This guide details the various ways to access kDrive once the my kSuite offer has been subscribed to.

There are three ways to view, add and modify files on kDrive from a computer:

1. From a web browser…
2. From the **kDrive** app available on computer and mobile device…
3. By setting up a WebDAV connection

1. From a web browser

To access the Web app kDrive (online service kdrive.infomaniak.com):

1. Click here to access the Infomaniak Manager.
2. Click on the icon ‍ in the top right corner of the interface.
3. Choose kDrive.

2. From the kDrive app

To access kDrive from a mobile or desktop app:

1. Install kDrive for your device.
2. Open the application.
   1. If it is the desktop app, left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
   2. Refer to this other guide for more information.

3. Via WebDAV

This multiplies the possibilities of connecting to your data, notably via the WebDAV application of your choice.

This guide explains how to create a drop box with kDrive to invite contacts to deposit content (files or folders). The content uploaded by your contacts is thus directly sent and sorted in the right place on your kDrive.

Create a drop box

To access kDrive and create a drop box:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Navigate through the kDrive directory tree that appears in the left-hand side menu and go to the folder that will host the data collected in the drop box:
   1. Stay in the personal folder if the data is private and specific to your user.
   2. Go to the shared folder if you want other users of your kDrive to be able to view the data in the drop box directly.
3. Click the blue New button when you are in the directory of your choice (the one that will host the data collected using the drop box).
4. Click on Drop Box:
   
5. Enter the name of the drop box.
6. Depending on the choice made in point 2 above, you can still decide whether, despite being in a shared folder, you want to restrict access to your user only.
7. Click the blue Create button:
   
8. Share the link to the drop box or click on Send by email to share with your contacts.
9. The advanced options allow you to receive an email notification upon file upload, protect the folder with a password, add an expiration date, and limit the storage space of the drop box:
   
   • You can also customize the appearance.

Disable or modify a drop box

To access the drop boxes:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Shares in the left sidebar.
3. Click on Drop Boxes.
4. Click on the action menu ⋮ to the right of the relevant item in the displayed table.
5. Click on Disable to cancel the share link without deleting the already shared data (the folder will become a regular folder)
   or on Settings to modify the advanced options (point 9 above):
   

This guide explains how to start recording an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak, in order to obtain a video of the presentation in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Have a kDrive or kSuite offer.
• To be the moderator of the videoconference to be recorded.
• Do not create a meeting encrypted with a custom key.

Record a kMeet meeting on kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computer or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Click on the icon ◉ Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the videoconference on:
   
5. To stop the recording, click on the icon ⋮ at the bottom right corner and then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the videoconference).

The video recording is processed on the server side and does not generate any load for the computer of the participant who started it.

This guide explains how to edit an image file on the Web app kDrive (online service kdrive.infomaniak.com — paid kDrive offers only).

Preamble

• The Web app kDrive (kDrive paid offers only) natively integrates an editor that allows you to edit an image online.
• Your files are never analyzed and are exclusively stored in Switzerland.
• Refer to this other guide if you are looking for information on editing other file formats.

Edit an image, a photo

To access kDrive and edit files:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant image file.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. The editor allows you to, among other things,…
   1. … rotate the image 90° to the right or left,
   2. … crop your image,
   3. … flip / invert the image horizontally or vertically:
      
   4. … adjust the brightness and contrast of the image:
      
   5. … create a signature (kDrive paid offers only) and then apply it to the image (refer to this other guide for more information).
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

This guide explains how to manually upload data (files, folders, etc.) from your computer to your kDrive without installing the kDrive Infomaniak app (app for iOS/Android smartphone or tablet or desktop app for macOS / Windows / Linux).

Import to kDrive from the browser

To access kDrive:

1. Click here to access the kDrive web app (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu in the left sidebar.

Then choose one of the following options:

Drag & Drop

• Drag & Drop the items to be sent to kDrive, from a window on your computer, to the window of your browser where the kDrive site is open:
  
  

New button

• Use the New button at the top left of your kDrive interface, then choose the desired import (either file or folder):
  
  
   
• The operating system (macOS for example) may ask for confirmation when uploading a folder.

Right-click

• Right-click where you want to import new content, then choose the desired import (either file or folder):
  
  
   
• The operating system (macOS for example) may ask for confirmation when uploading a folder.

Import external data

• Import specific content using the Import external data menu:
  
  
   
• Refer to this other guide if you are looking for information about importing data from an external source.

File types

You can send any type of files, such as .pdf, .txt or other extensions. The Suite Apple Keynote has some peculiarities in its file extensions; example with the application Numbers:

• ..numbers files can be files or folders depending on the chosen save method (and the behavior during upload is not the same when it is a folder).
• If there is already a file, for example calcul.numbers, on kDrive and it is saved as a “package” on the desktop, then at the time of upload the file will be considered a folder and kDrive will try to upload files inside it, which is not possible, so the upload will not be allowed.
  • To resolve the issue, simply change the save format in the Apple Numbers application on macOS to “Single File”:
    

This guide explains how to see how the storage space of your kDrive is used and how to increase its capacity if needed.

Preamble

• The maximum number of files per kDrive is not a fixed limit, but if it is exceeded, the stability of the storage system and the kDrive application cannot be guaranteed by Infomaniak.
• Only the specific terms Backup and storage that you can find on your Manager are binding.

Current limits

Maximum file size sent via…

• … desktop app (desktop application on macOS / Windows / Linux) = 50 GB‍
• … Web app (online service kdrive.infomaniak.com) = 50 GB‍
• … API = 50 GB‍

Maximum number of files per kDrive

• All plans = 300000‍

Maximum number of files per folder

• All plans = 50000‍

Maximum number of subfolders

• All plans = 1000‍

Maximum number of downloads per file per day

• my kSuite = 50,000/user‍ | my kSuite+ = 50,000/user‍
• kSuite Standard 1 user max. = 50000/user‍ | kSuite Standard 2 users min. = 100000/user‍ | kSuite Pro = 100000/user‍ | kSuite Entreprise = 100000/user‍

Bandwidth

• my kSuite = 200 GB/day/user‍ | my kSuite+ = 200 GB/day/user‍
• kSuite Standard 1 user max. = 200 GB/day/user‍ | kSuite Standard 2 users min. = 1000 GB/day/user‍ | kSuite Pro = 1000 GB/day/user‍ | kSuite Entreprise = 1000 GB/day/user‍

Check the kDrive storage space

To access kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the chevron ‍ to expand the kDrive Management section in the left sidebar.
3. Click on Storage Space in the left sidebar:
   
4. Select large files (or file versions that are also counted in the storage space) using the drop-down menu:
    
5. Click on the action menu ⋮ located to the right of a file in the list to perform an action (such as deletion).

Increase kDrive storage

Prerequisites

• Have sufficient permissions within the Organization and/or kSuite.

To modify the kDrive storage space:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Dashboard in the left sidebar under kDrive Management.
3. Click on Manage.
4. Click on Modify the offer:
   
   • You will be offered the choice to modify the offer or to modify the maximum storage space of your kDrive.
   • Once the offer is modified, click on Next and proceed to payment.

This guide explains how to save email attachments from the Web app Mail Infomaniak (online service mail.infomaniak.com). You can thus save all files attached to a message in one click, in a .zip archive on your computer, or in your kDrive etc.

Exporting attachments from the Web Mail app

To export the attached files received by email:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. View the email containing the attachments you wish to save.
3. Click on the paperclip icon
4. or directly above the attached files:
   
   • Select Download All to create a zip archive to download to your device.
   • Select Save All to kDrive to choose the kDrive (from those you are attached to by your Organization) and the desired location on it to save the files.

Learn more

• Export all emails from an email address
• Export an email to kDrive
• Share a specific email

This guide provides instructions to synchronize kDrive with a NAS Qnap (or vice versa) using the WebDAV protocol found in the HBS 3 Hybrid Backup Sync application.

Prerequisites

• Have a Qnap NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Qnap via HBS 3

To do this:

1. Log in to the Qnap NAS administration interface (QTS).
2. If necessary, download and install the app HBS 3 Hybrid Backup Sync.
3. Open HBS 3.
4. Go to Sync from the left menu.
5. Create a synchronization task (Two-way Sync Job).
6. Select WebDAV from the list of Cloud providers:
   
7. For the account settings, use the following information:
    
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
8. Select the local and destination folders:
   
9. Customize the task frequency.
10. Finish the assistant.

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide details the measures implemented by Infomaniak to secure all your data kDrive, whether personal (medical data, identification or login information) or even sensitive (financial information, trade secrets, intellectual property information, research and development, etc.).

Data security and confidentiality

The kDrive infrastructure consists of several services and servers based on different technologies. The content and structure of each client's data are systematically encrypted and continuously backed up in at least 3 locations across several data centers managed by Infomaniak. The data is stored and processed exclusively in data centers located in Switzerland. The TIER III+ data centers guarantee high availability and N+1 redundancy for their critical components.

Storage is handled via Swift, a distributed and highly available cloud data storage technology.

kDrive integrates several levels of protection to safeguard files:

1. To protect data in transit, the SSL/TLS encryption protocol is used.
2. To protect stored data, AES 128-bit (AES-128-CBC) encryption with an individual and unique key per kDrive space.

Infomaniak regularly tests the applications and kDrive infrastructure to identify potential security vulnerabilities, thereby enhancing security and ensuring protection against attacks.

But also…

• kDrive offers a data access log and action history that can be viewed directly from the Manager; you can access an activity report to monitor the action history of all users in your kDrive; you can also track your data and changes made to each document, spreadsheet, or presentation.
• Only those with a link to the public files can view them.
• Two-step validation provides an additional level of security when logging in; if you use two-step validation, you can choose, for example, authentication via the kAuth application.
• Refer to this other guide if you are looking for information on data analysis.