This guide explains how to view and modify the login ID for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same ID also allows you to log in to Mail Infomaniak and various iOS/Android applications such as kDrive, Infomaniak Mail, etc.

View the currently logged-in ID

The email address used for the current session is displayed in your user menu + on the profile page:

1. Click on the badge with your initials/avatar in the top right of the Manager Infomaniak to note the current login ID in use:
   
2. Click on Manage my account just below to access your profile management on the Infomaniak Manager.
3. Your current login ID is also displayed on the page reached:
   

Modify the login ID (login email)

Prerequisites

• The login ID is an email address that must exist and that you must be able to access.
• The new email address must be different from the recovery email address.
• The new email address must not already be used as a login ID on another user account (otherwise, you need to consider inviting it to the Organization first to give it all the rights and then be able to remove the old account with the old ID).

To modify the login ID for your user account:

1. Click here (or on the badge with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
2. From the My Profile menu, click on your login email address:
   
3. Enter a new login email address.
4. Confirm your new address by specifying it a second time.
5. Enter the login password for your Infomaniak account.
6. Click on Continue:
   

This guide explains how to create and then automatically add a signature to messages sent from the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).

Preamble

• The signature will also be visible when sending from the Infomaniak Mail app (iOS / Android).
• It will not be present with another sending method (a software like Outlook for example).
• It is also not added to the messages of the answering machine; it is necessary to add one in the out-of-office message directly.
• One or more signatures can be added from Mail and from the Manager where all the addresses of a Mail Service are managed. Choose which signature to use when sending.

Access signatures from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage signatures: if you had been invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To access signature management:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right of the interface.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Signatures:
   

Access signatures from Mail Service

To access the Mail Service and signature management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the concerned email address in the displayed table
4. Click on Answering Machine and Signatures in the left sidebar:
   

Create and edit the signature

Two choices are available to you:

1. Click on Add to create a new signature.
2. Click on the pencil icon ✎ next to an existing signature to modify it.

Then:

1. Choose an existing template (template) if desired.
2. Give a name to the signature.
3. Specify a name for your identity (it will be displayed next to your email address in messages received by your correspondents).
4. Create the content of the signature in the frame provided for this purpose (see below the formatting possibilities)
5. Choose whether or not to share the signature with all users of the Mail address.
6. Click on Advanced Settings to choose the location to insert your signature: before the message (= header) or after the message (= signature)
   
7. Refer to this other guide regarding the choice of sending/replying addresses.
8. Click on the Create the Signature button.

Signature formatting

You can use an image, edit the HTML source code and format your text using a palette of tools.

To avoid a line break that is too spaced out, use the caps lock key in conjunction with the ENTER key on your keyboard, which will be equivalent to the HTML tag <br> that causes a line break instead of a new paragraph.

Set a default signature

To choose the signature used by default under certain conditions:

1. Click here to access your signatures on the Infomaniak Mail web app.
2. Check or select the email address concerned in the dropdown menu of the left sidebar.
3. Choose the signature that will be inserted by default when composing:
   1. a new message
   2. a reply/forward
      

By defining a default signature from, it will be automatically displayed in the body of the email when composing. You will still have the option to change the signature.

There is a case where the default signature will not be the one automatically inserted by default when composing a message: see point 9 of this other guide.

Select the signature when composing

When you start composing a new message:

1. The signature is automatically inserted.
2. If multiple signatures exist, you can choose another identity via the dropdown menu.
3. You can also quickly access signature settings via the button in the toolbar:
   

Associated addresses (multiple possible)

When a signature comes from a template (whether it was created from a model proposed by Infomaniak or generated with the advanced editor):

• users do not have access to the signature content in edit mode,
• they can enter dynamic values such as the sender's name or personal data that may be requested such as profession or phone number,
• they can also modify the advanced settings of the signature (such as its position in the case of a reply/forward) but to date, this setting is common to all users of the signature (1)

When a signature has been created directly without a template:

• if the signature is created from a predefined model:
  • the same behavior as the previous point, namely a signature created from a template
• if the signature was created via the advanced editor:
  • users have access to the signature content in edit mode, but be careful, this content is shared; if Morgane modifies the content, Vanessa will have the same content once she has reloaded her Infomaniak Mail interface,
  • only the sender's name is specific to the user and there are no dynamic values in this type of case,
  • advanced settings follow the same principle as in other cases: they are common to all users

In all cases, assigning a default signature to an email account is at the user level. For example, within the same email account, the signature chosen by default by Morgane is independent of the one chosen by Vanessa.

Going further with templates

Refer to this other guide if you are looking for how to define custom templates that can be applied as soon as a new email address is created on your Mail Service, for example, or in bulk to all addresses in your domain.

This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Click on Manual setup:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port number with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic forwarding of all incoming emails from your previous email system, you can immediately start using your new Infomaniak email address with the assurance of not missing any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (warning, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide allows you to quickly discover the essential features of Euria, the artificial intelligence at your disposal within kSuite, particularly effective with the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail). The assistant is also available on the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet).

Prerequisites

• Have an email address in a paid offer.
• Read and understand this other guide about the model used and the responsibilities of each party.

How to use the assistant?

The writing assistant helps you write a text using artificial intelligence, on the topic of your choice, including if it should be based on elements present in the ongoing email conversation; use it, for example, to write…

• … a new message that must contain specific elements
• … a response to a received message
• … a rephrasing of a text excerpt
• … correct grammatical syntax
• etc.

To access the writing assistant:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Log in with your user account credentials (not your email password).
3. If necessary, reattach the email addresses to manage with Mail Infomaniak.

Starting from scratch…

You can ask Euria to write a text according to your ideas that you will need to convey to it:

1. Click on New message at the top left of the Mail interface.
   1. Click on the Euria icon in the editing bar to open the assistant.
   2. Indicate to the assistant what you want to write, as if you were conversing with a human.
   3. Once the proposal is displayed by the AI, adjust the length, and change the tone if necessary to obtain a more familiar response.
   4. Insert the proposal into your message or copy the text into the clipboard:
      

While writing a message…

You can also use the writing assistant by selecting a passage from your text in progress, then choosing the desired option from the contextual menu that appears:

• Open the assistant to request suggestions.
• Correct the grammar.
• Rephrase the proposal to obtain a new one.
• Shorten the suggested text by removing some superfluous elements.
• Write more text, wrap the conversation.

When reading an email…

You can launch Euria by consulting a received message to which you wish to respond quickly:

1. Select with the mouse the passage on which to base the response.
2. Choose to respond with Euria in the contextual menu that appears:
   
3. Indicate to the assistant what you want to respond, as if you were conversing with a human.
4. Insert the proposal that will appear in the automatically composed response message.
5. All you have to do is read it over and send it.

Subject of the message

When you start writing a new message, the assistant can enter a suitable title for your message in the Subject field:

1. Enter text.
2. Click on the Euria icon to the right of the Subject field.
3. Insert the proposal if it suits you:
   
   • If a subject is already entered in the field (for example because you have inserted a new message + subject composed by the assistant and then requested a new message from the assistant) the assistant will propose to replace it with a more appropriate subject:
     

Disable the assistant

You can adjust the elements (translations / Euria) that appear when you click on your message:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar menu.
4. Check or uncheck the actions you want to have on click:
   

This guide presents the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene in the configuration if necessary.

Access the Global Security diagnostic tool

To access Global Security:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Security in the left sidebar:
   

Verify optimal email functionality

Once you have accessed Global Security, review and verify the 3 security mechanisms inherent to emails: SPF, DKIM, and DMARC policy. These indications should display in green:

Otherwise, this may explain why an email that is not spam is treated as such.

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps reduce the risk of spam and phishing, as the recipient's mail server can verify if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions and in case of a detected problem, you will find a Correct button that will allow you to automatically update your SPF.

If correcting one of the mentioned issues is not possible, it must be done on the configuration set up by the owner or technician of the sender's domain name.

If your domain name points to Wix or another provider, the SPF mustbe configured with the provider in question.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows you to sign emails when sending them.

When your domain name (or its DNS zone) is managed elsewhere, you will find in this section Global Security > DKIM the DKIM record to add in the DNS zone.

You can configure multiple DKIM records on your domain without a fixed limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to indicate to other mail servers (the email providers of the contacts to whom you send an email) the policy to follow in case of receipt of a "suspicious" email (unauthenticated, for example) from your mail server (hosted by Infomaniak). In addition, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information on recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. A wizard allows you to configure DMARC according to Infomaniak's recommendations in simple mode or entirely at your discretion in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the domain concerned (if administratively possible - domain managed in the same organization, for example).

To check the records within your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information on the fourth point of the Global Security page.

This guide explains how to connect the mobile app Apple Mail on iOS to an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

Download the profile from the relevant iOS device or send it from another device (for example, if you already have a working email address):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device:
   
3. Choose to sync emails:
   
4. Choose to synchronize an application other than the Infomaniak Mail application:
   
5. Enter the password for the email address (attached to Infomaniak Mail (Webmail)) that you want to synchronize on iOS.
6. Press the blue Verify button:
   
7. Tap to copy the validated password.
8. Download the configuration profile and allow it to open:
   
9. Open the settings of the iOS device:
   
10. Tap on the recently downloaded profile:
    
11. Press the blue Install button:
    
12. Unlock your iOS device:
    
13. Press the blue Install button:
    
14. Paste the previously verified email password (point 7 above).
15. Press the Next button:
    
16. There you go, your email address is now configured in the Apple Mail application, which you can open and control:
    

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

 

This guide explains how to create sorting rules to automatically classify your incoming emails on Infomaniak according to certain conditions.

Preamble

• These rules allow the following automatic actions:
  • Delete or move messages from email addresses you no longer want to see.
  • Forward to your spouse emails from an email address so that both of you can receive them.
  • Copy messages that contain a specific keyword to a folder.
  • etc.
• Unlike the sorting rules offered within email software/clients (Microsoft Outlook, Mozilla Thunderbird, Apple Mail...), these rules will act directly on the server of your mailboxes before even the IMAP connection.
• You can make a template for all the addresses of your Mail Service.
• If you use an email software/client configured in POP, in parallel with Mail, messages classified in folders will no longer be downloaded by your application because the POP protocol only retrieves messages that are in your main inbox. To view classified messages, it will be necessary to use the IMAP protocol or only Infomaniak Mail.

Access the rules from the Infomaniak Web Mail app

Prerequisites

• Have a paid email offer (free offers are limited to Standard mode without the possibility of creating a filter to forward an email to another email address, for example).
• Have permission to manage rules: if you had been invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To access the sorting filters for your Infomaniak mail:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right.
3. Check or select the email address concerned in the dropdown menu.
4. Click on Filters and rules:
   

Define a rule based on a received email

You can also create a rule directly from the received email:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender in question.
3. Click on the action menu ⋮ at the top right of the open message.
4. Choose Create a rule to open the creation assistant which will be pre-filled with the elements of the message:
   

Access rules from the Mail Service

To access the sorting filters for your Infomaniak mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Filters and rules from the left sidebar:
   

Configure filters & sorting rules

Create a new rule in Standard mode

• Click on the button Add a rule in Standard mode to create a new rule using an assistant/creation form:
  
• The different conditions available for sorting filters are presented in this other guide.
• Once a filter is created, click on Continue to activate it.

Add or modify a rule in Standard mode

If there are already sorting filters, the button to add more is at the top right of the table:

These settings can be modified when you want by clicking on the pencil ✎ icon located to the right of the item in question.

Create a new rule in Advanced (expert) mode

• The advanced mode allows you to configure sorting rules directly from a script in Sieve language.
• It is possible to import Sieve files via the button.
• By enabling this mode, existing rules will be preserved but deactivated.

First example of advanced sorting

Here is a simple example of a command using this language:

require ["fileinto"];
if address :contains "from" "facebook.com" {
    fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
    fileinto "nl";
} else {
    keep;
}

Explanations:

1. Loading required extensions: use require ["fileinto"]; to indicate that you will use the fileinto function.
2. Filtering Facebook messages: use if address :contains "from" "facebook.com" to check if the sender's address contains "facebook.com"; if so, the message is filed in the "fb" folder with fileinto "fb";.
3. Filtering messages with an unsubscribe link: use elsif header :matches "List-Unsubscribe" "*" to check if the "List-Unsubscribe" header is present in the message; if so, the message is filed in the "nl" folder with fileinto "nl";.
4. Keeping other messages: use else { keep; } to keep all other messages that do not match the previous criteria.

Warning:

• If you need to mention a subfolder, use the separator / (as in the second example), but it is not necessary to specify INBOX in your codes
• Make sure that the folders fb and nl already exist in your inbox; otherwise, the messages may not be sorted correctly
• The filter address :contains "from" "facebook.com" works correctly for addresses that contain "facebook.com" in the "from" field
• The filter header :matches "List-Unsubscribe" "*" checks only for the presence of the "List-Unsubscribe" header, not its content

Second example of advanced sorting

This code modifies the subject based on thesender (adds a prefix to the subject when an email passes the filter, for example):

require ["fileinto", "editheader", "variables", "regex"];
if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
    if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" {
        deleteheader "Subject";
        addheader "Subject" "${1}${3}";
    } else {
        # Ajouter un préfixe si l'objet ne correspond pas déjà au modèle
        deleteheader "Subject";
        addheader "Subject" "[SL-Devel] ${1}";
    }
    fileinto "Mail List/SL-Devel";
}

Explanations:

1. Required extensions:
   1. fileinto: to file messages in folders.
   2. editheader: to modify email headers.
   3. variables: to use variables in expressions.
   4. regex: for regular expressions.
2. Condition on the sender:
   1. if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV": checks if the sender matches.
3. Condition on the subject :
   1. if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" : checks if the subject matches the specified pattern.
   2. deleteheader "Subject"; and addheader "Subject" "${1}${3}"; : deletes the existing subject and adds a new subject with the captured parts.
4. Add a prefix if the subject does not already match the pattern :
   1. addheader "Subject" "[SL-Devel] ${1}"; : adds a prefix "[SL-Devel]" to the subject if it is not already present.
5. Message classification :
   1. fileinto "Mail List/SL-Devel"; : files messages into the "Mail List/SL-Devel" folder.

Warning:

• Make sure the folder "Mail List/SL-Devel" already exists in your inbox.
• Check that the script correctly modifies the email subject to add or adjust the prefix if necessary.

This guide concerns files attached by your correspondent that arrive in winmail.dat format to your Infomaniak-managed email address.

Preamble

• This winmail.dat format is used when sending emails from Microsoft mail software/clients such as Outlook to encapsulate formatting information, attachments, and contacts in the message.
• This can cause issues when recipients use other email software that cannot correctly interpret this format.

Solving the attachment reading issue

Ask the sender to…

1. … resend the message without using the "winmail.dat" format, by using a standard email format such as HTML or plain text when sending messages and/or disabling RTF formatting in Outlook settings before sending the email:

2. … disable sending in RTF format for recipients who are not using Microsoft mail software. To do this, they must open your contact card in their contact list, go to the "Email Address" tab, and select "Send in plain text only".
3. … compress the attachment into a standard zip file before sending it.
4. … use another software to send his message, such as Thunderbird for example.

If you do not wish to contact them again:

1. Use websites and free online tools to decrypt the content and convert the "winmail.dat" file into a more or less readable format…

This guide explains how to change the password of your Infomaniak account (= user account) on the Manager, the administration interface of your Infomaniak products.

Preamble

• This same password also allows you to log in to Mail Infomaniak and various iOS / Android applications such as kDrive, Infomaniak Mail, etc. (learn more).
• If you are unable to log in to the Manager, you will not be able to change the password. Refer to this other guide in this case.
• A change of login password can impact access to your mail as a password may be requested again for its use.
• You can also change only the passwords of email addresses.

Change the password of the Infomaniak account

To change the password of your Infomaniak account:

1. Click here to access the management of your settings (Infomaniak Manager).
2. Click on Modify from the Login Settings box under login password:
   
3. Enter the current login password as well as the desired new password.
4. Click on Save.

This guide explains how to set the Infomaniak Mail web app (online service mail.infomaniak.com) as the default email provider on web browsers that offer this option (Brave, Vivaldi, Firefox, etc., except Safari).

Set Infomaniak as the default email client

To configure the browsers to automatically use the Infomaniak email management interface when you click on mail links (for example, "mailto:" links) and/or when you try to send an email from a web page:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Browser.
4. Click on Set Mail as default:
   
5. Follow the instructions provided by the browser in use (a notification should appear at the top of the window):
   

In case of trouble...

To resolve issues using Mail Infomaniak as the default email client, follow the manual instructions for your usual browser:

...on Firefox

1. Open Firefox.
2. In the menu bar, enter about:preferences
3. In the sidebar, go to General, then Applications
4. In the "Type and Content" column, select mailto
5. Click on Always ask and select « mail.infomaniak.com » as the email manager:
   

... on Google Chrome

1. Open Google Chrome.
2. In the menu bar, enter chrome://settings/handlers.
3. In the sidebar, go to Privacy and Security.
4. In the Protocol Manager select « mail.infomaniak.com » as the email handler:
   

This guide explains how to connect the Outlook 2007 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information by scrolling down if necessary.
12. Click on Additional settings:
    
13. Click on the Outgoing Server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK:
    
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to download an email from the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail)‍ in order to obtain on your hard drive a file in .eml format compatible with all email software/clients.

Download an email

To save an email from the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail)‍:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail)‍.
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the open email.
4. Select Download:
   
   

4 alternatives

1. The Save as... function of an email software/client such as Thunderbird allows you to achieve the same result:
   1. Open the software Thunderbird.
   2. In the inbox, right-click on the message to save.
   3. Choose the location to save the file .eml.
2. It is also possible to print a message and choose PDF from the available printers, in order to save the message in a simple and universal format.
3. To download the message to kDrive, refer to this other guide.
4. To share it publicly using a simple shortcut to it, refer to this other guide.

This guide explains how to connect the Outlook 2010 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to set up an email account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP Server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the email application Microsoft Outlook for Mac (version 16.80 for macOS) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to connect.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Click on Synchronize via IMAP (without Microsoft Cloud):
   
7. Check and complete the missing information by scrolling down if necessary.
8. Click on Add account:
   
9. Understand and go through the various Microsoft information windows:
   
10. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to report a phishing attempt (Phishing, Fishing, Filoutage...) of which you may be a victim.

Preamble

• Phishing is an attempt at fraud and scam, aiming to obtain sensitive information fraudulently.
• Generally, the victim receives in their inbox a message appearing to come from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred on their account or in their daily life:
  
   
• The goal of this identity theft is generally for the user to voluntarily go to a page and communicate private information that will then be exploited for various purposes, mainly financial.

Report a Phishing Email

Prerequisites

• Check that the spam filter is active.
• For added security, enable the mention of external mail.

Then:

1. Click here to access the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail).
2. Open the phishing message
3. Click on the action menu ⋮ on the right.
4. From the menu that appears, select Report as phishing
:
   
   
    
5. Confirm sending for processing.
6. Delete the email

As soon as you click on Report as phishing, an email is automatically sent to Infomaniak with all the information necessary to process the scam report.

In case of a more serious problem (when the message is sent directly to you by an acquaintance or contact without it being a mass mailing) it is recommended to contact an organization such as for example www.report.ncsc.admin.ch.

This guide explains how to add or modify one or more SPF type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak, but your website is hosted with another provider (Wix for example), you are probably managing the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on this subject.

Understanding SPF type records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce SPAM.

It is used to indicate which server is authorized or not to send emails for a domain.

If the SPF fails for an email, this means that it was not sent from an authorized server/IP address by the administrator of the sending domain.

The email is then considered as spam.

Moreover, Infomaniak installs this type of record automatically when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

You can also decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate according to its own rules whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if it is not listed in the SPF but identifies it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add an SPF via a TXT record

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple SPFs

If you use other email providers in addition to Infomaniak, you need to obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPFs to merge:

• That of Infomaniak: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the final SPF to be inserted in your DNS zone must be in the form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from the DNS zone of your domain! Any DNS addition/modification can take up to 48 hours to propagate.

Limit of the number of SPF

Multiple SPFs are limited to a maximum of 10 inclusions.

The Infomaniak SPF usually already includes 4 inclusions:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The Global Security tool on the Infomaniak Manager allows you to easily check and correct any problematic records you may have.

In case of a problem, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or other issues that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains how to save an email (as if you were downloading) but directly to your kDrive. You will thus be able to save in 1 click a message received on an address of your Infomaniak Mail Service, this in .eml format readable directly within your kDrive interface.

Add an email to kDrive…

… from the Infomaniak Mail Web App

To export the email message of your choice to your kDrive:

1. Click here to access the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail).
2. Open the email you wish to save.
3. At the top right of the email in question:
   1. Click on the kDrive folder icon to Add to kDrive.
   2. If the icon is not visible, click on the action menu ⋮ and choose Add to kDrive:
      
4. Choose the kDrive (from those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the .eml extension to be able to read it directly in the kDrive interface:
   
5. Click on the Add button…
   1. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email save location.
   2. The saved email can be viewed in kDrive as if you were reading it in Mail directly:
      

… from the Infomaniak Mail mobile app

To do this:

1. Open the email in question on the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet).
2. Click on the action menu ⋮ located at the top right of the displayed email.
3. Choose Save to kDrive and follow the same procedure as above in step 4.

Learn more

• Export all emails from an email address
• Export email attachments

This guide explains how to be notified of the arrival of new emails with the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Preamble

• The Infomaniak Mail web app is compatible with web browsers (Chrome, Firefox, etc.) that offer visual alerts for the arrival of a message in the background.
• The mobile app Infomaniak Mail (iOS / Android) also offers to use the notification capabilities of your mobile device.

Display a notification in the browser

To activate browser notifications when a new incoming message arrives:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Click on Browser in the left sidebar.
4. Enable the toggle switch to Display a notification when new emails are received:
   

To remove this feature, deactivate the toggle switch. You will also need to remove the notification permission in the browser itself (see the documentation of its publisher).

Allow browser notifications...

... on Safari

1. Open Safari.
2. Click on Preferences and select Websites then Notifications.
3. Search for the site ksuite.infomaniak.com/mail and select Allow.

For more information, see the Apple documentation.

... on Firefox

1. Open Firefox.
2. Go to the main menu in Preferences or Settings.
3. Go to Privacy and Security in the left panel.
4. Scroll down to the Permissions section.
5. Click the Settings button to the right of Notifications.
6. Search for the site ksuite.infomaniak.com/mail and select Allow.

For more information, see the Firefox documentation.

... on Google Chrome

1. Open Google Chrome.
2. Click on the More menu ⋮ in the top right > Settings.
3. Go to Privacy and Security, then click on Site Settings.
4. Click on Notifications and choose to allow notifications:
   • Allow a site: next to the Allow option, click Add. Enter the URL: https://ksuite.infomaniak.com/mail, then click Add.

For more information, see the Google Chrome documentation.

... on Microsoft Edge

1. Open Microsoft Edge.
2. Click on the menu at the top right, then click on Settings.
3. Go to the Cookies and site permissions menu.
4. Click on Notifications:
   • Allow a site: next to the Allow option, click on Add. Enter the URL: https://ksuite.infomaniak.com/mail, then click on Add.

This guide explains how to display and forward the headers of an email.

Preamble

• An email is composed of a header (header) and the actual content of the message (body, body of the text).
• Most email software/clients do not directly display the headers, but displaying or forwarding them allows Infomaniak support to identify the issues encountered.
• The headers of an email provide various information such as:
  • the sender
  • the recipient
  • the date
  • the subject
  • The servers involved in the transmission between the sender and the recipient
    
    
     

Display the headers...

... on Mail Infomaniak

To display the headers of an email from the Mail Infomaniak interface:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Open the concerned message and click on the action menu ⋮ on the right.
3. From the menu that appears, select View headers:
   

To display the headers if you are using an external mail application, refer to this other guide.

Forward email headers

To forward the headers of an email, in response to a support request or to the recipient of your choice, either...

• ... copy-paste the headers displayed according to the method above.
• ... forward the email message.

However, for the headers to be present, it is essential to forward the message not in the body of the message but as an attachment only. The email as an attachment will be in the .eml format and this file contains all the necessary headers.

A third method for complete email forwarding is explained in this other guide.