This guide explains how to report a phishing attempt (Phishing, Fishing, Filoutage...) of which you may be a victim.

Preamble

• Phishing is an attempt at fraud and scam, aiming to obtain sensitive information fraudulently.
• Generally, the victim receives in their inbox a message seemingly from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred on their account or in their daily life:
  
   
• The goal of this identity theft is generally for the user to voluntarily go to a page and share private information that will then be exploited for various purposes, mainly financial.
• If it is not a message “pretending to be something it is not”, but simply an unsolicited advertising message, it is better to report it as Spam.

Report a Phishing Email

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail mention.

Then, if you find an email of this type in your inbox, you have the option to act so that these messages decrease and eventually disappear from the messaging systems:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Open the phishing message
3. Click on the action menu ⋮ on the right.
4. From the menu that appears, select Report as phishing
:
   
   
    
5. Confirm sending for processing.
6. Delete the email


Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information for processing the scam report.

In case of a more serious problem (when the message is directly addressed to you by an acquaintance or contact without it being a mass mailing) it is recommended to contact an organization such as report.ncsc.admin.ch.