Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Thank you for choosing kDrive to collaborate, share and access your data from all your devices!
This guide details the means implemented by Infomaniak to secure all your data, whether personal (medical data, identification or connection information) or even sensitive (financial information, trade secrets, intellectual property information, research and development, etc).
Data Security and Privacy
kDrive offers a data access log and a history of actions can be consulted directly from the Manager.
It is possible to access an activity report to monitor the history of user actions for your entire kDrive. You can also track your data and changes to each document, spreadsheet, or presentation.
The kDrive infrastructure is made up of several services and servers based on different technologies. Storage is done through Swift, a distributed and highly available cloud data storage technology.
kDrive incorporates several levels of protection to protect files, including 128-bit AES (AES-128-CBC) encryption and the use of the SSL/TLS protocol to protect data during transfer with an individual and unique key per file.
TIER III+ data centers guarantee high availability and N+1 redundancy for critical components. Data is stored and processed exclusively in data centers in Switzerland.
We regularly test kDrive applications and infrastructure to identify any security vulnerabilities they may have, thus strengthening security and ensuring you are protected against attacks. Only people with a link to public files can view them.
Two-Step Verification provides an additional level of security when logging in. If you use 2-Step Verification, you can choose to receive security codes via SMS or via the kAuth app .
Also read this FAQ about data analysis.
This guide explains how to connect to and manage multiple kDrive on mobile devices (iOS / Android). This feature allows, for example, accessing files from both a personal and a professional kDrive.
Prerequisites
- Own a kDrive
- Have the kDrive application installed on your mobile device
Accessing Different kDrives from the Mobile App
A user logged into the mobile app may already have access to multiple kDrives if they are already working with multiple kDrives outside the app, have been added to other kDrives, etc. They are all accessible as long as the user is logged in with the corresponding identifier for these kDrives.
Accessing and Managing Other kDrives
To connect with a different account and therefore access other kDrives:
from the iOS mobile app
- Open the kDrive app
- Tap on the circle with your initials or your avatar at the bottom right
- Tap on the icon to the right of the kDrive name (simply to check the kDrives you already have access to)
- Tap on Switch user
- Tap on Add user
- Enter the credentials of your Infomaniak account — read this guide (click here) if needed
- Choose the kDrive to add
- It is now possible to switch between kDrives from the User menu > Switch user, the credentials for different accounts are retained
from the Android mobile app
- Open the kDrive app
- Tap on the circle with your initials or your avatar at the bottom right
- Tap on the icon to the right of the kDrive name (simply to check the kDrives you already have access to)
- Tap on Switch user
- Tap on Add user
- Enter the credentials of your Infomaniak account — read this guide (click here) if needed
- Choose the kDrive to add
- It is now possible to switch between kDrives from the User menu > Switch user, the credentials for different accounts are retained
Disconnecting a kDrive
from the iOS mobile app
- Open the kDrive app
- Tap on More (bottom right) > Account management > Accounts
- Tap on Delete the account (the kDrive will be disconnected and the files will be retained on the server)
from the Android mobile app
- Open the kDrive app
- Tap on the circular icon at the top right
- Tap on the vertical 3 dots to the right of the kDrive to be deleted
- Tap on Delete account
- Tap on OK (the kDrive will be disconnected and the files will be retained on the server)
This guide explains how to modify the product information for kDrive (excluding the free offer). Note that there may be a delay for the applications to synchronize with the new information.
Rename and Add Notes to kDrive
To rename the product and add information to kDrive:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon at the top right of the interface (or navigate through the left side menu, for example).
- Choose kDrive (collaborative tools universe).
- Click on the name of the relevant object in the displayed table.
- If necessary, click on Dashboard beforehand
- Once on the kDrive product dashboard, click on Manage then Rename
- Rename your kDrive and add a note in the advanced settings.
- Click the blue Save button
This guide explains how to force the synchronization of hidden files from your operating system (macOS, Windows, etc.) using the kDrive application on your computer.
Introduction
Hidden files are system files that are not visible by default in Finder or File Explorer, on macOS and Windows, respectively. They are typically used to store important data for the operating system's operation or for specific applications.
To display hidden files on macOS, you can use the Terminal or an option in Finder. In Finder, hold down the "Command" key, then press "Shift" + "." to toggle the display of hidden files.
To display hidden files on Windows, you need to change the file display settings in File Explorer. You can do this by accessing folder options in Control Panel, selecting the "View" tab, and checking the option to display hidden files and folders.
Synchronize Hidden Files in kDrive
For this:
- Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux)
- Click on the action menu â‹® in the top right of the application
- Click on Preferences
- Click on Files to Exclude (in the Advanced section)
- Check the box Synchronize Hidden Files
- Click on the blue button Save
Also read this guide about the excluded files listed in the table below the "Synchronize Hidden Files" checkbox.
This guide deals with searching for information within the data stored on Infomaniak's kDrive, including files and folders accessible to the logged-in user.
Enable search in hosted content
Searching for content within PDF files or spreadsheet/text documents is possible with the kDrive Pro offering (and kSuite Pro + Enterprise). To activate this smart feature:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example).
- Choose kDrive (Collaborative Tools universe).
- Click on the name of the relevant object in the displayed table.
- Click on the icon in the top right corner of the interface.
- Check the kDrive affected by your settings.
- Click on General in the left side menu.
- Click on Intelligent Features:
- Click the button to accept automatic file analysis.
- Toggle the button to activate content search:
Search for an Item by Name
on the iOS / Android mobile app
On the main page of the kDrive app, a search field allows you to enter the text to find:
If you are browsing through your folders, a magnifying glass is visible at the top right of the screen to launch a search:
on a Web browser
The search bar is always located at the top of the screen. The CMD-F or CTRL-F keyboard shortcut places the focus in the field to enter the text to find more quickly. Results are displayed as you type your search:
Click on the advanced search icon at the bottom of the search bar drop-down menu to filter by the following criteria:
- Location
- Document type
- Modification date
- Created by {kDrive user}
- Category
Once you have set your search criteria for the keyword to find, initiate the search using the Search button.
This guide explains how to upgrade a free kDrive and switch to a paid plan, for example, to increase its maximum storage size. You can also free up storage on kDrive.
Get more space on free kDrive
To access the current kDrive offer and change your plan:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface
- Choose kDrive
- Click on the â‹® icon to the right of your kDrive name
- Click on Upgrade my plan to convert the free plan into a more comprehensive paid plan
You will retain the email address created when you subscribed to the free plan.
Order a new kDrive
There is no limit to the number of (paid) kDrives you can add to your Infomaniak account. To order a new kDrive, click here.
This guide explains how to quickly share content via email from the online version (webview) of kDrive.
Share via Email from kDrive
You can directly send a file using the email sharing feature in kDrive:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose kDrive (under Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Right-click on the relevant file/folder or click on the action menu â‹® to the right of the item:
- In the dropdown menu that appears, choose to share the item:
- Under Public Sharing, activate the toggle button for the public sharing link
- Click on Share via Email:
- Choose from which address (among those currently linked to your Mail) to send the file
- Click on Continue
- Mail opens in the browser, and the message body automatically contains links to the shared content:
The principle is the same as if you were sharing the file by directly selecting the attachment from Mail:
For documents with file extensions like docx, xls, etc.:
If you allow document editing from kDrive (see below), users can (with or without prior registration) edit in their browser and save the shared document:
This guide for Infomaniak Calendar (calendars/agendas) explains how to add an attachment from kDrive to an event.
Add a kDrive Attachment
When you create a new event in Calendar, you can add one or more attachments (links to kDrive files):
Access kDrive directly from the Calendar event creation window and add:
- a public link (everyone can access it); this will create a public link to the kDrive file.
- a restricted link (only people with access can access it).
Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:
Event guests who view the details through a synchronized application, Outlook, Gmail, and others, will see the links in the description (just like the kMeet link, for example, if a video conference is scheduled for the event).
This guide explains how to control the storage space used and how to make room on your Drive. The Free kDrive offer includes maximum storage of 15 GB; Do you want to increase the total space?
View used space
- access your kDrive from kdrive.infomaniak.com
- in the left side panel is indicated the storage space used
- for a more detailed overview go to Manage storage space
Free up storage space
To recover free space on your free kDrive, it is not enough to delete large files (videos, etc.) because the files always take up space once placed in the trash.
Empty the kDrive trash
You must manually empty the trash to permanently delete the files located there:
- from the left side panel select Trash
- it is possible to delete all the files in the trash by clicking on the Empty trash button
- or delete files on a case-by-case basis by clicking on the icon to the far right of the file in question, then select Permanently Delete
Also note: whenever a modification is made to one of your files, kDrive saves up to 30 versions for 30 days . This allows you to navigate between multiple versions of a file and be able to restore an older version if needed.
It is possible to delete all versions of the document by clicking on the Delete all versions button or to delete versions on a case-by-case basis, by clicking on the icon then clicking on Delete , but this does not particularly free up place because this versioning is not counted in your kDrive storage space.
This guide explains how to add and customize categories for your documents, to organize and classify your documents.
This feature is available on kDrive (browser version).
Add a category to a document
To access kDrive :
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- choose kDrive (universe Collaborative tools)
- click on the name of the relevant object in the displayed table
- the kDrive tree structure is displayed in the left sidebar menu
- select the file(s)
- click on the label icon at the top of the table
- click on the category where the file(s) should be classified
Sort your documents by category
To display only the files belonging to a category: