helps you solve any audio issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

Preamble

• With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the camera and the microphone as soon as a video conference begins.

Tips to troubleshoot audio issues

1. (Re)authorize multimedia on computer

By going to the kMeet Settings (click on the icon ‍ at the top right of the interface) you will (re)activate the requests for permission to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if available

Examples with the kMeet application on computer:

Examples with the web version in your browser:

You can also check that a lock in your browser's address bar is not blocking your multimedia access by simply clicking on this lock.

2. Check multimedia on mobile device

If you have installed kMeet on iOS:

1. Go to Settings > Privacy & Security.
2. Tap on a hardware feature, such as 'Camera', 'Local Network', Bluetooth or 'Microphone'.
3. Check the settings related to kMeet in the list of apps.
4. Then, depending on your OS, go to Settings > Privacy and security > Security control.
5. Tap 'Manage shares and access', tap Continue, then follow the on-screen instructions to see if any setting might interfere with kMeet.

If you have installed kMeet on Android:

1. On your phone, open the Settings.
2. Tap on Apps.
3. Find kMeet or tap Show all apps, then select your application.
4. Tap on Permissions.
5. Tap on a permission setting to change it, then select Allow.

3. Windows Troubleshooter for audio issues

1. First, try accessing the Windows settings section Privacy.
2. Make sure the following access permissions are enabled: "Allow apps to access the camera" and “Choose which Microsoft Store apps can access the camera”.
3. Enable 'Windows Search', 'Camera' and 'App Connector'.
4. For the microphone, follow the same steps.

If that still doesn't work:

1. Go to Search ‍ in the taskbar, type Audio Troubleshooter, then select Find and fix problems playing sound from the results to launch the troubleshooter.
2. Select Next, then select the device you want to troubleshoot, and proceed to the troubleshooter.

4. Join the ongoing meeting with a different device

If you encounter any audio/video issues during a kMeet meeting, join it from a different device. Were you on a **computer**? Use your **mobile device**! Or vice versa…

1. On the ongoing meeting with the device that is causing issues, invite a new participant to get the meeting link:
   
    
2. From a new device, open a web browser (Chrome, Safari, Firefox, etc.).
3. Enter the meeting link (https://kmeet.infomaniak.com/ followed by the meeting link letters); example:
   
   or proceed using the code of the meeting.

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

1. Open Firefox.
2. Type in the Firefox address bar about:config
3. Find the parameter media.peerconnection.enabled; to avoid manual searching, you can type this parameter in the search box.
4. Set it to “false”.
5. Access the meeting via a link kmeet.infomaniak.com as indicated in chapter 4 above.

This guide explains how to join a video conference kMeet, the free video conferencing solution by Infomaniak.

Introduction

• To quickly obtain and share the link to the ongoing meeting, the creator must click on the user icon with a plus sign (+):
  

Connect to a meeting room

To join a kMeet that an administrator has already started:

1. Click here to access kMeet or open one of the applications.
2. Click the button to Join a meeting.
3. Enter the code for the meeting (e.g. 001-0002-003) or its link (which you can also open directly) - read the preamble below if you do not know how to obtain the discussion link.
4. Click the OK button:
   
5. If necessary, authorize access to your webcam and microphone from your browser or from one of the applications:
   
6. Enter a pseudonym or your first and last name.
7. Adjust the settings according to your preferences (if you want to disable the camera, for example).
8. Click on the blue button to join the meeting:
   
9. Enter the access password and/or encryption key if necessary, as provided by the meeting organizer.

This guide explains how to start recording an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak, in order to obtain a video of the presentation in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Have a kDrive or kSuite offer.
• To be the moderator of the videoconference to be recorded.
• Do not create a meeting encrypted with a custom key.

Record a kMeet meeting on kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computer or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Click on the icon ◉ Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the videoconference on:
   
5. To stop the recording, click on the icon ⋮ at the bottom right corner and then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the videoconference).

The video recording is processed on the server side and does not generate any load for the computer of the participant who started it.

This guide explains how to use the screen sharing feature of kMeet the ethical free videoconferencing solution by Infomaniak.

Prerequisites

• Have the desktop app kMeet (desktop application for macOS / Windows) or the mobile kMeet app (application for smartphone or tablet Android).
  • Screen sharing is not yet possible with the mobile iOS app.
• The Web kMeet (online service kmeet.infomaniak.com) is compatible.

Start screen sharing

To start sharing your screen:

1. Start the kMeet app.
2. Create or join a meeting room.
3. Allow access to your webcam and microphone.
4. Click on the screen arrow icon to Share your screen:
   
5. To stop the broadcast, click the icon again.

This guide concerns the "Breakout Rooms" or “side rooms” that can be configured during an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak.

Preamble

• These breakout rooms allow you to split a main meeting into several simultaneous discussions in distinct virtual spaces.
• Only a moderator can create these rooms and manage participants between the main room and the subgroups​.

Create a breakout room

To add one or more breakout rooms:

1. Start kMeet as a moderator via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Once the participants are in the meeting, click on the multi-user icon in the kMeet toolbar.
3. Click on the button to add a breakout room:
   
4. Participants can then join the created room or leave it (by displaying the menu with the same button as in point 2 above):
   
5. The moderator can also force one of the participants to join one of the breakout rooms by clicking on the action menu on the right in the list: