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This guide explains how to activate two-factor authentication, also known as two-step verification or two-factor authentication (2FA), to secure access to your Infomaniak Manager.
Introduction
This two-step verification protects your account and personal data with your chosen password and a second method of identity verification, such as a code obtained on your mobile device.
Thus, even if a malicious person managed to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
Activate Two-Step Verification
To increase the security level of your Infomaniak account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on Two-Step Verification under the Security and Recovery Settings section
- Choose the authentication method among:
- the kAuth app for iOS / Android devices
- any OTP application
- YubiKey (from Yubico)
- SMS reception (only for CH / FR / BE / DE countries)
- Follow the on-screen instructions to complete the process (be sure to keep the backup codes safe)
Once strong authentication is enabled, to access certain tools (such as synchronization), it is necessary to create application passwords.
No need to call Infomaniak, which does not have any of your codes & passwords. For any assistance regarding 2FA, read this guide.
Authenticate on Every Browser Opening
Request to not keep cookies when closing browser windows.
Chrome
You can do this for a single site, such as the Infomaniak Manager, to be specified here:
This guide explains how to change the password of an email address from Mail Infomaniak, the complete online solution to read and manage your Infomaniak emails.
Prerequisites
- have a valid access to Mail Infomaniak where the email address is attached
- have permission to change the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account
Change the password of an address
From a Web browser, on Mail
To change the password of an email address already attached in Mail without having to provide the old password:
- log in to Mail Infomaniak (mail.infomaniak.com) from a Web browser like Brave or Firefox
- click on the icon at the top right of the interface
- verify or select the relevant email address from the drop-down menu
- click on the Email address password
- enter the new password for the email address
- read the information about any other users of the same email address
- click on Save
From the Infomaniak Mail app (Android / iOS)
This functionality is not possible at the moment.
This guide explains how to activate an autoresponder ("out of office" email message) on an email address managed with Infomaniak.
This allows you to inform your correspondents that you are currently unable to respond immediately because you are away, on vacation, etc.
Preamble
The automatic response in case of absence can be activated from Mail Infomaniak and from the Manager where all addresses of a Mail Service are managed.
You can activate or deactivate a message already saved, but there cannot be multiple active responders on the same email address: activating one message deactivates another if applicable.
Activate the responder from Mail
Prerequisites
- have a valid access to Mail Infomaniak to which the email address is attached
- have permission to modify the responder: if you were invited to Mail to manage your address, it is possible that the manager of the Mail Service has removed this right from his admin account
To activate the out-of-office message from Mail:
- log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right corner of the interface
- verify or select the relevant email address from the drop-down menu
- click on Responder
- enable the automatic message if necessary or read below
Activate the responder from the Manager
To activate the out-of-office message from the Manager:
- log in to the Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- select Mail Service (universe Collaborative Tools)
- click on the name of the relevant object in the displayed table
- click on the relevant email address in the displayed table
- click on the Responder and Signatures tab
- enable the automatic message if necessary or read below
Write the out-of-office message
To manage the message that will be automatically sent in response, click on Add:
then:
- A: enter a name for your responder (to distinguish it from other messages if you create multiple ones)
- B: set whether the automatic response should be given recurrently on specific days of the week
- C: set an end date/time if the message should no longer be sent beyond a certain duration
- D: set a start date/time if the message is planned in advance for a specific period in the future
- E: write your out-of-office message
- F: display advanced settings
- G: set another email address that will be used to send your automatic out-of-office message (the address must be verified beforehand)
- H: enter specific email addresses (or
@domain.xyz
for an entire domain) to prevent them from receiving this out-of-office message
then click on the blue button at the bottom right to Add the message.
Once added, you can enable or disable it:
You can also edit a saved message by clicking on the pencil icon on the right.
How often is the automatic response sent?
Your response is sent only once to people who send you messages.
However, if the same sender sends you a new email 7 days after the previous one and if your automatic responder is still enabled, an automatic response is sent to him again to remind him that you do not have access to your mailbox.
So be careful if you test it on your address it is normal that it only works the first time. In subsequent tests, the responder no longer sends the message when it detects that the message comes from an address that has already sent a message before. So you will need to make a new attempt from another email address.
You can reset the 7-day counter by clicking on Reset when editing your message:
Go further with templates
Custom templates can be applied when creating a new email address on your Mail Service for example, or en masse on all addresses of your domain. Learn more
This guide explains how to copy the content of one or more email addresses existing with other providers, to one or more email accounts managed by Infomaniak, using the Infomaniak import tool!
The previous provider could be Gmail, Yahoo, Outlook.com, Swisscom, Hotmail, etc., but it's also possible to copy content already present on an email address for which Infomaniak is the provider (e.g., ik.me).
Prerequisites
- Order a Mail Service from Infomaniak
- Create one or more addresses on this Mail Service
- The email address whose content needs to be copied must have been used (or be compatible) with the IMAP protocol
⚠️ Once the import process has started, it can't be interrupted! The entire external mailbox will be imported. Duplicate deletion (in case of successive imports) is managed.
Specific Guides
Click on the link corresponding to the email service provider to import:
- Emails from @ Gmail (or email address from @ custom domain Google)
- Emails from @ custom domain Microsoft 365
- Emails from @ custom domain Skiff
- Emails from @ custom domain Swisscom
- Emails from @ Yahoo
Guides for any other email provider
To import to Infomaniak the content of an email address:
- Go to https://import-email.infomaniak.com/
- If necessary, log in to your Infomaniak account in the desired organization (the import will be done to an email address associated with the Infomaniak Mail interface of the account you are using)
- Click on Single Import
- Fill in the left field with your starting email address (whose content is to be copied)
- Fill in the right field with the password of that same email address
- If necessary, modify the Advanced Settings to specify an IMAP server address
- Click Confirm
- If necessary, enter a second email address to be imported at the same time
- Choose on which email address to import the emails; the dropdown lists the email addresses currently associated with your Infomaniak Mail interface of the Infomaniak account you are logged in with
- After selecting the desired destination address from the list, click on the blue button Import emails
- The copy begins and continues in the background. You can close the window that appears. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, stating the number of messages copied
Bring back the content of multiple email addresses in bulk
To import the content of multiple email addresses (maximum 100 per 100):
- Open the bulk transfer wizard (https://import-email.infomaniak.com)
- Select Import multiple email addresses from a CSV file
- Download the provided CSV template as an example to create one with the correct information needed for copying
- Upload the file using the Select a CSV file button
- Once the file is loaded into our tool, select Import email address
- Wait while the content of the addresses is copied (a confirmation email is sent once copying is complete)
This guide explains how to connect the Apple Mail application (iOS 16.7) to an email address hosted with Infomaniak.
⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP, among others. For additional assistance, contact the support of the software you are using or a partner — also read the role of the host
Prerequisites
- Create the email address within an Infomaniak Mail Service (or with the free ik.me offer)
- Test the email address's password (do not confuse it with the one used to log in to the Infomaniak interface)
- Check that the automatic diagnostics are correct within the Mail Service
Recommended Methods
Instead of manual configuration, we recommend using:
- either an Apple sync profile to automatically configure Apple Mail
- or the Infomaniak Mail app (iOS)
Manually Add Email Address to the Application
To configure the email application:
- Open the application.
- Click on Add Other Account
- Enter the information such as the email address to link and its password.
- Click Next
- The application may mention some fields as optional, but they are not optional at all.
- Check and complete any missing information
- Click Next
- That's it, your email address is now configured in the application.
Settings to Use
- IMAP/SMTP server name
mail.infomaniak.com
- IMAP port
993
(SSL) - SMTP port
465
(SSL) - Username
full email address
- Password
email address password
- Required authentication (learn more)
If You Encounter a Problem
Do not contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. Our troubleshooting guides can help you resolve any potential issues:
- Follow the solutions provided in this guide (click here) regarding email in general.
- Remove any Apple configuration profiles related to your Infomaniak email before attempting manual configuration again.
If your Apple Mail is no longer working for sending emails (SMTP server disconnected or missing, for example) or since changing your email password, please read this guide (click here).
This guide explains how to use Google Gmail (Gmail application for smartphone or computer on gmail.com) to access an email address hosted by Infomaniak.
Using the Gmail application (iOS / Android / etc.)
To add the Infomaniak-managed email address to your Gmail application via IMAP:
- Go to Gmail Settings
- Tap on Add account
- Choose Other
- Enter the email address you want to use
- Choose account type IMAP
- Enter the password for the email address
- Use the unique information
mail.infomaniak.com
when a server name is requested:- Incoming server (receiving)
- Outgoing server (sending)
- Incoming server (receiving)
- Finish adding the address
Importing your "Infomaniak" emails into Gmail
Here is a second solution; emails that arrive at your email address will be fetched over time to Gmail via the POP3 protocol (not IMAP as above):
- Create/own an email address and its password via https://manager.infomaniak.com/
- Have an account with Google
- Follow the steps in the guide https://support.google.com/mail/answer/2128 under the "Computer" tab from step 2 onwards
- Use the unique information
mail.infomaniak.com
when a server name is requested
Sending "Infomaniak" emails from Gmail
It is also possible to configure Gmail to send emails from an email address hosted by Infomaniak from their interface:
- Consult and follow the steps in the guide https://support.google.com/mail/answer/22370
- Uncheck the box Treat as alias https://support.google.com/a/answer/1710338
- Use the unique information
mail.infomaniak.com
when a server name is requested
Modify your configuration
If necessary (following point 2 above):
⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP. For additional help, contact the support of the software used or a partner — also read the role of the host
This guide explains how to create an alias, which is a variation of your usual email address without having to add a new address to your existing Mail Service.
How an alias works
It is possible to create alternative versions of your email addresses by modifying what comes before the @ symbol.
For example:
john-peter.smith
@domain.xyz is a long email address
It can be shortened and used like this:
jps
@domain.xyz
In this example, you need to create an alias "jps
" for the address "john-peter.smith
".
Then if someone writes to jps@domain.xyz
, their message will arrive in the main mailbox (john-peter.smith@domain.xyz
).
If someone writes to john-peter.smith@domain.xyz
AND jps@domain.xyz
in copy (CC), their message will arrive in the main mailbox (john-peter.smith@domain.xyz
) twice.
The number of aliases per email address is limited to 50.
To modify what comes after the @ symbol, use alias domains instead.
Add an alias from the Mail Service
To access the Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
- Select Mail Service (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on the relevant email address in the displayed table
- Click on the Redirection and Alias tab or from the left sidebar menu on Redirection and Alias
- Click the blue Add an alias
button - Enter the desired alias (what comes before the @ symbol)
- Click Validate to save the changes
Add an alias from Mail
Prerequisites
- Have valid access to Mail Infomaniak where the email address is linked
- Have permission to modify the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account
Then to add an alias from Mail Infomaniak:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface
- Verify or select the relevant email address from the dropdown menu
- Click on Alias
- Click on Add an alias to create a variation of your email address
- Click Add
Free messaging @ik.me (+ etik.com, etc.)
Users of free messaging @ik.me (+ etik.com, etc. but excluding Mail Service Starter) do not have the ability to create aliases. An alternative feature is presented here.This guide explains how to change the password of an email address within a Mail Service without having to provide the old password.
If the email address you want to change the password for is also the login email for your Manager account, it might be the same password (unified password).
Follow this procedure (click here) to change the password for logging into the Infomaniak interface.
Changing the Password of an Email Address
If you wish to change the password of an email address, please follow this procedure:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example).
- Select Mail Service (under the Collaborative Tools section).
- Click directly on the name of the item in the table that corresponds to the email address in question.
- Click on the relevant email address
- Click on Modify (under the Password section)
- Choose to send a password reset procedure to the email address user or Change the password directly
If necessary
- Update your email client, smartphone, tablet, etc. with the new password.
- If the email address is associated with Mail, you will need to enter the new password during the first login.
This guide explains how to delete folders that appear in gray in Mail or in certain email clients such as Apple Mail, Mozilla Thunderbird, or Microsoft Outlook.
Ghost Folders
Some email clients like Microsoft Outlook allow you to create subfolders of nonexistent folders. For example, it's possible to create the folder /abc/klm/xyz even though the folder "klm" doesn't exist.
In Mail or other email clients, ghost folders like the "klm" folder in our example appear in gray and cannot be deleted directly.
To delete these ghost folders, you need to delete their subfolders first (in our example: xyz).
This guide explains how to make one of your calendars/schedules public from the Calendar product. The data contained therein will no longer be private.
Enable Public Sharing
To share a calendar publicly:
- Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox
- Click on the action menu â‹® to the right of an address book
- Click on Share
- Enable the button for public sharing:
You will then get a URL specific to your calendar in .ics format that Calendar (formerly Apple's iCal), Calendrier (formerly Microsoft's iCalendar), Thunderbird (formerly Mozilla's Lightning), or Google Calendar can recognize to display your calendar (with occasional updates to be defined on the application used):
PHP scripts (not provided) also allow parsing such files, allowing, for example, the inclusion of events on a website.
It is always possible to remove public access from the table visible on this sharing page.