Knowledge base
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This guide provides instructions for synchronizing kDrive with a Qnap NAS (or vice versa) via the WebDAV protocol found in the HBS 3 Hybrid Backup Sync application.
Prerequisites
- Have a Qnap NAS accessible from the Internet
- Have a paid kDrive subscription
- Know your kDrive identifier (IDkDrive):
- Log in to your kDrive (https://kdrive.infomaniak.com/)
- The address displayed at the top in your browser contains a number: kdrive.infomaniak.com/app/drive/123456/
- This number (in the example 123456) is your kDrive identifier (IDkDrive)
- So, you will need to write https://IDkDrive.connect.kdrive.infomaniak.com whenever necessary (
https://123456.connect.kdrive.infomaniak.com
, for example, as the WebDAV address)
Synchronize kDrive and Qnap via HBS 3
For this:
- Log in to the administration interface of the Qnap NAS (QTS)
- If necessary, download and install the HBS 3 Hybrid Backup Sync app
- Open HBS 3
- Go to Sync from the left menu
- Create a synchronization task (Two-way Sync Job)
- Choose WebDAV from the list of Cloud providers
- For account settings, use the following information:
- Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the prerequisites above)
- Username: your Infomaniak account username
- Password: your Infomaniak account password or an application password (in case of 2FA)
- Choose the local and destination folders
- Customize the task frequency
- Finish the wizard
This guide explains how to find and check the version of the desktop application kDrive for Windows, macOS, & Linux.
Accessing the Application Version
To identify the version number of the kDrive application:
- Left-click on the kDrive app from the notification area of your computer (bottom right on Windows, top right on macOS)
- Click on the icon â‹® at the top right in the application
- Click on Application Preferences
- Scroll down to the bottom, and under the Version category, you will see the currently installed version on your computer and whether there is an available update
This guide explains how to view the usage of your kDrive storage space and how to increase its capacity if needed.
Current Limits
Only the specific Backup and storage conditions found in your Manager are valid:
- maximum number of files per kDrive: 300,000
- maximum number of files per folder: 50,000
- maximum number of subfolders: 1,000
Bandwidth:
- free offer: 200 GB/day/user
- Solo, Team, Pro offer: 1000 GB/day/user
Allowed shares:
- free offer: 200
- Solo, Team, Pro offer: 1000
Maximum file size per file:
- free offer: 15 GB
- Solo, Team, Pro offer: 50 GB
Maximum downloads per file per day:
- free offer: 50,000/user
- Solo, Team, Pro offer: 100,000/user
Viewing kDrive Storage Space
To access kDrive:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right corner of the interface (or navigate using the left sidebar menu)
- choose kDrive (under Collaborative Tools universe)
- click on the name of the relevant object in the displayed table
- click on Storage Space in the left sidebar menu under kDrive Management
- choose the large files (or the file versions which are also counted in the storage space) using the dropdown menu:
- click on the â‹® icon to the right of a file in the list to perform an action (such as deletion)
Increasing kDrive Storage Space
Please note, to increase storage space, you must have at least administrator and billing rights on the account where the kDrive is located.
To modify kDrive storage space:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right corner of the interface (or navigate using the left sidebar menu)
- choose kDrive (under Collaborative Tools universe)
- click on the name of the relevant object in the displayed table
- if necessary, click on Dashboard beforehand
- click on Manage
- click on Modify Offer
You will be offered the choice to either modify the offer (Solo > Team > Pro) or to modify the maximum storage space of your kDrive:
Once the offer is modified, click Next and proceed to payment.
This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, in order to obtain a video of the session in .mp4 format stored on Infomaniak's kDrive.
Prerequisites
- Have a kDrive account.
- Be the moderator of the meeting to be recorded.
- Do not create an encrypted video conference with a custom key.
Record a kMeet Meeting on kDrive
To record the meeting in .mp4 video format on kDrive:
- Create or join a meeting from kmeet.infomaniak.com.
- From the meeting room, click on the â‹® icon at the bottom right.
- In the menu that appears, select the Start recording icon.
- If necessary, log in to your Infomaniak account and select a kDrive to save the recording.
- To stop the recording, click again on the â‹® icon at the bottom right and then on Stop recording.
- The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the video conference).
The video recording takes place on the server side and does not impose any load on the processor of the participant who initiated it.
This guide explains how to retrieve and transmit debugging information (logs, reports, and error logs) from the kDrive application in case of issues on Windows, macOS, or Linux. Detailed logs allow technicians to better track any issues that may arise with the kDrive application.
Accessing Log Preferences
Open the kDrive application on your computer; the app icon should be visible in the notification area:
- left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click on the taskbar on Linux)
- click on the action menu â‹® to the right of the application window
- select Application Preferences
Once in the Preferences window, scroll down to the Advanced section:
A. Enable Full Extended Logging
- click on the right side to access debug information settings
- enable the checkbox for Full Extended Logging
- save the changes
- let the application run for 10 minutes
B. Open Log File Location on the Computer
- click on the blue link on the left to Open Debugging Folder
- from this folder, you will have access to all bug reports of the kDrive application
You can also access logs via these paths:
Linux: /tmp/kDrive-logdir/
macOS: /private/var/folders/h_/5c_k9rr564q0kzqv8rz8_dn80000gn/T/kDrive-logdir
(note that "h_/5c_k9rr564q0kzqv8rz8_dn80000gn"
will be different on your computer)
Windows (copy-paste into file explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir
(if necessary, enable hidden files and folders in Windows Explorer)
Collecting and Sending this Information
To respond to a support request:
- return to point B above (click on the blue link on the left to Open the Debugging Folder)
- if the files are not large, send them directly by email in response to the ongoing support request thread
- if the files are large, compress them into .zip format
- if they are still large, send the .zip archive to swisstransfer.com to obtain a sharing link that must be provided in the ongoing support request thread
In some cases, you can also proceed as follows:
- left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click on the taskbar on Linux)
- click on the warning icon âš at the top right and click on the warning message
- click on Need help? Generate an archive of application logs to send to our support
- confirm the transmission
- send the code displayed to support
This guide explains how to manually move your data stored on another cloud to kDrive by Infomaniak.
Move Data to kDrive
The principle to copy your data from your current cloud to kDrive is straightforward:
- Synchronize the data from your current cloud to your computer using the application provided by the service
- Download and install the kDrive application on your computer
- Copy your data from the old competing Drive system to the folder used by kDrive Infomaniak on your computer:
- Wait while the kDrive app synchronizes your data to the Infomaniak Cloud
This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.
Antivirus, Firewalls, Cleaners...
The kDrive application may sometimes encounter issues interacting with Windows or macOS firewalls as well as with antivirus or cleaning software solutions. This can lead to the inability to properly synchronize files or use kDrive.
In case of issues, it's necessary to authorize kDrive within these applications and whitelist at least two essential components:
- kDrive.exe
- kDrive_client.exe
⚠️ For additional assistance, contact a partner or submit an RFP — also read the role of the host
macOS
- open System Preferences
- click on Security or Security & Privacy
- select Firewall
- click the lock icon in the preferences pane and enter an administrator name and password
- click the Firewall Options button
- click Add Application (+)
- select the applications (see above) for which to allow incoming connection privileges
- click Add
- click OK
Windows 10
- open the Start menu
- click on Settings
- in the Search settings field, type Firewall
- click on Windows Defender Firewall
- on the left, click on Allow an app or feature through Windows Defender Firewall
- now the Allowed App windows will appear
- click the Change Settings button
- check the boxes next to the applications you want to allow through the Windows Defender Firewall (see above)
- don't forget to also check the boxes under the Network type that will allow this communication (private or public)
- click OK to save your new settings
Windows Defender
- open Windows Defender from the notification area
- select Virus & threat protection
- open Virus & threat protection settings
- scroll down and select Add or remove exclusions in the Exclusions section
- click on Add an exclusion
- add the files (see above)
- confirm the selection
Avast
- open the Avast user interface from the notification area
- open Settings
- choose General
- open Exclusions
- click on File Paths then on Browse
- add the files (see above)
- confirm the changes and enable real-time protection
AVG
- read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive
Avira
- right-click on the Avira icon in the notification area and turn off real-time protection
- expand Avira from the notification area
- click on Extras
- select Configuration from the context menu
- open PC protection then Scan
- select Exceptions then Add
- add the files (see above)
- return to PC protection and expand real-time protection
- click on Exceptions then on Add
- add the files (see above)
- confirm the changes and enable real-time protection
Bitdefender
- read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive
CCleaner
- in CCleaner, click on the Options icon
- click on the Exclude button
- click on Add
- add the files (see above)
CleanMyMac
- click on Show Details in the module analysis summary screen
- review the items displayed in the detailed results screen
- click on the items to hide while holding down the Ctrl key
- from the context menu, select Add to Exclusion List
- add the files (see above)
ESET
- open ESET from the notification area
- press F5 to open advanced configuration
- open Antivirus and antispyware
- select Exclusions
- click on Add… in the right pane
- add the files (see above)
- confirm the changes and re-enable real-time protection
Kaspersky
To minimize issues related to using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from scanning:
If the issue persists, uncheck the box (3) below:
Malwarebytes
- open Malwarebytes
- select Settings
- choose Malware Exclusions
- click on Add a File to exclude a file
- add the files (see above)
- confirm the selection and run the program
McAfee
- read this guide (click here) selecting the files (see above) to exclude kDrive
Norton
- read this guide (click here) selecting the files (see above) to exclude kDrive
This guide explains how to add, block, or delete a user from a kDrive. For more information on managing user rights, please refer to this guide.
Add a User
The user must have an Infomaniak account to join the kDrive. This is completely free.
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Select kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® to the right of the kDrive name at the top left
- Click on Invite a new user
- Click on
- Add a user to the Drive to choose a user already present in your organization
- Add a user to my organization to invite an external user
- Enter the user's email address to invite and specify their rights
- Click on Invite
The user will then receive an email allowing them to accept the invitation (valid for 1 month). They will be indicated as a pending invited user in the kDrive user management.
With kSuite, it's essentially the same:
Block a User
This feature prevents a user from accessing files from the kDrive web interface and from the application on a device:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Select kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® to the right of the kDrive name at the top left
- Click on Manage users
- Click on the action menu â‹® to the right of the relevant user in the displayed table
- Click on Block the user and confirm the action
To unblock a user, simply follow the same procedure.
How to Delete a User
If a user leaves your company or team, as an administrator, you have several options. You can:
- block the user for a certain time (see above)
- completely delete the user and their files
- delete the user and keep their files for 6 months
- delete the user and transfer their files to another user
Actions to be taken to delete a user:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Select kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® to the right of the kDrive name at the top left
- Click on Manage users
- Click on the action menu â‹® to the right of the relevant user in the displayed table
- Click on Remove the user
- Choose whether to keep the user's data or not:
- Keep the user's files for 6 months or transfer them to another user
- Delete the user's files immediately and permanently
- Click on Delete access rights
Delete an External User from the kDrive
External users are those to whom you have only shared one or more files/folders without giving them access to the entire kDrive:
To remove an external user:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Select kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® to the right of the kDrive name at the top left
- Click on Manage users
- Click on the action menu â‹® to the right of the relevant external user in the displayed table
- Click on Remove access to the kDrive
You can also go to the location of the shared file and click on the share column to remove access to the relevant user:
You can:
- stop sharing the file with them (they will continue to see other files if you have shared others)
- remove their access to all files you shared with them from this kDrive
Note that the external user can also remove themselves by cutting access to the shared file if they no longer wish to access that file:
They will no longer appear in the external users list.
This guide explains how to create, save, and edit a file online from Infomaniak's kDrive using Docs, Grids, or Points.
kDrive natively integrates the Docs, Grids, and Points applications, allowing you to create, edit, and collaborate online on Word .docx, Excel .xlsx, and PowerPoint .ppsx documents.
Your files are never analyzed and are exclusively stored in Switzerland. Learn more: https://news.infomaniak.com/collaboration-en-ligne/
Prerequisites
- Own a kDrive
- Know your kDrive identifier (IDkDrive):
- Log in to your kDrive (https://kdrive.infomaniak.com/)
- The address displayed at the top of your browser contains a number: kdrive.infomaniak.com/app/drive/123456/
- This number (in the example 123456) is your kDrive identifier (IDkDrive)
- So you will need to write https://IDkDrive.connect.kdrive.infomaniak.com whenever necessary (https://123456.connect.kdrive.infomaniak.com, for example, as the WebDav address)
Create a document, spreadsheet, or presentation
To access kDrive and create the document:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose kDrive (Collaborative Tools universe)
- Click on the name of the relevant object in the displayed table
- The kDrive tree structure appears in the left sidebar
- Open the folder in which to create an Office document
- Click on the New button in the top left
- Choose the type of document to create (document, spreadsheet, presentation, text)
- Give the file a name
Save a file
When working online on your Word, Excel, or PowerPoint files, they are automatically saved every time you make changes.
In case of doubt, you can manually save a document:
- Click on File then Save (if "Save" is disabled, the file has already been saved). If needed, you can download a copy of your file in the format of your choice by clicking on Download as...
Edit a Word, Excel, and PowerPoint document
To go further in editing documents from your kDrive on a mobile device, use a recommended application to edit your Word, Excel, and PowerPoint documents on a smartphone or tablet.
Download the iOS version / Download the Android version- Download Documents for your smartphone (link above)
- Open the app on your device
- Go to the Clouds menu at the bottom of the screen
- Choose WebDav from the list of Clouds
- Enter the requested information:
- Server: https://IDkDrive.connect.kdrive.infomaniak.com (read the prerequisites above)
- Login: Infomaniak account login email
- Password:
- If two-step verification is disabled: Infomaniak account password
- With two-step verification: generate an application password
- Access your kDrive and edit Word, Excel, and PowerPoint files from the Clouds menu at the bottom of the screen
Documents with a password
When working online on your Word, Excel, or PowerPoint files, these can be previously protected with a password. Therefore, the password will be required to open the file in the Infomaniak interface, but it will disappear when saving your document within kDrive.
Indeed, it is not possible to set a password when saving a document on kDrive, nor to retain the existing password.This guide explains how to restore a deleted file from kDrive.
Recover a Deleted File
Any file deleted from kDrive goes to the kDrive trash. The same applies to files you delete on a device synced with the kDrive application.
To restore a file to its original location before the trash has been emptied:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left side menu)
- Choose kDrive (in the Collaborative Tools universe)
- Click on the name of the relevant object in the displayed table
- The kDrive hierarchy appears in the left side menu
- Click on Trash in the left side menu
- Select the items to restore
- Click on Restore
You can restore the file to a selected location or to its original location.
To restore a previous version of a file still present, refer to this guide.
Files moved to the Trash are automatically deleted according to the following periods:
- free offer: every 30 days
- paid offers (Solo, Team, Pro): every 90 days
The date of deposit in the trash is decisive, however, you have the option to define an additional retention period for items deposited in the Trash from the kDrive Settings section.
Configure the kDrive Trash
The file is kept in the trash for a minimum of 3 months (then it is permanently deleted), but this period can be extended up to several months (depending on the subscribed offer) from the settings:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left side menu)
- Choose kDrive (in the Collaborative Tools universe)
- Click on the name of the relevant object in the displayed table
- Click on the icon in the top right corner of the interface
- Click on the KDRIVE tab
- Click on Trash Settings