This guide explains how to resolve certain Lite Sync macOS errors that may occur with the desktop app kDrive (desktop application on macOS).

Sync lock 1/10

Check if macOS permissions are enabled for kDrive and Lite Sync extensions:

1. Open macOS settings.
2. Under General, click on Open and extensions.
3. Scroll down to the Endpoint Security Extensions :: kDrive LiteSync Extension:
   
4. Check that the permissions are enabled and validate at the bottom:
   

Take the opportunity to check the other elements related to kDrive to ensure that everything is enabled.

Error of type "Unable to start Lite Sync plugin"

To correct an error of type "Unable to start Lite Sync plugin" which usually occurs when the Lite Sync extension has disappeared or does not have the necessary permissions…

... check the presence of the extension

From an application of type Terminal (command line interface, CLI / Command Line Interface) on a macOS device:

% systemextensionsctl list

The result is similar to:

1 extension(s)
--- com.apple.system_extension.endpoint_security
enabled active teamID bundleID (version) name [state]
* * 864VDCS2QY com.infomaniak.drive.desktopclient.LiteSyncExt (3.5.0/1) kDrive LiteSync Extension [activated enabled]

If the command result does not mention "kDrive LiteSync Extension", the extension is not present:

• Delete the sync and add it again.

If the command result does not have the status [activated enabled]:

• Authorize the extension in the System Settings / Privacy and Security.

... check the extension permissions

In the System Settings / Privacy and Security / Full Disk Access of the macOS device:

Grant full access to kDrive and the Lite Sync extensions:

... check the extension's operation

From a Terminal:

% ps -ef | grep LiteSyncExt

The result is similar to:

0  7434     1   0  1:02   ??         0:25.42 /Library/SystemExtensions/6035BDE4-B7D6-477E-A6AB-C2281E3C7752/com.infomaniak.drive.desktopclient.LiteSyncExt.systemextension/Contents/MacOS/com.infomaniak.drive.desktopclient.LiteSyncExt

If the extension does not seem to be working, try the following actions:

• Restart the app.
• Reboot the Mac.
• Remove/add the sync.
• Uninstall/reinstall the app.

If it is still not OK

• Request kDrive logs (level Debug):
  
• Check in the Console for any blockage reports on the date of the last app startup and, if so, send them to Infomaniak:
  

Retrieve kDrive messages in the Console:

• Quit the app.
• In the Console, select the Mac, filter on [KD], click on Start:
  
• Launch the app.
• Click in the list of messages, select them (Ctrl+A), copy them (Ctrl+C) and send them to Infomaniak.